2009 Toyota Camry
Problems, recalls and owner-reported issues
Vehicle speed control is the leading concern among 1,412 owner complaints filed for this model year. This is the 2nd highest complaint count among 25 Camry model years with reports.
Of the 2009 reports, 160 involved a crash and 22 involved a fire. 90 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Seats, front assembly, seat heater/coolerJun 2, 2016
Southeast Toyota Distributors, LLC (SET) is recalling certain 2005-2011 4Runner, Highlander, Sequoia, and Sienna, 2005-2010 Avalon and Tundra, 2006-2008 Camry Solara, 2006-2010 Highlander hybrid, 2006-2011 Rav4 and Tacoma, 2007-2010 FJ Cruiser, 2007-2011 Camry hybrid, 2009-2010 Venza, 2010-2012 Prius, 1988-1990 and 2005-2010 Camry, and 1989 and 2009-2010 Corolla vehicles equipped with aftermarket accessory seat heaters with a copper strand heating element. The electrical wiring in the seat heaters may be damaged when the seat cushion is compressed.
If damaged, the copper strand heating element may short circuit, increasing the risk of a fire.
SET will notify owners, and dealers will disconnect the seat heaters, free of charge, and refund the purchase price of the seat heater accessory. The recall began on July 14, 2016. Owners may contact SET customer service at 1-866-405-4226. SET number for this recall is SET16B.
Campaign 16V396000 on NHTSA.gov
Visibility, power window devices and controlsOct 22, 2015
Toyota Motor Company (Toyota) is recalling certain model year 2009-2011 Tundra, Sequoia, Corolla, Corolla Matrix and Scion xB, 2008-2011 Highlander and Highlander Hybrid, 2007 Camry and Camry Hybrid, 2009 Camry and Camry Hybrid, 2006-2011 RAV4, 2006-2010 Yaris, and 2009-2010 Scion xD and Pontiac Vibe vehicles. During the manufacturing of the Power Window Master Switch (PWMS), grease lubricant may have been inconsistently applied to the sliding electrical contacts.
If the sliding electrical contacts are not protected by lubricant, debris and moisture that get into the switch may cause a short circuit and the switch assembly may overheat and melt, increasing the risk of a fire.
Toyota will notify owners, and dealers will inspect the switch, applying a lubricant if no abnormality is found. If abnormality is found, the PWMS circuit board will be replaced, free of charge. The recall is expected to begin December 20, 2015. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is C0M.
Campaign 15V689000 on NHTSA.gov
Seats, front assembly, seat heater/coolerNov 19, 2014
Southeast Toyota Distributors, LLC (SET) is recalling certain model year 2010-2011 Prius and Corolla, 2009-2011 Venza, 2006-2010 Avalon, 2007-2010 FJ Cruiser, 2005-2011 Sienna and Sequoia, 2006-2011 Tacoma 4x2 and 4x4, Camry, Highlander, Tundra 4x2 and 4x4, and 2007-2011 Rav4 and 4Runner. The affected vehicles may experience compression of the seat cushion which may damage the seat heater wiring.
Damage to the seat heater wiring could cause the wires to short, increasing the risk of the seat burning and causing personal injury to the occupant.
SET will notify owners, and dealers will disconnect the heaters with copper strand heating elements and refund the purchase price of the seat heater accessory, free of charge. The recall is expected to began in January 2015. Owners may contact SET customer service at 1-866-405-4226.
Campaign 14V743000 on NHTSA.gov
Air bags, frontal, sensor/control module-inactiveJan 16, 2013
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Campaign 13V014000 on NHTSA.gov
Visibility, power window devices and controlsOct 10, 2012
Toyota is recalling certain model year 2007-2009 Camry, Camry Hybrid, RAV4, Corolla, Corolla Matrix, Tundra, Sequoia, Highlander, Highlander Hybrid, Yaris, Scion xB, Scion xD and Pontiac Vibe vehicles. The power window master switch assemblies in some of these vehicles were built using a less precise process for lubricating the internal components of the switch assemblies. Irregularities in this lubrication process may cause the power window master switch assemblies to malfunction and overheat.
If the switch overheats, it may melt, possibly resulting in a fire.
Toyota will notify its owners, and dealers will inspect the switch and apply a special grease that inhibits heat build up or replace any switch damaged by the defect, free of charge. Toyota owners that experience a problem with a switch should not attempt to make repairs, but should contact their Toyota dealer or the Toyota Customer Experience Center at 1-800-331-4331. General Motors will contact the Pontiac Vibe owners affected by this recall and GM dealers will inspect and repair switches as necessary. Those owners may contact Pontiac Customer Care at 1-800-762-2737.
Campaign 12V491000 on NHTSA.gov
Exterior lighting, brake lights, switchMar 7, 2012
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2009 CAMRY VEHICLES MANUFACTURED FROM JULY 1, 2008, THROUGH FEBRUARY 28, 2009, AND MODEL YEAR 2009-2011 VENZA VEHICLES MANUFACTURED FROM OCTOBER 20, 2008, THROUGH JANUARY 4, 2011. DURING ASSEMBLY OF THE CONTACT-TYPE STOP LAMP SWITCH, SILICONE GREASE MAY HAVE COME IN CONTACT WITH THE SURFACE OF THE SWITCH WHICH COULD CAUSE CONTACT RESISTANCE. IF THIS OCCURS, WARNING LAMPS COULD ILLUMINATE, A NO START CONDITION COULD RESULT, THE SHIFT LEVER MAY NOT SHIFT FROM THE PARK POSITION, OR THE VEHICLES BRAKE LIGHTS COULD BECOME INOPERATIVE.
INOPERATIVE BRAKE LIGHTS WOULD NOT WARN OTHER DRIVERS THAT THE VEHICLE IS SLOWING OR STOPPING, INCREASING THE RISK OF A CRASH.
TOYOTA WILL NOTIFY OWNERS, AND DEALERS WILL REPLACE THE STOP LAMP SWITCH, FREE OF CHARGE. THE SAFETY RECALL BEGAN ON APRIL 12, 2012. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Campaign 12V091000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2010
SOUTHEAST TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2011 PASSENGER VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
A DRIVER MAY OVERLOAD A VEHICLE WHICH MAY INCREASE THE RISK OF A CRASH.
DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT SOUTHEAST TOYOTA AT 1-800-301-6859.
Campaign 10V036000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2010
GULF STATES TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2010 VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD BETWEEN SEPTEMBER 1, 2005 AND JUNE 2, 2008 WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
THIS DOES NOT MEET THE STANDARD REQUIREMENTS.
DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. DEALERS WILL ALSO CORRECT THE OWNER'S MANUAL. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT GULF STATES TOYOTA AT 713-580-3300.
Campaign 10V035000 on NHTSA.gov
Vehicle speed control, accelerator pedalJan 21, 2010
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2010 AVALON, MODEL YEAR 2007-2010 CAMRY, MODEL YEAR 2009-2010 COROLLA, COROLLA MATRIX, RAV4, MODEL YEAR 2010 HIGHLANDER, MODEL YEAR 2008-2010 SEQUOIA, AND MODEL YEAR 2007-2010 TUNDRA VEHICLES. DUE TO THE MANNER IN WHICH THE FRICTION LEVER INTERACTS WITH THE SLIDING SURFACE OF THE ACCELERATOR PEDAL INSIDE THE PEDAL SENSOR ASSEMBLY, THE SLIDING SURFACE OF THE LEVER MAY BECOME SMOOTH DURING VEHICLE OPERATION. IN THIS CONDITION, IF CONDENSATION OCCURS ON THE SURFACE, AS MAY OCCUR FROM HEATER OPERATION (WITHOUT A/C) WHEN THE PEDAL ASSEMBLY IS COLD, THE FRICTION WHEN THE ACCELERATOR PEDAL IS OPERATED MAY INCREASE, WHICH MAY RESULT IN THE ACCELERATOR PEDAL BECOMING HARDER TO DEPRESS, SLOWER TO RETURN, OR, IN THE WORST CASE, MECHANICALLY STUCK IN A PARTIALLY DEPRESSED POSITION.
THE ACCELERATOR PEDAL MAY BECOME HARD TO DEPRESS, SLOW TO RETURN TO IDLE, OR, IN THE WORST CASE, MECHANICALLY STUCK IN A PARTIALLY DEPRESSED POSITION, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSTALL A REINFORCEMENT BAR IN THE ACCELERATOR PEDAL WHICH WILL ALLOW THE PEDAL TO OPERATE SMOOTHLY. GM WILL NOTIFY OWNERS FOR THE PONTIAC VIBE PLEASE SEE 10V-018. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON FEBRUARY 5, 2010 AND WILL BE COMPLETED ON MARCH 15, 2010. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Campaign 10V017000 on NHTSA.gov
Vehicle speed control, accelerator pedalOct 5, 2009
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2004-2010 PASSENGER VEHICLES. THE ACCELERATOR PEDAL CAN GET STUCK IN THE WIDE OPEN POSITION DUE TO ITS BEING TRAPPED BY AN UNSECURED OR INCOMPATIBLE DRIVER'S FLOOR MAT.
A STUCK OPEN ACCELERATOR PEDAL MAY RESULT IN VERY HIGH VEHICLE SPEEDS AND MAKE IT DIFFICULT TO STOP THE VEHICLE, WHICH COULD CAUSE A CRASH, SERIOUS INJURY OR DEATH.
TOYOTA FILED AN AMENDED DEFECT REPORT ON NOVEMBER 25, 2009, STATING THAT DEALERS WILL MODIFY THE ACCELERATOR PEDAL AND, ON CERTAIN VEHICLES, ALTER THE SHAPE OF THE FLOOR SURFACE UNDER THE PEDAL. THESE CHANGES ADDRESS THE RISK OF PEDAL ENTRAPMENT DUE TO INTERFERENCE WITH THE FLOOR MAT. REDESIGNED ACCELERATOR PEDALS WILL BECOME AVAILABLE BEGINNING IN APRIL 2010 AND DEALERS WILL REPLACE ANY MODIFIED PEDAL WITH THE NEW PEDAL IF DESIRED. ALSO, DEALERS WILL REPLACE ANY GENUINE TOYOTA OR LEXUS ALL-WEATHER FLOOR MATS WITH REDESIGNED ALL-WEATHER MATS, OR REPURCHASE THE PREVIOUS MATS FROM OWNERS WHO DO NOT WANT THE NEW ONES. ADDITIONALLY, SOFTWARE MODIFICATIONS WILL BE INSTALLED ON CAMRY, AVALON AND LEXUS ES 350, IS 350 AND IS 250 MODELS THAT WILL ENSURE THAT THE BRAKE OVERRIDES THE ACCELERATOR IN THE EVENT BOTH BRAKE AND ACCELERATOR PEDALS ARE APPLIED. TOYOTA WILL BEGIN MAILING LETTERS TO OWNERS ON DECEMBER 31, 2009. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331, LEXUS AT 1-800-255-3987.
Campaign 09V388000 on NHTSA.gov
Representative owner complaints: structure
241 reports, newest first. Show all
Structure, Aug 10, 2026
The contact owns a 2009 Toyota Camry. The contact stated that on several occasions while driving at various speeds, there was a glare coming from the dashboard, making it difficult to see out the windshield while driving. The contact stated that the dashboard was sticky to the touch and sunglasses were needed while driving the vehicle. The vehicle was taken to a dealer where it was determined that the dashboard needed to be replaced. The vehicle was not repaired. The vehicle was taken to the same dealer for maintenance, and the contact inquired if there was a recall associated with the failure. The manufacturer was notified of the failure. The failure mileage was approximately 116,995.
Structure, Jul 15, 2026
The contact owns a 2009 Toyota Camry. The contact stated that while driving at an undisclosed speed, the glare from the melted dashboard impaired visibility while driving. The contact stated that the glare from the melted dashboard was reflecting onto the front windshield. The vehicle was taken to the dealer; however, the vehicle was not inspected. The contact was informed that the repair was not covered under the recall. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the failure was a known failure. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 79,000.
Structure, Other or unspecified, Engine, Mar 14, 2026
Excessive oil consumption, a sticky dash and power window switch
Structure, Mar 11, 2026
The contact owns a 2009 Toyota Camry. The contact stated that the dashboard was sticky, causing a shiny glare on the windshield, preventing the driver from seeing through the windshield. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.
Structure, Sep 10, 2025
The contact owns a 2009 Toyota Camry. The contact stated that the dashboard was sticky and melting. The contact stated that since moving to the desert, the dashboard coating had degraded and deteriorated. The shine created a glare on the windshield, preventing the contact from driving at night. The vehicle was taken to the dealer. The contact was informed that it was an aesthetic issue, and the Customer Support Program warranty period had ended. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Structure, Mar 17, 2025
The contact owns a 2009 Toyota Camry. The contact stated while driving at an undisclosed speed, the reflection from the melted dashboard impaired his view while driving. The contact stated that the dashboard was sticky and shiny and reflected on the windshield while driving. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the Extended Warranty coverage on the vehicle had expired. The failure mileage was approximately 60,000.
Structure, Jan 27, 2025
The contact owns a 2009 Toyota Camry. The contact stated that the dashboard had started to fracture in several places. The dealer was contacted, and an appointment was scheduled; however, the vehicle had not been taken to the dealer. The vehicle was not repaired. The manufacturer was made aware of the failure and opened a case for the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 20,000. The VIN was not available.
Structure, Jun 2, 2024
Unknown
Engine and engine cooling, Power train, Structure, Apr 25, 2024
I bought my car in October 2009. I did not discover until years later that the pistons for the 2009 Toyota Camry Le did not fit correctly. This caused oil consumption problems, but it did not start happening until a 3-year warranty and at about 60-70 thousand miles. I did not get a notice of recall notice of Toyota's resolution to the problem, because they had the wrong apartment number and email address which I was told by Rep. Sherry and Rose at Toyota Corporation. Rep. said she was sending information to higher up at the corporation instead she sending it to the dealership. I did not get notice of a class action suit/resolution, trotter body, or melting dashboard. I have paid at least $6-7 thousand to dealerships workmanship is bad. I need help!! Because I did not get notices Toyota should fix and compensate me for repairs. Also, they replaced my hold break system because they assumed the shrieking noise was the break. This was done without my permission. I had to replace the axle they replaced less than a year ago. I am frustrated. I can not pay out any more money. My car stopped working on [XXX] I had to have it told to the dealership in Mamaroneck. Rep Sherry told me the trotter body is on recall until 2026, dealership is saying no. I can be reached at [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Structure, Oct 30, 2023
The contact owns a 2009 Toyota Camry. The contact stated that the dashboard was sticky, with a reflection on the windshield, which affected the visibility of the roadway. The vehicle was taken to the dealer, where the dashboard was replaced under Toyota Campaign Number: ZE6; however, the failure persisted. The dealer was contacted and notified the manufacturer, who informed the contact that the campaign had expired. The vehicle was not repaired. The failure mileage was approximately 97,000.
Structure, Oct 20, 2023
The contact owns a 2009 Toyota Camry. The contact stated that the dashboard was melting. The contact stated that the sun was reflecting on the dashboard, which caused the driver’s view to be obstructed. There was a sticky substance on the dashboard. Additionally, the air bag warning light was illuminated. The vehicle was taken to the local dealer, where it was determined that the dashboard needed to be replaced. The dashboard was replaced, but the failure recurred. The manufacturer was made aware of the failure, and the contact was informed that the replacement would be an out-of-pocket expense. The failure mileage was unknown.
Other or unspecified, Structure, Apr 19, 2023
I own a 2009 Toyota Camry with VIN [XXX]. The dashboard is hazardous i.e. sticky and shiny which makes it hard for me to see through the windshield going toward sunset or the sun is over the dashboard. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Structure, Mar 6, 2023
The contact owns a 2009 Toyota Camry. The contact stated while driving 35 MPH, the gloss on the dashboard prevented the contact from properly seeing the roadway. The contact stated that the dashboard was extremely sticky. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was 150,625.
Structure, Feb 3, 2023
The contact owns a 2009 Toyota Camry. The contact stated while driving 25 MPH, he was unable to see the road due to the reflection from the glossy and sticky dashboard. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 155,000.
Structure, Dec 9, 2021
The contact owns a 2009 Toyota Camry. The contact stated that the dashboard had started cracking and was sticky to the touch. Additionally, there was a glare from the dashboard. The vehicle was not taken to a dealer to be inspected. The manufacturer was not informed of the failure. The failure mileage was approximately 25,300.
Visibility, Structure, Aug 11, 2021
The contact owns a 2009 Toyota Camry. The contact mentioned that while in her vehicle, the dashboard was disintegrating with a sticky substance visible. The contact mentioned that there was a glare with the sticky dashboard on the windshield obstructing her vision while driving. The vehicle was not repaired or diagnosed. The dealer was not contacted. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 138,570
Structure, Aug 2, 2021
The contact owns a 2009 Toyota Camry. The contact stated that the dashboard was sticky and started to give off a putrid odor. The contact also stated that while driving at night, there was a glare off the dashboard which made it difficult to see the roadway. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer was not informed of the failure. The failure mileage was approximately 119,000.
Structure, Jun 2, 2021
The contact owns a 2009 Toyota Camry. The contact stated that the dashboard was very sticky causing a glare in the windshield while driving. The vehicle was diagnosed but not repaired. The manufacturer was informed of the failure but offered no assistance. The failure mileage was approximately 96,000.
Structure, Apr 13, 2021
TL* THE CONTACT OWNS A 2009 TOYOTA CAMRY. THE CONTACT STATED THAT THE DASHBOARD AND INSTRUMENT PANEL SURFACE WAS MELTED AND BECAME VERY STICKY TO THE TOUCH WITH A VERY SHINY APPEARANCE. WHILE DRIVING DURING THE DAYTIME HOURS, THE SUN WAS REFLECTING OFF THE DASHBOARD EXTREMELY BRIGHT, CAUSING A VISIBILITY HAZARD FOR THE DRIVER. THE CAUSE OF THE FAILURE WAS NOT YET DETERMINED. THE MANUFACTURER WAS CONTACTED BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 107,000.
Structure, Feb 16, 2021
TL* THE CONTACT OWNS A 2009 TOYOTA CAMRY. THE CONTACT STATED THAT THE DASHBOARD WAS GLOSSY AND REFLECTED SUNLIGHT, RESULTING IN POOR VISIBILITY THROUGH THE WINDSHIELD. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS OUT OF WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 34,500.
Structure, Nov 9, 2020
2009 TOYOTA CAMRY. CONSUMER WRITES IN REGARDS TO SEVERAL CRACKS IN DASHBOARD. *LD THE CONSUMER STATED THE DASHBOARD BECAME STICKY AND SHINY. THE SHINY SERVICE CAUSES A BLINDING GLARE. THE CONSUMER WAS NOT MADE AWARE OF THE EXTENDED WARRANTY THAT HAD EXPIRED. *JS
Structure, Oct 14, 2020
TL* THE CONTACT OWNS A 2009 TOYOTA CAMRY. THE CONTACT STATED THAT AFTER SHE STARTED PARKING THE VEHICLE OUTSIDE, THE DASHBOARD STARTED MELTING. THE CONTACT CALLED AN INDEPENDENT MECHANIC AND WAS INFORMED TO CONTACT AN AUTHORIZED DEALER. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE FAILED TO MEET THE GUIDELINES FOR THE VOLUNTARY EVALUATION. THE FAILURE MILEAGE WAS 108,000.*DT PURCHASED TOYOTA 2009 VEHICLE ON 12/30/2014. WAS NOT INFORMED OF ANY RECALLS/VOLUNTARY PROGRAMS FOR THE VEHICLE. EMPLOYMENT FROM 2014 - JANUARY 2018 PARKED IN THE PARKING GARAGE DURING THE DAY. CHANGED EMPLOYMENT JANUARY 2018 AND PARKED IN OPEN PARKING LOT, NO PARKING GARAGE AVAILABLE. NOTICED MINIMAL MELTING OF THE DASHBOARD AROUND JULY 2018. ASSUMED ISSUE WOULD AUTO-RESOLVE IN COLDER CLIMATE. PROGRESSIVE WORSENING OF "MELTING DASHBOARD" SUMMER OF 2019. RETURNED TO PREVIOUS EMPLOYER AND BEGAN PARKING IN THE PARKING GARAGE AGAIN DURING THE DAY FROM SEPT 2019 TO PRESENT DAY. COVID 19 PANDEMIC OCCURRED. NOTED MELTING OF DASHBOARD DID NOT RESOLVE, CALLED MECHANIC AND WAS ADVISED TO CONTACT TOYOTA NATIONAL CORPORATION. CONTACTED TOYOTA CORPORATION ON 10/09/2020 AND DISCUSSED CASE. ISSUE FORWARDED TO TOYOTA CORPORATION SUPERVISOR, HENRY CAREY CASE# [XXX]. PER MR. CAREY, THE VOLUNTARY PROGRAM EXPIRED ON 11/12/2018 AND WAS EXTENDED TO 150,000 MILES OR 10 YEARS WHICHEVER OCCURRED FIRST. I DID NOT RECEIVE ANY NOTIFICATIONS REGARDING THIS VOLUNTARY PROGRAM FOR THE TOYOTA DASHBOARD ISSUE. MR. CAREY ADVISED TO SUBMIT COMPLAINT TO NHTSA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Structure, Other or unspecified, Oct 3, 2020
WHEN DRIVING OUTSIDE ESPECIALLY DAY TIME AND WHEN HOT AND HUMID, THE CAR'S DASH BECOMES STICKY AND SOFT. I BOUGHT MY CAR NEW IN ALBUQUERQUE, NM AND THE LIVED IN CA, I DID NOT NOTICE THE PROBLEM. NEITHER I RECEIVED ANY NOTIFICATION FROM TOYOTA DEALERSHIP OR NONE IN THE SERVICE CENTER CHECKED WITH ON THIS ISSUE OR TOLD ME THAT THIS COULD HAPPEN AND HENCE NEED TO BE REPLACED AS THEY DID WITH UNINTENDED ACCELERATION ISSUE AND POWER WINDOW SWITCH MALFUNCTION. NOW I HAVE BEEN EXPERIENCING THIS DASH STICKINESS ISSUE AND TOYOTA IN HAWAII IS REFUSING TO REPLACE THE DEFECTIVE AND SUBSTANDARD PRODUCT THAT THEY HAS PUT IN AT THEIR OWN EXPENSE AS THEY HAVE DONE FOR MILLIONS OF OTHER CUSTOMERS. THE REASON DOE REFUSAL IS THAT MY CAR JUST PASSED 10 YEARS SINCE IT WAS BOUGHT. BUT HAD I BEEN KNOWN OF THIS ISSUE BEFORE EVEN EXPERIENCING IT, I WOULD HAVE GOT IT REPLACED. I HAD BEEN TAKING MY VEHICLE REGULARLY TO TOYOTA SERVICE, BUT NONE BOTHERED TO CHECK ON THIS. SINCE IT IS NOT MY ISSUE AND IT IS BECASUE OF THEY USING A DEFECTIVE PART, THEY SHOULD HELP ME IN REPLACING IT COMPLETELY AT THEIR EXPENDITURE. I AM WITH MY FAMILY AND I AM VERY MUCH CONCERNED ABOUT THE SAFETY AND RISKS ASSOCIATED WITH THIS ISSUE AS IT COULD EMIT CHEMICALS BECAUSE OF MELTING OR CHANCES OF FIRE ACCIDENT. PLEASE HELP ME TO HAVE THE SERVCO TOYOTA REPLACE MY DASH. I BROUGHT THIS TO CONTINENTAL US TOYOTA HEAD OFFICE, BUT THEY AGAIN DIRECTED ME TO SERVCO TOYOTA, HAWAII, BUT THEY ARE REFUSING TO HELP. PLEASE INTERVENE AND HELP ME GET THIS FIXED.
Structure, Sep 25, 2020
TL* THE CONTACT OWNS A 2009 TOYOTA CAMRY. THE CONTACT STATED THAT THE DASHBOARD MELTED AND BECAME STICKY AND REFLECTED A GLARE WHEN IT WAS SUNNY. THE CONTACT CALLED THE JIM COLEMAN TOYOTA DEALER LOCATED AT 10400 AUTO PARK AVE, BETHESDA, MD 20817, AND WAS INFORMED THAT THERE WAS NO RECALL ON THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT A LETTER WAS SENT OUT TO THE CONTACT IN 2010. THE CONTACT WAS TOLD THAT THE LETTER WAS NOT A RECALL AND THAT THE NOTICE HAD EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 8,300.
Structure, Aug 10, 2020
TL* THE CONTACT OWNS A 2009 TOYOTA CAMRY. THE CONTACT STATED THE DASHBOARD WAS DISINTEGRATING AND STICKY CAUSING A REFLECTION IN THE WINDSHIELD, WHICH MADE IT DIFFICULT TO VISUALLY SEE THE ROAD WHEN DRIVING. THE CONTACT CALLED LOCAL DEALER AUTONATION TOYOTA HAYWARD LOCATED AT 24773 MISSION BLVD, HAYWARD, CA 94544, (510) 224-4854 AND MADE THE DEALER AWARE OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS INFORMED TO HAVE THE DASHBOARD REPLACED. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 122,652.