2015 Subaru Outback
Problems, recalls and owner-reported issues
Visibility/wiper is the leading concern among 509 owner complaints filed for this model year. This is the 7th highest complaint count among 26 Outback model years with reports.
Of the 2015 reports, 19 involved a crash and 5 involved a fire. 16 people were injured.
What owners report most often
Recalls and investigations
Steering, columnDo not drive until repairedMay 11, 2016
Subaru of America, Inc. (Subaru) is recalling certain model year 2016-2017 Legacy and Outback vehicles manufactured February 29, 2016, to May 6, 2016. The steering column on the affected vehicles may have been improperly machined, and as a result, turning the steering wheel may have no effect on the direction of the wheels.
The loss of steering ability would increase the risk of a crash.
Subaru will notify owners, and dealers will inspect the lot number on the steering column, replacing the steering column, as necessary, free of charge. The recall began May 13, 2016. Owners may contact Subaru customer service at 1-800-782-2783 or by visiting http://www.wtd65.service-campaign.com. Subaru's number for this recall is WTD-65. Note: Until the vehicles have been inspected, owners are advised not to drive their vehicles.
Campaign 16V292000 on NHTSA.gov
Electronic stability control (ESC)Apr 27, 2016
Subaru of America, Inc. (Subaru) is recalling certain model year 2015 Legacy and Outback vehicles manufactured on July 20, 2015. The brake fluid used in these vehicles may contain excess moisture which may adversely affect the performance of the electronic stability control system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems."
Poor performance of the electronic stability control system when it is activated may result in a loss of vehicle control, increasing the risk of a crash.
Subaru will notify owners, and dealers will perform an ABS activation, then flush and replace the brake fluid, free of charge. The recall began on May 20, 2016. Owners may contact Subaru customer service at 1-800-782-2783. Subaru's number for this recall is WTC-64.
Campaign 16V251000 on NHTSA.gov
Power train, driveline, driveshaftAug 10, 2015
Subaru of America, Inc. (Subaru) is recalling certain 2015 and 2016 model year Subaru Legacy 4-Door and Outback vehicles manufactured July 3, 2015, to July 27, 2015. Transmission oil may leak from a deformed seal cap on the propeller shaft yoke.
If the transmission oil leaks onto the exhaust pipe, there is a possible risk of fire.
Subaru will notify owners, and dealers will replace the propeller shaft, free of charge. The recall began on August 28, 2015. Owners may contact 1-800-782-2783. Subaru's number for this recall is WQU-56.
Campaign 15V502000 on NHTSA.gov
Forward collision avoidance, crash imminent brakingJun 12, 2015
Subaru of America, Inc. (Subaru) is recalling certain model year 2015 Legacy vehicles manufactured March 10, 2014, to April 16, 2015, Outback vehicles manufactured February 24, 2014, to April 16, 2015, Impreza vehicles manufactured September 9, 2014, to April 14, 2015, XV Crosstrek vehicles manufactured October 16, 2014, to April 15, 2015, and 2016 WRX vehicles manufactured March 23, 2015, and equipped with the Eyesight Driver Assist System. If the switch that activates the brake lights fails, the automatic pre-collision braking component of the driver assist system will not function.
If the automatic pre-collision braking system does not function as intended, the vehicle will not react to an obstacle in its path, increasing the risk of a crash.
Subaru will notify owners, and dealers will reprogram the driver assist system, free of charge. The recall began on July 20, 2015. Owners may contact Subaru customer service at 1-800-782-2783. Subaru's number for this recall is WQS-54.
Campaign 15V366000 on NHTSA.gov
Trailer hitchesSep 19, 2014
Subaru of America, Inc. (Subaru) is recalling certain model year 2015 Outback vehicles manufactured January 22, 2014, to August 18, 2014, and equipped with a Subaru accessory trailer hitch assembly. During installation, the trailer hitch mounting nuts may have been overtightened, potentially resulting in failure of the trailer hitch mounting studs.
The mounting nut(s) may not provide sufficient force to remain attached to the studs or the studs themselves might break. If this were to happen while a trailer is being towed, the driver might not be able to operate the vehicle as desired or the trailer may detach from the vehicle. Either situation could increase the risk of a crash.
Subaru will notify owners, and dealers will replace all eight mounting nuts for the trailer hitch assembly, and will inspect all eight mounting studs for damage, free of charge. The recall began on October 7, 2014. Owners may contact Subaru customer service at 1-800-782-2783. Subaru's number for this recall is WQN-50.
Campaign 14V577000 on NHTSA.gov
Representative owner complaints: other or unspecified
108 reports, newest first. Show all
Other or unspecified, Mar 7, 2016
DRIVING AT HIGHWAY SPEED AND SUNROOF GLASS EXPLODED FOR NO KNOWN REASON. SHATTERED GLASS RAINED DOWN INTO DRIVER COMPARTMENT. SUNROOF WAS CLOSED AT THE TIME. HAD SIMILAR ISSUE WITH FRONT WINDSCREEN CRACKING FOR NO APPARENT REASON. CAR WAS SITTING IN DRIVEWAY.
Other or unspecified, Feb 16, 2016
SHORTLY AFTER PURCHASING OUR VEHICLE, A PEBBLE HIT THE WINDSHIELD CAUSING A CHIP IN DRIVERS SIDE. CHIP WAS REPAIRED BY OUR DEALERSHIP, BUT WAS IN LINE OF VISION. WAS EXCEPTING THIS REPAIR, BUT THOUGHT THE WINDSHIELD MATERIAL WAS TOO SOFT OR BRITTLE FOR THIS SMALL REPAIR, NOW HAVE A BROKEN WINDSHIELD FROM CHIP ON LEFT SIDE, NEEDS REPLACING.
Other or unspecified, Dec 27, 2015
WHILE PARKED OVERNIGHT THE FRONT WINDSHIELD DEVELOPED A18 INCH HORIZONTAL CRACK AT EYE LEVEL STARTED FROM THE DRIVERS SIDE. THE CRACK IS TRAVELING. AIR TEMP WAS IN THE 70'S, NO RAIN OR HAIL, HAPPENED SOMETIME BETWEEN DEC 24-26, 2015. ODOMETER WAS 9200. I SAW ON A CAR COMPLAINTS WEBSITE MANY OTHER 2015 OUTBACKS WITH THE SAME ISSUE.
Electrical system, Other or unspecified, Visibility/wiper, Nov 23, 2015
PURCHASED THE 2015 OUTBACK IN SEPT. 2014. TOOK TO BACK TO DEALERSHIP SERVICE DEPT. OCTOBER. 24, 2014 BECAUSE OF LOUD POPPING NOISE AROUND WINDSHIELD ESPECIALLY WHEN BLUETOOTH PHONE CONNECTED. THEY COULD NOT FIND ANY PROBLEMS. POPPING NOISE AROUND WINDSHIELD CONTINUED FROM TIME TO TIME. TOOK BACK TO DEALER JULY 29, 2015 FOR POPPING NOISE AROUND WINDSHIELD AND POOR RADIO AM RECEPTION. THEY REPLACED THE RADIO BUT AM RADIO RECEPTION STILL NOT GREAT. GOT IN THE OUTBACK ON NOV 17, 2015 AND THERE WAS A 5" CRACK ON THE BOTTOM OF THE WINDSHIELD SLIGHTLY RIGHT OF THE CENTER. A COUPLE OF WEEKS BEFORE THIS I WAS DRIVING AND HEARD A VERY LOUD POPPING NOISE. IT MADE ME JUMP AS I THOUGHT THE WINDSHIELD WAS GOING TO SHATTER BUT NOTHING HAPPENED. I HAD RECEIVED A LETTER FROM SUBARU ABOUT WINDSHIELD CRACKING PROBLEMS SO I CONTACTED THE DEALERSHIP. I TOOK IT IN SO THEY COULD TAKE A PICTURE. AT THAT TIME I ALSO REPORTED PROBLEMS WITH THE DEFROSTER NOT KEEPING THE WINDSHIELD CLEAR ESPECIALLY ON RAINY DAYS AND NIGHTS. THIS PROBLEM WITH THE DEFROSTER HAS OCCURRED SEVERAL TIMES AND IT WAS I THE LOWER PORTION OF THE WINDSHIELD. I THOUGHT THE SUBARU HAD ELECTRICAL L ISSUES BECAUSE OF THE POPPING, POOR AM RADIO RECEPTION AND THE DEFROSTER. NOW THE WINDSHIELD! THIS IS MY FIRST SUBARU AND POSSIBLY LAST IF THE PROBLEMS PERSIST. ALL OF THE INCIDENTS HAPPENED WHILE DRIVING BUT WHEN I DISCOVERED THE CRACK IT WAS PARKED IN THE GARAGE. CRACK US NOW ABOUT 9".
Other or unspecified, Nov 17, 2015
I HAVE HAD THIS CAR FOR 1 YEAR AND HAVE HAD 3 WINDSHIELDS CRACK. I HAVE NEVER HAD A CAR THAT HAD THIS MANY INCIDENTS WITH CRACKED WINDSHIELDS
Other or unspecified, Oct 26, 2015
THE WINDSHIELD CRACKED EARLIER THIS YEAR AND HAD TO BE REPLACED. THE CRACK EXTENDED FROM THE UPPER RIGHT TO THE DRIVERS SIDE. LAST WEEK A ROCK HIT MY WINDSHIELD AND WITHIN MINUTES A 2 FOOT CRACK APPEARED (EXTENDS FROM UPPER RIGHT TO THE MIDDLE). THE CRACK IS CONTINUING TO GROW. I'M CONCERNED THERE IS A SAFETY ISSUE WITH THE WINDSHIELD.
Other or unspecified, Visibility/wiper, Sep 21, 2015
WINDSHIELD CRACKED WHILE DRIVING THROUGH LAKE TAHOE AREA WITHOUT ANY DEBRIS HITTING WINDSHIELD. THE CRACK STARTED AT LOWER PASSENGER CORNER AND HAS GROWN PAST MID SECTION OF THE WINDSHIELD. THIS IS THE 2ND WINDSHIELD DAMAGED BEYOND REPAIR ON THIS VEHICLE.
Other or unspecified, Sep 16, 2015
NOTICED A SMALL WINDSHIELD CRACK AND WAS TOLD IT COULDN'T BE REPAIRED. IT STAYED SMALL FOR A MONTH OR SO THEN SPREAD RAPIDLY WHEN WEATHER HEATED UP. I'VE HAD DINGS BEFORE IN PRIOR CARS' WINDSHIELDS, BUT NEVER A CRACK.
Other or unspecified, Sep 13, 2015
THE WINDSHIELD CRACKED IN THE BOTTOM CORNER OF THE PASSENGER SIDE, MERELY AS A RESULT OF THE WINDSHIELD WIPER RETRACTING ONTO IT WHILE BEING WASHED. (I HAVE NEVER IN MY 30+ YEARS OF DRIVING CARS HAD A WINDSHIELD CRACK FROM THE IMPACT OF A WINDSHIELD WIPER RETRACTING ONTO IT!!!) THE CRACK HAS SINCE SPREAD ALMOST TO THE DRIVER SIDE. BASED ON MY OWN RESEARCH AND INVESTIGATION, I BELIEVE THE BUILT IN WINDSHIELD DE-ICER UNIT COMPROMISES THE INTEGRITY OF THE WINDSHIELD GLASS. IN THE EVENT AN ACCIDENT WERE TO OCCUR, THE WINDSHIELD COULD VERY WELL SHATTER AND CAUSE BODILY INJURY. A SUBARU OF AMERICA REPRESENTATIVE CONFIRMED VIA EMAIL THAT "IN THE PAST FEW MONTHS WE HAVE SEEN A HIGHER DEMAND FOR WINDSHIELD REPLACEMENT THAN WE USUALLY SEE. OUR PARTS DEPARTMENT IS WORKING HARD WITH RETAILERS AND SUPPLIERS AVAILABILITY....WE HAVE ALSO UPDATED OUR PRODUCTION PROCESS TO IMPROVE THE DURABILITY OF OUR WINDSHIELDS." CLEARLY, THE SUBARU OUTBACK 2015 WINDSHIELDS HAVE A DEFECT, AND THERE SHOULD BE A RECALL FOR THEM TO BE REPLACED AT NO COST TO THE OWNER BEFORE SOMEONE GETS HURT. I HAVE AN APPOINTMENT WITH THE LOCAL DEALERSHIP TO HAVE THE WINDSHIELD REPLACED NEXT WEEK. ONLY TIME WILL WILL TELL HOW LONG THIS WILL TAKE AND HOW MUCH IT IS GOING TO COST. IN FAIRNESS, THE SUBARU OF AMERICA REP HAS ASKED ME TO SEND A COPY OF THE REPLACEMENT RECEIPT TO SEE IF THEY CAN HELP WITH THE COST. CONSIDERING SUBARU'S REPUTATION, MY HOPE IS THEY WILL ULTIMATELY REIMBURSE ME IN FULL.
Other or unspecified, Sep 5, 2015
THE WINDSHIELD CRACKED HORIZONTALLY ON THE DRIVER'S SIDE. NOTHING HIT THE WINDSHIELD TO CAUSE THE CRACK. IT WAS FINE WHEN I GOT HOME FROM WORK AND PARKED THE VEHICLE IN THE GARAGE; THE FOLLOWING MORNING THE CRACK WAS THERE.
Other or unspecified, Visibility/wiper, Sep 4, 2015
INTERIOR REAR VIEW MIRROR BROKE OFF THE MOUNTING WITH GLASS ATTACHED TO THE MOUNTING. THEIR WAS NO FORCEFUL MOVEMENT OR ADJUSTMENT BEING APPLIED TO THE MIRROR AT THE TIME, IT JUST CAME DOWN. DISTRACTING MY DRIVING.
Other or unspecified, Sep 4, 2015
TRAVELING FROM KANSAS CITY MO TO PHOENIX WINDSHIELD DEVELOPED CRACK WHILE DRIVING. WE WERE TRAVELING IN A LIGHT RAIN AND THERE WAS SOME VERY SMALL PEA GRAVEL BEING THROWN UP BY PASSING CARS ON THE OPPOSITE SIDE OF CAR. THE CRACK CENTERED OVER THE PASSENGER WIPER ABOUT 4 INCHES UPWARD. THERE WAS NO STAR FORMATION. I TOOK IT TO THE SUBARU DEALERSHIP IN CHANDLER AZ. I WAS TOLD BY THE GENERAL MANAGER THAT THERE WAS A BACK ORDER ON THE GLASS BUT TO WAIT UNTIL I RETURNED TO KANSAS CITY FOR REPAIR. DURING OUR DRIVE HOME I CALLED OUR INSURANCE, SUBARU (WHERE PURCHASED) AND GLASS COMPANY. I FOUND THAT GLASS ON MY OUTBACK WAS AT LEAST 6 WEEKS OUT. AFTER 6 WEEKS I WAS AGAIN TOLD THE GLASS REMAINS ON BACKORDER. IT WAS FINALLY REPLACED BY SAFELITE ON AUGUST 25TH. PLEASE LOOK INTO THIS. IS THERE SOME KIND OF DEFECT IN THE WINDSHIELD, INSTALLATION, OR FIT? THANKS
Other or unspecified, Sep 1, 2015
I WAS AT WORK TODAY AND WHEN I LEFT I SAT IN THE OUTBACK FOR ABOUT 10 MIN WITH THE AIR CONDITIONING ON AND MADE PHONE CALLS. WHEN I GOT READY TO TAKE OFF I HEARD A CRACK. I LOOKED AROUND AND DIDN'T SEE ANYTHING. ABOUT 30 MINUTES AGO, MY HUSBAND AND I WENT TO PICK UP THE GRANDKIDS AND MY HUSBAND SAID, "HOW DID THE WINDSHIELD GET CRACKED? HE WAS RIGHT IT WAS CRACKED RIGHT AT THE REARVIEW MIRROR. I CALL THE SERVICE DEPARTMENT OF THE SALES COMPANY AND THEY SAID I WILL HAVE TO COME WHEN A SUBARU REP IS IN THE STORE AND HE WILL TELL WHETHER IT WAS DEFECTIVE MATERIAL. IT HAS TO BE A DEFECT, I WAS SITTING STILL AND IT JUST CRACKED. IT WAS NOT HIT BY ANYTHING, AND THERE ARE NO INDENTS WHERE IT WAS HIT.
Other or unspecified, Aug 14, 2015
I HEARD A POP ON THE HIGHWAY, ALTHOUGH NOTHING HIT MY VEHICLE. SEVERAL SMALL CRACKS APPEARED-ONE QUICKLY GOT LARGER. I HAD CALLED SUBARU A FEW MONTHS BEFORE ABOUT THE POP AS MY MECHANIC SAID THE WINDSHIELD SHOULD BE REPLACED-THERE WAS NO REACTION TO THIS COMPLAINT. I HAVE HAD ISSUES WITH WIND NOISE WITH THIS VEHICLE, AND HAD THE SMALL WINDOW REPLACED AS WELL. THERE IS A GENERAL ISSUE WITH THE WINDOW SIZING AND PLACEMENT OF THE WINDOWS IN THIS MODEL, AND SUBARU NEEDS TO ISSUE A RECALL BEFORE A SERIOUS ACCIDENT OCCURS.
Other or unspecified, Aug 13, 2015
THE WINDSHIELD HAS DEVELOPED A SMALL CRACK ON THE PASSENGER SIDE BEHIND THE WINDSHIELD WIPER. I TOOK IT TO THE DEALER AND THEY CLAIM THERE IS AN IMPACT POINT AT THE ORIGIN OF THE CRACK, YET THERE IS NO EVIDENCE OF ANY DAMAGE WHATSOEVER TO THE WIPER ASSEMBLY. I WASHED THE CAR ON TUESDAY 8/11/15 AND THERE WAS NO CRACK THEN. THE CRACK WAS FIRST NOTICED BY A PASSENGER ON 8/12/15. THE CRACK SEEMS TO BE GETTING LARGER. THE SUBARU DEALER WILL NOT COVER THE REPLACEMENT UNDER THE WARRANTY, BUT I KNOW NOTHING HIT MY WINDSHIELD. THE CAR IS ALWAYS KEPT IN MY GARAGE WHEN NOT IN USE.
Other or unspecified, Aug 3, 2015
NEW WINDSHIELD SUFFERED A MINOR ROCK IMPACT ON THE FREEWAY. THE CRACK PROPAGATED QUICKLY. THE WINDSHIELD REQUIRES REPLACEMENT, BUT THE SUBARU DEALERS SAY THERE IS A 3 MONTH BACKLOG!
Other or unspecified, Aug 1, 2015
7/28/15 - I CAME OUT TO MY 2015 SUBARU OUTBACK AT THE END OF THE WORK DAY AND FOUND A "V" SHAPED CRACK IN MY WINDSHIELD, APPROX 9-11 INCHES IN EACH DIRECTION, ORIGINATING BELOW THE WINDSHIELD WIPER IN THE MIDDLE OF THE WINDSHIELD. MY FIRST THOUGHT WAS DEFECT IN THE GLASS SINCE THE TEMPERATURE THAT DAY WAS APPROX. 93 DEG. 7/29/15 - I WENT TO THE NEARBY DEALERSHIP AND UPON INSPECTION BY THE SERVICE DEPT. WAS TOLD "A ROCK HIT THE WINDSHIELD" WHICH CAUSED THE WINDSHIELD TO CRACK. MY RESPONSE, "HOW COULD A ROCK HIT UNDER THE WINDSHIELD WIPER WHERE THERE IS NO EVIDENCE OF A ROCK HITTING IT?" THE COST TO REPLACE THE WINDSHIELD IS OVER $700.00, NOT COVERED BY SUBARU WARRANTY AND THE WINDSHIELDS ARE BACKLOGGED BY 4-6 WEEKS SINCE THERE NONE IN STOCK. I RETURNED HOME DISCOURAGED AND IMMEDIATELY PULLED UP NUMEROUS COMPLAINTS ABOUT THE 2015 WINDSHIELDS CRACKING. 7/30/15 - I WENT TO THE DEALER WHERE I PURCHASED MY CAR, ARMED WITH 19 PAGES OF WINDSHIELD COMPLAINTS. THE SERVICE DEPT REP INSPECTED THE WINDSHIELD AND ALSO SAID "A ROCK HIT THE WINDSHIELD" BUT SAID THIS IS COMMON OCCURRENCE, WINDSHIELDS WERE IN SCARCE SUPPLY AND NOT COVERED BY SUBARU WARRANTY. HOWEVER, HE WAS ABLE TO LOCATE THE LAST WINDSHIELD THEY HAD IN STOCK AND RESERVED IT SO I NOW HAVE A REPAIR DATE IN A WEEK. I AM STILL GOING TO HAVE TO PAY THE $700.00 WHETHER IT IS COVERED BY MY INSURANCE COMPANY AS COMPREHENSIVE OR CASH OUT OF POCKET. I QUESTIONED THE SERVICE REP ABOUT THIS OBVIOUS DEFECT, THICKNESS OF THE GLASS AND THE HEATING ELEMENT UNDER THE PASSENGER SIDE WIPER AND OTHER VEHICLES HIT BY SMALL PEBBLES WHERE "PITTING" WOULD OCCUR BUT NOT CRACKING WHEN HIT. AS A GOOD SERVICE REP, HIS ANSWERS WERE EVASIVE BUT EMPATHETIC, WHICH LED ME TO BELIEVE THIS ISSUE IS BEING IGNORED BY SUBARU. I WAS ASSURED, THOUGH, IF IN THE FUTURE, SUBARU WERE TO HAVE A RECALL ON THE WINDSHIELD, I WOULD BE REIMBURSED.
Other or unspecified, Jul 30, 2015
CRACK IN THE WINDSHIELD APPEARED OVER THE WEEKEND. STARTED IN THE LOWER CORNER ON THE PASSENGER'S SIDE AND SPREAD ABOUT 2/3 OF THE WAY TO DRIVER'S SIDE.
Other or unspecified, Jul 28, 2015
NOTICED A SMALL CRACK IN THE WINDSHIELD THE MORNING OF 7/23/15, I DO NOT RECALL ANYTHING HITTING MY WINDSHIELD, BY LUNCH TIME THE CRACK HAD SPREAD HALF WAY ACROSS THE WINDSHIELD. NOW TO REPLACE THE WINDSHIELD I'M TOLD IT IS ON NATIONAL BACK ORDER AND MAY TAKE QUITE A WHILE TO GET A REPLACEMENT. SOUNDS TO ME LIKE SUBARU INSTALLED CHEEP OR DEFECTIVE GLASS WINDSHIELDS.
Other or unspecified, Jul 24, 2015
I WAS DRIVING ON THE HIGHWAY AND HEARD A RANDOM CRACKING SOUND. I THEN HEARD IT AGAIN COUPLE MINUTES LATER. DROVE HOME AND DIDN'T SEE ANYTHING FOR SEVERAL DAYS. THIS MORNING WHILE DRIVING HOME FROM THE GYM ON A REGULAR ROAD I HEARD THE SAME CRACKING SOUND AND THEN SAW A HUGE CRACK IN MY WINDSHIELD QUICKLY SPREADING. THE CRACK IS QUICKLY SPREADING AND IT LOOKS LIKE I WILL HAVE TO NOW REPLACE THE WINDSHIELD
Other or unspecified, Visibility/wiper, Jul 19, 2015
NAVIGATION SYSTEM SCREEN HAS SERIOUS GLARE DURING DAYLIGHT HOURS. ALMOST DROVE OFF ROAD INTO A DITCH YESTERDAY, WHILE TRYING TO SEE SCREEN. NO ONE ELSE ON ROAD. SYSTEM VIRTUALLY USELESS. ALSO SEVERE GLARE ON DRIVER-SIDE MIRROR FROM CAR INTERIOR, MAKES IT HARD TO SEE VEHICLES ON LEFT. SUBARU COULD FIX THIS PROBLEM WITH DESIGNING A PRE-CUT ANTI-GLARE SCREEN COVER OR SIMPLY REPLACING THE NAVIGATION SYSTEM SCREEN WITH A NEW ANTI-GLARE PLASTIC ONE. SOMEONE WILL EVENTUALLY GET HURT OR KILLED.
Other or unspecified, Visibility/wiper, Jul 17, 2015
WINDSHIELD FOUND CRACKED UNEXPECTEDLY WHEN COMING OUT FROM A STORE. 6" CRACK GREW QUICKLY OVER 2 WEEKS, SPREADING ALL OVER THE PASSENGER SIDE IN A BRANCHED FORMATION ABOUT 2X1'. YESTERDAY, ANOTHER CRACK DEVELOPED IN FRONT OF THE DRIVER'S SIDE AND IS COMPROMISING VISIBILITY WITH A GLARE FROM THE CRACK AND GROWING QUICKLY AGAIN. REPLACEMENT WINDSHIELD IS BACK-ORDERED FOR SEVERAL WEEKS. HAVE BEEN WAITING ABOUT 1 MONTH NOW, DRIVING WITH AN UNSAFE/UNSIGHTLY BRAND NEW CAR, AND I'M OUT A $500 DEDUCTIBLE. GOING TO CONTACT SUBARU AS WELL, BUT THEY NEED MORE PRESSURE TO REPLACE AND REIMBURSE THIS SEEMINGLY COMMON PROBLEM WITH THIS BRAND NEW CAR. UPDATED 10/9/15 *LN.......UPDATED 10/19/15 *BF UPDATED 11/28/2017*CN
Power train, Other or unspecified, Jul 13, 2015
I WAS GETTING GAS AT A STATION. WHEN I WAS FINISHED PUMPING GAS I ENTERED THE CAR, STARTED IT, PUT IT IN REVERSE, BRAKED, PUT IT IN DRIVE, IT ROLLED BACKWARDS, PUT ON THE BRAKE, IT CONTINUED TO ROLL BACKWARDS, GAVE IT SOME GAS SINCE IT WAS STILL IN DRIVE, CAR JUMPED FORWARD ALMOST HITTING CAR PARKED IN FRONT OF ME, MY FOOT WAS STILL ON BRAKE AND IN DRIVE WHILE I TRIED TO KEEP IT FROM ROLLING BACKWARDS. TRIED TO MANIPULATE BRAKE AND GAS TO STOP ROLLING BACKWARDS. EVENTUALLY I SWERVED AROUND PARKED CAR IN FRONT OF ME WITHOUT HITTING IT. THIS HAS HAPPENED 4 TIMES SINCE I PURCHASED NEW CAR. I WENT TO 2 SUBARU DEALERSHIPS AND THEY SAID THAT IS NORMAL.
Electrical system, Other or unspecified, Jul 13, 2015
2015 SUBARU OUTBACK 2.5I LIMITED - MONDAY 6 JULY 2015 - WHILE DRIVING, THE CHECK ENGINE LIGHT, COLLISION PREVENTION OFF LIGHT, LINE WARNING OFF LIGHT, AND X-MODE LIGHT MESSAGES DISPLAYED. I HAD NOT DISENGAGED THE COLLISION PREVENTION OR LINE WARNING LIGHTS AND HAD NOT ENGAGED THE X-MODE FEATURE. THERE WAS NO MESSAGE INDICATING NO BRAKE LIGHTS. MADE APPOINTMENT FOR THURSDAY MORNING 9 JULY. BASED ON SERVICE ADVISOR'S ADVICE THAT IT WAS OK TO DRIVE THE CAR UNTIL I BROUGHT IT IN, I DROVE THE CAR FOR TWO DAYS WITH NO BRAKE LIGHTS. (DISCOVERED THIS WHEN MY WIFE FOLLOWED ME TO THE DEALER.) THERE SHOULD BE A MESSAGE TO ALERT THE DRIVER BRAKE LIGHTS ARE NOT OPERABLE. AFTER SERVICE APPOINTMENT THURSDAY (FLASHED COMPUTER TO CLEAR CODES), NOTICED THE VEHICLE WAS SLUGGISH. WHILE DRIVING AT 60 MPH FRIDAY AFTERNOON 10 JULY SLUGGISHNESS CONTINUED TO INCREASE, GEAR SHIFTING BECAME ERRATIC, THEN THE COLLISION PREVENTION OFF LIGHT AND LINE WARNING OFF LIGHT MESSAGES DISPLAYED - BUT NO CHECK ENGINE LIGHT. SHORTLY THEREAFTER THE VEHICLE TOTALLY FAILED TO MAINTAIN SPEED OR ACCELERATE. COASTED OFF THE EXIT RAMP AND CALLED FOR A TOW TRUCK. DO NOT KNOW WHETHER BRAKE LIGHTS WERE OPERABLE WHILE THIS WAS OCCURRING. I AM AWARE THERE IS A RECALL WQS-54 ON THE EYE-SIGHT SYSTEM (WHICH WE SHOWED THE DEALER SERVICE ADVISOR). HAVING NO WAY TO KNOW IF BRAKE LIGHTS ARE OPERABLE IS A SEVERE SAFETY HAZARD. I HAVE NOT RECEIVED ANY NOTIFICATION FROM SUBARU REGARDING THIS RECALL. UPDATED 11/14/2017*CN
Other or unspecified, Visibility/wiper, Jul 2, 2015
WE HAD THE SAME EXPERIENCE WITH OUR WINDSHIELD THAT OTHERS HAVE HAD -- SEE, EG, COMPLAINT # 10730819. ABOUT TWO WEEKS AFTER BUYING A NEW 2015 OUTBACK, WHILE DRIVING OUT OF OUR SOMEWHAT STEEPLY-ANGLED GARAGE, THE WINDSHIELD CRACKED. I SAW NO EVIDENCE OF A STONE HITTING THE WINDSHIELD AND THOUGHT THERE WAS A STRUCTURAL DEFECT. TOOK THE CAR TO OUR DEALER WHO DID A "PEN TEST" ON THE EXTERIOR OF THE WINDSHIELD. THE PEN TIP, INDEED, CAUGHT IN THE CRACK AND THE REPAIR PERSON SAID THAT INDICATED A ROCK HIT AND WE JUST HAD UNFORTUNATE LUCK. THE CRACK GREW QUICKLY, SNAKING AROUND THE WINDSHIELD, WHILE WE WAITED A FEW WEEKS FOR THE REPLACEMENT WINDSHIELD TO BECOME AVAILABLE VIA SAFELITE. BASED ON THIS AND OTHER COMMENT SITES, I'M CONCERNED ABOUT A REPEAT CRACK. ALSO, OF COURSE, WONDERING IF IT WAS REALLY JUST "BAD LUCK." OUR SUBARU DEALER'S SERVICE DEPARTMENT HAS BEEN NON-COMMUNICATIVE. I CONTACTED SUBARU CORPORATE WITH A COMPLAINT AND RECEIVED NO RESPONSE. DEEPLY DISAPPOINTED - AND WE'VE BEEN A "SUBARU FAMILY" FOR A LONG TIME.