2021 Ram 1500
Problems, recalls and owner-reported issues
Engine is the leading concern among 679 owner complaints filed for this model year. This is the 9th highest complaint count among 17 1500 model years with reports.
Of the 2021 reports, 27 involved a crash and 4 involved a fire. 23 people were injured.
What owners report most often
Recalls and investigations
Seat belts, rear/other, anchorageJul 30, 2026
Chrysler (FCA US, LLC) is recalling certain 2019-2026 Ram 1500 vehicles. The second-row center and left-side seat belt buckle anchors may have been improperly installed. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages."
An improperly installed seat belt buckle anchor may fail to properly restrain occupants, increasing the risk of injury during a crash.
Dealers will inspect and attach the seat belt buckle anchor to the body structure as necessary, free of charge. Owner notification letters are expected to be mailed August 18, 2026. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 67D. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov on August 6, 2026.
Campaign 26V495000 on NHTSA.gov
Air bags, frontalNov 6, 2025
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Ram 1500, Ram 2500, Ram 3500, Ram 4500, and Ram 5500 vehicles. The steering column control module may cause the driver's side air bag not to deploy as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
A driver's side air bag that does not deploy as intended increases the risk of injury in a crash.
Dealers will replace the steering column control module, free of charge. Owner notification letters were mailed beginning December 11, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 14C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning November 13, 2025.
Campaign 25V765000 on NHTSA.gov
Air bagsMay 8, 2025
Chrysler (FCA US, LLC) is recalling certain 2019-2024 Ram 1500 vehicles. The driver's side air bag may not be connected properly, which can cause the air bag not to deploy as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
A driver's side air bag that does not deploy as intended increases the risk of injury in a crash.
Dealers secured the connectors for the air bag, free of charge. All vehicles have been remedied. Owner notification letters were mailed May 27, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 08C.
Campaign 25V298000 on NHTSA.gov
Visibility, rearview mirrors/devicesOct 10, 2024
Chrysler (FCA US, LLC) is recalling certain 2020-2023 Ram 1500 Classic vehicles equipped with heated trailer tow rearview mirrors. The mirror glass may detach from the driver's side heated trailer tow rearview mirror. As such these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Detached mirror glass can reduce driver visibility, increasing the risk of a crash.
Dealers will replace the mirror glass, free of charge. Owner notification letters were mailed December 5, 2024. Owners may contact FCA Customer Service at 1-800-853-1403. FCA's number for this recall is 86B.
Campaign 24V754000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleSep 5, 2024
Chrysler (FCA US, LLC) is recalling certain 2019, 2021-2024 Ram 1500 vehicles. Due to a software malfunction, the anti-lock brake system (ABS) control module may disable the electronic stability control system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Driving with a disabled electronic stability control system can increase the risk of a crash.
Dealers will update the ABS control module software, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed October 10, 2024. Owner notification letters were mailed beginning September 26, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 85B.
Campaign 24V653000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 13, 2023
Chrysler (FCA US, LLC) is recalling certain 2021 Ram 1500 vehicles equipped with 5.7L eTorque engines. The powertrain control module software may cause an incorrect fuel mixture condition in the engine, and result in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the Powertrain Control Module calibration software, free of charge. Owner notification letters were mailed April 27, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 37A.
Campaign 23V265000 on NHTSA.gov
Back over prevention, display functionFeb 9, 2023
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Ram 1500 and 2023 Ram 2500 vehicles. The trailer reverse steering control module (TRSCM) may prevent the rearview image from displaying when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A rearview image that does not display while in reverse decreases the driver's visibility of the rear view, increasing the risk of injury or crash.
Dealers will update the TRSCM software, free of charge. Owner notification letters were mailed March 1, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 14A. This recall supersedes and expands previous recall numbers 21V-438 and 21V-918. FCA US Recall ID 63A is a vehicle population expansion of FCA US Recall ID 14A (NHTSA Recall ID 23V-059).
Campaign 23V059000 on NHTSA.gov
Structure, body, tailgate, hinge and attachmentsDec 8, 2022
Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 1500, 2500, and 3500 pickup trucks. The tailgate may not latch properly due to misaligned tailgate strikers, which could result in the tailgate opening while driving.
An unintended tailgate opening while driving may result in a loss of unsecured cargo, possibly creating a road hazard and increasing the risk of a crash.
Dealers will inspect the tailgate striker alignment to the box latch and adjust, if necessary, free of charge. Owner notification letters were mailed December 22, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is ZB8.
Campaign 22V904000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpOct 13, 2022
Chrysler (FCA US, LLC) is recalling certain 2020-2022 Jeep Wrangler, Ram 1500, and 2021-2022 Jeep Gladiator vehicles equipped with 3.0L diesel engines. The high pressure fuel pump (HPFP) may fail, causing an engine stall.
An engine stall can increase the risk of a crash.
Dealers will replace the HPFP and inspect and replace additional fuel system components, as necessary, free of charge. Owner notification letters were mailed October 17, 2023. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is Z96.
Campaign 22V767000 on NHTSA.gov
Back over prevention, display functionAug 25, 2022
Chrysler (FCA US, LLC) is recalling certain 2020-2021 Jeep Wrangler, RAM 1500 and 2021 Jeep Gladiator vehicles. A radio software error may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
Dealers will update the radio software, free of charge. Owner notification letters were mailed October 6, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA, LLC's number for this recall is Z86.
Campaign 22V638000 on NHTSA.gov
Air bags, side/window, curtainNov 24, 2021
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Ram 2500, Ram 3500, and 2021 Ram 1500 Classic pickup trucks. The side air bag inflatable curtain (SABIC) assemblies may have been manufactured with the incorrect amount of compressed gas, which can result in an improper air bag deployment.
An air bag that deploys improperly can increase the risk of injury in a crash.
Dealers will replace the SABIC assemblies, free of charge. Owner notification letters were mailed January 17, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y99.
Campaign 21V925000 on NHTSA.gov
Back over prevention, display functionNov 23, 2021
Chrysler (FCA US, LLC) is recalling certain 2021 Ram 1500 pickup trucks. The Trailer Reverse Steering Control Module (TRSCM) may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
Dealers will update the TRSCM software. Interim owner notification letters were mailed on January 19, 2022. Owner notification letters were mailed on February 22, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y80. This recall was superseded by 23V-059.
Campaign 21V918000 on NHTSA.gov
Tires, temporary/emergency spare tireSep 9, 2021
Chrysler (FCA US, LLC) is recalling certain 2021 Ram 1500 vehicles. The incorrect-size spare tire may have been installed, which does not match the tire size and inflation pressure information on the tire placard. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 110, "Tire Selection And Rims."
A driver that relies on the incorrect spare tire inflation pressure on the tire placard label may inflate the spare tire incorrectly, increasing the risk of a crash.
Dealers will replace the spare tire assembly, free of charge. The owner notification letter was mailed on September 9, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y62.
Campaign 21V698000 on NHTSA.gov
Back over prevention, display functionJun 10, 2021
Chrysler (FCA US, LLC) is recalling certain 2021 Ram 1500 vehicles equipped with a trailer reverse steering module (TRSCM). The rearview camera image may not display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash or injury.
Dealers will update the TRSCM software, free of charge. Owner notification letters were mailed June 24, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA, US, LLC's number for this recall is Y30. This recall was superseded by recall number 21V-918.
Campaign 21V438000 on NHTSA.gov
Service brakes, hydraulic, foundation components, master cylinderDo not drive until repairedFeb 1, 2021
Chrysler (FCA US, LLC) is recalling certain 2020-2021 Ram 1500 Classic SLT trucks. Certain vehicles were built without the retaining clip that secures the master cylinder push rod to the brake pedal, which can cause the brake pedal to separate from the brake system.
A separated brake pedal can result in the driver being unable to apply the service brakes, increasing the risk of a crash.
Owners are advised to not drive their vehicles until they receive instructions on the inspection and repair, as necessary. FCA US will notify owners, and dealers will inspect and install the push rod clip, free of charge. The recall began February 9, 2021. Owners may contact FCA US customer service at 1-800-853-1403. FCA US number for this recall is Y04.
Campaign 21V037000 on NHTSA.gov
Representative owner complaints: service brakes
73 reports, newest first. Show all
Service brakes, Aug 2, 2026
I received recall notification number 24V653000, Stellantis recall 75B. This recall is detailed as a software malfunction in the ABS control module to disable the electronic stability control system. This will cause the vehicle to fail. It was serviced at Don Davis Ram dealership in Arlington, Texas on November 11, 2025 and was advised they were going to do a software update. On July 27th , I contacted (formerly Don Davis) now Clay Cooley Ram dealership and spoke to a service representative, Jose Hernandez. I explained that the brakes feel very spongy and takes more time to slow the vehicle down (constantly have to brake several times when approaching other vehicles or at red lights). It is very noticeable and is dangerous for me and others on the roadway. He explained that I am now responsible for the diagnosis evaluation of $99.95 plus the fee to update the EBS software. Jose explained that everytime the brake system needs to be updated, then I am financially responsible for these fees because the 36,000 miles warranty has expired. I explained to him that I am guaranteed a "Lemon Law" protection in my purchase. In addition, this vehicle only has approximately 28,000 miles
Service brakes, Hydraulic, Jul 9, 2026
The contact owns a 2021 Ram 1500. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. Approximately six months later, while driving at an undisclosed speed, the check engine, ABS, stability control, and brake warning lights illuminated, and the "Auto Park Disabled," "Service Antilock Brake System," and "Service ABS System" warning messages were displayed on the instrument panel. The vehicle was taken to an independent mechanic shop, where it was diagnosed that the speed sensor and the wheel bearing needed to be replaced. Diagnostic trouble codes U0415, C0572, C053D, and C10F5 were retrieved. The speed sensor and the wheel bearing were replaced, but the failure persisted. The vehicle was then taken to a dealer, where it was diagnosed that the ABS module needed to be replaced; however, the vehicle was not repaired due to backordered parts. The manufacturer was notified of the failure. The failure mileage was unknown.
Power train, Electrical system, Service brakes, Apr 26, 2026
I was only allowed 3 components to choose from, but I want to make certain that Im including the these additional components that has been failing:Forward Collision Warning, Engine,Fuel/Propulsion System,Engine,Lane assistance/ Departure, and Lighting. There could be more to include but heres the dangerous issue I encounter everyday I utilize my vehicle,that has yet to be fixed nor addressed appropriately when I articulate EXACTLY what I feel,& see occur.My safety & everyone esle has been put at risk everyday which caused my 1st accident which I predicted was potentially likely since May 1,2025. It occurs exactly the same everytime just like the 1st terrifying experience: Id be stopped at a red light,intersection waiting for green light. With foot on brake between 5 to 10 seconds later I can feel the brake disenaging with my foot fully and physically on the brake simultaneously my vehicle screens will light up indicators erractically,(ghost touch,touch screen digitizer failure), while LUNGING FORWARD 5-7 ft on it OWNS,simultaneously screen blackout,& vehicle screen system reset followed by vehicle putting itself in emergency brake.This puts everyone around at RISKS AS MY VEHICLE OPERATES ON ITS OWN, which caused an accident at a red light where my truck plowed into the vehicle in front of me.Ive waited for an independent service contractor to evalute on 4 different occasions which they failed to appear or make contact on THEIR desired scheduled dates.The dealership has failed to reproduce due to unsatisfactory failed service repair attempts, discrepancies in verbal & documention.Absolute lack of concern for my safety or interest in issue, as at least 2 comeback services were met with breach of contract by dealer.The DEALERSHIP has been the only ones servicing my vehicle & according to their top tier diagnosis components successfully checked out in contrast to my many reoccurring service request for same issue.Prior to failure no warning lamps or messages appeared.
Steering, Other or unspecified, Service brakes, Apr 13, 2026, crash
While driving, a deer entered the roadway. I applied the brakes to avoid hitting the deer and lost traction due to icy road conditions. The vehicle spun out and struck a utility pole. I later became aware of an open recall involving the ABS and/or electronic stability control (ESC) system for this vehicle. There were no warning lights, messages, or alerts before or after the incident. The vehicle did not maintain stability as expected during braking on ice. I am unsure whether the ABS/ESC system functioned properly at the time of the incident. The crash resulted in vehicle damage and property damage. To my knowledge, the vehicle has not yet been inspected by the manufacturer. The vehicle is available for inspection upon request. After crash, airbags did not deploy no fluids leaked no warning lights ever came on dash before or after crash
Vehicle speed control, Service brakes, Forward collision avoidance, Mar 2, 2026
Stellantis is recalling over 1.2 million 2019-2024 Ram 1500 pickups, including the 2021 model year, due to a software flaw in the ABS module that can disable the Electronic Stability Control (ESC) system My ram vin is not listed, but i am receiving this error.
Service brakes, Hydraulic, Electronic stability control (ESC), Dec 5, 2025
The contact owns a 2021 Ram 1500. The contact received notification of NHTSA Campaign Number: 24V653000 (Service Brakes, Hydraulic, Electronic Stability Control (ESC); however, the part to do the recall repair was not yet available. The contact stated that while reversing downhill and depressing the brake pedal, the brake pedal travelled down to the floorboard and became stiff, and the vehicle made an abnormally loud sound and failed to respond as needed. The contact stated that upon depressing the brake pedal several times, the brake pedal responded as intended, and the vehicle slowly decelerated; however, the braking distance was extended. A brake message was displayed. The vehicle was taken to the dealer, where the contact was informed that the part to do the recall repair was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000.
Service brakes, Hydraulic, Electrical system, Electronic stability control (ESC), Nov 25, 2025
The contact owns a 2021 Ram 1500. The contact received notification of NHTSA Campaign Number: 24V653000 (Service Brakes, Hydraulic, Electronic Stability Control (ESC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at an undisclosed speed, the message "Battery Low Voltage" was displayed and the vehicle experienced loss of power steering functionality and decelerated. The vehicle was taken to the local dealer, where it was diagnosed and determined that the failure was related to the recall. Additionally, the contact was informed that the E-Torque generator also needed to be replaced but the part was on backorder. The vehicle was not repaired. The manufacturer was notified of the failures. The failure mileage was 110,000.
Service brakes, Oct 4, 2025
I am receiving a check electronic brake system alert. I can no longer use cruise control, traction control or four wheel drive.
Service brakes, Sep 23, 2025
ABS warning lights and electronic brake lights continually come on and having to be repaired
Service brakes, Hydraulic, Electronic stability control (ESC), Sep 19, 2025
The contact owns a 2021 Ram 1500. The contact stated that upon starting the vehicle, the ABS and ECS warning lights illuminated. The vehicle was taken to the dealer. The contact was informed that the VIN was not included in a recall related to the ABS. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 62,000.
Service brakes, Engine, Jul 30, 2025
When making a turn from a stop, the truck will kill the engine then engage the parking brake. I thought this may have been tied to Ram Safety Recall 37A, which I had fixed at the dealership, but the truck continues to have this issue even after the recall was fixed. This is not my video, but it shows what happens [XXX] Also, complaints about this issue can be found in this thread from a Ram forum [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Service brakes, Hydraulic, Electronic stability control (ESC), Jun 9, 2025
The contact owns a 2021 Ram 1500. The contact stated that while driving on the highway at 70 MPH, the electronic stability control system warning light illuminated. Upon depressing the brake pedal, the contact noticed a mushy sensation and a significant reduction in braking power. The contact proceeded to use the brakes on the trailer to be able to slow the vehicle. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the ABS had failed, and a software update was needed. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 24V653000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL); as a possible cause for the failure; however, the VIN was not included. The manufacturer was notified of the failure. The approximate failure mileage was 71,000.
Power train, Electrical system, Service brakes, Jun 5, 2025
On May 16 2025 I started my truck and all the lights started flashing on my cluster( I took pictures) I drove down the street in my vehicle and it put itself into park. I drove back to my shop and called the dealership to make an appointment along with enterprise Rent-A-Car. I had the rental vehicle from May 16 through May 22. After the ABS module recall was performed on May 21, 2025, my 2021 Ram Rebel began experiencing electrical and mechanical failures affecting multiple vehicle systems. While driving at approximately 7 mph, the vehicle unexpectedly shifted itself into Park. Just like the separate occasion, the parking brake engaged while the vehicle was in motion. These events pose a major safety hazard. Since the recall, the following issues have occurred: •SERVICE BRAKES: Parking brake engaging while driving; ABS-related instability. •POWER TRAIN: Vehicle attempting to shift into Park and 4WD High without input. •ELECTRICAL SYSTEM: Dash lights flicker; HVAC system changes temperature settings on its own (e.g., jumping to 72°F); ongoing parasitic battery draw. •ELECTRONIC STABILITY CONTROL: Loss of system coordination and erratic vehicle behavior. •FUEL/PROPULSION SYSTEM: Sudden drop in fuel range readings (e.g., from 180 miles to 23 miles instantly). •VEHICLE SPEED CONTROL: Unexpected shifting and control changes during low-speed driving. •UNKNOWN OR OTHER: General system instability, rough driving behavior, and degraded performance. I was by the dealership when it went into park so I pulled in. The dealership has acknowledged the update was performed but refuses to inspect the truck until July 8, despite the escalating safety concerns. I believe the ABS module or its software update is causing communication failures across the vehicle’s CAN network, affecting critical systems. This vehicle is not safe to drive in its current condition. I was told because I did not purchase the vehicle at Wilder that I was not eligible for a loaner vehicle.
Service brakes, Hydraulic, May 30, 2025
The contact owns a 2021 Ram 1500. The contact stated that message that the brakes needed to be serviced was displayed. The vehicle was taken to the dealer, where several unknown repairs were performed; however, the failure recurred. The contact received notification of NHTSA Campaign Number: 24V653000 (Service Brakes, Hydraulic, Electronic Stability Control (ESC), and the vehicle was taken to the dealer, where the recall repair was performed; however, the failure persisted. The dealer was notified of the failure and informed the contact that additional assistance could not be provided because the vehicle had not been purchased at the dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 36,000.
Electrical system, Service brakes, Engine, May 24, 2025
The first time, the vehicle was, in effect, "dead," as nothing worked. After 24 hours it started without any codes being present. The second time, the vehicle stopped, shut down and engaged the e-brake. Nothing was thereafter operational. Four days later, it started without any mechanical intervention The only thing I did was remove the battery connections and then reinstall them. Three to four hours later it started.
Suspension, Service brakes, Hydraulic, Apr 8, 2025
The contact owns a 2021 Ram 1500. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the wheel bearings had failed and needed to be replaced. The vehicle was repaired but the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,126.
Service brakes, Forward collision avoidance, Jan 23, 2025
On [XXX] at approximately [XXX] in 35 degree weather I finished refueling My 2021 Dodge Ram limited Hemi Etorque at conserve fuel in buellton Ca . Another car was at the pump in front of me so I put the truck into reverse to back up from pump and exit . When truck started in reverse it felt like the Emergency brake automatically engaged itself as it made a loud brake rubbing sound in and completely stopped very quickly . This seemed very harsh on the vehicle . I had a current safely recall fixed for software update on 1/20/25 at crown Dodge Chrysler Jeep and Ram in Ventura Ca. I was recently rear ended and have whiplash and this agitated my neck more as it was so sudden with no warning noises or alerts on dash . When I drove to nearest ram dealer in Santa Maria I was told they where to busy with no mechanics to look at truck and to take it back to Ventura service who did safety recall and never provided me what work was actually done to truck . This is a huge inconvenience as i to drive 45 mins south or one hour north to get to dodge dealers .just purchased this used truck last Saturday not knowing about this issue and software effecting vehicle . I will try and contact gas station to see if this was captured on outdoor surveillance cameras . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Other or unspecified, Service brakes, Forward collision avoidance, Jan 20, 2025
I just purchased a new truck on Friday and was told on car fax it had a open recall .On 1/20/25 around 0835 I arrived at service entrance and was not greeted or checked in after being told I would be charged a diagnosis fee for a very important safety recall related to ABS . I would like this incident investigated as it jeopardizes my and my family safety . Also told him the truck was under warranty and the wireless charging for phones was not working and got bring it back to where you bought it . I requested his supervisor and he walked away and acted like he was on the phone . This is my only local dodge dealer and now forced to goad hour south to get this fixed . I took a card because service manager never came out to address me as customer this dealership needs looked into .I think I was also discriminated at for being Caucasian as both service techs are Hispanic info email of service manager from card is Location of Dodge dealer . The person that wanted to charge me avoided me asking his name but had long curly hair and younger thug attitude guy . Also was told to leave after like anyone would be upset of a safety recall that are free and being told I would be charged. I’m requesting an investigation into this matter and or pursuing legal action . I know it’s a federal holiday and I have a 3 day weekend but hope this matter can be addressed soon as this is not right . Thank you . New Century Motors of Santa Barbara 300 Hitchcock Way Santa Barbara Ca 93105 aaguilera@newcenturymotors.com
Service brakes, Forward collision avoidance, Jan 4, 2025
Steele North Star texted me about a Recall for ABS module on my RAM truck. “Steele North Start CJDR - Service Hi [XXX] , this is Steele North Star Dodge. We are contacting you to let you know that there is a recall on your 2021 Ram 1500. This recall is for ABS Module Configuration. We would love to take care of this recall for you free of charge! We would also like to offer you a rental covered by Chrysler while we have your vehicle in service for the recall. Please contact us back at 210-341-2251 or you can reply to this text message and we can get you scheduled. Thank you and have a wonderful day!” I called for appointment they said they would call me back on Thursday but didn’t. Then when I called them the next day today Friday they said they wanted to charge a $10 admin fee but I said their text said repair would be FREE so when I questioned & said I didn’t feel a charge is fair then they refused to schedule repair & told me to take my truck to another dealership. Steele is my closest dealer. They lied about a free recall repair expecting people to pay a $10 admin fee. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Service brakes, Hydraulic, Electronic stability control (ESC), Dec 27, 2024
The contact owns a 2021 Ram 1500. The contact received notification of NHTSA Campaign Number: 24V653000 (Service Brakes, Hydraulic, Electronic Stability Control - ESC) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Other or unspecified, Service brakes, Forward collision avoidance, Dec 12, 2024
Just driving normal condition and speed all of a sudden my car jam or brake on it’s own, causing a quick sudden jerk and almost getting hit from the back. All of my front sensors and back sensors was shut off at this time.
Steering, Power train, Service brakes, Nov 29, 2024, crash
The contact owns a 2021 RAM 1500. The contact stated while driving at an undisclosed speed, the traction contract warning light illuminated. The contact stated that the steering and the service brakes did not function as intended. The contact stated that the brake pedal was depressed, however, the vehicle failed to stop as intended. In addition, the steering was inoperable and very hard to steer. The contact stated that snow was on the ground and due to the failure, the contact's vehicle crashed into a concrete curve. The contact stated that when the vehicle crashed into the concrete curve, the service brakes and the steering were independently reset. The vehicle was damaged on the front driver's side rim, however, the vehicle was undrivable. The vehicle was being towed to the local tow yard. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. No injuries were sustained. A Police report was filed. The contact received notification of NHTSA Campaign Number: 24V653000 (Service Brakes, Hydraulic, Electronic Stability Control) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 75,327. VIN tool confirms parts not available.
Service brakes, Hydraulic, Electronic stability control (ESC), Nov 26, 2024
The contact owns a 2021 Ram 1500. The contact received notification of NHTSA Campaign Number: 24V653000 (Service Brakes, Hydraulic, Electronic Stability Control (ESC); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Service brakes, Hydraulic, Electronic stability control (ESC), Nov 25, 2024
The contact owns a 2021 Ram 1500. The contact stated that while driving 40 MPH, the contact stated that while depressing the brake pedal, the brake pedal felt spongey as if the brake fluid level was low. The contact continued to drive the vehicle normally. The contact stated that while attempting to trade the vehicle, the contact was informed that the VIN was included in NHTSA Campaign Number: 24V653000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The approximate failure mileage was 35,000. VIN tool confirms parts not available.
Service brakes, Hydraulic, Electronic stability control (ESC), Nov 20, 2024
The contact owns a 2021 Ram 1500. The contact received notification of NHTSA Campaign Number: 24V653000 (Service Brakes, Hydraulic, Electronic Stability Control - (ESC); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.