2004 Toyota Highlander
Problems, recalls and owner-reported issues
Power train is the leading concern among 286 owner complaints filed for this model year. This is the 6th highest complaint count among 25 Highlander model years with reports.
Of the 2004 reports, 32 involved a crash and 3 involved a fire. 23 people were injured and 47 people died.
What owners report most often
Recalls and investigations
Engine and engine coolingNov 9, 2011
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2004 AVALON VEHICLES; 2004 AND 2005 CAMRY, CAMRY SOLARA, HIGHLANDER, AND SIENNA VEHICLES, 2006 HIGHLANDER HYBRID; 2004 AND 2005 LEXUS ES330 AND RX330; AND 2006 LEXUS RX400H VEHICLES MANUFACTURED FROM JUNE 1, 2004 THROUGH MARCH 31, 2005, EQUIPPED WITH THE 1MZ-FE OR 3MZ-FE ENGINE. THE AMOUNT OF ADHESIVE AGENT APPLIED BETWEEN THE OUTER RING AND THE TORSIONAL RUBBER DAMPER (INNER RING) IN THE CRANKSHAFT PULLEY MAY BE INADEQUATE. IF THE ADHESIVE IS INSUFFICIENT, THERE IS A POSSIBILITY THAT THE OUTER RING MAY BECOME MISALIGNED AND IT MAY NOT PROPERLY ROTATE WITH THE INNER RING, CAUSING NOISE AND/OR ILLUMINATION OF THE BATTERY DISCHARGE INDICATOR LIGHT.
IN SOME CASES, THE BELT FOR THE POWER STEERING PUMP MAY BECOME DETACHED FROM THE PULLEY WHICH COULD RESULT IN A LOSS OF POWER STEERING AND A SUDDEN INCREASE IN STEERING EFFORT, INCREASING THE RISK OF A CRASH.
TOYOTA WILL NOTIFY OWNERS, AND DEALERS WILL CHECK THE CRANKSHAFT PULLEY TO IDENTIFY WHETHER IT WAS PRODUCED BY THE U.S. SUPPLIER. IF SO, THE DEALER WILL REPLACE THE PULLEY WITH A NEW ONE AT NO CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING EARLY JANUARY 2012. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Campaign 11V539000 on NHTSA.gov
Vehicle speed control, accelerator pedalFeb 24, 2011
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2004-2006 HIGHLANDER, HIGHLANDER HYBRID, AND MODEL YEAR 2004-2007 LEXUS RX330, RX350, AND RX400H VEHICLES. IF THE FORWARD RETENTION CLIP USED TO SECURE THE FLOOR CARPET COVER, WHICH IS LOCATED IN FRONT OF THE CENTER CONSOLE, IS NOT INSTALLED PROPERLY THE COVER MAY LEAN TOWARD THE ACCELERATOR PEDAL AND INTERFERE WITH THE ACCELERATOR PEDAL ARM.
IF THIS OCCURS, THE ACCELERATOR PEDAL MAY TEMPORARILY BECOME STUCK IN A PARTIALLY DEPRESSED POSITION RATHER THAN RETURN TO THE IDLE POSITION. A STUCK ACCELERATOR PEDAL MAY RESULT IN UNINTENDED AND SUSTAINED VEHICLE SPEEDS AND MAKE IT DIFFICULT TO STOP, INCREASING THE RISK OF A VEHICLE CRASH.
DEALERS WILL REPLACE THE FLOOR CARPET COVER WITH A NEWLY DESIGNED ONE FREE OR CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING MARCH 2011. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Campaign 11V112000 on NHTSA.gov
Service brakes, hydraulic, foundation components, master cylinderOct 21, 2010
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2006 AVALON, MODEL YEAR 2004-2006 HIGHLANDER, MODEL YEAR 2004-2006 LEXUS RX, AND MODEL YEAR 2006 LEXUS GS AND IS VEHICLES. BRAKE FLUID CONTAINING POLYMERS IS USED THAT ACTS AS LUBRICANTS FOR CERTAIN BRAKE SYSTEM COMPONENTS. IF REPLACEMENT BRAKE FLUID IS USED THAT DOES NOT CONTAIN SUCH POLYMERS, OR THAT CONTAINS ONLY SMALL AMOUNTS, A PART OF THE RUBBER SEAL LOCATED AT THE REAR OF THE BRAKE MASTER CYLINDER MAY BECOME DRY, AND THE SEAL MAY CURL DURING MOVEMENT OF THE PISTON. IF THIS OCCURS, A SMALL AMOUNT OF BRAKE FLUID COULD SLOWLY LEAK FROM THE SEAL INTO THE BRAKE BOOSTER.
A LEAK OF BRAKE FLUID COULD LEAD TO A CHANGE IN BRAKE PEDAL FEEL AND OVERTIME A DEGRADATION IN BRAKING PERFORMANCE INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE SEAL WITH A NEWLY DESIGNED ONE. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 15, 2010. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331 AND LEXUS AT 1-800-255-3987.
Campaign 10V499000 on NHTSA.gov
Vehicle speed control, accelerator pedalJul 13, 2006
ON CERTAIN SPORT UTILITY AND HYBRID VEHICLES, THE TWO RETAINING CLIPS FOR THE DRIVER'S SIDE FORWARD CENTER CONSOLE CAN BECOME LOOSE. IF BOTH CLIPS SEPARATE FROM THE FLOOR CARPET COVER, THE COVER MAY LEAN TOWARD THE ACCELERATOR PEDAL, CAUSING INTERFERENCE WITH THE ACCELERATOR PEDAL ROD.
THIS CONDITION MAY INTERFERE WITH THE ACCELERATOR PEDAL RETURNING TO THE IDLE POSITION INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE TWO FLOOR CARPET COVER RETAINING CLIPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 24, 2006, AND SHOULD BE COMPLETED BY EARLY SEPTEMBER 2006. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331 OR LEXUS AT 1-800-255-3987.
Campaign 06V253000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 15, 2004
CERTAIN SPORT UTILITY VEHICLES HAVE A CHILD PROTECTION LOCK (CPL) SYSTEM ON BOTH OF THE REAR SIDE DOORS. WHEN AN OPERATOR OF THE VEHICLE CLOSES THE DOOR VERY HARD WITH THE CPL LEVER SET TO THE LOCK POSITION, THERE IS A POSSIBILITY THAT THE LEVER MAY CONTACT THE BODY PANEL, CAUSING THE CPL LEVER TO MOVE INTO THE UNLOCK POSITION.
THIS CONDITION COULD ALLOW THE DOOR TO BE OPENED WITH THE INSIDE WHILE THE OPERATOR BELIEVES THAT THE CPL WAS ACTIVATED. IF THE DOOR WERE OPENED FROM THE INSIDE WHILE THE VEHICLE WAS IN MOTION, AN OCCUPANT COULD FALL OUT AND BE INJURED.
DEALERS WILL SHORTEN THE CPL LEVER. OWNER NOTIFICATION BEGAN MAY 7, 2004. OWNERS SHOULD CONTACT TOYOTA AT 1-800-331-4331.
Campaign 04V181000 on NHTSA.gov
Representative owner complaints: electrical system
18 reports, newest first. Show all
Electrical system, Jul 13, 2016
THE PASSENGER SIDE IN THE REAR WINDOWS ARE DEFECTIVE. THEY WILL NOT POWER UP OR DOWN THE WINDOWS IN THE BACK OF SUV. ALSO THE FRONT PASSENGER SIDE IS NOW NOT OPERATING UP OR DOWN. THE POWER WINDOW PARTS HAVE FAILED TWO YEARS AGO, AND NOW IT'S HAPPENING AGAIN. THIS 2004 SHOULD BE INCLUDED IN THE OTHER RECALLS ON NEWER MODELS.
Electrical system, May 5, 2015
WHEN DRIVING THE HEATER OR THE AIR WILL JUST COME ON, USUALLY WHEN YOU WOULD DRIVE OVER A ROUGH SPOT IN THE STREET.USUALLY THE AIR WILL COME ON IN THE WINTER AND THE HEATER WILL COME ON IN SUMMER.CALL TOYOTA THEY SAID COST ABOUT 800.00. I HAD IT FIX BY AN INDEPENDENT GARAGE.IT STILL COST ME 370.00. THEN I GO ON LINE AND OUT THERE'S HUNDREDS IF NOT LOTS MORE PEOPLE THAT HAVE THE SAME PROBLEM.I THINK SINCE THERE IS SO MANY PEOPLE THAT THIS SAME PROBLEM THAT TOYOTA SHOULD REIMBURSE US AT LEAST PARTLY. *TR
Steering, Electrical system, Jan 5, 2015
TL* THE CONTACT OWNS A 2004 TOYOTA HIGHLANDER. WHILE DRIVING APPROXIMATELY 45 MPH, THE BATTERY INDICATOR LIGHT ILLUMINATED AND THE POWER STEERING FAILED SUDDENLY. THE CONTACT HAD TO MANEUVER THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE VEHICLE WAS NOT REPAIRED. THE VIN PROVIDED WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Electrical system, Exterior lighting, Jul 14, 2014
I NOTICED THAT MY ORIGINAL EQUIPMENT/MANUFACTURER PASSENGER-SIDE LOW-BEAM HEADLIGHT LENS HAD A BURNT SPOT ON THE INSIDE OF THE LENS (CLEARLY MELTED LENS MATERIAL). I CHECKED THE HEADLIGHT BULB, WHICH IS A FACTORY-INSTALLED KAITO MODEL HB3 LOW-BEAM BULB. THE BULB WAS DISCOLORED BLACK AND SMOKY LOOKING WITH AN OBVIOUS BULGE OF MELTED GLASS IN ONE SIDE OF THE BULB. THE LOW-BEAM HEADLIGHTS STILL WORK, BUT THE BULB SEEMINGLY HAS OVERHEATED, MELTING BOTH THE BULB GLASS AND THE INSIDE OF THE LENS ASSEMBLY. *TR
Electrical system, Visibility, Oct 11, 2012
RIGHT PASSENGER FRONT ROW WINDOW MOTOR STOPPED WORKING FOR NO APPARENT REASON. THIS WINDOW WAS RARELY USED SO IT WAS VERY SURPRISING. NO LONGER UNDER WARRANTY.COST $345.36 TO FIX. WAS FIXED BECAUSE OF FEAR OF NOT BEING ABLE TO EXIT VEHICLE IN CASE OF A CRASH. TOYOTA SAYS 2004 IS NOT PART OF CURRENT RECALL FOR WINDOW MOTORS BUT DEFINITELY SEEMS LIKE THE RECALL SHOULD BE EXPANDED BECAUSE HAD SAME PROBLEM HAPPEN AGAIN ON THE 2ND ROW PASSENGER SIDE WINDOW MOTOR ON JULY 09. SUDDENLY STOPPED WORKING FOR NO APPARENT REASON AND AGAIN THIS WINDOW BARELY USED. COULD NOT AFFORD TO FIX SO IT IS STUCK IN UP POSITION. HAVE CONTACTED TOYOTA AND HOPING THEY WILL EXPAND RECALL TO 2004 HIGHLANDERS. I HOPE ALL TOYOTA OWNERS WILL REPORT WINDOW MOTOR PROBLEMS AND ANY OTHER ELECTRICAL PROBLEMS TO BOTH THE NHTSA AND TOYOTA. *TR
Electrical system, Aug 2, 2011
THE CABIN TEMPERATURE CONTROL DOES NOT WORK PROPERLY. THE TEMPERATURE WILL CHANGE DRASTICALLY WITHOUT ANY ADJUSTMENT TO THE CONTROLS. THE DEALERSHIP STATED THAT I WOULD NEED TO REPLACE THE WHOLE CONTROL ASSEMBLY AT A COST OF CLOSE TO $900. *KB
Electrical system, Equipment, Jul 21, 2011
INTERMITTENT LOSS OF A/C AND/OR HEAT AND FINALLY TOTAL LOSS OF A/C ON MY 2004 TOYOTA HIGHLANDER. INITIAL FIX WAS TO TIGHTEN THE NUT ON THE TEMPERATURE CONTROL. I FOUND THAT THIS PROBLEM WAS INHERENT AFTER GOING TO THE WEB AND LEARNING OF THE MANY PROBLEMS WITH THE ASSEMBLY AND THE QUICK FIX. ESSENTIALLY THE A/C STOPPED WORKING ENTIRELY. I BROUGHT IT TO MY PRIVATE MECHANIC AND HE FOUND THAT THE CABLE FROM THE TEMPERATURE CONTROL TO THE MOTHER BOARD WAS BROKEN. I INQUIRED HOW THIS COULD HAPPEN AND WAS ADVISED THAT WHEN THE NUT ON THE TEMPERATURE CONTROL CAME LOOSE, THE WHOLE UNIT WAS TURNING WHEN I WAS ADJUSTING THE TEMPERATURE, WHICH CAUSED THE CABLE TO BREAK. THE LACK OF A LOCK WASHER OVER THE FLAT WASHER WAS THE CULPRIT THAT ALLOWED THE NUT TO COME LOOSE. BECAUSE THE CABLE FROM THE MOTHERBOARD TO THE TEMPERATURE CONTROL IS HARD WIRED, THE ENTIRE ASSEMBLY HAD TO BE REPLACED AT A COST OF APPROXITMATELY $950.00. NOTE: I HAVE THE ENTIRE FAULTY ASSEMBLY AT HOME, IN THE EVENT YOU REQUIRE TO SEE IT. *KB
Electrical system, Exterior lighting, Oct 5, 2010
A 2004 TOYOTA HIGHLANDER SIGNAL LIGHT (SAFETY ITEM) IS MALFUNCTIONING AND WHEN I TOOK IT TO TOYOTA DEALER (DARCARS), I WAS TOLD I HAVE TO CHANGE THE NAVIGATION SYSTEM (LUXURY ITEM) WHICH CURRENTLY IS WORKING. I HAVE NO IDEA WHY THEY HAD TO INTEGRATE THESE TWO FUNCTIONS WHEN ONE IS A SAFETY AND THE OTHER ONE IS LUXURY ITEMS. BESIDES, IT COSTS $6000 + LABOR + TAX TO CHANGE THE NAVIGATION SYSTEM. AFTER INTENSIVE SEARCH ON THE INTERNET I FOUND OUT THAT TOYOTA KNOWS ABOUT THE PROBLEM EXCEPT THEY ONLY COVER THE PROBLEM UNDER THE 36,000MILE/3 YEAR WARRANTY. IF THIS WAS A MILEAGE RELATED PROBLEM, I CAN UNDERSTAND EVEN IF TWO NONE RELATED FUNCTIONS ARE INTERLOCKED, BUT THIS HAS NOTHING TO DO WITH MILEAGE AND WE CANNOT DRIVE WITHOUT A SIGNAL LIGHT BUT WE CAN WITHOUT A NAVIGATION SYSTEM. THIS PROBLEM STARTED A MONTH AGO AND I HAVE TRIED TO GET A RESPONSE FROM TOYOTA AND THEY ARE NOT GIVING ME ANY RESPONSE REGARDING THIS MATER. *TR
Electrical system, Oct 4, 2010
TL* THE CONTACT OWNS A 2004 TOYOTA HIGHLANDER. THE CONTACT STATED THAT BOTH THE LEFT AND RIGHT TURN SIGNALS FAILED. THE SIGNAL LIGHTS ALSO INCLUDE THE NAVIGATION SYSTEM IN THE VEHICLE WHICH COINCIDES. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE NAVIGATIONAL SYSTEM WOULD HAVE TO BE REPAIRED IN ORDER TO REPAIR THE NON-FUNCTIONAL TURN SIGNALS, AT THE CONTACT'S EXPENSE. THE MANUFACTURER WAS CONTACTED VIA EMAIL BUT THERE WAS NO RESPONSE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 80,000.
Electrical system, Exterior lighting, Nov 16, 2009
LENS PLATE COVERS OVER FOG LIGHTS ARE MELTING. THIS COULD RESULT IN A FIRE. *TR
Steering, Power train, Electrical system, Wheels, Jun 8, 2009
2004 HIGHLANDER, HAVING SAME PROBLEMS AS ALL OTHER REPORTED PROBLEMS FOR THIS VEHICLE. HESITATION, STEERING SHAFT REPLACEMENT, 2 WHEEL BEARING REPLACEMENTS, LOUSY ORIGINAL TIRES, BAD SODERING OF HEAT/AIR BOARD LEADING TO NOT WORKING PROPERLY, CAN NOT HAVE BACK WINDOWS DOWN DUE TO NOISE AND VEHICLE SHAKING, HAD REAR WIPER MOTOR REPLACED WITHIN 1ST MONTH OF OWNERSHIP. WHILE I DID PURCHASE THE EXTENDED WARRANTY, WHICH DID COVER THE COST OF THE WHEEL BEARING REPLACEMENT, IT DID NOT COVER THE COST OF HAVING TO REPLACE THE TIRES DAMAGED BY THE BAD BEARING - AND TOYOTA DOES NOT CARE. IN THEIR RACE TO BECOME THE NUMBER ONE CAR MAKER, THEY HAVE GIVEN UP ON BEING THE SAFEST, MOST RELIABLE CAR MAKER - AND THEY HAVE CERTAINLY GIVEN UP ON BEING CUSTOMER FRIENDLY. ACCORDING TO SEVERAL TOYOTA DEALERS, THEY DON'T HAVE TO, SINCE THEY CONTINUE TO BE POPULAR SELLING VEHICLES. I AM GETTING NERVOUS AS THE TIME FOR MY WARRANTY COMES DUE TO EXPIRE - AND FOR THE FIRST TIME AM SERIOUSLY CONSIDERING TRADING IT IN BEFORE THAT HAPPENS. THAT WAS NOT THE INTENT WHEN I BOUGHT THE VEHICLE, BUT AFTER READING ALL THE PEOPLE HAVING ALL THE SAME PROBLEMS, I AM VERY CONCERNED. *TR
Electrical system, Feb 16, 2009
THE HEAT WOULD NOT ALWAYS WORK. IT WOULD BLOW COLD AIR. SOMETIMES I COULD MOVE THE KNOB AROUND AND IT WOULD COME BACK ON BUT IT DIDN'T ALWAYS WORK LIKE THAT. I GOOGLED THE PROBLEM AND CAME UP WITH MORE THAN A DOZEN PEOPLE WITH THE SAME PROBLEM. THEY DEALER SAID THE PART WAS OVER $600 TO REPLACE, THEN ON TOP OF THAT, THE DECAL WAS GOING TO COST ANOTHER $30. ONE OF THE GOOGLE SEARCHES HAD A FIX FOR IT. IT INVOLVED REMOVING THE GLOVEBOX AND PULLING THE CIRCUIT BOARD OUT. THEY SAID THERE WOULD PROBABLY BE A WIRE THAT WAS BROKEN OFF AND SURE ENOUGH THERE WAS. MY HUSBAND SOLDERED IT BACK ON, PUT THE BOAR BACK IN, AND IT WORKS LIKE A CHARM NOW. *TR
Electrical system, Dec 14, 2008
SINCE I BOUGHT THE CAR IN 2004, I WOULD HAVE TROUBLE WITH THE CLOCK - SOMETIMES IT WOULD SHOW OTHER TIMES NOT. I HAVE A NAVIGATION SYSTEM IN THE CAR AND THE TIME IS TIED INTO IT. THIS YEAR, THE GPS STOPPED WORKING, AND WOULD KNOCK OUT THE RADIO, HEAT AND DEFROSTER. WHEN I BROUGHT IT TO TOYOTA, THEY SAID IS WAS A GPS FAILURE AND SINCE I WAS NOT UNDER WARRANTY ANYMORE, IT WOULD COST ME ABOUT $1600.00 TO REPLACE IT. I WOULD THINK THAT SOMETHING I COMPLAINED ABOUT FROM THE BEGINNING WOULD BE LOOKED NOT AND THAT A RECALL SHOULD HAVE OCCURRED IF THE DEFROSTING SYSTEM DIDN'T WORK. THAT IS A DRIVING DANGER. I HAD TO PAY FOR IT FOR THE WINTER BUT AM NOW LOOKING FOR A NEW CAR AND WILL SURELY NOT BE LOOKING AT A TOYOTA EVER AGAIN. SINCE I GOT THE REFURBISHED GPS, MY TIME IS ALWAYS THERE. *TR
Electrical system, Nov 27, 2008
NAVIGATION SYSTEMS SAYS EXTERNAL SYSTEM IS DISCONNECTED CAUSING THE HEAT/ AIR CONDITIONER & DEFROSTER TO BE DISABLED NEW SYSTEM WILL COST 5795.00 USED PART WILL COST 1500-1700.00 CAR ONLY HAS 41,864 2004 TOYOTA HIGHLANDER. *TR
Electrical system, Jul 18, 2006
THE AIR/HEAT KEEP GOING IN AN OUT. MOST OF THE TIME WHEN YOU TRY TO SWITCH IT OVER THE AC IT STAYS HOT AND SAME W/ HOT. STOPPED BY TOYOTA DEALER AND THEY SAID THAT ON THIS YEAR MODEL HIGHLANDERS THE CIRCUIT BOARD FOR THE HEAT AND AIR ARE GOING BAD. BUT THEY WON'T DO A RECALL. IT EVEN MESSED 1 OF THE ACCUATORS UP AND WE HAD TO REPLACE IT LAST TIME AND NOW IT HAS DONE IT AGAIN. *NM
Power train, Electrical system, Jan 25, 2006
DT*: THE CONTACT STATED WHILE DEPRESSING THE ACCELERATOR PEDAL, THE TRANSMISSION MOMENTARILY HESITATES BEFORE PROPERLY SELECTING THE CORRECT GEAR TO ENGAGE. THE VEHICLE WAS TAKEN TO THE DEALERSHIP SEVERAL TIMES FOR INSPECTION. THE DEALERSHIP MECHANIC RESET THE SOFTWARE THREE TIMES, BUT THIS DID NOT CORRECT THE PROBLEM. DIAGNOSTIC TESTING WERE PERFORMED ON THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND SENT A REPRESENTATIVE TO INSPECT THE VEHICLE. THE REPRESENTATIVE DROVE THE VEHICLE AND EXPERIENCED THE HESITATION AND EXPLAINED, THIS IS A FLAW IN THE DESIGN AND THE VEHICLE IS FREE-WHEELING. THE REPRESENTATIVE WOULD CONTACT THE ENGINEERS AND TRY TO SOLVE THE PROBLEM. UPDATED 03/17/06. *JB
Steering, Fuel system, Gasoline, Electrical system, Jan 2, 2006
IDENTICAL TO COMPLAINT #10114548 MY EVENT HAPPENED JANUARY 6, 2005 WITH LESS THAN 10,000 MILES ON VEHICLE. NOW, AT 35,750 MILES, I HAVE O2 SENSOR PROBLEMS ON A ROUTINE BASIS(3RD SENSOR ON ORDER FROM DEALER RIGHT NOW). I AM VERY CONCERNED THAT THESE PROBLEMS WILL CONTINUE PAST WARRANTY, I HAVE LITTLE FAITH IN THIS VEHICLES SAFETY AND PERFORMANCE -EVERY DAY I CROSS MY FINGERS THAT NOTHING ELSE GOES "BRAKES" WHILE DRIVING WITH MY 2 SMALL CHILDREN. THIS NEEDS TO BE INVESTIGATED. *NM
Steering, Electrical system, Dec 16, 2005
I BOUGHT A 2004 TOYOTA HIGHLANDER IN NOVEMBER OF 2003 BECAUSE MY HUSBAND AND I FOUND OUT WE WERE PREGNANT AND NEEDED A BIGGER CAR. THREE MONTHS AND 5000 MILES LATER I HAD TO BE TOWED TO THE DEALERSHIP BECAUSE OF A DEFECT IN A CHIP IN THE "MOTHERBOARD." (SOME SENSOR DEFECT THAT CAUSED THE ASC MECHANISM TO FOUL UP.) ANYWAY, ON MONDAY, THE SAME THING HAPPENED AGAIN AT 50500 MILES, BUT THIS TIME THE CAUSE WAS A STEERING SENSOR ACTUATOR. OF COURSE, THE CAR IS NO LONGER UNDER WARRANTY. I RAISED CANE BECAUSE TWO MAJOR THINGS HAVE CAUSED ME TO BE TOWED TO THE DEALERSHIP WITH BARELY 50000 MILES ON THE CAR. THEY ARE PAYING FOR THE COST OF THE PARTS BUT THAT'S IT. I TRULY BELIEVE TOYOTA SHOULD HAVE PAID FOR THE ENTIRE ORDEAL, INCLUDING TOWING, LABOR AND RENTAL CAR BECAUSE OF MY INCONVENIENCE AND OBVIOUS DEFECT IN THE CAR. TOYOTA IS ONE OF THE HIGHEST QUALITY BRAND NAMES OF CARS AND YOU DON'T EXPECT TO DEAL WITH THESE TYPES OF ISSUES WHEN BUYING ONE. I FEEL THAT THEY REALIZE I HAVE A DEFECTIVE CAR AND HAVE DECIDED NOT TO CARE. NOW I DON'T TRUST THE VEHICLE AND WANT TO TRADE IT IN FOR A NON TOYOTA CAR. THANKS FOR YOUR TIME AND CONSIDERATION. *JB