2008 Subaru Outback
Problems, recalls and owner-reported issues
Air bags is the leading concern among 230 owner complaints filed for this model year. This is the 15th highest complaint count among 26 Outback model years with reports.
Of the 2008 reports, 12 involved a crash and 3 involved a fire. 6 people were injured.
What owners report most often
Recalls and investigations
Air bags, frontal, passenger side, inflator moduleJan 2, 2020
Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Forester, 2003-2006 Baja, 2004-2011 Impreza, 2004-2014 WRX (including STI), 2003-2014 Legacy and Outback, and 2005-2006 Saab 9-2X vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Subaru will notify their owners. General Motors will notify Saab owners. Dealers will replace the passenger air bag inflators, free of charge. The recall began January 7, 2020. Subaru owners may contact Subaru customer service at 1-844-373-6614. Saab owners may contact the Saab Customer Assistance Center at 1-800-955-9007. Subaru's number for this recall is TKC-20.
Campaign 20V003000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJan 2, 2020
Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Forester, 2003-2006 Baja, 2004-2011 Impreza, 2004-2014 WRX (including STI), 2003-2014 Legacy and Outback, and 2006 Saab 9-2X vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Subaru will notify their owners. General Motors will notify Saab owners. Dealers will replace the passenger air bag inflators, free of charge. The recall began January 7, 2020. Subaru owners may contact Subaru customer service at 1-844-373-6614. Saab owners may contact the Saab Customer Assistance Center at 1-800-955-9007. Subaru's number for this recall is TKB-20.
Campaign 20V002000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJan 2, 2020
Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Forester, 2003-2006 Baja, 2004-2011 Impreza, 2004-2014 WRX (STI included), 2003-2014 Legacy and Outback, and 2005-2006 Saab 9-2X vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Subaru will notify their owners. General Motors will notify Saab owners. Dealers will replace the passenger air bag inflators with alternate inflators, free of charge. The recall began January 7, 2020. Subaru Owners may contact Subaru customer service at 1-844-373-6614. Saab owners may contact the Saab Customer Assistance Center at 1-800-955-9007. Subaru's number for this recall is TKA-20.
Campaign 20V001000 on NHTSA.gov
Electrical system, ignition, switchApr 11, 2019
Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Forester vehicles, 2008-2011 Impreza vehicles, 2008-2014 WRX vehicles, 2005-2014 Legacy vehicles, 2005-2014 Outback vehicles and 2006-2008 Tribeca vehicles equipped with a mechanical key ignition switch installed as a replacement part. The ball spring inside the switch may break, reducing the strength of the ignition switch. If this occurs, the weight on the key ring and certain road conditions could cause the ignition switch to move out of the run position to the accessory position, turning off the engine.
The engine turning off unexpectedly can increase the risk of a crash. If a crash occurs under this condition, the air bag may not deploy, increasing the risk of injury.
Subaru will notify owners, and dealers will inspect the ignition switch, replacing the ignition switch, if necessary, free of charge. The recall began May 10, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUF-91.
Campaign 19V297000 on NHTSA.gov
Electrical systemOct 13, 2016
Subaru of America, Inc. (Subaru) is recalling certain model year 2007-2009 model year Legacy and Outback vehicles, 2008-2014 Impreza vehicles and 2009-2013 Forester vehicles, all equipped with turbo-charged engines. The relay that controls the secondary air injection pump may fail, causing the pump to continuously operate and overheat.
If the air injection pump overheats, it may melt and increase the risk of a fire.
Subaru will notify owners, and dealers will replace the secondary air injection pump relay, free of charge. The recall began December 2016. Owners may contact Subaru customer service at 1-800-782-2783. Subaru's number for this recall is WTM-73.
Campaign 16V738000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleMay 28, 2015
Subaru of America, Inc. (Subaru) is recalling certain model year 2003-2004 Subaru Baja vehicles manufactured January 22, 2003, to July 21, 2004, 2004-2005 Impreza vehicles manufactured January 28, 2003, to May 31, 2005, 2003-2008 Subaru Legacy vehicles manufactured January 22, 2003, to May 2, 2008, 2003-2008 Subaru Outback vehicles manufactured February 18, 2003, to May 5, 2008, and 2005 Saab 9-2x vehicles manufactured February 11, 2004, to March 17, 2005. The affected vehicles are equipped with a passenger side frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture upon its deployment.
In the event of a crash necessitating deployment of the passenger's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Subaru will notify their owners and General Motors will notify Saab owners. Dealers will replace the passenger air bag inflator, free of charge. The Subaru recall began on June 17, 2015. Owners may contact Subaru customer service at 1-800-782-2783. The Saab recall began on July 27, 2015. Owners of Saab vehicles may call 1-800-955-9007. Subaru's number for this recall is WQR-53. Note: The recall completely supersedes recall 14V-399 (WQL-48) and partially supersedes recall 14V-763 (WQP-51) in that model year 2004 through 2005 Subaru Impreza and model year 2005 Saab 9-2x vehicles are now only part of this campaign. Note: On December 18, 2015 Subaru informed NHTSA of an expansion of this recall to include certain model year 2003-2004 Subaru Baja, 2003-2008 Subaru Legacy and 2003-2008 Subaru Outback vehicles.
Campaign 15V323000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsJun 10, 2014
Subaru of America, Inc. (Subaru) is recalling certain model year 2005-2009 Outback and Legacy, 2008-2011 Impreza and 2008-2014 Impreza WRX/STI, and 2009-2013 Forester vehicles, currently, or formerly, registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. Salt water could splash on the brake lines through a gap in the fuel tank protector, resulting in excessive corrosion of the brake lines. Note that affected vehicles not currently, or formerly registered, in the salt belt states identified above are eligible for repair, at no cost to the customer, upon request.
Brake line corrosion may result in brake fluid leakage. Fluid leakage may result in longer distances being required to slow or stop the vehicle, increasing the risk of a crash.
Subaru will notify owners, and dealers will test the brake system by depressing the brake pedal and inspecting for brake fluid leaks. If no brake fluid seepage is observed, the affected areas will be rustproofed with anti-corrosion wax. If brake fluid seepage is observed, the brake lines will be replaced followed by rustproofing with anti-corrosion wax. These services will be performed free of charge. The recall began July 2014 and second notifications will run through November 2014. Owners may contact Subaru at 1-800-782-2783. Subaru's recall campaign number is WQK-47. Note: This recall supersedes recall 13V-110 which applied to certain 2005-2009 Legacy/Outback vehicles. Vehicles that were remedied under the previous campaign still need additional areas rust-proofed.
Campaign 14V311000 on NHTSA.gov
Service brakes, hydraulic, foundation components, hoses, lines/piping, and fittingsMar 27, 2013
Subaru is recalling certain model year 2005-2009 Outback and Legacy vehicles manufactured from December 2003, through April 2009 and currently, or formerly, registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia. Salt water could splash on the brake lines through a gap in the fuel tank protector, resulting in excessive corrosion of the brake lines.
Brake line corrosion may result in brake fluid leakage. Fluid leakage may result in longer distances being required to slow or stop the vehicle, increasing the risk of a crash.
Subaru will notify owners, and dealers will inspect the vehicles. If no brake fluid seepage is observed, the affected area will be rustproofed with anti-corrosion wax. If brake fluid seepage is observed, the brake lines will be replaced followed by rustproofing with anti-corrosion wax. These services will be performed free of charge. The recall began on May 30, 2013. Owners may contact Subaru at 1-800-782-2783. Subaru's recall campaign number is WQG-43.
Campaign 13V110000 on NHTSA.gov
Representative owner complaints
230 reports, newest first.
Electrical system, Aug 29, 2013
WIRES IN THE REAR HATCH BREAK REPEATEDLY. WIRING HARNESS COMES FROM THE ROOF AND INTO THE REAR HATCH; MOST OF THE WIRES WORN AND MECHANIC HAS SPLICED MORE THAN HALF INCLUDING THE ANTENNA WIRE.
Air bags, Aug 29, 2013
THE AIRBAG LIGHT HAS BEEN ON INTERMITTENTLY SINCE 2010 DID NOT REPAIR AS THE CODE COULD NOT BE READ AND OUTSIDE OF WARRANTY. NOW CONSTANTLY ON MECHANICS TELLS ME THAT IT IS THE INDICATOR CIRCUIT ABOVE THE REAR VIEW MIRROR.
Exterior lighting, Aug 29, 2013
TL* THE CONTACT OWNS A 2008 SUBARU OUTBACK. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS FAILED. THE CONTACT MENTIONED THAT THE FAILURE WOULD RECUR EVERY SIX MONTHS WHERE THE BULB NEEDED TO BE REPLACED EACH TIME. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 120,000.
Suspension, Aug 20, 2013
I WAS DRIVING ON THE INTERSTATE. IT WAS WINTER IN WISCONSIN. THE ROADS WERE MOSTLY CLEAR, BUT IT WAS STARTING TO SLEET. WHILE DRIVING, ANY TIME I WOULD GO UNDER A BRIDGE, THE REAR OF THE CAR WOULD DRAMATICALLY SHIFT TO ONE SIDE OR THE OTHER. I SLOWED DOWN TO 45 MPH, AND THE PROBLEM ALMOST SEEMED TO GET WORSE. IT WOULD BE FINE UNTIL I WENT UNDER A BRIDGE WHERE THE ROAD SEEMED TO BE A LITTLE ICY. IT WAS ACTING LIKE THE REAR TIRES WERE COMPENSATING TOO MUCH FOR THE CAR. MY TIRES HAD 75% TREADLIFE LEFT ON ALL 4 TIRES. THERE WAS A LITTLE EXTRA WEIGHT IN THE VEHICLE. THERE WERE 3 PEOPLE IN THE CAR ALONG WITH APPROXIMATELY 200LBS IN THE REAR CARGO AREA. WHEN THE ROADS GOT A LITTLE MORE ICE ON THEM, SO THAT IT WASN'T JUST UNDER BRIDGES, THE CAR WAS MOVING ALL OVER THE PLACE AND I WAS CONVINCED THAT THERE WAS GOING TO BE AN ACCIDENT. I HAVE ALSO NOTICED THIS WHEN DRIVING ON DRY PAVEMENT IF THERE IS ANY WEIGHT IN THE REAR OF THE VEHICLE. WHEN THE REAR TIRES HIT A BUMP OR A CRACK IN THE ROAD, IT WILL SHIFT THE REAR END OF THE CAR TO THE RIGHT OR LEFT, USUALLY TO THE RIGHT. I HAVE RESEARCHED THIS AND IT IS A VERY COMMON THING KNOW AS GHOSTWALKING IN SUBARU OUTBACKS. *TR
Air bags, Aug 18, 2013
THE AIR BAG WARNING LIGHT ON THE DASHBOARD CAME ON AND STAYED ON UPON DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER (PERRY SUBARU IN NORFOLK, VIRGINIA), WHO SAID THAT THE PASSENGER FRONT AIRBAG INDICATOR ASSEMBLY WAS FAULTY. DEALER SAID THERE WAS NO MANDATORY OR VOLUNTARY RECALL ON THIS PART. A NEW AIR BAG CONTROL MODULE (PART NO. 92151AG13AOR) WAS PURCHASED BY THE OWNER AND INSTALLED FOR A TOTAL COST OF $364.40. THERE HAVE BEEN A NUMBER OF COMPLAINTS BY OTHER OWNERS OF THIS MODEL YEAR AND OTHER MODEL YEAR SUBARUS FOR THE SAME AIR BAG INDICATOR LIGHT PROBLEM. THIS IS A SERIOUS SAFETY ISSUE THAT THE NTSB SHOULD INVESTIGATE. *TR
Air bags, Aug 10, 2013
AFTER BUYING CAR NOTICED AIR BAG LIGHT WAS ON WHILE DRIVING HOME. BEING A SAFETY ISSUE I STARTED INVESTIGATING. LOOKS TO BE FAIRLY COMMON. MAY BE ENOUGH FOR A RECALL. JUST WANTED TO REPORT IT FOR FUTURE REFERENCE. DEALER SAID SHOP DID NOT NOTICE LIGHT DURING THEIR INSPECTION. *TR
Vehicle speed control, Jun 8, 2013
VEHICLE WILL LOOSE ACCELERATION WITHOUT WARNING. THIS HAS HAPPENED SIX (6) TIMES. WHEN THIS OCCURS PRESSING THE GAS PEDAL DOES NOTHING. THE VEHICLE'S SPEED IMMEDIATELY DROPS TO ABOUT 5 MPH. THE "ENGINE" AND "CRUISE" LIGHTS ILLUMINATE. THE TACHOMETER CONTINUALLY FLUCTUATES BETWEEN 2500AND 3000 RPM DURING THIS TIME, . ONE MUST PULL OVER AND TURN OFF THE ENGINE, LET IT SET FOR A FEW MINUTES THEN RESTART THE ENGINE IN ORDER TO RESET THE ACCELERATION SYSTEM. WE HAVE HAD SEVERAL NEAR ACCIDENTS AS DRIVERS BEHIND OUR VEHICLE NEEDED TO SWERVE AWAY FROM OUR VEHICLE AS IT LOST ACCELERATION. SUBARU PERFORMED THE FOLLOWING. 1. FLASHED THE ENGINE CONTROL MODULE (ECM) CODE TWICE. 2. REPLACED THE GAS PEDAL ASSEMBLE TWICE 3. REPLACED THE ENGINE WIRING HARNESS ONCE 4. REPLACED THE ENGINE CONTROL MODULE (ECM) ONCE. I HAVE THREE (3) SERVICES CASES RECORDED WITH SUBARU OF AMERICA (SOA). THE CASE NUMBERS ARE AS LISTED. > 1-2810691799 FILED ON DECEMBER 17, 2012 > 1-2888482660 FILED ON DECEMBER 26, 2012 > 1-4032748404 FILED ON MAY 21, 2013 THE ECM WAS REPLACED ON MAY 29, 2013 AND WE HOPE THIS WILL RESOLVE THE PROBLEM. HOWEVER DURING THIS TEN (10) MONTH PERIOD OF TIME SOA ALWAYS PROMISED TO CORRECT THE PROBLEM YET DID SO RELUCTANTLY. AS THE NUMBER OF INCIDENTS WENT FROM 3 TO 6 SOA CUSTOMER SERVICES WAS NOT AT ALL CUSTOMER ORIENTATED. THESE FAILURES ARE A SAFETY ISSUE. ACCIDENT, INJURY OR DEATH COULD HAVE BEEN THE END RESULT OF ANY OF THESE INCIDENTS. WE HAVE BEEN VERY LUCKY BUT HONESTLY DO NOT KNOW THAT THE PROBLEM HAS BEEN RESOLVED. *TR
Wheels, Jun 4, 2013
VEHICLE STARTED MAKING HUMMING NOISE FROM REAR END WHICH GOT PROGRESSIVELY WORSE. BROUGHT IT INTO THE DEALER WHO TOLD ME THE REAR BEARINGS WERE BAD. I WAS TOLD THEY WEREN'T COVERED SINCE MY WARRANTY HAD EXPIRED. EARLY FAILURE OF WHEEL BEARINGS IS APPARENTLY A KNOWN ISSUE WITH SUBARU AND SHOULD BE COVERED UNDER A RECALL. *TR
Power train, Jun 1, 2013
INFORMED AT SHOP WHEN GETTING OIL CHANGE THAT LEFT FRONT WHEEL BEARING NEEDED REPLACEMENT. CONTACTED LOCAL DEALER AND THEY CONFIRMED AND REPLACED IT UNDER POWERTRAIN WARRANTY. HEARD NO NOISE AND FELT NO UNUSUAL PERFORMANCE TO ALERT ME OF THIS POWERTRAIN FAILURE. DEALER STATED ALL THE OTHER WHEEL BEARINGS ARE OK. 2 YEARS LATER AT 70,000 MILES RIGHT REAR WHEEL BEARING FAILED WITH NO NOTICE OR NOISE JUST SUDDEN GRINDING AND SWAYING AT ABOUT 50 MPH. HAD IT TOWED HOME AND TOOK IT TO DEALER WHO CONFIRMED THE OTHER TWO WHEEL BEARINGS ARE FAILING. DEALER COVERED COST OF NEW BEARINGS BUT WE TRADED IT IN. NO CONFIDENCE IN SUBARU. DEALER STATED THIS IS A COMMON ISSUE, IT SHOULD HAVE BEEN RECALLED OR ALL REPLACED AT FIRST FAILURE. *TR
Engine and engine cooling, Power train, May 21, 2013
VEHICLE OVERHEATED, DROVE TO NEAREST SERVICE STATION. RADIATOR FLUSHED AND TESTED FOR LEAKS, NONE FOUND. NO OTHER DETERMINATION MADE. CAR OVERHEATING, SLOW COOLANT LOSS. SUBARU DIAGNOSED MAJOR HEAD GASKET FAILURE PROBABLY OCCURRED PRIOR TO 73000 MILES, BUT BEYOND POWER TRAIN WARRANTY. SUBARU HQ DECLINED TO HELP WITH COST CONSIDERING THE SERVICE TECH MGR STATED A 2008 MODEL CAR SHOULD NOT HAVE THIS FAILURE. PREVIOUSLY OWNED 1998 SUBARU OUTBACK WITH SIMILAR GASKET FAILURE SOME TIME AFTER POWER TRAIN WARRANTY EXPIRED. COSTLY REPAIR. *TR
Air bags, Feb 1, 2013
TL* THE CONTACT OWNS A 2008 SUBARU OUTBACK. THE CONTACT STATED THAT THE AIR BAG WARING LIGHT ILLUMINATED AND A PASSENGER AIR BAG WARNING MESSAGE APPEARED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Electrical system, Air bags, Jan 4, 2013
SINCE THE CAR WAS NEARLY NEW THE AIRBAG WARNING LIGHT COMES ON INTERMITTENTLY AND NOW STAYS ON CONTINUOUSLY, RENDERING THE AIRBAG SYSTEM INOPERATIVE. THE VEHICLE WAS BROUGHT TO THE DEALER THE FIRST TIME IT HAPPENED BUT THE DEALER SAID NO FAULT CODE WAS FOUND. IN DECEMBER 2012 THE WARNING LIGHT CAME ON CONTINUOUSLY. I BROUGHT IT TO THE SUBARU DEALER TO DIAGNOSE AND SERVICE THE PROBLEM. THE SERVICE MANAGER STATED THAT THE PROBLEM IS WITH THE LIGHT IN THE MAPLIGHT MODULE, AND IF SOMETHING IN THE MODULE GOES BAD THE AIRBAG WARNING LIGHT WILL COME ON AND PREVENT THE AIRBAG FROM DEPLOYING. CONSEQUENTLY I HAVE TO REPLACE THE ENTIRE MAPLIGHT CONSOLE AT A COST OF $510 ($110 TO READ THE CODE PLUS $400 FOR THE LIGHT MODULE) TO FIX A DANGEROUS SAFETY DEFECT AND DESIGN FLAW THAT SHOULD BE THE RESPONSIBILITY OF SUBARU. *TR
Power train, Wheels, Nov 14, 2012
I PURCHASED THE 2008 OUTBACK 2.5 LIMITED USED WITH 32K MILES. AT 41K MILES THE RIGHT FRONT WHEEL BEARING WENT OUT. WAS MAKING A VERY LOUD RUBBING NOISE WHEN TURNING AND ON THE HIGHWAY. THE BEARING WAS REPLACED UNDER POWERTRAIN WARRANTY. YESTERDAY I WAS INFORMED THAT MY LEFT FRONT BEARING HAS GONE OUT, NOW AT 80K MILES (ALL HIGHWAY MILEAGE). NOW IT IS OUT OF WARRANTY. THE 2 SHOPS I SPOKE TO REGARDING THE ISSUE STATED THIS IS ACTUALLY VERY COMMON ON THESE SUBARU MODELS AND THEY GENERATE QUITE A BIT OF BUSINESS. SUBARU NEEDS TO PROVIDE A TSB AND FIX THE ISSUE AS THEY HAVE SPEC'D FAULTY WHEEL BEARINGS. *TR
Service brakes, Oct 13, 2012
WE TOOK OUR SUBARU INTO THE DEALER TO GET REGULAR SERVICES. WE WERE TOLD THAT OUR FRONT DRIVERS SIDE BRAKE WAS COMPLETELY GROUND DOWN WHILE THE OTHERS WERE FINE AND OR NORMAL FOR OUR MILEAGE. OUR CAR WAS STILL UNDER WARRANTY AND ALTHOUGH THE DEALERS EXPLANATION WAS " A STUCK BRAKE CALIPER" THEY MADE US PAY FOR NEW BRAKES. AND, THEY FAILED TO GIVE US A NEW BRAKE CALIPER. WHEN WE ASKED FOR THE MANAGER, HE REFUSED TO HELP US AND BLAMED IT ON THE REGIONAL REPAIR MANAGER. WE COMPLAINED FOR NEARLY A YEAR AND WERE FINALLY GIVEN THE MONEY BACK JUST FOR THE BRAKE, BUT SINCE WE HAD BROUGHT THE CAR IN , THEY SHOULD HAVE FIXED THE BRAKE CALIPER AS WELL. THIS WAS A PROBLEM FROM THE BEGINNING AND WE HAD BOUGHT THE CAR "BRAND NEW" . WE THINK THIS IS A AN OVERALL MANUFACTURERS DEFECT BUT WHEN WE CALLED SUBARU CORPORATE OFFICES , THEY SLAMMED THE DOOR IN OUR FACES AND WE WERE NEVER ALLOWED TO TALK TO A PERSON OTHER THAN "CUSTOMER SERVICE" IN THE SUBARU CORPORATE OFFICES. WE HAVE TAKEN THE CAR TO 3 SUBARU DEALERS AND ALL 3 REFUSED TO REPLACE THE PARTS AND SERVICES FOR FREE. WE HAVE EMAIL AND OTHER DOCUMENTATION OF OUR COMMUNICATIONS WITH THEM. PLEASE HELP US. *TR UPDATED 11/14/12 *CN UPDATED 11/14/2012*JS
Air bags, Oct 6, 2012
AIRBAG LIGHT STAYS ON AND PASSENGER AIRBAG LIGHT( OFF) STAYS OFF. I HAD MY CAR SERVICED FOR COOLANT FLUSH. I ASKED SERVICE MANAGER ABOUT THE ISSUE HE STATED THAT IT IS IN THE MAPLIGHT AND IF THE LIGHT BURNS OUT THE AIRBAG ON THE DASH WILL LIGHT UP AND POSSIBLY CAUSE A MALFUNCTION IN AIRBAG DEPLOYMENT. SO MEANING AS CONSUMER I HAVE TO REPLACE THE ENTIRE MAPLIGHT CONSOLE AND PAY FOR SOMETHING THAT IS A KNOWN SUBARU ISSUE OR MORE FAULT IN DESIGN. *TR
Air bags, Aug 30, 2012
THE AIR BAG LIGHT ON OUR DASHBOARD RECENTLY LIT UP. WE HAD OUR MECHANIC LOOK AT THE CAR AND HE SAID THE CAR WAS NOT PRODUCING AN ERROR CODE. SOME BASIC RESEARCH ON THE INTERNET REVEALED THAT THIS PROBLEM IS BECOMING COMMON AND IS RELATED TO A FAULT IN THE PANEL CONTAINED IN THE MAP LIGHT CONSOLE, WHICH INCLUDES THE PASSENGER AIR BAG INDICATOR LIGHTS. HE REPLACED PANEL AND THAT SOLVED THE PROBLEM. I HAVE A COUPLE ISSUES THAT I HOPE YOU CAN ADDRESS. BECAUSE THE AIR BAG LIGHT WAS ILLUMINATED ON THE DASH, THE OPERATION OF THE CAR'S AIR BAGS WERE IN DOUBT, IF NOT DISABLED ALL TOGETHER. SO, THIS APPEARS TO BE A SAFETY ISSUE. ADDITIONALLY, WHEN OUR MECHANIC CALLED THE LOCAL SUBARU DEALER (GO SUBARU IN DENVER, CO) FOR THE PART AND ASKED IF THEY HAD THE PART IN STOCK, THE PARTS DESK IMMEDIATELY SAID, "OH, IS THIS THAT AIR BAG THING?" SO, THIS IS A KNOWN FAULT. I TRIED CONTACTING SUBARU TO NOTIFY THEM, BUT THEY SIMPLY TOLD ME THAT ALL RECALLS ARE ISSUED BY THE GOVERNMENT AND THAT I SHOULD HAVE MY VEHICLE SERVICED BY AN AUTHORIZED DEALER. I HOPE THE NHTSA WILL TAKE TIME TO RESEARCH THIS SAFETY ISSUE AND MAKE THE APPROPRIATE RECALL. *TR
Electrical system, Jul 25, 2012
ONE WIRE LEADING TO THE REAR CARGO HATCH (RIGHT SIDE) BROKE AND 3 OTHERS HAD CRACKED INSULATION DUE TO A LACK OF RESILIENCE AFTER FLEXING. THESE WIRES ARE FLEXED EVERY TIME THE HATCH IS OPENED AND CLOSED. ALL ELECTRICAL PARTS ON THE HATCH TRAVEL THOUGH THIS WIRING HARNESS (WIPERS, LOCK, ETC.). HAD THE FAILURE OF THE LOCK NOT BEEN NOTICED, FURTHER WEAR COULD HAVE CAUSED A SHORT AND A FIRE. THE VEHICLE IS ONLY 4 AND A HALF YEARS OLD. MANY OTHER PEOPLE HAVE HAD SIMILAR PROBLEMS GOING BACK TO AT LEAST THE 2005 MODEL. *TR
Structure, Jul 18, 2012
ON MANY SEPARATE OCCASIONS (BUT REPORTED TO SUBARU AUTHORIZED SERVICE DEALER ON 03/28/12, 10/01/11, AND 09/21/11), OUR HOOD HAS PARTLY POPPED OPEN WHILE DRIVING THE VEHICLE AT A RANGE OF SPEEDS AND IN A RANGE OF TEMPERATURES. IT IS AS IF THE INITIAL HOOD RELEASE LATCH HAS BEEN PULLED FROM WITHIN THE CAR, BUT THE HOOD THEN CATCHES ON THE MANUAL RELEASE UNDER THE LID. ONCE LOOSE, THE HOOD WOBBLES (WITH INCREASED VIOLENCE AT HIGH SPEEDS) AND IS OBVIOUSLY NOT SECURE. THE SUBARU SHOP TECH INITIALLY ADJUSTED AND REALIGNED THE HOOD LATCH. ON A SUBSEQUENT VISIT, THE ENTIRE HOOD LATCH WAS REPLACED. THIS DID NOT SOLVE THE PROBLEM, AND ON VISITING AFTER THE THIRD OCCURENCE, THE SAID THEY HAD NO RECOMMENDATIONS AS THEY COULD NOT REPLICATE THE PROBLEM EITHER ON THE ROAD OR IN THE SHOP, AND WERE SHOWING NO DIAGNOSTIC ISSUES WITH THEIR EQUIPMENT. SUBARU OF AMERICA WERE CONTACTED BY THE SHOP AND HAD NO AVAILABLE RECOMMENDATIONS. THE VEHICLE HAS BEEN INSPECTED BUT THE SUBARU SHOP AND IS CLEAR OF PRIOR BODY DAMAGE. THE UNPREDICTABILITY OF THIS ISSUE IS MOST ALARMING -- WE CAN NEVER TELL WHEN OUR HOOD IS GOING TO COME LOOSE WHILE TRAVELLING, AND HAVE HAD TO PULL OVER SEVERAL TIMES ON THE FREEWAY WHEN TRAVELLING AT HIGH SPEED TO SECURE THE HOOD.
Service brakes, Jun 7, 2012, crash
TL* THE CONTACT OWNS 2008 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, SHE HEARD A LOUD NOISE COMING FROM THE ENGINE AND NOTICED THE VEHICLE MOVING FORWARD WHILE THE BRAKE WAS DEPRESSED. THE VEHICLE PROCEEDED TO CRASH INTO A STORE. THE CONTACT DID NOT SUSTAIN ANY INJURY. THE KANAWHA COUNTY SHERIFF WAS PRESENT AND A POLICE REPORT WAS AVAILABLE. THE VEHICLE WAS TOWED TO A BODY SHOP, BUT A DIAGNOSTIC TEST WAS NOT PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT PROVIDED NO ASSISTANCE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 86,837.
Power train, Apr 12, 2012, fire
TL* THE CONTACT OWNS A 2008 SUBARU OUTBACK. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING WHILE DRIVING AT LOW SPEEDS. THE CONTACT ALSO STATED THAT THE TRANSMISSION FLUID LEAKED AND THE VEHICLE SMOKED. THE VEHICLE WAS TOWED TO THE DEALER. THE CONTACT WAS INFORMED THAT THE TRANSMISSION HOSE FRACTURED AND CREATED THE LEAK. THE CONTACT WAS ALSO INFORMED THAT THE RADIATOR WAS DEFECTIVE. THE DEALER REPLACED THE TRANSMISSION HOSES AND THE RADIATOR. THE VEHICLE WAS REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 50,284.
Steering, Suspension, Feb 12, 2012
I BOUGHT MY 2008 SUBARU OUTBACK NEW. I HAVE DRIVEN IT IN ALMOST EVERY ROAD AND WEATHER CONDITION POSSIBLE. IT IS DRIVEN 90% OF THE TIME WITH JUST ME OR ME AND MY WIFE IN THE CAR. JUST A FEW DAYS AGO I WAS DRIVING WITH A FULL LOAD OF LUGGAGE, AND 3 ADULT PASSENGERS IN THE CAR. ROAD CONDITIONS BECAME ICY ON THE INTERSTATE. THERE WAS A FAIRLY RAPID ONSET OF THE CAR KIND OF JERKING SIDE TO SIDE ALMOST LIKE THE BACK END OF THE CAR WAS BEING BLOWN FROM SIDE TO SIDE EVEN THOUGH THERE WAS NOT MUCH WIND. I WAS DRIVING VERY SLOWLY AT ABOUT 40-45 MPH WHILE OTHER CARS AND SEMI TRUCKS WERE PASSING ME. I HAD NOT EXPERIENCED THIS BEFORE AND I THOUGHT AT ANY MINUTE WE WOULD END UP IN THE DITCH. IT HAPPENED WITHOUT ANY INPUT FROM ME SUCH AS GIVING IT GAS OR BRAKING AND WHILE GOING STRAIGHT. THE CAR HAS NEW TIRES WITH LESS THAN 5000 MILES ON THEM. I JUST HAD THE 45000 MILE SERVICE COMPLETED BY THE DEALERSHIP. THE CAR IS A 2.5I WITH AN AUTOMATIC TRANSMISSION. I DID RESEARCH AS SOON AS I ARRIVED HOME AND FOUND THIS ISSUE WELL DESCRIBED IN A SUBARU OUTBACK FORUM. IT WAS DESCRIBED AS "GHOSTWALKING". *TR
Engine and engine cooling, Power train, Feb 12, 2012
VEHICLE STARTED RUNNING BIT ROUGH WHILE IDLING AT INTERSECTION; UPON ACCELERATION, CHECK ENGINE LIGHT AND OTHER INSTRUMENT LIGHTS STARTED FLICKERING AND CAR STALLED. RESTARTED NORMALLY. *TR
Air bags, Oct 18, 2011
AIRBAG LIGHT ON DASH COMES ON INTERMITTENTLY. THERE APPEARS TO BE A KNOWN DEFECT IN THE OVERHEAD MAP LIGHT CONSOLE THAT CAUSES THE PROBLEM. WHEN OCCURRING, THE AIR BAG SYSTEM BECOMES DEACTIVATED AND POSES A DECREASE IN SAFETY. SUBARU OF AMERICA WOULD NOT TELL ME HOW MANY OF THESE UNITS HAVE BEEN REPLACED OR THEIR REPORTED RATE OF FAILURE. *TR
Structure, Aug 29, 2011
SHORTLY AFTER PURCHASING THIS VEHICLE (NEW), THE HOOD LATCH BEGAN TO OCCASIONALLY OPEN BY ITSELF WHILE DRIVING. THE SAFETY LATCH DOES CATCH THE HOOD BEFORE IT OPENS ALL THE WAY, BUT IT IS NEVERTHELESS DISCONCERTING, AND CERTAINLY A SAFETY ISSUE. I CURRENTLY HAVE APPROXIMATELY 82000 MILES ON THE VEHICLE, AND WOULD ESTIMATE THAT THE HOOD HAS SELF-OPENED WHILE DRIVING AT LEAST 20 TIMES. THE DEALER SUGGESTED THAT I WAS NOT CLOSING THE HOOD SUFFICIENTLY WHEN CHANGING THE OIL, OR WHEN ADDING WASHER FLUID. I DO NOT CHANGE MY OWN OIL, AND RARELY NEED TO OPEN THE HOOD, AS THE DEALER OR A QUICK-LUBE SERVICE HAVE BEEN PERFORMING THE MAINTENANCE. THERE SEEMS TO BE NO RELATIONSHIP BETWEEN SPEED OR ROAD CONDITION, AS I HAVE NOT BEEN ABLE TO CAUSE THE HOOD TO OPEN ON DEMAND, AND NEITHER HAS THE DEALER. THERE ALSO SEEMS TO BE NO RELATIONSHIP TO THE NUMBER OF MILES SINCE THE LAST OCCURRENCE. SOMETIMES THE TIME BETWEEN OCCURRENCES IS VERY SHORT (LESS THAN A WEEK, AND LESS THAN 150 MILES), AND OTHER TIMES I CAN GO SEVERAL MONTHS BETWEEN OCCURRENCES. THE DEALER HAS SEEN THE VEHICLE FOR THIS PROBLEM AT LEAST 8 TIMES, I BELIEVE, AND HAS DONE VIRTUALLY NOTHING BUT "ADJUST" THE LATCH. I HAVE COMMUNICATED THIS PROBLEM TO THE MANUFACTURER, WHO REFERRED IT TO THE DEALER. THE DEALER ASKED IF I KNEW WHEN IT WAS GOING TO HAPPEN AGAIN (I DID NOT), AND THEY ASKED ME TO BRING IT IN THE NEXT TIME IT HAPPENED SO THAT THEY COULD SEE THAT THE HOOD LATCH WAS OPEN (I DID).
Engine and engine cooling, Apr 28, 2011
MY CAR ENGINE STALLS IN THE MIDDLE OF THE ROAD WHILE DRIVING AND WHILE MAKING A LEFT TURN IN A SIGNAL, WHILE WAITING ON THE RED LIGHT AND WHILE STOPING AND IDLING AT THE PARKING LOT. WHEN THIS ISSUE HAPPENS ALL THE LIGHTS IN THE DASH LIGHTS UP AND THE STEERING WHEEL BECOMES LOCKED. THIS ENGINE STALLING ISSUE HAPPENS RANDOMLY. SOME TIMES EVERY DAY IN A WEEK, 2 DAYS IN A WEEK OR 3 DAYS IN A WEEK. SOME TIMES THE ENGINE STALLS MORE THAN 10 TIMES IN A DAY. IN ORDER TO CORRECT THIS ISSUE, I TOOK MY CAR TO SUBARU DEALERSHIP AND EXPLAINED THE SERVICE TECHNICIAN THE PROBLEM. FIRST TIME, I WAS ASKED TO LEAVE MY CAR AT THE DEALER SHIP OVERNIGHT TO SEE IF DEALER CAN RECREATE THE PROBLEM. DEALER TOLD ME HE COULDN'T RECREATE THE ISSUE. SECOND TIME, DEALER FOUND CHECK ENGINE LIGHT ON AND USED THE DIAGONSTIC TOOL TO FIND OUT THAT MASS AIR FLOW SENSOR IS BAD AND REPLACED IT. BUT THIS DIDN'T FIX THE PROBLEM. THIRD TIME I CONTACT SUBARU CUSTOMER SERVICE AND EXPLAINED THE ISSUE. SUBARU CUSTOMER SERVICE ASKED ME TO TAKE MY CAR TO THE DEALERSHIP AGAIN. I TOOK MY CAR TO DEALERSHIP AND LEFT IT THERE FOR 2 DAYS. ON THE THIRD DAY, DEALER SAID THE BATTERY WAS BAD AND REPLACED THE BATTERY AND SAID HE COULDN'T REPRODUCE THE ISSUE. WHEN I TOOK THE CAR BACK FROM THE DEALERSHIP ON THE THIRD DAY, WITHIN FEW HOURS MY CAR ENGINE AGAIN STALLED. THIS TIME I TOOK THE VIDEO OF THE ISSUE. I CONTACTED THE SUBARU CUSTOMER SERVICE AND EXPLAINED WHAT WAS HAPPENING AND I WAS TOLD THAT DEALER CANNOT FIX THE ISSUE UNLESS HE CAN RECREATE THE ISSUE. SO I TOOK MY CAR TO SUBARU DEALERSHIP MORE THAN 3 TIMES, SPENT MORE THAN $1000 FOR PARTS, LABOR AND CAR RENTAL AND STILL THE PROBLEM IS NOT FIXED. ACTUALLY IT IS GETTING WORSE DAY BY DAY. *TR