2016 Mercedes-Benz C-Class
Problems, recalls and owner-reported issues
Engine is the leading concern among 316 owner complaints filed for this model year. This is the 8th highest complaint count among 23 C-Class model years with reports.
Of the 2016 reports, 7 involved a crash and 5 involved a fire. 8 people were injured.
What owners report most often
Recalls and investigations
No safety recalls on file.
Representative owner complaints
316 reports, newest first.
Wheels, Feb 1, 2019
SINCE I BOUGHT THE MY 2016 C450 AMG IN 2016 BRAND NEW I STARTED HAVING ISSUES WITH THE RIMS A MONTH LATER AFTER PURCHASING THE CAR. I TOOK IT BACK TO THE SERVICE DEPARTMENT AND THEY TOLD ME IT WAS A CRACKED RIM ,I RESPONDED BY LETTING THEM KNOW I NEVER RAN OVER ANY POTHOLES.THE RIM WAS REPAIRED, BUT A MONTH LATER AGAIN THE PROBLEM ACCURRED.MY CAR HAS BEEN IN THE SERVICE DEPARTMENT FOR THE SAME PROBLEM EVERY OTHER MONTH FOR THE SAME PROBLEM ON EACH OF MY TIRES ,ALL OF MY TIRES HAVE BEEN CRACKED WITHOUT ME RUNNING INTO POTHOLES.JUST YESTERDAY I RECEIVED MY CAR BACK FROM SERVICE AFTER A WEEK OF THEM HAVING IT FOR A CRACKED RIM AGAIN ON THE FRONT RIGHT SIDE.WHEN I LEFT THE SERVICE DEPARTMENT THE TIRE PRESSURE WAS AT 36 PERCENT THIS MORNING ALL THE TIRES ARE AT THEIR NORMAL PRESSURE EXCEPT THE RIGHT FRONT TIRE IT'S AT 30 PERCENT. IT IS LOSING AIR AGAIN. MY CAR HAS BEEN TO THE SERVICE DEPARTMENT OVER 15 TIME FOR PROBLEMS WITH CRACK RIMS WITHOUT ME RUNNING INTO POTHOLES. IS THERE A MANUFACTURING PROBLEM WITH THE RIMS?
Fuel/propulsion system, Jan 20, 2019
THERE'S A CONSTANT GAS SMELL IN MY CAR. THE DEALERSHIP CLAIMED IT WAS A LEAK TWICE, BUT THAT CAN'T BE THE PROBLEM BECAUSE IT STILL CARRIES THE SMELL.
Other or unspecified, Visibility/wiper, Jan 8, 2019
IN ADDITION TO A STRONG, NOXIOUS, MOLDY ODOR, VEHICLE'S FRONT WINDSHIELD FOGS OVER SO TOTALLY THAT IT BECOMES DANGEROUS IN HIGHWAY DRIVING. THE HVAC/CLIMATE-CONTROL SYSTEM'S DEFROSTER IS UNABLE TO CLEAR MORE THAN THE BOTTOM FEW INCHES OF THE WINDSHIELD: THE ONLY WAY I CAN SEE THROUGH IT IS TO WIPE AWAY THE FOG WITH MY HAND. THIS HAPPENS WHEN THE VEHICLE IS IN MOTION BUT PERSISTS WHEN IT IS STATIONARY. THIS HAPPENS IN ALMOST ANY WEATHER, BUT ESPECIALLY IF THERE IS MOISTURE IN THE AIR(FOG, RAIN).
Visibility, Jan 8, 2019
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ C300. WHILE DRIVING APPROXIMATELY 65 MPH, A LOUD NOISE SUDDENLY OCCURRED. THE DRIVER PULLED OVER AND DISCOVERED THAT THE SUN ROOF HAD ERRONEOUSLY SHATTERED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO THE MERCEDES-BENZ OF LITTLETON (8070 SOUTH BROADWAY, LITTLETON, CO) WHERE IT WAS DIAGNOSED THAT THE SUN ROOF WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 34,000.
Steering, Electrical system, Jan 7, 2019
WHILE DRIVING DOWN THE 405 FREEWAY VEHICLE LOST POWER STEERING ASSIST AT 65MPH, VEHICLE STEERING WAS VERY HARD TO STEER & STEERING WHEEL LIGHT ILLUMINATED ON THE DASH HAD TO FIGHT WITH THE STEERING TO PULL THE VEHICLE OFF TO THE SIDE OF THE FREEWAY. TRY TO RESTART VEHICLE ALL LIGHT CAME ON NO-START. BATTERY CABLE HAD TO BE REMOVED WAIT 30MIN AND VEHICLE RESTARTED. TOOK THE VEHICLE TO THE DEALER IN BEVERLY HILLS, DEALER DIAGNOSIS AND FOUND SOME DTC'S CODES AND RESET AND RETURN VEHICLE
Wheels, Dec 21, 2018
I BOUGHT MY 2016 MERCEDES C63S AMG FROM A DEALER IN EDMOND, OKLAHOMA (JACKIE COOPER BMW) AND THEY SOLD ME THE CAR WITH LESS THAN 10% TREAD LEFT ON THE TIRES. SHORTLY AFTER THE PURCHASE I CALLED THE DEALER FOR ASSISTANCE AND THEY FLAT OUT DENIED ANY WRONG DOING. THEY CLAIMED THEY DID A "RIGOROUS INSPECTION" BUT SOMEHOW THE TIRES THAT WERE DOWN TO THEIR WEAR BARS PASSED IT. TO MAKE MATTERS WORSE, I PURCHASED A $4100 TIRE/WHEEL PACKAGE FROM THEM AND THEY ALSO HAVE NOT ACTIVATED THE SERVICE (AFTER 23 DAYS OF PURCHASE) SO I CANNOT GET NEW TIRES PUT ON WITHOUT PAYING AN EXTRA $1200 OUT OF POCKET FOR THE HIGH PERFORMANCE TIRES THAT THE CAR REQUIRES. MANAGEMENT HAS NOT RETURNED ANY OF THE CALLS & THE SALES AGENT (BRYAN LEONARD) ALSO HAVE NOT BEEN VERY HELPFUL. NEARLY A MONTH LATER AFTER THE PURCHASE THE CAR IS STILL SITTING IN THE GARAGE WITH TWO BUSTED TIRES & NO WAY TO REPLACE THEM UNDER WARRANTY BECAUSE THE DEALER IS REFUSING TO EXPEDITE THE WARRANTY ACTIVATION. I FINALLY GOT TIRED OF WAITING SO I TOOK THE HIT FOR THE FRONT TWO TIRES AND PAID A MOBILE SERVICE TO COME OUT AND REPLACE THEM. THE DEALER IS REFUSING TO REIMBURSING ME FOR THOSE 2 & ALSO REFUSING TO ACTIVATE THE WARRANTY SERVICE IN A TIMELY MANNER. I'VE ATTACHED THE PICTURES OF THE DRIVER SIDE FRONT TIRE THAT IS ON IT'S LAST THREAD & ALSO THE RECEIPT FOR THE FRONT TWO THAT I REPLACED OUT OF POCKET. IT'S DECEMBER 21ST NOW AND STILL NO ACTIVATION ON THE WARRANTY. I'VE NEVER FELT A BIGGER BAIT & SWITCH FROM A DEALER BEFORE.
Electrical system, Dec 3, 2018
2016 MERCEDES BENZ C300. CONSUMER WRITES IN REGARDS TO STARTER CURRENT LIMITER. *LD THE CONSUMER STATED AFTER THE RECALL REPAIR ON THE STARTER WAS COMPLETED THE FAILURE BEGAN. THE VEHICLE WOULD SHUT OFF WHILE DRIVING. *JS
Structure, Visibility/wiper, Nov 3, 2018
PANORAMIC SUNROOF SHATTERED WHILE DRIVING NORMALLY IN HIGHWAY, SHARDS OF GLASS FROM THE SUNROOF ALSO DAMAGED/CHIPPED REAR PART OF THE CAR. CAUSE UNKNOWN. VEHICLE WAS NOT INVOLVED IN COLLISION.
Other or unspecified, Nov 2, 2018
I HAD BEEN DRIVING FOR 5-7 MINUTES I WAS GOING DOWN A SLIGHT INCLINE ON A RURAL ROAD AND TOOK A RIGHT HAND TURN. THE DRIVER'S DOOR OPENED AND A RED WARNING LIGHT CAME UP ON THE DASH. I IMMEDIATELY APPLIED THE BRAKES TO STOP MY VEHICLE AND LOOKED AT THE DOOR. I NOTICED THAT THE DOOR LOCK BUTTON WAS STILL DOWN. I WAS ABLE TO PULL THE DOOR CLOSED. MY SON WAS IN THE PASSENGER SEAT AND WITNESSED THIS, WE WERE SHOCKED TO SAY THE LEAST. CARRIAGE HOUSE OF NEW LONDON 488 COLMAN STREET, NEW LONDON CT 06320 PH# 860-447-3361 PICKED UP MY CAR AND RAN DIAGNOSTICS THEY SAID THEY FOUND NOTHING WRONG. THE INVOICE NUMBER ASSOCIATED WITH THAT SERVICE CALL IS 79121
Other or unspecified, Jul 6, 2018
THE TIRES SUPPLIED ON THIS CAR ARE UNSUITABLE FOR INTENDED USE. LOW PROFILE TIRES ARE EASILY DAMAGED BY POTHOLES (WE LIVE IN CHICAGO) AND WITHOUT CONSTANT INSPECTION FOR "BUBBLES" PRESENT A HAZARD. THIS CAR IS TWO YEARS OLD WITH 8800 MILES ON IT AND IS ON IT'S 4TH FRONT TIRE. IN AS THIS IS HOW THE CAR COMES, AND THE DEALER AS ACKNOWLEDGED THIS IS A COMMON PROBLEM THEY HAVE CLEARLY SOLD TIRES THAT ARE IN THE LONG RUN NOT SAFE.
Wheels, Mar 13, 2018
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ C450. THE CONTACT NOTICED THAT THE FRONT AND REAR PASSENGER TIRES WERE DEFLATING. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF CHERRY HILL (2151 NJ-70, CHERRY HILL, NJ 08002) WHERE IT WAS DIAGNOSED THAT THE RIMS WERE CRACKED DUE TO DRIVING OVER POTHOLES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 24,000.
Tires, Jan 24, 2018
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ C300 EQUIPPED WITH CONTINENTAL CONTACT SSR (NA) TIRES, SIZE: 225/45/18 (NA). WHILE DRIVING 30 MPH, THE SIDEWALL FAILED ON THE FRONT PASSENGER SIDE TIRE. THE CONTACT HAD THE TIRE REPLACED. THE CONTACT CALLED CONTINENTAL TIRES ABOUT THE FAILURE AND WAS INFORMED THAT THEY WERE ALREADY AWARE. A FEW MONTHS LATER, THE FRONT DRIVER'S SIDE TIRE EXHIBITED THE SAME FAILURE. CONTINENTAL TIRES WAS CONTACTED ABOUT THE SECOND FAILURE, BUT DID NOT REPLACE THE TIRE. THE DOT NUMBER WAS NOT AVAILABLE. THE TIRE AND VEHICLE FAILURE MILEAGE WAS 26,000.
Engine, Jan 23, 2018
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ C300. WHILE TRAVELING VARIOUS SPEEDS, THE ENGINE SIEZED AND THE VEHICLE ENTERED INTO LIMP HOME MODE. THE CONTACT STATED THAT ALL THE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF TYSONS CORNER (8545 LEESBURG PIKE, VIENNA, VA 22182), BUT THEY WERE UNABLE TO REPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 29,000.
Visibility, Dec 5, 2017
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ C300. WHILE DRIVING 70 MPH, THE PANORAMIC SUN ROOF EXPLODED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (MERCEDES-BENZ OF LAGUNA NIGUEL (1 STAR DR, LAGUNA NIGUEL, CA 92877) WHERE IT WAS DIAGNOSED THAT A ROCK SHATTERED THE SUN ROOF. THE CONTACT WAS ADVISED TO FILE A CLAIM WITH THE INSURANCE COMPANY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS PERFORMING A PRODUCT INVESTIGATION. THE FAILURE MILEAGE WAS 10,000.
Other or unspecified, Nov 21, 2017
I WAS DRIVING DOWN THE FREEWAY AT APPROXIMATELY 65 MPH AND THE PANORAMIC SUNROOF ON MY MERCEDES C300 EXPLODED. I SAY "EXPLODED" BECAUSE NOTHING STRUCK THE GLASS AND MOST OF THE GLASS BLEW OUT AND OFF THE CAR, NOT IN. THE SUNROOF WAS CLOSED AT THE TIME, SO THERE WAS NO WIND PRESSURE. AFTER I STOPPED, YOU CAN EVEN SEE WHERE THE GLASS REMAINING IS STICKING UP, NOT DOWN. THE SHADE WAS OPEN SO GLASS DID FALL INTO MY CAR, CUTTING MY ARM. IF KIDS OR OTHERS WERE IN THE CAR, IT WOULD LIKELY HAVE CUT THEM OR COULD HAVE RESULTED IN GLASS DUST IN THEIR EYES, ETC. IT ALSO COULD HAVE CAUSED AN ACCIDENT BY SCARING ME BUT ALSO SINCE MUCH OF IT BLEW OFF MY CAR, IT PUT THE CARS BEHIND ME IN DANGER AND COULD HAVE CAUSED THEM TO CRASH. MERCEDES HAS NOT TAKEN RESPONSIBILITY OF THIS YET, BUT I HAVE BROUGHT THIS TO THEIR ATTENTION. THE VEHICLE WAS ONLY A LITTLE OVER 1 YEAR OLD AND ONLY ABOUT 17,000 MILES ON IT. NO WAY SHOULD THIS HAVE HAPPENED. I HAVE MORE PICTURES, IF YOU WANT THEM.
Service brakes, Engine, Nov 7, 2017, fire
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ C300. WHILE DRIVING APPROXIMATELY 71 MPH, A KNOCKING SOUND WAS PRESENT COMING FROM THE ENGINE. THE VEHICLE BEGAN TO THRUST BACK AND FORTH AS IF IT WERE RUNNING OUT OF FUEL. ALSO, A BURNING ODOR WAS PRESENT BEFORE THE SPEED SUDDENLY REDUCED TO APPROXIMATELY 20 MPH. THE SPEED WOULD NOT INCREASE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER (SMITH MOTORS IN HAVERHILL, MA) WHERE IT WAS DIAGNOSED THAT THE ENGINE WAS FAULTY. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. AFTER THREE MONTHS AT THE DEALER, THE MOTOR WAS REPLACED TO REMEDY THE FAILURE. WHILE DEPRESSING THE BRAKE PEDAL, A SCREECHING NOISE WAS PRESENT. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DETERMINED THAT THE BRAKE PADS NEEDED TO BE REPLACED. THE FAILURE MILEAGE WAS APPROXIMATELY 354.
Seat belts, Oct 11, 2017
LEFT REAR SEAT BELT JAMMED UP, TRAPPING MY DISTRESSED 3 YEAR OLD SON. IT WAS NECESSARY TO PHYSICAL CUT THE SEATBELT IN ORDER TO FREE THE CHILD. MID SECTION OF THE SEATBELT CONTRAPTION WAS PULLING PRESSURE ON THE CHILD BODY.
Electrical system, Sep 11, 2017
MY CAR HAS A SAFETY RISK OPEN RECALL SINCE FEBRUARY 08, 2017 THAT HAS NOT BEEN FIXED. I HAVE NOT BEEN CONTACTED BY AN AUTHORIZED MERCEDES BENZ DEALER TO TAKE MY CAR IN AND REMEDY THE SAFETY RECALL. THE RECALL NOTICE STATES SUMMARY: DAIMLER AG (DAG), THE MANUFACTURER OF MERCEDES-BENZ VEHICLES, HAS DECIDED THAT ON CERTAIN C-CLASS (205 PLATFORM), E-CLASS (213 PLATFORM) AND GLC (253 PLATFORM) VEHICLES, THE STARTING CURRENT LIMITER COULD BE OVERLOADED UNDER CERTAIN CONDITIONS DURING THE STARTING PROCEDURE. IN THE EVENT THE STARTER IS BLOCKED DUE TO ENGINE/TRANSMISSION DAMAGE (E.G. HYDRO LOCKED ENGINE), A VERY HIGH ELECTRIC CURRENT WOULD FLOW THROUGH THE STARTING CURRENT LIMITER DURING THE SUBSEQUENT START ATTEMPT. SHOULD THE DRIVER ATTEMPT TO START THE ENGINE REPEATEDLY DESPITE THE ENGINE NOT CRANKING, THE VERY HIGH ELECTRIC CURRENT DRAW MIGHT LEAD TO OVERHEATING OF THE STARTING CURRENT LIMITER. IN A WORST CASE, SURROUNDING COMPONENTS MIGHT MELT, AND POTENTIALLY IGNITE AND LEAD TO A FIRE. SAFETY RISK: IN THE EVENT THE STARTER IS BLOCKED DUE TO ENGINE/TRANSMISSION DAMAGE (E.G. HYDRO LOCKED ENGINE), A VERY HIGH ELECTRIC CURRENT WOULD FLOW THROUGH THE STARTING CURRENT LIMITER DURING THE SUBSEQUENT START ATTEMPT. SHOULD THE DRIVER ATTEMPT TO START THE ENGINE REPEATEDLY DESPITE THE ENGINE NOT CRANKING, THE VERY HIGH ELECTRIC CURRENT DRAW MIGHT LEAD TO OVERHEATING OF THE STARTING CURRENT LIMITER. IN A WORST CASE, SURROUNDING COMPONENTS MIGHT MELT, AND POTENTIALLY IGNITE AND LEAD TO A FIRE. REMEDY: AN AUTHORIZED MERCEDES-BENZ DEALER WILL RETROFIT A FUSE ON THE STARTING CURRENT LIMITER ON THE AFFECTED VEHICLES. RECALL STATUS: RECALL INCOMPLETE
Electrical system, Sep 5, 2017, fire
TAKATA RECALL NHTSA RECALL NUMBER 17V114 : PURCHASE THE VEHICLE ON DECEMBER OF 2016, WE GOT A RECALL LETTER IN MARCH OF 2017 LETTING US KNOW OF THE RECALL BUT WAS NOTIFY THAT THE PART IS NOT AVAILABLE FOR REPAIR TILL AUGUST OF 2017 . ON AUGUST 05 THE CAR CAUGHT ON FIRE IN THE MIDDLE OF THE STREET DUE TO RECALL PART.
Electrical system, Aug 22, 2017, fire
TL* THE CONTACT OWNS A 2016 MERCEDES BENZ C300. THE CONTACT STATED THAT WHILE DRIVING IN INCLEMENT WEATHER, THE VEHICLE BECAME STRANDED IN HIGH STANDING WATER AND STALLED. THE CONTACT STATED THAT HER SIBLINGS WERE ABLE TO PUSH THE VEHICLE OUT OF THE HIGH STANDING WATER. THE CONTACT STATED THAT AFTER THREE ATTEMPTS TO RESTART THE VEHICLE, THE CONTACT NOTICED SMOKE BILLOWING FROM BENEATH THE DASHBOARD. THE VEHICLE BECAME ENGULFED IN FLAMES. THE FIRE DEPARTMENT WAS NOTIFIED AND WAS ABLE TO EXTINGUISH THE FIRE. A FIRE REPORT WAS FILED. NO INJURIES WERE SUSTAINED IN THE FIRE. MERCEDES ROADSIDE ASSISTANCE WAS CONTACTED BUT FAILED TO SHOW UP. THE VEHICLE WAS FIRST IMPOUNDED AND THEN TOWED TO MERCEDES BENZ OF CUTLER BAY LOCATED AT: 10701 SW 211 ST, CUTLER BAY, FL 33189, (305) 251-0345. THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS CONTACTED AND NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,000. THE CONTACT STATED THAT THE VEHICLE HAD NOT YET BEEN CONFIRMED AS A TOTAL LOSS.
Air bags, Aug 9, 2017
MANUFACTURER RECALL NUMBER2017020023, NHTSA RECALL NUMBER17V114. I HAVE VISITED MERCEDES-BENZ DEALER FOR THE TAKATA AIRBAG INFLATOR RECALL. HOWEVER, THE DEALER REFUSE REPLACING THE AIRBAGS FOR ME DUE TO THE FACT THAT THERE IS NO PARTS AVAILABLE AT THIS MOMENT.
Other or unspecified, Aug 1, 2017
BACK PANEL OF PANORAMA SUN ROOF CRACKED AND SHATTERED WHILE PULLING INTO OUR DRIVEWAY. BODY SHOP INDICATED RAILINGS HOLDING THE TEMPERED GLASS IN PLACE SHIFTED FOR SOME REASON. MERCEDES REFUSES TO REPAIR EVEN THOUGH THE CAR IS ONLY SEVEN MONTHS OLD. DEFECT IS A SAFETY HAZARD. FORTUNATELY, INCIDENT HAPPENED IN OUR DRIVEWAY.
Electrical system, Engine, Jul 19, 2017
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (ATLANTA CLASSIC CARS MERCEDES-BENZ LOCATED AT 1705 BOGGS RD NW, DULUTH, GA 30096; (770) 279-3600) WAS CALLED AND THE CONTACT LEFT A VOICE MESSAGE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Engine, Jun 20, 2017
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ C300. WHEN THE CONTACT ATTEMPTED TO DRIVE THE VEHICLE, THE PUSH START BUTTON FAILED TO START THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER (WEST PALM BEACH MERCEDES-BENZ LOCATED ON 4000 OKEECHOBEE, WEST PALM BEACH, FL). THE CONTACT WAS INFORMED THAT THE CORRECT KEY WAS NOT USED TO START THE VEHICLE. THE VEHICLE COULD NOT BE SERVICED BECAUSE THE PART FOR THE REPAIR WAS UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 11,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Engine, Jun 1, 2017
TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ C300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V114000 (ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER, MERCEDES BENZ OF FORT WASHINGTON 404 PENNSYLVANIA AVENUE FORT WASHINGTON, PA 19034, WAS CONTACTED AND INFORMED THE CONTACT THAT THEY HAD NOT HEARD OF THE RECALL PREVIOUSLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE DUE TO A CONSTANT HOLD TIME APPLIED TO THE CALLS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. THE CONSUMER STATED THE HE WANTED TO WITHDRAW HIS COMPLAINT. UPDATED 09/20/2017*JS