2020 Tesla Model Y
Problems, recalls and owner-reported issues
Forward collision avoidance is the leading concern among 279 owner complaints filed for this model year. This is the highest complaint count among 7 Model Y model years with reports.
Of the 2020 reports, 47 involved a crash. 25 people were injured.
What owners report most often
Recalls and investigations
Exterior lighting, headlightsAug 5, 2026
Tesla, Inc. (Tesla) is recalling certain 2017-2023 Model 3 and 2020-2023 Model Y vehicles. The headlight low beams may be too bright and exceed the maximum light output. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Headlight low beams that are too bright can reduce visibility for oncoming drivers, increasing the risk of a crash.
The remedy is currently under development. Owner notification letters are expected to be mailed October 3, 2026. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-17-003.
Campaign 26V507000 on NHTSA.gov
Back over prevention, softwareMay 5, 2026
Tesla, Inc. (Tesla) is recalling certain 2017, 2021-2023 Model 3, 2020-2023 Model Y, 2021-2023 Model S, and Model X vehicles operating software version 2026.8.6. The rearview camera image may be delayed when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
A delayed rearview image reduces the driver's view behind the vehicle, increasing the risk of a crash.
Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed July 3, 2026. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-26-00-001.
Campaign 26V283000 on NHTSA.gov
Tires, pressure monitoring and regulating systemsDec 17, 2024
Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Driving with improperly inflated tires increases the risk of a crash.
Tesla released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 15, 2025. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-018.
Campaign 24V935000 on NHTSA.gov
Latches/locks/linkages, hood, latchJul 24, 2024
Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
An unlatched hood can fully open, obstructing the driver's view and increasing the risk of a crash.
Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed September 24, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-012.
Campaign 24V554000 on NHTSA.gov
Seat belts, front, warning light/devicesMay 28, 2024
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
A seat belt warning system that fails to alert occupants of an unbelted seat belt can increase the risk of injury during a crash.
Tesla will release an over-the-air (OTA) software update. Owner notification letters were mailed July 26, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-008.
Campaign 24V376000 on NHTSA.gov
Forward collision avoidance, warnings, external/pedestrian alertFeb 27, 2024
Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Pedestrians may be unaware of an approaching vehicle if the PWS sounds are muted, increasing the risk of a crash.
Tesla released an over-the-air (OTA) software update, release 2023.44.30.14, free of charge. Owner notification letters were mailed April 27, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-006.
Campaign 24V153000 on NHTSA.gov
Electrical system, instrument cluster/panelJan 30, 2024
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Warning lights with a smaller font size can make critical safety information on the instrument panel difficult to read, increasing the risk of a crash.
Tesla began releasing an over-the-air (OTA) software update, free of charge. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-003.
Campaign 24V051000 on NHTSA.gov
Electrical system, adas, autonomous/self driving, softwareDec 12, 2023
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
In certain circumstances when Autosteer is engaged, and the driver does not maintain responsibility for vehicle operation and is unprepared to intervene as necessary or fails to recognize when Autosteer is canceled or not engaged, there may be an increased risk of a crash.
Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 10, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-008.
Campaign 23V838000 on NHTSA.gov
Steering, automated/adaptive steeringFeb 15, 2023
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
FSD Beta software that allows a vehicle to exceed speed limits or travel through intersections in an unlawful or unpredictable manner increases the risk of a crash.
Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed April 15, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-001.
Campaign 23V085000 on NHTSA.gov
Exterior lighting, tail lightsNov 15, 2022
Tesla, Inc. (Tesla) is recalling certain 2023 Model 3 and 2020-2023 Model Y vehicles. One or both taillights may intermittently fail to illuminate.
A taillight that fails to illuminate may reduce the visibility of the vehicle, increasing the risk of a crash.
Tesla has released an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed January 14, 2023. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-016.
Campaign 22V844000 on NHTSA.gov
Visibility, power window devices and controlsSep 19, 2022
Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3, 2020-2022 Model Y, and 2021-2022 Model S and Model X vehicles. The window automatic reversal system may not react correctly after detecting an obstruction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
A closing window may exert excessive force by pinching a driver or passenger before retracting, increasing the risk of injury.
Tesla will perform an over-the-air (OTA) software update of the automatic window reversal system, free of charge. Owner notification letters were mailed March 31, 2032. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-013.
Campaign 22V702000 on NHTSA.gov
Electrical system, softwareApr 12, 2022
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Pedestrians may be unaware of an approaching vehicle if the PWS sounds are obscured, increasing the risk of a crash.
Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, including Summon and Smart Summon, free of charge. Owner notification letters were mailed June 6, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-003. Note: This recall supersedes recall 22V-063. Vehicles configured with Summon or Smart Summon and already remedied under 22V-063 will need to have the new remedy software installed.
Campaign 22V235000 on NHTSA.gov
Electrical system, softwareFeb 4, 2022
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model S, Model X, Model Y, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Pedestrians may be unaware of an approaching vehicle if the PWS sounds are obscured, increasing the risk of a crash.
Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, free of charge. Owner notification letters are expected to be mailed April 5, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-003. Note: This recall has been superseded by Recall 22V-235. Tesla's number for the new recall is SB-22-00-003.
Campaign 22V063000 on NHTSA.gov
Electrical system, softwareFeb 2, 2022
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model 3, Model S, Model X, and 2020-2022 Model Y vehicles. A software error may cause a valve in the heat pump to open unintentionally and trap the refrigerant inside the evaporator, resulting in decreased defrosting performance. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
Decreased defrosting performance may reduce the driver's visibility, increasing the risk of a crash.
Tesla will perform an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed April 1, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-18-002.
Campaign 22V050000 on NHTSA.gov
Electrical system, softwareFeb 1, 2022
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The audible chime may not activate when the vehicle starts and the driver has not buckled their seat belt. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
The driver may be unaware that their seat belt is not fastened, increasing the risk of injury during a crash.
Tesla will perform an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed April 1, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-002.
Campaign 22V045000 on NHTSA.gov
Electrical system, adas, autonomous/self driving, softwareJan 27, 2022
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Failing to stop at a stop sign can increase the risk of a crash.
Tesla will perform an over-the-air (OTA) software update that disables the "rolling stop" functionality, free of charge. Owner notification letters were mailed March 28, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-001.
Campaign 22V037000 on NHTSA.gov
SuspensionNov 21, 2021
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y vehicles. The front and rear suspension knuckles may fracture, causing the suspension links to separate.
Suspension links that separate can reduce vehicle stability and control, increasing the risk of a crash.
Tesla Service will inspect and replace the knuckles as necessary, free of charge. Owner notification letters were mailed January 18, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-31-004.
Campaign 21V912000 on NHTSA.gov
Forward collision avoidance, sensing system, cameraOct 29, 2021
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.
Unexpected activation of the AEB system may cause the car to stop suddenly, increasing the risk of a crash.
Tesla Service has released an over-the-air (OTA) software update, free of charge. The recall began October 25, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-00-004.
Campaign 21V846000 on NHTSA.gov
Suspension, critical fastenersOct 25, 2021
Tesla, Inc. (Tesla) is recalling certain 2020-2021 Model Y and 2019-2021 Model 3 vehicles. The front suspension lateral link fasteners may loosen, allowing the lateral link to separate from the sub-frame.
A lateral link separation could shift the wheel alignment, causing instability and increasing the risk of a crash.
Tesla Service will tighten or replace the lateral link fasteners as necessary, free of charge. Owner notification letters were mailed December 20, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-31-003.
Campaign 21V835000 on NHTSA.gov
Seat beltsMay 25, 2021
Tesla, Inc. (Tesla) is recalling certain 2018-2020 Model 3 and 2019-2021 Model Y vehicles. One or both fasteners that secure the front seat shoulder belt to the b-pillar may not be properly attached.
An improperly attached fastener may prevent the seat belt system from performing as designed, increasing the risk of injury.
Tesla Service will inspect and repair both fasteners if necessary, free of charge. Owner notification letters were mailed July 23, 2021. Owners may contact Tesla customer service online by visiting www.tesla.com/support/contact or by calling 1-877-79-TESLA (or 1-877-798-3752). Tesla's number for this recall is SB-21-20-001.
Campaign 21V389000 on NHTSA.gov
Seat belts, rear/other, retractorMay 25, 2021
Tesla, Inc. (Tesla) is recalling certain 2019-2021 Model Y vehicles. One or both fasteners that secure the left and right second row seat belt retractors may not be properly attached.
Improperly attached fasteners may prevent the seat belt retention system from performing as designed, increasing the risk of injury.
Tesla Service will inspect and replace both fasteners if necessary, free of charge. Owner notification letters were mailed July 23, 2021. Owners may contact Tesla customer service online by visiting www.tesla.com/support/contact or by calling 1-877-79-TESLA (or 1-877-798-3752). Tesla's number for this recall is SB-21-20-002.
Campaign 21V388000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperMay 25, 2021
Tesla, Inc. (Tesla) is recalling certain 2019-2021 Model 3 and 2020-2021 Model Y vehicles. The brake caliper bolts may be loose, allowing the brake caliper to separate and contact the wheel rim.
Contact with the rim may cause a loss of tire pressure, increasing the risk of a crash.
Tesla Service will inspect and tighten, or replace the caliper bolts as necessary, free of charge. Owner notification letters were mailed July 23, 2021. Owners may contact Tesla customer service online by visiting www.tesla.com/support/contact or by calling 1-877-79-TESLA (or 1-877-798-3752). Tesla's number for this recall is SB-21-33-002.
Campaign 21V387000 on NHTSA.gov
Suspension, front, control armNov 17, 2020
Tesla, Inc. (Tesla) is recalling certain 2020 Model Y vehicles. The bolts connecting the front upper control arm and steering knuckle may have not been properly tightened, allowing the upper control arm to detach from the steering knuckle.
A detached upper control arm can cause the wheels to lean in or out, decreasing the driver's ability to steer and increasing the risk of a crash.
Tesla will notify owners, and dealers will inspect, and as necessary, tighten the bolts, free of charge. The recall began January 15, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-20-31-012.
Campaign 20V709000 on NHTSA.gov
Exterior lightingSep 30, 2020
Tesla, Inc. (Tesla) is recalling certain 2020 Model Y vehicles equipped with a global rear lamp and tow package configuration. A software error prevents the illumination of trailer brake lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Trailer brake lights that fail to illuminate during braking increase the risk of a crash.
Tesla will notify owners, and has released the firmware update over-the-air (OTA) to vehicles as of September 23, 2020. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-20-00-002.
Campaign 20V609000 on NHTSA.gov
Representative owner complaints: other or unspecified
56 reports, newest first. Show all
Other or unspecified, Forward collision avoidance, Lane departure, Sep 25, 2026
Critical FSD Lane Change - 2020 Tesla Model Y Software 2026.26.6.5 and FSD v14.1 Lite changed lanes suddenly and violently at freeway speed while entering an express lane with flexible lane delineators between the express lanes and the freeway. The automation made the lane change at the very last second, narrowly avoiding impact with the plastic posts, and swerving back into the left-most freeway lane. The action of the FSD could have caused a loss of control of the vehicle as it compensated for the weight shift caused by suddenly swerving. There was space between the Tesla and other vehicles at the time but this could have been catastrophic with only slight changes to the road condition etc... Reported to Tesla FSD Beta team. No known failures, warning lights or other issues with the car.
Power train, Electrical system, Other or unspecified, Sep 14, 2026
On June 17, 2026, I experienced a severe and life-threatening entrapment inside my 2020 Tesla Model Y. The incident occurred immediately after I finished charging the vehicle for approximately two hours at a charging station under direct sunlight, which left the car extremely hot. After charging, I drove a short distance, parked, and left the vehicle for approximately 20 minutes. Upon my return, my card key failed to unlock the vehicle. After contacting my wife for assistance, I was briefly able to open the door, but I became securely locked inside the cabin as soon as the door closed. The 12V battery had completely failed without any advanced warning or vehicle alarm. All power was lost. The windows were fully rolled up, the climate control stopped, and there was no airflow. The cabin temperature was rapidly rising due to the earlier sun exposure. In a state of panic and facing a dangerously overheating cabin, I called my wife to inform her that I needed to break a window. I struck the windshield to draw the attention of passersby, which cracked the glass but did not shatter it. I then attempted to force a side window outward to establish ventilation and crawled into the back seat to try to open the trunk, but all electronic and external release mechanisms were unresponsive. After regaining composure, I used my phone to look up emergency solutions online and ultimately located the manual mechanical door release. I was able to escape.
Other or unspecified, Aug 27, 2026
We had a terrifying moment today. Low-voltage battery died instantly, leaving the driver locked inside a completely blacked-out car. No electronic door response, phone app & keycards completely frozen. Luckily, we got out safely after calling Roadside Assistance, but this is a serious hazard: No advance warning: The car gave zero indication the low-voltage battery was dying. Counter-intuitive exit: In a panic, 99% of people won't recall where the hidden manual release is. Two urgently needed safety updates: 1. Advanced, explicit warnings days before low-voltage battery failure. 2. Door safety logic that guarantees standard exit hardware works seamlessly even during complete power loss. In hot weather, this corner case can turn fatal in minutes. Please prioritize this safety redesign!
Other or unspecified, Forward collision avoidance, Aug 18, 2026
I am reporting multiple safety‑critical incidents involving my Tesla Model Y equipped with FSD (Supervised). The vehicle has repeatedly performed sudden braking in active traffic without any obstacles present, causing physical jolting and creating a risk of collision. These incidents occurred on [XXX] and XXX including a sudden hard brake at approximately 2:18 p.m. on XXX. Additionally, the vehicle has shown lane‑centering instability on the highway. On XXX at approximately 1:51 p.m., the vehicle drifted within the lane and failed to maintain proper centering while FSD was engaged, requiring immediate manual intervention to avoid unsafe movement. Tesla service has stated that no error codes were detected, but also acknowledged known FSD software behaviors affecting Hardware 3 vehicles. This indicates the system may be performing unsafe maneuvers without logging faults. I am reporting these incidents because they pose a direct safety risk to me, other drivers, and pedestrians. I request that NHTSA review these behaviors as potential safety defects in Tesla’s FSD (Supervised) system. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Seats, Other or unspecified, Jun 3, 2026
Seat occupancy sensor failed for the second time. The car will randomly shut off if I am inside because it does not detect a passenger. When I exit the vehicle, the car will stay on for an extended period of time due to failed seat occupancy sensor. This is a widespread issue affecting all makes and models of Tesla. They are aware of the high rate of failure and have not made any attempt to issue a recall. This is dangerous and inconvenient as the infotainment system will not pair with your phone because it does not detect a driver. When moving, the car will also randomly throw itself into PARK at speed if you don’t put on your seatbelt before moving. The first time this happened, I smashed my head on the steering wheel.
Other or unspecified, Back over prevention, Apr 14, 2026
My Tesla Model Y 2020 (VIN: [XXX] ) is stuck on software version 2023.44.1 for more than 2 years and has four incomplete NHTSA safety recalls: • 23V838 – Autosteer driver monitoring improvements • 24V051 – Brake/Park/ABS warning font size too small • 24V153 – Muted Pedestrian Warning System • 24V554 – Hood not detected as unlatched Tesla Service in the Baltic region and Tesla Service in Warsaw (Poland) both refused to deliver the required OTA safety recall updates. They classified the vehicle as “unsupported” because it is a US-market vehicle located in Latvia. I am unable to bring the vehicle to any Tesla Service Center. Tesla is not fulfilling its legal obligation to provide the free safety recall remedies. Please require Tesla to deliver the updates or provide a proper solution. Attached: screenshots of refusals from Tesla Service (Baltic Warsaw). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Other or unspecified, Lane departure, Dec 26, 2025
Car was on complete auto pilot on mayland highway 270 and car suddenly took exit with any command and notification. Car was very close , few feet away from the guardrail at 55 mile per hour. This could have been a life threatening event with such decisions made by car. I saved all the dash cam videos of such two occurrence. I no longer have any trust in auto pilot software after too many mishaps with recent updates.
Other or unspecified, Nov 18, 2025
I brought the car to the dealership to work on the recalls that are all done by over the air download. The car is not receiving the updates so I brought the car to the dealership to force the download on their computers. They stated they will not do any work on the car without doing a high voltage inspection due to the car being salvage. The charge for the inspection is almost $1500. The recalls have nothing to do with the high voltage but they are requiring me to pay it before they fix the recalls.
Other or unspecified, Oct 11, 2025
Interior of glass roof - dangerously hot on sunny days, capable of causing burns. This problem has caused several family members including children to yelp in pain due to brief contact with the glass (heads meeting glass surface while placing children in car seat, getting in and out of car seat and hands brushing against glass surface). The temperature inside the tesla also far exceeds other cars I go into. This is easily reproducible on any spring/summer day. I understand there are cars with black paint that can get hot and you try to avoid touching that area. But if there is literally black glass above you in the interior that is not insulated, that is completely unavoidable and a constant hazard. There should be insulation provided standard.
Electrical system, Other or unspecified, Aug 25, 2025
Problem: I purchased a 2020 Tesla Model Y Long Range AWD, EPA-certified at 316 miles. My vehicle consistently delivers only 120–150 miles per full charge, and just ~80 miles from the recommended daily 80% → 20% SOC window. This is less than half the advertised/certified range. I have meticulously logged trips since July 2025, recording start/end battery %, mileage, Wh/mi, and driving conditions. Even after following Tesla’s own efficiency guidance (Chill Mode, conservative HVAC, no Sentry Mode, no Cabin Overheat Protection, speeds at/below limits), the shortfall is repeatable. Company’s Response: Tesla repeatedly stated: No warranty action unless there is a system alert. My range loss is due to “short trips” or “driving habits.” They “cannot go off EPA numbers,” though Tesla advertises the EPA rating. To review my logs, I must pay $235/hour, while I cannot access my own internal vehicle data. On Aug 7, Tesla told me 33% SOC should equal their quoted range. In reality, I received only ~40 miles before needing to recharge. At my Aug 21 service visit, after 1.5 hours onsite, I was again told results were “normal,” despite my detailed logs showing otherwise. Why It Matters: EPA ratings are federally mandated certification numbers. Dismissing them as “not applicable” contradicts federal law and advertising practices. A consumer should not accept half the advertised range while being told it is “normal.” Charging $235/hour to access my usage data blocks validation of Tesla’s claims. What I Request: Investigation into whether Tesla is failing to deliver its EPA-certified range. Enforcement of Tesla’s 8-year/120,000-mile battery warranty, as my results suggest excessive degradation or defect. Requirement that Tesla provide consumers access to their own vehicle/battery data without fees. Written clarification of Tesla’s real-world range obligations under Arizona conditions. Evidence Available
Other or unspecified, Visibility/wiper, May 6, 2025
I have a Tesla Model Y and a Model 3. Both of them 2020 year purchased. The miles on Model Y is 96K and 43K respectively. In Feb 2025, my Model Y windshield had cracked and I had made a Tesla Insurance claim and paid the 500$ deductible and got it replaced. Now, in May 1st week, the same Model Y's windshield is cracked. When I take to Tesla service center, they say that its because of an external impact and so, they can't consider a warranty claim and I have to make another payment for this. That's the first thing. Now, with my Model 3, there is a crack developing on the rear windshield. I understand from Tesla that it has to be replaced too. I had a chat with Safelite auto glass company technician and he said that Tesla's glasses are too thin to accmmodate sensors and thats why this is happening repeatedly.
Electrical system, Other or unspecified, Mar 26, 2025
To whom it may concern, I would love some help with an issue I'm having with Tesla. I purchased my 2020 Model Y used from Tesla and the car was and is still under bumper-to-bumper warranty. I've had dozens of issues with the built-in dashcam and sentry modes that have stemmed from an update Tesla made, which has also resulted in my USB drives causing repeated errors. And while the USB drive error may not seem bad, it causes issues with the sentry mode and dashcam where they don't work and these features are some of the main reasons that I purchased the car, also making the car valuable to me and my family. Despite this, even though the car is still under warranty, Tesla Service in Sacramento is trying to charge me for my ninth service center visit for this same issue. Here's a list of my visits for this same (and related) issue: - 4/4/2024 - 4/19/2024 - 7/24/2024 - 10/25/2024 - 11/20/2024 - 12/18/2024 - 2/5/2025 - 3/6/2025 I have invoices for each, and again, each correlating visit has been under warranty and now even though my car is still under warranty, Tesla is trying to charge me for attempting to fix this for my ninth visit for this same issue. Can you please help me with this ongoing issue that Tesla is now trying to charge me for even though the car is under warranty?
Other or unspecified, Visibility/wiper, Aug 12, 2024
Tesla has automatic windshield wipers that are supposed to engage at various wiper speeds when rain is detected. The system does not activate soon enough or at an appropriate speed. Example: In rain situations on a highway when passing a large truck, the amount of spray on the windshield will completely occlude visibility at critical moments. Also if driving through a neighborhood in a drizzle, when kids are walking to school, the wipers do not adjust properly occluding visibility at critical moment’s. Potential solution : In both cases above the Tesla cameras detect the truck and the pedestrians, this data should be used to increase wiper activation and frequency. Tesla also collects user input data from drivers and perhaps collecting data when drivers activate their wipers compared to what the cameras are seeing will help adjust the wiper activation algorithm.
Other or unspecified, Jul 29, 2024, crash
In Summon Mode, autonomous driving, our car collided with another stationary parked car
Air bags, Other or unspecified, Forward collision avoidance, Jun 19, 2024, crash
we were in a head-on collision (not our fault) in April. The police determined the combined speed of the crash impact to be 60-65 miles per hour. The 2020 Tesla Y did not deploy its airbags. And as far as we can determine, the accident was not automatically recorded by the Tesla as it should have been. Because the airbags did not deploy, I sustained a fracture to my sternum that traverses over to my collarbone. We both have TBIs and other injuries. With that kind of an impact, one would expect an airbag to protect oneself, yet it did not. There were no warning lights/messages/etc from our vehicle. We are asking that you please look into this safety matter. (Especially since you are part of the push to have us own electric cars, they need to be safe for us). I do not know how much longer the Tesla will be available to inspect.
Other or unspecified, Service brakes, Mar 2, 2024
Tesla Model Y, loses control in snow and fish tails, making it unsafe. This has happened multiple time in winter and even in heavy rain. I follow standard recommendations for winter/snow driving, if you skid, ease off acceleration, and do not brake to avoid skidding. If we do this, the regenerative brakes kick in and brakes the car, causing the skid. Have had several narrow escapes in highways and even in regular roads. I hope Tesla will can give an option to turn of the regenerative braking for winter driving. Thanks
Other or unspecified, Feb 15, 2024
I can’t use the full self drive capability without the car malfunctioning or slamming on the brakes. I paid extra for a service that not only doesn’t work but makes the car unsafe to drive. They’ve continually tried OTA updates and nothing can fix it. They need to recall this car and reimburse.
Other or unspecified, Jan 20, 2024, crash
Unexplained SUDDEN acceleration. At Kroger parking lot. I was at complete stop, then lightly stepped on accelerator to start moving and car suddenly, rapidly accelerated causing me to hit STOP sign. Unexplained acceleration! Fortunately no one was standing in front of the car. Caused some damage to the right, front area of the car.
Steering, Other or unspecified, Service brakes, Aug 21, 2023
I purchased our Tesla model Y 3 years ago. I intentionally disabled and did not subscribe to any autonomous driving features because I don’t trust them. I disabled all aspects of auto pilot functions. Despite this, my car still will automatically swerve at random times, slam on the brakes randomly with no reason to break, etc. It is terrifying when this happens unexpectedly and infuriating that I have disabled all these features, but it still does this. This is most common when I put it in cruise control. Rarely these will happen when, for example you cross a double yellow line, but most of the time they happen when nothing has occurred to prompt them. I believe this is an unsafe feature, and needs to be investigated. Unfortunately, with Tesla they have no customer service so there’s nobody that I can report this to.
Other or unspecified, Forward collision avoidance, Aug 15, 2023
While driving with autopilot at 65mph, a vehicle 500 yards in front of me was turning left. My car suddenly braked to avoid it.
Other or unspecified, Aug 13, 2023, crash
While I was parking the car at a parking spot for a doctor's appointment, it accelerated by itself and drove over the parking spot front bump and drove a short downhill covered with grass. Then it drove across a street and stopped by hitting an SUV parked. During the whole process, I tried to stop it by braking it, but failed. While it slides down, I gave up controlling the car.
Structure, Other or unspecified, Jun 13, 2023
Rear door is stuck and does NOT open, nor will the emergency release in the door, when activated, allow it to open. Poses a significant danger to anyone in the backseat, or if trying to get a child out from the backseat, say in the event of an accident on the opposite side. This must be addressed via a recall asap, or there will be serious consequences eventually.
Other or unspecified, Forward collision avoidance, Lane departure, Apr 22, 2023
On several occasions, my car will either i) slam on the brakes when in assisted driving for no reason, ii) start beeping for a lab departure when I have no even made the slightest move to switch lanes, iii) windows will roll back down when I try to roll them up (not sure if that’s related to the FSD issues). I paid an extra $15,000 for FSD and not only does it not work, but it seems to have created unsafe driving conditions in my car.
Other or unspecified, Mar 21, 2023
The drivers side rear door no longer opens. As a parent who drives with 2 children in car seats, this has made getting our kids in and out incredibly time consuming and awkward. Not to mention it just isn't safe at all to have a non operable door. From what I've seen after doing a quick google search, this is a common problem with Model Y AND Model 3 rear doors, which is absolutely unacceptable and needs to be addressed. You can even watch youtube videos of other Tesla drivers experiencing the exact same scenario as my family currently has. The day it happened I drove straight to a Tesla service center to get it taken care of. They told me they were too busy to take my car and that I needed to make an appointment. Their first appointment date at the local center was over 2 weeks out, which is also unacceptable for an issue involving passenger safety. So I set up a mobile service appointment for the following day which the following day Tesla changed to a service center appointment a week and a half out, citing they needed to order parts to fix this, granted no one has seen this door to diagnose what is happening but they already know enough to order parts to fix it, which means that indeed they have a manufacturing flaw that needs to be adressed. If it wasn't for the car seats it would be an acceptable nuisance, but add car seats to the mix and this scenario is a hazard.
Other or unspecified, Nov 17, 2022
The navigation system needs to be updated to enable larger font sizes! This has been a problem reported to Tesla for many years (see Tesla users forum), but they don't address the issue. THIS IS A SERIOUS SAFETY ISSUE! I cannot read the directions easily while driving. Consequently, I must move my head closer to the screen and spend more time looking at it to understand the next turn. This causes me to stop looking at the road for too long a period of time and almost causes me to have an accident! THIS NEEDS TO BE FIXED NOW!