2011 Toyota Camry
Problems, recalls and owner-reported issues
Visibility/wiper is the leading concern among 623 owner complaints filed for this model year. This is the 10th highest complaint count among 25 Camry model years with reports.
Of the 2011 reports, 110 involved a crash and 7 involved a fire. 91 people were injured.
What owners report most often
Recalls and investigations
Seats, front assembly, seat heater/coolerNov 19, 2014
Southeast Toyota Distributors, LLC (SET) is recalling certain model year 2010-2011 Prius and Corolla, 2009-2011 Venza, 2006-2010 Avalon, 2007-2010 FJ Cruiser, 2005-2011 Sienna and Sequoia, 2006-2011 Tacoma 4x2 and 4x4, Camry, Highlander, Tundra 4x2 and 4x4, and 2007-2011 Rav4 and 4Runner. The affected vehicles may experience compression of the seat cushion which may damage the seat heater wiring.
Damage to the seat heater wiring could cause the wires to short, increasing the risk of the seat burning and causing personal injury to the occupant.
SET will notify owners, and dealers will disconnect the heaters with copper strand heating elements and refund the purchase price of the seat heater accessory, free of charge. The recall is expected to began in January 2015. Owners may contact SET customer service at 1-866-405-4226.
Campaign 14V743000 on NHTSA.gov
Suspension, front, control arm, lower armNov 13, 2014
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2011 Toyota Camry vehicles manufactured March 8, 2011, to July 20, 2011. In the affected vehicles, the rubber boot on the front suspension lower arm ball joint may have been damaged during manufacturing. The damage could cause the boot to leak lubricant grease which could then cause the ball joint to wear and loosen prematurely.
A loosened ball joint may separate from the knuckle and could cause a loss of vehicle control, increasing the risk of a crash.
Toyota will notify owners, and dealers will inspect and replace the ball joint, free of charge. The recall began on December 16, 2014. Owners may contact Toyota customer service at 1-800-331-4331.
Campaign 14V732000 on NHTSA.gov
Equipment, other, labelsApr 9, 2013
Southeast Toyota is recalling certain model year 2008 and 2010-2013 Toyota Tundra, 2010-2012 Rav4, 2012 Toyota Sequoia, 2010-2011 Toyota Corolla, 2010-2011 Toyota Camry and Camry Hybrid, 2010-2013 Toyota Highlander and Highlander Hybrid, 2010-2013 Toyota FJ Cruiser, 2011 Toyota Land Cruiser, 2010-2013 Toyota Venza, 2010-2011 Toyota 4Runner, 2010-2013 Toyota Tacoma, 2011-2012 Toyota Sienna, 2012 Toyota Prius, 2013 Scion FR-S, 2011 Scion XD, 2011 Scion XB, and 2012 Scion TC vehicles. These vehicles were sold with labels that were outside the allowable one percent of accuracy of actual weight added. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 110, "Tire Selection and Rims."
An inaccurate label could lead to owners overloading their vehicles and tires. An overloaded vehicle can result in a tire failure which may result in a vehicle crash, personal injury, or property damage.
Southeast Toyota will notify owners and provide a corrected label with instructions concerning its installation. A small group of the affected vehicles will need additonal remedies which are still being developed. The recall began on May 28, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Campaign 13V123000 on NHTSA.gov
Air bags, frontal, sensor/control module-inactiveJan 16, 2013
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Campaign 13V014000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2010
SOUTHEAST TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2011 PASSENGER VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
A DRIVER MAY OVERLOAD A VEHICLE WHICH MAY INCREASE THE RISK OF A CRASH.
DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT SOUTHEAST TOYOTA AT 1-800-301-6859.
Campaign 10V036000 on NHTSA.gov
Representative owner complaints
623 reports, newest first.
Visibility, Aug 19, 2015
TL* THE CONTACT OWNS A 2011 TOYOTA CAMRY. THE CONTACT STATED THAT THE SUN VISOR ON BOTH THE DRIVER AND PASSENGER SIDES FRACTURED AND FAILED TO STAY UP. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 107,000. THE VIN WAS NOT PROVIDED.
Suspension, Wheels, Service brakes, Aug 4, 2015
TL* THE CONTACT OWNS A 2011 TOYOTA CAMRY. WHILE DRIVING AT 55 MPH AND ATTEMPTING TO DECELERATE, THE VEHICLE STARTED SHAKING VIOLENTLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE VEHICLE NEEDED AN ALIGNMENT, THE TIRES NEEDED TO BE BALANCED, AND THE ROTORS WERE WARPED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 39,000.
Visibility, Aug 4, 2015
TL* THE CONTACT OWNS A 2011 TOYOTA CAMRY. WHILE DRIVING APPROXIMATELY 35 MPH, THE DRIVER SIDE VISOR INTERMITTENTLY DROPPED DOWN WITHOUT WARNING. THE FAILURE RECURRED ON TWO OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER, WHERE IT WAS DIAGNOSED THAT THE VISOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.
Visibility/wiper, Aug 4, 2015
TL* THE CONTACT OWNS A 2011 TOYOTA CAMRY. WHILE DRIVING AT 45 MPH, THE DRIVER SIDE SUN VISOR FAILED TO REMAIN CLOSED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS REPAIRED, BUT THE REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000.
Visibility/wiper, Aug 4, 2015
THE DRIVER SIDE SUNVISOR INSTANTLY BROKE WHILE PLACING IN THE UP POSITION. ONE WEEK LATER, THE PASSENGER SIDE SUNVISOR BROKE WHILE PLACING IN THE UP POSITION. BOTH SUNVISORS ARE CURRENTLY HANGING LOOSE AND I AM UNABLE TO ADJUST THEM AT ALL. BOTH ARE BLOCKING MY VISION, ESPECIALLY THE PASSENGER SIDE. TOYOTA HAS REPLACED THOUSANDS OF CARS' SUNVISORS DUE TO MANUFACTURER'S DEFECT, BUT IS REFUSING TO REPLACE MINE 'BECAUSE THEY DECIDED NOT TO FIX MY CAR'S VIN NUMBER'.
Other or unspecified, Visibility/wiper, Aug 3, 2015
THE SUNVISOR WON'T STAY UP.
Service brakes, Jul 23, 2015, crash
TL* THE CONTACT OWNS A 2011 TOYOTA CAMRY. WHILE DRIVING 70 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND WHICH CAUSED THE CONTACT TO REAR END A PARKED VEHICLE. THE CONTACT SUSTAINED INJURIES TO THE RIGHT SIDE OF THE CHEST AND BRUISES TO THE NECK WHICH REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.
Visibility/wiper, Jul 10, 2015
THE DRIVERS SIDE SUN VISOR IS FAULTY AND WILL NOT STAY UP IN PLACE. IT IS BLOCKING MY VIEW. THEY HAVE A RECALL BUT MY VIN NUMBER WASNT INCLUDED. I CONTACTED THE DEALERSHIP AND THEY SAID TO CONTACT TOYOTA BY PHONE. I CALLED THEM AND THEY DONT WANT TO REPLACE IT.
Suspension, Jul 9, 2015
I TOOK MY CAR IN FOR AN OIL CHANGE AND THE 30K MILES MAINTENANCE CHECK UP AND EVEN THOUGH THE VEHICLE (TOYOTA CAMRY LE 2011 ) IS LESS THAN 5 YEARS OLD AND HAS ABOUT 38,500 MILES, THE FRONT STRUTS ARE LEAKING AND NEED TO BE REPLACED AS PER MY DEALERSHIP MECHANIC. COULD THIS BE A DEFECT, FOR I HAVE READ OTHERS COMPLAIN ABOUT THE SAME ISSUE? I AM THE FIRST OWNER OF THE CAR AND BOUGHT IT BRAND NEW WITH 7 MILES FROM A TOYOTA DEALER.
Suspension, Jul 4, 2015
I NOTICED MY TIRES HAS UNEVEN TREAD WEAR BROUGHT IT TO TOYOTA SERVICE CENTER AND I WAS TOLD MY WHEEL ALIGNMENT IS FINE NOW I'M WORRIED BECAUSE I HAVE A BUMPY RIDE AND ITS UNCOMFORTABLE, I JUST WISH THEY CAN DO A REMEDY ON IT.
Visibility/wiper, Jul 2, 2015
SUN VISOR WILL NOT STAY IN PLACE, HANGS STRAIGHT DOWN. THERE IS A RECALL FOR THIS PART FOR OTHER VEHICLES OF MY MAKE, MODEL, AND YEAR (2007-2011 TOYOTA CAMRY). MY VIN IS NOT COVERED BY THE RECALL BUT MY VEHICLE IS STILL AFFECTED. SINCE THE VISOR WILL NOT STAY UP AND HANGS STRAIGHT DOWN IT IMPACTS VISIBILITY.
Seat belts, Jun 26, 2015
TL* THE CONTACT OWNS A 2011 TOYOTA CAMRY. WHILE THE VEHICLE WAS PARKED, THE SEAT BELT TWISTED AROUND THE REAR PASSENGER. THE PASSENGER WAS ABLE TO UNBUCKLE THE SEAT BELT, BUT IT CONTINUED TO RETRACT. AS A RESULT, THE PASSENGER WAS UNABLE TO EXIT THE VEHICLE. THE CONTACT HAD TO CUT THE SEAT BELT TO RELEASE THE PASSENGER. THE PASSENGER SUSTAINED MINOR BRUISES, WHICH DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. UPDATED 09/10/15*LJ UPDATED 10/31/2017*CN
Electrical system, Jun 16, 2015
STARTER MOTOR FAILED TO FUNCTION. BATTERY DIAGNOSED AS FULLY CHARGED. CALLED TOYOTA CORPORATE HEADQUARTERS AND SPOKE WITH A SERVICE REPRESENTATIVE WHO TOLD ME THAT TOYOTA WOULD NOT IN FULL OR IN PART PAY FOR REPLACEMENT OF THE DEFECTIVE STARTER MOTOR BECAUSE IT EXCEEDED THE WARRANTY PERIOD OF 3 YEARS OR 36,000 MILES.
Visibility/wiper, Jun 16, 2015
DRIVER SIDE SUN VISOR DROPPED DOWN AND WILL NOT STAY UP. IT BLOCKS THE VIEW OF THE ROAD. NOW, THE VISOR HAS COME COMPLETELY OFF, WHILE I WAS TRYING TO GET IT TO STAY BACK UP. SEARCHED ONLINE AND FOUND THAT THERE IS A SAFETY RECALL FOR 2007-2011 CAMRYS FOR THIS ISSUE. CUSTOMER SUPPORT PROGRAM ZTT WARRANTY EXTENSION FOR SUN VISOR ASSEMBLY AND BRACKET. I CONTACTED THE DEALER AND TOYOTA, THEY BOTH SAID THAT MY VIN IS NOT COVERED. OBVIOUSLY, THERE ARE OTHER CAMRYS BEING AFFECTED BY THIS ISSUE, THAT THEY ARE NOT COVERING.
Engine, Jun 13, 2015
I HAVE THIS JERKING MOVEMENT WHILE I AM DRIVING DOWN THE HIGHWAY. I MENTIONED THIS TO THE SERVICE PEOPLE AT HUBERT VESTER TOYOTA IN WILSON, NC WHEN I TOOK THE CAR FOR REGULAR MAINTENANCE A FEW MONTHS AGO. I DON'T KNOW IF THEY DID ANYTHING ABOUT IT OR NOT, BUT IT STILL DOES THAT TODAY. I USED 87 OCTANE GAS, BUT I DID PUT 89 OCTANE IN THERE ONCE AND THE PROBLEM SLOWED DOWN A LITTLE. CAN YOU TELL ME WHAT THIS PROBLEM IS? IT SOUNDS LIKE A TRANSMISSION PROBLEM TO ME. THE DEALERSHIP NEVER LETS ME HAVE ANY WORK DONE WITHIN THE WARRANTY, I ALWAYS HAVE TO PAY. SO ARE THEY WAITING FOR THE WARRANTY TO WEAR OFF? ALSO, I HAVE NOT HAD ALL THESE RECALL ISSUES TAKEN CARE OF CONCERNING THE TIRES, THE OVERLOADING CAPACITY ISSUES.
Vehicle speed control, Jun 2, 2015
TL* THE CONTACT OWNS A 2011 TOYOTA CAMRY. WHILE DRIVING AT APPROXIMATELY 5 MPH AND TURNING INTO A PARKING LOT, THE VEHICLE ACCELERATED WITHOUT WARNING. THE VEHICLE TRAVELED OVER A CONCRETE PARKING DIVIDER. THE CONTACT SUSTAINED A FOOT INJURY. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS NOT DRIVEABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 34,000.
Visibility/wiper, Jun 2, 2015
DEFECTIVE SUNVISOR (LEFT) WHICH WAS A SAFETY WARRANTY ENHANCEMENT IN TOYOTA CAMRY PRODUCED BETWEEN FEB 2006 AND FEB 2010. MY CAR WAS PRODUCED IN MAY 2010 AND THEREFORE NOT PART OF SAFETY. TOYOTA SHOULD CONSIDER INCREASING THE WARRANTLY ENHANCEMENT.
Visibility/wiper, May 28, 2015
BOTH SUN VISORS BROKE WITHIN ONE WEEK APART. THE HINGE OF THE SUN VISOR STOPPED WORKING CAUSING VISOR TO HANG IN THE FIELD OF VISION. THERE WAS NO WARNING LEADING UP TO THE INCIDENT.
Structure, Engine, May 28, 2015, crash
I WAS DRIVING EAST ON SECONDARY ROAD WHEN A DRIVER FAILED TO STOP AND HIT MY CAR; FIRST IMPACT HIT AT MY DRIVERS SIDE AT FRONT LEFT OF CAR THEN ALSO SHE HIT THE LEFT BACK SIDE OF MY CAR WHICH SWUNG AROUND AT IMPACT. DRIVER STATED SHE DIDN'T SEE MY CAR. SHE WAS TICKETED AT FAULT AND BOTH OF US WERE TRANSPORTED TO HOSPITAL. MY CAR'S AIRBAGS DID NOT DEPLOY AT ALL, NOT EVEN THE SIDE IMPACT BAGS! I HIT MY HEAD ON EITHER THE WINDOW OR THE UPPER DOOR AND SUSTAINED A HEMATOMA ON MY TOP LEFT SKULL AND POSSIBLE CONCUSSION AS WELL AS NECK AND BACK INJURIES. MY VEHICLE WAS DECLARED A TOTAL LOSS. A TOYOTA OFFICIAL TOLD ME LATER THAT FROM EVERYTHING HE KNOWS, THE AIRBAGS SHOULD HAVE DEPLOYED IN THIS INSTANCE,
Service brakes, May 28, 2015, crash
MY GRANDDAUGHTER WAS DRIVING MY CAR. AS SHE WAS APPROACHING A STOP SIGN SHE BECAME TO PRESS ON THE BRAKES BUT THE CAR WOULDNT STOP. SHE WAS UNABLE TO MAKE THE CAR SLOW DOWN OR STOP AND SHE ENDED UP SLAMMING INTO A VAN. SHE WAS BRUISED AND SCRAPPED UP CAUSE OF THE AIRBAGS AND THE CAR WAS TOTALED
Suspension, May 26, 2015
I PURCHASED MY 2011 CAMRY SLE USED THROUGH THE TOYOTA DEALER IN JAN. 2014, MY VEHICLE I HAVE OWNED FOR JUST OVER A YEAR BEFORE I NOTICED THIS ISSUE. I HAD BRAND NEW TIRES PUT ON THE CAR IMMEDIATELY AFTER PURCHASING. NOW, A YEAR LATER, I FEEL A VIBRATION IN THE STEERING WHEEL WHEN DRIVING AT HIGHER SPEEDS OF 55-70MPH. I TOOK MY CAR IN TO HAVE THE TIRES CHECKED WHERE I PURCHASED THEM AND WAS INFORMED THAT MY FRONT STRUTS WERE LEAKING CAUSING THE VIBRATION AND MY TIRES TO WEAR UNEVEN (HIGH/LOW SPOTS IN ALL TIRES). I BROUGHT MY CAR TO TOYOTA (AFTER HAVING BEEN THERE THE WEEK BEFORE FOR A SERVICE) AND WAS TOLD THEY WERE ONLY LEAKING SLIGHTLY AND THEY WERE NOT REQUIRED TO REPLACE THEM WITH THE AMOUNT LEAKING. I WAS NEVER INFORMED OF ANY LEAKING ISSUES AT MY SERVICE AND IT WAS EVEN NOTED THAT THEY WERE CHECKED AND FINE. I REPLACED THE FRONT TWO TIRES AGAIN A BOUT A MONTH AGO THINKING IT MIGHT SOLVE THE PROBLEM BUT THERE IS STILL A VIBRATION AND NOISE COMING FROM THE FRONT END. I WAS INFORMED BY ANOTHER MECHANIC THAT THEY TYPICALLY GET REPLACED AT $70,000 BUT SEEMS LIKE THERE IS AN ISSUE WITH THEM AND THAT I SHOULD RETURN TO THE DEALER TO HAVE THEM REPLACED SINCE THEY ARE UNDER WARRANTY.
Vehicle speed control, May 24, 2015
WHENEVER I AM STOPPED AND PUT MY FOOT ON THE ACCELERATOR, THE CAR SHOOTS FORWARD RAPIDLY. THIS DOES NOT HAPPEN WHEN THE CAR IS ALREADY IN MOTION--ONLY WHEN RESUMING TRAVEL AFTER STOPPING AT A STOP SIGN, OR WHEN I FIRST GET INTO THE CAR AND BEGIN TRAVEL. I AM CONSCIOUS OF THIS AND REALLY TRY TO EASE DOWN ON THE ACCELERATOR, BUT I STILL NOTICE A SUDDEN INCREASE IN SPEED, ONE I HAVE NEVER EXPERIENCED BEFORE IN OTHER CARS I HAVE OWNED (I AM IN MY 60S AND HAVE OWNED AND DRIVEN MANY VEHICLES.) I AM CONCERNED ABOUT THIS FOR SAFETY REASONS IN A BUSY INTERSECTION AND ALSO DON'T WANT TO CAUSE MY PASSENGERS OR MYSELF WHIPLASH OR DISCOMFORT WITH A SUDDEN START.
Suspension, May 21, 2015
EVEN THOUGH THE VEHICLE (TOYOTA CAMRY LE 2011 ) IS LESS THAN 5 YEARS OLD AND HAS ONLY ABOUT 19,000 MILES, THE FRONT STRUTS ARE LEAKING AND NEED TO BE REPLACED AS PER MY INDEPENDENT MECHANIC. THE MECHANIC SAID THAT THE STRUTS USUALLY LAST FOR 70,000 MILES AND THEY MIGHT BE DEFECTIVE. I AM THE FIRST OWNER OF THE CAR AND BOUGHT IT FROM A TOYOTA DEALER.
Other or unspecified, May 13, 2015, crash
I HAD PULLED INTO A PARKING SPACE, FOOT ON THE BRAKE, AND HAND ON SHIFT TO PUT IN PARK, WHEN SUDDEN ACCELERATION STARTED, AND COULD NOT BE STOPPED BY ME, MY FOOT WAS STILL ON THE BRAKE, THE CAR WAS HEADED TO GO THRU A LABORATORY WINDOW(PEOPLE INSIDE) I PRAYED NOT TO HIT THE BUILDING, THEN MY LEFT HAND TURNED THE STEERING WHEEL FAST TO THE LEFT, MISSED THE LAB, AND HIT THE CORNER OF A WALL.
Air bags, Service brakes, May 2, 2015, crash
ON SUNDAY EVENING APRIL 12 I WAS PULLING INTO A PARKING SPACE AT THE HOLIDAY INN IN EAST BRUNSWICK NJ. WHEN I APPLIED THE BREAK, MY VEHICLE ACCELERATED ON ITS OWN. IT JUMPED THE CURBING IN FRONT OF THE PARKING SPACE, SWIPED THE FRONT OF A PARKED VEHICLE AND CRASHED INTO A STONE BIRDBATH IN FRONT OF THE HOTEL. MIRACULOUSLY I ESCAPED WITH A RATHER UGLY BRUISE TO MY LEFT FOREARM AND TO MY RIGHT BREAST FROM SEAT BELT PRESSURE. MY AIRBAG DID NOT OPEN. I WILL SEND THE POLICE REPORT IN ANOTHER EMAIL. IT SAYS I WAS ATTEMPTING TO PARK IN A "HANDICAPPED" SPOT. I WAS NOT. I AM NOT HANDICAPPED. IT ALSO SAYS I "INADVERTENTLY" APPLIED THE GAS INSTEAD OF THE BREAK. I NEVER TOLD ANYONE THAT. I WAS FULLY AWAKE, CONSCIOUS AND APPLIED THE BREAK. I SENT A DATA IMAGING AUTHORIZATION AND CONSENT FORM TO [XXX]. I HAVE TO ENTER A PLEA BY MAIL TO CARELESS DRIVING CHARGES BY 5/18/15. I REQUESTED THAT HOLIDAY INN PROVIDE ME WITH SURVEILLANCE VIDEO BUT WAS TOLD THAT THEY WOULD "DEAL DIRECTLY" WITH THE INSURANCE COMPANY. I WAS NOTIFIED ON APRIL 27TH THAT MY VEHICLE HAS BEEN DEEMED A TOTAL LOSS. I WAS NOTIFIED ON APRIL 29TH THAT THE VEHICLE'S "BLACK BOX" (FOR LACK OF A BETTER DESCRIPTION AT THE MOMENT) WOULD BE INSPECTED ON APRIL 30TH AND I WOULD RECEIVED A REPORT ON MAY 4TH. I HAVE NO IDEA AS TO WHERE TO GO FROM HERE. I NEED HELP. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR