2007 Toyota Camry
Problems, recalls and owner-reported issues
Service brakes is the leading concern among 3,615 owner complaints filed for this model year. This is the highest complaint count among 25 Camry model years with reports.
Of the 2007 reports, 314 involved a crash and 72 involved a fire. 199 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Seats, front assembly, seat heater/coolerJun 2, 2016
Southeast Toyota Distributors, LLC (SET) is recalling certain 2005-2011 4Runner, Highlander, Sequoia, and Sienna, 2005-2010 Avalon and Tundra, 2006-2008 Camry Solara, 2006-2010 Highlander hybrid, 2006-2011 Rav4 and Tacoma, 2007-2010 FJ Cruiser, 2007-2011 Camry hybrid, 2009-2010 Venza, 2010-2012 Prius, 1988-1990 and 2005-2010 Camry, and 1989 and 2009-2010 Corolla vehicles equipped with aftermarket accessory seat heaters with a copper strand heating element. The electrical wiring in the seat heaters may be damaged when the seat cushion is compressed.
If damaged, the copper strand heating element may short circuit, increasing the risk of a fire.
SET will notify owners, and dealers will disconnect the seat heaters, free of charge, and refund the purchase price of the seat heater accessory. The recall began on July 14, 2016. Owners may contact SET customer service at 1-866-405-4226. SET number for this recall is SET16B.
Campaign 16V396000 on NHTSA.gov
Visibility, power window devices and controlsOct 22, 2015
Toyota Motor Company (Toyota) is recalling certain model year 2009-2011 Tundra, Sequoia, Corolla, Corolla Matrix and Scion xB, 2008-2011 Highlander and Highlander Hybrid, 2007 Camry and Camry Hybrid, 2009 Camry and Camry Hybrid, 2006-2011 RAV4, 2006-2010 Yaris, and 2009-2010 Scion xD and Pontiac Vibe vehicles. During the manufacturing of the Power Window Master Switch (PWMS), grease lubricant may have been inconsistently applied to the sliding electrical contacts.
If the sliding electrical contacts are not protected by lubricant, debris and moisture that get into the switch may cause a short circuit and the switch assembly may overheat and melt, increasing the risk of a fire.
Toyota will notify owners, and dealers will inspect the switch, applying a lubricant if no abnormality is found. If abnormality is found, the PWMS circuit board will be replaced, free of charge. The recall is expected to begin December 20, 2015. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is C0M.
Campaign 15V689000 on NHTSA.gov
Seats, front assembly, seat heater/coolerNov 19, 2014
Southeast Toyota Distributors, LLC (SET) is recalling certain model year 2010-2011 Prius and Corolla, 2009-2011 Venza, 2006-2010 Avalon, 2007-2010 FJ Cruiser, 2005-2011 Sienna and Sequoia, 2006-2011 Tacoma 4x2 and 4x4, Camry, Highlander, Tundra 4x2 and 4x4, and 2007-2011 Rav4 and 4Runner. The affected vehicles may experience compression of the seat cushion which may damage the seat heater wiring.
Damage to the seat heater wiring could cause the wires to short, increasing the risk of the seat burning and causing personal injury to the occupant.
SET will notify owners, and dealers will disconnect the heaters with copper strand heating elements and refund the purchase price of the seat heater accessory, free of charge. The recall is expected to began in January 2015. Owners may contact SET customer service at 1-866-405-4226.
Campaign 14V743000 on NHTSA.gov
Visibility, power window devices and controlsOct 10, 2012
Toyota is recalling certain model year 2007-2009 Camry, Camry Hybrid, RAV4, Corolla, Corolla Matrix, Tundra, Sequoia, Highlander, Highlander Hybrid, Yaris, Scion xB, Scion xD and Pontiac Vibe vehicles. The power window master switch assemblies in some of these vehicles were built using a less precise process for lubricating the internal components of the switch assemblies. Irregularities in this lubrication process may cause the power window master switch assemblies to malfunction and overheat.
If the switch overheats, it may melt, possibly resulting in a fire.
Toyota will notify its owners, and dealers will inspect the switch and apply a special grease that inhibits heat build up or replace any switch damaged by the defect, free of charge. Toyota owners that experience a problem with a switch should not attempt to make repairs, but should contact their Toyota dealer or the Toyota Customer Experience Center at 1-800-331-4331. General Motors will contact the Pontiac Vibe owners affected by this recall and GM dealers will inspect and repair switches as necessary. Those owners may contact Pontiac Customer Care at 1-800-762-2737.
Campaign 12V491000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2010
SOUTHEAST TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2011 PASSENGER VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
A DRIVER MAY OVERLOAD A VEHICLE WHICH MAY INCREASE THE RISK OF A CRASH.
DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT SOUTHEAST TOYOTA AT 1-800-301-6859.
Campaign 10V036000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2010
GULF STATES TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2010 VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD BETWEEN SEPTEMBER 1, 2005 AND JUNE 2, 2008 WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
THIS DOES NOT MEET THE STANDARD REQUIREMENTS.
DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. DEALERS WILL ALSO CORRECT THE OWNER'S MANUAL. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT GULF STATES TOYOTA AT 713-580-3300.
Campaign 10V035000 on NHTSA.gov
Vehicle speed control, accelerator pedalJan 21, 2010
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2010 AVALON, MODEL YEAR 2007-2010 CAMRY, MODEL YEAR 2009-2010 COROLLA, COROLLA MATRIX, RAV4, MODEL YEAR 2010 HIGHLANDER, MODEL YEAR 2008-2010 SEQUOIA, AND MODEL YEAR 2007-2010 TUNDRA VEHICLES. DUE TO THE MANNER IN WHICH THE FRICTION LEVER INTERACTS WITH THE SLIDING SURFACE OF THE ACCELERATOR PEDAL INSIDE THE PEDAL SENSOR ASSEMBLY, THE SLIDING SURFACE OF THE LEVER MAY BECOME SMOOTH DURING VEHICLE OPERATION. IN THIS CONDITION, IF CONDENSATION OCCURS ON THE SURFACE, AS MAY OCCUR FROM HEATER OPERATION (WITHOUT A/C) WHEN THE PEDAL ASSEMBLY IS COLD, THE FRICTION WHEN THE ACCELERATOR PEDAL IS OPERATED MAY INCREASE, WHICH MAY RESULT IN THE ACCELERATOR PEDAL BECOMING HARDER TO DEPRESS, SLOWER TO RETURN, OR, IN THE WORST CASE, MECHANICALLY STUCK IN A PARTIALLY DEPRESSED POSITION.
THE ACCELERATOR PEDAL MAY BECOME HARD TO DEPRESS, SLOW TO RETURN TO IDLE, OR, IN THE WORST CASE, MECHANICALLY STUCK IN A PARTIALLY DEPRESSED POSITION, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSTALL A REINFORCEMENT BAR IN THE ACCELERATOR PEDAL WHICH WILL ALLOW THE PEDAL TO OPERATE SMOOTHLY. GM WILL NOTIFY OWNERS FOR THE PONTIAC VIBE PLEASE SEE 10V-018. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON FEBRUARY 5, 2010 AND WILL BE COMPLETED ON MARCH 15, 2010. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Campaign 10V017000 on NHTSA.gov
Vehicle speed control, accelerator pedalOct 5, 2009
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2004-2010 PASSENGER VEHICLES. THE ACCELERATOR PEDAL CAN GET STUCK IN THE WIDE OPEN POSITION DUE TO ITS BEING TRAPPED BY AN UNSECURED OR INCOMPATIBLE DRIVER'S FLOOR MAT.
A STUCK OPEN ACCELERATOR PEDAL MAY RESULT IN VERY HIGH VEHICLE SPEEDS AND MAKE IT DIFFICULT TO STOP THE VEHICLE, WHICH COULD CAUSE A CRASH, SERIOUS INJURY OR DEATH.
TOYOTA FILED AN AMENDED DEFECT REPORT ON NOVEMBER 25, 2009, STATING THAT DEALERS WILL MODIFY THE ACCELERATOR PEDAL AND, ON CERTAIN VEHICLES, ALTER THE SHAPE OF THE FLOOR SURFACE UNDER THE PEDAL. THESE CHANGES ADDRESS THE RISK OF PEDAL ENTRAPMENT DUE TO INTERFERENCE WITH THE FLOOR MAT. REDESIGNED ACCELERATOR PEDALS WILL BECOME AVAILABLE BEGINNING IN APRIL 2010 AND DEALERS WILL REPLACE ANY MODIFIED PEDAL WITH THE NEW PEDAL IF DESIRED. ALSO, DEALERS WILL REPLACE ANY GENUINE TOYOTA OR LEXUS ALL-WEATHER FLOOR MATS WITH REDESIGNED ALL-WEATHER MATS, OR REPURCHASE THE PREVIOUS MATS FROM OWNERS WHO DO NOT WANT THE NEW ONES. ADDITIONALLY, SOFTWARE MODIFICATIONS WILL BE INSTALLED ON CAMRY, AVALON AND LEXUS ES 350, IS 350 AND IS 250 MODELS THAT WILL ENSURE THAT THE BRAKE OVERRIDES THE ACCELERATOR IN THE EVENT BOTH BRAKE AND ACCELERATOR PEDALS ARE APPLIED. TOYOTA WILL BEGIN MAILING LETTERS TO OWNERS ON DECEMBER 31, 2009. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331, LEXUS AT 1-800-255-3987.
Campaign 09V388000 on NHTSA.gov
EquipmentSep 26, 2007
CERTAIN ALL WEATHER FLOOR MATS (AWFM) SPECIFICALLY SOLD AS AN OPTIONAL ACCESSORY FOR USE ON THE 2007 AND 2008 MODEL YEAR LEXUS ES350 AND TOYOTA CAMRY VEHICLES. THE AWFM INCLUDES TWO GROMMET HOLES AND RETAINING HOOKS (CLIPS) TO SECURE THE MAT TO THE VEHICLE'S CARPET. IF THE AWFM IS NOT SECURED BY ITSELF OR IF IT IS PLACED ON TOP OF AN EXISTING CARPETING FLOOR MAT, THE MAT COULD MOVE FORWARD DURING THE VEHICLE USAGE AND IT MAY INTERFERE WITH THE ACCELERATOR PEDAL.
THE ACCELERATOR PEDAL MAY TEMPORARILY BECOME STUCK IN A PARTIALLY DEPRESSED POSITION WHEN RETURNING TO THE IDLE POSITION. IF THIS CONDITION OCCURS, IT MAY INCREASE THE POSSIBILITY OF A CRASH.
TOYOTA WILL NOTIFY OWNERS OF ALL 2007 AND 2008 LEXUS ES350 AND TOYOTA CAMRY VEHICLES ABOUT THE RECALL EVEN THOUGH NOT ALL OF THESE OWNERS WILL HAVE PURCHASED THE ALL WEATHER MATS. IF THE OWNER HAD NOT PURCHASED THE MATS, THEY ARE NOT AFFECTED BY THE RECALL. THIS LETTER WILL ADVISE OWNERS WHEN REPLACEMENT MATS WILL BE AVAILABLE OR HOW TO RETURN THE ALL WEATHER FLOOR MAT SET TO OBTAIN A REFUND. A SECOND LETTER WILL BE SENT AFTER MATS ARE AVAILABLE REQUESTING OWNERS TO RETURN THEIR MATS TO A LEXUS OR TOYOTA DEALER FOR EXCHANGE OF THE DRIVER'S SIDE MAT. THE FIRST LETTER IS EXPECTED TO BE SENT DURING EARLY OCTOBER 2007 AND THE SECOND IN LATE NOVEMBER 2007. OWNERS CAN CONTACT THE LEXUS CUSTOMER ASSISTANCE CENTER AT 1-800-255-3987 OR THE TOYOTA CUSTOMER EXPERIENCE CENTER AT 1-888-270-9371.
Campaign 07E082000 on NHTSA.gov
Air bagsApr 3, 2006
ON CERTAIN VEHICLES, DUE TO IMPROPER ASSEMBLY OF THE AIR BAG INFLATOR, WHICH IS USED IN THE SIDE AIR BAG, THE CURTAIN SHIELD AIR BAG, AND THE KNEE AIR BAG ASSEMBLY, SOME INFLATORS WERE PRODUCED WITH AN INSUFFICIENT AMOUNT OF THE HEATING AGENTS NECESSARY FOR PROPER AIR BAG DEPLOYMENT. IN THIS CONDITION, THE EXPANSION FORCE OF THE GAS MAY BE INSUFFICIENT TO PROPERLY INFLATE THE AIR BAG WHEN THE SRS SYSTEM IS ACTIVATED DURING A CRASH.
THIS MAY INCREASE THE RISK OF INJURY TO THE OCCUPANT IN THE INVOLVED SEATING POSITION IN THE EVENT OF A CRASH.
DEALERS WILL REPLACE THE SPECIFIC SRS AIR BAG. THE RECALL BEGAN ON APRIL 6, 2006. OWNERS MAY CONTACT TOYOTA AT 1-888-270-9371, SCION AT 1-866-548-1851, OR LEXUS AT 1-800-255-3987.
Campaign 06V096000 on NHTSA.gov
Representative owner complaints: other or unspecified
274 reports, newest first. Show all
Other or unspecified, Visibility/wiper, Sep 29, 2026
The dash has liquefied making it shiny causing it to be reflective making it nearly impossible to see out of the front window. This happens on a normal sunny day or at night with car lights hitting and reflecting. This should be a safety campaign.
Electrical system, Seat belts, Other or unspecified, Jan 28, 2026
Driver seat belt gets stuck sometimes or sometimes does not want to click not often but pretty randomly. The driver window control panel also started to smoke for 5 minutes the smoke started coming out the whole driver panel door and caused excessive heat. Seems that something burnt it was smelling like burnt plastic .
Other or unspecified, Aug 20, 2024
The dashboard is melting causing a glare in the windshield.
Air bags, Seat belts, Other or unspecified, Aug 3, 2024
Whenever I start my car I can see a red triangle symbol I think it’s SRS warning light. Then I check my owner’s manual then I find out that it’s SRS warning lights. I don’t know what to do. Please let me know what should I do?
Other or unspecified, Apr 2, 2024
The Dash is melting causing a glare on the windshield which blocks my vision and is very dangerous.
Air bags, Other or unspecified, Visibility/wiper, Feb 11, 2024
My dash board is sticky and uncleanable, making it very hard to see out the windshield at all hours day or night, which could potentially cause a crash. I have also noticed tons of people online with the same problem. This needs to be recalled or class action lawsuit.
Air bags, Other or unspecified, Jun 29, 2023
I'm in love with Toyota. In Brazil I always had cars of this brand, but newer in manufacture. I recently purchased a 2007 Toyota Camry from a third party and at the time of purchase I did not realize the size of the problem. The car as always is excellent. But to my surprise your panel is simply melting. Just tap it and it dissolves in your hand. As it is sticky and sticky in the hot sun, its reflection almost completely covers the front windshield. I need to drive with dark glasses to get visibility. When researching the subject, I realized that this problem is widespread. That all Camry's have this defect. Imagine the danger of those countless drivers driving in poor visibility. It really is a disappointment with Toyota, and I hope they have a solution not only for me, but for everyone, as I consider this a matter of public safety.
Other or unspecified, May 22, 2023
The power strip on drivers door to roll up and roll down windows, lock and unlock car is broken. I know there was a recall but I never got that replaced. Toyota of Poway said it’s fine then it broke a year later.
Other or unspecified, Jan 30, 2023
In June 9, 2016 (NHTSA ID Number: 10111320) Toyota did a Warranty Enhancement Program to extend the warranty coverage for repairs related to cracked and/or sticky/melting Dashboards (Instrument Panels) as a result of heat or humidity. My 2009 Toyota Camry was taken to a Toyota dealership in September of 2016 and the malfunctioning dashboard was replaced. However, the dashboard is still melting. It was replaced with the same defective material.
Other or unspecified, Nov 20, 2022
I bought my 2007 Toyota Camry in May 2020 with approx. 77,000 mi. On or about 98,775 mi. all of a sudden my car started burning an extremely amount of oil. I would get my oil changed every 6 mo. like clockwork and after oil change just driving between every 900 & 1,200 mi. I am having to add nearly a full quart of oil, thank God I am the type person that checks my fluids periodically or I would have blown my engine! What is the point in me paying nearly $100. an oil change if I have to continuously be buying quarts of oil to be putting in my car every 1,000. miles? Someone told me that 2007 Camrys burn oil due to some kind of issue and that there was a recall around 2015, that all I need to do is take my car to dealership and that they mark something with a red marker or something to this effect and after driving 1,000. mi. that I take the car back to dealership & they check it again, if my car burns slot of o than they suppose to fix the problem! Well, I am tired of paying extreme amounts of money every 6 mo. for oil change and still have to be spending more money for more oil to have to be checking & adding more oil or I will eventually blow my entire engine if I don't! I took my vehicle to Toyota , & they said that the recall has been over yrs. ago? Well, I would imagine that this would be a life or death matter and therefore this particular recall HAS "NO" Expiration DATE! I need this issue resolved ASAP, I do not have over $2,000. to pay out of pocket Please, someone contact me with answers! I now have 114,000 mi.
Other or unspecified, Nov 2, 2022
The dashboard is melting and shiny causing it to look wet and create a dangerous glare on the windshield. When I look through the windshield I see a reflection of the dashboard. This is apparently a known problem for Toyota and I called to report it but they were unconcerned and will not repair.
Other or unspecified, Sep 7, 2022
dashboard is melting and is available for inspection. glare from melting dashboard hinders vision while driving, hands can be affected when touching dashboard melting goo. yes, dealer confirmed 2007 models have defective dashboards, enhanced warranty expired. no inspection by dealer. no recalls or warranty extensions or notifications of defect received. defect first noticed summer 2022. car purchased 2007, garaged, and low mileage(55,000).
Other or unspecified, Sep 2, 2022
The transmission failed. It was slipping and then just shut down
Other or unspecified, Jul 13, 2022
Dash is sticky seems like it’s bleeding the glue is super shiny and is a road hazard Please help!
Other or unspecified, Service brakes, Engine, Jun 1, 2022
when driving both of ABS & Break dashboard warning lights are on, RPM meter will go up & down, temperature gage is down. Unable to be certain the vehicle safe to be operation.
Other or unspecified, Mar 27, 2022
Interior structure problem re: dashboard. My 2007 Toyota Camry LE sedan has just over 40K. This is a one-owner 4 door sedan. I bought this as "new" at Venice Toyota in FL on 3/29/07. I moved back to RI in 8/2007. About 2018, while cleaning the inside, I noticed that the dashboard seemed sticky. I had a dog and couldn't get the dashboard clean. I've tried several times to clean it (including some gel that's supposed to work) but everything sticks to it. I just found out where I can report it or I would have done this sooner. I had looked up my auto when I was checking for any outstanding recalls. I've had 2 minor recalls fixed. Reading further, others had the same problem, had contacted dealers about a recall which supposedly had gone out but it didn't. Toyota won't acknowledge the problem nor will the dealers. I am faithful about maintenance but the dashboard is disgusting. I also noticed that others have the same complaint and some are from South Florida as mine is. When is Toyota going to address this problem? It's not just 2007 Camrys - it's many models and years. There must be something they can do - it's their problem and they need to address it. Thank you.
Other or unspecified, Feb 28, 2022
Vehicle was detailed at Toyota of San Diego. The dash board became very sticky/gummy when exposed to sun. This causes a problem when driving because the sticky imagine from the dash board shines on the window and distorts your view. Toyota of San Diego sold to Norm Reeves of San Diego. The service department mentioned Toyota knew about the problem but the time has expired to replace the dash. My mom did not receive any notification from Toyota. The car has 20,000 miles and is occasionally driven. My mom is 97 and I have just started to drive her car. Viewing out the front window is hazardous.
Other or unspecified, Jan 31, 2022
I sent a complaint about my dashboard melting, over two years ago and complained to the dealer ship with no help, they told me my warranty expired a week before the recall. They said it would cost me right at $ 1100.00 to repair, I told them that's not fair for me to pay for there mistake I can't afford that, the way the economy is going. I beg for help before and no one listen, so lam pleasing again. God I hope someone hear me this time.
Suspension, Other or unspecified, Visibility/wiper, Jan 13, 2022
The front dash assembly is melted over time and is so bad I cannot see out the front windshield. I told the dealership that I believe this was a recall and they said it was but that the specific job for that expired ? I didn’t know recalls expired. They are willing to fix the current situation with the current system failure of the over heating window switches but a major problem is the visibility up front. I have to wear sun glasses just to see through that horrible glare from the melted dashboard. Also not sure if their is any suspension issues with my 2007 Toyota Camry. The steering wheel shakes some and I’ve purchased new tires wheels and some rotation balance and alignment and no additional work or parts where needed to fix that problem. The alignment did reduce some steering wheel shaking but it’s getting worse again. Any help would be appreciated and if we could get the Dealership to fix the front dashboard that would be phenomenal. Thank you.
Other or unspecified, Service brakes, Dec 13, 2021
Was driving an it made a noise then the brake light abs light an vcs light came on at the same time an I see on here where some people have the same problem with the same car so what do I need to do about it
Other or unspecified, Jun 30, 2021
I first noticed a year ago that the dashboard was not looking right, but this year, approximately Mid May, the dashboard has become sticky and when the sun shines there is now a glare in my windshield, making visibility near impossible. It is hard to tell if there is a pedestrian/biker on the sides of the road or another vehicle in front of me. I did not receive any notice of this problem from the manufacturer. A dealer in my area said there is nothing he can do for me; however, he did give me the phone number for the Texas headquarters. I spoke with a gentleman named Cue (sp) who then put a senior supervisor on the phone. They, too, will not do anything..."there was a warrantee extension notice sent out in 2015 which expired in 2017". I did not receive it. They will only refund up to $250 for a dash cover. This should have been a recall, as I am sure that I could not be the only one that was omitted from their mailings.
Other or unspecified, May 27, 2021
There was a previous recall on this vehicle for the dash melting and becoming sticky. I learned of this recall after purchasing it and would appreciate it if the recall was still honored. At least if half the expences covered for the manufacturer mistake.
Other or unspecified, May 14, 2021
CORRECTION TO COMPLAINT NUMBER: 11416629, I "DO" WISH TO RECEIVE SAFETY RECALL EMAILS REGARDING MY 2007 CAMRY, VIN [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Other or unspecified, May 14, 2021
SECONDARY WARRANTY... DISCUSSED WITH A SERVICE ADVISOR PRIOR TO THE "2015 WARRANTY ENHANCEMENT". I WAS TOLD NO RECALL, NO LIABILITY. BECAUSE THIS WAS NOT A RECALL TOYOTA MOTOR CORP IS REFUSING TO REPLACE THE STICKY DASH RESULTING FROM HEAT OF SUMMER AND WINTER HEATING WHICH CAUSES EYE, THROAT, LUNG IRRITATION, CLOUDING GLARE OF WINDSHIELD AND EYEGLASSES. THE CLOCK MOUNTED ON THE DASH HAS A CLOUD OVER THE PLASTIC COVER MAKING IT ALMOST IMPOSSIBLE TO READ AS WELL AS PLASTIC COVER OVER DOME LIGHT. AUG 9 2019, I COMMUNICATED VIA EMAIL WITH FRED ANDERSON TOYOTA JEFF DEMEYER | SERVICE DIRECTOR 803.796.6650 JDEMEYER@ANDERSON-AUTO.NET REGARDING STICKY MELTING DASHBOARD OF MY APPROX. 57,000 MI 2007 CAMRY. HIS REPLY " TOYOTA MOTORS NORTH AMERICA WILL NOT ALLOW A DEALER TO PERFORM ANY WARRANTY EXTENSIONS AFTER THEY HAVE EXPIRED. MY ADVISE WOULD BE TO CALL TOYOTA MOTORS AT (800)331-4331 AND START A CASE SEEKING REPLACEMENT OF THE DASH. IF APPROVED, THEY WILL NOTIFY US WITH AN AUTHORIZATION # AND WE CAN PROCEED WITH THE REPLACEMENT" AUG 10 2019, SPOKE WITH CUSTOMER SERVICE REP (SUSAN) @ TOYOTA MOTORS AT (800)331-4331 REGARDING DASH REPLACEMENT APPROVAL. SERVICE REQUEST DENIED!! OF COURSE THEY HAVE NO RECORD OF MY EVER DISCUSSING THIS MATTER WITH AN ADVISOR PRIOR TO THE WARRANTY NOTIFICATION. TO PARAPHRASE THE CUSTOMER SERVICE REP "TO PROVIDE AN EXCEPTION FOR ONE CUSTOMER WOULD MEAN THE EXCEPTION TO BE PROVIDED TO ALL CUSTOMERS", WE HAVE PARAMETERS IN PLACE WHICH DOES NOT ALLOW REPAIR BEYOND THE WARRANTY ENHANCEMENT EXPIRATION DATE". THESE VEHICLES ARE BEING PLACED BACK INTO CIRCULATION WITHOUT DASH REPLACEMENT TO CONSUMERS WHOM TRUSTED THE TOYOTA NAME AND REPUTATION. I RARELY DRIVE MY VEHICLE WHICH NOW READS APPROX 58,000 AND CAN NOT, WILL NOT SELL TO ANYONE IN GOOD CONSCIOUS. THE EXTENDED WARRANTIES RECEIVED IN THE MAIL ARE NOT HONORED AT FRED ANDERSON TOYOTA!!!!
Other or unspecified, Apr 18, 2021
MELTING DASHBOARD CAUSING VISIBILITY PROBLEM WITH REFLECTION IN WINDSHIELD