2019 Subaru Crosstrek
Problems, recalls and owner-reported issues
Visibility/wiper is the leading concern among 284 owner complaints filed for this model year. This is the highest complaint count among 14 Crosstrek model years with reports.
Of the 2019 reports, 6 involved a crash and 3 involved a fire. 5 people were injured.
What owners report most often
Recalls and investigations
Electrical system, softwareApr 15, 2021
Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 Subaru Impreza and 2018-2019 Crosstrek vehicles. The Engine Control Module (ECM) may continue to power the ignition coil after the engine is shut off, causing a short circuit.
A short circuit in the ignition coils may cause a stall, increasing the risk of a crash.
Subaru will notify owners, and dealers will update the ECM software, replace the ignition coils and, if necessary, the front exhaust pipe, free of charge. Owner notification letters were mailed beginning June 1, 2021. Owners can contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRE-21. Note: This recall includes all vehicles previously repaired under Recall 19V743.
Campaign 21V264000 on NHTSA.gov
Suspension, rearApr 15, 2021
Subaru of America, Inc. (Subaru) is recalling certain 2018-2019 Subaru Crosstrek, 2019 Crosstrek Hybrid, and 2019 Forester vehicles. The rear stabilizer bracket bolts may loosen and detach.
Missing bolts may allow the rear stabilizer bracket to shift, increasing the risk of a crash.
Subaru will notify owners, and dealers will retorque and replace any missing bolts, free of charge. Owner notification letters were mailed May 17, 2021. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRD-21.
Campaign 21V263000 on NHTSA.gov
Seat belts, rear/otherMar 31, 2020
Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek vehicles with rear seat belt assemblies with a dual-mode locking mechanism. The seat belt webbing sensor locking mechanism may not lock as intended.
In the event of a crash involving multiple impacts, the seat belt may not properly restrain the occupant, increasing the risk of injury.
Subaru will notify owners, and dealers will replace rear seat belt assemblies, free of charge. The began April 15, 2020. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRC-20.
Campaign 20V189000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, crankcase (pcv)Dec 2, 2019
Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek, Forester, and Ascent vehicles. The aluminum Positive Crankcase Ventilation (PCV) valve can separate, allowing the separated components to enter the engine, resulting in a loss of power while driving.
An unexpected loss of power while driving can increase the risk of a crash.
Subaru will notify owners, and dealers will inspect and replace the PCV valve, free of charge. If the PCV valve has separated and the components cannot be found, the short block engine will be replaced, free of charge. The recall began January 31, 2020. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUW-08.
Campaign 19V856000 on NHTSA.gov
Electrical system, softwareOct 18, 2019
Subaru of America, Inc. (Subaru) is recalling certain 2017-2019 Impreza and 2018-2019 Crosstrek vehicles. The Engine Control Module (ECM) may continue to power the ignition coil after the engine is shut off, which could result in a short circuit and blown fuse.
If a short circuit occurs while driving, the vehicle may stall, increasing the risk of a crash.
Subaru will notify owners, and dealers will update the ECM software and inspect and replace the ignition coil, as necessary, free of charge. In addition, on vehicles with confirmed ignition coil damage and a certain stored diagnostic trouble code (DTC), Subaru will replace the front exhaust pipe, free of charge. The recall began December 4, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUQ-02.
Campaign 19V743000 on NHTSA.gov
Visibility, glass, side/rearMay 30, 2019
Subaru of America, Inc. (Subaru) is recalling certain 2019 Crosstrek vehicles. The driver's side rear-door window glass may be improperly tempered. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 205, "Glazing Materials."
Improperly tempered glass can shatter into large pieces, increasing the risk of injury.
Subaru will notify owners, and dealers will replace the driver's side rear-door window glass, free of charge. The recall began June 11, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUG-92.
Campaign 19V404000 on NHTSA.gov
Steering, electric power assist systemFeb 6, 2019
Subaru of America, Inc. (Subaru) is recalling certain 2019 Forester and Crosstrek vehicles. A connector inside the Electronic Power Steering (EPS) unit may short circuit resulting in a loss of electric power steering assistance.
Loss of power steering assist would require higher steering effort, increasing the risk of a crash.
None of the affected vehicles have been sold yet. Subaru has notified dealers and they will inspect the steering gearbox, replacing it as necessary, free of charge. The recall began February 7, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUC-88.
Campaign 19V065000 on NHTSA.gov
Representative owner complaints
284 reports, newest first.
Visibility/wiper, Mar 9, 2020
ENTERED MY VEHICLE IN THE MORNING AFTER IT HAD BEEN SITTING IN MY DRIVEWAY FOR A COUPLE DAYS TO FIND A CRACK IN THE DRIVER SIDE OF THE WINDSHIELD. VEHICLE HAD BEEN STATIONARY FOR SEVERAL DAYS IN A SUBURBAN NEIGHBORHOOD AND WAS FOUND IN THAT STATE.
Power train, Engine, Mar 7, 2020
WHILE SLOWING DOWN TO A STOP AN EXIT RAMP WITH A SIGNAL, THE ENGINE SUDDENLY SHUT OFF, AND THE VEHICLE BECAME IMMOBILE. ALL WARNING LIGHTS CAME ON THE INSTRUMENT PANEL, AND THERE WAS A MESSAGE INSTRUCTING TO MOVE THE GEAR TO 'PARK'. I HAD TO SHUT OFF THE ENGINE AND RESTART BEFORE THE CAR COULD MOVE. IT WAS A DANGEROUS SITUATION.
Other or unspecified, Mar 4, 2020
MY WINDSHIELD DEVELOPED A SMALL CRACK IN IT WHILE SITTING IN THE GARAGE. ON FEB 7TH WHILE DRIVING INTO TOWN ON A VERY COLD DAY I HAD THE DEFROSTER ON AND WATCHED WITH WINDSHIELD CRACK A GOOD 12 INCHES RIGHT ABOUT THE HEAT VENTS
Other or unspecified, Mar 3, 2020
I WAS DRIVING AND SUDDENLY HEARD A LOUD THUMP. I LOOKED AROUND AND BEHIND ME AND DIDN'T SEE ANYTHING OR ANYONE AROUND THEN I HEARD A CRACKLING SOUND COMING FROM MY ROOF SO I SLIGHTLY OPENED MY SUNROOF VISOR TO SPOT BROKEN GLASS SO I CLOSED THE VISOR SLOWLY IN CASE ANY LOOSE GLASS WAS PRESENT. I PULLED OVER TO LOOK FROM THE TOP AND SAW THE ENTIRE SUNROOF WAS SHATTERED. THE GLASS LOOKED AS IF IT HAD 'EXPLODED.'
Other or unspecified, Feb 28, 2020
IF ALL DOORS ARE LOCKED AND I AM INSIDE THE VEHICLE, I CANNOT OPEN THE DOOR BY PULLING THE DOOR OPEN LEVER. I HAVE TO OPEN ALL DOORS WHICH ARE ELECTRICALLY OPERATED BY A BUTTON ON THE DOOR, AND THEN OPEN THE DOOR WITH THE LEVER. I AM WORRIED THAT IF THE BATTERY IS DEAD OR THE DOOR OPEN SWITCH IS SHORTED IN A FLOOD, THEN I CANNOT GET OUT BY OPENING THE DOOR.
Visibility/wiper, Feb 27, 2020
VEHICLE WINDSHIELD CRACKED FOR NO APPARENT REASON WITHIN FIRST FEW MONTHS OF OWNERSHIP. CRACK IS HORIZONTAL ACROSS ENTIRE WINDSHIELD. I WAS NOT IN THE VEHICLE WHEN IT HAPPENED, BUT I THINK THE VEHICLE WAS IN MOTION WHEN IT OCCURRED. I AM ESTIMATING THE DATE OF OCCURRENCE, MPH, AND MILEAGE AS I DID NOT NOTE ANY OF THAT.
Visibility, Feb 27, 2020
TL* THE CONTACT OWNS A 2019 SUBARU CROSSTREK. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH THE FRONT WINDSHIELD SUDDENLY BEGAN TO CRACK. THE CAUSE OF THE FAILURE WAS NOT DETERMINED A VISIBILITY HAZARD WAS PRESENT. THE CONTACT STATED THAT THE CRACK SUDDENLY BEGAN AT THE LOWER SECTION ON THE PASSENGER SIDE AND EXTENDED APPROXIMATELY 40 INCHES ACROSS THE WINDSHIELD. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER WHITE BEAR SUBARU (3505 HWY 61 NORTH VADNAIS HEIGHTS, MN) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 21,000.
Visibility/wiper, Feb 24, 2020
APPEARS MY WINDSHIELD CRACKED FOR NO APPARENT REASON UNEXPECTEDLY WHILE DRIVING AT 55MPH. THE CRACKED IS ABOUT 18 INCHES LONG, EXTENDING FROM THE PASSENGER LOWER SIDE ALL THE WAY TO THE DRIVER LOWER SIDE. THE WINDSHIELD ALSO APPEARS TO BE DEFECTED AS IT GATHERS MOISTURE, HAS POOR ROAD/WIND NOISE BLOCKAGE CAPABILITIES AND CRACKS EASILY.
Visibility/wiper, Feb 24, 2020
MY WINDSHIELD CRACKED UNEXPECTEDLY FOR NO APPARENT REASON. THE WINDSHIELD ALSO APPEARS TO LET IN MOISTURE, WIND, NOISE AND IS A DISTRACTION WHILE DRIVING AT SPEEDS HIGHER THAN 50+MPH. THE WINDSHIELD IS CRACKED ABOUT 18 INCHES ON THE LOWER PASSENGER SIDE THAT EXTENDS TO THE DRIVER LOWER SIDE OF THE WINDSHIELD.
Visibility/wiper, Feb 23, 2020
DRIVING THROUGH KANSAS MY WINDSHIELD CRACKED, I THOUGHT DUE TO THE WIND, AND I HAD TO FILE AN INSURANCE CLAIM FOR IT TO BE REPLACED, PAYING A $250 DEDUCTIBLE ON A $1022 BILL.
Other or unspecified, Feb 22, 2020
WINDSHIELD CRACKED FOR NO REASON 5 MONTHS AFTER GETTING CAR. I HAD TO HAVE ENTIRE WINDSHIELD REPLACED. IT OCCURRED WHILE IT WAS SITTING IN DRIVEWAY - NOTICED ONE MORNING AS I DROVE VEHICLE THAT DAY CRACK SPREAD AND GOT LARGER
Visibility/wiper, Feb 22, 2020
I PURCHASED THE VEHICLE BRAND NEW OFF OF THE DEALER LOT. I WENT OUTSIDE ONE MORNING TO REPLACE THE PAPER TEMPORARY LICENSE PLATE WITH THE PERMANENT LICENSE PLATE AND A CRACK SPANNING FROM THE BOTTOM OF THE WINDSHIELD ON THE PASSENGER SIDE IN AN L SHAPE, UP THE MIDDLE, TO THE TOP OF THE WINSHIELD, APPROXIMATELY 45 INCHES LONG HAD APPEARED OVERNIGHT WITHOUT ANY DAMAGE TO THE VEHICLE OCCURING. I HAD THE CAR LESS THAN ONE MONTH BRAND NEW.
Suspension, Feb 22, 2020
REAR SUSPENSION FEELS WEAK. THE CAR IS ALWAYS SQUATTING WHILE DRIVING. HEADLIGHTS SHINE INTO OTHER DRIVERS EYES WITH JUST MY CHILDREN IN THE BACK. (LESS THAN 100 LBS)
Visibility/wiper, Feb 19, 2020
VEHICLE WAS STATIONARY, NO WIND JUST COLD WEATHER. NOTICED A CRACK ON PASSENGER SIDE OF FRONT WINDSHIELD, STARTING BELOW WIPER. CAR WAS NOT HIT, NO DENTS OR ANY OTHER DEFECTS. THE CAR WAS PURCHASED ONLY 4MOS AGO AND HAS 3,300 MILES ON IT.
Power train, Engine, Feb 15, 2020
SINCE I BOUGHT THIS CAR IN MARCH 2019 I HAVE HAD PROBLEMS. IT HAS BEEN IN FOR SERVICE 5 TIMES AND EACH TIME I TOLD THEM SOMETIMES WHEN YOU PUSH THE ACCELERATOR PEDAL THE ENGINE STUTTERS OR MISFIRES. SOME TIMES IT DOES NOT EVEN RESPOND TO PUSHING THE ACCELERATOR PEDAL. THIS IS INFREQUENT AND THEY HAVE NOT BEEN ABLE TO EXPERIENCE IT. BUT, IT DOES EXIST AND I AM AFRAID ABOUT THE SAFETY. FOR EXAMPLE I WAS AT A STOP SIGN AND STARTED TO TURN LEFT AND I PRESSED THE ACCELERATOR PEDAL AND IT WENT ABOUT TEN FEET AND WOULD NOT GO FURTHER. I PUMPED THE PEDAL AND TWO OR THREE SECONDS LATER IT MOVED. SUBARU TOLD ME I COULD TRADE IT IN AND THEY WOULD GIVE ME $2000 TOWARDS A NEW CAR ALONG WITH A TRADE IN VALUE OF $18,500 THIS IS HORRIBLE. I FEAR THE SAFETY BUT ALSO DON'T WANT TO SPEND ANOTHER $8 ,000 FOR A VEHICLE I SHOULD NOT HAVE TO BUY. ON THE SECOND VISIT TO THE DEALER FOR SERVICE AND PROBLEM WITH ENGINE THEY SAID THERE WAS TOO MUCH OIL IN THE ENGINE. THEY WERE THE ONLY ONES WHO TOUCHED THE OIL THAT WAS PUT IN THE ENGINE SINCE THE DAY I BOUGHT THE CAR. THIS IS A PROBLEM THAT NO ONE IS HELPING ME WITH. ALSO, I DID HAVE A RECALL FOR THE NEED TO UPDATE THE ENGINE COIL SOFTWARE PROGRAMING.
Other or unspecified, Feb 6, 2020
2 SIGNIFICANT WINDSHIELD CRACKS IN LESS THAN ONE YEAR. OF OWNING THIS CAR. ONE WAS REPAIRABLE. THE SECOND HAS RESULTED IN THE NEED FOR REPLACEMENT, AS A SMALL CHIP EXTENDED TO 7 INCHES WITHIN ONE WEEK. NO EXCESSIVE SPEED OR DRIVING AT CLOSE PROXIMITY AT FAULT. FIRST CRACK 3/8/19. SECOND INCIDENT 1/27/20- LESS THAN ONE YEAR APART ON A BRAND NEW VEHICLE.
Visibility/wiper, Feb 5, 2020
TL* THE CONTACT OWNS A 2019 SUBARU CROSSTRECK. WHILE DRIVING AT 65 MPH, THE WINDSHIELD ON THE VEHICLE CRACKED UNDERNEATH WINDSHIELD WIPER. THE CONTACT STATED THEIR WINDSHIELD CONTINUED TO CRACK. THE CONTACT TOOK THE VEHICLE TO BOB BAKER SUBARU, 5500 PASEO DEL NORTE, CARLSBAD, CA 92008, WHERE IT WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE WITH THE VEHICLE. THE FAILURE MILEAGE 6,200.
Visibility/wiper, Jan 24, 2020
WINDSHIELD DEVELOPED A CRACK OVERNIGHT IN THE LOWER DRIVERS SIDE AREA. VEHICLE HAS ABOUT 8K MILES.
Visibility/wiper, Jan 22, 2020
ON 1/18/2019, I WAS DRIVING WITH MY WIFE APPROXIMATELY 40MPH WITH SEVERAL CAR LENGTHS BETWEEN ME AND THE NEXT CAR WHEN WE HEARD A LOUD POP SOUND. WE DIDN'T SEE ANYTHING HIT THE CAR AND SAW NO DAMAGE TO THE WINDSHIELD AT THAT TIME. SEVERAL HOURS LATER A CRACK DEVELOPED ON THE PASSENGER SIDE OF THE WINDSHIELD STARTING BELOW THE WINDSHIELD WIPER. THERE WAS A SMALL PIT THERE, BUT THE LOCATION SEEMS UNLIKELY FOR A ROCK STRIKE AS IT APPEARS PROTECTED BY THE HOOD. THE PIT IS RIGHT AT THE EDGE OF A HEATING ELEMENT AND THIS APPEARS TO ME TO BE A HEAT EXPANSION ISSUE GIVEN THE LOCATION AND THE FACT THAT IT HAPPENED IN THE FIRST 10 MINUTES OF DRIVING. I HAVE HAD THE WINDSHIELD REPAIRED TO STOP THE CRACK FROM SPREADING, BUT THE DAMAGE CAN STILL BE SEEN. THE ATTACHED PHOTOS ARE BEFORE THE REPAIR.
Engine, Jan 21, 2020
MY 2019 SUBARU CROSSTREK HAS A SUBSTANTIAL POWER/ACCENTUATION HESITATION WHEN STARTING OUT. CAR IS NOT RESPONSIVE TO INCREASED ACCELERATION PRESSURE FOR A COUPLE SECONDS. ALSO, WHEN TRAVELING AT LOWER SPEEDS 0-50MPH AND YOU HAVE TO ADJUST YOU SPEED GRADUALLY BY LETTING UP AND GENTLY PUSHING ON THE GAS, THE CAR CAN SHUTTER/SLIGHT BUCK. THIS IS A CONSTANT/CONSISTENT ISSUE.
Visibility/wiper, Jan 16, 2020
THE WINDSHIELD CRACKED AT THE BOTTOM CENTER WHILE SITTING IN THE DRIVEWAY. IT IS NOT FROM A ROCK HITTING IT. CLEAN "LINE" 1 FOOT LONG. IT IS A BRAND NEW CAR. THE DEALERSHIP TOLD ME I HAVE TO PAY FOR IT. THERE ARE HUNDREDS OF REPORTS ON MANY WEBSITES DESCRIBING THE SAME EXACT PROBLEM
Visibility/wiper, Jan 13, 2020
UNKNOWN CRACK ON WINDSHIELD FROM WHAT SEEMS TO BE NOTHING. THE VEHICLE WAS PARKED OVERNIGHT OUTSIDE ON MY DRIVEWAY.
Other or unspecified, Jan 2, 2020
WINDSHIELD CRACKED FOR NO REASON
Visibility/wiper, Dec 31, 2019
GAVE MY CAR A CAR WASH AND NOTICED THAT THERE WAS A CRACK IN MY WINDSHIELD. I DIDN'T HIT THE CAR HARD WITH THE BRUSH OR ANYTHING. IT JUST APPEARED OUT OF NOWHERE...
Fuel/propulsion system, Dec 28, 2019
MY FIRST SUBARU. ON THE DRIVE HOME FROM THE DEALERSHIP, A ROCK CRACKED THE WINDSHEILD. LESS THAN A WEEK LATER, WHILE TRAVELING ON A FREEWAY FOR JUST A FEW MINUTES, ANOTHER ROCK HIT THE WINDSHIELD AND CAUSED A MAJOR CRACK/ LONG LINE ACROSS ON ANOTHER PART OF THE WINDOW. SO UNEXPECTED, UNUSUAL AND I HOPE NOT PREDICTIVE OF CONSISTENT GLASS ISSUES. THE BIGGER ISSUE IS THAT UPON ACCELERATION, THE ACCELERATION OFTEN, BRIEFLY, LOSES POWER. LIKE SOMETHING IS IMPEDING THE FUEL MOMENTARILY. I'VE BECOME ACCUSTOMED TO IT BUT IT TOOK SOME GETTING USED TO. I WORRY THAT IT IS THE SIGN OF A MAJOR DEFECT/ISSUE. THE CAR IS THE CURRENT MODEL YEAR, THOUGH, I DID PURCHASE IT WITH 6,000 MILES ON IT. I'VE WONDERED IF THESE ISSUES ARE WHAT CAUSED THE PREVIOUS OWNER TO TRADE IT IN WITHIN MONTHS OF BUYING IT NEW.