2017 Mercedes-Benz C-Class
Problems, recalls and owner-reported issues
Engine is the leading concern among 253 owner complaints filed for this model year. This is the 11th highest complaint count among 23 C-Class model years with reports.
Of the 2017 reports, 12 involved a crash and 3 involved a fire. 17 people were injured.
What owners report most often
Recalls and investigations
No safety recalls on file.
Representative owner complaints: other or unspecified
38 reports, newest first. Show all
Steering, Electrical system, Other or unspecified, May 7, 2021
SO I JUST GOT MY MERCEDES BENZ C300 4MATIC I ONLY HAVE 44,711 MILES ON IT AND I BARELY DRIVE IT, SO TODAY I WAS DRIVING AND THE WHOLE DAY THINGS WERE GREAT AND I STOPPED AT A STORE GOT BACK IN AND IT SAYS 'POWER STEERING MALFUNCTION' I WAS ON A STREET IN THE CITY, I'M ON CONFUSED ON HOW THIS IS HAPPENING TO A CAR I JUST GOT FROM THE DEALERSHIP THAT IS PRACTICALLY NEW, NOW LET ME MENTION THAT THIS IS A ON AND OFF ISSUE THROUGH OUT THIS WHOLE DAY IT HAS CAME ON AND OFF TWICE
Other or unspecified, May 4, 2021
VIN: [XXX] YEAR: 2017 MAKE: MERCEDES-BENZ MODEL: C300W NHTSA RECALL NUMBER: 21V058 RECALL DATE: FEBRUARY 26, 2021 MANUFACTURER RECALL NUMBER: 2021030015 HI MY NAME IS [XXX]. I'M HERE TO COMPLAINT ABOUT MY DEALER DIDN'T NOT HELP ME FOR RECALL. MY RECALL IS THE SOFTWARE DESIGN OF THE COMMUNICATION MODULE MAY FAIL TO COMMUNICATE THE CORRECT VEHICLE S LOCATION FOR THE EMERGENCY CALL SYSTEM ("ECALL") IN THE EVENT OF A CRASH. I TRIED TO DO THIS RECALL ASAP OTHERWISE I CANNOT DO BUSINESS FOR MY CAR. THEY KEEP TOLD ME IT WILL AUTOMATICALLY UPDATE, ETA 4/26. BUT I KEEP WAITING. NOTHING HAPPEN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Wheels, Other or unspecified, Apr 9, 2021
DOCUMENTATION ERRORS AND OMISSIONS MISINFORMATION REGARDING PROPER REPLACEMENT WHEEL. THIS MISINFORMATION COULD RESULT IN WHEELS WITH IMPROPER FIT BEING INSTALL POTENTIALLY RESULTING IN ABNORMAL HANDLING, DIMINISHED BRAKING PERFORMANCE AND IN EXTREME CASES POSSIBLE SEPARATION OF THE WHEEL FROM THE VEHICLE AT HIGH SPEED. MERCEDES PARTS WEB SITE, HTTPS://MBPARTS.MBUSA.COM, LISTS PARTS 205-401-11-00-7X23 FRONT AND 205-401-12-00-7X23 REAR AS THE PROPER REPLACEMENT WHEELS. THE SELLING DEALER, MERCEDES-BENZ OF FLEMINGTON, NJ INSISTS THAT THESE ARE NOT THE PROPER WHEELS BUT PARTS 205-401-48-00-7X23 FRONT AND 205-401-72-00-7X23 REAR ARE THE PROPER WHEELS. ALL THESE WHEELS ARE AVAILABLE FROM NUMEROUS RESELLERS. PURCHASING AND INSTALLING THE HTTPS://MBPARTS.MBUSA.COM LISTED WHEELS COULD RESULT IN THE AFOREMENTIONED SAFETY ISSUES.
Structure, Other or unspecified, Mar 22, 2021
FRONT PANEL GLASS OF PANORAMIC SUNROOF FLEW OFF THE CAR AS I WAS DRIVING ON THE HIGHWAY.
Other or unspecified, Sep 14, 2020
I WAS DRIVING ON THE HIGHWAY DOING ABOUT 55 MPH AND IT FELT LIKE SOMETHING FELL OUT OF THE SKY AND LANDED ON THE CAR, I INSTANTLY THOUGHT THAT I HIT SOMETHING BUT I DIDN'T IT WAS FOLLOWED BY A LOUD SOUND THAT SOUNDED LIKE A GUNSHOT FOLLOWED BY THE ENTIRE GLASS ROOF PANEL EXPLODING AND CRASHING DOWN INTO IN ME CAUSE MULTIPLE CUTS AND CAUSED ME TO SWERVE ON THE HIGHWAY. ## VIN PASSED ## MERCEDES-BENZ 2017 ##
Other or unspecified, Jan 6, 2020
IN LATE OCTOBER 2019, I WAS DRIVING ON THE FREEWAY AT 70 MPH. MY PANORAMIC SUNROOF SUDDENLY BLOW UP WITH A LOUD SOUND. MERCEDES CLAIMED THAT A ROCK OR SOMEONE SHOT BBGUN AT MY CAR. HOWEVER, I READ FROM MULTIPLE SOURCES THAT THIS HAPPEN OFTEN WITH THE MERCEDES'S PANORAMIC ROOF. LUCKY FOR ME, MY FAMILY WAS NOT IN THE CAR AT THE TIME.
Other or unspecified, Jul 14, 2019
I HAD AN INJURY IN THE MILITARY AND IT LEFT ME WITH SOME FORM OF TBI. THE CHEMICALS IN THE CAR FROM THE TIME OF PURCHASE TO THE TIME OF SELL LEFT ME WITH A LARGE AMOUNT OF AMNESIA AND AT TIMES PAIN THROUGHOUT THE BODY, ITS NOT SOMETHING THAT'S EASILY REMEDIED. THE TIMES FROM THE CHEMICALS IN THE VEHICLE ALWAYS CAUSED A PROBLEM. I DON'T KNOW WHAT ELSE TO DO.
Electrical system, Air bags, Other or unspecified, Apr 27, 2018
SINCE I BOUGHT IN FEBRUARY 2017 BRAND NEW 2017 MERCEDES BENZ C300 CONVERTIBLE IN ONE YEAR OF OWNERSHIP I HAD TO BRING MY CAR SEVERAL TIMES FOR SERVICES LIKE, THE CONVERTIBLE TOP WOULD NOT WORK, THE MIRRORS WOULD NOT FOLD, THE STEERING WHEEL WOULD NOT ADJUST, ELECTRONICAL ISSUES LIKE CONNECTING MY CELL PHONE TO THE CAR. ( I HAD THE TOP GOT REPLACED ONLY AFTER COUPLE OF MONTHS AFTER I PURCHASED THE CAR.) TODAY APRIL 27 2018 I COULD NOT START THE CAR IN THE MORNING TO GO TO WORK, THE DISPLAY WAS SHOWING THE KEY IS NOT DETECTED( HAD TO EXIT THE CAR COUPLE OF TIMES, WITH THE KEY AND TRY AGAIN TO START THE CAR UNTIL IT FINALLY WORKED).HAD MY TOP OPEN WHILE WAS DRIVING TO WORK AND ONCE PARKED THE TOP WOULD NOT CLOSE, AND AGAIN HAD TO EXIT THE CAR LOCK UNLOCK AN TRY AGAIN COUPLE OF TIMES BEFORE IF FINALLY CLOSED. I DID RECEIVE A LETTER SAYING THAT THE CAR WAS DEFEFECTED, AND THAT THE AIRBAG ON THE DRIVERS SEET MAY NOT WORK, I'LL ATTACH THE LETTER ( BROUGHT FOR SERVICES) BUT IT'S SEEMS THAT THEY DIDN'T FIX THE PROBLEM. ALSO THE TIRE PRESSURE EVERY COUPLE OF WEEKS IT'S LOW, AND THE DISPLAY WOULD SHOW SOMETIMES THAT THE SEET IS NOT FIRM OR STEADY. I BOUGHT A BRAND NEW CAR TO FEEL SAFE AND DO NOT FEEL THAT WAY.
Other or unspecified, Feb 21, 2018
MY WINDSHIELD CRACKED THE 2ND DAY I HAD THE VEHICLE. " SEPT 2017". I HAVE INFORMED THE MB MECHANIC SEVERAL TIMES AND HE DID NOTHING AFTER MANY FAILED ATTEMPTS WITH MERCEDES OF EL CAJON I ASKED TO BE PLACED WITH A NEW SERVICE ADVISOR. RECIEVED MY NEW WINDSHIELD IN FEB 2018 ALREADY HAVING PROBLEMS. LITTLE CRACKS ARE STARTING TO FORM AGAIN. NOT HAPPY WITH MY PURCHASE. DEFINITLY NOT HAPPY WITH THIS DEALERSHIP.
Other or unspecified, Nov 2, 2017
WINDSHIELD QUALITY DOES NOT MEET MY EXPECTATION. MY WINDSHIELD CRACKED WITHIN A COUPLE MONTHS BY A PIECE OF ROCK ON THE ROAD WHILE DRIVING ON FREEWAY.
Air bags, Other or unspecified, Oct 30, 2017
WHILE DRIVING THE CARE, I NOTICED THE SEAT BELT LIGHT REMAINED ON DESPITE BEING BUCKLED AND THE PASSENGER AIR WAS NOT SET DESPITE MY WIFE SITTING IN THE SEAT. I FOUND THIS ODD, CONTACTED THE DEALERSHIP FOR SERVICE AND RESEARCHED IF THE CAR HAD A RECALL...THIS CAR DID HAVE A RECALL AND WAS SOLD WHILE IN ACTIVE RECALL STATUS. FEDERAL LAW EXPLICITLY PROHIBITS DEALERSHIPS FROM SELLING A NEW CAR IF A PENDING RECALL HASN'T BEEN PERFORMED. AS, A RESULT, I NO LONGER WANT THIS CAR BECAUSE THE CAR SHOULD NOT HAVE BEEN SOLD UNTIL THE RECALL WAS PREPARED. BUT, MORE SO BECAUSE THE REMEDY TO REPAIR THIS CAR IS NOT UNTIL MARCH OF 2017.
Other or unspecified, Engine, Apr 17, 2017
"TAKATA RECALL" I HAD MY 2017 MERCEDES BENZ C300 FIR ONLY A FEW MONTHS AND I HAVE EXPERIENCE 4 ENCOUNTERS AS TO WHERE MY VEHICLE WOULDNT START BACK UP WHILE SITTING INSIDE OF MY VEHICLE FOR AT LEAST 2 TO 3 MINS ITS LIKE BEING LOCKED INSIDE OF MY OWN CAR EVERYTHING COMPLETELY SHUTS DOWN THE ENGINE NOR PUSH START WOULDNT WORK MY CAR IS ALWAYS PARKED FOR SMALL PERIODS OF TIME WGEN THIS INCIDENT TOOK PLACE I TOOK IT OVER TO THE MERCEDES-BENZ DEALER AND I WAS TOLD MY CAR IS NEW AND IT DOES THAT TIME TO TIME
Other or unspecified, Dec 11, 2016
SUNROOF EXPLOSION TOOK PLACE IN TRANSIT TO DELIVERY TO MY HOME IN CENTERVILLE, OHIO FROM HOUSTON, TEXAS. IT WAS STATIONARY INSIDE OF ENCLOSED TRANSIT VEHICLE.