2001 Toyota Highlander
Problems, recalls and owner-reported issues
Visibility is the leading concern among 136 owner complaints filed for this model year. This is the 20th highest complaint count among 25 Highlander model years with reports.
Of the 2001 reports, 19 involved a crash and 2 involved a fire. 11 people were injured.
What owners report most often
Recalls and investigations
Latches/locks/linkages, doors, latchApr 15, 2004
CERTAIN SPORT UTILITY VEHICLES HAVE A CHILD PROTECTION LOCK (CPL) SYSTEM ON BOTH OF THE REAR SIDE DOORS. WHEN AN OPERATOR OF THE VEHICLE CLOSES THE DOOR VERY HARD WITH THE CPL LEVER SET TO THE LOCK POSITION, THERE IS A POSSIBILITY THAT THE LEVER MAY CONTACT THE BODY PANEL, CAUSING THE CPL LEVER TO MOVE INTO THE UNLOCK POSITION.
THIS CONDITION COULD ALLOW THE DOOR TO BE OPENED WITH THE INSIDE WHILE THE OPERATOR BELIEVES THAT THE CPL WAS ACTIVATED. IF THE DOOR WERE OPENED FROM THE INSIDE WHILE THE VEHICLE WAS IN MOTION, AN OCCUPANT COULD FALL OUT AND BE INJURED.
DEALERS WILL SHORTEN THE CPL LEVER. OWNER NOTIFICATION BEGAN MAY 7, 2004. OWNERS SHOULD CONTACT TOYOTA AT 1-800-331-4331.
Campaign 04V181000 on NHTSA.gov
Fuel system, gasoline, storage, tank assembly, mountingJul 30, 2002
ON SPORT UTILITY VEHICLES, THERE IS A BREATHER HOSE THAT ATTACHES TO THE NOZZLE OF THE ON-BOARD REFUELING VAPOR RECOVERY (ORVR) VALVE, WHICH IS LOCATED ON THE TOPSIDE OF THE FUEL TANK. THE BREATHER HOSE IS ATTACHED WITH A CLAMP, WHOSE "TABS" FACE IN THE UPWARD DIRECTION. WHEN THE VEHICLE WAS CRASHED UNDER THE NEW CAR ASSESSMENT PROGRAM (NCAP) TEST (I.E., 35 MPH FRONTAL BARRIER CRASH), THE CLAMP "TABS" CONTACTED THE UNDERSIDE OF THE BODY DUE TO MOVEMENT OF THE FUEL TANK, CAUSING THE NOZZLE TO BREAK.
IN THE WORST CASE, NOZZLE BREAKAGE COULD RESULT IN FUEL LEAKAGE IF THE VEHICLE ROLLS-OVER AFTER A HIGH SPEED FRONTAL CRASH.
DEALERS WILL ROTATE THE SPECIFIED CLAMP. OWNER NOTIFICATION BEGAN SEPTEMBER 23, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT TOYOTA AT 1-800-331-4331.
Campaign 02V208000 on NHTSA.gov
Service brakes, hydraulic, foundation components, master cylinderJul 5, 2001
VEHICLE DESCRIPTION: SPORT UTIITY VEHICLES. THE RESERVOIR FILLER CAP OF THE BRAKE MASTER CYLINDER MAY INDUCE A VACUUM, INTRODUCING SOME AIR INTO THE BRAKE MASTER CYLINDER RESERVOIR. THIS COULD CAUSE ABNORMAL BRAKE NOISE AND INCREASED PEDAL STROKE WHEN THE BRAKES ARE APPLIED.
THE INCREASED PEDAL STROKE WILL LENGTHEN THE STOPPING DISTANCE OF THE VEHICLE, INCREASING THE RISK OF A CRASH.
DEALERS WILL BLEED THE AIR FROM THE BRAKE LINES AND REPLACE THE RESERVOIR FILLER CAP. OWNER NOTIFICATION BEGAN JULY 30, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT TOYOTA AT 1-800-331-4331.
Campaign 01V228000 on NHTSA.gov
Representative owner complaints
136 reports, newest first.
Tires, Jan 27, 2003
THE CONSUMER WAS TRAVELING ON THE HIGHWAY WHEN THE FRONT TIRE BLEW OUT. REGAINING CONTROL, THE CONSUMER STATED THAT WHEN HE/SHE PULLED OVER, THEY SAW TWO HOLES, ONE WITH A 3" AND THE OTHER 1" IN SIZE (THE SIDEWALL). THE TWO RIGHT SIDE LIGHT METAL WHEELS WERE DAMAGED AS WELL. SCC
Visibility, Structure, Sep 13, 2002
THE CONSUMER STATES THAT WHEN DRIVING AT 35 MPH OR HIGHER, AND THE REAR WINDOWS ARE ROLLED DOWN ABOUT 3-4 INCHES, ITS VERY UNCOMFORTABLE BECAUSE IT MAKES A LOUD AIR NOISE. IT FEELS LIKE YOUR EARS ARE GOING TO BLOW UP. THE CONSUMER HAS THREE KIDS AND IS VERY CONCERNED ABOUT THIS PROBLEM. *NLM *SCC
Service brakes, Hydraulic, Sep 7, 2002
WHILE DRIVING ON COBBLESTONE ROAD ALL YOU HEAR IS METAL CLATTERING BENEATH THE BODY BUT ONCE YOU TAP THE BRAKES IT BECOMES SILENT. AND I HAVE WENT TO THE DEALER TO FIX THIS PROBLEM BUT HAVEN'T THREE TIMES. *AK
Fuel system, Gasoline, Jul 24, 2002
WHILE DRIVING SOME ROAD DEBRIS PUNCTURED THE DRIVERS GAS TANK RESULTING IN FUEL LEAKING FROM THE VEHICLE, THE PLASTIC SHIELD AROUND THE TANK WAS REPLACED ALONG WITH THE TANK, THE CONSUMER FEELS THAT PLASTIC IS NOT A SUFFICIENT MATERIAL TO USE FOR A TANK SHIELD AND IS REQUESTING THAT TOYOTA REPLACE THE SHIELD WITH A METAL ONE. NLM
Tires, Jun 26, 2002
FRONT TIRES CAUSE CAR TO VIBRATE ABOVE 60 MPH; SOMETIMES ENOUGH TO CAUSE ME TO DECCELERATE; VIBRATION PROBLEM STARTED LAST YEAR; TIRES CONTINUALLY GO OUT OF BALANCE; FIRESTONE DEALER SAYS THEY CAN'T SEE ANYTHING WRONG WITH THEM; GOODYEAR DEALER SAID THE TIRES WOBBLE ON THEIR BALANCING MACHINE AND SHOULD BE REPLACED; FIRESTONE SAYS THEY CAN'T DO ANYTHING FOR ME AND SAY THERE MUST BE SOMETHING WRONG WITH THE VEHICLE.*AK
Service brakes, Hydraulic, Jun 10, 2002, crash
BRAKE MASTER CYLINDER FAILED PRIOR TO RECALL NOTICE 01V-228 RESULTING IN AN ACCIDENT THE DEALER DENIED ANY BRAKE FAILURE AND THE VEHICLE WAS RETURNED TO THE CONSUMER, A FEW WEEKS LATER THE DEALER CALLED THE CONSUMER TO BRIN THE VEHICLE BACK TO REPAIR THE BRAKES. NLM
Service brakes, Hydraulic, Apr 29, 2002
BRAKES FEEL SPONGY WHENEVER THEY ARE APPLIED, NO EXTENDED BRAKING DISTANCE HAS BEEN NOTICED.*AK *YH
Structure, Mar 12, 2002
THE CENTER CUPHOLDERS ARE POORLY DESIGNED AND ARE A SAFETY HAZARD. WHEN YOU ARE REMOVING A DRINK FROM THE CUPHOLDER, IT HITS THE GEARSHIFT LEVER KNOCKING THE DRINK OUT OF YOUR HAND AND CAUSING IT AND ITS CONTENTS TO GO ALL OVER THE PLACE. ON OCCASION, IT KNOCKS THE GEARSHIFT LEVER OUT OF GEAR CAUSING A RAPID DEACCELERATION OF THE VEHICLE.E
Seat belts, Mar 4, 2002
SEAT BELTS IN REAR OF VEHICLE LOCK WHEN INSTALLING A CAR SEAT. CONTACTED DEALER. *AK
Service brakes, Hydraulic, Feb 19, 2002
WHILE TRAVELING AT 20 MPH DRIVER APPLIED BRAKES AND PEDAL WENT TO FLOOR, CONSUMER PRESSED AGAIN AND VEHICLE STOPPED. DRIVER TURNED TO AVOID HITTING ANOTHER VHEICLE. THIS CAUSED AN AIR RELEASE NOISE AND FEEL BEFORE VEHICLE FINALLY STOPPED. *JG *AK
Service brakes, Hydraulic, Feb 12, 2002
CONSUMER CONTACTED DEALER FOR RECALL 01V228000 REMEDY, VEHICLE WAS REPAIRED, CONSUMER STATED REPAIR DID NOT REMEDY THE PROBLEM, PLEASE PROVIDE FURTHER DETAILS.*AK
Power train, Jan 30, 2002
HARMONIC NOISE FROM BENEATH CAR AT 30 MPH WITH POWER APPLIED, SIMILAR NOISE, OF LESSENED MAGITUDE AT 60 MPH. DEALER REPLACED REAR DIFFERENTIAL AND THEN TRANSMISSION. NOISE REMAINS. DEALER SAYS LEXUS RX300, WITH SAME TRANSMISSION, HAS HAD SAME PROBLEM. UNKNOWN CAUSE AS YET. *AK
Air bags, Jan 25, 2002, crash
WHILE AT A STOP ANOTHER VEHICLE TRAVELING ABOUT 45 MPH, HIT CONSUMER'S VEHICLE IN THE REAR. IMPACT FORCED CONSUMER INTO A DITCH. VEHICLE WAS TOTALLED. UPON IMPACT, AIRBAGS FAILED TO DEPLOY, AND DRIVER SUSTAINED SOME INJURIES.*AK
Service brakes, Hydraulic, Dec 31, 2001
01 V 228 000/BRAKE SYSTEM: RECALL REPAIRS WAS DONE AT(OURISMAN FAIRFAX TOYOTA; FAIRFAX, VA; PHONE# 703/359-1010). AFTER REPAIRS WAS MADE, PROBLEM WITH SOFT PEDAL AND APPLYED TO CLOSE TO THE FLOOR BEFORE STOPPING; DEALER NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER DETAILS CONCERNING THIS MATTER.
Service brakes, Hydraulic, Dec 31, 2001
THE RECALL WORK SUBJECT TO CAMPAIGN 01V228000 WAS NOT PERFORMED CORRECTLY. THE VEHICLE STILL HAS EXCESS PEDAL TRAVEL, AND THE PEDAL FEEL IS 'MUSHY,' LIKE THE BRAKES NEED TO BE BLED, AS THEY WERE SUPPOSED TO BE DURING THE RECALL WORK. THE INCREASED PEDAL STROKE LENGTHENS THE STOPPING DISTANCE OF THE VEHICLE, INCREASING THE RISK OF A CRASH. THE RECALL WORK TOOK 20 MINUTES - TOYOTA SAYS IT SHOULD TAKE ABOUT 1 HOUR. BLEEDING THE BRAKES, ACCORDING TO THE TOYOTA HIGHLANDER SERVICE MANUAL, CONSISTS OF THREE PARTS - THE MASTER CYLINDER, THE ABS/VSC ACTUATOR, AND THE BRAKE LINES. THERE WAS NO EVIDENCE THAT THE ACTUATOR OR THE MASTER CYLINDER WERE BLED. THE DEALER HAS SINCE TRIED TO CONVINCE ME THAT THEY'RE ALL LIKE THAT, AND THIS IS NORMAL BRAKE OPERATION. THERE ARE SEVERAL POSTS TO THE EDMUNDS HIGHLANDER DISCUSSION GROUP ABOUT MUSHY HIGHLANDER BRAKES, WITH SOME SAYING THE RECALL WORK IMPROVED THEIR BRAKE FEEL, OTHERS SAYING IT DIDN'T. I FEAR THAT MANY OF THE RECALL CORRECTION ATTEMPTS HAVE NOT BEEN SUCCESSFUL.*AK
Electrical system, Dec 19, 2001
THIS IS A GREAT VEHICLE; BUT TRYING TO READ OR SEE THE GAUGES OR INSTRUMENTS IN THE DASH CLUSTER IS ALMOST IMPOSSIBLE. THESE INCLUDE THE SPEEDOMETER, ODOMETER, TEMPERATURE, GAS AND CLOCK GAUGES. IN FACT ALL GAUGES ARE DIFFICULT TO SEE ON A BRIGHT DAY. NOTE: THE D TO INDICATE DRIVE FOR THE SHIFT LEVER IS A BRIGHT GREEN WHICH READS EASY; IF ONLY THE OTHERS WERE THAT GOOD. THE NIGHT VIEWING OF THE DASH CLUSTER IS GREAT. DRIVING REQUIRES FULL ATTENTION TO THE ROAD AND YOU SHOULD NOT HAVE CONCENTRATE ON THE DASH TO GET INFORMATION. TRYING TO READ THIS DASH CAN PLACE THE DRIVER, PASSENGERS ANDOTHER DRIVERS IN JEPRODY. TOYOTA SHOULD HAVE A RECALL TO CORRECT THIS SAFETY DEFECT IN AN OTHERWISE EXCELLENT VEHICLE. IF I CAN PULL THIS FORM OFF THE COMPUTER I WIIL SEND A COPY TO TOYOTA AND ASK FOR THEIR COMMENT. I HAVE CONTACTED THE DEALER AND THE TOYOTA CORPORATION REGARDING THIS MATTER IN THE PAST AND AS LATE AS 12/18/01 WHEN I SPOKE TO JAMES AT 1800 331 4331 WHO SAID THERE WERE NOT ENOUGH COMPLAINTS FROM CUSTOMERS TO WARRANT TOYOTA DOING ANYTHIG ABOUT IT.TEMPERATURE, GAS AND CLOCK GAUGES. *AK
Visibility, Dec 10, 2001
WHILE DRIVING ABOUT 65 MPH SOMEBODY WILL OPEN REAR WINDOW, AND IT WILL MAKE A TREMENDOUS NOISE, WICH WILL HURT PASSENGERS' EARS. PLEASE PROVIDE MORE INFORMATION.*AK
Equipment, Dec 4, 2001
VEHICLE WAS BRAND NEW, AND CONSUMER WAS PUSHED INTO CIGARETTE LIGHTER JUST TO TEST. IT. CIGARETTE LIGHTER POPPED OUT WITH FORCE , LANDING ON FLOOR ONCE IT WAS HEATED. CONSUMER STATED IT COULD CAUSE SERIOUS HARM OR A FIRE. *AK
Power train, Nov 4, 2001
THE DESIGN OF THE AUTOMATIC SHIFTER PLACES IT ALMOST DIRECTLY OVER THE CUP HOLDERS OF THE CENTER CONSOLE. USING THE CUPHOLDERS MAKES ACCIDENTIAL CONTACT WITH THE SHIFT LEVER VERY LIKELY, AND WHEN THIS HAPPENS THE SHIFTER CAN BE EASILY KNOCKED OUT OF DRIVE AND INTO NEUTRAL. THERE IS NO DETENT OR OTHER RESTRICTION TO KEEP A SLIGHT BRUSH WITH THE SHIFTER FROM ALLOWING THE LEVER TO MOVE FROM DRIVE TO NEUTRAL. THIS HAS HAPPEND TO ME THREE TIMES, EVEN THOUGH I AM TRYING TO AVOID THIS ACCIDENTAL CONTACT.*AK
Other or unspecified, Oct 25, 2001
TINNY SOUND FROM DASHBOARD (LIKE DEFECTIVE SPEAKER) EVEN AT LOW VOLUME. LOOSE COMPONENT OR POORLY INSTALLED DASH IS CONSIDERED NORMAL BY TOYOTA. EXTRA $595.00 FOR "PREMIUM" SOUND SYSTEM IS A QUESTIONABLE INVESTMENT.
Power train, Oct 25, 2001
THIS COMPLAINT RELATES TO A DESIGN DEFECT WHICH MAKES THE INSTRUMENT CLUSTER AND ESPECIALLY THE SPEEDOMETER UNREADABLE A SIGNIFICANT AMOUNT OF THE TIME WHEN THE DRIVER IS WEARING SUNGLASSES. I CANT'T DRIVE WITHOUT SUNGLASSES. THE PROBLEM IS THAT THERE IS NOT ENOUGH LIGHT INCIDENT ON THE RECESSED INSTRUMENTS TO MAKE THEM READABLE UNDER THESE CONDITIONS. THIS VEHICLE LIKE ALL IN THE SOUTHEAST U.S AND LOTS OF OTHER AREAS HAS THE TINTED "PRIVACY GLASS" INSTALLED ON THE REAR WINDOWS WHICH CONTRIBUTES TO LESS LIGHT INSIDE THE VEHICLE. I BELIEVE THAT THIS IS A SAFETY ISSUE IN THAT I DEPEND ON THE SPEEDOMETER TO KNOW HOW FAST I AM GOING WHEN ENTERING CURVES, ON-RAMPS, ETC. THE VEHICLE IS TOO SMOOTH AND QUIET TO JUDGE SPEED ANY OTHER WAY. THIS COULD BE INEXPENSIVELY FIXED JUST BY HAVING THE INSTRUMENT CLUSTER LIGHTS ON ALL THE TIME.
Power train, Oct 23, 2001
SPEEDOMETER STOPPED (WENT TO ZERO) WHILE CAR OPERATING AT 65 MPH. REGISTERED COMPLAINT WITH TOYOTA, WHO ADVISED IT WAS ACCEPTABLE DEFECT, AND WOULD NOT FIX THE PROBLEM.
Tires, Oct 23, 2001
FRONT TIRES ARE WEARING OUT. VEHICLE IS ALL WHEEL DRIVE, NOT 4 WHEEL, AS ADVERTISED. ALIGNMENT MAY BE COMPUTER CONTROLLED. COMPUTER MAY BE DEFECTIVE, AS THIS IS THE SECOND ONE SINCE PURCHASED IN 02/01.*AK
Structure, Oct 23, 2001
AIR NOISE (COKE BOTTLE EFFECT) AT HIGH SPEED AND CROSS WIND. SEVERAL COMPLAINTS TO TOYOTA IGNORED. TOYOTA CONSIDERS THIS DEFECT ACCEPTABLE. *AK
Power train, Oct 23, 2001
HARD GEAR CHANGE, DRAG WHEN COASTING (LIKE GEAR DOWN), POOR ACCELERATION. TOYOTA IGNORES THE PROBLEM; THEY SAY IT IS ACCEPTABLE. *AK