2020 Mercedes-Benz C-Class
Problems, recalls and owner-reported issues
Engine is the leading concern among 46 owner complaints filed for this model year. This is the 19th highest complaint count among 23 C-Class model years with reports.
Of the 2020 reports, 5 involved a crash. 5 people were injured.
What owners report most often
Recalls and investigations
No safety recalls on file.
Representative owner complaints: other or unspecified
7 reports, newest first. Show all
Other or unspecified, Jan 13, 2025
THE COMPONENT THAT IS MALFUCTIONING IS THE COVERTABLE TOP OF MY 2020 C300 CABRIOLET MERCESDES BENZ. THE STRINGS/CORDS THAT HOLD THE LINER OF THE COVERTABLE TOP TO THE ROOF ARE BREAKING AND IT MAKES THE COVERTIBLE TOP INOPERABLE. THERE WAS NO WARNING LAMP OR NOTICE OF THIS DEFECT. THERE IS ONLY 11595 MILES ON MY 4 YEAR OLD CAR THAT IS GARAGED. THIS OCCURRED 1 YEAR AFTER MY WARRANTY EXPIRED. THIS WOULD CAUSE THE TOP TO BE STUCK IN THE MIDDLING OF OPENING AND IT COULD NOT BE MOVED MECHANICALLY TO GET IT FULLY OPENED OR CLOSED TO THE WEATHER AND IS UNDRIVABLE.THE COST TO REPAIR IT IS ESTIMATED BY THE DEALER AT $4,000.00. tHE DEALER IS WELL AWARE OF TGIS LATENT DEFECT.
Other or unspecified, Oct 27, 2024
I was driving on the highway, with no other cars near me and my panoramic sunroof exploded. It made a very loud gunshot like sound and I felt shards of glass fall on my head while driving. I had 2 other passengers In the car. One in the passenger set and one in the rear passenger side seat. They both had glass hit them in the face on head and go inside their clothes. I was extremely startled thinking that someone had shot at us or something and had to quickly take a highway exit to pull over and see what happened. Apparently this is a common thing with Mercedes as there is a class action lawsuit relating to this issue.
Other or unspecified, Latches/locks/linkages, Feb 5, 2024
The issue is that the trunk lid closes abruptly and unintentionally. On Saturday, February 3, 2024, as I was putting a shopping bag in the trunk of my car, the trunk lid closed abruptly without my pressing the close button and hit my forehead. The impact was such that my eyeglasses flew off my face and hit the ground. The pain was severe and two days later, I still have pain. While there was no tear to the skin, there's a bump on my forehead and is still painful. The head injuries generally do not show adverse symptoms until months after the incident. I called the Mercedes Benz corporation and after they checked the car VIN, said there had not been any recall for this specific issue. However, searching the internet, there are reports and complaints about this exact defect.
Other or unspecified, Jul 9, 2022
Vehicle is trying to be sold with this condition
Other or unspecified, Jul 12, 2021
My car has failed to accelerate after being stopped. The first time, I was attempting to enter a shopping center parking lot by making a left turn across a busy road. When I engaged the gas pedal, the car finally got to 5MPH when I got into the parking lot. It was unsettling sitting in the road watching cars coming to you!! Then it did it again last week at the entrance to our complex. That time, I just turned it off and restarted it and it was fine. If it had not moved, I would have had the entire complex entrance blocked. I took it to Mercedes-Benz of Athens on 7/8 for 10,000 mile service. I informed them of the issue. The outcome this was "we unplugged a few things and hopefully this resets things". If you have the issue, bring the car in again! WOW!!! Is this before or after someone broadsides me? I think a vehicle that can not be depended on to accelerate when needed is dangerous to drive!
Steering, Other or unspecified, Jul 1, 2021, crash
While driving on the turnpike without warning my steering locked and I lost control of my car.
Other or unspecified, Lane departure, Dec 31, 2020
ON A NUMBER OF OCCASIONS, I HAVE RECEIVED AN AUDITABLE WARNING, AND A RED LIGHT ON THE DASH THAT DISAPPEARS AS QUICKLY AS IT HAPPENS. I CANNOT CONTRIBUTE ANY CAUSE FOR THE WARNING AND THERE ISN'T ANY RESIDUAL INFORMATION ABOUT THE SOURCE OF THE WARNING.