2009 Toyota Highlander
Problems, recalls and owner-reported issues
Service brakes is the leading concern among 134 owner complaints filed for this model year. This is the 21st highest complaint count among 25 Highlander model years with reports.
Of the 2009 reports, 6 involved a crash and 5 involved a fire. 9 people were injured.
What owners report most often
Recalls and investigations
Seats, front assembly, seat heater/coolerJun 2, 2016
Southeast Toyota Distributors, LLC (SET) is recalling certain 2005-2011 4Runner, Highlander, Sequoia, and Sienna, 2005-2010 Avalon and Tundra, 2006-2008 Camry Solara, 2006-2010 Highlander hybrid, 2006-2011 Rav4 and Tacoma, 2007-2010 FJ Cruiser, 2007-2011 Camry hybrid, 2009-2010 Venza, 2010-2012 Prius, 1988-1990 and 2005-2010 Camry, and 1989 and 2009-2010 Corolla vehicles equipped with aftermarket accessory seat heaters with a copper strand heating element. The electrical wiring in the seat heaters may be damaged when the seat cushion is compressed.
If damaged, the copper strand heating element may short circuit, increasing the risk of a fire.
SET will notify owners, and dealers will disconnect the seat heaters, free of charge, and refund the purchase price of the seat heater accessory. The recall began on July 14, 2016. Owners may contact SET customer service at 1-866-405-4226. SET number for this recall is SET16B.
Campaign 16V396000 on NHTSA.gov
Visibility, power window devices and controlsOct 22, 2015
Toyota Motor Company (Toyota) is recalling certain model year 2009-2011 Tundra, Sequoia, Corolla, Corolla Matrix and Scion xB, 2008-2011 Highlander and Highlander Hybrid, 2007 Camry and Camry Hybrid, 2009 Camry and Camry Hybrid, 2006-2011 RAV4, 2006-2010 Yaris, and 2009-2010 Scion xD and Pontiac Vibe vehicles. During the manufacturing of the Power Window Master Switch (PWMS), grease lubricant may have been inconsistently applied to the sliding electrical contacts.
If the sliding electrical contacts are not protected by lubricant, debris and moisture that get into the switch may cause a short circuit and the switch assembly may overheat and melt, increasing the risk of a fire.
Toyota will notify owners, and dealers will inspect the switch, applying a lubricant if no abnormality is found. If abnormality is found, the PWMS circuit board will be replaced, free of charge. The recall is expected to begin December 20, 2015. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is C0M.
Campaign 15V689000 on NHTSA.gov
Seats, front assembly, seat heater/coolerNov 19, 2014
Southeast Toyota Distributors, LLC (SET) is recalling certain model year 2010-2011 Prius and Corolla, 2009-2011 Venza, 2006-2010 Avalon, 2007-2010 FJ Cruiser, 2005-2011 Sienna and Sequoia, 2006-2011 Tacoma 4x2 and 4x4, Camry, Highlander, Tundra 4x2 and 4x4, and 2007-2011 Rav4 and 4Runner. The affected vehicles may experience compression of the seat cushion which may damage the seat heater wiring.
Damage to the seat heater wiring could cause the wires to short, increasing the risk of the seat burning and causing personal injury to the occupant.
SET will notify owners, and dealers will disconnect the heaters with copper strand heating elements and refund the purchase price of the seat heater accessory, free of charge. The recall is expected to began in January 2015. Owners may contact SET customer service at 1-866-405-4226.
Campaign 14V743000 on NHTSA.gov
Air bags, frontal, driver side, inflator moduleApr 9, 2014
Toyota is recalling certain model year 2006-2008 RAV4, 2006-2010 Yaris, 2008-2010 Highlander, and 2009-2010 Tacoma, Corolla, Corolla Matrix and General Motors Pontiac Vibe vehicles. In the affected vehicles, the steering column assembly contains electrical connections to the driver's airbag module housed in a spiral cable assembly, which includes a Flexible Flat Cable (FFC). Due to the shape and location of the FFC's retainer, the FFC could become damaged when the steering wheel is turned.
If the FFC is damaged, connectivity to the driver's air bag module could be lost and the air bag deactivated. The failure of the driver's air bag to deploy in the event of a crash that typically necessitates deployment increases the risk of injury to the driver.
Toyota will notify the Toyota vehicle owners, and General Motors will notify the Pontiac Vibe owners. Toyota sent owners an interim notification letter in May 2014 to advise owners of the recall. Toyota will mail owners a second letter when remedy parts are available. General Motors sent Pontiac Vibe owners an Interim letter on June 20, 2014 notifying them that parts are currently unavailable. General Motors sent notices to the Pontiac Vibe owners on September 15, 2014, that a remedy is available. The recall began on October 27, 2014. Owners may contact Toyota at 1-800-331-4331. Owners may contact General Motors at 1-800-762-2737.
Campaign 14V168000 on NHTSA.gov
Air bags, frontal, sensor/control module-inactiveJan 16, 2013
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Campaign 13V014000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2010
SOUTHEAST TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2011 PASSENGER VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
A DRIVER MAY OVERLOAD A VEHICLE WHICH MAY INCREASE THE RISK OF A CRASH.
DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT SOUTHEAST TOYOTA AT 1-800-301-6859.
Campaign 10V036000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2010
GULF STATES TOYOTA IS RECALLING CERTAIN MODEL YEAR 2005-2010 VEHICLES FOR FAILING TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS." THESE VEHICLES WERE SOLD BETWEEN SEPTEMBER 1, 2005 AND JUNE 2, 2008 WITHOUT THE REQUISITE LOAD CARRYING CAPACITY MODIFICATION LABELS.
THIS DOES NOT MEET THE STANDARD REQUIREMENTS.
DEALERS WILL MAIL TO CONSUMERS THE CORRECTED LABEL OR THE CUSTOMER WILL HAVE THE OPTION FOR DEALERS TO INSTALL THE LABEL FREE OF CHARGE. DEALERS WILL ALSO CORRECT THE OWNER'S MANUAL. THE SAFETY RECALL BEGAN ON MAY 27, 2010. OWNERS MAY CONTACT GULF STATES TOYOTA AT 713-580-3300.
Campaign 10V035000 on NHTSA.gov
Vehicle speed control, accelerator pedalJan 27, 2010
TOYOTA IS RECALLING CERTAIN MODEL YEAR 2008-2010 HIGHLANDER, MODEL YEAR 2009-2010 COROLLA, VENZA AND MATRIX PASSENGER VEHICLES. THE ACCELERATOR PEDAL CAN GET STUCK IN THE WIDE OPEN POSITION DUE TO ITS BEING TRAPPED BY AN UNSECURED OR INCOMPATIBLE DRIVER'S FLOOR MAT. THIS RECALL IS AN EXPANSION OF A CAMPAIGN OF 3.8 MILLION OTHER TOYOTA VEHICLES ANNOUNCED IN 2009 FOR THE SAME ISSUE (SEE 09V-388).
A STUCK OPEN ACCELERATOR PEDAL MAY RESULT IN VERY HIGH VEHICLE SPEEDS AND MAKE IT DIFFICULT TO STOP THE VEHICLE, WHICH COULD CAUSE A CRASH, SERIOUS INJURY OR DEATH.
TOYOTA WILL MODIFY OR REPLACE THE ACCELERATOR PEDALS ON THE SUBJECT VEHICLES. FLOOR SURFACE MODIFICATIONS ARE ALSO BEING CONSIDERED AND WILL BE INCLUDED FOR ANY MODEL FOR WHICH IT IS DEEMED APPROPRIATE. INITIALLY, DEALERS WILL BE INSTRUCTED ON HOW TO RESHAPE THE ACCELERATOR PEDAL FOR THE REPAIR. AS REPLACEMENT PARTS WITH THE SAME SHAPE AS THE MODIFIED PEDAL BECOME AVAILABLE, THEY WILL BE MADE AVAILABLE TO THE DEALERS FOR THE REPAIR. CUSTOMERS WHO HAVE HAD THE PEDAL RESHAPE REMEDY COMPLETED WILL HAVE THE OPPORTUNITY TO RECEIVE A NEW PEDAL IF THEY DESIRE, AFTER REPLACEMENT PEDALS BECOME AVAILABLE. IN ADDITION, TOYOTA WILL REPLACE ANY TOYOTA ALL-WEATHER FLOOR MAT IN A SUBJECT VEHICLE WITH A NEWLY DESIGNED MAT, FREE OF CHARGE. FOR THOSE CUSTOMERS WHO HAVE THE PREVIOUS DESIGN ALL-WEATHER FLOOR MAT BUT DO NOT NEED OR WANT THE NEWLY DESIGNED ALL-WEATHER FLOOR MAT, TOYOTA WILL RECOVER THE PREVIOUS DESIGN ALL-WEATHER FLOOR MAT AND REIMBURSE ITS PRICE. THE SAFETY RECALL BEGAN MARCH 30, 2010. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331.
Campaign 10V023000 on NHTSA.gov
Equipment, other, labelsJun 15, 2009
TOYOTA IS RECALLING 27,080 MODEL YEAR 2005 THROUGH 2010 PASSENGER CARS BUILT FROM SEPTEMBER 1, 2005 TO MAY 4, 2009. THESE VEHICLES WERE NOT EQUIPPED WITH LOAD CARRYING CAPACITY MODIFICATION LABELS WHICH FAILS TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 110, "TIRE SELECTION AND RIMS."
INCORRECT LOAD CARRYING CAPACITY MODIFICATION LABELS COULD RESULT IN THE VEHICLE BEING OVERLOADED, INCREASING THE RISK OF A CRASH.
TOYOTA WILL NOTIFY OWNERS AND PROVIDE THEM WITH A NEW, ACCURATE LABEL TO BE INSTALLED OVER THE INACCURATE LABEL FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2009. OWNERS MAY CONTACT TOYOTA AT 1-888-270-9371.
Campaign 09V223000 on NHTSA.gov
Representative owner complaints: engine
28 reports, newest first. Show all
Engine, Nov 4, 2022
When starting it would make grinding noise,sounds like metallic noise until the engine oil starts circulating.Dealer said that its normal due to cold starts but this can happen even when the engine is up to temperature.Toyota refuse to remedy the issue.
Engine, Aug 5, 2021
Engine oil filler cap had interior motor part , melt through while driving , almost hurling all the way through , 2 inch cylindrical part viewed when opening hood to inspect damage . Braking , trac and vsc engaged and motor failed almost dieing , abs allowed brake pedal to go to floor with vehicle just stopping enough to move from traffic . No injuries and No collisions happened due to violent engine combusting or braking disabled , incident happened at 10 mph entering a parking lot .
Electrical system, Engine, Fuel/propulsion system, Nov 24, 2020
3 TIMES OVER THE LAST MONTH, WHILE I WAS DRIVING MY VEHICLE, THE CAR SUDDENLY LOST POWER WHILE I WAS DRIVING ON THE HIGHWAY. ALL THE DASHBOARD LIGHTS FLASHED ON, CHECK ENGINE LIGHT AND WARNING LIGHTS ILLUMINATED. THE VEHICLE LOST POWER, THE ACCELERATOR WAS NOT WORKING, AND I WAS JUST BARELY ABLE TO PULL THE CAR OVER TO THE SIDE OF THE ROAD. CAR TURNED OFF AND WAS ABLE TO TURN BACK ON, NOW WITH ILLUMINATED CHECK ENGINE LIGHT AND CHECK HYBRID SYSTEM WARNING LIGHT ILLUMINATED. THIS IS A BIG SAFETY ISSUE AS THE CAR IS LOSING POWER IN THE MIDDLE OF THE ROAD WHILE MY FOOT IS ON THE ACCELERATOR. THE FIRST TIME THIS HAPPENED I WAS ABLE TO PULL A COUPLE CODES FROM THE CODE READER. CODES WERE: U0001 & U0100 THE SECOND AND 3RD TIME THIS HAPPENED THERE WERE NO CODES COMING UP ON THE CODE READER.
Engine, Sep 4, 2020
BRIEF ENGINE KNOCK/RATTLE NOISE AT COLD STARTUP (1AR2AR) VDS(S):DA41A,ZA3EH WM(S)5TD
Engine, Jul 14, 2020
OIL COOLER CONNECTED TO ENGINE BLOCK WITH A RUBBER HOSE. HOSE FAILED WITH OIL LEAK WHICH CAUSED LOSS OF ENGINE OIL. CAR TOWED AND REPAIRED BEFORE ENGINE SEIZED. IT APPEARS RUBBER HOSE WAS NOT PROTECTED FROM HEAT OF CATALYTIC CONVERTER AND RUBBER DEGRADED. VEHICLE WAS IN MOTION ON INTERSTATE HIGHWAY WHEN FIRST NOTICED LOSS OF OIL PRESSURE. ADDED OIL BUT OIL LOSS CONTINUED. WHEN WARNING LIGHT WENT ON SECOND TIME STOPPED VEHICLE AND TOWED TO SERVICE. EVENT OCCURRED ON MAY 15, 2020.
Engine, Sep 27, 2019
VVTI CAM GEAR ISSUE, MAKING GRINDING NOISE.VEHICLE JUST HIT 60,000 AND OUT OF WARRANTY. EARLIER TSB FROM TOYOTA DIDN'T COVER THIS SINCE THE VEHICLE DIDN'T SHOW ANY SIGNS.
Engine, Jul 17, 2019
OIL COOLANT LINE BURSTS WHICH CAUSES IMMEDIATE LOSS OF ALL OIL. PROBLEM HAPPENS WHILE VEHICLE IS IN MOTION, AND IN THIS CASE WHILE IN MOTION ON A HIGH TRAFFICKED FREEWAY. FIX COST ABOUT $1,000 OUT OF POCKET. THIS IS A VERY LARGE LEAK WHICH COVERS THE GROUND, ENGINE, AND UNDERCARRIAGE. IF THE OIL LINE RUPTURES WHILE DRIVING, THE LOW ENGINE OIL MESSAGE AND ENGINE OIL PRESSURE WARNINGS WILL ILLUMINATE. CONTINUED USE AFTER THESE WARNINGS WILL RESULT IN COMPLETE ENGINE FAILURE DUE TO OIL STARVATION. THE LINE IS KNOWN TO BE DEFECTIVE, AND A REVISED PART HAS BEEN ISSUED BY TOYOTA BUT RECALL HAS NOT BEEN ISSUED. COVERED UNDER A WARRANTY ISSUED BY TOYOTA BUT COVERS UNDER A SHORT TIME FRAME.
Engine, Jul 10, 2019
I WAS DRIVING DOWN THE INTERSTATE IN WISCONSIN DURING RUSH HOUR WHEN I TOOK OFF MY CRUISE CONTROL TO SLOW DOWN TO TAKE THE NEXT EXIT. I NOTICED AN ABNORMAL DOWN SHIFT WHEN I TOOK OFF THE CRUISE CONTROL. ALMOST IMMEDIATELY THE OIL AND TRACTION CONTROL LIGHTS CAME ON. AS I SLOWED TO THE STOP SIGN AT THE END OF THE EXIT THE DISPLAY SCREEN BEGAN DINGING AND READ LOW OIL PRESSURE AND IMMEDIATELY STOP THE CAR AND TURN OFF THE ENGINE. I IMMEDIATELY PULLED OVER ONCE OUT OF THE WAY OF TRAFFIC AND SHUT DOWN THE CAR. UPON CHECKING THE OIL THERE WAS NONE ON THE DIPSTICK. THERE WAS OIL DRIPPING DOWN FROM THE GRILL ALL UNDERNEATH THE CAR INCLUDING IN THE FRONT TIRE WHEEL WELLS. I ALSO HEARD KNOCKING FROM THE ENGINE, SO I AM CONCERNED THAT THE LIFTERS AND THE TOP END OF THE ENGINE MAY BE COMPROMISED. THIS A KNOWN ISSUE WITH TOYOTA, WHO HAS REFUSED TO ISSUE A RECALL FOR FAULTY OIL LINES AND SEALS. LUCKILY, I WAS AT AN EXIT WHERE I COULD SAFELY PULL OVER BEFORE MORE MAJOR DAMAGE WAS DONE TO THE VEHICLE. MY PERSONAL SAFETY, THE SAFETY OF MY FAMILY AS WELL AS OTHER DRIVERS COULD HAVE COMPROMISED BY THE NEGLECT THAT TOYOTA HAS SHOWN BY CONTINUING TO IGNORE THIS ISSUE.
Engine, Jun 24, 2019
WHEN VEHICLE IS STATIONARY, ENGINE ALWAYS MAKES STRANGE NOISE UPON INITIAL START.
Engine, Jun 20, 2019
I WAS TURNING INTO A PARKING LOT AND I STARTED GETTING "LOW OIL PRESSURE" ALERTS ON MY DASHBOARD. I WAS WORRIED IF IT WAS A SENSOR ISSUE AND KEPT MOVING TILL I PARKED MY VEHICLE. UPON FURTHER INVESTIGATION, I SAW THAT OIL HAD STARTED TO DRIP FROM WHERE I HAD TURNED, AND WHEN I PARKED THE CAR THE OIL DRIP GOT BIGGER AND HAD POOLED UNDER THE VEHICLE. BASED ON THE INFORMATION I GOT FROM THE TOYOTA DEALERSHIP, THIS WAS A KNOWN ISSUE WHICH STARTS AS A SMALL LEAK BUT DUE TO PRESSURE, THE OIL COOLER PIPE BURSTS OPEN. THIS KNOWN PROBLEM IS DOCUMENTED HERE: HTTPS://WWW.TOYOHEADQUARTERS.COM/THREADS/2007-2011-TOYOTA-SIENNA-HIGHLANDER-AND-VENZA-ENGINE-OIL-COOLER-PIPE-LEAK-LSC-ZE2.358/ TOYOTA REFUSED TO PAY MY REPAIR BILL AS I WAS OVER THE MILEAGE REQUIREMENT BY 2700 MILES. I CANNOT UNDERSTAND WHY TOYOTA DID NOT CONSIDER THIS A SAFETY ISSUE/RECALL. IF THIS HAD HAPPENED WHILE I WAS DRIVING ON THE HIGHWAY, MY ENGINE COULD HAVE BEEN COMPLETELY DAMAGED AND THE HEAVILY LEAKING OIL COULD HAVE CONTRIBUTED TO AN ACCIDENT(S). THE TOYOTA DEALERSHIP ALSO AGREED WITH ME THAT THIS SHOULD HAVE BEEN A SAFETY RECALL. TOYOTA CLAIMS THEY SENT OUT A LETTER FOR THIS WARRANTY ENHANCEMENT (ZE2) WHICH I NEVER RECEIVED. TOYOTA HAS REFUSED TO ESCALATE THIS ISSUE WITHIN THE COMPANY.
Engine, Apr 18, 2017
OIL COOLER HOSE BURST IN CAR. YO HAVE ABOUT 20 SECONDS TO TURN THE ENGINE OFF BEFORE IT SEIZES UP BECAUSE ALL THE OIL IS POURING OUT OF THE CAR. WE HAD IT TOWED TO MIDAS DEALERSHIP AND THEY FIXED IT. I CALLED TOYOTA BECAUSE I NOTICED THEY HAD A CUSTOMER SUPPORT PROGRAM COVERING THIS PROBLEM. I WAS TOLD IF I WOULD HAVE TAKEN IT STRAIGHT TO THE DEALERSHIP, IT WOULD BE COVERED BUT INSTEAD I HAD TO SUBMIT PAPERWORK WHICH I DID. WELL IT IS NOT COVERED. THEY ARE CLAIMING THAT THE PART ON THE INVOICE IS NOT COVERED. HOWEVER, THE OIL COOLER HOSE THAT BURST WHICH IS ORIGINAL TO THE CAR WAS RUBBER AND THE TOYOTA REPLACEMENT PART IS METAL. THEY ARE MERELY NOT COVERING THIS BECAUSE IT IS NOT A RECALL AND THEY ARE NOT GETTING IN TROUBLE FOR IT. IT IS A HUGE SAFETY ISSUE, AS WHEN THIS BURSTS (WITH NO HEADS UP), YOU HAVE ONLY A FEW SECONDS TO GET TO THE SIDE OF THE ROAD AND TURN OFF THE ENGINE. TOYOTA IS FULLY AWARE OF THE ISSUE BUT THE GOV'T HAS NOT REQUIRED THEM TO PUT IN A RECALL.
Engine, Mar 27, 2017, fire
THE COOLANT PUMP PULLEY BROKE AND ENGINE GOT OVERHEATED AND STOPPED ON A MAJOR HIGHWAY AND HAD TO BE TOWED. THE VEHICLE HAS LESS THAN 60K MILES ON IT. DEALER TELLS ME THAT BOTH THE ENGINE AND WATER PUMP HAVE TO BE REPLACED AND WOULD COST OVER $9,000.
Engine, Nov 6, 2016
2009 HIGHLANDER, PURCHASED NEW, HAD 105000 MILES ON 3.5L V6 ENGINE. OIL CHANGED EVERY 7000 MILES, FULLY SYNTHETIC. NO WARNING LIGHTS OR ENGINE NOISES PRIOR TO INCIDENT. CAR STARTED AFTER WORK, DROVE .6 MILE. STARTED RUNNING VERY ROUGH, PULLED OVER TO SHOULDER THINKING I HAD A FLAT TIRE. CAR DIED BEFORE FINISHING MANEUVER, COASTED TO SHOULDER. ENGINE WOULD NOT START. TOWED TO REPAIR SHOP, THEY DIAGNOSED "ENGINE FULLY SEIZED UP". CONTACTED TOYOTA, THEY OFFERED NO SATISFACTION AS " CAR NOT BEING REPAIRED BY DEALER, NOT UNDER WARRANTY". I FIND THIS ANSWER TO BE WRONG, DUE TO LOW MILEAGE, HISTORY OF MAINTENANCE, NO REASON FOR CATASTROPHIC FAILURE OF ENGINE. MECHANIC STATED THEORY OF "OIL PORTS CLOGGING UP", SINCE HEARD THEORY OF "OIL PUMP FAILURE".
Engine, Jul 25, 2016
MARCH 10, 2016 VEHICLE WAS TAKEN TO DEALER FOR OIL CHANGE. PARKED VEHICLE AFTER RETURN HOME (10 MILES DRIVE BETWEEN DEALERSHIP AND HOME) SAME DAY AND AFTER A FEW HOURS, NOTICED ALL OIL HAD LEAKED FROM VEHICLE. VEHICLE WAS TOWED BACK TO DEALER THAT DAY. UPON INVESTIGATION DEALER SAID THE PROBLEM WAS THE OIL COOLER PIPE. DEALER SAID TOYOTA ISSUED A TECHNICAL SERVICE BULLETIN T-SB-0201-11 OVER 5 YEARS PRIOR THAT ISSUED A REPAIR PROCEDURE TO REPLACE THIS OIL COOLER PIPE. DEALER REPLACED OIL COOLER PIPE UNDER WARRANTY PER TECHNICAL SERVICE BULLETIN AND ASSURED ME THAT NO DAMAGE TO THE ENGINE WAS "APPARENT" AFTER THE REPAIR. JULY 18, 2016 RETURNED TO SAME DEALER FOR A PROBLEM WITH THE ENGINE MAKING A LOUD KNOCKING SOUND UPON FAST ACCELERATION. DEALER DIAGNOSED PROBLEM AS A ROD KNOCK AND CONFIRMED IT WAS DUE TO THE OIL COOLER PIPE LEAK FROM MARCH. THE REPAIR INVOLVES REPLACING THE ENGINE AN EXTENSIVE AND VERY EXPENSIVE REPAIR. TOYOTA NEEDS TO MAKE THIS TECHNICAL SERVICE BULLETIN PROBLEM A RECALL TO AVOID UNNECESSARY ENGINE DAMAGE AND POTENTIAL SAFETY HAZARD TO THE 533500 ESTIMATED VEHICLES INCLUDED IN THE BULLETIN.
Engine, Mar 8, 2016
THE WATER PUMP WENT ON MY TOYOTA HIGHLAND. I LOOKED IT UP ONLINE AND FOUND OUT THE WATER PUMPS ARE FAULTY AND WILL MAKE A SOUND LIKE THERE IS GRAVEL IN THE MOTOR. I HAD TOYOTA FIX THE PROBLEM UNDER WARRANTY, BUT I LOOKED ONLINE AND FOUND THAT OTHER PEOPLE HAVE THE SAME PROBLEM. SHOULD BE LOOKED INTO DUE TO BEING BAD PUMPS.
Engine, Dec 22, 2015
NOTICED LARGE OIL PUDDLE IN DRIVEWAY. HAD CAR TOWED AS OIL LOSS COULD HAVE CAUSED FATAL DAMAGE TO THE ENGINE. THE OIL LINE WAS DIAGNOSED AS DRY ROTTED AND NEEDED TO BE REPLACED. THE REPLACEMENT OIL LINE WAS VASTLY DIFFERENT THAN THAT OF THE ORIGINAL LINE INDICATING A PROBLEM WITH THE PREVIOUS DESIGN. THE LEAK BEGAN WHILE DRIVING AND WE WERE ABLE TO TRACE THE OIL FOR MILES LEADING HOME. THE OIL INDICATOR LIGHT DID NOT COME ON TO WARN OF LOW OIL. TOYOTA DID RECALL OTHER VEHICLES FOR THE SAME PROBLEM HOWEVER NOT THIS PARTICULAR MAKE AND MODEL. AFTER TALKING TO TOYOTA'S RECALL DEPARTMENT I WAS TOLD IF I HAD HAD THE REPAIRS TAKEN CARE OF AT A TOYOTA DEALERSHIP I MAY HAVE BEEN ABLE TO BE REIMBURSED SLIGHTLY (A PERCENTAGE OF THE BILL) HOWEVER SINCE I USED THE SHOP OF MY CHOICE THERE IS NO OPTION FOR ANY REIMBURSEMENT.
Other or unspecified, Engine, Sep 28, 2015, fire
AUGUST 6, 2015 I WAS DRIVING NORTHBOUND ON HWY 45. AFTER ABOUT 20 MINUTES ON THE ROAD MY 2009 TOYOTA HIGHLANDER BEGAN TO SMOKE, THE OIL PRESSURE WARNING LIGHT CAME ON AND I PULLED OVER TO THE SIDE OF THE ROAD. WITHIN A FEW MINUTES, BLACK SMOKE WAS POURING OUT FROM UNDERNEATH THE HOOD. WITHIN ANOTHER MINUTE OR TWO THE SUV WAS ON FIRE AND SOON THE FRONT HALF WAS COMPLETELY ENGULFED IN FLAMES. I THOUGHT IT WOULD EXPLODE. TWO MILWAUKEE FIRE DEPARTMENT TEAMS ARRIVED AND EXTINGUISHED THE FIRE. THANK GOD NO ONE WAS HURT AND MY CHILDREN WERE NOT IN THE CAR. ACCIDENT REPORT BMZ14XN WAS FILED WITH MILWAUKEE COUNTY. PRIOR TO THE FIRE THAT TOTALED THE HIGHLANDER, AN EMERGENCY REPAIR WAS MADE TO THE HIGHLANDER ON NOVEMBER 3, 2014. THAT NIGHT THE ENGINE BEGAN TO MAKE A STRANGE NOISE AND THE OIL WARNING LIGHT WENT ON. I PULLED INTO THE NEAREST AUTO REPAIR SHOP; THE TECH SAID IF I DROVE ANY FURTHER THE ENGINE WOULD HAVE BEEN SEVERELY DAMAGED BECAUSE THERE WAS NO OIL LEFT. THE ENGINE COOLANT PIPE SPRUNG A LEAK AND ALL OF THE OIL POURED OUT OF MY CAR. THAT WAS THE FIRST TIME MY HIGHLANDER LOST ALL OF ITS OIL BECAUSE OF A FAULTY OIL COOLANT PIPE- THE SECOND TIME IT RESULTED IN AN ENGINE FIRE. IN DECEMBER 2014 I RECEIVED A LETTER FROM TOYOTA STATING THEY REIMBURSE FOR REPAIRS RELATED TO LEAKING OIL OR ENGINE DAMAGE. TOYOTA DEALERS RECEIVED TECHNICAL SERVICE BULLETIN (TSB) #TSB-020-11 INDICATING THE REPLACEMENT PART SHOULD BE METAL; NOT RUBBER WHICH IS WHAT I HAD. I MENTIONED THE EMERGENCY REPAIR TWICE WHEN I WENT IN FOR SERVICE TO JACK SAFRO TOYOTA. NEITHER TIME DID A SERVICE TECH SUGGEST THAT THE OIL COOLANT PIPE BE CHECKED TO MAKE SURE IT WAS CORRECTLY REPAIRED. I BELIEVE THIS WAS A MAJOR OVERSIGHT ON THE PART OF THE SERVICE DEPARTMENT AND THAT TOYOTA SHOULD RECALL THE OIL COOLANT PIPE. THE FAULTY PART IS ON 2007-2010 HIGHLANDERS AND OTHER TOYOTA VEHICLES.
Engine, Jul 25, 2015
WE WERE TRAVELING DOWN A STATE ROUTE HIGHWAY AT 50 MPH WHEN SUDDENLY WE LOST POWER TO THE CAR, WE WERE BETWEEN TWO MAC TRUCKS, AND THE OIL LIGHT STARTED FLASHING. WE HAD TO QUICKLY GET OFF THE ROADWAY (NO BREAKDOWN LANES) AND FIND A SAFE SPOT TO STOP ON SOME GRASS. THE RUBBER OIL LINE HAD CRACKED/RUPTURED AND DRAINED THE OIL FROM THE CAR RAPIDLY CAUSING THE ENGINE TO LOSE POWER AND MAKE NOISE. I FOUND OUT ONLINE THAT THIS IS A KNOWN ISSUE BUT NO RECALL HAS BEEN DONE AS TOYOTA CLAIMS THIS IS NOT SAFETY ISSUE. HOWEVER, IN MY CASE IT WAS VERY MUCH A SAFETY ISSUE AS THIS HAPPENED ON A HIGHWAY IN RAPID SUCCESSION WITH NO SAFE PLACE TO LEAVE THE ROADWAY.
Engine, Jan 31, 2015
MASSIVE OIL LEAK FROM OIL COOLER LINE OF 2009 TOYOTA HIGHLANDER WITH TOW PACKAGE AT ~78,000 MILES. RUBBER HOSES BURST AND OIL LEAKED OUT FROM ENGINE.
Engine and engine cooling, Oct 18, 2014
THE RUBBER HOSE BETWEEN THE OIL PUMP AND THE VVT KEEPS BREAKING. I WAS DOING SOME RESEARCH AND FOUND THAT THE RUBBER HOSE HAS BEEN REPLACE WITH A METAL ONE. CAN YOU PLEASE HELP ME? IS THIS SOMETHING THAT IS POSSIBLY STILL UNDER WARRANT AND CAN BE FIXED? THANK YOU FOR HELP IN ADVANCE. *TR
Electronic stability control (ESC), Service brakes, Engine, Aug 3, 2013
WHILE DRIVING DOWN THE EXPRESSWAY WITH THE FAMILY (50MPH), CHECK ENGINE LIGHT AND TRACTION CONTROL SUDDENLY TURN ON AND FLICKER ON AND OFF RANDOMLY. ENGINE POWER HESITATES. AT THE STOPLIGHT, CHECK ENGINE LIGHT CONTINUES TO TURN ON, AND OFF RANDOMLY, AS WELL AS TRACTION CONTROL LIGHT. ENGINE APPEARS TO BE STALLING AT TIMES, AND RPM BOUNCES BETWEEN 500-900. ACCELERATION WHEN PRESSING AGAINST GAS PEDAL RESULTS IN UNEVEN ACCELERATION. PULLED VEHICLE OFF TO THE SIDE, TURNED ENGINE OFF, AND EXAMINED VEHICLE. EXAMINED VEHICLE AND DO NOT SEE ANYTHING SUSPICIOUS. TURNED VEHICLE BACK ON, AND CHECK ENGINE LIGHT WITH TRACTION CONTROL OFF. MOMENTS LATER, LIGHTS TURN BACK ON. LIMPED VEHICLE BACK TO RESIDENCE VIA LOCAL ROADS. CONTINUED TO EXPERIENCE INTERMITTENT ON/OFF CHECK ENGINE LIGHT AND TRACTION CONTROL. AFTER ARRIVING AT RESIDENCE, PARKED VEHICLE AND PERFORMED ADDITIONAL EXAMINATION. NOTICED BURNING SMELL AT REAR BRAKE SHOES, POSSIBLY FROM TRACTION CONTROL HOLDING ON TO BRAKES. WILL BRING CAR TO DEALERSHIP ON 08/05/13 FIRST THING IN THE MORNING. *TR
Engine, Jun 25, 2013
I'M CONTACTING YOU ABOUT AN ISSUE RECENTLY ENCOUNTERED ON MY 2009 HIGHLANDER. THE OIL HOSE ATTACHMENT LOCATED AT THE BOTTOM OF THE CAR HAD PIN SIZE HOLE THAT PUSHED ALL THE OIL OUT OF MY CAR. THE OIL HOSE IS IN A LOCATION THAT WOULD NOT BE EXPOSED TO ANY ELEMENT. I TRULY FEEL THAT THIS IS A MANUFACTURE DEFECT BUT CAN'T FIND RECALL INFORMATION ON THE SITE. I HAD THE CAR TOWED TO THE DEALERSHIP THAT SAID THIS PART WILL TAKE UP TO 3 WEEKS TO RECEIVE. THEY ALSO HAD A FEW OTHER TOYOTA CARS IN REPAIR FOR THE SAME ISSUE. THIS IS ALARMING SINCE IT LOOKS LIKE A KNOWN ISSUE AND THE HOSE LOCATION IS NOT EXPOSED. THE DEALERSHIP ALSO TOLD ME ONCE REPAIRED THEY DON''T KNOW THE EXTENT OF THE DAMAGE SINCE THE OIL WAS DRAINED OUT AT FAST PACE. PLEASE LOOK INTO THIS ISSUE AND HELP PROTECT OTHERS THAT MIGHT NOT BE AWARE OF THIS DEFECT. *TR
Power train, Engine, Apr 4, 2013
T-SB-0201-11 FROM TOYOTA STATES "SOME VEHICLES EQUIPPED WITH 2GR-FE/FXE TOWING PACKAGE ENGINES MAY EXHIBIT AN OIL SEEP FROM THE ENGINE OIL COOLER PIPES." THIS TSB AFFECTS TOYOTA AND LEXUS VEHICLES GOING BACK TO AT LEAST 2008-PRESENT. THIS IS A MAJOR ISSUE, AND I FEEL THIS SHOULD BE HANDLED AS A RECALL INSTEAD OF A TSB DUE TO THE SEVERITY OF THE ISSUE IF/WHEN THE PIPE BREAKS. I RECENTLY ELECTED TO HAVE MY VEHICLE REPAIRED ON MY OWN JUST SO I WOULDN'T HAVE TO WORRY ABOUT THIS ISSUE HAPPENING TO ME OR MY WIFE, AND THUS BLOWING UP MY HIGHLANDER'S ENGINE CAUSING THOUSANDS OF DOLLARS IN DAMAGES. SEEMS PRETTY BAD THAT A RECALL CAN BE ISSUED FOR FLOOR MATS AND ACCELERATOR ISSUES, BUT NO RECALL IS ISSUED FOR THIS ISSUE WHICH CAN DRAIN THE OIL FROM YOUR ENGINE IN A MINUTE, BLOW UP YOUR ENGINE, AND THEN POSSIBLY WRECK YOUR VEHICLE. CONSUMER'S ENGINES ARE NOW BEING DESTROYED, AND THIS IS SHOWING UP IN DIFFERENT ONLINE FORUMS. I FEEL THAT THE NHTSA NEEDS TO FORCE TOYOTA TO REPLACE ALL OF THE DEFECTIVE ENGINE OIL COOLER PIPES WITH THE NEWER METAL ONES THAT THE TSB ADDRESSES. THEY SHOULD ALSO BE FORCED TO REIMBURSE ALL COSTS TO THOSE INDIVIDUALS THAT EITHER NEEDED TO HAVE THE REPAIR DONE, OR DECIDED TO PREVENTATIVELY HAVE THE REPAIR DONE ON THEIR OWN BEFORE THOSE PIPES BURST ON THEIR OWN. *TR
Power train, Engine, Mar 28, 2013
TOYOTA HAS ISSUED A T-SB-0201-11 WHICH STATES "SOME VEHICLES EQUIPPED WITH 2GR-FE/FXE TOWING PACKAGE ENGINES MAY EXHIBIT AN OIL SEEP FROM THE ENGINE OIL COOLER PIPES." THIS AFFECTS TOYOTA AND LEXUS VEHICLES GOING BACK TO AT LEAST 2008-PRESENT. THIS SHOULD HAVE BEEN HANDLED AS A RECALL VS. A T-SB WITH A DEFINED EXPIRATION DATE BECAUSE CONSUMERS ENGINES ARE BEING DESTROYED WHEN THIS 'SEEP' OCCURS. THIS HAPPENS WITH A MINUTE AND ALL OF THE ENGINE OIL IS LEFT ON THE ROAD AND THE ENGINE IS DESTROYED. IMAGINE A FAMILY WHO'S DRIVING ALONG THE HIGHWAY, THEIR ENGINE STOPS WORKING AND AN 18-WHEELER REAR ENDS THEM. THAT IS WHY THE NHTSA NEEDS TO FORCE TOYOTA TO REPLACE ALL OF THE DEFECTIVE ENGINE OIL COOLER PIPES WITH THE METAL ONES THAT THE T-SB ADDRESSEE. *TR
Engine and engine cooling, Oct 25, 2012
I WAS TRAVELING 50 -60 MILES PER HOUR ON THE NEW JERSEY GARDEN STATE PARKWAY. WHILE DRIVING ALL OF A SUDDEN A HUGE VIBRATION OCCURRED THROUGH OUT THE VEHICLE. WHILE IT VIBRATED A LOUD NOISE OCCURRED. IT WAS SO LOUD MY DOG BEGAN TO BARK AND MY EARS COULD NOT TAKE THE NOISE OF THE VEHICLE. I TRIED TO BRAKE AND THE NOISE CONTINUED AS WELL AS THE VIBRATION. I CONTINUED TO TRY AND GET IN THE RIGHT LANE HOWEVER THE NOISE AND VIBRATION CONTINUED. THE VIBRATION FELT LIKE WHEN YOU GO ACROSS SPEED BUMPS THAT GIVES A RUMBLE SOUND. THE ROAD WAS SMOOTH AND THERE WERE NO SPEED BUMPS HOWEVER IT FELT AS IF I WAS GOING OVER SPEED BUMPS. ON 10/25/12 I TOOK THE VEHICLE TO TOYOTA OF HACKENSACK NJ WHERE THE VEHICLE WAS PURCHASED ON. I INFORMED THE SERVICE GUY ABOUT THE SITUATION. THEY DID A MULTI-POINT INSPECTION AND NOTHING CAME UP. THEY TEST DROVE THE VEHICLE IN CITY LIMITS AND NOTHING CAME UP. I THEN INFORMED THEM THAT THE VIBRATION DOES NOT OCCUR UNTIL YOU ARE ON THE HIGHWAY. THE TECHNICIAN THEN TEST DROVE WITH ME IN THE VEHICLE. THE VIBRATION DID NOT OCCUR. THIS SPECIFIC VIBRATION AND NOISE HAS ONLY OCCURRED TWICE SINCE I PURCHASED THE VEHICLE. I PURCHASED THE VEHICLE OVER A MONTH AGO DUE TO A FAULTY 2005 KIA SORENTO CRANKSHAFT BOLT DESIGN. IF IT HAPPENS AGAIN I WILL FILE ANOTHER COMPLAINT. *TR