2020 Tesla Model Y
Problems, recalls and owner-reported issues
Forward collision avoidance is the leading concern among 279 owner complaints filed for this model year. This is the highest complaint count among 7 Model Y model years with reports.
Of the 2020 reports, 47 involved a crash. 25 people were injured.
What owners report most often
Recalls and investigations
Exterior lighting, headlightsAug 5, 2026
Tesla, Inc. (Tesla) is recalling certain 2017-2023 Model 3 and 2020-2023 Model Y vehicles. The headlight low beams may be too bright and exceed the maximum light output. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Headlight low beams that are too bright can reduce visibility for oncoming drivers, increasing the risk of a crash.
The remedy is currently under development. Owner notification letters are expected to be mailed October 3, 2026. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-17-003.
Campaign 26V507000 on NHTSA.gov
Back over prevention, softwareMay 5, 2026
Tesla, Inc. (Tesla) is recalling certain 2017, 2021-2023 Model 3, 2020-2023 Model Y, 2021-2023 Model S, and Model X vehicles operating software version 2026.8.6. The rearview camera image may be delayed when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A delayed rearview image reduces the driver's view behind the vehicle, increasing the risk of a crash.
Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed July 3, 2026. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-26-00-001.
Campaign 26V283000 on NHTSA.gov
Tires, pressure monitoring and regulating systemsDec 17, 2024
Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Driving with improperly inflated tires increases the risk of a crash.
Tesla released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 15, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-018.
Campaign 24V935000 on NHTSA.gov
Latches/locks/linkages, hood, latchJul 24, 2024
Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
An unlatched hood can fully open, obstructing the driver's view and increasing the risk of a crash.
Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed September 24, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-012.
Campaign 24V554000 on NHTSA.gov
Seat belts, front, warning light/devicesMay 28, 2024
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
A seat belt warning system that fails to alert occupants of an unbelted seat belt can increase the risk of injury during a crash.
Tesla will release an over-the-air (OTA) software update. Owner notification letters were mailed July 26, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-008.
Campaign 24V376000 on NHTSA.gov
Forward collision avoidance, warnings, external/pedestrian alertFeb 27, 2024
Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Pedestrians may be unaware of an approaching vehicle if the PWS sounds are muted, increasing the risk of a crash.
Tesla released an over-the-air (OTA) software update, release 2023.44.30.14, free of charge. Owner notification letters were mailed April 27, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-006.
Campaign 24V153000 on NHTSA.gov
Electrical system, instrument cluster/panelJan 30, 2024
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Warning lights with a smaller font size can make critical safety information on the instrument panel difficult to read, increasing the risk of a crash.
Tesla began releasing an over-the-air (OTA) software update, free of charge. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-003.
Campaign 24V051000 on NHTSA.gov
Electrical system, adas, autonomous/self driving, softwareDec 12, 2023
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
In certain circumstances when Autosteer is engaged, and the driver does not maintain responsibility for vehicle operation and is unprepared to intervene as necessary or fails to recognize when Autosteer is canceled or not engaged, there may be an increased risk of a crash.
Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 10, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-008.
Campaign 23V838000 on NHTSA.gov
Steering, automated/adaptive steeringFeb 15, 2023
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
FSD Beta software that allows a vehicle to exceed speed limits or travel through intersections in an unlawful or unpredictable manner increases the risk of a crash.
Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed April 15, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-001.
Campaign 23V085000 on NHTSA.gov
Exterior lighting, tail lightsNov 15, 2022
Tesla, Inc. (Tesla) is recalling certain 2023 Model 3 and 2020-2023 Model Y vehicles. One or both taillights may intermittently fail to illuminate.
A taillight that fails to illuminate may reduce the visibility of the vehicle, increasing the risk of a crash.
Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed January 14, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-016.
Campaign 22V844000 on NHTSA.gov
Visibility, power window devices and controlsSep 19, 2022
Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3, 2020-2022 Model Y, and 2021-2022 Model S and Model X vehicles. The window automatic reversal system may not react correctly after detecting an obstruction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
A closing window may exert excessive force by pinching a driver or passenger before retracting, increasing the risk of injury.
Tesla will perform an over-the-air (OTA) software update of the automatic window reversal system, free of charge. Owner notification letters were mailed March 31, 2032. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-013.
Campaign 22V702000 on NHTSA.gov
Electrical system, softwareApr 12, 2022
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Pedestrians may be unaware of an approaching vehicle if the PWS sounds are obscured, increasing the risk of a crash.
Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, including Summon and Smart Summon, free of charge. Owner notification letters were mailed June 6, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-003. Note: This recall supersedes recall 22V-063. Vehicles configured with Summon or Smart Summon and already remedied under 22V-063 will need to have the new remedy software installed.
Campaign 22V235000 on NHTSA.gov
Electrical system, softwareFeb 4, 2022
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model S, Model X, Model Y, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Pedestrians may be unaware of an approaching vehicle if the PWS sounds are obscured, increasing the risk of a crash.
Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, free of charge. Owner notification letters are expected to be mailed April 5, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-003. Note: This recall has been superseded by Recall 22V-235. Tesla's number for the new recall is SB-22-00-003.
Campaign 22V063000 on NHTSA.gov
Electrical system, softwareFeb 2, 2022
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model 3, Model S, Model X, and 2020-2022 Model Y vehicles. A software error may cause a valve in the heat pump to open unintentionally and trap the refrigerant inside the evaporator, resulting in decreased defrosting performance. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
Decreased defrosting performance may reduce the driver's visibility, increasing the risk of a crash.
Tesla will perform an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed April 1, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-18-002.
Campaign 22V050000 on NHTSA.gov
Electrical system, softwareFeb 1, 2022
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The audible chime may not activate when the vehicle starts and the driver has not buckled their seat belt. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
The driver may be unaware that their seat belt is not fastened, increasing the risk of injury during a crash.
Tesla will perform an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed April 1, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-002.
Campaign 22V045000 on NHTSA.gov
Electrical system, adas, autonomous/self driving, softwareJan 27, 2022
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Failing to stop at a stop sign can increase the risk of a crash.
Tesla will perform an over-the-air (OTA) software update that disables the "rolling stop" functionality, free of charge. Owner notification letters were mailed March 28, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-001.
Campaign 22V037000 on NHTSA.gov
SuspensionNov 21, 2021
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y vehicles. The front and rear suspension knuckles may fracture, causing the suspension links to separate.
Suspension links that separate can reduce vehicle stability and control, increasing the risk of a crash.
Tesla Service will inspect and replace the knuckles as necessary, free of charge. Owner notification letters were mailed January 18, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-31-004.
Campaign 21V912000 on NHTSA.gov
Forward collision avoidance, sensing system, cameraOct 29, 2021
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.
Unexpected activation of the AEB system may cause the car to stop suddenly, increasing the risk of a crash.
Tesla Service has released an over-the-air (OTA) software update, free of charge. The recall began October 25, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-00-004.
Campaign 21V846000 on NHTSA.gov
Suspension, critical fastenersOct 25, 2021
Tesla, Inc. (Tesla) is recalling certain 2020-2021 Model Y and 2019-2021 Model 3 vehicles. The front suspension lateral link fasteners may loosen, allowing the lateral link to separate from the sub-frame.
A lateral link separation could shift the wheel alignment, causing instability and increasing the risk of a crash.
Tesla Service will tighten or replace the lateral link fasteners as necessary, free of charge. Owner notification letters were mailed December 20, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-31-003.
Campaign 21V835000 on NHTSA.gov
Seat beltsMay 25, 2021
Tesla, Inc. (Tesla) is recalling certain 2018-2020 Model 3 and 2019-2021 Model Y vehicles. One or both fasteners that secure the front seat shoulder belt to the b-pillar may not be properly attached.
An improperly attached fastener may prevent the seat belt system from performing as designed, increasing the risk of injury.
Tesla Service will inspect and repair both fasteners if necessary, free of charge. Owner notification letters were mailed July 23, 2021. Owners may contact Tesla customer service online by visiting www.tesla.com/support/contact or by calling 1-877-79-TESLA (or 1-877-798-3752). Tesla's number for this recall is SB-21-20-001.
Campaign 21V389000 on NHTSA.gov
Seat belts, rear/other, retractorMay 25, 2021
Tesla, Inc. (Tesla) is recalling certain 2019-2021 Model Y vehicles. One or both fasteners that secure the left and right second row seat belt retractors may not be properly attached.
Improperly attached fasteners may prevent the seat belt retention system from performing as designed, increasing the risk of injury.
Tesla Service will inspect and replace both fasteners if necessary, free of charge. Owner notification letters were mailed July 23, 2021. Owners may contact Tesla customer service online by visiting www.tesla.com/support/contact or by calling 1-877-79-TESLA (or 1-877-798-3752). Tesla's number for this recall is SB-21-20-002.
Campaign 21V388000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMay 25, 2021
Tesla, Inc. (Tesla) is recalling certain 2019-2021 Model 3 and 2020-2021 Model Y vehicles. The brake caliper bolts may be loose, allowing the brake caliper to separate and contact the wheel rim.
Contact with the rim may cause a loss of tire pressure, increasing the risk of a crash.
Tesla Service will inspect and tighten, or replace the caliper bolts as necessary, free of charge. Owner notification letters were mailed July 23, 2021. Owners may contact Tesla customer service online by visiting www.tesla.com/support/contact or by calling 1-877-79-TESLA (or 1-877-798-3752). Tesla's number for this recall is SB-21-33-002.
Campaign 21V387000 on NHTSA.gov
Suspension, front, control armNov 17, 2020
Tesla, Inc. (Tesla) is recalling certain 2020 Model Y vehicles. The bolts connecting the front upper control arm and steering knuckle may have not been properly tightened, allowing the upper control arm to detach from the steering knuckle.
A detached upper control arm can cause the wheels to lean in or out, decreasing the driver's ability to steer and increasing the risk of a crash.
Tesla will notify owners, and dealers will inspect, and as necessary, tighten the bolts, free of charge. The recall began January 15, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-20-31-012.
Campaign 20V709000 on NHTSA.gov
Exterior lightingSep 30, 2020
Tesla, Inc. (Tesla) is recalling certain 2020 Model Y vehicles equipped with a global rear lamp and tow package configuration. A software error prevents the illumination of trailer brake lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Trailer brake lights that fail to illuminate during braking increase the risk of a crash.
Tesla will notify owners, and has released the firmware update over-the-air (OTA) to vehicles as of September 23, 2020. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-20-00-002.
Campaign 20V609000 on NHTSA.gov
Representative owner complaints: electrical system
28 reports, newest first. Show all
Electrical system, Service brakes, Sep 24, 2026
2020 Model Y developed a parking-brake/braking system failure. Vehicle displayed "Steering & Braking - Parking brake functions degraded/parking brake may not apply or release." This resulted in the vehicle being unable to drive for extended periods of time. Tesla diagnosed a rear-right brake caliper failure and quoted approximately $886. Tesla acknowledged the condition is not normal wear and tear but declined coverage because the vehicle is outside of warranty and there is no open recall. I am concerned about premature failure of a safety-critical brake/parking-brake component.
Power train, Electrical system, Other or unspecified, Sep 14, 2026
On June 17, 2026, I experienced a severe and life-threatening entrapment inside my 2020 Tesla Model Y. The incident occurred immediately after I finished charging the vehicle for approximately two hours at a charging station under direct sunlight, which left the car extremely hot. After charging, I drove a short distance, parked, and left the vehicle for approximately 20 minutes. Upon my return, my card key failed to unlock the vehicle. After contacting my wife for assistance, I was briefly able to open the door, but I became securely locked inside the cabin as soon as the door closed. The 12V battery had completely failed without any advanced warning or vehicle alarm. All power was lost. The windows were fully rolled up, the climate control stopped, and there was no airflow. The cabin temperature was rapidly rising due to the earlier sun exposure. In a state of panic and facing a dangerously overheating cabin, I called my wife to inform her that I needed to break a window. I struck the windshield to draw the attention of passersby, which cracked the glass but did not shatter it. I then attempted to force a side window outward to establish ventilation and crawled into the back seat to try to open the trunk, but all electronic and external release mechanisms were unresponsive. After regaining composure, I used my phone to look up emergency solutions online and ultimately located the manual mechanical door release. I was able to escape.
Electrical system, Apr 20, 2026
Odometer Fraud. The contact purchased a 2020 Tesla Model Y. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 78,823, but after driving the vehicle from the dealer's lot, the contact discovered through the vehicle settings that the actual mileage was 80,810. The dealer was contacted, but no resolution was provided. The dealer then updated the advertised mileage on the website.
Electrical system, Visibility/wiper, Feb 2, 2026
Observed intermittent center display/infotainment computer (MCU) crashes/reboots where the center display becomes blank and then restarts. In recorded events, when reverse was selected during an MCU reboot interval, the rearview camera image did not display until the reboot completed. Recorded rear camera unavailability during reverse was approximately 10–17 seconds. MCU crash/reboot behavior was observed to be repeatable, including predictable occurrence while the vehicle was in the built-in Service Mode. After a factory reset, repeated/double boot behavior was also observed. Additional observations: - With the turn signal activated, light leakage was observed in the side repeater camera image (glare/bloom present in the camera view). - With each windshield wiper sweep, the forward camera image was observed to briefly flicker to a purple/green distorted state and then return to normal. - During driving, the on-screen message “Auto Lane Change unavailable” was observed. A separate rear camera symptom has also been observed: intermittent freezing/stale frames (image appears not to update). This rear camera freeze behavior has not yet been captured on video. These conditions have been documented by video/screenshots and reported to the manufacturer/service center for inspection/diagnosis. No crash or injury occurred. The vehicle is currently located at the manufacturer’s service center and is available for inspection upon request.
Electrical system, Other or unspecified, Aug 25, 2025
Problem: I purchased a 2020 Tesla Model Y Long Range AWD, EPA-certified at 316 miles. My vehicle consistently delivers only 120–150 miles per full charge, and just ~80 miles from the recommended daily 80% → 20% SOC window. This is less than half the advertised/certified range. I have meticulously logged trips since July 2025, recording start/end battery %, mileage, Wh/mi, and driving conditions. Even after following Tesla’s own efficiency guidance (Chill Mode, conservative HVAC, no Sentry Mode, no Cabin Overheat Protection, speeds at/below limits), the shortfall is repeatable. Company’s Response: Tesla repeatedly stated: No warranty action unless there is a system alert. My range loss is due to “short trips” or “driving habits.” They “cannot go off EPA numbers,” though Tesla advertises the EPA rating. To review my logs, I must pay $235/hour, while I cannot access my own internal vehicle data. On Aug 7, Tesla told me 33% SOC should equal their quoted range. In reality, I received only ~40 miles before needing to recharge. At my Aug 21 service visit, after 1.5 hours onsite, I was again told results were “normal,” despite my detailed logs showing otherwise. Why It Matters: EPA ratings are federally mandated certification numbers. Dismissing them as “not applicable” contradicts federal law and advertising practices. A consumer should not accept half the advertised range while being told it is “normal.” Charging $235/hour to access my usage data blocks validation of Tesla’s claims. What I Request: Investigation into whether Tesla is failing to deliver its EPA-certified range. Enforcement of Tesla’s 8-year/120,000-mile battery warranty, as my results suggest excessive degradation or defect. Requirement that Tesla provide consumers access to their own vehicle/battery data without fees. Written clarification of Tesla’s real-world range obligations under Arizona conditions. Evidence Available
Electrical system, Aug 12, 2025
On [XXX], I identified a severe and unacceptable loss of driving range in my 2020 Tesla Model Y (VIN: [XXX] , mileage: 59,127 miles). The vehicle now shows only ~180 miles of range at 100% charge, compared to the original advertised 316 miles — representing a ~43% loss of range. This degradation is far outside normal industry standards for EV battery health. This loss of range significantly impacts vehicle safety, as trip planning becomes unreliable and there is a heightened risk of being stranded on highways or in unsafe locations without charging availability. This could endanger both myself and other drivers, especially in rural areas or during extreme weather conditions. The issue has been repeatedly reported to Tesla, but they have failed to provide a technical explanation, battery replacement, or corrective action. Tesla service claims it is “normal degradation,” despite the magnitude of loss and the vehicle’s mileage being well below expected battery life thresholds. No warning lamps appeared prior to the loss of range. The problem is ongoing and reproducible — the vehicle consistently charges to ~180 miles of estimated range. I believe the battery is defective or has been subject to software-imposed range limitation. I request that NHTSA investigate this matter as it may indicate a broader safety risk or a systemic defect in Tesla batteries that could affect other consumers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Electrical system, Engine, Jul 2, 2025
My 2020 Tesla Model Y Long Range/AWD vehicle has 46,000 miles and can no longer recharge its battery (engine) with an approved charger (L2) due to a commonly failed part inside the battery. This part is called PCS (Power Conversion System). This device attached to the Tesla battery is used to convert power from a charger which is AC (household alternating current) into DC (Direct Current) the battery can understand. This error appeared for the first time on [XXX] at [XXX]. This critical part has failed in thousands of Tesla vehicles, some multiple times easily verified by thousands of customer complaints online. The PCS is NOT a consumable part - such as a tire, wiper blades, brake pads, etc. There is nothing the vehicle Owner can do to prevent the PCS failure. The Cost to repair/replace the PCS part(s) is ~ $3,000 and may fail again after replacement. As required by Tesla, I scheduled a service appointment through their phone app, and received an estimate of ~$280.00 to repair my vehicle on June 26, 2025 at the Irvine, CA Tesla Service Center 2801 Barranca Pkwy. After diagnosis, I was informed the cost to fix/repair the PCS part in my vehicle so that I could charge and drive it, would be ~$3,000. The Manager Ryan Sutherland (949) 404-2989, further stated the repair would not be covered under my Vehicle Tesla Warranty (Tesla battery or drive unit warranty that does not expire until [XXX]). I tried to contact Tesla corporate for assistance at resolutions@tesla.com and did not receive a response but instead was contacted by service manager Ryan Sutherland via email confirming Tesla's warranty position. Tesla is essentially the only service/repair resource available for these vehicles. This repair is obviously due to a faulty/defective PCS or faulty design by Tesla affecting thousands of vehicles and should covered under my vehicle warranty so that it can be driven. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Wheels, Electrical system, May 8, 2025
I am submitting this service request and formal incident report concerning a serious malfunction of the Full Self-Driving (FSD) system on my 2020 Tesla Model Y. While operating the vehicle on [insert road name or location] with FSD fully engaged, the system initiated a left-hand turn but failed to complete it properly. As a result, the vehicle mounted the sidewalk, causing a blowout of the rear tire and visible damage to the passenger-side rims. Following this incident, I had the tires and wheels replaced. However, the vehicle now exhibits the following ongoing issues: - Rubbing noise from the front passenger wheel well when turning - Multiple system alerts, including: - Autonomous Emergency Braking Disabled - Steering Alignment Issue - Stability Control and Traction Control Warnings
Electrical system, Other or unspecified, Mar 26, 2025
To whom it may concern, I would love some help with an issue I'm having with Tesla. I purchased my 2020 Model Y used from Tesla and the car was and is still under bumper-to-bumper warranty. I've had dozens of issues with the built-in dashcam and sentry modes that have stemmed from an update Tesla made, which has also resulted in my USB drives causing repeated errors. And while the USB drive error may not seem bad, it causes issues with the sentry mode and dashcam where they don't work and these features are some of the main reasons that I purchased the car, also making the car valuable to me and my family. Despite this, even though the car is still under warranty, Tesla Service in Sacramento is trying to charge me for my ninth service center visit for this same issue. Here's a list of my visits for this same (and related) issue: - 4/4/2024 - 4/19/2024 - 7/24/2024 - 10/25/2024 - 11/20/2024 - 12/18/2024 - 2/5/2025 - 3/6/2025 I have invoices for each, and again, each correlating visit has been under warranty and now even though my car is still under warranty, Tesla is trying to charge me for attempting to fix this for my ninth visit for this same issue. Can you please help me with this ongoing issue that Tesla is now trying to charge me for even though the car is under warranty?
Electrical system, Oct 1, 2024
The car locked my toddler inside his car seat because the 12v battery died died as soon as we put him in his seat and closed hid door. There was absolutely no warning before that battery had died, indicating that it was low. Because of the way a Model Y is designed, there is no mechanical way to open the door when the 12V battery dies. The toddler is incapable of manually unlocking the door from inside when the electrical button doesn’t work. This is a huge safety issue and can result in death of children if not resolved by Tesla
Electrical system, Latches/locks/linkages, Sep 4, 2024
The contact owns a 2020 Tesla Model. The contact received notification of NHTSA Campaign Number: 24V554000 (Latches/Locks/Linkages, Electrical System); however, the contact stated that the dealer diagnosed the vehicle with a System Software Update Issue. The contact was informed that the dealer was not responsible to cover the cost of the repair. The vehicle was not repaired. The manufacturer was made aware of the issue. The approximate mileage was 77,334. Parts distribution disconnect.
Electrical system, Aug 6, 2024
The contact owns a 2020 Tesla Model Y. The contact stated that while her daughter was driving at an undisclosed low speed, the vehicle suddenly shut off and failed restart. The vehicle was towed to Tesla service center, where it was diagnosed that the front and rear electric motors were inoperable due to a faulty main wiring harness that became unsecured and damaged. The motors and the wiring harness were replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 76,000.
Electrical system, May 5, 2024
I ordered a used Tesla Model Y (VIN [XXX] ) on [XXX]. At the time of purchase, the car had 31,540 miles and was picked up from the Stockton, CA location on [XXX]. Since then, the car has performed pretty well, however I’ve recently experienced a slew of issues with the dashcam function of the vehicle. I’ve taken the vehicle into Tesla Service on two separate occasions, however they were unable to fix the problem and now I’m hesitant to drive the vehicle. One of the primary reasons I chose a Tesla Model Y was for the safety and security of having a car with a built-in dashcam and now that works infrequently. I’ve taken the vehicle into Tesla twice for this issue and they have been unable to fix nor offer a solution for this issue. I now get several alerts a night about the dash cam not working while the vehicle is parked and not in operation and other issues are coming up including the mirrors not re-aligning and the screen of the vehicle not operating upon first getting into the car in the morning. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Electrical system, Lane departure, Jan 16, 2024, crash
The contact owns a 2020 Tesla Model Y. The contact received notification of NHTSA Campaign Number 23V838000 (Electrical System) however, the part to do the recall repair was not yet available. The contact was driving at an undisclosed mph up a driveway with autopilot on, the contact engaged autosteer by veering to the left before the vehicle crashed into the mailbox. There were no injuries and no police report. The lane departure warning light illuminated. The vehicle was towed to the Tesla Collision Center to be diagnosed. The technician stated the following components failed, steering, the land departure warning, and the avoidance warning, however, the vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 40,000. VIN tool confirms parts not available.
Electrical system, Fuel/propulsion system, Sep 21, 2023
Vehicle has 51,126 mi as of this writing. When new (June 2020) 250 miles of freeway range was typical in typical California weather for an efficiency rating of 280 Wh/mi for 100% to 1% state of charge (SoC). This was tested repeatedly, numerous times, on multiple road trips. At ~12K miles into ownership, OEM tires were swapped as they were dangerously useless in rain and snow. Repeated calculations confirmed ~10% range loss. This meant that average Wh/mi consumption went from about ~280 Wh/mi to about ~308 Wh/mi, for a real world freeway range reduction to about 227 from say 250 (again 100% to 1% SoC). This was expected and accepted. Last 2 years were spent in New England during which freeway range started to drop precipitously, reaching a low of 166 miles (100% to 1% state of charge; about 420 Wh/mi) at freezing temperatures; verified across two identical road trips. Cold weather range was expected, but in retrospect, this was far too much of a drop. Now back in California, range has dropped even further and settled at about ~150 miles -- or an abysmal 450 Wh/mi -- i.e., a 40% drop from the OEM tires, and a 34% drop from the new tires. All charging stats (and Tesla's remote tests) show the battery is at full capacity (69 kWh is a 1% to 100% recharge and the battery is rated at 70 kWh). Tesla claims no faults, and assign blame to driver (high freeway speeds; Sentry Mode; climate control; etc). Tesla now threatening -- as indicated in recent class action lawsuit -- to charge $275/hr if I continue to press the issue, even though I have explained rental Model Y vehicles have vastly better range. I have insisted on several options: (A) Pay for a loaner to test. - NO (B) I will rent another Model Y from Hertz and report back with data. - NO (C) Acknowledge the problem, I want to pay to fix it. - NO (D) Acknowledge the problem, but you don't know how to fix it. - NO It is clear I am now being strong-armed by their Diversion Team.
Electrical system, Sep 1, 2023
Tesla completely shut down and my wife got locked inside with windows closed. Windows will not roll down. She called me and I asked for help with roadside assistance. They showed the manual door open latch. I called the tow truck and heard that this is a common incident. Tesla service center diagnosed it as a complete failure of 12V battery. There was absolutely no warning of the problem. This’s a really unsafe situation and needs to have a warning system for 12v battery failure.
Electrical system, Vehicle speed control, Visibility/wiper, Jun 20, 2023, crash
During phone calls, the system would start making sparking noises and stall the calls. While navigation was input parts of the screen would disappear. While backing up, the rear cameras would freeze and stall. The rear camera freezing had caused us to get into an accident, and caused us to have 4 near misses. When I was trying to download the latest software release, the software download froze and never downloaded. I started to drive to the Tesla dealership and as I was doing so, the screen picture of my vehicle disappeared along with the gear shift indicator, the surrounding cameras failed. Then when I put on my turn signal, the sound disappeared. Then eventually the indicator disappeared. The entire screen froze with no information, and then went black while I was driving to the Tesla dealership. The system was black and finally did a reboot after 4 minutes, all while I had no display of my speed. I took it into the dealership, and the checkin girl was concerned about the safety and gave me a loaner. The technician was not really concerned and said it was not able to replicate the issue and said there was no safety issue as you can still drive the car. This is not correct as you do not have the speed indication when your screen freezes or goes black. I sent them pictures as the screen kept doing one thing after the other in a matter on one drive from my home to the dealership in 15 minutes. This is similar to the other recalls that Tesla had to make on the model S and the Model X and some model Y's. This should have been taken care of under the current recalls for the infotainment system that the other models years were facing as it is giving the same issues on my model.
Electrical system, Mar 8, 2023
Tesla has not yet fixed the following defect for my vehicle: Sep 19,2022 Manufacturer Recall Number TBD NHTSA Recall Number22V702 Recall StatusRecall Incomplete
Power train, Electrical system, Vehicle speed control, May 24, 2022
Touchscreen repeatedly freezes. Won’t show gear selection, speed, or any other items. The touchscreen freezes then takes some time to crash to black screen before reboot. Has happened daily since Tesla update. Tesla refuses to provide a fix and continues to tell us to wait for an update. This is unsafe.
Electrical system, Vehicle speed control, Lane departure, Apr 15, 2022
Four times in the last six weeks (three while driving) the car has lost all power. My screen either freezes or goes completely black so I have no speedometer, the blinkers do not work, I cannot control the windows or open the doors without the manual override. This usually lasts for 3-5 minutes, sometimes longer - and then the computer resets and everything reloads. Tesla is telling me it is a known issue and I have to wait until they figure out the firmware issue and get the next update. They were not at all concerned about the safety of the car and gave me no suggestions on how to continue to drive safely. The date entered below is the most recent occurrence
Power train, Electrical system, Fuel/propulsion system, Feb 13, 2022
Without any warning, the display on my car froze up when my car came to a stop, and I could not accelerate. It seemed to say I was going 15 mph, when in fact I was stopped, and the display was completely unresponsive. Stepping on the accelerator did nothing. I could not use my turn signals, activate my 4-way flashers. No one was injured, since this happened on a quiet residential street, and I was able to wave to other motorists to go around me. After about 3 minutes, my car seemed to have reset, and I was able to drive it normally. I would gladly make my vehicle available for inspection upon request.
Electrical system, Fuel/propulsion system, Jan 1, 2022
Heating / defrosting unit failed. While driving to work in 1 degree freezing weather my heating / defrosting unit would not provide a clear fog free windshield so i could safely see outside. Dealer has me scheduled for a date for repair but this is the second time this has happened. First time 9/2021 and now 1/2022. No inspection has happened yet. Warning message displayed saying that the climate control has failed.
Electrical system, Dec 29, 2021
While driving on a surface street, the vehicle stalled with very little time of warning for me to pull to the side of the road. The car came to a complete stop before I had a chance to completely pull over, leaving me in a vulnerable position. If this would have happened on the freeway I would have been definitely stranded in a potentially deadly situation. After calling Tesla Roadside Assistance a tow truck pulled the car to a Tesla service station. Tesla allegedly fixed the issue by replacing the Drive Inverter unit: ASY, DRIVE INV, 3DU, 810A, SIC, REAR(1079924-15-H), see document attached.
Electrical system, Other or unspecified, Jul 5, 2021, crash
The system crashed and It said car was forward mode when the gear stock was stuck in reverse and I went ahead and banged behind car when removing car from parking instead of going forward .
Electrical system, Other or unspecified, Mar 31, 2021
WHILE TRAVELING ON NORTHBOUND US-101, THE INFOTAINMENT/DASHBOARD SCREEN FROZE. THE CLIMATE CONTROL SUDDENLY WENT FULL BLAST ON THE COLDEST SETTING, SPEEDOMETER STOPPED UPDATING, AND ALL INFOTAINMENT/DASHBOARD CONTROLS WERE UNRESPONSIVE. THE TURN SIGNALS APPEARED TO WORK, BUT STOPPED MAKING ITS CLICKING SOUND. I COULD ONLY TELL IT WORKED BY SEEING THE LIGHT REFLECTION FROM ROAD SIGNS. I WAS RESET THE SYSTEM BY PRESSING BOTH STEERING WHEEL BUTTONS FOR 10 SECONDS OR MORE AND THEN INFOTAINMENT SCREEN TURNED OFF. IT DID NOT RESTART UNTIL A COUPLE OF MILES LATER WHEN I EXITED THE HIGHWAY. THE CAR CONTINUED TO ACCELERATE AND BRAKE NORMALLY THE WHOLE TIME.