2011 Subaru Outback
Problems, recalls and owner-reported issues
Power train is the leading concern among 652 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Outback model years with reports.
Of the 2011 reports, 23 involved a crash and 6 involved a fire. 6 people were injured.
What owners report most often
Recalls and investigations
Air bags, frontal, passenger side, inflator moduleJan 2, 2020
Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Forester, 2003-2006 Baja, 2004-2011 Impreza, 2004-2014 WRX (including STI), 2003-2014 Legacy and Outback, and 2005-2006 Saab 9-2X vehicles originally sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming or "Zone C." These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Subaru will notify their owners. General Motors will notify Saab owners. Dealers will replace the passenger air bag inflators, free of charge. The recall began January 7, 2020. Subaru owners may contact Subaru customer service at 1-844-373-6614. Saab owners may contact the Saab Customer Assistance Center at 1-800-955-9007. Subaru's number for this recall is TKC-20.
Campaign 20V003000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJan 2, 2020
Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Forester, 2003-2006 Baja, 2004-2011 Impreza, 2004-2014 WRX (including STI), 2003-2014 Legacy and Outback, and 2006 Saab 9-2X vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Subaru will notify their owners. General Motors will notify Saab owners. Dealers will replace the passenger air bag inflators, free of charge. The recall began January 7, 2020. Subaru owners may contact Subaru customer service at 1-844-373-6614. Saab owners may contact the Saab Customer Assistance Center at 1-800-955-9007. Subaru's number for this recall is TKB-20.
Campaign 20V002000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJan 2, 2020
Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Forester, 2003-2006 Baja, 2004-2011 Impreza, 2004-2014 WRX (STI included), 2003-2014 Legacy and Outback, and 2005-2006 Saab 9-2X vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." These vehicles had their passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Subaru will notify their owners. General Motors will notify Saab owners. Dealers will replace the passenger air bag inflators with alternate inflators, free of charge. The recall began January 7, 2020. Subaru Owners may contact Subaru customer service at 1-844-373-6614. Saab owners may contact the Saab Customer Assistance Center at 1-800-955-9007. Subaru's number for this recall is TKA-20.
Campaign 20V001000 on NHTSA.gov
Electrical system, ignition, switchApr 11, 2019
Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Forester vehicles, 2008-2011 Impreza vehicles, 2008-2014 WRX vehicles, 2005-2014 Legacy vehicles, 2005-2014 Outback vehicles and 2006-2008 Tribeca vehicles equipped with a mechanical key ignition switch installed as a replacement part. The ball spring inside the switch may break, reducing the strength of the ignition switch. If this occurs, the weight on the key ring and certain road conditions could cause the ignition switch to move out of the run position to the accessory position, turning off the engine.
The engine turning off unexpectedly can increase the risk of a crash. If a crash occurs under this condition, the air bag may not deploy, increasing the risk of injury.
Subaru will notify owners, and dealers will inspect the ignition switch, replacing the ignition switch, if necessary, free of charge. The recall began May 10, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUF-91.
Campaign 19V297000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJan 9, 2019
Subaru of America, Inc. (Subaru) is recalling certain 2010-2014 Tribeca, WRX, Legacy and Outback vehicles, 2010-2011 Impreza vehicles and 2010-2013 Forester vehicles sold, or ever registered, in the states of Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin, and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An explosion of an inflator within the passenger frontal air bag module may result in sharp metal fragments striking the front seat passenger, driver or other occupants resulting in serious injury or death.
Subaru is notifying owners, and dealers will replace the front passenger air bag inflator, free of charge. The recall began on January 25, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is TKC-19.
Campaign 19V009000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJan 9, 2019
Subaru of America, Inc. (Subaru) is recalling certain 2010-2014 Tribeca, WRX, Outback, and Legacy vehicles, 2010-2011 Impreza vehicles and 2010-2013 Forester vehicles sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An explosion of an inflator within the passenger frontal air bag module may result in sharp metal fragments striking the front seat passenger, driver or other occupants resulting in serious injury or death.
Subaru is notifying owners, and dealers will replace the front passenger air bag inflator, free of charge. The recall began January 25, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is TKB-19.
Campaign 19V008000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJan 9, 2019
Subaru of America, Inc. (Subaru) is recalling certain 2010-2013 Forester, 2010-2014 Tribeca, WRX, Outback, Legacy, and 2010-2011 Impreza vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An explosion of an inflator within the passenger frontal air bag module may result in sharp metal fragments striking the front seat passenger, driver or other occupants resulting in serious injury or death.
Subaru has notified owners, and dealers will replace the front passenger air bag inflator, free of charge. The recall began January 25, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is TKA-19.
Campaign 19V007000 on NHTSA.gov
Parking brakeSep 13, 2018
Subaru of America, Inc. (Subaru) is recalling certain 2010-2014 Subaru Legacy and Outback vehicles equipped with a manual transmission. The electronic parking brake (EPB) may not engage as intended, allowing the vehicle to rollaway if the transmission is not in the proper gear when parked.
A vehicle rollaway can increase the risk of a crash.
Subaru will notify owners, and dealers will replace the EPB actuator assembly, free of charge. The recall began July 19, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WTV-81.
Campaign 18V626000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJan 9, 2018
Subaru of America, Inc. (Subaru) is recalling certain 2009-2013 Legacy, Forester, Tribeca, WRX and Outback vehicles, and 2009-2011 Impreza vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An explosion of an inflator within the passenger frontal air bag module may result in sharp metal fragments striking the front seat passenger, driver or other occupants resulting in serious injury or death.
Subaru will notify owners, and dealers will replace the front passenger air bag inflator, free of charge. The recall began on February 9, 2018. Owners may contact Subaru customer service at 1-800-782-2783. Subaru's number for this recall is TKA-18.
Campaign 18V012000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJan 10, 2017
Subaru of America, Inc. (Subaru) is recalling certain 2005-2006 Subaru Baja, 2006-2011 Impreza (including WRX and STI models), 2006-2012 Tribeca, 2009-2012 Forester, Legacy, Outback, and 2012 WRX vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Subaru will notify owners, and dealers will replace the front passenger air bag inflator, free of charge. The recall began March 6, 2017. Owners may contact Subaru customer service at 1-800-782-2783. Subaru's number for this recall is TKA-17.
Campaign 17V014000 on NHTSA.gov
Visibility, windshield wiper/washer, motorSep 27, 2016
Subaru of America, Inc. (Subaru) is recalling certain model year 2010-2014 Legacy vehicles manufactured November 26, 2008, to June 7, 2013, and 2010-2014 Outback vehicles manufactured January 9, 2009 to June 7, 2013. Due to contamination, components within the windshield wiper motor bottom cover may interfere with each other. If an obstruction, such as a buildup of snow or ice prevents the wiper arms from being able to stop in the parked position, the wiper motor may overheat and the bottom cover may melt.
If the windshield wiper motor overheats, the wipers may fail, reducing driver visibility and increasing the risk of a crash. Additionally, the wiper motor cover may melt, increasing the risk of a fire.
Subaru will notify owners, and dealers will replace the windshield wiper motor bottom cover assembly, free of charge. The recall began October 2016. Owners may contact Subaru customer service at 1-800-782-2783. Subaru's number for this recall is WTK-71. Note: This recall supersedes recall 11V-469. All vehicles that were remedied under that campaign are affected by this campaign, and need to have their wiper motor bottom cover replaced again.
Campaign 16V694000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleMay 25, 2016
Subaru of America, Inc. (Subaru) is recalling certain model year 2003-2004 Legacy, Outback, 2009-2011 Legacy, Outback, Forester, 2006-2011 Impreza, Tribeca, 2003-2006 Baja, and 2006 Saab 9-2x vehicles originally sold or that have ever been registered in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." These vehicles may be equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Subaru will notify their owners. General Motors will notify Saab owners. Dealers will replace the passenger frontal air bag inflator, free of charge. The recall began August 26, 2016. Owners may contact Subaru customer service at 1-856-488-8500. Saab owners may contact GM at 1-800-955-9007. Subaru's number for this recall is TKA-16.
Campaign 16V358000 on NHTSA.gov
Electrical systemFeb 25, 2013
Subaru is recalling certain model year 2010-2012 Legacy and Outback vehicles equipped with an automatic or CVT transmission and an Audiovox remote engine starter (RES) accessory, certain model year 2012-2013 Impreza vehicles equipped with a CVT transmission and an Audiovox remote engine starter (RES) accessory, and certain model year 2013 XV Crosstrek vehicles equipped with a CVT transmission and an Audiovox remote engine starter (RES) accessory. Additionally included are certain model year 2013 Legacy and Outback vehicles that may have received replacement RES fobs. If the RES fob is dropped, the fob may malfunction and randomly transmit an engine start request without pressing the button.
The engine may inadvertently start and run for up to fifteen minutes. The engine may continue to start and stop until the fob battery is depleted, or until the vehicle runs out of fuel. If the vehicle is parked in an enclosed area, there is a risk of carbon monoxide build-up which may cause headaches, dizziness or, in extreme cases, unconsciousness and/or asphyxiation.
Subaru will notify owners, and dealers will replace the RES key fobs, free of charge. The recall began on April 22, 2013. Owners may contact Subaru at 1-800-782-2783 for more information.
Campaign 13V061000 on NHTSA.gov
Exterior lightingDec 26, 2012
Subaru is recalling certain model year 2010 and 2011 Legacy and Outback vehicles, certain model year 2006 through 2012 Tribeca vehicles sold before January 2012, and certain model year 2009 through 2012 Forester vehicles sold before January 2012. Up to 78,650 of these vehicles may have been equipped with accessory puddle lights that, when illuminated, brighten the area under the doors of the vehicle. A short circuit can develop when either the puddle light or connector are exposed to an electrolytic moisture source (such as road spray that has road salt in it) and it penetrates the circuit board of the puddle light or the pins of the puddle light connector(s).
Over time, migration of the moisture into the circuit board and/or into the connector cavity, may result in a short circuit of the puddle light system. This may generate heat which may melt the plastic resulting in smoke or fire.
Subaru will notify owners, and dealers will install an additional fused-harness, free of charge. The recall began February 19, 2013. Owners may contact Subaru at 1-800-782-2783 for more information.
Campaign 12V602000 on NHTSA.gov
Visibility, sun/moon roof assemblySep 7, 2011
SUBARU IS RECALLING CERTAIN MODEL YEAR 2011 OUTBACK AND LEGACY VEHICLES MANUFACTURED FROM AUGUST 3, 2010, THROUGH JULY 1, 2011. THE MOONROOF GLASS MAY COME LOOSE OR DETACH. THE AMOUNT AND POSITION OF THE ADHESIVE BETWEEN THE GLASS AND RETAINER WAS INADEQUATELY APPLIED.
THE MOONROOF GLASS CAN LOOSEN AND DETACH FROM THE VEHICLE DURING DRIVING, RESULTING IN A POTENTIAL ROAD HAZARD FOR OTHER VEHICLES, INCREASING THE RISK OF A CRASH.
SUBARU WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT THE GLASS ADHESION CONDITION AND EITHER APPLY ADDITIONAL ADHESIVE OR REPLACE THE MOONROOF GLASS, FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING OCTOBER 2011. OWNERS MAY CONTACT SUBARU AT 1-800-782-2783.
Campaign 11V467000 on NHTSA.gov
Power train, manual transmissionJul 20, 2010
SUBARU IS RECALLING CERTAIN MODEL YEAR 2010 AND 2011 OUTBACK AND LEGACY PASSENGER VEHICLES MANUFACTURED FROM APRIL 28 THROUGH JUNE 23, 2010. DUE TO A PROGRAMMING ERROR, A LUBRICATION HOLE WITHIN THE 6-SPEED MANUAL TRANSMISSION WAS OMITTED.
IF THE TRANSMISSION GEARS ARE NOT PROPERLY LUBRICATED, A GROANING SOUND MAY BEGIN TO DEVELOP ALERTING THE DRIVER OF A PROBLEM. IF THE SOUND IS IGNORED AND NO ACTION IS TAKEN, THE GEARS WILL EVENTUALLY BREAK AND THIS CONDITION WILL LEAD TO VEHICLE POWER LOSS, POSSIBLY RESULTING IN A CRASH.
SUBARU WILL NOTIFY OWNERS AND DEALERS WILL REPAIR THE VEHICLES BY DRILLING AN OIL LUBRICATION HOLE AND, IF NECESSARY, REPLACE THE INTERNAL PARTS WITH NEW ONES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 28, 2010. OWNERS MAY CONTACT SUBARU AT 1-800-782-2783.
Campaign 10V326000 on NHTSA.gov
Representative owner complaints
652 reports, newest first.
Power train, Jul 8, 2020
TORQUE CONVERTER ASSEMBLY REPAIR. WHEN SLOWING DOWN TO A STOP, THE CAR SHAKES, SHIMMIES AND SHUTS OFF. I HAVE TO RESTART. THIS IS VERY DANGEROUS. I'VE SPOKEN TO SUBARU AND THEY SAY THEY WON'T FIX THE PROBLEM ON MY CAR BECAUSE IT HAS 149K MILES ON IT. THEY SAY THEY WILL GIVE ME 1,000 DOLLARS TOWARD PURCHASE OF A NEW CAR. I WOULD LIKE MY CAR REPAIRED.
Wheels, Other or unspecified, Jul 6, 2020
INNER WHEELS AT REAR THREADS WEARING WITH OUT THREADS STILL NEW. NOTICE A ROARING SOUND WHILE BACKING UP IN REVERSE. A/C RPM DROPS AND GOES UP WHEN TURNED ON. THERE WAS A REAR SUSPENSION RECALL ON VEHICLE AND TRYING TO SEE IF ALIGNMENT WAS DONE. DUE TO THREAD DECREASING INWARDS.
Power train, Engine, Jul 1, 2020
6 SPEED MANUAL TRANSMISSION - WHEN COMING TO STOP QUICKLY FROM HIGH SPEED, CLUTCH IS FULLY DEPRESSED (AND EVEN SOMETIMES IN NEUTRAL), THE ENGINE RPMS DROP VERY LOW CAUSING THE ENGINE TO SHUDDER. THIS HAS BEEN OCCURRING CONSISTENTLY FOR OVER 1 YEAR BUT DEALERSHIP HAS CLAIMED THEY ARE UNABLE TO REPLICATE THE PROBLEM. THIS IS VERY CONCERNING DUE TO THE FACT THE ENGINE COULD STALL CAUSING LOSS OF CONTROL. THIS SEEMS VERY SIMILAR TO THE SYMPTOMS OF A BAD TORQUE CONVERTER AS RECALLED ON THE AUTOMATIC TRANSMISSION, HOWEVER, OBVIOUSLY THIS CAN'T BE THE CASE FOR A MT. *TR
Power train, Jun 28, 2020
SUBARU OF AMERICA'S CORPORATE CALL CENTER AND TWO SEPARATE DEALERSHIPS (PRIME SUBARU MANCHESTER NH, CLAY SUBARU NORWOOD MA) PROVIDED WRONG INFORMATION ON NUMEROUS OCCASIONS THAT CONFLICTED WITH THEIR TSB 11-104-11. THEY AFFIRMATIVELY SAID THAT THERE WAS NEVER AN UPDATE FOR THE TRANSMISSION CONTROL MODULE AVAILABLE FOR THE VEHICLE AFTER IT LEFT THE FACTORY. THIS IS COMPLETELY INCORRECT AND THUS I SPENT 2 YEARS TROUBLESHOOTING A KNOWN ISSUE, HUNDREDS OF DOLLARS ON DIAGNOSTIC FEES, AND I EVEN REPLACED THE TORQUE CONVERTER AS IT WAS AFFLICTED WITH THE SQUEAL DESCRIBED IN TSB 16-101-16R AND WE COULDN'T RULE OUT THAT ISSUE. THE SYMPTOM IS AN ERRATIC SHIFTING PATTERN, ESPECIALLY WHEN SLOWING DOWN FOR A RED LIGHT THEN SPEEDING UP WHEN IT TURNS GREEN. I DID MY OWN RESEARCH TO DISCOVER THIS TSB VIA ONLINE POSTS AND DOWNLOAD IT FROM THE NHTSA WEBSITE. KRISTEN WEAVER WAS THE ASSOCIATE I SPOKE TO AT SUBARU OF AMERICA ON 5/29/2020. SHE DENIED THAT THE TSB APPLIES TO MY CAR EVEN THOUGH IT CLEARLY SAYS ON THE TSB THAT ALL MY11 OUTBACK 3.6R ARE EFFECTED. PRIME SUBARU IN MANCHESTER NH PERFORMED THE TORQUE CONVERTER REPLACEMENT AND SHOULD HAVE UPDATED THE TCM AT THE TIME, BUT THEY SAID THERE WAS NO UPDATE AVAILABLE. CLAY SUBARU IN NORWOOD MA ALSO SAID AFFIRMATIVELY THAT THERE WAS NEVER A TCM UPDATE AVAILABLE. MILFORD SUBARU IN MILFORD NH FINALLY APPLIED THE UPDATE AT MY SPECIFIC REQUEST AND CONFIRMED THAT PRIME SUBARU SHOULD HAVE DONE SO WHEN THEY DID THE TORQUE CONVERTER UPDATE, AND THAT THEY DID NOT.
Air bags, Seat belts, Jun 17, 2020
TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE SIDE CURTAIN AIR BAGS DEPLOYED WITHOUT IMPACT WHICH DISABLED THE FRONT DRIVER'S AND THE FRONT PASSENGER'S SEAT BELTS. THE CONTACT CALLED THE GANLEY SUBARU OF BEDFORD LOCATED AT 123 BROADWAY AVE, BEDFORD, OH 44146, AND THE TECHNICIAN DECLINED TO LOOK AT THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED THE CONTACT A CASE NUMBER. THE CONTACT WAS NOT GIVEN A CALLBACK. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 113,000.
Power train, Vehicle speed control, Jun 12, 2020
P0700/P2764 CODE AFTER EVERY LIGHT ON THE DASH LIT UP AFTER DRIVING IN HARD RAIN. VEHICLE SHIFTS HARD AND IS RANDOMLY STALLING WHILE DRIVING. AFTER EXTENSIVE RESEARCH TRANSMISSIONS ARE FAILING AND SUBARU REFUSES TO RECALL THE CVT TRANSMISSIONS IN EFFECTED VEHICLES. *TR
Power train, Jun 11, 2020
CAR SHUDDERS AND ALMOST STALLS WHEN SLOWING TO A STOP. *TR
Other or unspecified, Jun 10, 2020
I HAVE BEEN REPORTING PROBLEMS WITH MY TRANSMISSION SINCE 2012 TO MY REGULAR DEALERSHIP, STAR SUBARU WHEN THE CAR HAD JUST 23,472 MILES ON IT. AT THIS POINT, I BELIEVE THAT I HAVE BEEN WRONGFULLY DENIED WARRANTY COVERAGE. *BF.. THE CONSUMER STATED THE VEHICLE WOULD SPONTANEOUSLY JUMP OR SLAM WHILE DRIVING. COIL REPAIRS WERE ATTEMPTED, BUT THE PROBLEM PERSISTED. THE DEALER DISCOVERED THE FAILURE CODE WAS P1710 TORQUE CONVERTER. TURBINE SPEED SIGNAL CIRCUIT MALFUNCTION, AFTER THE WARRANTY WAS EXPIRED. THE MANUFACTURER OFFERED TO ASSIST WITH REPAIRS. THE CONSUMER STATED THE REPAIRS COST $6,000 THE DEALER OFFERED $2,500 TOWARDS THE REPAIR OR A NEW VEHICLE. THE CONSUMER DID NOT AGREE TO THE TERMS.*JS
Structure, Jun 8, 2020
DRIVING ON THE FREEWAY, I TOGGLED THE UP/DOWN FEATURE OF THE SUNROOF TO ENSURE THE LOUD WIND VIBRATIONS WEREN'T COMING FROM THE TOP OF MY CAR AND RETURNED IT TO ITS ORIGINAL POSITION. MOMENTS LATER, A HUGE NOISE ERUPTED FROM ABOVE ME AND I SHUT THE UPHOLSTERY SHADE CLOSED TO SEAL OFF THE HIGH SPEED WIND FROM ENTERING MY CAR AND PROCEEDED TO PULL OVER. WHEN I WAS ABLE TO STOP, I LOOKED UP TO SEE THAT THE ENTIRE WINDOW PANE WAS GONE. THE FRAME AND THE MECHANICAL FIXTURE WAS COMPLETELY IN TACT BUT THE WHOLE GLASS PIECE WAS MISSING. THIS MEANS IT HAD TO HAVE FLOWN INTO THE AIR AND LANDED BEHIND ME SOMEWHERE ON THE FREEWAY. *TR
Steering, Power train, Vehicle speed control, Engine, Jun 6, 2020
I HAVE BEEN REPORTING PROBLEMS WITH MY TRANSMISSION SINCE 2012 TO MY REGULAR DEALERSHIP, STAR SUBARU WHEN THE CAR HAD JUST 23,472 MILES ON IT. AT THIS POINT, I BELIEVE THAT I HAVE BEEN WRONGFULLY DENIED WARRANTY COVERAGE. THEN AGAIN, IN 2017, WHILE STILL UNDER WARRANTY, I BROUGHT MY OUTBACK TO STAR SUBARU COMPLAINING THAT WHILE DRIVING SLOW, THE CAR TENDS TO 'JUMP' MID-DRIVE, ALMOST LIKE SOMEONE REAR ENDED YOU. THE CAR AT THIS POINT WAS AT ABOUT 94,467 MILES, UNDER THE 100,000 MILE WARRANTY LIMIT. AFTER NUMEROUS COMPLAINTS I FINALLY RECEIVED A TEST DRIVE WITH A SUBARU MECHANIC AT STAR SUBARU IN BAYSIDE, QUEENS, NY. HE CONCLUDED THAT IT NEEDED TRANSMISSION PARTS, A TORQUE CONVERTER/VALVE BODY. AT THAT POINT I WAS SET TO HAVE IT REPLACED ONCE THE PARTS CAME IN. WEEKS WENT BY AND I HEARD NOTHING. I CONTACTED SUBARU OF AMERICA WHO WAS ABLE TO SET ME UP WITH EAST HILLS SUBARU. THE SOA PERSON WAS VERY HELPFUL WITH THE TRANSITION. THEY PERFORMED THEIR OWN DIAGNOSTIC, AND THE CONDITION AT THE TIME WOULD NOT REPLICATE. UNFORTUNATELY, WHEN THIS 'JUMP/SLAM' HAPPENS, IT DOES SPONTANEOUSLY. WE CANNOT MAKE IT HAPPEN, NOR DO WE EVEN KNOW WHEN IT IS GOING TO HAPPEN. IT WAS ALWAYS VERY SPORADIC. SOMETIMES IT WOULD HAPPEN ON THE HIGHWAY GOING 65, OR SOMETIMES LESS THAN 5MPH. ON A LONG TRIP BACK FROM VERMONT, THERE WOULD BE A LARGE REVVING SOUND, AND THEN IT FELT AS IF SOMEONE HIT US FROM BEHIND. ONCE AGAIN, I TOOK THE CAR TO SUBARU, ONLY TO BE TOLD THEY SIMPLY COULDN'T 'REPLICATE THE PROBLEM', AND THEREFORE WOULD NOT DO ANYTHING TO HELP US. ON APRIL 3RD 2019, I BRING MY CAR IN AGAIN TO EAST HILL SUBARU. CHECK ENGINE LIGHT ON. THEY DO RECALL. THEY ALSO TROUBLESHOOT THE CHECK ENGINE CODE, WHICH NOW COMES UP CLEARLY AS P1710 TORQUE CONVERTER TURBINE 2 SPEED SIGNAL CIRCUIT MALFUNCTION. NOW IT'S NOT COVERED UNDER WARRANTY.THE PRICE TAG IS VERY HIGH, ALMOST $6,000! *TR
Engine, Jun 5, 2020
IM APPALLED THAT THE TORQUE CONVERTER HAS NOT BEEN CONSIDERED A RECALL CONSIDERING ALL THE COMPLAINTS FILED ON IT. I WAS QUOTED $1900 TO HAVE THIS REPLACED ! THIS IS ABSURD AND I CAN NOT AFFORD THIS REPAIR AND BELIEVE SUBARU SHOULD BE RESPONSIBLE CONSIDERING THE AMOUNT OF COMPLAINTS ON THIS. NOW I RISK ACCIDENT EVERYTIME NEED TO GO OUT .CAR STALLS WHEN COMING TO A STOP . *TR
Air bags, Vehicle speed control, May 19, 2020, crash
TL* THE CONTACT OWNS A 2011 SUBARU OUTBACK. THE CONTACT STATED THAT WHILE HIS WIFE WAS ATTEMPTING TO PARALLEL PARK THE VEHICLE SUDDENLY ACCELERATED COLLIDING WITH THE VEHICLE IN FRONT. THE CONTACT STATED THAT HIS WIFE SHIFTED TO DRIVE, THE ENGINE REVVED AND SHE LOST CONTROL THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY REPAIR FACILITY. THERE WERE NO INJURIES SUSTAINED. THE VEHICLE WAS THEN TAKEN TO RAFFERTY SUBARU (4700 WEST CHESTER PIKE, NEWTOWN SQUARE, PA 19073 PHONE: (610) 353-6900) WHO STATED THEY WERE UNABLE TO FIND A CAUSE FOR THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED APOLOGETIC GESTURES REGARDING THE MATTER, HOWEVER, A CASE WAS NOT OPENED. THE CONTACT STATED THEY FOUND THAT THERE WAS A CLASS ACTION LAWSUIT IN HIS STATE OF RESIDENCY REGARDING THE SAME FAILURE HIS WIFE HAD EXPERIENCED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. *BF*JB
Engine, May 12, 2020
NO INCIDENT WHILE DRIVING....YET. WANT TO REPORT A COMMON AND KNOWN PROBLEM WITH SUBARU'S, THE HEAD GASKET. DEALER JUST QUOTED ME $2000 ON THIS, AND MOST FOLKS KNOW THIS IS DUE TO A POOR DESIGN. THIS IS DEFINITELY A SAFETY ISSUE IF THE CAR STOPS DUE TO OIL AND COOLANT ISSUES WHILE TRAVELING FAST. *TR
Vehicle speed control, Engine, Apr 23, 2020
THE CVT TRANSMISSION IS DEFECTIVE AND EXTREMELY DANGEROUS. THE VEHICLE WILL SUDDENLY STALL WHEN DECELERATING QUICKLY. THERE IS HIGH POTENTIAL TO CAUSE AN ACCIDENT. THE MANUFACTURER KNOWS OF THE ISSUE BUT WILL WAIT FOR THE DEFECT TO OCCUR RATHER THAN FIXING THE TRANSMISSION.
Vehicle speed control, Apr 20, 2020
IF GAS PEDAL IS "FLOORED" OR PRESSED COMPLETELY DOWN IT STICKS, UNSAFELY ACCELERATING THE VEHICLE EVEN WITH FOOT TAKEN OFF OF THE GAS. IF THE BREAK PEDAL IS PRESSED THE GAS PEDAL "UN-STICKS." OCCURRED THIS MORNING ON A HIGHWAY WHILE SPEEDING UP TO MERGE. A SIMILAR THING OCCURRED ABOUT A YEAR AGO WITH THE SAME VEHICLE AND IN SIMILAR CIRCUMSTANCES.
Engine, Apr 14, 2020
DUE TO A WELL-KNOWN DESIGN FLAW THE ENGINE HAD A SEVERE HEAD GASKET LEAK. THE LEAK LEAD TO A FOAMING OF THE COOLANT AND A PRESSURE BREAK IN THE COOLANT RESERVOIR. THE CAR HAD A CATASTROPHIC FAILURE ON THE FREEWAY AND COULD HAVE LEAD TO A SERIOUS ACCIDENT. THE CAR WAS SERVICED THE PREVIOUS AUGUST BY A DEALER. THEY HAVE REFUSED TO ANSWER MY DIRECT QUESTION IF THEY DID A FLUSHING OF THE SYSTEM WHICH COULD HAVE LED TO THE DAMAGE BUT, IT IS A WELL-KNOWN PROBLEM THAT THE SUBARU 4 CYLINDER 2.5 L ENGINE HAS HAD A SEVERE FLAW IN ITS DESIGN. *TR
Power train, Mar 7, 2020
THE VEHICLE HAS A FAULTY TORQUE CONVERTER. THIS WILL CAUSE THE ENGINE TO STALL DURING EMERGENCY BRAKING. THUS INCREASING THE LIKELIHOOD OF A SERIOUS ACCIDENT. SUBARU IS AWARE OF THE PROBLEM AND ISSUED A TSB 16-90-13R.
Electrical system, Exterior lighting, Visibility/wiper, Mar 6, 2020
HAVE HAD THE LOW BEAM HEADLIGHTS BLOWN MULTIPLE TIMES ON MY SUBARU OUTBACK, 2011, AT LEAST 3-4 TIMES EACH ONES, LEFT AND RIGHT. DON'T REMEMBER IF I RECEIVED A NOTIFICATION FROM SUBARU OR SAW IT ONLINE ABOUT THE SAME COMPLAINT FROM MANY OWNERS AND SUBARU HAVING A FIX FOR IT. TOOK IT TO THE DEALERSHIP IN 2017 AND THEY REPLACED THE BLOWN BULB AND TOLD ME THAT IT WAS A IMPROPER CONTACT THAT CAUSED THE ISSUE. UNFORTUNATELY, THE PROBLEM CONTINUES. I HAVE REPLACED THE HEADLIGHTS AT LEAST 2 TIMES SINCE AND HAVE ONE BLOWN AGAIN. SUSPECT THAT THIS IS A DESIGN ISSUE AND NEEDS A THROUGH FIX. IT CAN CAUSE A DANGEROUS SITUATION IF BOTH HEADLIGHTS BLOW AT THE SAME TIME.
Power train, Feb 27, 2020
VEHICLE STALLS DURING HARD BRAKING CAUSING AN EXTREMELY UNSAFE CONDITION WHEN HAPPENING ON THE ROAD. OBVIOUSLY ONCE THE CAR STALLS THE OPERATOR CAN NO CONTROL AND MUST PUT THE CAR IN PARK TO RESTART. DIAGNOSED BY DEALER AS BAD TORQUE CONVERTER.
Power train, Feb 20, 2020
MY TRANSMISSION WAS SERVICED FOR A TORQUE CONVERTER RECALL AT THIS DATE. JUST A FEW THOUSAND MILES LATER MY TRANSMISSION CONTINUES TO DETERIORATE.IT MAKES LOUD NOISES WHILE DRIVING. MY SUBARU DEALER INDICATES THE TRANSMISSION COULD FAIL AT ANY TIME AND WILL FAIL EVENTUALLY.SUBARU CORPORATE SAYS THAT THIS IS NOT THEIR PROBLEM. THEY HAVE AN ARBITRARY 100,000 WARRANTY FOR THE ISSUE. I'M CONCERNED THE ISSUE WILL CAUSE ME TO BE INVOLVED IN AN ACCIDENT. OR LEAVE ME STRANDED, BOTH OF WHICH ARE SAFETY ISSUES. CAN YOU PLEASE HELP ME RESOLVE THIS WITH SUBARU. SHOULDN'T BY TRANSMISSION WARRANTY HAVE RESET, WHEN THEY SERVICED THE TRANS FOR THE TORQUE CONVERTER RECALL. THANK YOU FOR YOUR ASSISTANCE.
Steering, Other or unspecified, Service brakes, Feb 17, 2020, crash
ON 2/11/20 AROUND 12:30PM ET, I WAS APPROACHING THE HIGHWAY VIA AN ONRAMP, AND MY SPEED WAS BARELY 25 MPH. SUDDENLY, AS I WAS ON THE APPROACH-ROAD, I SUDDENLY FELT THAT THE STEERING WAS LOCKED AND TURNING ON THE RIGHT SIDE ONLY (EITHER STEERING OR ANTI-LOCK MALFUNCTION). IT HIT THE FENCE AND THEN TURNED (FLIPPED) ON ITS DRIVER SIDE AS CAN BE SEEN IN THE PICTURE. I BELIEVE THIS IS A SAFETY ISSUE, SO PLEASE MAKE A PROPER INVESTIGATION. MY CAR WAS TOTALED. MY DAMAGED CAR IS IN 'COUNTY TOWING' IN 49 FULLERTON AVE, YONKERS, NY 10704, PHONE: (914) 423-1101
Service brakes, Engine, Feb 12, 2020
CAR STALLS OUT WHEN I COME TO A COMPLETE STOP, ESPECIALLY IF I HAVE TO STOP SHORT DUE TO BEING CUT OFF. CAR IS AN AUTOMATIC, SO THIS IS NOT SUPPOSED TO HAPPEN AND IS VERY DANGEROUS WHEN CARS ARE COMING BEHIND ME. I TOOK IT BACK TO THE DEALER 3 TIMES OVER THE YEARS AND EACH TIME THEY SAID THEY COULD NOT REPLICATE THE PROBLEM AND THUS NO DIAGNOSIS. AFTER READING ONLINE, IT SEEMS TO BE A KNOWN PROBLEM TO SUBARU WITH A FAULTY TORQUE CONVERTER.
Structure, Feb 9, 2020
OUR MOONROOF SUDDENLY DETACHED AND FLEW OFF FROM THE CAR WHILE DRIVING ON HIGHWAY. WE WERE GOING ACROSS THE SAN MATEO BRIDGE AROUND 10:45 AM ON SUNDAY 2/9/20 AND SUDDENLY HEARD LOTS OF WIND NOISE FROM THE MOONROOF, SLID BACK THE SUN SHADE, AND FOUND THE MOONROOF WAS GONE.
Power train, Feb 8, 2020
2011 SUBARU OUTBACK ENGINE OCCASIONALLY SHUDDERS AND IS SLOW TO START UP, PARTICULARLY IN EXTREME COLD. STARTING TODAY, 2/8/2020,WHEN DRIVING AND COMING TO A STOP, RUNNING ENGINE STALLED AND SHUT DOWN ON MULTIPLE OCCASIONS. FIRST WHEN DRIVING ON A BUSY STREET; TURNED IGNITION OFF AND RESTARTED ENGINE, DRIVING SLOWLY HOME. SECOND WHEN BRAKING TO A STOP AT AN INTERSECTION ON DRIVE TI BERMAN SUBARU OF CHICAGO DEALERSHIP FOR INSPECTION. BERMAN'S INSPECTION SAID NO CODES WERE STORED, PROVIDED THIS SERVICE RECOMMENDATION: "GIVE OWNER OPTION OF EITHER A NEW TRANS OR A TORQUE CONVERTER. IF CONVERTER IS REPLACED THERE MAY BE INTERNAL TRANS ISSUES. RECOMMENDATION: REPLACE TORQUE CONVERTER AND O RING. APPROVED: $ 154.95 - DECLINED: $ 2,457.53"
Visibility/wiper, Jan 21, 2020
WHILE DRIVING STRAIGHT AT 60 MPH ON A 4 LANE DIVIDED HIGHWAY, SUNROOF SUDDENLY EXPLODED INTO HUNDREDS OF BITS OF GLASS. FORTUNATELY, THE SHADE WAS CLOSED SO NO GLASS CAME INSIDE THE VEHICLE. NO OTHER DAMAGE OCCURRED TO THE VEHICLE, AND I WAS ABLE TO KEEP THE CAR UNDER FULL CONTROL. THIS OCCURRED DURING DAYTIME HOURS ON JANUARY 17, 2020. OUTSIDE TEMPERATURE WAS 37 DEGREES. NO CARS WERE IN FRONT OF ME THAT MAY HAVE THROWN UP ANY ROCKS, SO THERE IS NO APPARENT CAUSE FOR THIS GLASS FAILURE TO OCCUR.