2020 Subaru Outback
Problems, recalls and owner-reported issues
Visibility/wiper is the leading concern among 899 owner complaints filed for this model year. This is the 3rd highest complaint count among 26 Outback model years with reports.
Of the 2020 reports, 19 involved a crash and 7 involved a fire. 4 people were injured.
What owners report most often
Recalls and investigations
Air bags, sensor, occupant classification, front passengerMar 22, 2024
Subaru of America, Inc. (Subaru) is recalling certain 2020-2022 Outback and Legacy vehicles. A capacitor in the sensors for the Occupant Detection System (ODS) may crack and short circuit, which can prevent the front passenger air bag from deploying in a crash.
An air bag that does not deploy during a crash can increase the risk of injury.
Dealers will replace the ODS sensors on the front passenger seat, free of charge. Owner notifications were mailed February 3, 2025. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRA-24.
Campaign 24V227000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Jul 8, 2022
Subaru of America, Inc. (Subaru) is recalling certain 2020-2021 Outback and Legacy vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters are expected to be mailed August 24, 2022. Owners may contact Subaru's customer service at 1-844-373-6614. Subaru's number for this recall is WRK-22. This recall is an expansion of previous recall number 21V-955.
Campaign 22V485000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Dec 9, 2021
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.
An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.
Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed August 19, 2022. This recall includes all vehicles previously recalled under 19V-855. Vehicles previously recalled under 19V-855 will need to have the new remedy performed for this recall once available. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRK-21.
Campaign 21V955000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpJul 29, 2021
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Fuel pump failure can cause an engine stall while driving, increasing the risk of a crash.
Dealers will replace the low-pressure fuel pump, free of charge. Owner notification letters were mailed September 24, 2021. Subaru and Toyota owners may call customer service at 1-844-373-6614. Subaru's number for this recall is WRG-21.
Campaign 21V587000 on NHTSA.gov
Back over prevention, display functionDec 10, 2020
Subaru of America, Inc. (Subaru) is recalling certain 2020 Legacy and Outback vehicles equipped with "high" grade and "mid" grade multimedia navigation. The August 2020 over-the-air software update may have timed out without completing the installation, corrupting the data, and causing the rearview display to shutoff intermittently. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
The intermittent loss of the rearview image reduces the driver's visibility and increases the risk of crash.
Subaru will notify owners, and dealers will reprogram the software and, if necessary, replace the Cockpit Control Module, free of charge. The recall began January 22, 2021. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRH-20.
Campaign 20V766000 on NHTSA.gov
Service brakes, hydraulic, pedals and linkagesSep 18, 2019
Subaru of America, Inc. (Subaru) is recalling certain 2020 Outback and Legacy vehicles. The brake pedal mounting bracket may have a missing or insufficiently tightened bolt.
A missing or loose bolt may cause the brake pedal mounting area to deform over time, which can reduce braking performance and increase the risk of a crash.
Subaru will notify owners, and dealers will inspect the brake pedal mounting bracket hardware and replace the hardware or brake pedal assembly, as necessary, free of charge. The recall began October 1, 2019. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WUL-97.
Campaign 19V664000 on NHTSA.gov
Representative owner complaints: visibility
383 reports, newest first. Show all
Other or unspecified, Visibility/wiper, May 8, 2025
I am on my third windshield in les than a year. The tiniest pebble will crack the windshield, or sudden changes to weather has now caused a stress crack. Seems to be poor weight distribution on the design. There is extensive customer complaints on line with the same issue. Insurance will only cover two a year. There were no warnings of this issue when the car was purchased. This is an expensive hazard to keep having issues with. They need to do a recall on a fix.
Visibility, Jan 14, 2025
The contact owns a 2020 Subaru Outback. The contact stated that the front passenger’s side mirror had started to detach from the vehicle without an impact to the vehicle, and the mirror had become inoperable. The vehicle was not yet diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 68,000.
Visibility, Dec 12, 2024
The contact owns a 2020 Subaru Outback. The contact stated while the vehicle was parked in the garage, the contact became aware that there was a 12-inch-long crack on the windshield starting from the driver’s side of the windshield. The contact stated that there was no impact to the windshield that could have caused the windshield to crack. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 62,000.
Visibility/wiper, Nov 25, 2024
Windshield cracked from a rock chip. Within 1 day, the crack had expanded to 12 inches across the windshield.
Visibility, Nov 25, 2024
Rearview mirror fell off windshield with very little use. The mirror broke off a piece of the windshield, causing damage and requiring complete replacement of the windshield.
Other or unspecified, Visibility/wiper, Nov 11, 2024
Problem component: exterior mirror on driver side It was raining, I was driving, I heard what sounded like a loud explosion by my driver side window. After the initial shock, I thought a tire had blown out, but car drove ok and no tire warning light came on. It was a rural road with no shoulder, only deep stormwater ditch along the roadside, so there was no place to safely pull over in traffic to assess what may have happened. I drove about 2-3 miles before I could pull over at a safe spot.There I saw that the back side of my driver side mirror had completely disappeared. Wires were exposed. It appeared to have exploded off for no apparent reason. The body of the car was completely fine, the white exterior paint of the car was perfect, the actual housing of the mirror showed no marks, there are no dings or cracks in windows. No sign of any debris hitting the car. I reported it to Subaru general headquarters, and gave them all the info. I have an appt with local Subaru dealer this week. The mirror and housing are still on the car, minus the back, which is gone. My husband returned to the scene a few minutes later and searched for the piece that had propelled off the mirror or for any debris that could have caused the mirror to explode. There was nothing on the road, so wherever the back of the mirror went, it must have propelled far off the road. Safety issue: because an explosion like that nearly caused me to lose control of the car. And the piece that propelled off the mirror could have hit another car. Additional info. at the time of mirror exploding: my windshield wipers were on, it was a warm day so my air-conditioning was on, good chance my front dehumidifier was on. Car is equipped with heated mirrors, but heat was off.
Visibility/wiper, Aug 30, 2024
I have 2020 Subaru Outback and have had 14 windshield replacements/repairs. The windshield has spider cracked out of nowhere and has been unable to take the smallest impact without cracking in multiple locations. I have submitted multiple complaints to Subaru and was informed the issue is unique to my vehicle, but the car has never been inspected by Subaru, regardless of countless requests to do so. All but one windshield replacement has been submitted through my insurance, Subaru has covered one replacement. The last time I spoke with a Subaru representative I was informed it was not Subarus issue. No one was hurt during any windshield incidents but the quality and safety of the windshield is dangerous. Subaru has refused to thoroughly inspect my windshield and the safety of my vehicle.
Visibility/wiper, Aug 4, 2024
We are on our 3rd broken windshield in 3 years. We do not drive the car very often or drive any extreme ways. This is more broken windshields than I have had in my whole life in just a few years having this car. There must be something wrong with the way it’s made.
Visibility, Jul 29, 2024
The contact owns a 2020 Subaru Outback. The contact stated that while seated in the vehicle in the driveway of the residence, the front windshield cracked without impact. The vehicle was taken to the dealer; however, the contact was informed that the failure was not caused by a manufacturing defect. The windshield was replaced. The contact stated that the windshield had been replaced three times and was in the process of a fourth replacement. The contact stated that the first three windshield replacements were due to a small gravel striking the windshield. The contact stated that failures had occurred while driving, and it was very scary, she was very nervous when she heard the loud popping sound from the windshield. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was 500.
Visibility/wiper, Jul 21, 2024
This is a safety issue regarding the durability of windshields. I have had 2 incidents now with my 2020 subaru outback having a cracked windshield. Both times it came on suddenly with at least a foot long crack or more the first time and an 18 inch crack the second time just recently. I reported the incident to the service manager this time and he put me in touch with customer advocacy at subaru who is waiting for a report from the diagnosis on Monday, July 22. The first crack was in March 2024. Prior to the crack happening, I noticed a drip of dried substance running down the inside of my windshield from the top of the windshield. I thought it must be sealant and was going to contact subaru. However, without warning, I pulled out of my garage one morning to find a crack across the driver side of the windshield at least a foot or longer. There had been no incident of any rock hitting my windshield that I noticed and there was no damage to the paint on frame close to where the crack started which was on the outer edge of the windshield. The crack grew larger and crossed over the driver's visibility. I asked if there had been a recall since I thought this was odd and spontaneous but there was none. The service repair person said if a rock chip occurs in the defroster area in the perimeter of the windshield, the windshield will sustain a long crack. So I believed that something like that must have happened in my lack of knowledge of prior issues with subaru windshields. I had a $1000 deductible on my insurance and the repair was over that. Subaru refused to negotiate with State Farm to reduce the price so I paid the entire amount out of pocket. The second crack occurred while I was driving in the rain. I turned off my wipers to find an 18 inch long crack on the passenger side of the windshield starting at outer edge of glass. No incident of a rock chip, no damage to paint on frame.
Visibility/wiper, Jul 13, 2024
I am on my 4th windshield on a 2020 Subaru Outback
Visibility, Jul 10, 2024
The contact owns a 2020 Subaru Outback. The contact stated that while the vehicle was parked, the front windshield unexpectedly shattered. There was no impact to the windshield that could have caused the windshield to shatter. The vehicle was taken to the dealer, who suggested that the contact file a claim with the insurance company to replace the front windshield. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 90,000.
Visibility, Jun 14, 2024
The contact owns a 2020 Subaru Outback. The contact stated while the vehicle was parked, he became aware that the passenger’s side of the windshield was severely cracked. The dealer was contacted but the vehicle was not repaired. The contact was concerned that the vehicle was a safety hazard and could cause severe injuries to occupants in the vehicle. The manufacturer was notified of the failure and referred the contact to the Insurance Provider for assistance. The approximate failure mileage was 34,000.
Visibility/wiper, Jun 13, 2024
Windshield Cracked on vehicle, this is the 2nd incident and second full windshield replacement In 2 years, noth OEM.
Visibility/wiper, Forward collision avoidance, Jun 4, 2024
A small horizontal crack recently appeared on my Outback's front windshield while it was sitting in a garage overnight. The crack started from the passenger side and has now crept over to the middle of the windshield. Previous to this incident, the car had been sitting unused for over a month, so there was no opportunity for rocks or other debris from the road to cause the crack. This is the second time that the windshield has developed a crack out of thin air. I have replaced the windshield at least five times since owning the vehicle, in addition to having small chips from rocks repaired twice. These incidents are potentially dangerous and could possible interfere with the vehicle's automated systems such as collision detection and cameras.
Visibility/wiper, Apr 24, 2024
Windshield developed crack without impact. Crack runs from the bottom of windshield in front of steering wheel up to the middle of the windshield, impairing visibility. This is the fourth failed windshield on this vehicle within 4 years and 60,000 miles. Average lifespan of windshield on this car is less than 12 months. Previous windshields cracked with minor hits from pebbles at highway speeds. Windshield has not been inspected by manufacturer, police, or insurance representatives, but is available for inspection.
Visibility/wiper, Apr 22, 2024
Have had to replace front windshield 4 times in less than two (2) years due to windshield being cracked by small debris from other vehicles passing by. These have been very minor rocks that have hit the windshield with three of the times it occurred at less than 40 mph. One occurred when I was driving in a residential area at 20 mph. One event occurred spontaneously overnight with the car sitting inside an enclosed garage. Took a picture of the latest event. Concerned that if the window cracks that easy, what would happen if I am in an accident. Subaru is aware of the problem. Windshields have not been inspected by others. No warning lamps, messages, et cetera are related to these events. Review of web comments reveal that it is not an isolated event. Seems to be a design issue and how their Eyesight system affects the windshield design.
Visibility, Apr 11, 2024
The contact owns a 2020 Subaru Outback. The contact stated while driving at an undisclosed speed, the contact became aware that there was a large crack on the windshield going across the front windshield. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 59,000.
Visibility/wiper, Feb 21, 2024
On 2/20, a crack appeared across the drivers side of my windshield while my car was parked. The crack is approximately 15" long extending from the lower side of the windshield, curving up toward the middle of the windshield. The crack is significant enough that it will require replacement.
Visibility/wiper, Feb 16, 2024
Heated windshield area where the windshield wipers are shorted out and caused the windshield to crack
Visibility/wiper, Dec 26, 2023
The windshield is ridiculously susceptible to cracks. I’m on my third windshield in 4 years. I had the windshield last replaced in October and had a new crack within a month. I didn’t even notice anything hitting the windshield with this last crack.
Visibility, Dec 20, 2023
The contact owns a 2020 Subaru Outback Premium. The contact stated that while the vehicle was parked in the garage, the contact noticed the front windshield was fractured. The contact stated that the crack was in the middle of the windshield which was the same area that the previous windshield fracture had occurred. The contact stated that the front windshield had been replaced two times previously due to the same failure and this incident is the third occurrence. The vehicle was taken to the dealer and the contact was informed that the failure was due to the windshield glass being too thin. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 39,000
Visibility, Sep 20, 2023
The contact owns a 2020 Subaru Outback. The contact stated that while driving approximately 60 MPH, there was a cracking sound coming from the windshield. The contact stated that the windshield cracked without impact. The vehicle was taken to the dealer however, the windshield was not replaced. The manufacturer was made aware of the failure and opened a case to assist with the cost of the windshield replacement. The approximate failure mileage was 72,000.
Visibility, Aug 22, 2023
The contact owns a 2020 Subaru Outback. The contact stated that the passenger’s side windshield was cracked without impact. The contact took the vehicle to the local dealer, where it was diagnosed with needing the windshield to be replaced. The vehicle was not repaired. The contact took the vehicle to the second local dealer: Stocker Subaru (1454 Dreibelbis St, State College, PA 16801), where it was diagnosed with needing the windshield to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 29,000.
Visibility/wiper, Aug 11, 2023
When in reverse, the view behind the vehicle when using the rear camera display is poor when there is a shadow behind the vehicle making it difficult to see a person, especially a child. The rear view camera in my 2016 subaru Outback did not have this problem with shadows.