2004 Toyota Highlander
Problems, recalls and owner-reported issues
Power train is the leading concern among 286 owner complaints filed for this model year. This is the 6th highest complaint count among 25 Highlander model years with reports.
Of the 2004 reports, 32 involved a crash and 3 involved a fire. 23 people were injured and 47 people died.
What owners report most often
Recalls and investigations
Engine and engine coolingNov 9, 2011
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2004 AVALON VEHICLES; 2004 AND 2005 CAMRY, CAMRY SOLARA, HIGHLANDER, AND SIENNA VEHICLES, 2006 HIGHLANDER HYBRID; 2004 AND 2005 LEXUS ES330 AND RX330; AND 2006 LEXUS RX400H VEHICLES MANUFACTURED FROM JUNE 1, 2004 THROUGH MARCH 31, 2005, EQUIPPED WITH THE 1MZ-FE OR 3MZ-FE ENGINE. THE AMOUNT OF ADHESIVE AGENT APPLIED BETWEEN THE OUTER RING AND THE TORSIONAL RUBBER DAMPER (INNER RING) IN THE CRANKSHAFT PULLEY MAY BE INADEQUATE. IF THE ADHESIVE IS INSUFFICIENT, THERE IS A POSSIBILITY THAT THE OUTER RING MAY BECOME MISALIGNED AND IT MAY NOT PROPERLY ROTATE WITH THE INNER RING, CAUSING NOISE AND/OR ILLUMINATION OF THE BATTERY DISCHARGE INDICATOR LIGHT.
IN SOME CASES, THE BELT FOR THE POWER STEERING PUMP MAY BECOME DETACHED FROM THE PULLEY WHICH COULD RESULT IN A LOSS OF POWER STEERING AND A SUDDEN INCREASE IN STEERING EFFORT, INCREASING THE RISK OF A CRASH.
TOYOTA WILL NOTIFY OWNERS, AND DEALERS WILL CHECK THE CRANKSHAFT PULLEY TO IDENTIFY WHETHER IT WAS PRODUCED BY THE U.S. SUPPLIER. IF SO, THE DEALER WILL REPLACE THE PULLEY WITH A NEW ONE AT NO CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING EARLY JANUARY 2012. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Campaign 11V539000 on NHTSA.gov
Vehicle speed control, accelerator pedalFeb 24, 2011
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2004-2006 HIGHLANDER, HIGHLANDER HYBRID, AND MODEL YEAR 2004-2007 LEXUS RX330, RX350, AND RX400H VEHICLES. IF THE FORWARD RETENTION CLIP USED TO SECURE THE FLOOR CARPET COVER, WHICH IS LOCATED IN FRONT OF THE CENTER CONSOLE, IS NOT INSTALLED PROPERLY THE COVER MAY LEAN TOWARD THE ACCELERATOR PEDAL AND INTERFERE WITH THE ACCELERATOR PEDAL ARM.
IF THIS OCCURS, THE ACCELERATOR PEDAL MAY TEMPORARILY BECOME STUCK IN A PARTIALLY DEPRESSED POSITION RATHER THAN RETURN TO THE IDLE POSITION. A STUCK ACCELERATOR PEDAL MAY RESULT IN UNINTENDED AND SUSTAINED VEHICLE SPEEDS AND MAKE IT DIFFICULT TO STOP, INCREASING THE RISK OF A VEHICLE CRASH.
DEALERS WILL REPLACE THE FLOOR CARPET COVER WITH A NEWLY DESIGNED ONE FREE OR CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING MARCH 2011. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Campaign 11V112000 on NHTSA.gov
Service brakes, hydraulic, foundation components, master cylinderOct 21, 2010
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2006 AVALON, MODEL YEAR 2004-2006 HIGHLANDER, MODEL YEAR 2004-2006 LEXUS RX, AND MODEL YEAR 2006 LEXUS GS AND IS VEHICLES. BRAKE FLUID CONTAINING POLYMERS IS USED THAT ACTS AS LUBRICANTS FOR CERTAIN BRAKE SYSTEM COMPONENTS. IF REPLACEMENT BRAKE FLUID IS USED THAT DOES NOT CONTAIN SUCH POLYMERS, OR THAT CONTAINS ONLY SMALL AMOUNTS, A PART OF THE RUBBER SEAL LOCATED AT THE REAR OF THE BRAKE MASTER CYLINDER MAY BECOME DRY, AND THE SEAL MAY CURL DURING MOVEMENT OF THE PISTON. IF THIS OCCURS, A SMALL AMOUNT OF BRAKE FLUID COULD SLOWLY LEAK FROM THE SEAL INTO THE BRAKE BOOSTER.
A LEAK OF BRAKE FLUID COULD LEAD TO A CHANGE IN BRAKE PEDAL FEEL AND OVERTIME A DEGRADATION IN BRAKING PERFORMANCE INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE SEAL WITH A NEWLY DESIGNED ONE. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL BEGAN ON NOVEMBER 15, 2010. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331 AND LEXUS AT 1-800-255-3987.
Campaign 10V499000 on NHTSA.gov
Vehicle speed control, accelerator pedalJul 13, 2006
ON CERTAIN SPORT UTILITY AND HYBRID VEHICLES, THE TWO RETAINING CLIPS FOR THE DRIVER'S SIDE FORWARD CENTER CONSOLE CAN BECOME LOOSE. IF BOTH CLIPS SEPARATE FROM THE FLOOR CARPET COVER, THE COVER MAY LEAN TOWARD THE ACCELERATOR PEDAL, CAUSING INTERFERENCE WITH THE ACCELERATOR PEDAL ROD.
THIS CONDITION MAY INTERFERE WITH THE ACCELERATOR PEDAL RETURNING TO THE IDLE POSITION INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE TWO FLOOR CARPET COVER RETAINING CLIPS FREE OF CHARGE. THE RECALL BEGAN ON JULY 24, 2006, AND SHOULD BE COMPLETED BY EARLY SEPTEMBER 2006. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331 OR LEXUS AT 1-800-255-3987.
Campaign 06V253000 on NHTSA.gov
Latches/locks/linkages, doors, latchApr 15, 2004
CERTAIN SPORT UTILITY VEHICLES HAVE A CHILD PROTECTION LOCK (CPL) SYSTEM ON BOTH OF THE REAR SIDE DOORS. WHEN AN OPERATOR OF THE VEHICLE CLOSES THE DOOR VERY HARD WITH THE CPL LEVER SET TO THE LOCK POSITION, THERE IS A POSSIBILITY THAT THE LEVER MAY CONTACT THE BODY PANEL, CAUSING THE CPL LEVER TO MOVE INTO THE UNLOCK POSITION.
THIS CONDITION COULD ALLOW THE DOOR TO BE OPENED WITH THE INSIDE WHILE THE OPERATOR BELIEVES THAT THE CPL WAS ACTIVATED. IF THE DOOR WERE OPENED FROM THE INSIDE WHILE THE VEHICLE WAS IN MOTION, AN OCCUPANT COULD FALL OUT AND BE INJURED.
DEALERS WILL SHORTEN THE CPL LEVER. OWNER NOTIFICATION BEGAN MAY 7, 2004. OWNERS SHOULD CONTACT TOYOTA AT 1-800-331-4331.
Campaign 04V181000 on NHTSA.gov
Representative owner complaints: vehicle speed control
40 reports, newest first. Show all
Vehicle speed control, Jun 15, 2007
1 MONTH AFTER PURCHASING THE TOYOTA THE HESSITATION ON ACCELERATION BEGAN. I HAD THE COMPUTER PROGRAM FLASHED NUMEROUS TIMES. THE DEALERSHIP CLAIMED THEY HAVE DONE ALL THEY COULD. ENTERING HIGHWAYS OR TURNING CORNERS THE CAR STALLE D UNTILL THE THROTTLE GRABBED, AND THEN TOOK OFF. IT JOLTED THE BODY AND MADE DRIVING THE TOYOTA HIGHLANDER VERY DIFFICULT. *AK
Vehicle speed control, Nov 13, 2006
DT*: THE CONTACT STATED AT VARIOUS SPEEDS, THE VEHICLE HESITATED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. ALSO, THE VEHICLE SHIFTED ERRATICALLY. THE DEALERSHIP HAD REPROGRAMMED THE COMPUTER MULTIPLE TIMES, BUT THE PROBLEM PERSISTED.*AK
Vehicle speed control, Aug 17, 2006
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE CARPET ON THE VEHICLE FLOOR WAS LOOSE AROUND THE ACCELERATOR PEDAL. THERE WAS A NHTSA RECALL, #06V253000 REGARDING THE ACCELERATOR PEDAL. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER WAS NOT ALERTED.
Fuel system, Gasoline, Vehicle speed control, Jul 31, 2006
2004 TOYOTA HIGHLANDER ENGINE DIES, WOULD NOT ACCELERATE PAST 20 MPH, ENGINE LIGHT AND VSC AND TRAC OFF LIGHTS WERE ON, WOULD SLOW DOWN TO 10 MPH WITHOUT WARNING. *KB THE THROTTLE BODY CONTROL UNIT WAS REPAIRED SEVERAL TIMES. JB
Power train, Vehicle speed control, Jun 29, 2006
LET ME START BY SAYING I AM A DIE-HARD TOYOTA OWNER, MY CURRENT VEHICLE BEING THE 3RD TOYOTA WE OWN. I OWN A 2004 TOYOTA HIGHLANDER, V6, 5 SPEED AUTOMATIC WITH AWD. THIS VEHICLE HAS A VERY SERIOUS HESITATION PROBLEM WHICH IS DANGEROUS. UPON ACCELERATION FROM A STOP OR AT SPEED, THERE IS A VERY SERIOUS LAG IN THROTTLE RESPONSE. MANY TIMES LEAVING A STOP OR ACCELERATING FROM A SLOW SPEED I.E. PARKING LOT DRIVING, THE VEHICLE WILL LAG WITH NO RESPONSE, THEN LURCH & ACCELERATE SUDDENLY. MERGING INTO TRAFFIC, SAFE PASSING, STARTS AT LIGHTS AND SAFE DRIVING IN PARKING LOTS AND AROUND PEDESTRIANS CAN BE HAZARDOUS. THOUSANDS OF OWNERS ACROSS THE NATION ARE AFFECTED BY THIS DEFECT. FROM MY RECENT RESEARCH IT APPARENTLY IS NOT RESTRICTED TO THE HIGHLANDER, BUT AFFECTS MANY TOYOTA VEHICLES WITH "DRIVE BY WIRE" AS OPPOSED TO MECHANICAL TRANSMISSION & THROTTLE LINKAGE. I TOOK THE VEHICLE BACK TO THE DEALER RIGHT AFTER MY PURCHASE IN NOVEMBER OF 2004 AND WAS TOLD THEY COULD FIND NOTHING WRONG, NOW RECENT RESEARCH TELLS ME THEY WERE WELL AWARE OF THE PROBLEM AT THAT TIME. I LOVE TOYOTA BUT THERE METHODS OF DEALING WITH PROBLEMS LIKE THIS IS DECEPTIVE AT BEST AND JUST SHORT OF CRIMINAL AT WORST. PLEASE "GOOGLE" TOYOTA HIGHLANDER HESITATION PROBLEM AND ALSO VISIT TUNDRASOLUTIONS.COM FOR MORE EVIDENCE OF WHAT I AM TALKING ABOUT. TOYOTA HAS NOT DEVOTED ENOUGH RESOURCES TO THIS PROBLEM OR A PERMANENT FIX WOULD HAVE ALREADY BEEN DEVELOPED. PLEASE CONTACT TOYOTA AND URGE THEM TO TAKE CARE OF THIS MATTER WITH ALL THE THOUSANDS OF OWNERS ACROSS THE U.S. THAT ARE HAVING TO DEAL WITH THIS MATTER. I WILL BE FOLLOWING THIS MATTER WITH KEEN INTEREST TO SEE IF ANYTHING IS BEING DONE AND AM ADVISING AAA OF THE ISSUES AS WELL AS MY STATE AND FEDERAL REPRESENTATIVES. TOYOTA COMMANDS A PREMIUM PRICE FOR WHAT ARE OTHERWISE EXCEPTIONAL VEHICLES AND THEIR CUSTOMERS AND THE NATIONS DRIVERS DESERVE A BETTER MORE RESPONSIBLE RESPONSE FROM TOYOTA. *NM
Vehicle speed control, Jun 8, 2006
2004 TOYOTA HIGHLANDER VSC LIGHT COMES ON AT UNEXPLAINABLE TIME AND CAR LOSES POWER. DEALER HAS HAD THREE TIMES AND STILL HASN'T FIXED. *NM
Vehicle speed control, Dec 1, 2005, crash
DT: THE CONTACT STATED THERE WAS A PROBLEM WITH SUDDEN ACCELERATION. WHILE SHIFTING INTO REVERSE THE VEHICLE SUDDENLY ACCELERATED ON JULY 8, 2005. THE PROBLEM DID NOT REAPPEAR UNTIL NOVEMBER 22, 2005. THE VEHICLE ACCELERATED UNDER THE SAME CONDITIONS. HE WAS ABLE TO STOP THE VEHICLE AFTER IT HAD GONE THROUGH TWO FENCES AND CRASHED INTO THE CORNER OF THE NEIGHBOR'S GARAGE. THE VEHICLE IS CURRENTLY AT THE DEALERSHIP FOR DIAGNOSTICS.*AK UPDATED 12/27/05. *JB
Engine and engine cooling, Vehicle speed control, Nov 14, 2005, crash
DT: THE CONTACT STATED WHILE PULLING INTO A PARKING SLOT HEARD A GRINDING NOISE FOLLOWED BY THE VEHICLE LURCHING INTO ANOTHER PARKED VEHICLE. HE TOOK THE VEHICLE TO THE DEALER. THE DEALER COULD NOT DUPLICATE THE SUDDEN ACCELERATION. THE DEALER REPLACED THE MASS AIR FLOW SENSOR, OXYGEN SENSOR, AND REPROGRAMMED THE ECU. THE DEALER COULD NOT DETERMINE WHAT CAUSED THIS PROBLEM. *AK
Vehicle speed control, May 16, 2005
DT: 2004 TOYOTA HIGHLANDER WITH HESITATION PROBLEM. FOR EXAMPLE, WHEN ENTERING INTERSTATE AND NEED TO ACCELERATE, IT HESITATES THEN QUICKLY JOLTS. TAKEN TO DEALER WHO SAID THERE IS NOTHING THEY CAN DO. EXPLAINED VEHICLE HAS AN ELECTRIC THROTTLE CONTROL AND IS NOT CONTROLLED BY A THROTTLE CABLE AS PART OF FEDERAL EMISSIONS REGULATION, THIS MAKES CHANGING GEARS A LITTLE LONGER TO DO SINCE THE THROTTLE DOES NOT OPEN ALL THE WAY OUT . *TT
Power train, Vehicle speed control, Dec 23, 2004
MY 2004 TOYOTA HIGHLANDER MAKES A TERRIBLE HUMMING / MOANING SOUND ON ACCELERATION THAT RESONATES WITHIN THE VEHICLES AND DISTURBS THE DRIVER. THE PROBLEM TYPICALLY OCCURS DURING SPEEDING UP FROM 0 MPH. IT IS TERRIBLY FRUSTRATING THAT A BRAND NEW CAR MAKES SUCH A ANNOYING SOUND. IT IS ALSO HESITATES A LOT DURING 20-40 MPH SPEED RANGE. THE VEHICLE DOES NOT RESPOND AS IT SUPPOSED TO ON ACCELERATION AND THAT TOO SPECIALLY WHILE DRIVING WITHIN THE CITY. ON CANTACTING THE DEALER AND TOYOTA'S NATIONAL CUSTOMER SERVICE THAY SAID IT IS DESIGNED TO BE LIKE THAT AND THE HESITATION IS A BY-PRODUCT OF COMPUTER CONTROLLED AUTOMATIC TRANSMISSION. CURRENTLY THERE IS NO FIX FOR THIS. AM TERRIBLY FRUSTRATED NOW AND PROMISE TO NEVER BUY ANY VEHICLE FROM TOYOTA IN FUTURE. I WOULD ALSO MAKE SURE THAT MY FRIENDS AND RELATIVES DOES NOT GO NEAR A TOYOTA DEALER. I AM DESPERATE IN GETTING RID OF THIS VEHICLE. *AK
Vehicle speed control, Oct 19, 2004
MY 2004 TOYOTA HIGHLANDER EXHIBITS A SIGNIFICANT HESITATION AT THE START OF RAPID ACCELERATION THAT I BELIEVE IS A POTENTIAL SAFETY HAZARD. WHEN THE VEHICLE IS MOVING AT A SLOW SPEED AND THE ACCELERATOR IS DEPRESSED TO BEGIN A RAPID ACCELERATION (PASSING A SLOWER VEHICLE OR MERGING INTO TRAFFIC), A SIGNIFICANT HESITATION IS PRESENT BEFORE THE VEHICLE BEGINS TO ACCELERATE. THIS DELAYED RESPONSE TO THE ACCELERATOR INPUT CAN PLACE THE VEHICLE IN DANGEROUS SITUATIONS WHERE THE VEHICLE CANNOT GET OUT OF THE WAY OF OTHER TRAFFIC. I BELIEVE THIS BEHAVIOR COULD RESULT IN A TRAFFIC ACCIDENT AND POTENTIAL INJURY TO PEOPLE. *AK
Vehicle speed control, Sep 30, 2004
I PURCHASED A NEW 2004 TOYOTA HIGHLANDER ON 3/26/2004 AND AFTER ABOUT 2 MONTHS STARTED NOTICING A PROBLEM WITH HESITATION WHEN ACCELERATING FROM A STOP OR WHEN PASSING. THE CAR FEELS LIKE IT DIES FOR 1 TO 2 SECONDS AND THEN LURCHES FORWARD. THIS IS VERY DANGEROUS WHEN MAKING A LEFT HAND TURN AT A LIGHT WITH ONCOMING CARS FROM THE OPPOSITE DIRECTION. THIS ALSO CAUSES PROBLEMS WHEN TRYING TO MERGE WITH HIGHWAY TRAFFIC OR WHEN PASSING. THIS OCCURES EVERY DAY AND WHEN IT WAS REPORTED TO TOYOTA SERVICE THEY STATED IT WAS A KNOWN ISSUE WITH NO FIX OR TECHNICAL BULLETIN. *AK
Vehicle speed control, Sep 18, 2004
HESITATION ON ACCELERATION. *AK
Vehicle speed control, Aug 23, 2004
CAR HAS AN UNACCEPTABLE LAG WHEN ACCELERATING. *AK
Vehicle speed control, Apr 13, 2004, crash
UNINTENDED ACCELERATION PROBLEM, IN A BRAND NEW TOYOTA HIGHLANDER CAUSING AN ACCIDENT. (IT HAD THE SAME PROBLEM TWICE BEFORE)