2008 Toyota Highlander
Problems, recalls and owner-reported issues
Service brakes is the leading concern among 404 owner complaints filed for this model year. This is the 3rd highest complaint count among 25 Highlander model years with reports.
Of the 2008 reports, 44 involved a crash and 14 involved a fire. 42 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Seats, front assembly, seat heater/coolerJun 2, 2016
Southeast Toyota Distributors, LLC (SET) is recalling certain 2005-2011 4Runner, Highlander, Sequoia, and Sienna, 2005-2010 Avalon and Tundra, 2006-2008 Camry Solara, 2006-2010 Highlander hybrid, 2006-2011 Rav4 and Tacoma, 2007-2010 FJ Cruiser, 2007-2011 Camry hybrid, 2009-2010 Venza, 2010-2012 Prius, 1988-1990 and 2005-2010 Camry, and 1989 and 2009-2010 Corolla vehicles equipped with aftermarket accessory seat heaters with a copper strand heating element. The electrical wiring in the seat heaters may be damaged when the seat cushion is compressed.
If damaged, the copper strand heating element may short circuit, increasing the risk of a fire.
SET will notify owners, and dealers will disconnect the seat heaters, free of charge, and refund the purchase price of the seat heater accessory. The recall began on July 14, 2016. Owners may contact SET customer service at 1-866-405-4226. SET number for this recall is SET16B.
Campaign 16V396000 on NHTSA.gov
Visibility, power window devices and controlsOct 22, 2015
Toyota Motor Company (Toyota) is recalling certain model year 2009-2011 Tundra, Sequoia, Corolla, Corolla Matrix and Scion xB, 2008-2011 Highlander and Highlander Hybrid, 2007 Camry and Camry Hybrid, 2009 Camry and Camry Hybrid, 2006-2011 RAV4, 2006-2010 Yaris, and 2009-2010 Scion xD and Pontiac Vibe vehicles. During the manufacturing of the Power Window Master Switch (PWMS), grease lubricant may have been inconsistently applied to the sliding electrical contacts.
If the sliding electrical contacts are not protected by lubricant, debris and moisture that get into the switch may cause a short circuit and the switch assembly may overheat and melt, increasing the risk of a fire.
Toyota will notify owners, and dealers will inspect the switch, applying a lubricant if no abnormality is found. If abnormality is found, the PWMS circuit board will be replaced, free of charge. The recall is expected to begin December 20, 2015. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is C0M.
Campaign 15V689000 on NHTSA.gov
Seats, front assembly, seat heater/coolerNov 19, 2014
Southeast Toyota Distributors, LLC (SET) is recalling certain model year 2010-2011 Prius and Corolla, 2009-2011 Venza, 2006-2010 Avalon, 2007-2010 FJ Cruiser, 2005-2011 Sienna and Sequoia, 2006-2011 Tacoma 4x2 and 4x4, Camry, Highlander, Tundra 4x2 and 4x4, and 2007-2011 Rav4 and 4Runner. The affected vehicles may experience compression of the seat cushion which may damage the seat heater wiring.
Damage to the seat heater wiring could cause the wires to short, increasing the risk of the seat burning and causing personal injury to the occupant.
SET will notify owners, and dealers will disconnect the heaters with copper strand heating elements and refund the purchase price of the seat heater accessory, free of charge. The recall is expected to began in January 2015. Owners may contact SET customer service at 1-866-405-4226.
Campaign 14V743000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleApr 9, 2014
Toyota is recalling certain model year 2006-2008 RAV4, 2006-2010 Yaris, 2008-2010 Highlander, and 2009-2010 Tacoma, Corolla, Corolla Matrix and General Motors Pontiac Vibe vehicles. In the affected vehicles, the steering column assembly contains electrical connections to the driver's airbag module housed in a spiral cable assembly, which includes a Flexible Flat Cable (FFC). Due to the shape and location of the FFC's retainer, the FFC could become damaged when the steering wheel is turned.
If the FFC is damaged, connectivity to the driver's air bag module could be lost and the air bag deactivated. The failure of the driver's air bag to deploy in the event of a crash that typically necessitates deployment increases the risk of injury to the driver.
Toyota will notify the Toyota vehicle owners, and General Motors will notify the Pontiac Vibe owners. Toyota sent owners an interim notification letter in May 2014 to advise owners of the recall. Toyota will mail owners a second letter when remedy parts are available. General Motors sent Pontiac Vibe owners an Interim letter on June 20, 2014 notifying them that parts are currently unavailable. General Motors sent notices to the Pontiac Vibe owners on September 15, 2014, that a remedy is available. The recall began on October 27, 2014. Owners may contact Toyota at 1-800-331-4331. Owners may contact General Motors at 1-800-762-2737.
Campaign 14V168000 on NHTSA.gov
Visibility, power window devices and controlsOct 10, 2012
Toyota is recalling certain model year 2007-2009 Camry, Camry Hybrid, RAV4, Corolla, Corolla Matrix, Tundra, Sequoia, Highlander, Highlander Hybrid, Yaris, Scion xB, Scion xD and Pontiac Vibe vehicles. The power window master switch assemblies in some of these vehicles were built using a less precise process for lubricating the internal components of the switch assemblies. Irregularities in this lubrication process may cause the power window master switch assemblies to malfunction and overheat.
If the switch overheats, it may melt, possibly resulting in a fire.
Toyota will notify its owners, and dealers will inspect the switch and apply a special grease that inhibits heat build up or replace any switch damaged by the defect, free of charge. Toyota owners that experience a problem with a switch should not attempt to make repairs, but should contact their Toyota dealer or the Toyota Customer Experience Center at 1-800-331-4331. General Motors will contact the Pontiac Vibe owners affected by this recall and GM dealers will inspect and repair switches as necessary. Those owners may contact Pontiac Customer Care at 1-800-762-2737.
Campaign 12V491000 on NHTSA.gov
Air bagsApr 21, 2011
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2008 HIGHLANDER, HIGHLANDER HYBRID, AND MODEL YEAR 2007-2008 RAV4 VEHICLES. IN THE CURTAIN SHIELD AIRBAG (CSA) SYSTEM, THERE ARE TWO SENSORS IN THE AIRBAG SENSOR ASSEMBLY WHICH ARE DESIGNED TO DETECT VEHICLE ROLL ANGLE. IF ONE OF THESE SENSORS MALFUNCTIONS, THE AIRBAG WARNING LIGHT (MALFUNCTION INDICATOR LIGHT: MIL) WILL ILLUMINATE AND THE ROLL DETECTION SYSTEM WILL BE SUSPENDED; HOWEVER, THE AIRBAG CSA REMAINS AVAILABLE IN THE EVENT OF A SIDE CRASH. IF BOTH SENSORS FAIL NEARLY SIMULTANEOUSLY AFTER INITIAL AIRBAG SYSTEM CHECK, THE CSA AND THE SEAT BELT PRETENSIONER COULD BE INADVERTENTLY ACTIVATED.
INADVERTENT ACTIVATION OF THE CSA AND/OR THE SEAT BELT PRETENSIONER CAN CAUSE INJURY TO A VEHICLE OCCUPANT.
TOYOTA WILL REPLACE THE AIRBAG SENSOR ASSEMBLY WITH A NEW ONE CONTAINING IMPROVED ROLL RATE SENSORS, FREE OF CHARGE. TOYOTA INTENDS TO SEND AN INTERIM OWNER NOTIFICATION TO OWNERS EARLY TO MID-MAY, 2011 WHEN SUFFICIENT PARTS AND REMEDY BECOMES AVAILABLE. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Campaign 11V245000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2010
SOUTHEAST TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2011 PASSENGER VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
A DRIVER MAY OVERLOAD A VEHICLE WHICH MAY INCREASE THE RISK OF A CRASH.
DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT SOUTHEAST TOYOTA AT 1-800-301-6859.
Campaign 10V036000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2010
GULF STATES TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2010 VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD BETWEEN SEPTEMBER 1, 2005 AND JUNE 2, 2008 WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
THIS DOES NOT MEET THE STANDARD REQUIREMENTS.
DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. DEALERS WILL ALSO CORRECT THE OWNER'S MANUAL. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT GULF STATES TOYOTA AT 713-580-3300.
Campaign 10V035000 on NHTSA.gov
Vehicle speed control, accelerator pedalJan 27, 2010
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2008-2010 HIGHLANDER, MODEL YEAR 2009-2010 COROLLA, VENZA AND MATRIX PASSENGER VEHICLES. THE ACCELERATOR PEDAL CAN GET STUCK IN THE WIDE OPEN POSITION DUE TO ITS BEING TRAPPED BY AN UNSECURED OR INCOMPATIBLE DRIVER'S FLOOR MAT. THIS RECALL IS AN EXPANSION OF A CAMPAIGN OF 3.8 MILLION OTHER TOYOTA VEHICLES ANNOUNCED IN 2009 FOR THE SAME ISSUE (SEE 09V-388).
A STUCK OPEN ACCELERATOR PEDAL MAY RESULT IN VERY HIGH VEHICLE SPEEDS AND MAKE IT DIFFICULT TO STOP THE VEHICLE, WHICH COULD CAUSE A CRASH, SERIOUS INJURY OR DEATH.
TOYOTA WILL MODIFY OR REPLACE THE ACCELERATOR PEDALS ON THE SUBJECT VEHICLES. FLOOR SURFACE MODIFICATIONS ARE ALSO BEING CONSIDERED AND WILL BE INCLUDED FOR ANY MODEL FOR WHICH IT IS DEEMED APPROPRIATE. INITIALLY, DEALERS WILL BE INSTRUCTED ON HOW TO RESHAPE THE ACCELERATOR PEDAL FOR THE REPAIR. AS REPLACEMENT PARTS WITH THE SAME SHAPE AS THE MODIFIED PEDAL BECOME AVAILABLE, THEY WILL BE MADE AVAILABLE TO THE DEALERS FOR THE REPAIR. CUSTOMERS WHO HAVE HAD THE PEDAL RESHAPE REMEDY COMPLETED WILL HAVE THE OPPORTUNITY TO RECEIVE A NEW PEDAL IF THEY DESIRE, AFTER REPLACEMENT PEDALS BECOME AVAILABLE. IN ADDITION, TOYOTA WILL REPLACE ANY TOYOTA ALL-WEATHER FLOOR MAT IN A SUBJECT VEHICLE WITH A NEWLY DESIGNED MAT, FREE OF CHARGE. FOR THOSE CUSTOMERS WHO HAVE THE PREVIOUS DESIGN ALL-WEATHER FLOOR MAT BUT DO NOT NEED OR WANT THE NEWLY DESIGNED ALL-WEATHER FLOOR MAT, TOYOTA WILL RECOVER THE PREVIOUS DESIGN ALL-WEATHER FLOOR MAT AND REIMBURSE ITS PRICE. THE SAFETY RECALL BEGAN MARCH 30, 2010. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Campaign 10V023000 on NHTSA.gov
Equipment, other, labelsJun 15, 2009
TOYOTA IS RECALLING 27,080 MODEL YEAR 2005 THROUGH 2010 PASSENGER CARS BUILT FROM SEPTEMBER 1, 2005 TO MAY 4, 2009. THESE VEHICLES WERE NOT EQUIPPED WITH LOAD CARRYING CAPACITY MODIFICATION LABELS WHICH FAILS TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS."
INCORRECT LOAD CARRYING CAPACITY MODIFICATION LABELS COULD RESULT IN THE VEHICLE BEING OVERLOADED, INCREASING THE RISK OF A CRASH.
TOYOTA WILL NOTIFY OWNERS AND PROVIDE THEM WITH A NEW, ACCURATE LABEL TO BE INSTALLED OVER THE INACCURATE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2009. OWNERS MAY CONTACT TOYOTA AT 1-888-270-9371.
Campaign 09V223000 on NHTSA.gov
EquipmentMay 14, 2009
SOUTHEAST TOYOTA IS RECALLING 3,499 STAINLESS STEEL EXHAUST TIPS SOLD BY SOUTHEAST TOYOTA AS AN OPTIONAL ACCESSORY FOR USE ON MY 2008 HIGHLANDER AND HIGHLANDER HYBIRD VEHICLES. DUE TO IMPROPER HEAT TREATMENT DURING THE MANUFACTURING PROCESS, THE ORIGINAL CLAMP USED TO SECURE THE STAINLESS STEEL EXHAUST TIP TO THE EXHAUST PIPE MAY DEVELOP MICROSCOPIC CRACKS. EVENTUALLY THE CRACK MAY EXPAND CAUSING THE CLAMP TO BREAK.
THE ORIGINAL CLAMP AND THE TOYOTA STAINLESS STEEL EXHAUST TIP MAY FALL OFF THE VEHICLE'S EXHAUST PIPE AND BECOME A ROAD HAZARD WHICH WOULD INCREASE THE RISK OF A VEHICLE CRASH.
SOUTHEAST TOYOTA WILL NOTIFY OWNERS AND REPLACE THE CLAMP FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING MAY/JUNE 2009. OWNERS MAY CONTACT SOUTHEAST TOYOTA CUSTOMER LOYALTY DEPARTMENT AT 1-800-301-6859.
Campaign 09E028000 on NHTSA.gov
EquipmentApr 27, 2009
TOYOTA IS RECALLING 39,100 STAINLESS STEEL EXHAUST TIPS SOLD BY TOYOTA AS AN OPTIONAL ACCESSORY FOR USE ON MY 2008 HIGHLANDER AND HIGHLANDER HYBRID VEHICLES. DUE TO IMPROPER HEAT TREATMENT DURING THE MANUFACTURING PROCESS, THE ORIGINAL CLAMP USED TO SECURE THE TOYOTA STAINLESS STEEL EXHAUST TIP TO THE EXHAUST PIPE MAY DEVELOP MICROSCOPIC CRACKS. EVENTUALLY THE CRACK MAY EXPAND CAUSING THE CLAMP TO BREAK.
THE ORIGINAL CLAMP AND THE TOYOTA STAINLESS STEEL EXHAUST TIP MAY FALL OFF THE VEHICLE'S EXHAUST PIPE AND BECOME A ROAD HAZARD WHICH WOULD INCREASE THE RISK OF A VEHICLE CRASH.
TOYOTA WILL NOTIFY OWNERS AND REPLACE THE CLAMP FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 4, 2009. OWNERS MAY CONTACT TOYOTA CUSTOMER EXPERIENCE CENTER AT 1 888-270-9371 MONDAY THROUGH FRIDAY, 5:00 AM TO 6:00 PM, SATURDAY 7:00 AM THROUGH 4:00 PM PACIFIC TIME.
Campaign 09E022000 on NHTSA.gov
Seat belts, rear/otherApr 18, 2008
TOYOTA IS RECALLING 90,189 MY 2008 HIGHLANDER AND HIGHLANDER HYBRID PASSENGER VEHICLES EQUIPPED WITH A THIRD ROW SEAT. THESE VEHICLES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 208, "OCCUPANT CRASH PROTECTION." THE NON-DRIVER DESIGNATED SEATING POSITIONS (DSP) ON THESE VEHICLES IS EQUIPPED WITH SEAT BELT ASSEMBLIES THAT HAVE A FEATURE THAT CONVERTS THE RETRACTOR FROM AN EMERGENCY LOCKING RETRACTOR (ELR) TO AN AUTOMATIC LOCKING RETRACTOR (ALR). THE BELTS CONVERT TO THE ALR MODE AFTER THE WEBBING HAS BEEN FULLY WITHDRAWN FROM THE RETRACTOR. THE SYSTEM IS DESIGNED SO THAT AS THE BELT IS RELEASED INTO THE RETRACTOR, THE SYSTEM REMAINS IN THE ALR MODE SO THAT A CHILD RESTRAINT SYSTEM (CRS) CAN BE TIGHTLY SECURED.
HOWEVER, FOR THE TWO THIRD ROW DSP'S ON THESE VEHICLES, THE ALR MODE DEACTIVATES BEFORE THE WEBBING IS FULLY RETRACTED, SO THAT IT WILL NOT LOCK WHEN CERTAIN REAR-FACING CRS'S THAT HAVE A SHORT SEAT BELT ROUTING PATH ARE INSTALLED IN THE VEHICLE. THIS CAN ALLOW THE SEAT BELT WEBBING TO SPOOL OUT DURING NORMAL DRIVING MANEUVERS, WHICH COULD AFFECT THE STABILITY OF A CHILD RESTRAINT INSTALLED AT THOSE SEATING POSITIONS. AS SUCH, THIS COULD DISCOURAGE THE USE OF A CHILD RESTRAINT AND IN THE EVENT OF A CRASH, THE CHILD MAY NOT BE ADEQUATELY PROTECTED POSSIBLY RESULTING IN INJURY.
DEALERS WILL INSTALL A NEWLY DESIGNED SEAT BELT COMPONENT FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN ON OR ABOUT DECEMBER 18, 2008. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Campaign 08V181000 on NHTSA.gov
Representative owner complaints
404 reports, newest first.
Tires, Jun 6, 2010, crash
STOCK TIRES ON 2008 TOYOTA HIGHLANDER LIMITED ARE UNSAFE. *TR
Tires, Jun 6, 2010
POOR TIRES ON MY 2008 TOYOTA HIGHLANDER SPORT EDITION. EXCESSIVE WEAR AND NEED TO BE REPLACED AT 22K MILES. THEY ARE THE BRIDGESTONE 245/55/R19. *TR
Engine and engine cooling, Jun 3, 2010
2008 TOYOTA HIGHLANDER. CONSUMER IS NOT SATISFIED WITH DECISION ON HER TOYOTA *TGW THE CONSUMER STATED THE VEHICLE WAS LEAKING OIL AND THE COVER HAD TO BE RESEALED. THE RIGHT FRONT MAIN OIL SEAL WAS REPLACED AS WELL. *JB
Vehicle speed control, Other or unspecified, Jun 1, 2010
ON MAY 22, 2010 MY TOYOTA HIGHLANDER SUDDEN ACCELERATED. I WAS AT A FULL STOP (RED LIGHT) ON 14TH STREET AT THE INTERSECTION OF CASTRO HEADING WEST UPHILL. MY FOOT WAS ON THE BRAKE WHEN MY TRUCK SUDDENLY ACCELERATED. THE TRUCK JERKED FORWARD EVEN THOUGH MY FOOT WAS ON THE BRAKE. I REPORTED IT TO SAN FRANCISCO TOYOTA SERVICE REPRESENTATIVE WHEN I BROUGHT IN MY TRUCK FOR THE RECALL SERVICE ON MAY 29, 2010. THEY COMPLETED THE RECALL AS REQUIRED, BUT HE DISMISSED MY COMMENT ABOUT THE ABOVE INCIDENT. I BELIEVE THE REAL ISSUE IS THE ELECTRONIC OR SOFTWARE PROGRAMMING OF VEHICLE CONTROLS AND WISH TO HAVE THIS DOCUMENTED IF A MORE SERIOUS PROBLEM OCCURS. *TR
Vehicle speed control, May 18, 2010, crash
TL* THE CONTACT OWNS A 2008 TOYOTA HIGHLANDER. WHILE DRIVING 45 MPH, THE CONTACT DEPRESSED THE BRAKES AND THE VEHICLE BEGAN TO SLOW DOWN. WHEN HE DEPRESSED THE BRAKE PEDAL A SECOND TIME, THE VEHICLE ABNORMALLY ACCELERATED AND CRASHED INTO THE VEHICLE AHEAD OF HIM. THE VEHICLE CONTINUED TO ACCELERATE INTO THE PRECEDING VEHICLE EVERY TIME THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL. THE CONTACT CRASHED INTO THE SAME VEHICLE THREE TIMES. A POLICE REPORT WAS FILED. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. BOTH OF THE DRIVERS OF THE VEHICLE WERE ABLE TO CONTINUE DRIVING NORMALLY AFTER THE CRASH OCCURRED. THE FAILURE MILEAGE WAS 15,000 AND THE CURRENT MILEAGE WAS 15,100.
Power train, Tires, May 3, 2010
2008 TOYOTA HIGHLANDER PURCHASED USED TOYOTA CERTIFIED 9-3-09 FAILS TO SHIFT INTO GEAR. MOST OCCURRENCES AT LOW SPEED AFTER SLOWING TO 5MPH VEHICLE DOES NOT RESPOND TO GAS PEDAL - OR WILL NOT ENGAGE INTO GEAR AND MOVE FORWARD. THIS OCCURS OR IS MOST NOTICEABLE AT SLOW SPEEDS WHEN THE GAS PEDAL IS PUSHED AFTER HAVING SLOWED DOWN OR IN THE MIDST OF A TURN INTO A PARKING SPOT. WIFE HAS ALSO COMPLAINED ABOUT TRANSMISSION NOT ENGAGING INTO GEAR WHEN CAR IS FIRST STARTED UP ACTS LIKE YOU DIDN'T SHIFT IT INTO GEAR. WE HAVE ALSO NOTED TRANSMISSION DOESN'T ALWAYS SEEM TO DISENGAGE WHEN SLOWING FROM HIGHWAY SPEEDS 55 MPH. FEELS LIKE IT IS DRAGGING CAR TO STOP. THERE IS A NOTICEABLE WHINE BETWEEN 55 - 62 MPH. TALKED TO DEALER MECHANIC AND HE SAID THAT WAS NORMAL EVERYTHING IS CONTROLLED BY COMPUTERS. WE ARE GOING TO TAKE IT BACK IN THIS WEEK AND COMPLAIN ABOUT THE TRANSMISSION SLIPPAGE. WE HAVE ALSO HAD A ISSUE WITH THE TOYO TIRES. AT 28,345 THEY WERE DOWN TO 5/32 TO 4/32. THEY HAVE MAJOR PROBLEMS IN SNOW AND HEAVY RAIN WITH LOSS OF TRACTION. WHEN ESC KICKS ON IN THE SNOW ON A TURN DO TO SLIDING AT SLOW SPEED IT MAKES MATTERS WORSE BE BETTER OFF WITH IT TURNED OFF. *TR
Vehicle speed control, Apr 20, 2010, crash
TL* THE CONTACT OWNS A 2008 TOYOTA HIGHLANDER. WHILE DRIVING AT SPEEDS OF 35-40 MPH, THE VEHICLE ACCELERATED WITHOUT WARRANT. THE CONTACT APPLIED THE BRAKES BUT THE VEHICLE CONTINUED TO ACCELERATE AND THE BRAKES WOULD NOT ENGAGE. THE VEHICLE PROCEEDED TO CRASH INTO A CURB SEVERAL TIMES BEFORE COMING TO A STOP. THE CONTACT STATED ALSO SHE HAD PREVIOUSLY RECEIVED NOTIFICATION OF NHTSA RECALL CAMPAIGN ID NUMBER 10V023000 (VEHICLE SPEED CONTROL: ACCELERATOR PEDAL) BUT HAD NOT TAKEN THE VEHICLE FOR RECALL REPAIRS. THE APPROXIMATE FAILURE AND CURRENT MILEAGES WERE 33830.
Tires, Apr 13, 2010
TL* THE CONTACT OWNS A 2008 TOYOTA HIGHLANDER SPORT. THE CONTACT STATED THAT ONE OF THE LUG NUTS ON THE TIRE HAD RUSTED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE LUG NEEDED TO BE REPLACED. THERE HAS BEEN NO REPLACEMENT OF THE LUG NUT AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 23,000. THE CURRENT MILEAGE WAS 27,806.
Vehicle speed control, Equipment adaptive/mobility, Apr 10, 2010
TOYOTA SAFETY RECALL NOTICE. I RECEIVED A SAFETY RECALL NOTICE FROM TOYOTA ABOUT FLOOR MAT INTERFERENCE WITH THE ACCELERATOR PEDAL. WHILE THE PEDAL MAY GET STUCK ON THE FLOOR MAT, IT IS HIGHLY UNLIKELY THAT THIS WILL CAUSE A SUDDEN INCREASE IN ACCELERATION. COMMON SENSE TELLS YOU THAT IF THE PEDAL GETS STUCK, THE VEHICLE WILL REMAIN AT THE SPEED IN WHICH THE PROBLEM OCCURRED. THIS ALSO IS TRUE FOR THE ALLEGED STICKY ACCELERATOR PROBLEM. IT IS DISAPPOINTING THAT THE NTMVSA HAS NOT RECOGNIZED THIS PROBLEM AND IS ALLOWING TOYOTA TO CONTINUE DOWN THIS ROAD. *TR
Tires, Equipment, Apr 8, 2010
TOYOTA HIGHLANDER (2008) WITH TOYO A20 TIRES. EXTREMELY HIGH WEAR WITH LOW MILEAGE; CAR HYDROPLANES WITH MINIMAL WET ROAD SURFACE, POWER WHEELS LOSE TRACTION, EVEN WITH SLOW START. THE TOYO TIRE TREADS ARE ALMOST WORN OFF AT 23000 MILES; WHEN IN NORMAL DRIVING, ONE SHOULD EXPECT 45000 MILES. THIS IS A VERY POOR QUALITY OEM TIRE, AND SHOULD BE RECALLED. *TR
Vehicle speed control, Apr 7, 2010
TL*THE CONTACT OWNS A 2008 TOYOTA HIGHLANDER. WHILE THE CONTACT WAS DRIVING UP AN INCLINE APPROXIMATELY 60 MPH WITH THE CRUISE CONTROL IN ACTIVATION THE SPEED RATE INCREASED TO 85 MPH OR HIGHER. WHEN THE BRAKES WERE APPLIED, THE VEHICLE CAME TO A COMPLETE STOP; HOWEVER, THE IDENTICAL FAILURE OCCURRED THREE WEEKS AFTER THE FIRST FAILURE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE TECHNICIAN WAS UNABLE DIAGNOSE THE FAILURE. THE FAILURE MILEAGE WAS 25,000. THE CURRENT MILEAGE WAS 38,000.
Engine and engine cooling, Apr 6, 2010
TL* THE CONTACT OWNS A 2008 TOYOTA HIGHLANDER. THE CONTACT WAS DRIVING AT APPROXIMATELY 20 MPH WHEN THE VEHICLE TURNED OFF AS SHE MADE A LEFT TURN. SHE ATTEMPTED TO RESTART THE VEHICLE MULTIPLE TIMES BUT IT CONTINUED TO STALL AND WOULD NOT RESTART. THE CONTACT WAS FINALLY ABLE TO START THE VEHICLE BUT THE VEHICLE WOULD NOT MOVE FORWARD WHEN SHIFTED INTO DRIVE. THE POLICE WERE AT THE SCENE AND THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALERSHIP. THE DEALER INSPECTED THE VEHICLE BUT COULD NOT FIND THE CAUSE FOR FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED AND THE CONTACT HAD NOT CALLED THE MANUFACTURER AT THE TIME OF THE COMPLAINT. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 29,850. THE CURRENT MILEAGE WAS 29,866.
Power train, Vehicle speed control, Apr 5, 2010, crash
WHILE DRIVING IN REVERSE MY 2008 TOYOTA HIGHLANDER GAS PEDAL CONTINUED ACCELERATION AFTER BRAKING AND CRASHED INTO MY GARAGE. *TR
Power train, Apr 5, 2010
TL*THE CONTACT OWNS A 2008 TOYOTA HIGHLANDER. WHILE DRIVING AT SPEEDS OF 5 MPH IN SNOWY WEATHER, THE VEHICLE BEGAN TO LOOSE TRACTION, CAUSING THE VEHICLE TO SPIN. THE CONTACT STATED THAT HE ENGAGED THE BRAKES AND WAS ABLE TO STOP THE VEHICLE WITH THE SUSPENSION TRACTION CONTROL. THE TRACTION CONTROL HAD TO BE SHUT OFF BEFORE HE WAS ABLE TO ACCELERATE. THE CONTACT STATED THAT HE BELIEVED THAT THE FAILURE WAS CONTRIBUTED TO THE WEIGHT DISTRIBUTION AXLE. THERE WERE NO REPAIRS MADE TO THE VEHICLE AND THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 9,000 AND THE CURRENT MILEAGE WAS 12,000.
Electrical system, Vehicle speed control, Mar 25, 2010
MY 2008 TOYOTA HIGHLANDER HAS HAD ONE INCIDENT WHERE THE ACCELERATOR GOT STUCK. I BROUGHT THE VEHICLE TO BERNARDI TOYOTA IN FRAMINGHAM, MA ON 3/2/2010 AND THEY ADVISED THAT MY VEHICLE IS NOT PART OF THE RECALL AND THEY ALSO CONDUCTED DIAGNOSTICS ON THE VEHICLE AND REPORTED THAT ALL SYSTEMS ARE NORMAL. I AM CONCERNED ABOUT ALL OF THE CONFUSING INFORMATION PERTAINING TO THIS PROBLEM OFFERED BY TOYOTA AND THE FACT IT HAPPENED ONCE TO MY VEHICLE, I AM WORRIED IT MIGHT HAPPEN AGAIN.
Tires, Mar 23, 2010
I ASK BECAUSE TODAY HAD A HORRIBLE EXPERIENCE WITH TOYOTA. THEY TOLD ME MY SHREDDING, BALD TIRES ARE SAFE AND NOTHING WRONG WITH THEM. CALLED TOYO WHO MAKES THE TIRES AND THEY OFFERED ME 50 PERCENT DISCOUNT ON NEW TIRES AND TIRE PLACE SAID CAR WOULDN'T PASS INSPECTION.. .ALL THIS WHEN AN HOUR EARLIER TOYOTA DEALERSHIP SAID EVERYTHING IS SAFE AND SENT ME OFF WITH A SAFETY INSPECTION REPORT SAYING ALL IS WELL... FROM WHAT I SEE ONLINE, IT SEEMS LIKE HUNDREDS OF CUSTOMERS DEALING WITH SAME 2008 VEHICLES WITH ONLY 10-18K MILES ON TIRES THAT ARE SHREDDING AND BALD. PERSONALLY I THINK THIS COULD BE ANOTHER TOYOTA EXAMPLE OF TURNING THE OTHER WAY. FROM READING CONSUMERS STORIES AND COMMENTS ONLINE I AM AFRAID THIS COULD RESULT IN MORE INJURIES THAN THE WHOLE BRAKE SITUATION. APPRECIATE ANYTHING YOU CAN DO TO DRAW SOME ATTENTION TO THIS. THE DEALERSHIP I WENT TO WAS: TOYOTA OF BRAINTREE 781 848 9300 CUSTOMER SERVICE MANAGER BOB HADGES SERVICE MANAGER BOB SULLIVAN
Visibility, Seat belts, Mar 18, 2010
WE HAVE A TOYOTA HIGHLANDER (2008) WHICH IS HAVING SAFETY ISSUES. THE PASSENGER SEAT BELT KEEPS GOING OFF. THERE IS NOTHING IN THE SEAT BUT THE BELL KEEPS GOING OFF. IT DOESN'T HAPPEN ALL THE TIME BUT IT DOES IT OFTEN ENOUGH THAT IT COULD BE A SAFETY ISSUE. MY SECOND COMPLAINT IS THE WINDOW. THE WINDSHIELD KEEPS CHIPPING WHEN ANYTHING HITS IT. THERE ARE SEVERAL TIMES WHEN I HAD TO REPLACE THIS WINDOW. THERE COULD BE NO OTHER CARS AROUND BUT IF SOMETHING HITS IT WILL SPIDER. MY THIRD ISSUE IS THERE IS A NOISE THAT HAPPENS WHEN WE START THE CAR. ITS IN THE ENGINE AND WE CANT FIND IT. I HAVE TAKEN THE CAR INTO TOYOTA BUT OF COURSE THEY CANT FIND ANYTHING. I HAVE HAD NOTHING BUT EXPENSIVE ISSUES WITH THIS UNSAFE CAR. I WANT TO KNOW IF THERE HAVE BEEN ANY RECALLS ON THESE ISSUES? [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Vehicle speed control, Mar 17, 2010, crash
TL* THE CONTACT OWNS A 2008 TOYOTA HIGHLANDER. WHILE DEPRESSING THE BRAKE PEDAL FROM SPEEDS OF 5 MPH, THE VEHICLE SUDDENLY ACCELERATED. THE CONTACT ATTEMPTED TO STOP THE VEHICLE BY DEPRESSING THE BRAKES HOWEVER, THE BRAKE PEDAL FELL ONTO THE FLOOR BOARD AND DID NOT ENGAGE. THE VEHICLE PROCEEDED TO CRASH INTO A CONCRETE STATUE. THE VEHICLE DID NOT COME TO A STOP AND PROCEEDED TO CRASH INTO A VEHICLE. THE CONTACT DID NOT REPORT ANY INJURIES. THE POLICE ARRIVED TO THE SCENE BUT A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO A LOCAL INDEPENDENT MECHANIC. NO REPAIRS WERE MADE TO THE VEHICLE. THE VIN WAS NOT AVAILABLE WHEN THE COMPLAINT WAS FILED. THE APPROXIMATE CURRENT AND FAILURE MILEAGES WERE 5,000.
Service brakes, Hydraulic, Vehicle speed control, Mar 16, 2010
NOTED RECENTLY ON MYCARSTATS.COM SIX COMPLAINTS REGISTERED WITH NHTSA REGARDING 2008 HIGHLANDER BRAKE PROBLEMS AND FIVE COMPLAINTS REGISTERED WITH NHTSA REGARDING 2008 HIGHLAND ELECTRIC PROBLEMS THAT INVOLVE BRAKES AND ELECTRONIC CONTROLS. I AM SUBMITTING THE FOLLOWING EXPERIENCES WITH MY 2008 HIGHLANDER BECAUSE THEY MIRROR MANY OF THE COMPLAINTS. THE BRAKES ON MY HIGHLANDER HAVE BEEN AN ISSUE FROM THE FIRST WEEKS OF OWNERSHIP. I HAVE TAKEN THE CAR TO A LOCAL TOYOTA DEALERSHIP AND COMPLAINED ABOUT THE BRAKES. THE DEALERSHIP DID ADJUST THE EMERGENCY BRAKE WHICH THEY INDICATED WAS OUT OF ADJUSTMENT BUT HAVE STATED THAT THE BRAKES ARE WORKING NORMALLY. MY SPECIFIC COMPLAINT IS BRAKE RESPONSE. THERE IS ROUGHLY AN INCH OF PEDAL TRAVEL BEFORE THE BRAKES BEGIN TO RESPOND. IF ONE MUST MAKE A HARD EMERGENCY STOP THE VSC CONTROL WILL ENGAGE. ON ONE OCCASION, WHILE DRIVING IN TOWN A CAR RAN THROUGH A TRAFFIC LIGHT IN FRONT OF ME. I HIT THE BRAKES HARD - THE VSC LIGHT CAME ON - AND THE CAR SLOWLY STOPPED. THERE WAS NO ACCIDENT BUT IT WAS EXTREMELY CLOSE. I HAVE FOUND THAT IF I ROUTINELY PRESS ON THE BRAKE PEDAL UNTIL THE VSC LIGHT COMES ON THAT THE PEDAL TRAVEL IS REDUCED. I TOOK THE HIGHLANDER TO AAA AUTO DIAGNOSTICS AND THEY CONFIRMED THE PEDAL/VSC. AAA WAS UNABLE TO READ THE HIGHLANDER COMPUTER BECAUSE THEY DID NOT HAVE THE PROPRIETARY TOYOTA COMPUTER INTERFACE. THE LOCAL TOYOTA DEALER HAS STATED THAT THE DEPRESSED PEDAL AND VSC LIGHT RESPONSE IS NORMAL. I ALSO NOTED COMPLAINTS OF SUDDEN ACCELERATION WHEN PUTTING THE CAR INTO GEAR. I HAVE NEVER EXPERIENCED A SURGE TO THE DEGREE MENTIONED IN THE COMPLAINTS REFERENCED ABOVE, HOWEVER, WHILE PUTTING THE CAR INTO DRIVE WITH MY FOOT ON THE BRAKE I HAVE HAD THE CAR SURGE FORWARD. I NOW ALWAYS HAVE THE EMERGENCY BRAKE ON WHILE PUTTING THE VEHICLE INTO DRIVE. THE DATE LISTED BELOW IS THAT OF MY FIRST COMPLAINT TO THE LOCAL TOYOTA DEALER. *TR
Vehicle speed control, Mar 12, 2010, crash
2008 TOYOTA HIGHLANDER . UNINTENDED VEHICLE ACCELERATION. PULLED INTO PARKING SPACE AND APPLIED BRAKE BUT VEHICLE SPEED UP. VEHICLE WENT UP AND OVER THE CURB AND CONTINUED TO ACCELERATE. THE MUFFLER HIT THE CURB AND STOPPED THE CAR FROM GOING FURTHER. WHILE CAR WAS STILL TRYING TO GO FORWARD, MANAGED TO GET THE CAR IN PARK AND TURNED OFF THE ENGINE. EXTENSIVE DAMAGE DONE TO THE UNDERCARRIAGE OF THE CAR. CAR WAS TOWED TO TOYOTA DEALER. CASE NUMBER FROM TOYOTA IS [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Air bags, Mar 11, 2010, crash
I WAS IN AN ACCIDENT (MY CAR REAR-ENDED ANOTHER CAR), AND THE BODY REPAIR SHOP INDICATES THAT THERE IS "SIGNIFICANT LEFT FRAMERAIL DAMAGE." HOWEVER, MY AIRBAGS DID NOT DEPLOY IN THE ACCIDENT, WHICH WAS VERY SURPRISING TO MY INSURANCE COMPANY AND THE BODY SHOP. *TR
Vehicle speed control, Equipment adaptive/mobility, Mar 10, 2010
WHILE I WAS DRIVING OUR 2008 TOYOTA HIGHLANDER (WITH 21506 MILES) TO THE TOYOTA DEALER FOR A TIRE INSPECTION, THE VEHICLE SURGED TO APPROX 80 MPH WITHOUT ACCELERATOR PEDAL ENGAGEMENT. WHEN I APPLIED BOTH FEET TO THE BRAKE PEDAL, IT SLOWED THE VEHICLE TO APPROX 60 MPH, BUT THE ENGINE CONTINUED TO RACE OUT OF CONTROL. I PUT THE VEHICLE IN NEUTRAL, BUT THE ENGINE CONTINUED TO RACE. I PUT THE VEHICLE BACK INTO DRIVE AND TURNED OFF THE IGNITION. I EVENTUALLY GLIDED TO A SLOW, DIFFICULT STOP. NO OTHER VEHICLES WERE IN THE IMMEDIATE AREA. AFTER A 5 MINUTE REST IN PARK, I STARTED THE CAR AND THE ENGINE RACED. I IMMEDIATELY TURNED OFF THE IGNITION. AFTER ANOTHER 5 MINUTE DELAY, I STARTED THE VEHICLE AGAIN AND IT APPEARED NORMAL. I DROVE THE VEHICLE TO THE DEALER AND EXPLAINED WHAT HAD OCCURRED. THE DEALER COULD NOT RECREATE THE EVENT AND DID NOT SEE ANY READOUTS INDICATING WHAT HAD OCCURRED. THEY EXPLAINED IT AS A ECT TRANSMISSION THAT IS COMMON WHEN THE AIR CONDITIONING IS ON. GIVEN RECENT EVENTS, MY FEAR IT THAT THE EXPLANATION GIVEN TO ME IS NOT ACCURATE. I CALLED THE DEALER SEVERAL TIMES OVER THE PAST 2 MONTHS TO DETERMINE WHAT MY OPTIONS ARE FOR RECALL AND REPAIR. THEY CONTINUE TO TELL ME TO WAIT FOR A FLOOR MAT RECALL NOTICE FROM TOYOTA, AND PRIOR TO RECEIVING THAT NOTICE, THEY CANNOT ASSIST. I CALLED THE NATIONAL TOYOTA SERVICE CENTER 1-800-331-4331 TO FILE AN INCIDENT REPORT. I EXPLAINED THE SITUATION ABOVE, THEY GAVE ME A CASE NUMBER . THEY INDICATED THAT OUR VEHICLE WAS MADE IN JAPAN AND SHOULD NOT BE PART OF THE PEDAL RECALL. THEY ALSO INDICATED THAT WE SHOULD BE PART OF THE FLOOR MAT RECALL WHICH WILL INCLUDE A COMPUTER CHIP ADJUSTMENT THAT WILL INSTALL A BRAKE OVERRIDE TO ENSURE THAT THE BRAKE PEDAL WILL OVERRIDE THE ACCELERATOR. GIVE THE RECENT EVENTS OVER THE PAST 2 DAYS, IT APPEARS THAT MAY NOT BE WORKING PROPERLY ON OTHER VEHICLES. SINCE AUGUST 2009, THIS SITUATION HAS NOT OCCURRED AGAIN. MY FEAR IS THAT IT WILL. *TR
Service brakes, Hydraulic, Mar 8, 2010, crash
RECENTLY I WAS INVOLVED IN A MINOR REAR-END ACCIDENT. THE IMPACT SPEED WAS APPROX 10-15 MPH AND LIGHT TO MODERATE DAMAGE WAS DONE TO MY VEHICLE, WHICH IS A 2008 HIGHLANDER. PRIOR TO THIS ACCIDENT I NOTICED MY ANTI-SKID BRAKING SYSTEM ACTIVATED AT A POINT I WOULD CONSIDER TO BE PREMATURE. THIS PREMATURE ACTIVATION LIMITS THE BRAKING POWER OF THE VEHICLE WHEN IT IS NEEDED. THIS PROBLEM WAS BROUGHT TO THE ATTENTION OF SOUTH COUNTY TOYOTA IN COSTA MESA, CA AND THEY STATED THE VEHICLE WAS OPERATING TO SPECIFICATION. I AM STILL CONCERNED ABOUT THE ISSUE AND WOULD LIKE TO HAVE IT EVALUATED BY A TOYOTA MOTORS REP WHILE I AM PRESENT. I DO BELIEVE THIS PREMATURE ACTIVATION OF THE ANTI-SKID SYSTEM WAS A CONTRIBUTING FACTOR IN MY RECENT ACCIDENT AND IT MAY HAVE BEEN PREVENTED IF THE FULL BRAKING POWER WAS AVAILABLE. AT THE TIME OF THE ACCIDENT THE STREETS WERE DRY AND IT HAD NOT RAINED IN SEVERAL WEEKS. THE VEHICLE SUFFERED MODERATE FRONT END DAMAGE WHICH HAS SINCE BEEN REPAIRED. TOYOTA WAS NOTIFIED OF THE ACCIDENT AND THEY HAVE FAILED TO CORRECT THE ISSUE OR ADMIT THERE IS ANYTHING WRONG WITH THE VEHICLE. AS OF RIGHT NOW I CAN DUPLICATE THE BRAKE FADE/ ISSUE 100% OF THE TIME. *TR
Tires, Mar 8, 2010
TL* THE CONTACT OWNS TOYO OPEN COUNTRY A20 TIRES, SIZE 245/55/R19, DOT# CXHHDK84607. WHILE THE CONTACT WAS HAVING HER VEHICLE INSPECTED SHE NOTICED THAT ALL 4 TIRES WERE EXPERIENCING ADNORMAL TREAD WEAR. THE TIRES WERE TAKEN TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE TIRES WERE EXPERIENCING NORMAL WEAR. THERE WERE NO PRIOR WARNINGS AND THE CURRENT AND FAILURE MILEAGES WERE 30000. UPDATED 4/28/10 *CN UPDATED 06/11/10.*JB
Power train, Mar 6, 2010, crash
SUDDEN ACCELERATION OF NEW HIGHLANDER 2008 MODEL. I HAD REPORTED FOR THE FIRST TIME I FEB 19, 2009 WHEN I TOOK THE CAR FOR SERVICE THAT THERE IS SOMETHING WRONG WITH ACCELERATION, AS IT RUNS AT A HIGHER SPEED. THEY CHECKED & I WAS TOLD THERE IS NOTHING WRONG BY THE DEALER.MY WIFE WHO NEVER HAD ANY ACCIDENTS GOT INVOLVED IN AN ACCIDENT ON DEC. 21,2009 WHEN AS SHE WAS PARKING THE CAR ACCELERATED SUDDENLY & HIT THE BUILDING IN FRONT. THE IMPACT WAS SO GREAT THE PEOPLE THAT WERE WORKING IN THAT BUILDING CAME OUT TO SEE WHAT HAPPENED. INSPITE OF WEARING SEAT BELTS, HER CHEST HIT THE STEERING WHEEL SHE WAS IN SEVERE PAIN. AFTER EMERGENCY VISIT, SHE DID NOT HAVE ANY FRACTURES, BUT BRUISES OF RIBS. SHE WAS SO SCARED SHE WAS AFRAID TO DRIVE FOR WEEKS. IT TOOK MORE THAN 8K FOR REPAIRS.THE CAR STILL HAS THE SAME PROBLEMS &WE ARE AT A LOSS WHAT TO DO. SHE IS DRIVING WITH CAUTION LOCALLY UNTIL THIS PROBLEM IS RESOLVED. WHEN WE CONTACTED 2 DEALERS, WE ARE TOLD THE CAR IS MANUFACTURED IN JAPAN & IT IS NOT ON RECALL LIST. WE TRY TO CONTACT NUMEROUS TIMES WITHOUT SUCCESS. NEED HELP IN RETURNING THIS CAR TO TOYOTA , AS IT IS A SERIOUS HAZARD . *TR