2020 Subaru Crosstrek
Problems, recalls and owner-reported issues
Visibility/wiper is the leading concern among 69 owner complaints filed for this model year. This is the 7th highest complaint count among 14 Crosstrek model years with reports.
Of the 2020 reports, 6 involved a crash. 3 people were injured.
What owners report most often
Recalls and investigations
No safety recalls on file.
Representative owner complaints: other or unspecified
9 reports, newest first. Show all
Other or unspecified, Service brakes, Dec 10, 2023, crash
Car was thought to be placed in park, key was easily removed, and then the car became mobile and rolled downhill and could not be shifted back into park.
Other or unspecified, May 24, 2023
Driving the vehicle on the I-5 freeway, approximately 65mph, the sunroof glass suddenly shattered. It sounded like an explosion. The sunshade was closed , no glass shards entered the vehicle. There were no other vehicles close to mine, no tractor trailers in front of me.
Other or unspecified, Oct 18, 2022
Repeatedly battery drains after a few days of not driving. Won’t start. Requires a jumpstart.
Other or unspecified, Aug 30, 2022
I was driving on the I-5 north. The car had already been in operation for over 2 hours by this point. While traveling around 70 mpg, the speed limit on that section of the highway, my front driver's side door, which had been locked, became unlocked and unlatched on its own — my car's "open door" warning went off and significant wind noise entered the car's cabin. Additionally, the cabin's interior lights all turned on, a normal feature that occurs when the car is stopped and the door opened, but incredible dangerous when traveling at night and at high speeds. I was in a safety corridor on the highway, so there was no shoulder to pull off to. If I tried pulling the door closer to the frame of the vehicle, I was able to get the "door open" indicator to turn off and the lights to dim, but the door would not latch. When I released my grip, however, the door returned to its unlatched/open state. Unable to tell how long the safety corridor would last, I was forced to open and close the door manually while still in motion to correct the problem. Had this been a one-lane section of the highway or had traffic been coming in the lane to my immediate left, it's possible this procedure would have caused an accident. I am unable to attach dashcam footage of this incident to this report, but have uploaded it here for you (and Subaru) to review: https://www.youtube.com/watch?v=T5vn_YOnpgI Please note that the time on the dash cam is incorrect - this occurred around 5 am.
Other or unspecified, Jan 31, 2022
My front windshield cracked one day on its own sitting in my driveway.
Structure, Other or unspecified, Visibility/wiper, Oct 12, 2021
Driver side rear door window exploded while driving. Shattering was unexpected. No rocks were heading that way and car is only 1.5 years old.
Other or unspecified, Oct 12, 2021
2020 Crosstrek windshield cracked. The windshield easily chips. crack started in lower windshield. car was parked in carport when crack started. Subaru does not fix windshield and told us to call glass company. car taken to glass replacement center for replacement of windshield. Subaru dealer told us over the phone that the pictures show there is chip in windseild and Subaru will not cover repair.
Other or unspecified, May 16, 2020
WHILE SITTING AT RED LIGHT, I HEARD A POP. AFTER EXAMINING CAR, REALIZED THAT THE WINDSHIELD HAD CRACKED NEAR THE REAR VIEW MIRROR. *TR
Electrical system, Other or unspecified, Engine, Apr 22, 2020
WE HAD A REMOTE START INSTALLED BY THE DEALERSHIP PRIOR TO ACCEPTING DELIVERY OF THE CAR. TWO DAYS LATER, THE CAR WOULD NOT START. THE CAR WAS COMPLETELY UNABLE TO START. THE SUBARU DEALERSHIP (SPORT SUBARU SOUTH IN ORLANDO FL) SENT A TECHNICIAN TO REPAIR THE CAR, RATHER THAN TOWING IT TO A DEALERSHIP AND REPAIRING IT THERE. THE TECHNICIAN CONFIRMED THE REMOTE START WAS DEFECTIVE AND REROUTED THE STARTING PROCEDURE. SINCE THEN, THE CAR MAKES A HORRIBLE NOISE ON COLD STARTS. THE CAR WAS TAKEN IN TO HAVE THE REST OF THE REMOTE START COMPONENTS REMOVED, BUT THEY CLAIMED TO KNOW NOTHING ABOUT THE SOUND. WE FEEL THESE REMOTE STARERS ARE UNSAFE AND LIKELY DAMAGING THE VEHICLE'S STARTER, AND POSSIBLY OTHER ELECTRICAL COMPONENTS. WE HAVE VIDEO OF THE CAR NOT STARTING AND THE ENGINE NOISE.