2009 Toyota Corolla
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,533 owner complaints filed for this model year. This is the highest complaint count among 26 Corolla model years with reports.
Of the 2009 reports, 194 involved a crash and 13 involved a fire. 118 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Air bags, frontal, passenger side, inflator moduleOct 17, 2019
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2010-2016 4Runner, 2003-2006 Tundra, 2003-2013 Corolla, 2009-2010 Corolla Matrix, 2004-2005 RAV4, 2002-2007 Sequoia, 2011-2013 Sienna, 2008-2012 Scion xB, 2008-2009 Lexus IS-F, 2007-2012 Yaris and Lexus ES350, 2010-2017 Lexus GX460, 2002-2010 Lexus SC430, 2006-2012 Lexus IS250 and IS350 and 2010-2015 Lexus IS250C and IS350C vehicles. These vehicles had their driver or passenger frontal air bag inflators previously replaced under a prior recall using inflators of the same design. The inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, temperature and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Toyota will notify owners. Depending on the vehicle model, dealers will replace the front driver inflator, front passenger airbag inflator, the airbag assembly, or the front passenger airbag sub-assembly and inflator. The recall began November 20, 2019. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are J0A, J0B, and J0C. Lexus' numbers for this recall are JLI, JLJ, and JLK.
Campaign 19V741000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJan 9, 2018
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2013 Scion xB, Toyota Corolla, Corolla Matrix, Sienna, 4Runner, Lexus IS250, IS350, IS250C, IS350C, IS-F, and GX460 vehicles sold, ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP (Saipan), and the U.S. VI or "Zone A." Toyota is also recalling certain 2010 Scion xB, Toyota Corolla, Corolla Matrix, Yaris, 4Runner, Lexus IS250, IS350, IS250C, IS350C, ES350, IS-F, GX460, and Pontiac Vibe vehicles sold, ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Toyota is also recalling certain 2009 Scion xB, Toyota Corolla, Corolla Matrix, Yaris, Lexus IS250, IS350, ES350, IS-F, and Pontiac Vibe vehicles ever registered in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Toyota will notify the Toyota, Scion and Lexus owners. General Motors will contact the Pontiac owners. Depending on the vehicle model, dealers will replace the front passenger air bag inflator, or replace the air bag assembly. The recall began on January 29, 2018. Owners may contact Toyota customer service at 1-800-331-4331, or Pontiac customer service at 1-800-762-2737. Toyota's numbers for this recall are "Zone A" Toyota: G0P, Lexus: GLG; "Zone B" Toyota: G0R, Lexus GLH; "Zone C" Toyota: H0A, and Lexus: HLA.
Campaign 18V024000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleJan 9, 2017
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2012 Toyota 4Runner, Corolla, Corolla Matrix, Sienna, Yaris, Scion xB, Lexus ES350, GX460, IS-F, IS250, IS350, IS250C, IS350C, and Lexus LFA vehicles originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Toyota is recalling certain 2009 Toyota Corolla, Corolla Matrix, Yaris, Yaris HB, Scion xB, Pontiac Vibe, Lexus, ES350, IS250, IS350, and IS-F vehicles originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Additionally, unless included in "Zone A" or "Zone B" above, Toyota is recalling certain 2006-2008 Lexus IS250 and IS350, 2007-2008 Lexus ES350, Toyota Yaris, Yaris HB, and 2008 Lexus IS-F and Scion xB vehicles originally sold, or ever registered in Alaska, Colorado, Connecticut, Idaho, Iowa, Maine, Massachusetts, Michigan, Minnesota, Montana, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington, Wisconsin and Wyoming. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Toyota will notify the Toyota, Scion and Lexus owners. General Motors will contact the Pontiac owners. Depending on the model, dealers will replace the passenger frontal air bag inflator or the air bag assembly, free of charge. The recall began on February 1, 2017. Owners may contact Toyota customer service at 1-800-331-4331, or Pontiac customer service at 1-800-762-2737. Toyota's numbers for final remedy for this campaign are G0P (Toyota Zone A), G0R (Toyota Zone B), H0A (Toyota Zone C), GLG (Lexus Zone A), GLH (Lexus Zone B) and HLA (Lexus Zone C).
Campaign 17V006000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 2, 2016
Southeast Toyota Distributors, LLC (SET) is recalling certain 2005-2011 4Runner, Highlander, Sequoia, and Sienna, 2005-2010 Avalon and Tundra, 2006-2008 Camry Solara, 2006-2010 Highlander hybrid, 2006-2011 Rav4 and Tacoma, 2007-2010 FJ Cruiser, 2007-2011 Camry hybrid, 2009-2010 Venza, 2010-2012 Prius, 1988-1990 and 2005-2010 Camry, and 1989 and 2009-2010 Corolla vehicles equipped with aftermarket accessory seat heaters with a copper strand heating element. The electrical wiring in the seat heaters may be damaged when the seat cushion is compressed.
If damaged, the copper strand heating element may short circuit, increasing the risk of a fire.
SET will notify owners, and dealers will disconnect the seat heaters, free of charge, and refund the purchase price of the seat heater accessory. The recall began on July 14, 2016. Owners may contact SET customer service at 1-866-405-4226. SET number for this recall is SET16B.
Campaign 16V396000 on NHTSA.gov
Air bags, frontal, passenger side, inflator moduleMay 23, 2016
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2008-2011 Scion xB and Lexus IS F, 2009-2011 Toyota Corolla and Corolla Matrix, 2006-2011 Toyota Yaris, Lexus IS250 and Lexus IS350, 2010-2011 Toyota 4Runner, Lexus IS250C, Lexus IS350C and Lexus GX460, 2011 Sienna, 2007-2011 Lexus ES350, and 2009-2010 Pontiac Vibe vehicles, originally sold, or ever registered, in Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Toyota is recalling certain model year 2008 Scion xB and Lexus IS F, 2007-2008 Toyota Yaris, 2006-2008 Lexus IS250 and Lexus IS350 and 2007-2008 Lexus ES350 vehicles, originally sold, or ever registered, in Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia, or "Zone B." Vehicles of these model years and models that were not originally sold or ever registered in either Zones A or B are not subject to this safety recall. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the front air bags, these inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
Toyota will notify the Toyota and Lexus owners. General Motors will contact the Pontiac owners. Depending on the model, dealers will replace the passenger frontal air bag inflator or the air bag assembly, free of charge. The recall began on December 6, 2016. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for interim notification for this campaign are G1P (Toyota Zone A), G1R (Toyota Zone B), G2G (Lexus Zone A), and G2H (Lexus Zone B). Toyota's numbers for final remedy for this campaign are G0P (Toyota Zone A), G0R (Toyota Zone B), GLG (Lexus Zone A), and GLH (Lexus Zone B).
Campaign 16V340000 on NHTSA.gov
Visibility, power window devices and controlsOct 22, 2015
Toyota Motor Company (Toyota) is recalling certain model year 2009-2011 Tundra, Sequoia, Corolla, Corolla Matrix and Scion xB, 2008-2011 Highlander and Highlander Hybrid, 2007 Camry and Camry Hybrid, 2009 Camry and Camry Hybrid, 2006-2011 RAV4, 2006-2010 Yaris, and 2009-2010 Scion xD and Pontiac Vibe vehicles. During the manufacturing of the Power Window Master Switch (PWMS), grease lubricant may have been inconsistently applied to the sliding electrical contacts.
If the sliding electrical contacts are not protected by lubricant, debris and moisture that get into the switch may cause a short circuit and the switch assembly may overheat and melt, increasing the risk of a fire.
Toyota will notify owners, and dealers will inspect the switch, applying a lubricant if no abnormality is found. If abnormality is found, the PWMS circuit board will be replaced, free of charge. The recall is expected to begin December 20, 2015. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is C0M.
Campaign 15V689000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleApr 9, 2014
Toyota is recalling certain model year 2006-2008 RAV4, 2006-2010 Yaris, 2008-2010 Highlander, and 2009-2010 Tacoma, Corolla, Corolla Matrix and General Motors Pontiac Vibe vehicles. In the affected vehicles, the steering column assembly contains electrical connections to the driver's airbag module housed in a spiral cable assembly, which includes a Flexible Flat Cable (FFC). Due to the shape and location of the FFC's retainer, the FFC could become damaged when the steering wheel is turned.
If the FFC is damaged, connectivity to the driver's air bag module could be lost and the air bag deactivated. The failure of the driver's air bag to deploy in the event of a crash that typically necessitates deployment increases the risk of injury to the driver.
Toyota will notify the Toyota vehicle owners, and General Motors will notify the Pontiac Vibe owners. Toyota sent owners an interim notification letter in May 2014 to advise owners of the recall. Toyota will mail owners a second letter when remedy parts are available. General Motors sent Pontiac Vibe owners an Interim letter on June 20, 2014 notifying them that parts are currently unavailable. General Motors sent notices to the Pontiac Vibe owners on September 15, 2014, that a remedy is available. The recall began on October 27, 2014. Owners may contact Toyota at 1-800-331-4331. Owners may contact General Motors at 1-800-762-2737.
Campaign 14V168000 on NHTSA.gov
Visibility, power window devices and controlsOct 10, 2012
Toyota is recalling certain model year 2007-2009 Camry, Camry Hybrid, RAV4, Corolla, Corolla Matrix, Tundra, Sequoia, Highlander, Highlander Hybrid, Yaris, Scion xB, Scion xD and Pontiac Vibe vehicles. The power window master switch assemblies in some of these vehicles were built using a less precise process for lubricating the internal components of the switch assemblies. Irregularities in this lubrication process may cause the power window master switch assemblies to malfunction and overheat.
If the switch overheats, it may melt, possibly resulting in a fire.
Toyota will notify its owners, and dealers will inspect the switch and apply a special grease that inhibits heat build up or replace any switch damaged by the defect, free of charge. Toyota owners that experience a problem with a switch should not attempt to make repairs, but should contact their Toyota dealer or the Toyota Customer Experience Center at 1-800-331-4331. General Motors will contact the Pontiac Vibe owners affected by this recall and GM dealers will inspect and repair switches as necessary. Those owners may contact Pontiac Customer Care at 1-800-762-2737.
Campaign 12V491000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2010
SOUTHEAST TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2011 PASSENGER VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
A DRIVER MAY OVERLOAD A VEHICLE WHICH MAY INCREASE THE RISK OF A CRASH.
DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT SOUTHEAST TOYOTA AT 1-800-301-6859.
Campaign 10V036000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2010
GULF STATES TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2010 VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD BETWEEN SEPTEMBER 1, 2005 AND JUNE 2, 2008 WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
THIS DOES NOT MEET THE STANDARD REQUIREMENTS.
DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. DEALERS WILL ALSO CORRECT THE OWNER'S MANUAL. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT GULF STATES TOYOTA AT 713-580-3300.
Campaign 10V035000 on NHTSA.gov
Vehicle speed control, accelerator pedalJan 27, 2010
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2008-2010 HIGHLANDER, MODEL YEAR 2009-2010 COROLLA, VENZA AND MATRIX PASSENGER VEHICLES. THE ACCELERATOR PEDAL CAN GET STUCK IN THE WIDE OPEN POSITION DUE TO ITS BEING TRAPPED BY AN UNSECURED OR INCOMPATIBLE DRIVER'S FLOOR MAT. THIS RECALL IS AN EXPANSION OF A CAMPAIGN OF 3.8 MILLION OTHER TOYOTA VEHICLES ANNOUNCED IN 2009 FOR THE SAME ISSUE (SEE 09V-388).
A STUCK OPEN ACCELERATOR PEDAL MAY RESULT IN VERY HIGH VEHICLE SPEEDS AND MAKE IT DIFFICULT TO STOP THE VEHICLE, WHICH COULD CAUSE A CRASH, SERIOUS INJURY OR DEATH.
TOYOTA WILL MODIFY OR REPLACE THE ACCELERATOR PEDALS ON THE SUBJECT VEHICLES. FLOOR SURFACE MODIFICATIONS ARE ALSO BEING CONSIDERED AND WILL BE INCLUDED FOR ANY MODEL FOR WHICH IT IS DEEMED APPROPRIATE. INITIALLY, DEALERS WILL BE INSTRUCTED ON HOW TO RESHAPE THE ACCELERATOR PEDAL FOR THE REPAIR. AS REPLACEMENT PARTS WITH THE SAME SHAPE AS THE MODIFIED PEDAL BECOME AVAILABLE, THEY WILL BE MADE AVAILABLE TO THE DEALERS FOR THE REPAIR. CUSTOMERS WHO HAVE HAD THE PEDAL RESHAPE REMEDY COMPLETED WILL HAVE THE OPPORTUNITY TO RECEIVE A NEW PEDAL IF THEY DESIRE, AFTER REPLACEMENT PEDALS BECOME AVAILABLE. IN ADDITION, TOYOTA WILL REPLACE ANY TOYOTA ALL-WEATHER FLOOR MAT IN A SUBJECT VEHICLE WITH A NEWLY DESIGNED MAT, FREE OF CHARGE. FOR THOSE CUSTOMERS WHO HAVE THE PREVIOUS DESIGN ALL-WEATHER FLOOR MAT BUT DO NOT NEED OR WANT THE NEWLY DESIGNED ALL-WEATHER FLOOR MAT, TOYOTA WILL RECOVER THE PREVIOUS DESIGN ALL-WEATHER FLOOR MAT AND REIMBURSE ITS PRICE. THE SAFETY RECALL BEGAN MARCH 30, 2010. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Campaign 10V023000 on NHTSA.gov
Vehicle speed control, accelerator pedalJan 21, 2010
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2010 AVALON, MODEL YEAR 2007-2010 CAMRY, MODEL YEAR 2009-2010 COROLLA, COROLLA MATRIX, RAV4, MODEL YEAR 2010 HIGHLANDER, MODEL YEAR 2008-2010 SEQUOIA, AND MODEL YEAR 2007-2010 TUNDRA VEHICLES. DUE TO THE MANNER IN WHICH THE FRICTION LEVER INTERACTS WITH THE SLIDING SURFACE OF THE ACCELERATOR PEDAL INSIDE THE PEDAL SENSOR ASSEMBLY, THE SLIDING SURFACE OF THE LEVER MAY BECOME SMOOTH DURING VEHICLE OPERATION. IN THIS CONDITION, IF CONDENSATION OCCURS ON THE SURFACE, AS MAY OCCUR FROM HEATER OPERATION (WITHOUT A/C) WHEN THE PEDAL ASSEMBLY IS COLD, THE FRICTION WHEN THE ACCELERATOR PEDAL IS OPERATED MAY INCREASE, WHICH MAY RESULT IN THE ACCELERATOR PEDAL BECOMING HARDER TO DEPRESS, SLOWER TO RETURN, OR, IN THE WORST CASE, MECHANICALLY STUCK IN A PARTIALLY DEPRESSED POSITION.
THE ACCELERATOR PEDAL MAY BECOME HARD TO DEPRESS, SLOW TO RETURN TO IDLE, OR, IN THE WORST CASE, MECHANICALLY STUCK IN A PARTIALLY DEPRESSED POSITION, INCREASING THE RISK OF A CRASH.
DEALERS WILL INSTALL A REINFORCEMENT BAR IN THE ACCELERATOR PEDAL WHICH WILL ALLOW THE PEDAL TO OPERATE SMOOTHLY. GM WILL NOTIFY OWNERS FOR THE PONTIAC VIBE PLEASE SEE 10V-018. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON FEBRUARY 5, 2010 AND WILL BE COMPLETED ON MARCH 15, 2010. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Campaign 10V017000 on NHTSA.gov
Service brakes, hydraulic, power assist, vacuumAug 27, 2009
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2008-2009 SCION XD AND MY 2009-2010 COROLLA, AND COROLLA MATRIX VEHICLES EQUIPPED WITH 1.8L ENGINE AND ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATES OF ALASKA, COLORADO, IDAHO, ILLINOIS, IOWA, KANSAS, MAINE, MICHIGAN, MINNESOTA, MONTANA, NEBRASKA, NEVADA, NEW HAMPSHIRE, NEW YORK, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN, AND WYOMING. WHEN DRIVING UNDER CERTAIN UNIQUE CONDITIONS IN EXTREMELY LOW AMBIENT TEMPERATURES, THE INTAKE MANIFOLD SUCTION PORT FOR THE BRAKE VACUUM CAN BECOME BLOCKED DUE TO THE FREEZING OF CONDENSATION RESULTING FROM POSITIVE CRANKCASE VENTILATION.
THIS COULD LEAD TO AN INCREASE IN VEHICLE STOPPING DISTANCE AND A CRASH COULD OCCUR.
DEALERS WILL INSTALL A NEWLY DESIGNED INTAKE AIR CONNECTOR WHICH WILL RELOCATE THE BRAKE SYSTEM VACUUM PORT. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 21, 2009. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Campaign 09V338000 on NHTSA.gov
Representative owner complaints: hydraulic
71 reports, newest first. Show all
Service brakes, Hydraulic, Feb 11, 2010
BRAKES DO NOT RESPOND ON TIME. AFTER PRESSING THE BRAKE, CAR DID NOT STOP ON TIME AND HIT A SMALL POLE IN FRONT OF THE STORE AND HAD FRONTAL BUMPER DAMAGE. AT FIRST I DID NOT KNOW THE REASON. NOW I KNOW THE RECALL ON TOYOTAS DUE TO BRAKE DEFECTS. *TR
Service brakes, Hydraulic, Feb 9, 2010
I AM EXTREMELY UPSET BECAUSE MY BRAKES FAILED FOR A BRIEF (BUT SCARY) TIME TONIGHT ON MY WAY HOME FROM WORK. THEY ALSO MADE A VERY STRANGE NOISE. I HAVE 24,000 MILES ON THE CAR, ALMOST ALL HIGHWAY. PLEASE CALL ASAP. *TR
Service brakes, Hydraulic, Feb 8, 2010
JUST GOT MY RECALLED TOYOTA 09 GAS PEDAL FIXED ( 02/03/10) AND RAN THROUGH A RED LIGHT (02/08/10) DUE TO BRAKES NOT WORKING AND SUDDEN ACCELERATION OF VEHICLE. LUCKILY THERE WASN'T A CAR IN FRONT OF ME OR ANYONE GOING THROUGH THE INTERSECTION. I WAS NOT DRIVING VERY FAST AND TRIED TO STOP AT LIGHT, I WAS PUSHING THE BRAKE PEDAL AND IT JUST FELT LIKE IT WASN'T GRABBING AND I HAD IT PUSHED TO THE FLOOR AND THEN MY CAR MADE AN ACCELERATING SOUND LIKE I REVVED IT UP AND I WENT THROUGH THE INTERSECTION. *CN
Service brakes, Hydraulic, Feb 7, 2010
REPEATED PHONE CALLS TO TOYOTA CUSTOMER SERVICE AND TO TWO DEALERSHIPS WERE DISMISSED AS NORMAL...WHEN THE 2009 COROLLA IS STOPPED AND THE BRAKE PEDAL PRESSES THE PEDAL TRAVELS APPROXIMATELY TWO TO THREE INCHES DOWN TOWARDS THE FLOOR BOARD. AGAIN TWO DEALERSHIPS AND TOYOTA CUSTOMER SERVICE STATE IT IS NORMAL *TW
Service brakes, Hydraulic, Air bags, Vehicle speed control, Feb 5, 2010, crash
ABOUT 5:30PM ON THURSDAY EVENING (2/4/10), I WAS DRIVING HOME N ON SILVER LAKE BLVD & 36 ST. IT WAS LIGHTLY SNOWING, THE STREETS WERE WET AND SLIPPERY, AND I WAS DRIVING UNDER 15/MPH GOING DOWNHILL. AS I PRESSED THE BRAKES, THE CAR WENT FASTER, AND DID NOT STOP UNTIL I BADLY HIT THE CAR IN FRONT OF ME AND WENT OVER THE CURB. MY CAR IS A 2009 TOYOTA COROLLA. ABOUT 2-3 MONTHS AGO, TOYOTA SENT ME A RECALL NOTICE FOR THE BRAKES, MUCH BEFORE THE NATIONWIDE TOYOTA RECALL HIT THE MEDIA. AND NOW, EVEN AFTER I DID RECALL A FEW MONTHS AGO, THIS IS THE SECOND TIME THAT SUCH A BRAKE-RELATED INCIDENT HAS HAPPENED TO ME EVER SINCE THE RECALL. I FEEL THAT THIS ACCIDENT IS RELATED TO ANOTHER BRAKE DEFECT OF THE NEWLY-REPLACED/ALTERED BRAKES, AND WOULD KINDLY ASK FOR IT TO BE FURTHER INVESTIGATED. *TR
Service brakes, Hydraulic, Feb 4, 2010
TL*THE CONTACT OWNS A 2009 TOYOTA COROLLA. WHILE DRIVING 5 MPH WITH THE BRAKE PEDAL ENGAGED, THE VEHICLE WOULD NOT STOP. THE BRAKE PEDAL BEGAN MOVING BACK AND FORTH UNCONTROLLABLY UNTIL THE CONTACT FIRMLY ENGAGED THE BRAKE PEDAL. THE FAILURE HAS OCCURRED 6 TIMES. THE DEALER STATED THAT THEY WOULD REPAIR THE ACCELERATOR PEDAL THE FOLLOWING DAY AND THEN DIAGNOSE THE BRAKING SYSTEM. THE VEHICLE WILL BE REPAIRED. THE FAILURE MILEAGE WAS 9700 AND CURRENT MILEAGE WAS 9740. UPDATED 03/10/10. *LJ UPDATED 08/18/10
Service brakes, Hydraulic, Engine and engine cooling, Feb 3, 2010
I AM THE OWNER OF 2009 TOYOTA COROLLA. I HAVE TO PRESS MY BRAKE PEDAL HARD AND ALMOST ALL THE WAY DOWN TO MAKE MY CAR TO STOP. I CALLED MY DEALERSHIP ABOUT THE PROBLEM BUT THE DEALERSHIP WANT TO CHARGE ME $89 TO LOOK AT IT. I CALLED TOYOTA CUSTOMER SERVICE LINE BUT GOT NO RESULT. I AM ALSO SMELLING BURNING ODOR COMING FROM MY VENTS WHEN I TURN THE HEAT ON. I CALLED THE DEALERSHIP AND ALL THEY WANT IS TO CHARGE ME MONEY TO LOOK AT MY PROBLEM. *TR
Service brakes, Hydraulic, Vehicle speed control, Jan 31, 2010, crash
MY VEHICLE WAS INVOLVED IN AN ACCIDENT AND I BELIVE THAT THE MANUFACTURER WAS AT FAULT. I HAD MY VEHICLE INSPECTED FOR BRAKE PROBLEMS NUMEROUS TIMES BY THE DEALER AND IT WAS ALWAYS SAID NOTHING WAS WRONG. WELL ON SEP. 22,2009 MY MOTHER WAS DRIVING MY CAR WHILE I WAS PASSENGER AND SHE SAYS IT WOULD NOT STOP. NOW THAT I SEE OTHERS ARE EXPERIENCING THE SAME PROBLEMS I WANT THE MANUFACTURER TO BE HELD RESPONSIBLE BECAUSE I HAVE BEEN DEALING WITH THESE PROBLEMS FOR TWO YEARS NOW AND IT FINALLY SEEMS LIKE SOMETHING IS GOING TO BE DONE ABOUT IT. IT TOOK MY CAR AND WHO KNOWS HOW MANY OTHERS. I GAVE THE DEALERSHIP MANY OPPORTUNITIES TO REMEDY THE SITUATION AT MY EXPENCE. *TR
Service brakes, Hydraulic, Vehicle speed control, Jan 31, 2010, crash
I OWN A 2009 TOYOTA COROLLA THAT HAS BEEN GIVING ME PROBLEMS SINCE THE DAY ONE. I HAVE BEEN IN THE DEALERSHIP MANY TIMES FOR MY BRAKE PROBLEMS AND THEY HAVE BEEN UNABLE TO RESOLVE THE ISSUE. ON SEP. 28, 2009 THE VEHICLE WAS INVOLVED IN AN ACCIDENT MY MOTHER WAS DRIVING AND SHE SAYS IT WOULD NOT STOP. NOW THAT I AM AWARE THAT OTHERS ARE EXPERIENCING THIS PROBLEM I AM STEPPING FORWARD TO LET EVERYONE KNOW THAT THEIR NOT ALONE. *TR
Service brakes, Hydraulic, Power train, Vehicle speed control, Jan 29, 2010, crash
TL*THE CONTACT OWNS A 2009 TOYOTA COROLLA. THE CONTACT NOTICED A GRINDING NOISE MOST OF THE TIME WHEN SHE DEPRESSED THE BRAKE PEDAL. SHE TOOK THE VEHICLE TO THE DEALER WHO STATED THAT THEY COULD NOT FIND ANYTHING WRONG WITH IT. THE FAILURE CONTINUED TO OCCUR AND THE DEALER TURNED THE ROTORS TO REMEDY THE PROBLEM; HOWEVER, SHE CONTINUED HEARING THE GRINDING NOISE. IN SEPTEMBER 2009, SHE TOOK THE VEHICLE TO THE DEALER WHO REPLACED THE BRAKE PADS AND ROTORS. SHE NO LONGER NOTICED THE NOISE; YET, THE BRAKE PEDAL EXTENDED TO THE FLOOR WITH A SUDDEN PULLING AND GRABBING MOTION. THE DEALER TOLD HER THAT THE ABS ACTIVATED WHICH CAUSED THAT FEELING. SHE ALSO STATED THAT THE VEHICLE WOULD SUDDENLY ACCELERATE ON AN INTERMITTENT BASIS. IN DECEMBER 2009, THE DRIVER CRASHED INTO A BRICK WALL WHEN THE VEHICLE SUDDENLY ACCELERATED. THERE WERE NO INJURIES. THE DEALER TOOK PICTURES AND TOLD HER THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. FURTHERMORE, THE GEAR SHIFT BROKE AND THE DEALER DID NOT REPAIR THE VEHICLE FOR SIX MONTHS. SHE CALLED THE MANUFACTURER AND WAS UNABLE TO SPEAK WITH A REPRESENTATIVE. THE CURRENT MILEAGE WAS APPROXIMATELY 17,000. THE FAILURE MILEAGE WAS APPROXIMATELY 1,000.
Service brakes, Hydraulic, Vehicle speed control, Dec 31, 2009
TL* THE CONTACT OWNS A 2009 TOYOTA MATRIX. RECALL NUMBER 09V338000 (SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM) EXCLUDES OTHER COLD WEATHER STATES SUCH AS PENNSYLVANIA AND OHIO. CONSEQUENTLY BRAKE FAILURE COULD OCCUR IN VEHICLES WHO OPERATE IN SUCH COLD CONDITIONS. THESE CONSUMERS WOULD BE INELIGIBLE FOR A FREE REMEDY. THERE WERE NO FAILURES TO DATE. THE CONSUMER ALSO STATED THE ACCELERATOR PEDAL WOULD STICK. UPDATED 03/01/10.*JB UPDATED 03/08/10
Service brakes, Hydraulic, Dec 12, 2009
I PURCHASED A 2009 TOYOTA COROLLA IN NOVEMBER 2009. I HAD ISSUES WITH THE BRAKES SLIPPING TO THE FLOOR 2 WEEKS AFTER PURCHASE. THIS WOULD HAPPEN WHEN I WOULD TRY TO SLOW THE CAR DOWN OR COME TO A STOP. IT HAPPENED SPORADICALLY. I HAD MANY NEAR COLLISIONS AND WENT OFF THE ROAD INTO SNOWBANKS SEVERAL TIMES TO AVOID HITTING OTHER CARS. TOYOTA KEPT SAYING NOTHING IS WRONG WITH THE CAR AFTER CHECKING THE BRAKES. IN SEPTEMBER, I TOOK THE CAR IN FOR THE HYDRAULIC SERVICE BRAKE RECALL. THIS DID NOT FIX THE PROBLEM. ON DECEMBER 8 & 9 THE BRAKES WENT TO THE FLOOR TWICE WHEN I TRIED TO STOP AT STOP SIGNS. I ALMOST GOT KILLED AVOIDING OTHER CARS AT INTERSECTIONS. ONCE AGAIN, THE DEALERSHIP TRIED TO DUPLICATE THE SITUATION AND FOUND NOTHING WRONG WITH THE CAR. I TOLD THEM I AM TERRIFIED TO DRIVE AN UNSAFE CAR WHICH WILL END UP CRASHING AT SOME POINT FROM A FAULTY BRAKE SYSTEM. THEY SAID THEY CAN NOT DO ANYTHING. I SAID THE RECALL PART IS NOT EFFECTIVE AND THE CONSUMERS NEED TO BE AWARE. ALL I ASKED FOR WAS A NEW COROLLA AND I WOULD CONTINUE ALL MY PAYMENTS. I DO NOT WANT TO DRIVE AN UNSAFE CAR ON THE ROAD (NOR SHOULD OTHER TOYOTA OWNERS). THE DEALERSHIP IS IN BURLINGTON VERMONT. *TR
Service brakes, Hydraulic, Nov 7, 2009
AS AN OWNER OF 2009 COROLLA I'M VERY CONCERNED ABOUT RECALL FOR BRAKE FAILURE IN EXTREMELY LOW TEMPERATURES. TOYOTA HAS LIMITED ITS RECALL AND REPAIR OF THIS PROBLEM ONLY TO CERTAIN STATES. I LIVE IN NW INDIANA, LESS THAN 4 MILES FROM ILLINOIS STATE LINE. ILLINOIS OWNERS WILL HAVE THEIR BRAKES FIXED; INDIANA IS NOT ON THE LIST. TOYOTA?S STATE RESTRICTION DOES NOT MAKE ANY SENSE. NW INDIANA HAS THE SAME WEATHER AS CHICAGO, IL AND THE SAME EXTREME LOW TEMPERATURES. ADDITIONALLY, I CONDUCT A HUGE PORTION OF MY BUSINESS AND PERSONAL MATTERS IN THE STATE OF ILLINOIS. I WILL HAVE TO DRIVE MY CAR KNOWING THAT BRAKES CAN FAIL ON ME ON ANY GIVEN DAY WITH THE EXTREME LOW TEMPERATURES (AND WE HAVE MONTHS OF SUCH DAYS AHEAD). HOW IS TOYOTA ALLOWED TO DISCRIMINATE BETWEEN STATES WITHOUT JUST CAUSE? WE ALL HAVE A RIGHT TO DRIVE SAFE VEHICLES. WHAT CAN BE DONE TO ENFORCE TOYOTA TO CORRECT THIS PROBLEM? *TR
Service brakes, Hydraulic, Nov 6, 2009
MY 2009 TOYOTA COROLLA HAS HAD PROBLEMS SINCE I BOUGHT IT IN JAN. 2009. IT WAS SEEMED TO DOWN SHIFT - THEY FOUND NOTHING THE HORN WENT OUT. FIXED TWO WIRES THAT WERE SEPARATED, (THEY SAID) AFTER THE WIRES WERE FIXED, IT LEFT ME IN THE ROAD, STRANDED. WOULD NOT START, MAKING A TERRIBLE NOISE. WRECKER TOWED IT IN. THEY RECALIBRATED THE COMPUTER. THEN I DROVE IT ON A TRIP FOR THE FIRST TIME SINCE CALIBRATION AND WHEN I PRESSED ON BRAKE IT WOULD REV AND SEEM TO SPEED FOR A MOMENT. I TOOK IT IN AND NOTHING FOUND. LANDERS IN LITTLE ROCK, AR IS WHERE I BOUGHT IT AND TAKE IT FOR SERVICE. THERE ARE RECALLS ON MY 2009 COROLLA FOR BRAKE PROBLEMS, AND OTHER MODEL CARS OF THE COROLLA HAVE BEEN RECALLED FOR THE SURGING PROBLEM WHILE BRAKING. I'M IN A SITUATION TO WHERE I'M MAKING A PAYMENT ON A CAR THAT I'M ABSOLUTELY AFRAID TO DRIVE. PLEASE HELP ME. I KNOW THEY HAVEN'T DRIVEN THE CAR AS I HAVE. THEY ONLY TEST DRIVE AT THEIR DEALERSHIP. I'M THE ONE AT RISK. WITH THEM KNOWING THAT THE 2009 COROLLA HAS PROBLEMS, I FEEL THEY ARE PUTTING ME AND MY FAMILY IN DANGER. *TR
Service brakes, Hydraulic, Oct 16, 2009
AS AN OWNER OF A 2009 TOYOTA COROLLA, I AM VERY CONCERNED ABOUT A RECALL FOR BRAKE FAILURE BY TOYOTA THAT IS LIMITED TO CERTAIN STATES BASED ON WINTER TEMPERATURES. BRAKES MAY FAIL AT VERY LOW TEMPERATURES. I LIVE IN MARYLAND, AND MARYLAND IS NOT ONE OF THE STATES LISTED IN THE RECALL. I DO NOT KNOW HOW TOYOTA ARRIVED AT WHICH STATES ARE COLD AND WHICH ARE NOT. BUT I HAVE TWO SERIOUS OBJECTIONS TO THE STATE RESTRICTION. 1. WHILE SOME WINTERS ARE MILD IN MARYLAND, OTHERS ARE NOT. FOR INSTANCE, LAST WINTER WAS VERY COLD. I HAVE THE HEATING BILLS TO PROVE IT. 2. BUT BY FAR, MY MOST SERIOUS OBJECTION SHOULD BE OBVIOUS TO ANYONE. THE WHOLE PURPOSE OF A CAR IS TO TRAVEL. EVEN IF YOU LIVE IN FLORIDA AND OWN ONE OF THE RECALLED VEHICLES, DOES THIS MEAN YOU CAN NOT DRIVE TO MINNESOTA TO SPEND SEVERAL WEEKS TO VISIT FAMILY OVER THE HOLIDAYS? DOES THIS MEAN I CAN'T DRIVE TO UPSTATE NEW YORK THIS WINTER FOR A VACATION AS I HAVE PLANNED? A CAR IS NOT A HOUSE. IT IS VERY RARE THAT A HOUSE MOVES FROM STATE TO STATE WHILE IT IS VERY VERY COMMON THAT CARS DO. LOOKING AT THE VARIOUS STATE TAGS ON THE INTERSTATE 95 WILL CONFIRM THIS. THEREFORE, I AM VERY CONCERNED ABOUT THE STATE LIMITATION ON THIS RECALL - PARTICULARLY BECAUSE IT INVOLVES SOMETHING AS SERIOUS AS POSSIBLE BRAKE FAILURE. *TR
Service brakes, Hydraulic, Sep 28, 2009
RECENTLY I RECEIVED A RECALL ON MY '09 TOYOTA COROLLA STATING THERE WAS A POTENTIAL PROBLEM WITH THE BRAKE SYSTEM VACUUM PORT. THE RECALL SAYS IF MY VEHICLE IS OPERATED IN EXTREMELY LOW TEMPERATURES, THERE IS A POSSIBILITY THAT CONDENSED MOISTURE MAY FREEZE CAUSING A POTENTIAL RISK OF BRAKE FAILURE LEADING TO AN INCREASED RISK OF A CRASH. I LIVE IN UPSTATE NEW YORK WHERE THE TEMPERATURES DROP TO FREEZING AND BELOW THIS TIME OF YEAR. AS SOON AS I RECEIVED THIS NOTICE, I CALLED THE DEALER I PURCHASED MY COROLLA FROM TO MAKE AN APPOINTMENT TO CORRECT THIS POTENTIAL PROBLEM. AFTER A GOOD 5 MINUTES OF BEING PUT ON HOLD, A REPRESENTATIVE PICKED UP AND NICELY ASKED WHAT SHE COULD DO FOR ME. I DESCRIBED THE RECALL AND WAS PUT ON HOLD AGAIN. ANOTHER 4-5 MINUTES PAST AND THEN SHE PICKED UP TO TELL ME THAT THE SERVICE DEPARTMENT WOULD CALL ME BACK WHEN THEY WEREN'T SO BUSY. I AM AT RETIREMENT AGE AND CAN'T RISK HAVING AN ACCIDENT. THE TOYOTA DEALERS NAME IS KENT BROWN TOYOTA IN BIG FLATS, NEW YORK. I'M NOT EVEN SURE YOU PEOPLE ARE THE RIGHT PEOPLE TO CONTACT BUT IF YOU ARE YOUR HELP WOULD BE APPRECIATED. *TR
Steering, Service brakes, Hydraulic, Sep 23, 2009, crash
2009 TOYOTA COROLLA HAS A PROBLEM WITH THE STEERING THAT CAUSED THE CONSUMER TO HAVE AN ACCIDENT. *NJ THE CONSUMER STATED AFTER SHE MADE A RIGHT TURN, THE VEHICLE CONTINUED TO VEER ON ITS OWN TO THE RIGHT. THE CONSUMER TRIED TO STEER THE VEHICLE, BUT IT SEEMED AS THOUGH THE STEERING WHEEL WAS LOCKED. SHE ATTEMPTED TO APPLY THE BRAKES, BUT TO NO AVAIL. THE CONSUMER WAS TRAVELING APPROXIMATELY 15-20 MPH WHEN THE VEHICLE WENT DOWN A CLIFF APPROXIMATELY 25-20 FEET DEEP, HITTING A TREE AND A FENCE BEFORE THE VEHICLE CAME TO A COMPLETE STOP. THE CONSUMER AND HER 2 PASSENGERS WERE INJURED. THE CONSUMER STATED THERE WAS A RECALL REGARDING THE BRAKE SYSTEM, HOWEVER SHE WAS TOLD NOTHING ABNORMAL WAS FOUND WITH THE VEHICLE. *JB
Service brakes, Hydraulic, Sep 8, 2009
TL*THE CONTACT OWNS A 2009 TOYOTA COROLLA. THE BRAKE PEDAL DISPLAYED MINIMAL RESISTANCE AND MOVED ANOTHER INCH WHEN THE VEHICLE STOPPED. THE DEALER STATED THAT THE ISSUE WAS VERY COMMON FOR SOME VEHICLES. THE CONTACT IS CONCERNED THAT THE SAFETY RISK COULD RESULT IN A CRASH. THE CURRENT MILEAGE WAS 1,700 AND THE FAILURE MILEAGE WAS 1,243.
Service brakes, Hydraulic, Air bags, Sep 8, 2009, crash
DEAR SIRS, I HAD A MECHANICAL FAILURE CAUSED VEHICLE COLLISION WHERE TWO SAFETY HAZARDS SHOULD CALL PUBLIC ALERT. ON AUG. 24, 2009 AS I TRAVELED ON HIGHWAY 93 SOUTH, I SAW THE VEHICLE IN FRONT OF ME TOOK A SUDDEN SLOW-DOWN OR STOP, ABOUT 30 FEET IN DISTANCE, EVEN AS I FLOORED THE BRAKE PEDAL, MY 2009 TOYOTA COROLLA DID NOT HAVE ANY BRAKE FUNCTION AT ALL, EVEN NOT A RESISTANCE FORCE AT THE PEDAL. MY VEHICLE REARED ANOTHER VEHICLE INSIDE THE TUNNEL OF 93 SOUTH, UNDER NORMAL TRAVEL SITUATION: ROAD SURFACE AND LIGHTING. AND THEN BEFORE THE DEPLOYED AIRBAG FROM THE DRIVING COLUMN COULD HAVE BLOCKED MY BODY MOVEMENT FORWARD , IT EXPLODED, THE INSIDE OF MY VEHICLE FILLED WITH SMOKE AND FUNNY SMELLS. FORTUNATELY, NOBODY GOT SERIOUS INJURED IN THE COLLISION. SINCE MY COROLLA IS A NEW CAR UNDER 4900 MILES, THIS WAS THE ONLY TIME I EXPERIENCE THE SUDDEN MECHANICAL FAILURES. MY INSURANCE COMPANY, METROPOLITAN PROPERTY, HAS INSPECTED THE VEHICLE, BUT DID NOT SPECIFY ANY MECHANICAL FAILURES. TOYOTA NORTH AMERICA ALSO HAD THEIR PERSONNEL INSPECTED THE VEHICLE UPON RECEIVED MY REPORT TO THEM, BUT THEY MAY NOT TAKE ANY RESPONSIBILITY TO PASS THE INFORMATION TO THE PUBLIC, AS THERE IS ALSO LIABILITY ISSUE WITHIN. SO FAR NO REPAIR WORK HAS BEEN DONE TO THE VEHICLE, YET. THE SIMULTANEOUS FAILURES OF BOTH BRAKES AND AIRBAG COULD BE VERY SERIOUS SAFETY HAZARDS, PLEASE TAKE NOTE OF THIS CASE AND MAKE IT AVAILABLE TO THE PUBLIC. IF POSSIBLE, I WOULD APPRECIATE IT IF YOU COULD, OR LET SOME THIRD-PARTY MECHANIC TO, HAVE MY VEHICLE INSPECTED. THANKS. *TR
Service brakes, Hydraulic, Sep 4, 2009
TOYOTA MOTOR NORTH AMERICA, INC. IS HAS ISSUED A RECALL FOR THE MODEL YEAR 2008-2009 SCION XD AND 2009-2010 COROLLA, COROLLA MATRIX, AND PONTIAC VIBE VEHICLES EQUIPPED WITH A 1.8L ENGINE AND ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN CERTAIN STATES. MY CONCERN IS FOR THOSE LIKE MYSELF WHO PURCHASED THE VEHICLE AND OR HAS THE VEHICLE REGISTERED IN A STATE THAT IS NOT PART OF THE RECALL. WHAT IF I DRIVE THE VEHICLE TO A STATE LISTED IN THE RECALL. ALSO, UNDER HARSH CONDITIONS CERTAIN PARTS OF MY STATE CAN HAVE THESE 'LOW AMBIENT TEMPERATURES'. ACCORDING TO THE NHTSA CAMPAIGN ID NUMBER 09V338000, THE CONSEQUENCE OF THIS DEFECT IS THAT 'THIS COULD LEAD TO AN INCREASE IN VEHICLE STOPPING DISTANCE AND A CRASH COULD OCCUR'. A SUMMARY OF THE DEFECT IS 'WHEN DRIVING UNDER CERTAIN UNIQUE CONDITIONS IN EXTREMELY LOW AMBIENT TEMPERATURES, THE INTAKE MANIFOLD SUCTION PORT FOR THE BRAKE VACUUM CAN BECOME LOCKED DUE TO THE FREEZING OF CONDENSATION RESULTING FROM POSITIVE CRANKCASE VENTILATION'. THE REMEDY IS 'DEALERS WILL INSTALL A NEWLY DESIGNED INTAKE AIR CONNECTOR WHICH WILL RELOCATE THE BRAKE SYSTEM VACUUM PORT. IN SUMMARY, IT WOULD SEEM LOGICAL TO ME THAT TOYOTA WOULD FIX THIS ISSUE FOR ALL VEHICLES AFFECTED BY THE RECALL, NOT JUST BASED UPON LOCATION OF PURCHASE AND OR REGISTRATION. THIS APPEARS TO BE A COST SAVINGS MEASURE VERSUS ACTUALLY BEING CONCERNED ABOUT ITS CUSTOMER'S SAFETY. WHAT CORRECTIVE ACTIONS CAN BE TAKEN? *TR
Steering, Service brakes, Hydraulic, Tires, May 17, 2009, crash
WE BOUGHT A 2009 TOYOTA COROLLA IN OCT OF 2008. NOTICED THE TOUCHY STEERING, BUT WAS TOLD THAT WAS NORMAL BY THE TOYOTA DEALERSHIP. MY DAUGHTER WAS DRIVING IT ON A SIDE STREET IN HUNTINGTON, WV WHEN SHE HIT A POT HOLE OR A MANHOLE TRAVELING AT ABOUT 15 TO 20 MPH. THE STEERING LOCKED UP AND SHE HIT A PARKED CAR. IT BROKE THE ABS WIRING HARNESS AND CAUSED $10,994.79 DAMAGE TO CAR. WE THEN FOUND OUT THAT THE TIRES WERE BALD AT 15,000 MILES AND THE BRAKES WERE VERY THIN. TOYOTA HAD JUST SERVICE THE CAR AT 13,000 MILES AND DID NOT TELL ME THE TIRES OR THE BRAKES WERE BAD. WE DO NOT KNOW EXACTLY WHAT CAUSED THE STEERING TO LOCK UP. THE REPAIR SHOP COULD NOT TELL US EITHER DUE TO THE EXTENSIVE DAMAGE. *TR