2004 Toyota Corolla
Problems, recalls and owner-reported issues
Air bags is the leading concern among 506 owner complaints filed for this model year. This is the 8th highest complaint count among 26 Corolla model years with reports.
Of the 2004 reports, 70 involved a crash and 3 involved a fire. 57 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, passenger side, inflator moduleOct 17, 2019
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2010-2016 4Runner, 2003-2006 Tundra, 2003-2013 Corolla, 2009-2010 Corolla Matrix, 2004-2005 RAV4, 2002-2007 Sequoia, 2011-2013 Sienna, 2008-2012 Scion xB, 2008-2009 Lexus IS-F, 2007-2012 Yaris and Lexus ES350, 2010-2017 Lexus GX460, 2002-2010 Lexus SC430, 2006-2012 Lexus IS250 and IS350 and 2010-2015 Lexus IS250C and IS350C vehicles. These vehicles had their driver or passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Toyota will notify owners. Depending on the vehicle model, dealers will replace the front driver inflator, front passenger airbag inflator, the airbag assembly, or the front passenger airbag sub-assembly and inflator. The recall began November 20, 2019. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are J0A, J0B, and J0C. Lexus' numbers for this recall are JLI, JLJ, and JLK.
Campaign 19V741000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleAug 28, 2019
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2003-2008 Corolla, 2005-2008 Corolla Matrix, and Pontiac Vibe vehicles equipped with a front passenger air bag assembly replaced under a prior recall. The air bag may not unfold as designed during inflation under high temperature conditions, possibly resulting in the air bag not inflating properly.
An improperly inflated air bag increases the risk of injury during a crash.
Toyota will notify their owners. Pontiac Vibe owners will be notified by GM. Dealers will replace the front passenger air bag assembly or sub-assembly, free of charge. Toyota owners may contact Toyota customer service at 1-888-270-9371. Toyota's numbers for this recall are K1Q and K0Q. Pontiac owners may contact GM customer service at 1-800-762-2737. GM's number for this recall is N192273760.
Campaign 19V627000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleDec 12, 2018
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2002-2005 Lexus SC and Toyota Sequoia, 2003-2005 Toyota Corolla and Tundra, and 2003-2007 Pontiac Vibe vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Toyota will notify the Toyota and Lexus owners. General Motors will notify the Pontiac Vibe owners. Depending on the vehicle model, dealers will replace the front passenger air bag inflator with an alternate inflator, or replace the air bag assembly that includes an alternate inflator, free of charge. The recall began January 23, 2019. Owners may contact Toyota customer service at 1-888-270-9371, Lexus customer service at 1-800-255-3987 or Pontiac customer service at 1-800-762-2737. Toyota's numbers for these recalls are J0A (Zone A Toyota), J0B (Zone B Toyota), J0C (Zone C Toyota), JLI (Zone A Lexus), JLJ (Zone B Lexus), and JLK (Zone C Lexus). Note: This recall includes vehicles that have had their air bag previously replaced under an earlier air bag campaign.
Campaign 18V883000 on NHTSA.gov
Air bagsMay 13, 2015
Toyota Motor Engineering & Manufacturing (Toyota) notified the agency on May 13, 2015, that they are recalling 2005-2007 Lexus SC, Toyota Corolla, Corolla Matrix, Sequoia, and Pontiac Vibe, and 2005-2006 Toyota Tundra vehicles that were originally sold, or ever registered, in Florida, along the Gulf Coast, Puerto Rico, Hawaii, the U.S. Virgin Islands, Guam, Saipan and American Samoa. On June 16, 2015 Toyota expanded the recall to cover an additional 769,055 vehicles, including certain model year 2002-2004 Lexus SC, Toyota Sequoia, 2003-2004 Toyota Corolla Matrix, Toyota Corolla, Pontiac Vibe, and Toyota Tundra vehicles, as well the vehicles covered by the May 13, 2015 notification in the portions of Georgia, Alabama, Louisiana, Mississippi and Texas that were not previously included. The inflators in the front passenger air bags are susceptible to rupture in the event of a crash necessitating the deployment of the front passenger air bag.
In the event of a crash necessitating deployment of the passenger's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
2003-2004 Corolla and Corolla Matrix vehicles that are recalled under both 15V-043 and 15V-286 are under a Do Not Drive advisory. Owners of these vehicles are advised not to drive their vehicles until the recall remedy has been completed. Toyota will notify their owners. Pontiac Vibe owners will be notified by GM. Dealers will replace the passenger side front air bag, free of charge. Owners may contact Toyota customer service at 1-800-331-4331. Toyota began the recall on July 13, 2015. Pontiac Vibe owners may contact GM at 1-800-762-2737. GM began the recall on June 29, 2015. NOTE: This recacll supersedes recall 14V-655 in its entirety. For vehicles located in the U.S. states not listed above, please see Toyota recall 15V-285 which covers all other U.S. states.
Campaign 15V286000 on NHTSA.gov
Air bagsMay 13, 2015
Toyota Motor Engineering & Manufacturing (Toyota) notified the agency on May 13, 2015 that they are recalling certain model year 2004 Sequoia vehicles manufactured August 18, 2003, to August 19, 2004, and 2003-2004 Tundra vehicles manufactured March 18, 2003, to August 25, 2004. On June 16, 2015, Toyota expanded the recall to include an additional 1,270,468 vehicles, including model year 2002-2003 and 2005-2007 Sequoia, 2005-2006 Tundra, 2003-2007 Corolla, 2003-2007 Corolla Matrix, 2003-2007 Pontiac Vibe and 2002-2007 Lexus SC vehicles. This is to address a safety defect in the passenger side frontal air bag inflator which may produce excessive internal pressure causing the inflator to rupture upon deployment of the air bag. This recall addresses both the passenger side frontal air bags that were originally installed in the vehicles, as well as replacement air bags that may have been installed as replacement service parts. A replacement air bag may have been installed, as one example, if a vehicle had been in a crash necessitating the replacement of the passenger side frontal air bag.
In the event of a crash necessitating deployment of the passenger's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
2003-2004 Corolla and Corolla Matrix vehicles that are recalled under both 15V-043 and 15V-285 are under a Do Not Drive advisory. Owners of these vehicles are advised not to drive their vehicles until the recall remedy has been completed. Toyota will notify their owners. Pontiac Vibe owners will be notified by GM. Dealers will replace the front passenger air bag. The recall began on July 13, 2015. Toyota owners may contact Toyota customer service at 1-800-331-4331. Pontiac owners may call 1-800-762-2737. NOTE: This recall supersedes recall 14V-312 in its entirety.
Campaign 15V285000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2003-2004 Toyota Corolla vehicles manufactured December 28, 2001, to May 2, 2004, 2003-2004 Toyota Corolla Matrix vehicles manufactured January 6, 2002, to April 29, 2004, 2003-2004 Avalon vehicles manufactured June 5, 2002, to December 20, 2004, and 2003-2004 Pontiac Vibe vehicles manufactured January 18, 2002, to April 27, 2004. Due to electrical noise, a component in the air bag control module may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags or the seat belt pretensioners increases the risk of an injury or crash.
Toyota will notify their owners. Pontiac Vibe owners will be notified by GM. Dealers will replace the air bag control module, free of charge. The recall began on August 24, 2015. Toyota owners may contact Toyota customer service at 1-800-331-4331. GM issued an interim notification to owners on March 27, 2015. The recall began on August 24, 2015. Pontiac owners may call 1-800-620-7668. Note: This recall supersedes recalls 13V-029 and 14V-147. Vehicles that had a noise filter installed as the remedy for one of those campaigns need to have the air bag control module replaced under this campaign.
Campaign 15V043000 on NHTSA.gov
Air bagsJan 30, 2013
Toyota is recalling certain model year 2003-2004 Corolla and Corolla Matrix vehicles and 2003-2004 Pontiac Vibe vehicles. The supplemental restraint system (SRS) circuits are susceptible to internal shorting. The electrical short may create an abnormal current flow and increased heat which can damage the circuits. This could result in an inadvertent deployment of the front airbags and/or seat belt pretensioners.
Inadvertent deployment of the airbags or the seat belt pretensioners may increase the risk of injury and the possibility of a vehicle crash.
Toyota will re-notify their owners who have already had their vehicles repaired with a noise filter, but did not receive a new airbag control module, and General Motors will re-notify theirs. Dealers previously installed a supplemental harness containing an electrical filter between the airbag control module and its wire harness, free of charge. Dealers will replace the airbag control module, free of charge. The recall began on March 13, 2013. The manufacturer has not yet provided a schedule for second notices. For more information, Toyota owners may call 1-800-331-4331 and Pontiac owners may call 1-800-620-7668.
Campaign 13V029000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Visibility, glass, side/rearApr 10, 2008
TOYOTA IS RECALLING 662,178 MY 2003-2004 COROLLA, COROLLA MATRIX AND PONTIAC VIBE VEHICLES EQUIPPED WITH POWER WINDOWS. THE DRIVER AND FRONT PASSENGER DOOR GLASS BOLTS MAY LOOSEN AND COME OFF, CAUSING THE DOOR GLASS TO SEPARATE FROM THE WINDOW REGULATOR. DUE TO THE COMPONENTS BECOMING LOOSE AND POSSIBLY RATTLING, AN ABNORMAL NOISE MAY BE HEARD FROM THE DRIVER AND /OR FRONT PASSENGER DOOR WHEN OPERATING THE POWER WINDOWS.
THE DOOR GLASS MAY SEPARATE FROM THE WINDOW REGULATOR, BIND AND SHATTER DURING OPERATION OF THE POWER WINDOWS, CAUSING DRIVER DISTRACTION AND/OR INJURY.
DEALERS WILL REPLACE THE DRIVER AND FRONT PASSENGER DOOR GLASS BOLTS WITH NEWLY DESIGNED BOLTS FREE OF CHARGE. THE RECALL BEGAN ON APRIL 16, 2008 TO TOYOTA OWNERS. THE RECALL BEGAN ON MAY 21, 2008, FOR PONTIAC OWNERS. OWNERS MAY CONTACT TOYOTA AT 1-888-270-9371 OR PONTIAC AT 1-800-620-7668.
Campaign 08V162000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
WheelsOct 6, 2003
ON CERTAIN PASSENGER VEHICLES EQUIPPED WITH FACTORY ALUMINUM ALLOY WHEELS, THE LUG NUT(S) MAY NOT SECURE THE WHEEL PROPERLY TO THE HUB ASSEMBLY DUE TO OVER-DRILLING OF ONE OR MORE OF THE FIVE LUG NUT HOLES ON THE ALLOY WHEEL. IF THE VEHICLE IS DRIVEN FOR AN EXTENDED PERIOD IN THIS CONDITION, THE LUG NUT(S) COULD POTENTIALLY LOOSEN.
IN THE WORST CASE, THE STUD BOLT(S) MAY FRACTURE, WHICH MAY RESULT IN THE SEPARATION OF THE WHEEL FROM THE HUB ASSEMBLY AND LEAD TO A LOSS OF VEHICLE CONTROL.
DEALERS WILL INSPECT ALL FOUR FACTORY ALUMINUM ALLOY WHEELS AND, IF NECESSARY, REPLACE ANY FOUND TO BE OUT OF SPECIFICATIONS. OWNER NOTIFICATION BEGAN OCTOBER 27, 2003. OWNERS SHOULD CONTACT TOYOTA AT 1-800-331-4331.
Campaign 03V366000 on NHTSA.gov
Representative owner complaints
506 reports, newest first.
Air bags, Feb 3, 2015
TL*THE CONTACT OWNS A 2004 TOYOTA COROLLA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V043000 (AIR BAGS). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 4/16/15*CN
Air bags, Feb 3, 2015
TL*THE CONTACT OWNS A 2004 TOYOTA COROLLA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V312000 (AIR BAGS) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 04/03/15*LJ
Electrical system, Feb 3, 2015
SPEEDOMETER STOPPED AT 299,999. *TR
Air bags, Feb 2, 2015
TL* THE CONTACT OWNS A 2004 TOYOTA COROLLA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V043000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Air bags, Jan 30, 2015
TL*THE CONTACT OWNS A 2004 TOYOTA COROLLA. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V312000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Jan 30, 2015
TL* THE CONTACT OWNS A 2004 TOYOTA COROLLA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V655000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Jan 30, 2015
TL* THE CONTACT OWNS A 2004 TOYOTA COROLLA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V312000 (AIR BAGS) HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 3/31/15*CN
Air bags, Jan 29, 2015
TL*THE CONTACT OWNS A 2004 TOYOTA COROLLA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V312000 (AIR BAGS) AND 13V029000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Jan 28, 2015
TL* THE CONTACT OWNS A 2004 TOYOTA COROLLA. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V312000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Jan 27, 2015
I BELIEVED MY AIRBAG WAS FIXED. I TOOK MY TOYOTA COROLLA IN TO THE DEALERSHIP IN NOVEMBER. THEY ADVISED ME THEY COULD FIX MY AIRBAG. THEY CALLED ME TO PICK IT UP AND STATED IT WAS FIXED. HOWEVER I GOT A NEW SAFETY RECALL IN THE MAIL SAYING MY COROLLA HAS A AIRBAG RECALL. I CALLED THE TOYOTA COMPANY AS STATED ON THE FORM AND THE CUSTOMER SERVICE LADY STATED THAT THERE IS ANOTHER RECALL AND THE FIRST FIX WAS NOT A FIX. I DO NOT UNDERSTAND. HAVE I BEEN DRIVING AROUND IN MY CAR WITH THE PASSENGER SEAT AIRBAG NOT FIXED WHEN I WAS TOLD IT WAS FIXED. THIS IS NOT SAFE. THAT MEANS FOR 3 MONTHS I HAVE BEEN DRIVING AROUND WITH AN UNSAFE AIRBAG THAT COULD KILL ME OR MY PASSENGER. TOYOTA IS SAYING THAT THEY HAVE NO PARTS AND NO FIX AT THIS TIME. BUT LEGALLY THEY ARE TO NOTIFY ME. THIS IS VERY STRESSFUL AND JUST PLAIN WRONG. IT'S NOT SAFE AND THEY ARE PUTTING MY LIFE AND FAMILY IN JEOPARDY. I DO NOT BELIEVE THEY ARE TAKING THIS SERIOUSLY OR WORKING FAST ENOUGH WITH A SOLUTION. SHE KEPT TELLING ME THAT THEY ARE MOST CONCERNED WITH THE GULF STATES. WELL I LIVE A HOUR AND A HALF FROM THE GULF. SECONDLY THE TEST RESULTS SHOW THEY ARE NOT SURE IF HUMIDITY PLAYS A PART IN THE AIRBAG ISSUE. I BELIEVE TOYOTA SHOULD BE OFFERING A SAFE SOLUTION TO THE PROBLEM OR OFFERING US RENTAL CARS. *TR
Air bags, Jan 23, 2015
I HAVE BEEN RECEIVING RECALL LETTERS SINCE 2011 OR SO. I CALL TOYOTA TO HAVE THIS ISSUE TAKEN CARE OF EVERY 6 MONTHS AND THEY TELL ME THAT THE PARTS NEEDED TO FIX MY RECALL HAVE NOT BEEN MANUFACTURED YET. THE LAST TIME I CALLED TOYOTA IN MAMARONECK,NY,THEY ACTUALLY GAVE ME AN APPOINTMENT BUT WHEN I GOT THERE THEY COULD NOT HELP ME. A TOTAL WASTE OF TIME. WHAT ARE THEY WAITING FOR?? I DON'T FEEL SAFE DRIVING A CAR WHICH AIR BAGS ARE NOT PROPERLY INSTALLED. *TR
Air bags, Jan 21, 2015
TL* THE CONTACT OWNS A 2004 TOYOTA COROLLA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V312000 (AIR BAGS); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Air bags, Jan 20, 2015
TL* THE CONTACT OWNS A 2004 TOYOTA COROLLA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V312000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Engine, Jan 17, 2015
MOST IMPORTANT: WE DO NOT DRIVE THE CAR NOW. UNABLE TO GET ANSWERS TO POSSIBLE SOLUTIONS. CALLED TOYOTA THEY SAID THEY CANNOT ASSIST IF THE PROBLEM IS NOT HAPPENING WHEN THEY GET THE CAR. THIS PROBLEM IS INTERMITTENT AT BEST. I ASKED IF THEY HAD PROBLEMS SUCH AS MINE BELOW AND CAN GIVE ME SOME IDEA AND THEY SAID THEY CANNOT ASSIST ME WITHOUT HAVING THE PROBLEM OCCUR WHILE THEY HAVE THE CAR. WE CANNOT DRIVE THE CAR FOR IT MAY SHUT DOWN ON US. LATEST PROBLEM: THE VEHICLES ENGINE SHUT DOWN WHILE DRIVING 30 MPH. TRIED TO RESTART THE VEHICLE AND EVERYTHING COMES ON AS IF IT WAS GOING TO START UP (MEANING: THE PROBLEM IS NOT BATTERY), BUT WOULD NOT CRANK OVER, NO NOISE, NOTHING. AFTER PLAYING WITH THE FUSES, AND WAITING A BIT THE CAR WAS ABLE TO CRANK OVER AND START. A WEEK BEFORE THE LATEST (ABOVE): THE CAR WAS IN PARK AND RUNNING, THE ENGINE SHUT DOWN, TRIED STARTING THE CAR AND SAME SCENARIO AS ABOVE, WE LET THE CAR REST OVERNIGHT AND THE NEXT MORNING IT STARTED UP. (WE DIDN'T DO ANYTHING TO THE CAR). YEARS AGO: THE SAME THING AS ABOVE EXCEPT, I WENT TO GO USE THE CAR, IT WOULD NOT START, HAD NOISE AND LIGHTS BUT NO CRANKING OF ENGINE, NOTHING (SAME SCENARIO AS ABOVE). BUT, AFTER LETTING TIME GO BY THE CAR WOULD START. (I CHANGED THE KEY TO A BACKUP KEY I HAD AND IT STARTED UP.) OTHERS HAVE THIS PROBLEM AS WE HAVE TRIED TO FIND OUT WHAT THE PROBLEM IS, WE CAME ACROSS THE SAME SCENARIOS BUT NO SOLUTION. *TR
Air bags, Jan 13, 2015
TL* THE CONTACT OWNS A 2004 TOYOTA COROLLA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V312000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER DENIED THE RECALL REMEDY TO BE PERFORMED BY THE DEALER DUE TO THE VIN. THE CONTACT DID NOT DISCLOSE IF A FAILURE WAS EXPERIENCED RELATED TO THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. UPDATED 03/04/15*LJ UPDATED 9/15/2017*CN
Electrical system, Vehicle speed control, Other or unspecified, Jan 6, 2015
I WAS ON THE HIGHWAY 605 FREEWAY IN CALIFORNIA ON DECEMBER 24,2014 AT 10: AM . I WAS DRIVING 60MPH AND SUDDENLY FELT A VERY STRONG SHAKE IN MY CAR THAT CONTINUED FOR ABOUT TWO MINUTES AND THEN I SUDDENLY WENT FROM 60MPH TO 15 MPH . I WAS REALLY SCARED AND CONCERNED ABOUT THIS MATTER. IF I DIDN'T HAVE CONTROL I WOULD HAVE GOTTEN CARS BEHIND ME OR MYSELF IN A MAJOR ACCIDENT DUE TO THIS MALFUNCTION. I WAS VERY SHAKEN UP AND STRESSED. I HAVE NEVER BEEN THIS SCARED IN MY VEHICLE. I DROVE MY CAR IN SEARCH FOR AN OPEN MECHANIC AND FOUND ONE HE DID A FULL INSPECTION WHICH WAS VERY STRESSFUL DUE TO THE FACT THAT IT WAS A CHRISTMAS EVE . I REALLY HAVE BEEN A LOYAL CUSTOMER TO TOYOTA MY WHOLE FAMILY AND I REALLY WOULD LIKE THIS TO GET TAKEN CARE OF. I DON'T SEE THE NEED FOR ME TO SPEND MORE MONEY WHEN ITS A TOYOTA PROBLEM.
Air bags, Jan 6, 2015
I CONTACTED TOYOTA MOTOR CORPORATION CONCERNING A RECALL ON THE AIR BAG OF THE VEHICLE NOTED ABOVE. IN SPEAKING TO FIRST MICHELLE AND THEN JANEE, I COMPLAINED THAT THIS VEHICLE IS USED BY MY SON. SINCE THERE ARE OFTEN OTHER PEOPLE ALSO INSIDE OF THE VEHICLE I HAVE A CONCERN THAT THE AIR BAG, WHEN DEPLOYED, WILL CAUSE INJURY TO THE PASSENGERS, MOSTLY CHILDREN. I ASKED TOYOTA THAT SIMPLY NOT HAVING PASSENGERS IN THE VEHICLE AS A TEMPORARY MEASURE UNTIL THE RESOLUTION IS AVAILABLE, WITH NO TIME TABLE OF EXPECTED COMPLETION, IS UNACCEPTABLE. I REQUESTED TO FILE A COMPLAINT IN WHICH JANEE INFORMED ME THAT SHE WOULD TAKE THE COMPLAINT. AFTER THE COMPLAINT WAS FILED I ASKED WHAT THE NEXT STEP WAS; SHE STATED THAT THERE WERE NO OTHER STEPS. SHE EXPLAINED THAT TOYOTA SIMPLY KEEPS THE COMPLAINT WITHOUT FURTHER FOLLOW-UP OR CATALOGING. WHEN I ASKED ABOUT A RENTAL VEHICLE SUCH AS WHAT GM PROVIDED FOR THEIR RECALLS, SHE STATED THAT TOYOTA WILL NOT BE DOING THAT AND AGAIN RECOMMENDED THAT THE GUIDELINES OF NOT CARRYING PASSENGERS BE FOLLOWED. I FIND THE RESOLUTION BY TOYOTA TO THIS PROBLEM AS UNREASONABLE AND UNACCEPTABLE; PARTICULARLY IN THAT I AM FORCE TO ACCEPT ALL OF THE FINANCIAL LIABILITY SHOULD SOMEONE BECOME INJURED DURING THE OPERATION OF THIS VEHICLE. TOYOTA SHOULD BE HELD RESPONSIBLE IN PROVIDING A RENTAL VEHICLE, AT NO CHARGE TO ME, UNTIL THE PARTS ARE AVAILABLE AND INSTALLED.
Vehicle speed control, Jan 6, 2015
SUDDEN VEHICLE ACCELERATION: THIS IS THE 3RD TIME THIS HAS HAPPENED TO THIS CAR. THE FIRST TIME IT RESULTED IN AN ACCIDENT. THAT WAS REPORTED IN NHTS COMPLAINT # 10405593 ON 6/ 6/ 11. THE SECOND TIME AN ACCIDENT WAS AVOIDED(ALSO HAPPENED WHILE PARKING) IN 2013. THIS THIRD TIME I WAS AGAIN TURNING INTO A PARKING SPACE WITH MY FOOT BOTH OFF THE ACCELERATOR AND THE BRAKE AND THERE WAS A SUDDEN UNINTENDED INCREASE IN RPMS AND ACCELERATION OF THE VEHICLE. I WAS ABLE TO BREAK BUT NOT BEFORE HITTING HARD AND GOING OVER THE PARKING BUMPER IN THE PARKING GARAGE. AS AFTER THE FIRST INCIDENT THE CAR WAS TAKEN TO TOYOTA AND THEY TOOK NO RESPONSIBILITY AND SAID ALL WAS OK(ON 12/12/14). I WANT TO DOCUMENT THIS INCIDENT IN CASE A FUTURE INCIDENT RESULTS IN A FATALITY OR SERIOUS INCIDENT FOR WHICH TOYOTA WOULD BE LIABLE.
Air bags, Jan 2, 2015
TL* THE CONTACT OWNS A 2004 TOYOTA COROLLA. THE CONTACT STATED THAT THE DEALER PROVIDED A REPORT THAT INDICATED THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V350000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE. THE DEALER INDICATED THAT THEY WOULD DISABLE THE AIR BAGS AND CONTACT THE VEHICLE OWNER ONCE THE PART BECAME AVAILABLE. THE DEALER AND THE MANUFACTURER WERE NOT ABLE TO PROVIDE AN ESTIMATED TIMEFRAME FOR WHEN THE RECALL REPAIR WOULD BE PERFORMED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 02/24/15*LJ UPDATED 9/12/2017*CN
Air bags, Jan 2, 2015
I RECEIVED A SAFETY RECALL LETTER AS WELL AS COUPLE MESSAGES ABOUT THE AIRBAG SAFETY RECALL FOR MY VEHICLE, I MADE AN APPOINTMENT LAST DECEMBER 24, 2014 IN THE TOYOTA DEALERSHIP FOR THAT SPECIFIC RECALL NEARBY WHERE I LIVE WHICH IS THE DOXON TOYOTA IN AUBURN, WASHINGTON, WHEN WE CAME IN FOR THE APPOINTMENT THE SERVICE SPECIALIST [XXX], DID NOT EVEN INSPECT OUR CAR BUT AUTOMATICALLY TOLD US THAT THE AVAILABLE PARTS IS ON BACK ORDER AND THEY DON'T KNOW WHEN IT IS COMING GAVE US 3 OPTIONS TO LEAVE OUR CAR AND THEY WILL GIVE US A LOANER WITH SO MANY RESTRICTIONS ON THE LOANER VEHICLE THAT THEY WILL LOAN US, DISABLE THE AIRBAG ON THE VEHICLE AND THEY ARE NOT RESPONSIBLE IS SOMETHING HAPPENS TO THE VEHICLE WHILE WE WERE DRIVING IT AND JUST DRIVE OUR CAR AND THEY WILL CALL US ONCE THE PARTS COMES IN. ANYWAY WE DECIDED TO KEEP OUR CAR FOLLOWED UP WITH THEM TODAY 1/2/2015 SPOKE TO [XXX] AND SHE STATES THAT THE PARTS MIGHT NOT BE AVAILABLE FOR THE NEXT 6 MONTHS. IT IS VERY FRUSTRATING BECAUSE THEY HAVE THAT DON'T CARE ATTITUDE JUST BECAUSE ITS NOT THEIR VEHICLE THAT IS AFFECTED OR IT IS JUST THE WAY TOYOTA MOTORS DEALS WITH THEIR CUSTOMERS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Dec 30, 2014
MY MANUAL TRANSMISSION FAILED THIS EVENING. FORTUNATELY I WAS ONLY AN EIGHTH OF A MILE FROM HOME AND WAS ABLE TO USE MY MOMENTUM TO SAFELY GET OFF THE ROAD. I HEARD A LOUD POP, THEN THE CLUTCH BEGAN TO GRIND HORRIFICALLY. I WAS ABLE TO BRING THE CAR TO A STOP, BUT UNABLE TO SHIFT OUT OF NEUTRAL. THE FRONT AXLE IS COMPLETELY SIEZED, AND THE CAR IS INOPERABLE. I HAD THE CAR FLATBEDED TO MY MECHANIC, THE FLAT BED DRIVER HAD TO WINCH THE VEHICLE ON TO THE TRUCK. MY MECHANIC TOOK ONE LOOK AND INFORMED ME THAT I WILL NEED TO REPLACE THE CLUTCH AND MANUEL TRANSMISSION AND THAT THIS IS A KNOWN ISSUE WITH 2003 AND 2004 TOYOTA COROLLAS. WHY WAS NO RECALL OR CONSUMER NOTICE ISSUED FOR THIS MANUAL TRANSMISSION FAILURE? I HAD MY COWORKER IN THE CAR AS WELL.
Air bags, Dec 12, 2014
THE LAST 3 TIMES THAT I TRIED TO MAKE AN APPOINTMENT FOR MY RECALLS THE SERVICE WRITER AT KINGS TOYOTA IN CINCINNATI, OH WOULD NOT LET ME MAKE AN APPOINTMENT BECAUSE THEY ARE TOO BUSY. *TR
Air bags, Nov 29, 2014
I RECEIVED A SAFETY RECALL LETTER FROM TOYOTA MOTOR SALES, TORRANCE, CA ON 28NOV14. THE LETTER STRONGLY RECOMMENDED THAT I IMMEDIATELY TAKE MY 2004 TOYOTA COROLLA TO ANY AUTHORIZED DEALER WHERE THE FRONT PASSENGER INFLATOR ASSEMBLY WOULD BE REPLACED AT NO CHARGE TO ME. I CONTACTED THE SERVICE DEPARTMENT AT VALLEY HI TOYOTA, VICTORVILLE, CA, WHO I HAVE USED FOR ALL SERVICE ON BOTH MY TOYOTAS SINCE MOVING TO CA IN DEC 2013. I WAS INFORMED THAT THE RECALL ON MY VEHICLE WAS TEMPORARILY SUSPENDED AS TOYOTA HASN'T DECIDED HOW IT WILL ADDRESS THE ISSUE AND TO CALL BACK IN A FEW WEEKS. UNSATISFIED WITH THIS RESPONSE, I CALLED THE TOYOTA CUSTOMER EXPERIENCE CENTER WHERE I WAS INFORMED THAT BECAUSE I LIVE IN CA, AN AREA LACKING CONSISTENTLY HIGH ABSOLUTE HUMIDITY, MY VEHICLE IS NOT AUTHORIZED FOR A RECALL. THIS IS ABSOLUTELY UNSATISFACTORY. AS A MILITARY OFFICER, SINCE 2004 I HAVE LIVED IN TEXAS TWICE, ARIZONA, NORTH CAROLINA, GEORGIA TWICE, KENTUCKY, AND CALIFORNIA. I WOULD COUNT LIVING IN HOUSTON, TX, FORT BRAGG, NC, FORT BENNING, GA, AND FORT KNOX, KY AS HIGH ABSOLUTE HUMIDITY AREAS. I DON'T UNDERSTAND WHAT TOYOTA HAS DECIDED THE THRESHOLD IS FOR DETERMINING THAT MY VEHICLE HAS BEEN EXPOSED TO CONSISTENTLY HIGH ABSOLUTE HUMIDITY. I WILL TAKE LEGAL ACTION IF THE FRONT PASSENGER AIRBAG IN MY VEHICLE DEPLOYS ABNORMALLY IN A CRASH, INJURING THE OCCUPANT. I WILL ALSO NEVER PURCHASE ANOTHER TOYOTA AS SAFETY IS NOT THEIR TOP PRIORITY. *TR
Air bags, Nov 14, 2014
TL* THE CONTACT OWNS A 2004 TOYOTA COROLLA. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V350000 (AIR BAGS). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 12/17/14*CN UPDATED 01/07/15. *JB
Air bags, Nov 9, 2014, crash
AIRBAGS FAILED TO DEPLOY IN A ACCIDENT WITH HARD IMPACT TO THE FRONT OF THE CAR. *TR