2019 Subaru Crosstrek
Problems, recalls and owner-reported issues
Visibility/wiper is the leading concern among 284 owner complaints filed for this model year. This is the highest complaint count among 14 Crosstrek model years with reports.
Of the 2019 reports, 6 involved a crash and 3 involved a fire. 5 people were injured.
What owners report most often
Recalls and investigations
Electrical system, softwareApr 15, 2021
Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 Subaru Impreza and 2018-2019 Crosstrek vehicles. The Engine Control Module (ECM) may continue to power the ignition coil after the engine is shut off, causing a short circuit.
A short circuit in the ignition coils may cause a stall, increasing the risk of a crash.
Subaru will notify owners, and dealers will update the ECM software, replace the ignition coils and, if necessary, the front exhaust pipe, free of charge. Owner notification letters were mailed beginning June 1, 2021. Owners can contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRE-21. Note: This recall includes all vehicles previously repaired under Recall 19V743.
Campaign 21V264000 on NHTSA.gov
Suspension, rearApr 15, 2021
Subaru of America, Inc. (Subaru) is recalling certain 2018-2019 Subaru Crosstrek, 2019 Crosstrek Hybrid, and 2019 Forester vehicles. The rear stabilizer bracket bolts may loosen and detach.
Missing bolts may allow the rear stabilizer bracket to shift, increasing the risk of a crash.
Subaru will notify owners, and dealers will retorque and replace any missing bolts, free of charge. Owner notification letters were mailed May 17, 2021. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRD-21.
Campaign 21V263000 on NHTSA.gov
Seat belts, rear/otherMar 31, 2020
Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek vehicles with rear seat belt assemblies with a dual-mode locking mechanism. The seat belt webbing sensor locking mechanism may not lock as intended.
In the event of a crash involving multiple impacts, the seat belt may not properly restrain the occupant, increasing the risk of injury.
Subaru will notify owners, and dealers will replace rear seat belt assemblies, free of charge. The began April 15, 2020. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRC-20.
Campaign 20V189000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, crankcase (pcv)Dec 2, 2019
Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek, Forester, and Ascent vehicles. The aluminum Positive Crankcase Ventilation (PCV) valve can separate, allowing the separated components to enter the engine, resulting in a loss of power while driving.
An unexpected loss of power while driving can increase the risk of a crash.
Subaru will notify owners, and dealers will inspect and replace the PCV valve, free of charge. If the PCV valve has separated and the components cannot be found, the short block engine will be replaced, free of charge. The recall began January 31, 2020. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUW-08.
Campaign 19V856000 on NHTSA.gov
Electrical system, softwareOct 18, 2019
Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 Impreza and 2018-2019 Crosstrek vehicles. The Engine Control Module (ECM) may continue to power the ignition coil after the engine is shut off, which could result in a short circuit and blown fuse.
If a short circuit occurs while driving, the vehicle may stall, increasing the risk of a crash.
Subaru will notify owners, and dealers will update the ECM software and inspect and replace the ignition coil, as necessary, free of charge. In addition, on vehicles with confirmed ignition coil damage and a certain stored diagnostic trouble code (DTC), Subaru will replace the front exhaust pipe, free of charge. The recall began December 4, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUQ-02.
Campaign 19V743000 on NHTSA.gov
Visibility, glass, side/rearMay 30, 2019
Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek vehicles. The driver's side rear-door window glass may be improperly tempered. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."
Improperly tempered glass can shatter into large pieces, increasing the risk of injury.
Subaru will notify owners, and dealers will replace the driver's side rear-door window glass, free of charge. The recall began June 11, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUG-92.
Campaign 19V404000 on NHTSA.gov
Steering, electric power assist systemFeb 6, 2019
Subaru of America, Inc. (Subaru) is recalling certain 2019 Forester and Crosstrek vehicles. A connector inside the Electronic Power Steering (EPS) unit may short circuit resulting in a loss of electric power steering assistance.
Loss of power steering assist would require higher steering effort, increasing the risk of a crash.
None of the affected vehicles have been sold yet. Subaru has notified dealers and they will inspect the steering gearbox, replacing it as necessary, free of charge. The recall began February 7, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUC-88.
Campaign 19V065000 on NHTSA.gov
Representative owner complaints
284 reports, newest first.
Visibility/wiper, Sep 23, 2020
NO KNOWN ISSUE OCCURRED, YET THE WINDSHIELD STARTED A CRACK FROM THE DRIVERS SIDE EDGE AND RAPIDLY MOVED ACROSS THE WINDSHIELD ABOUT 12 INCHES. DURING HIGHWAY DRIVING IT MAY HAVE CAUGHT A PEBBLE (DON'T RECALL THIS HAPPENING BUT I'VE EXPERIENCED THIS WITH OTHER CARS), BUT STILL THAT WOULDN'T EXPLAIN THE RAPID CRACKING.
Visibility/wiper, Sep 16, 2020
I BOUGHT THIS CAR A LITTLE OVER A YEAR AGO. (BOUGHT JUNE 2019 AND CURRENTLY SEPTEMBER 2020). IN JANUARY I WAS DRIVING ON THE INTERSTATE AND A HEARD A LIGHT "TING" ON MY WINDSHIELD (I'VE HAD CARS BEFORE THIS ONE, AND I'VE NEVER GOTTEN A CRACK FROM SOMETHING LIKE THAT) AND MY WINDSHIELD GOT A CHIP IN IT THAT IN DIAMETER WAS A LITTLE LARGER THAN A QUARTER. I GOT THAT FIXED QUICKLY AFTER IT HAPPENED. THEN, 4 DAYS AGO I WAS DRIVING ON THE INTERSTATE AND THIS "TING" WAS A LITTLE LOUDER. I DIDN'T SEE ANY DAMAGE AT FIRST, BUT IT WAS BECAUSE IT WAS BEHIND MY REARVIEW MIRROR, AND WHEN I GOT OUT IT WAS A CRACK ABOUT A FOOT LONG. I'VE BEEN DRIVING SINCE I WAS 16 AND I'M 23 NOW, AND I'VE NEVER HAD THESE THINGS HAPPEN. TO GET TWO INCIDENTS IN LESS THAN A YEAR SEEMS SUSPICIOUS TO ME.
Visibility/wiper, Sep 10, 2020
WINDSHIELD CRACKED NEEDING REPLACEMENT AFTER NO NOTICABLE ROCK HITTING IT
Electrical system, Aug 30, 2020
THE CAR WAS PURCHASED IN NOVEMBER, AND THE BATTERY FAILED IN APRIL AFTER MULTIPLE DEAD BATTERIES AND JUMP STARTS. THE BATTERY WAS REPLACED AS 'DEFECTIVE.' THE CAR WAS JUMPED AGAIN FOR A DEAD BATTERY IN JUNE. THE BATTERY DIED AGAIN IN JULY, AND THE TECH SAID THAT THE REASON WAS THAT THE CAR HAD TO BE DRIVEN EVERY 5 DAYS OR THE BATTERY WOULD BE DEAD. IN AUGUST, THE CAR WAS TAKEN IN AND AGAIN THE DIAGNOSIS WAS A DEFECTIVE BATTERY, AND IT WAS REPLACED, THOUGH THEY ALSO SAID THAT THE CAR NEEDED TO BE STARTED AND DRIVEN ONCE A WEEK.
Visibility/wiper, Aug 28, 2020
WINDSHIELD EASILY SUSCEPTIBLE TO ROCK CHIPS COMPARED TO PREVIOUS MODEL CROSSTREK (2014) DRIVING THE SAME ROADS. HAVE RECEIVED 2 ROCK CHIPS IN WINDSHIELD LESS THAN 1 MONTH APART FROM ANOTHER WHILE DRIVING ON SUBURBAN ROADS WHERE SPEED LIMIT IS 55MPH.
Fuel/propulsion system, Aug 27, 2020
CAR HAS HESITATED AND STUMBLED SINCE NEW. VERY LOW POWER. TAKEN TO TWO DIFFERENT DEALERSHIPS TO CORRECT PROBLEM. RECALL FOR IGNITION DOWN. PROBLEM PERSISTS
Visibility/wiper, Aug 27, 2020
WINDSHIELD CRACKED FROM DASH AREA ABOUT 12'
Other or unspecified, Aug 24, 2020, fire
IN JUNE OF 2020, MY BRAND NEW 2019 SUBARU CROSSTREK CAUGHT FIRE WHILE DRIVING ON THE HIGHWAY. THE MORNING OF THE FIRE, IT WAS CONFIRMED VIA THE APP THAT ALL CAR SYSTEMS WERE IN CHECK AND NO MAINTENANCE WAS REQUIRED. WHILE DRIVING ABOUT 65MPH, WE COULD NO LONGER ACCELERATE. WHILE PULLING OVER, THE DASHBOARD LIT UP WITH ICONS. WE THEN NOTICED SMOKE, THEN FIRE. THIS WAS ABOUT WITHIN A MINUTE AND A HALF TIMES. THE CAR REMAINS BURNT ON THE LOT UNTOUCHED AND SUBARU HAS YET TO DO ANYTHING ABOUT IT 3 MONTHS LATER. IF THERE IS A RECALL, IT WAS VERY UNSAFE FOR SUBARU CROSSTREK DRIVERS TO BE ON THE ROAD.
Visibility/wiper, Aug 20, 2020
WINDSHIELD CRACKED FOR NO REASON, CREATING A LONG CRACK HALFWAY DOWN MY WINDSHIELD. VEHICLE WAS STATIONARY, PARKED ON SIDE STREET. MILEAGE WAS AROUND 9,000 MILES. 2019 SUBARU CROSSTREK
Structure, Aug 19, 2020
THE PAK PAINT CODE CHIPS ALL OVER THE VEHICLE. I HAD TO FIGHT WITH SUBARU TO HAVE THE VEHICLE REPAINTED AND THIS IS A KNOWN COMMON ISSUE. WITHIN 2 DAYS OF PURCHASING THE VEHICLE, THE PAINT STARTED CHIPPING OFF.
Visibility/wiper, Aug 17, 2020
NOTICED WINDSHIELD WAS CRACKED STARTING WHERE THE DEFROSTER LINES ARE. DEFROSTER WAS NOT BEING USED THAT DAY THOUGH AS IT WAS 100 DEGREES THAT DAY. DON'T RECALL IT HAPPENING WHILE I WAS DRIVING. NOTICED IT AFTER I GOT IN THE CAR TO DRIVE HOME FROM WORK.
Visibility/wiper, Aug 11, 2020
A SMALL CRACK IN THE LOWER DRIVERS SIDE WINDSHIELD APPEARED WITH NO KNOWN REASON. IT HAS NOW SPREAD LARGER. ONLY 2 DRIVERS AND BOTH DENY EVER HEARING A ROCK OR REASON FOR THE WINDSHIELD TO CRACK. THE CAR WAS PARKED IN GARAGE WITH NO KNOWN CRACK AND THE NEXT MORNING A CRACK APPEARED.
Engine, Aug 6, 2020, crash
VEHICLE IN MOTION ,ACCELERATED WITHOUT WARNING , AND COLLIDED INTO A TREE LOCATED ON CURB OF SIDEWALK, NO INJURIES TO 2 OCCUPANTS WEARING SEATBELTS, MAJOR DAMAGE TO FRONT OF VEHICLE. NO EXPLANATION FOR VEHICLE MOVING UNEXPECTLY
Electrical system, Vehicle speed control, Fuel/propulsion system, Aug 5, 2020
SOME TIME THIS CAR ACELERACIN MORE LIKE PUT MORE FULL, I START TO NOTICE WHEN I WAS DRIVEN IN THE SPECIFIC SPEED AND THE CAR START TO PUT MORE FULL AND SPEED MORE THAN I WAS
Visibility/wiper, Jul 31, 2020
WHILE DRIVING ON AN INTERSTATE, A CRACK FORMED ON MY WINDSHIELD. IT STARTED PRECISELY AT THE BASE AND WENT UPWARD CLEANLY ABOUT 4 INCHES. NO OBJECTS HIT THE WINDSHIELD, AND THERE WERE NO PRIOR CRACKS.
Electrical system, Other or unspecified, Jul 17, 2020
THE AUTO LOCK FUNCTION HAS MYSTERIOUSLY STOPPED WORKING. TRADITIONALLY, AUTO LOCK WILL WORK AS THE CAR BEGINS TO ROLL RIGHT IN REVERSE OR DRIVE. AFTER STARTUP IN MORNING ON MY WAY TO WORK, THE AUTO LOCKS MYSTERIOUSLY STOPPED ENGAGING AS THEY ALWAYS HAD BEFORE. THIS PROBLEM HAS CONTINUED AND NOW THE AUTO-LOCK FUNCTION DOES NOT WORK ALL TOGETHER. THE AUTO SHOP HAS LOOKED AT IT WITH MY LOCAL DEALER AND THEY CANNOT SOLVE THIS ISSUE.
Power train, Engine, Jul 17, 2020
WHEN ACCELERATING RPM DISPLAY AT APPROXIMATELY 2-3 THOUSAND RPMS STARTS TO JOLT AND THE RPM NEEDLE BOUNCES UP AND DOWN AS THE ACCELERATION CONTINUES!! THE VEHICLE DOES THIS WHEN GOING FROM A FULL STOPPED POSITION TO ACCELERATING.
Electrical system, Jul 13, 2020
TL* THE CONTACT OWNS A 2019 SUBARU CROSSTREK. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V743000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED ISLAND SUBARU (1257 HYLAN BLVD, STATEN ISLAND, NY 10305 (718)697-6000) WHERE THE APPOINTMENT WAS CANCELLED THREE TIMES AND THE CONTACT WAS REFERRED TO ANOTHER LOCAL DEALER. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. PARTS DISTRIBUTION DISCONNECT.
Visibility/wiper, Jul 10, 2020
VERY SMALL ROCK HIT WINDSHIELD ON THE HIGHWAY AND CAUSED A GOOD SIZED CHIP. I UNDERSTAND THAT THESE WINDSHIELDS ARE UNDER INVESTIGATION FOR BREAKING TOO EASILY ON THIS SUBARU MODEL.
Other or unspecified, Jul 6, 2020
I PURCHASED THIS AFTERMARKET DEVICE ON AMAZON IN MAY. NOT ONLY DOES THIS DEVICE NOT WORK BUT I AM CONCERN OF THE INHERENT DANGERS OF THIS PRODUCT. I SPENT A FAIR AMOUNT OF TIME ON THE PHONE WITH SUBARU OF AMERICA WHO STATED THIS TYPE OF DEVICE SHOULD NOT BE USED FOR BOTH SAFETY AND WARRANTY REASONS. SUBARU POINTED THIS OUT TO ME IN MY OWNER'S MANUAL. WE ALSO DISCUSSED HOW THIS MAY BE A SAFETY ISSUE FOR ANY VEHICLE AS MOST VEHICLES WARN AGAINST SPENDING TIME NEAR THE EXHAUST. KEEP IN MIND THAT THIS PRODUCT, BESTAUTO AIR JACK EXHAUST 3 TON INFLATABLE CAR JACK OFF-ROAD EXHAUST AIR JACK 4X4' USES A BLACK RUBBER CONE PLACED OVER THE EXHAUST OF A RUNNING CAR TO INFLATE THE BALLOON/JACK DEVICE. ONE WOULD HAVE TO CONTINUOUSLY HOLD THIS BLACK CONE OVER THE EXHAUST TO MAINTAIN THE SEAL. THIS MEANS ONE WOULD HAVE THEIR NOSE AND MOUTH NEAR THE EXHAUST. BOTH AS A CUSTOMER AND HEALTHCARE PROVIDER, I HAVE PUBLIC SAFETY CONCERNS ABOUT THIS PRODUCT. I MADE THESE CONCERNS TO BOTH AMAZON AND BESTAUTO IN WRITING, 'DEAR BESTAUTO, AS REQUESTED, I HAVE ATTACHED A PICTURE OF THIS ITEM. IT DOES NOT WORK. I SEPARATELY EMAILED YOU A VIDEO SHOWING THE SAME THING, THAT THIS PRODUCT DOES NOT WORK. ADDITIONALLY, THE MANUFACTURER OF MY VEHICLE, SUBARU, STATED NOTHING SHOULD BE PLACED IN THE PATH OF THE EXHAUST. THESE ARE FOR SAFETY REASONS. I HAVE ALSO ATTACHED PICTURES OF THIS. THANK YOU VERY MUCH FOR YOUR CONSIDERATION.
Steering, Electrical system, Jun 29, 2020
EYE SIGHT NOTIFICATION AND ENGINE LIGHT TURNS ON AND WE LOST POWER STEERING WHILST DRIVING THE VEHICLE.
Visibility/wiper, Jun 25, 2020
THERE'S A CRACK THAT STARTS ABOUT AN INCH FROM THE PASSENGER SIDE EDGE ENDING NEAR THE REAR VIEW MIRROR. A SMALL CRACK APPEARED ON THE EDGE THE MORNING AFTER A LONG TRIP AND WITHIN THE SAME DAY SPREAD ALL THE WAY TO THE CENTER. *TR
Visibility/wiper, Jun 17, 2020
SMALL PEBBLE FROM ROADWAY (TRAVELING ABOUT 30 MPH) CAUSED SIGNIFICANT CRACK TO PROPAGATE ACROSS WINDSHIELD. *TR
Visibility/wiper, Jun 16, 2020
THE WINDSHIELD CONTINUOUSLY ACCUMULATES SMALL CHIPS IN THE ROAD-FACING SURFACE OF THE GLASS. SOME CHIPS FROM LARGE ROCKS ARE TO BE EXPECTED, BUT THERE ARE FAR, FAR MORE SMALL CHIPS THAN CAN BE ACCOUNTED FOR BY LARGE ROCKS HITTING THE GLASS. THESE CHIPS APPEAR TO OCCUR WHEN SOMETHING AS SMALL AS GRIT FROM ROAD SANDING (DURING SNOW) HITS THE WINDSHIELD. THIS CAUSES A SAFETY ISSUE BECAUSE THE VEHICLE IS EQUIPPED WITH EYESIGHT TECHNOLOGY. WHEN SUNLIGHT OR HEADLIGHTS CATCH THESE CHIPS AT CERTAIN ANGLES, LIGHT IS REFLECTED TOWARDS THE EYESIGHT CAMERAS. THIS CAUSES THE EYESIGHT SYSTEM TO SUDDENLY ALERT THAT AN OBJECT MAY BE IN FRONT OF THE VEHICLE. ON AT LEAST ONE OCCASION, THIS LIGHT REFLECTION OCCURRED FOR A LONG ENOUGH DURATION THAT THE CAR APPLIED THE BRAKES IN AN EFFORT TO STOP. *TR
Visibility/wiper, Jun 15, 2020
SUSTAINED VERY SMALL STONE CHIP BELOW PASSENGER SIDE OF WINDSHIELD. THIS OCCURRED WHILE DRIVING AND ALSO SPREAD FURTHER WHILE DRIVING TO ABOUT 50% OF THE WAY UP THE PASSENGER SIDE OF THE WINDSHIELD. I HAVE ALSO EXPERIENCED MORE STONE CHIPS AND CRACKS AS A RESULT OF THIS WINDSHIELD SITUATION. *TR