2019 Mercedes-Benz C-Class
Problems, recalls and owner-reported issues
Engine is the leading concern among 78 owner complaints filed for this model year. This is the 17th highest complaint count among 23 C-Class model years with reports.
Of the 2019 reports, 3 involved a crash. 1 person was injured.
What owners report most often
Recalls and investigations
No safety recalls on file.
Representative owner complaints: other or unspecified
8 reports, newest first. Show all
Electrical system, Other or unspecified, Sep 22, 2026
The factory infotainment system (Mercedes NTG 5.5 head unit) displays Android Auto incorrectly. Instead of using the full width of the center display, Android Auto is cropped into a reduced window on the right side of the screen. The remaining roughly one-third of the screen shows a static logo with no function. Apple CarPlay on the same head unit and screen displays correctly at full width. This indicates a software or integration defect specific to Android Auto, not a hardware or display failure. Safety risk: Because navigation is pushed to the far right edge of the display and shrunk, the driver has to turn their head and eyes further from the road, and for longer, to read the map, turn-by-turn directions and incoming call information. Smaller map content takes more time to interpret, which lengthens each glance away from the road. This increases driver distraction during normal driving, especially in complex traffic and at intersections where navigation matters most. The problem is constant and reproducible every time Android Auto connects. It persists across different phones, cables and phone settings. The manufacturer's customer support was contacted. They offered no fix and directed me to pay for a dealer diagnosis. The problem has not been confirmed by a dealer or independent service center: UNKNOWN. No warning lamps or messages are associated with it. The vehicle is available for inspection tested on multiple new phones, many existing forums share the same issue. Anroid auto has taken responsibility but the Mercedes team has to fix this
Other or unspecified, Nov 9, 2025
I think the recall is on communication software. I contacted Mercedes Benz many times in the past 2 years. Mercedes Benz asked its dealer to do the recall but dealer said they cannot do it. Mecedes Benz also said their software supplier had not found a solution yet.
Electrical system, Other or unspecified, Engine, Oct 4, 2025
I am writing to formally report an ongoing issue and safety concern with my vehicle. Since the day I purchased the car, I have experienced numerous mechanical problems and have spent a significant amount of money on repairs. In August, I had to take my vehicle to a local repair shop three times due to persistent issues. The car was also towed by AAA three separate times for safety reasons. My main concern is that the vehicle hesitates during acceleration and feels sluggish while driving, which creates a serious safety risk on the road. I contacted Mercedes-Benz and filed a claim regarding this issue; however, I have not received any meaningful assistance or resolution. I am requesting that this matter be re-evaluated and properly addressed as soon as possible, as my safety and the reliability of the vehicle are at risk. Please confirm receipt of this message and advise me on the next steps or any documentation needed to proceed with my claim. Thank you for your prompt attention to this matter. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Other or unspecified, Nov 16, 2024
The manufacturer recalled car due communication module's SIM card software problem more than 2 years ago. I went to the dealer where I bought the car and also contacted the manufacturer several times but still have not been able to solve the problem.
Other or unspecified, Nov 11, 2024
I was leaving a gas station after pumping gas, and as I began to turn onto the road my car failed to respond in any way. It would not accelerate or break, the wipers suddenly came on and the headlights and emergency lights began blinking off and on. I was 1/2 second from being t-boned in the driver-side door by an oncoming Ford F350. The Ford F350 driver lost control of their vehicle trying to swerve to avoid hitting my car and did a 360-degree turn in the middle of the road, almost being hit multiple times by other vehicles because the Ford F350 ended up in the lane of oncoming traffic. Only by the Grace of God no one was seriously injured or killed. The SC State Trooper coincidently witnessed the incident and said I should contact the NHTSA, to report what happened when I understood what would cause the car to become incapacitated mid-operation. My car would not turn off and NONE of the controls to anything in the car would work. It took the tow truck driver over 2 hours to figure out what fuse to pull to force the car to turn off before it could be towed. It was towed to the Mercedes dealership on Laurens Road, Greenville SC. 9 weeks later, last week, I got a call from the service tech, he explained to me the drain tubes in my sunroof were clogged, which caused water to flood the front seat floor subcompartments. He said so much water had flooded the subfloor that even 9 weeks later over 3 gallons of water were vacuumed out. The water had caused major damage to the electrical junction boxes in the subfloor and caused them to short out, incapacitating my car while driving. The tech explained there was no way I could have prevented the damage or even known the tubes were clogged, or the subfloor was becoming flooded. There are no maintenance requirements listed for the drain tubes that could have made me aware that the car could become incapacitated while in drive causing serious risk to myself and other drivers. This should be looked into ASAP.
Electrical system, Other or unspecified, Jun 7, 2021
Dear friends, I have received a safety recall message and contacted to my car dealership. Despite I called few times to different Mercedes my dealership (Mercedes DTLA, Mercedes Corporate office) the recall issue has not been fixed. It has been 3 months since I am calling them and requesting to fix the recall as I am psychologically uncomfortable when I have recalls in my car. Unfortunately, recall on my car has not been fixed and they are not able to give me any answer when this issue will be fixed. Kind regards, [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Other or unspecified, Apr 5, 2021
SOFTWARE DESIGN OF THE COMMUNICATION MODULE TO COMMUNICATE CORRECT VEHICLES LOCATION FOR THE EMERGENCY CALL SYSTEM. RECEIVED A RECALL NOTICE WHEN I CALLED THEY SAID IT WAS ONLY A PRELIMINARY NOTICE - A SECOND ONE WOULD BE COMING OUT SHORTLY. WHICH IT NEVER HAS.
Other or unspecified, Dec 27, 2019
THE PANORAMA SUNROOF EXPLODED, NO OTHER CARS NEAR ME, NO ROCK HIT IT NO BIG BUMP IN THE ROAD, IT JUST EXPLODED...WAS TRAVELING AT NORMAL HIGHWAY SPEED, AND IT SOUNDED LIKE THE CAR HAD EXPLODED, VERY SCARY, AND IF THE INSIDE COVER HAD NOT BEEN CLOSED WOULD HAVE HAD GLASS SHARDS RAIN DOWN ON ME AND POSSIBLE GET IN MY EYES...MERCEDES NEEDS TO ADDRESS THIS PROBLEM RIGHT AWAY BEFORE PEOPLE GET INTO ACCIDENTS WHEN THIS HAPPENS.