2024 Subaru Crosstrek
Problems, recalls and owner-reported issues
Exterior lighting is the leading concern among 118 owner complaints filed for this model year. This is the 4th highest complaint count among 14 Crosstrek model years with reports.
Of the 2024 reports, 10 involved a crash and 2 involved a fire. 3 people were injured.
What owners report most often
Recalls and investigations
Power train, driveline, driveshaftNov 9, 2023
Subaru of America, Inc. (Subaru) is recalling certain 2024 Crosstrek, Impreza, 2023-2024 Forester, and 2023 WRX vehicles. The front driveshaft assemblies' outer race may develop cracks and break.
A broken driveshaft can cause a loss of drive power while driving or vehicle rollaway when the vehicle is in park without the parking brake engaged. Either of these scenarios can increase the risk of a crash.
Dealers will inspect and replace the left and right front driveshafts as necessary, free of charge. Owner notification letters were mailed January 8, 2024. Owners may contact Subaru's customer service at 1-844-373-6614. Subaru's number for this recall is WRP-23.
Campaign 23V754000 on NHTSA.gov
Electrical system, instrument cluster/panelAug 4, 2023
Subaru of America, Inc. (Subaru) is recalling certain 2024 Crosstrek and Impreza vehicles. Due to insufficient clearance, the instrument panel harness may contact the steering beam bracket, damaging the wire insulation and causing a short circuit.
A short circuit may cause a loss of drive power, increasing the risk of a crash.
Dealers will inspect the harness and install an additional clamp on the steering beam bracket. If damage is found, dealers will add protective tape or replace the instrument panel harness, as necessary. Repairs will be performed free of charge. Owner notification letters are expected to be mailed October 3, 2023. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRL-23.
Campaign 23V551000 on NHTSA.gov
Representative owner complaints: electrical system
8 reports, newest first. Show all
Electrical system, Sep 3, 2026
While driving on the [XXX] my car lost power while in drive. I coasted onto the should. I could not get the car out of gear or put the car in park. I chocked the rear tire. I opened the hood. The positive cable had popped off the battery post. I got a piece of paper and created a temporary shim. The car drove home to where i found out on line i needed a battery shim. I purchased the shim at autozone for $6.00 and addressed the problem. I'm glad I did not end up like [XXX] on the LIE. FYI, I replaced my factory battery with a new AGM battery yesterday. When I tightened the negative terminal tight the clamp was still loose. It is weird designed clamp that when tightened slides on a tapered "V" to clamp. I thought maybe it was the new battery post but it measured the same diameter and height. I put the OEM battery back in and it was also loose when pushed all the way down, so it must have been that way from the start. Went to Autozone and bought a post shim. It was to big for the clamp to work so I cut it in half and that picked up the slack enough so the clamp tightened properly. Somebody in design missed the calculation! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Electrical system, Other or unspecified, Nov 24, 2025
Advertisement for XM radio service popped up on console screen of the car, and would not go away unless manually dismissed (touch) - while driving, covering the entire screen. This is entirely unnecessary and distracting, all to serve an advertisement for a service I don't want or use.
Electrical system, May 17, 2025
Phone charger does not work. Power was out and I could not charge phone. Best I've ever got was 1% on a 1 hour drive. The phone however gets extremely hot. Anecdotally, my usb port also didn't work leaving me with no way to have a charged phone during a prolonged power outage. The wireless charger is a widespread common problem. Below, I have included links to multiple threads and videos where even more multiple comments are posted of people having the same issue. For background, I use wireless charging on my nightstand, my motorcycle, my work desk, all for this phone, all different chargers in this case. It's the charger not working. It is a 100% real issue and here are all the other countless people having the same problem: [XXX] Same problem from this dealer employee. [XXX] Same problem posted on subaru forum. [XXX] Multiple people complaining about similar issue in this forum. [XXX] Mutiple people reporting a similar issue in this forum as well. [XXX] Guy removing the charger, comment section full of people having the same problem as me. This should be a recall. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Other or unspecified, Electrical system, Feb 20, 2025
I had purchased my car over a weekend and in less than 2 days, on my way to work, I noticed that the horn volume and reliability was severely diminished to the point where you can't hear it if you have the windows rolled up inside the vehicle, and/or doesnt work at all. I used my warranty to replace the horn and have the dealership take a look at it. they recognized that it was a problem but even after replacing the horn, the issue still persisted.
Steering, Electrical system, Vehicle speed control, May 17, 2024
I was driving with cruise control enabled right around 40mph. All of the sudden, while I was moving, my speedometer dropped to 0 and all of my dashboard lights turned on. I pulled over to the side of the road and tried to put the car in park to figure out what was going on. I was not able to shift the car into park, only remain in D or shift to N. I forced the car shutoff while in D with the press-button ignition, then turned the car back on. I was then able to shift the car into P. However, all of my dashboard lights were still on. I will attach an image to this description as I was able to take a photo of all the dashboard lights. After putting the car in park, I then shifted it back into D. However, my steering wheel was very stiff. Eventually, it loosened up back to normal. I then turned around and headed home for about a 2.5 hour drive. For the first 1.5 hours of the drive, most of the dashboard lights remained on and I could not initiate cruise control at all. After stopping for gas and turning the car back on, I was then able to drive as normal (putting the car in cruise control) and most of the dashboard lights also turned off. This was a Sunday evening. I then brought my car to the Subaru dealer in which I bought the Crosstrek from the very next morning. I told them exactly what happened. They said this was highly unusual and this wasn't something they've dealt with before, especially on a brand new car (I purchased this vehicle with 0 miles just 6 months prior). After sitting in the shop for 30+ days, the dealer eventually replaced the VDC Module and gave the car back to me. I did submit this issue to Subaru of America, but they denied this to be a Lemon case. They would not tell me why, even though a car sitting in a shop for 30+ days achieves Lemon status in the State of Utah. Since the dealer replaced the VDC Module and returning the car to me, I have not yet had another issue, but am nervous this could occur again.
Electrical system, Other or unspecified, May 9, 2024
The infotainment system and Apple CarPlay connectivity is posing a safety hazard. When I’m on a phone call my audio will randomly cut out and suddenly the person on the other side of the call can no longer hear me. In order to fix the issue I must pick up my phone while I’m driving to disconnect from Apple CarPlay and reconnect. I have tried countless troubleshooting methods and reported the problem to the dealership. They don’t seem to have a solution for it. This is a serious safety hazard because I can end up getting into an accident from having to pick up my phone to correct this issue. It happens randomly and sometimes multiple times during a single call.
Electrical system, Jan 20, 2024
went in for the WRL-23 recall in sept 2023 a very short time after getting notice, the servicing dealer. found the work needed to replace the dash wire harness as per the instructions, we were told the harness had to be ordered, days later we got a phone call advising the harness was being back ordered, as of 01/19/2024 we again were advised it was still on back order, a call to subaru of america asking why the part for a recall could be back ordered for FOUR months did not give much help other than being told it would take a week to investigate the issue. being a retired service manger for another brand auto i felt being lead around how can a recall be made and zero parts available in a reasonable time to make a repair ,which in this case could cause a fire
Electrical system, Sep 22, 2023
The contact owns a 2024 Subaru Crosstrek. The contact received notification of NHTSA Campaign Number: 23V551000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.