2013 Nissan Sentra
Problems, recalls and owner-reported issues
Power train is the leading concern among 638 owner complaints filed for this model year. This is the highest complaint count among 26 Sentra model years with reports.
Of the 2013 reports, 24 involved a crash and 4 involved a fire. 20 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, sensor, occupant classificationApr 26, 2016
Nissan North America, Inc. (Nissan) is recalling certain model year 2016-2017 Nissan Maxima, 2013-2016 Nissan Altima, NV200, LEAF, Sentra, and Pathfinder, 2014-2016 Nissan NV200 Taxi, Infiniti QX60, QX60 Hybrid, and Q50 Hybrid, 2014-2017 Nissan Rogue and Infiniti Q50, 2015-2016 Nissan Murano, Murano Hybrid, and Chevrolet City Express, 2014-2015 Nissan Pathfinder Hybrid, and 2013 Infiniti JX35 vehicles. In these vehicles, the front seat passenger Occupant Classification System (OCS) may incorrectly classify an adult passenger as a child or classify the seat as empty despite it being occupied. As a result, the passenger frontal air bag may be turned off and not deploy in the event of a crash.
If the passenger frontal air bag does not deploy as intended in the event of a crash, the passenger is at an increased risk of injury.
Nissan will notify their owners. Chevrolet City Express owners will be notified by General Motors. Dealers will reprogram the Air Bag Control Unit (ACU) and OCS Electronic Control Unit (ECU) in Altima, Maxima, Murano, Rogue, and Sentra vehicles, and replace the OCS ECU in LEAF, NV200, NV200 Taxi, Pathfinder, Infiniti Q50, JX35, and QX60 and Chevrolet City Express vehicles, free of charge. Interim notices were sent to owners on May 31, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact Nissan customer service at 1-800-867-7669, Infiniti customer service at 1-888-833-3216 or Chevrolet customer service at 1-800-222-1020.
Campaign 16V244000 on NHTSA.gov
Air bags, sensor, occupant classificationApr 26, 2016
Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2016 Sentra vehicles manufactured June 4, 2012, to April 9, 2016. The front passenger seat belt bracket may become deformed if it is used to secure a Child Restraint System (CRS). The deformed seat bracket may cause the Occupant Classification System (OCS) to incorrectly classify the installed CRS, resulting in the front passenger air bag to not be turned off as designed when a CRS is in the seat.
If the frontal passenger air bag deploys in the event of a crash when a child seat is installed in the front passenger seat, there will be an increased risk of injury to the child in the CRS.
Nissan will notify owners, and dealers will reinforce the seat belt bracket as well as reprogram the Air Bag Control Unit (ACU) and OCS Electronic Control Unit (ECU), free of charge. The recall began on June 13, 2016. Owners are warned not to install a CRS in the front seat. Owners may contact Nissan customer service at 1-800-867-7669.
Campaign 16V242000 on NHTSA.gov
Air bags, frontalOct 20, 2015
Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2015 Altima and Pathfinder vehicles, 2013-2014 Nissan Sentra vehicles, 2013 Infiniti JX35 vehicles, 2014-2015 Infiniti QX60 vehicles and 2014 Infiniti QX60 Hybrid vehicles. The affected vehicles received an incorrect occupant classification system (OCS) control unit during a repair. These OCS control units may incorrectly classify the front passenger seat as empty, when it is occupied by an adult.
If the OCS does not detect an adult occupant in the passenger seat, the passenger air bag would be deactivated. Failure of the passenger airbag to deploy during a crash (where deployment is warranted) could increase the risk of injury to the passenger.
Nissan will notify owners, and dealers will update the OCS software, free of charge. The recall began on November 30, 2015. Owners may contact Nissan at 1-800-647-7261.
Campaign 15V681000 on NHTSA.gov
Electrical system, softwareMar 25, 2014
Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2014 Altima, LEAF, Pathfinder, and Sentra, model year 2013 NV200 (aka Taxi) and Infiniti JX35 and model year 2014 Infiniti Q50 and QX60 vehicles. In the affected vehicles, the occupant classification system (OCS) software may incorrectly classify the passenger seat as empty, when it is occupied by an adult.
If the OCS does not detect an adult occupant in the passenger seat, the passenger airbag would be deactivated. Failure of the passenger airbag to deploy during a crash (where deployment is warranted) could increase the risk of injury to the passenger.
Nissan will notify owners, and dealers will update the OCS software, free of charge. The recall began on April 14, 2014. Owners may contact Nissan at 1-800-647-7261.
Campaign 14V138000 on NHTSA.gov
Air bagsMar 1, 2013
Nissan is recalling certain model year 2013 Altima, LEAF, Pathfinder, Sentra, and Infiniti JX35 vehicles. Sensors within the passenger Occupant Detection System (ODS) may have been manufactured out of specification. This may cause the system to malfunction and permanently suppress the passenger airbag.
If the vehicle is involved in a crash necessitating airbag deployment and the passenger airbag is suppressed, there may be an increased risk of personal injury.
Nissan will notify owners, and dealers will inspect the ODS sensors and replace them as neccessary, free of charge. The recall began on May 6, 2013. Owners may contact Nissan Customer Service at 1-800-647-7261.
Campaign 13V069000 on NHTSA.gov
Fuel system, gasoline, storage, tank assemblyMar 1, 2013
Nissan is recalling certain model year 2013 Sentra vehicles manufactured from September 11, 2012, through October 4, 2012. Some fuel tank assemblies were not properly sealed during the manufacturing process. As a result, a small amount of gasoline may leak from the tank when it is full.
A gasoline leak in the presence of an ignition source may lead to a vehicle fire.
Nissan will notify owners, and dealers will replace the fuel tanks as necessary, free of charge. The recall began on April 1, 2013. Owners may contact Nissan Customer Service at 1-800-647-7261.
Campaign 13V068000 on NHTSA.gov
Representative owner complaints: air bags
96 reports, newest first. Show all
Air bags, Jul 3, 2014
TL* THE CONTACT OWNS A 2013 NISSAN SENTRA. THE CONTACT STATED THAT THE AIR BAG SENSOR LIGHT ILLUMINATED INDICATING THAT THE AIR BAG SYSTEM WAS FAULTY. THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THAT THE AIR BAG WIRING HARNESS WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED BUT NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 40,000.
Air bags, Jun 17, 2014
PASSENGER AIRBAG SENSOR DOES NOT DETECT PASSENGER, AIRBAG LIGHT WOULD SPORADICALLY COME ON DURING A TRIP INDICATING THE PASSENGER AIRBAG HAS BEEN DEACTIVATED. VEHICLE WAS TAKEN TO NISSAN DEALER FOR RECALL WORK TO BE PERFORMED FOR THE SAME ISSUE. THE SAME ISSUE AROSE AGAIN WITHIN A COUPLE OF WEEKS AND I TOOK THE CAR BACK TO NISSAN TO CHECK THE PROBLEM. THE SERVICE REPRESENTATIVE TOLD ME THAT IT MAY BE THAT I OR MY PASSENGER MAY NOT WEIGH ENOUGH FOR THE VEHICLE TO DETECT US IN THE SEAT OR IT COULD BE THE WAY THE PASSENGER SAT. I EXPLAINED TO THEM THAT WHEN THE INCIDENT OCCURS, WE CONFIRM PASSENGER IS SEATED PROPERLY AND OUR WEIGHT WAS NOT A PROBLEM WHEN WE HAVE BEEN SEATED AS PASSENGERS IN OTHER SIMILARLY EQUIPPED VEHICLES I HAVE DRIVEN OR RIDDEN IN. AFTER PERSISTING THEY DO SOMETHING ABOUT THIS SAFETY ISSUE, THEY WENT AHEAD AND TOLD ME THEY REPLACED A SENSOR IN THE SEAT. A COUPLE OF WEEKS AFTER THAT I AM STILL HAVING THE SAME PROBLEM WITH THE PASSENGER AIRBAG DEACTIVATING AT RANDOM TIMES WHILE THE PASSENGER SEAT IS OCCUPIED. I HAVE GONE BACK TO NISSAN AND THEY KEEP TELLING ME THEY CAN FIND NOTHING WRONG EVERY TIME. I AM VERY CONCERNED AS THIS PRESENTS A SERIOUS SAFETY RISK THAT MAY CAUSE THE VEHICLE TO MALFUNCTION IN THE EVENT OF A COLLISION. *TR
Air bags, Jun 8, 2014
THE VEHICLE WAS PURCHASED 7/2013 ALMOST IMMEDIATELY BEGAN HAVE THE PASSENGER'S AIRBAG PROBLEMS. INDICATE AIRBAG WAS OFF WHILE A PASSENGER WAS IN THE SEAT. DEALER COULD NOT DETECT A N ERROR CODE SO NO REPAIR WAS MADE. MY VEHICLE WASN'T INCLUDE IN RECALL CAMPAIGN 13V06900. THE PROBLEM CONTINUED DEALER AGAIN COULD NOT FIND ANY PROBLEMS OR ERROR CODES. VEHICLE WAS RECALLED AS A RESULT OF RECALL CAMPAIGN 14V13800. AFTER THE SOFTWARE UPDATE WAS COMPLETED THE PROBLEM CONTINUED. THE PROBLEM WAS VIDEO TAPED BY CELL PHONE. DEALER HAS VEHICLE NOW . A LOANER CAR OF THE SAME YEAR MAKE AND MODEL WAS PROVIDE. DEALER ASKED US TO RECREATE THE PROBLEM. THE PROBLEM WAS RECREATED AND VIDEO TAPED. WHEN AN ADULT IS SITTING IN THE PASSENGERS SEAT DASH LIGHT INDICATES AIRBAG FOR FRONT SEAT PASSENGER IS OFF. *TR
Air bags, May 23, 2014
I JUST RECEIVED A LETTER THAT THERE'S A RECALL ON MY CAR.... ITS THE PASSENGER AIR BAG, WHEN I PURCHASED THIS VEHICLE I ASKED FOR A SAFE SPACIOUS CAR FOR MY FOUR BOYS AND I.... THEY GAVE ME THE NISSAN SENTRA... AND NOW I DON'T FEEL SO SAFE ANYMORE DO TO THE FACT THAT MY 10 YR OLD DRIVES IN THE PASSENGER SEAT! EVEN IF I TAKE IT TO THE DEALER SO THEY CAN FIX THE PROBLEM I WONT FEEL SAFE ANYMORE... WHAT CAN I DO? *TR
Air bags, May 22, 2014
TL* THE CONTACT OWNS A 2013 NISSAN SENTRA. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V138000 (AIR BAGS , ELECTRICAL SYSTEM) HOWEVER, THE REMEDY DID NOT RECTIFY THE FAILURE. THE CONTACT STATED THAT THE PASSENGER'S SIDE AIR BAG WARNING LIGHT CONTINUED TO REMAIN ILLUMINATED WHEN AN OCCUPANT WAS SEATED. THE DEALER EXPLAINED THAT THE VEHICLE WAS FUNCTIONING NORMALLY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 18,918. UPDATED 08/28/14*LJ
Air bags, Seat belts, May 19, 2014
TL* THE CONTACT OWNS A 2013 NISSAN SENTRA. THE CONTACT STATED THAT THE PASSENGER SIDE SEAT BELT WARNING INDICATOR ILLUMINATED WITHOUT A PASSENGER OCCUPYING THE SEAT. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V138000 (AIR BAGS, ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY REPLACED THE AIR BAG SENSORS THAT WERE LOCATED UNDER THE SEAT. THE FAILURE RECURRED FIVE TIMES AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 800.
Electrical system, Air bags, May 4, 2014
I BOUGHT MY NISSAN SENTRA SV ON NOVEMBER 18, 2013 AND THE NEXT DAY I HAD TO TAKE IT BACK TO THE DEALER TO CHECK THE LIGHT INDICATING LOW PRESSURE IN TIRE(S). THE SECOND TIME I TOOK THE CAR INTO NISSAN DEALERSHIP WAS ON DECEMBER 18, 2014 WHEN MY VEHICLE AIR BAG LIGHT KEPT DISENGAGING WHEN MY HUSBAND WAS SEATED ON THE PASSENGER SEAT. [XXX], WHO I TOLD WHAT WAS HAPPENING WITH THE AIR BAG LIGHT TURNING OFF, HAD THE AUTO TECH LOOK AT AND AFTER THE VEHICLE WAS DONE BEING CHECKED I WAS TOLD THAT EVERYTHING WAS OKAY. [XXX] SHOWED ME THAT IT WAS WORKING PROPERLY, BUT WHEN HE SAT IN THE PASSENGER SEAT AND THE LIGHT WENT OFF AND HE TRIED SEVERAL TIME TO ENGAGE IT DIDN'T WORK, SO HE WENT BACK TO TALK TO THE TECH AND CAME BACK AND TOLD ME THAT IT'S OKAY AND TO MONITOR IT. NOW, I RECEIVE A RECALL NOTICE LETTING ME KNOW ABOUT THE SAME PROBLEM THAT I TOOK MY CAR IN SEVERAL MONTHS AGO AND TOLD NOTHING WAS WRONG WITH IT. SERIOUSLY, WHAT HAPPENED IF I WAS IN AN ACCIDENT AND THE AIRBAG DIDN'T WORK PROPERLY AND SOME ONE GOT HURT OR WORST KILLED. A LIFE CAN'T BE REPLACED, BUT A CAR CAN. I HOPE THAT WHEN I TAKE THE CAR INTO THE DEALERSHIP I DON'T GET THE RUN AROUND AND BEING TOLD NOTHING IS WRONG. *TR
Air bags, Apr 2, 2014
SINCE PURCHASE, THE LIGHT INDICATING "PASSENGER AIRBAG OFF" IS MOSTLY ON EVEN WHEN AN ADULT IS CORRECTLY SITTING IN THE PASSENGER SEAT. I CALLED NISSAN AS SOON AS WE BOUGHT IT AND THEY SAID IT HAD TO GO TO THE DEALER FOR A CHECKUP. THE FIRST 3 TIMES WE TOOK IT IN, THEY TOLD US THAT NOTHING WAS WRONG. THE FOURTH TIME, MARCH 22, 2014, THEY TOLD US THEY REPLACED THE DEFECTIVE PART. SOON AFTER WE REALIZED THAT THE PROBLEM PERSISTED. WE TOOK IT IN AGAIN TODAY AND THEY TOLD US THAT, AGAIN, THEY WERE UNABLE TO REPLICATE THE ISSUE ON THEIR COMPUTER. *TR
Air bags, Feb 24, 2014
TL* THE CONTACT OWNS A 2013 NISSAN SENTRA. THE CONTACT STATED THAT WHILE DRIVING 10 MPH, THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE SENSOR NEEDED TO BE RESET. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000.
Air bags, Jan 21, 2014
TL* THE CONTACT OWNS A 2013 NISSAN SENTRY. THE CONTACT STATED THAT WHILE SITTING A STOP LIGHT, THE PASSENGER'S SIDE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THEY COULD NOT DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11, 051. *TR
Air bags, Dec 27, 2013
WHILE RIDING IN THE PASSENGER SEAT, THE AIRBAG DISABLED LIGHT IS STILL ILLUMINATED, LEADING ME TO BELIEVE THAT THE AIRBAG IS DISABLED EVEN THOUGH THERE IS A FULL GROWN ADULT IN THE SEAT. IT SHUTS OFF INTERMITTENTLY, BUT ON TODAY'S 6 HOUR DRIVE IT DID NOT TURN OFF ONCE EVEN THOUGH THERE WAS SOMEONE OCCUPYING THE SEAT. *TR
Air bags, Structure, Dec 23, 2013, crash
TRAVELING NORTHBOUND ON HWY 5 . A TRUCK VEERED INTO THE LANE AND HIT THE CAR HEAD ON. SEVERE DAMAGE YET THE AIR BAGS DID NOT DEPLOY. THANKFULLY MY DAUGHTER HAD ON HER SEAT BEAT. I JUST BROUGHT THIS CAR ON NOV 23, 2013. *TR
Fuel system, Gasoline, Air bags, Service brakes, Dec 9, 2013
I PURCHASED THE VEHICLE IN APRIL. TWO MONTHS LATER I REALIZED THAT WHEN IN DRIVE WHEN I SET MY FOOT ON THE BRAKE I WOULD HEAR A GRINDING NOISE IN THE BACK OF THE CAR. WHEN I WOULD PUT IT IN REVERSE THE NOISE WOULD NOT OCCUR. IT WAS ALWAYS WHEN I WOULD HIT THE BREAKS UNTIL THE CAR CAME TO A COMPLETE STOP. IT WOULD NOT MAKE THE NOISE WHEN I HIT THE BREAKS SUDDENLY. WHEN I CALLED NISSAN AND BROUGHT IT IN FOR THEM I WAS TOLD THAT IT WAS A FLUID PROBLEM. AFTER 2 WEEKS THE NOISE BEGAN AGAIN, NOW IT HAS STOPPED AND GOES ON AND OFF. ALSO I HAVE NOTICED THAT THE INDICATOR FOR THE PASSENGER AIR BAG WILL BE OFF AT TIMES WHEN THERE IS AN ADULT SITTING IN THE SEAT. THIS ALSO HAPPENS ON AND OFF. I HAVE HAD IT THOUGH, WHERE THE INDICATOR HAS COME ON SAYING THE AIR BAG IS OFF FOR 3 DAYS IN A ROW, HAVING SOMEONE SITTING IN IT. THE THIRD PROBLEM IS THAT THE WINDSHIELD WIPER FLUID DOES NOT SPRAY CORRECTLY. IT POOLS AT THE BOTTOM OF THE WINDSHIELD AND SO IT DOES NOT CLEAN IT CORRECTLY. FINALLY THE LAST PROBLEM IS THAT I HAVE NOTICED WHEN I FILL UP THE GAS TANK THE AMOUNT OF MILES I GET ARE DIFFERENT EVERY TIME. I HAVE A PARTICULAR ROUTINE EVERYDAY AND EVERY WEEKEND. AT TIMES IT SEEMS I HAVE MORE GAS THAN WHEN I HAVE FILLED IT UP BEFORE. WHEN I HAVE USED THE ECO BUTTON AT TIMES, IT SEEMS THAT ONCE IN A WHILE IT WILL WORK THE WAY IT IS SUPPOSED TOO. MOST OF THE TIME IT SEEMS THAT THE CAR JUST GUZZLES GAS MORE THAN USUAL. *TR
Air bags, Dec 6, 2013
PASSENGER AIR BAG LIGHTS UP STATING AIR BAGS ARE OFF EVEN THOUGH THERE IS AN ADULT SITTING IN PASSENGER SEAT. TOOK IN TODAY TO NISSAN DEALER THEY SAID IT WAS SOMETHING NORMAL. I INSISTED FOR THEM TO NOTE IT IN THEIR SYSTEM THAT I TOOK IT IN FOR THAT REASON. THEY DECIDED TO KEEP MY CAR TO RUN TESTS. *TR
Air bags, Structure, Service brakes, Engine, Sep 9, 2013
1ST INCIDENT WITH OUR NEW 2013 NISSAN SENTRA OCCURRED @ 247 MI., IN OUR POSSESSION LESS THAN 1 WEEK, GOING 50MPH (2 CHILDREN IN CAR WITH ME), CAR JUST SHUT OFF. DEALER RESET COMPUTER SYSTEM. IT HAS BEEN DOWN HILL SINCE, I TOOK IT IN TODAY FOR THE 5TH TIME SINCE IT WAS PURCHASED 3.5 MONTHS AGO (IT NOW HAS 3700MI). REPEATED ISSUES WITH RPM'S RUNNING HIGH ANYWHERE BETWEEN 2,000 & 4,000 OR AT AN ALL MOST STOP WILL FLUTTER DOWN TO 0 LIKE IT'S GOING TO STALL. CRACKLING/RATTLING NOISES FROM THE DRIVERSIDE DASHBOARD. NOW ALSO COMING FROM THE A-PILLAR (?). ISSUES WITH SPEAKERS (STATIC/CRACKLING NOISES) HAD THE SAME BREAK AND AIRBAG LIGHT ISSUES. THERE IS NOW GROWLING NOISES COMING FROM FRONT, CAR SEEMS TO "BUCK" AROUND 2-4K RPM'S. OH YEAH MY DRIVER DOOR HANDLE IS NOW FALLING APART. DID I COVER ALL THE PROBLEMS I HAVE HAD WITH A $20+ BRAND NEW CAR???? I THINK SO, BUT THEN AGAIN WE HAVEN'T OWNED IT ALL THAT LONG! I DID OPEN A CLAIM WITH NISSAN CONSUMER AFFAIRS WHEN IT WAS IN ON IT'S 3RD VISIT, I WAS DENIED A REPURCHASE, BUT REST ASSURED A NISSAN CERTIFIED REPAIR SHOP WILL FIX ANY PROBLEMS. WAITING ON DEALERSHIP TO DECIDE IF THEY CAN DO ANYTHING?! NEXT STEP ATTORNEY!!!!! *TR
Air bags, Seat belts, Aug 29, 2013
PURCHASED 2013 NISSAN SENTRA IN LATE FEB 2013. WITHIN A FEW WEEKS THE PASSENGER AIR BAG LIGHT CAME ON WHILE I HAD MY WIFE OR MY SON THE CAR. BOTH ARE AROUND 140 POUNDS. I HAVE EVERYTHING RESET/REPROGRAMMED AT THE DEALERSHIP. WORKED FINE FOR A FEW MORE WEEKS, THEN SAME PROBLEM. HAD THE RECALL WORK DONE. WORK FINE FOR ANOTHER FEW WEEKS, THEN SAME PROBLEM. I HAVE HAD THIS BRAND NEW CAR BACK 6 TIMES TO THE DEALERSHIP. THEY HAVE DONE EVERYHTING THEY KNOW TO DO. I HAVE PROVIDED VIDEOS TO THEM EACH TIME IT HAPPENS. MOST RECENT TIME (#7) HAPPENED A WEEK OR SO AGO (NO IN AUG 2013). WAS ON ABOUT A 15 MINUTE TRIP WITH MY SON IN THE CAR AND THE LIGHT WAS ON THE ENTIRE TIME. DEALERSHIP ASKED ME TO BRING THE CAR IN TO CHECK THE CODES. NOW, MIRACULOUSLY, THERE ARE NO CODES, SO NISSAN IS TELLING THEM THAT NOTHING IS WRONG WITH MY CAR. MEANWHILE, I CONTINUE TO TAKE VIDEOS OF THE INCIDENTS AS THEY HAPPEN. BUT, NO ONE CAN HELP. NOW IN THE PROCESS OF DEMANDING A NEW CAR FROM THE DEALERSHIP WITH NO MONEY OUT OF MY POCKET SINCE THIS HAPPENED VERY SOON AFTER BUYING. I DOUBT I'LL GET SATISFACTION. FIRST PEOPLE TO BE SUED IF I'M EVER IN AN ACCIDENT AND THAT AIR BAG DOESN'T OPEN WILL BE THE DEALERSHIP AND NISSAN. DO THE RIGHT THING AND STAND BEHIND YOUR PRODUCTS AND TRUST LOYAL CUSTOMERS WHO HAVE ALL THE PROOF NEEDED!
Air bags, Aug 20, 2013
TWO DAYS AFTER I BOUGHT THIS 2013 NISSAN SENTRA. WHEN SISTER (120 BL) SIT IN THE PASSENGER SEAT AND THE PASSENGER SIDE AIRBAG LIGHT WAS ON, AFTER COUPLE MINUTES THE LIGHT WENT OFF. LATER ON, THE LIGHT ON AGAIN. I CHECK THE USER'S MANU, IT SAID IF THE AIRBAG LIGHT ON WHICH MEANS THE AIRBAG IS NOT IN WORKING CONDITION, IF I HAVE A CRASH, THE PASSENGER WILL NOT GOT ANY AIRBAG PROTECTION. I WENT BACK TO THE DEALER'S SERVICE DEPARTMENT AND THE MECHANIC SAID IT WAS COMMON, JUST BECAUSE THE AIRBAG SENSOR UNDER THE "NEW DESIGNED" SEAT WAS NOT SO SENSITIVE,AND HE SAID MY SISTER IS NOT HEAVY ENOUGH(120 BL) TO MAKE THE AIRBAG WORK. THE REASON THAT THE AIRBAG LIGHT ON AND OFF WAS BECAUSE MY SISTER DID NOT SIT PROPERLY. BUT WHEN I ASK WHY THIS SITUATION NEVER HAPPEN IN MY OTHER CARS. HE COULD NOT SAY ANYTHING. HE TOLD ME THE CAR WAS DESIGNED LIKE THIS. HE DID NOT DO ANYTHING AND HE JUST SENT ME HOME THAT DAY. I GOT A CALL FROM THEIR CUSTOMER SERVICE TODAY. THEY SAID THEY KNEW THERE WAS A RECALL ABOUT THE PASSENGER AIRBAG ISSUE, BUT MY CAR WAS NOT IN THAT CATEGORY, EVEN MY CAR HAVE THE SAME PROBLEM AS THE RECALL ISSUED. WHAT A JOKE!!! IT SEEMS THEY WILL NOT DO NOTHING UNTIL SOMEONE GOT INJURED. IT IS A SAFETY ISSUE, IF I CAN NOT GET A GOOD SOLUTION, THIS CAR WILL BE MY FIRST AND LAST NISSAN EVER. I FEEL SO DISAPPOINT!!! I HOPE NISSAN WILL NOT BE A SECOND ''TOYOTA". *TR
Air bags, Service brakes, Jul 10, 2013
FUNNY, I HAVE HAD MY 2013 SENTRA TO FALHABER NISSAN 6 TIMES FOR THIS SAME BRAKE ISSUE, AIR BAG (THERE WAS A RECALL ON IT), AND THE A-PILLAR ON THE DRIVER SIDE KEEPS COMING LOOSE. TO DATE I STILL HAVE THE GRINDING NOISE AND BRAKE ISSUE ALONG WITH THE A-PILLAR COMING LOOSE WHICH THE AIR BAG IS LOCATED BEHIND. I HAVE BEEN TOLD IT WAS IN MY TRUNK, MY LICENSE PLATE VIBRATING AND EVEN STATED TO ME THEY DON'T KNOW WHAT THE PROBLEM IS. I BOUGHT A BRAND NEW CAR, WHY LIE TO ME? FIX THE PROBLEM OR RETURN MY MONEY IS HOW I FEEL. MY SAFETY AND OTHERS WITH ME IS TOO IMPORTANT. I HAVE ALSO EXPERIENCED THE DECREASE IN ACCELERATION THANKFULLY, NOT WHILE IN TRAFFIC. I THOUGHT THAT WAS THE CVT TRANSMISSION. BEN FROM FALHABER STATED TO ME A COUPLE TIMES ALONG WITH OTHERS FROM NISSAN CONSUMER AFFAIRS THAT NO ONE ELSE HAS REPORTED THIS. AGAIN, ANOTHER LIE AFTER READING ALL THESE POSTS. I HAVE FILED FOR THE LEMON LAW REFUND. *TR
Air bags, Apr 21, 2013
AIR BAGS ON PASSENGER SIDE DO NOT WORK ALL THE TIME IF SOMEONE IS SITTING IN THE SEAT. LIGHT STAYS ON EVEN AN ADULT IS SITTING IN THE SEAT. *TR
Air bags, Service brakes, Mar 18, 2013
THE PASSENGERS SEAT AIR BAG SENSOR DOES NOT RECOGNIZE WHEN THERE IS SOMEONE SITTING AND WILL NOT ACTIVATE. I TOOK THE CAR TO SERVICE AND THE GUY TOLD ME THAT MAYBE IT WAS BECAUSE I WAS TOO SKINNY AND MAYBE THE SENSOR DID NOT RECOGNIZE THAT THERE WAS SOMEONE IS ACTUALLY SITTING IN THE PASSENGERS SEAT. IT IS VERY DANGEROUS BECAUSE IN A CAR ACCIDENT IT WILL PROBABLY NOT WORK. THE CAR ALSO HAVE AN ANNOYING NOISE EACH TIME I HIT THE BREAKS IN THE BACK RIGHT SIDE OF THE CAR. IT HAVE BEEN 3 MONTHS AND 3 SERVICE VISITS AND SEVERAL CALLS TO SERVICE, DISTRIBUTORS, ETC. AND I HAVE NOT RECEIVED AN ANSWER ON HOW OR WHEN THEY WILL FIX THE PROBLEM. THEY TOLD ME TO KEEP USING THE CAR BECAUSE IT WAS NOT A SAFETY ISSUE, BUT THE BRAKES HAVE GONE BLANK TWICE MAKING ME VERY NERVOUS OF USING THE CAR. STILL NO ANSWER FROM NISSAN. *TR
Air bags, Feb 28, 2013
PASSENGER AIRBAG OFF LIGHT STAYING ON REGARDLESS OF WHETHER OR NOT THERE IS A PERSON OVER 100LBS IN THE PASSENGER SEAT. AIR BAG INDICATOR LIGHT STAYING ON THE DASHBOARD, WHILE IT IS SUPPOSED TO TURN OFF AFTER 7 SECONDS. I TOOK THE CAR INTO THE DEALERSHIP ON TUESDAY 2/26/13.. THEY SAID IT IS A FAULTY CENSOR AND THAT THE PASSENGER SEAT CUSHION NEEDS TO BE REPLACED, HOWEVER THE PARTS ARE ON BACKORDER WITH NO DEFINITE TIME LINE. *TR