2019 Subaru Crosstrek
Problems, recalls and owner-reported issues
Visibility/wiper is the leading concern among 284 owner complaints filed for this model year. This is the highest complaint count among 14 Crosstrek model years with reports.
Of the 2019 reports, 6 involved a crash and 3 involved a fire. 5 people were injured.
What owners report most often
Recalls and investigations
Electrical system, softwareApr 15, 2021
Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 Subaru Impreza and 2018-2019 Crosstrek vehicles. The Engine Control Module (ECM) may continue to power the ignition coil after the engine is shut off, causing a short circuit.
A short circuit in the ignition coils may cause a stall, increasing the risk of a crash.
Subaru will notify owners, and dealers will update the ECM software, replace the ignition coils and, if necessary, the front exhaust pipe, free of charge. Owner notification letters were mailed beginning June 1, 2021. Owners can contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRE-21. Note: This recall includes all vehicles previously repaired under Recall 19V743.
Campaign 21V264000 on NHTSA.gov
Suspension, rearApr 15, 2021
Subaru of America, Inc. (Subaru) is recalling certain 2018-2019 Subaru Crosstrek, 2019 Crosstrek Hybrid, and 2019 Forester vehicles. The rear stabilizer bracket bolts may loosen and detach.
Missing bolts may allow the rear stabilizer bracket to shift, increasing the risk of a crash.
Subaru will notify owners, and dealers will retorque and replace any missing bolts, free of charge. Owner notification letters were mailed May 17, 2021. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRD-21.
Campaign 21V263000 on NHTSA.gov
Seat belts, rear/otherMar 31, 2020
Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek vehicles with rear seat belt assemblies with a dual-mode locking mechanism. The seat belt webbing sensor locking mechanism may not lock as intended.
In the event of a crash involving multiple impacts, the seat belt may not properly restrain the occupant, increasing the risk of injury.
Subaru will notify owners, and dealers will replace rear seat belt assemblies, free of charge. The began April 15, 2020. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRC-20.
Campaign 20V189000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, crankcase (pcv)Dec 2, 2019
Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek, Forester, and Ascent vehicles. The aluminum Positive Crankcase Ventilation (PCV) valve can separate, allowing the separated components to enter the engine, resulting in a loss of power while driving.
An unexpected loss of power while driving can increase the risk of a crash.
Subaru will notify owners, and dealers will inspect and replace the PCV valve, free of charge. If the PCV valve has separated and the components cannot be found, the short block engine will be replaced, free of charge. The recall began January 31, 2020. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUW-08.
Campaign 19V856000 on NHTSA.gov
Electrical system, softwareOct 18, 2019
Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 Impreza and 2018-2019 Crosstrek vehicles. The Engine Control Module (ECM) may continue to power the ignition coil after the engine is shut off, which could result in a short circuit and blown fuse.
If a short circuit occurs while driving, the vehicle may stall, increasing the risk of a crash.
Subaru will notify owners, and dealers will update the ECM software and inspect and replace the ignition coil, as necessary, free of charge. In addition, on vehicles with confirmed ignition coil damage and a certain stored diagnostic trouble code (DTC), Subaru will replace the front exhaust pipe, free of charge. The recall began December 4, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUQ-02.
Campaign 19V743000 on NHTSA.gov
Visibility, glass, side/rearMay 30, 2019
Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek vehicles. The driver's side rear-door window glass may be improperly tempered. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."
Improperly tempered glass can shatter into large pieces, increasing the risk of injury.
Subaru will notify owners, and dealers will replace the driver's side rear-door window glass, free of charge. The recall began June 11, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUG-92.
Campaign 19V404000 on NHTSA.gov
Steering, electric power assist systemFeb 6, 2019
Subaru of America, Inc. (Subaru) is recalling certain 2019 Forester and Crosstrek vehicles. A connector inside the Electronic Power Steering (EPS) unit may short circuit resulting in a loss of electric power steering assistance.
Loss of power steering assist would require higher steering effort, increasing the risk of a crash.
None of the affected vehicles have been sold yet. Subaru has notified dealers and they will inspect the steering gearbox, replacing it as necessary, free of charge. The recall began February 7, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUC-88.
Campaign 19V065000 on NHTSA.gov
Representative owner complaints: visibility
123 reports, newest first. Show all
Electrical system, Visibility/wiper, Nov 20, 2020
AFTER STARTING THE CAR AND BEGINNING TO REVERSE AWAY FROM MY HOME, THE REAR VIEW CAMERA FROZE FOR 10 SECONDS, NOT SHOWING ANY CHANGE IN MOVING OR STATIONARY OBJECTS. THIS HAPPENED DUE TO THE DRIVER SCREEN INTERFACE/ENTERTAINMENT SYSTEM CRASHING AND REBOOTING. THE CRASH/REBOOT USUALLY HAPPENS IF THE CAR PAIRS BY BLUETOOTH WITH A PHONE THAT IS IN THE HOUSE, AND THEN GETS OUT OF RANGE WHEN THE CAR BACKS AWAY OR DRIVES AWAY FROM THE HOUSE. IF IT CRASHES WHILE REVERSING, THE SCREEN EITHER GOES BLANK OR FREEZES THE REAR VIEW IMAGE IN PLACE. IF THE SYSTEM CRASHES WHILE DRIVING FORWARD THEN THE REVERSE CAMERA IMAGE IS NOT AFFECTED. WHEN THE CAMERA FREEZES WHILE REVERSING, IT IS VERY DANGEROUS SINCE IT GIVES THE DRIVER THE FALSE VIEW THAT NOTHING IS BEHIND THE CAR WHEN THERE COULD BE A CHILD OR OBJECT.
Visibility/wiper, Nov 12, 2020
ONE DAY IN AUGUST, I WENT TO MY CAR PARKED IN THE GARAGE AND NOTICED A CRACK COMING UP FROM THE BOTTOM OF THE WINDSHIELD. I HAVE HAD NOTHING HIT THE WINDSHIELD IN SEVERAL MONTHS AND NEVER IN THAT AREA. ON 3 SEPARATE OCCASIONS AFTER THAT, AS I TOOK THE CAR OUT OF THE GARAGE, I NOTICED IT LENGTHENING HORIZONTAL BY ABOUT 3 INCHES EACH TIME.
Other or unspecified, Visibility/wiper, Nov 11, 2020
AFTER BEING PARKED OUTSIDE IN MY DRIVE WAY IN TAHOE CITY DURING A SNOWY NIGHT, MY WINDSHIELD CRACKED IN SEVERAL PLACES. I NOTICED THE DAMAGE IN THE MORNING AFTER REMOVING THE SNOW AND TURNING ON MY VEHICLE. I HAVE BEEN READING ONLINE THAT THIS IS A KNOWN ISSUE BUT SUBARU HAS NOT BEEN RECALLING WINDSHIELDS. I CONFIRMED WITH MY SUBARU SERVICE CENTER THAT THIS ISSUE IS NOT UNDER WARANTY.
Visibility/wiper, Nov 3, 2020
BEEN DRIVING SUBARUS FOR MANY YEARS AND HAVE ALWAYS LOVED THEM...UNTIL NOW. GOT JUST OVER 11,300 MILES ON THE CAR SINCE I HARDLY DRIVE IT ANYMORE DUE TO THE PANDEMIC. WHILE DRIVING MY FIRST TIME OUT IN WEEKS, A SMALL PEBBLE HIT WINDSHIELD ON LEFT SIDE AND THE GLASS IMMEDIATELY CRACKED ABOUT 6" IN LENGTH. BY THE TIME I GOT HOME IT HAD TRAVELED TO ABOUT 9". THIS WAS A VERY SMALL PEBBLE THAT BARELY MADE A SOUND AND THAT SHOULD HAVE BOUNCED OFF WITH NO DAMAGE OR AT THE VERY MOST, MAYBE LEFT A CHIP BUT THE CRACKED WINDSHIELD SHOULD NOT HAVE HAPPENED. THE WINDSHIELDS ARE SUPPOSEDLY COATED WITH A SPECIAL SOMETHING THAT DEFLECTS SMALL ROCKS........YEA, I DON'T THINK SO! I SEE THAT THERE IS A CLASS ACTION SUIT AGAINST SUBARU FOR THIS VERY THING. NO ONE WILL FIX IT TO STOP THE TRAVELING CRACK, THEY ALL SAY IT MUST BE REPLACED DUE TO THE SAFETY FEATURES OF THE VEHICLE/GLASS. WELL THE WINDSHIELD REPLACEMENT IS SUPER EXPENSIVE BECAUSE OF THE "EYESIGHT" FEATURE AND THE CAMERAS. THESE CARS ARE NOT CHEAP AND I WOULD EXPECT HIGHER QUALITY FROM SUBARU. VERY DISAPPOINTED IN THE BRAND NOW.
Visibility/wiper, Oct 10, 2020
WINDSHIELD CRACKS EASILY AND THE CRACKS SPREAD QUICKLY. I'VE HAD 2 CRACKS SO FAR ON A 2019 VEHICLE FROM LIGHT PEBBLE IMPACT COMING FROM THE ROAD. COST ESTIMATE TO REPLACE IS VERY HIGH AS THE VEHICLE HAS EYESIGHT. SUBARU CLAIMS IF YOU DON'T USE THE OEM WINDSHIELD EYESIGHT MAY NOT WORK. OVER $1000 TO REPLACE?? SMALL CRACK HAPPENED FIRST RIGHT AFTER VEHICLE WAS PURCHASED. HAD IT "REPAIRED" SINCE IT WAS NOT A SAFETY OR VISION ISSUE. NEW CRACK IS RIGHT IN LINE OF SIGHT ON DRIVERS SIDE.
Visibility/wiper, Sep 23, 2020
NO KNOWN ISSUE OCCURRED, YET THE WINDSHIELD STARTED A CRACK FROM THE DRIVERS SIDE EDGE AND RAPIDLY MOVED ACROSS THE WINDSHIELD ABOUT 12 INCHES. DURING HIGHWAY DRIVING IT MAY HAVE CAUGHT A PEBBLE (DON'T RECALL THIS HAPPENING BUT I'VE EXPERIENCED THIS WITH OTHER CARS), BUT STILL THAT WOULDN'T EXPLAIN THE RAPID CRACKING.
Visibility/wiper, Sep 16, 2020
I BOUGHT THIS CAR A LITTLE OVER A YEAR AGO. (BOUGHT JUNE 2019 AND CURRENTLY SEPTEMBER 2020). IN JANUARY I WAS DRIVING ON THE INTERSTATE AND A HEARD A LIGHT "TING" ON MY WINDSHIELD (I'VE HAD CARS BEFORE THIS ONE, AND I'VE NEVER GOTTEN A CRACK FROM SOMETHING LIKE THAT) AND MY WINDSHIELD GOT A CHIP IN IT THAT IN DIAMETER WAS A LITTLE LARGER THAN A QUARTER. I GOT THAT FIXED QUICKLY AFTER IT HAPPENED. THEN, 4 DAYS AGO I WAS DRIVING ON THE INTERSTATE AND THIS "TING" WAS A LITTLE LOUDER. I DIDN'T SEE ANY DAMAGE AT FIRST, BUT IT WAS BECAUSE IT WAS BEHIND MY REARVIEW MIRROR, AND WHEN I GOT OUT IT WAS A CRACK ABOUT A FOOT LONG. I'VE BEEN DRIVING SINCE I WAS 16 AND I'M 23 NOW, AND I'VE NEVER HAD THESE THINGS HAPPEN. TO GET TWO INCIDENTS IN LESS THAN A YEAR SEEMS SUSPICIOUS TO ME.
Visibility/wiper, Sep 10, 2020
WINDSHIELD CRACKED NEEDING REPLACEMENT AFTER NO NOTICABLE ROCK HITTING IT
Visibility/wiper, Aug 28, 2020
WINDSHIELD EASILY SUSCEPTIBLE TO ROCK CHIPS COMPARED TO PREVIOUS MODEL CROSSTREK (2014) DRIVING THE SAME ROADS. HAVE RECEIVED 2 ROCK CHIPS IN WINDSHIELD LESS THAN 1 MONTH APART FROM ANOTHER WHILE DRIVING ON SUBURBAN ROADS WHERE SPEED LIMIT IS 55MPH.
Visibility/wiper, Aug 27, 2020
WINDSHIELD CRACKED FROM DASH AREA ABOUT 12'
Visibility/wiper, Aug 20, 2020
WINDSHIELD CRACKED FOR NO REASON, CREATING A LONG CRACK HALFWAY DOWN MY WINDSHIELD. VEHICLE WAS STATIONARY, PARKED ON SIDE STREET. MILEAGE WAS AROUND 9,000 MILES. 2019 SUBARU CROSSTREK
Visibility/wiper, Aug 17, 2020
NOTICED WINDSHIELD WAS CRACKED STARTING WHERE THE DEFROSTER LINES ARE. DEFROSTER WAS NOT BEING USED THAT DAY THOUGH AS IT WAS 100 DEGREES THAT DAY. DON'T RECALL IT HAPPENING WHILE I WAS DRIVING. NOTICED IT AFTER I GOT IN THE CAR TO DRIVE HOME FROM WORK.
Visibility/wiper, Aug 11, 2020
A SMALL CRACK IN THE LOWER DRIVERS SIDE WINDSHIELD APPEARED WITH NO KNOWN REASON. IT HAS NOW SPREAD LARGER. ONLY 2 DRIVERS AND BOTH DENY EVER HEARING A ROCK OR REASON FOR THE WINDSHIELD TO CRACK. THE CAR WAS PARKED IN GARAGE WITH NO KNOWN CRACK AND THE NEXT MORNING A CRACK APPEARED.
Visibility/wiper, Jul 31, 2020
WHILE DRIVING ON AN INTERSTATE, A CRACK FORMED ON MY WINDSHIELD. IT STARTED PRECISELY AT THE BASE AND WENT UPWARD CLEANLY ABOUT 4 INCHES. NO OBJECTS HIT THE WINDSHIELD, AND THERE WERE NO PRIOR CRACKS.
Visibility/wiper, Jul 10, 2020
VERY SMALL ROCK HIT WINDSHIELD ON THE HIGHWAY AND CAUSED A GOOD SIZED CHIP. I UNDERSTAND THAT THESE WINDSHIELDS ARE UNDER INVESTIGATION FOR BREAKING TOO EASILY ON THIS SUBARU MODEL.
Visibility/wiper, Jun 25, 2020
THERE'S A CRACK THAT STARTS ABOUT AN INCH FROM THE PASSENGER SIDE EDGE ENDING NEAR THE REAR VIEW MIRROR. A SMALL CRACK APPEARED ON THE EDGE THE MORNING AFTER A LONG TRIP AND WITHIN THE SAME DAY SPREAD ALL THE WAY TO THE CENTER. *TR
Visibility/wiper, Jun 17, 2020
SMALL PEBBLE FROM ROADWAY (TRAVELING ABOUT 30 MPH) CAUSED SIGNIFICANT CRACK TO PROPAGATE ACROSS WINDSHIELD. *TR
Visibility/wiper, Jun 16, 2020
THE WINDSHIELD CONTINUOUSLY ACCUMULATES SMALL CHIPS IN THE ROAD-FACING SURFACE OF THE GLASS. SOME CHIPS FROM LARGE ROCKS ARE TO BE EXPECTED, BUT THERE ARE FAR, FAR MORE SMALL CHIPS THAN CAN BE ACCOUNTED FOR BY LARGE ROCKS HITTING THE GLASS. THESE CHIPS APPEAR TO OCCUR WHEN SOMETHING AS SMALL AS GRIT FROM ROAD SANDING (DURING SNOW) HITS THE WINDSHIELD. THIS CAUSES A SAFETY ISSUE BECAUSE THE VEHICLE IS EQUIPPED WITH EYESIGHT TECHNOLOGY. WHEN SUNLIGHT OR HEADLIGHTS CATCH THESE CHIPS AT CERTAIN ANGLES, LIGHT IS REFLECTED TOWARDS THE EYESIGHT CAMERAS. THIS CAUSES THE EYESIGHT SYSTEM TO SUDDENLY ALERT THAT AN OBJECT MAY BE IN FRONT OF THE VEHICLE. ON AT LEAST ONE OCCASION, THIS LIGHT REFLECTION OCCURRED FOR A LONG ENOUGH DURATION THAT THE CAR APPLIED THE BRAKES IN AN EFFORT TO STOP. *TR
Visibility/wiper, Jun 15, 2020
SUSTAINED VERY SMALL STONE CHIP BELOW PASSENGER SIDE OF WINDSHIELD. THIS OCCURRED WHILE DRIVING AND ALSO SPREAD FURTHER WHILE DRIVING TO ABOUT 50% OF THE WAY UP THE PASSENGER SIDE OF THE WINDSHIELD. I HAVE ALSO EXPERIENCED MORE STONE CHIPS AND CRACKS AS A RESULT OF THIS WINDSHIELD SITUATION. *TR
Visibility/wiper, Jun 15, 2020
THE WINDSHIELD CRACKED FROM THE BOTTOM UP, TWICE WITHIN 9 MONTHS. I BOUGHT THE VEHICLE BRAND NEW. THE FIRST TIME, THE DEALER WAS NICE ENOUGH TO REPLACE IT FOR FREE. THE SECOND WINDSHIELD HAS ONLY BEEN INSTALLED FOR ABOUT 4 MONTHS. PICTURE ATTACHED IS THE SECOND CRACK. FIRST CRACK STARTED ON THE PASSENGER SIDE SEEMINGLY OUT OF NOWHERE. IT WAS PARKED IN A GARAGE AND I CAME OUT AFTER WORK TO A CRACK 4-6 INCHES LONG. *TR
Visibility, Visibility/wiper, Jun 5, 2020
CRACKED WINDSHIELD. AS I DRIVING DOWN HIGHWAY AROUND 65MPH, SMALL ROCK HIT PASSENGER SIDE LOWER WINDOW UNDER WIPER BLADE. AND CRACKED I HAD WINDSHIELD REPLACED WITH AFTERMARKET SUBARU WINDSHIELD. THIS WINDSHIELD HAS ALREADY SCRATCHED FROM THE WIPER BLADE WHICH IS BRAND NEW AND HAS LITTLE FEW LITTLE CHIPS IN IT. . *TR
Visibility/wiper, Jun 3, 2020
WHILE DRIVING ON THE FREEWAY AT 60 MPH, A SMALL ROCK POPPED UP AND HIT MY WINDSHIELD IMMEDIATELY CAUSING AN APPROXIMATE ONE INCH CHIP IN THE GLASS. APPROXIMATELY 5 SECONDS LATER, THE CHIP EXPANDED TO AN ALMOST 12 INCH CRACK ON THE PASSENGER SIDE OF THE VEHICLE. A SMALL ROCK SHOULD NOT HAVE CAUSED THAT MUCH DAMAGED TO ANY WINDSHIELD. *TR
Visibility/wiper, Apr 28, 2020
TL* THE CONTACT OWNS A 2019 SUBARU CROSSTREK. THE CONTACT STATED THAT THE DRIVER'S SIDE FRONT WINDSHIELD CRACKED WITHOUT IMPACT. THE CONTACT CALLED GERALD JONES SUBARU (4022 WASHINGTON RD, AUGUSTA, GA 30907, (706)760-4102) HOWEVER, THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED NOR NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 14,428. THE VIN WAS INVALID.
Visibility/wiper, Apr 26, 2020
A VERY SMALL ROCK THAT WAS FLUNG FROM ANOTHER VEHICLE ABOUT 40-50 AHEAD OF ME, GOING 35 MILES PER HOUR ON A STRAIGHT AWAY IN TOWN, HIT MY WINDSHIELD RESULTING IN A SMALL STAR WHICH WITHIN ABOUT 10 MINUTES TURNED INTO A LARGE CRACK SPANNING FROM THE LOWER PASSENGER SIDE UPWARDS TOWARD THE MIDDLE OF THE WINDSHIELD. I'VE HAD 3 REPAIRS DONE ON THE WINDSHIELD DUE TO PEBBLES CHIPPING THE GLASS, AND NOW WILL HAVE TO PAY FOR AN EXPENSIVE REPLACEMENT DUE TO THE THIN GLASS AND THE EYESIGHT SAFETY CAMERAS.
Visibility/wiper, Apr 26, 2020
LONG CRACKING OF THE WINDSHIELD AFTER MINIMAL TRAUMA. THERE IS EXCESSIVE PITTING OF THE GLASS FOR THE AGE OF THE VEHICLE. SPECIFICALLY, A 6 INCH CRACK IN THE WINDSHIELD WAS INDUCED BY A PEBBLE WHILE CRUISING AT 60 MPH. I HAVE NEVER HAD A VEHICLE WITH SO MUCH WINDSHIELD DAMAGE PER MILE OF USE. THE CAR HAS 12,000 MILES ON IT, AND I'VE TAKEN 5 OTHER CARS WELL ABOVE 100,000 MILES EACH.