2013 Toyota Highlander
Problems, recalls and owner-reported issues
Steering is the leading concern among 212 owner complaints filed for this model year. This is the 14th highest complaint count among 25 Highlander model years with reports.
Of the 2013 reports, 26 involved a crash. 12 people were injured.
What owners report most often
Recalls and investigations
SeatsMar 27, 2014
Toyota is recalling certain model year 2013 Highlander vehicles manufactured March 13, 2013, through August 6, 2013. In the affected vehicles, the second row left hand seat may not lock in place when positioned in the forward front or second adjusting position. As such, the vehicles do not conform to Federal Motor Vehicle Safety Standard (FMVSS) number 207, "Seating Systems."
If the seat does not lock into the seat track, there may be an increased risk of injury to an occupant in the event of a crash.
Toyota will notify owners, and dealers will modify the second row left hand seat so that it will lock into the seat track, free of charge. The recall began on May 21, 2014. Owners may contact Toyota at 1-800-331-4331.
Campaign 14V148000 on NHTSA.gov
Equipment, other, labelsApr 9, 2013
Southeast Toyota is recalling certain model year 2008 and 2010-2013 Toyota Tundra, 2010-2012 Rav4, 2012 Toyota Sequoia, 2010-2011 Toyota Corolla, 2010-2011 Toyota Camry and Camry Hybrid, 2010-2013 Toyota Highlander and Highlander Hybrid, 2010-2013 Toyota FJ Cruiser, 2011 Toyota Land Cruiser, 2010-2013 Toyota Venza, 2010-2011 Toyota 4Runner, 2010-2013 Toyota Tacoma, 2011-2012 Toyota Sienna, 2012 Toyota Prius, 2013 Scion FR-S, 2011 Scion XD, 2011 Scion XB, and 2012 Scion TC vehicles. These vehicles were sold with labels that were outside the allowable one percent of accuracy of actual weight added. Thus, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 110, "Tire Selection and Rims."
An inaccurate label could lead to owners overloading their vehicles and tires. An overloaded vehicle can result in a tire failure which may result in a vehicle crash, personal injury, or property damage.
Southeast Toyota will notify owners and provide a corrected label with instructions concerning its installation. A small group of the affected vehicles will need additonal remedies which are still being developed. The recall began on May 28, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Campaign 13V123000 on NHTSA.gov
Air bags, frontal, sensor/control module-inactiveJan 16, 2013
Southeast Toyota Distributors, LLC (SET) is recalling certain models interspersed through model years 2009 through 2013 as follows: model year 2009-2012 Tacoma, 4Runner, Camry, Camry Hybrid, Prius, and RAV4; model year 2009-2010 Avalon, FJ Cruiser, and Highlander Hybrid; model year 2010-2013 model year Corolla, Sienna and Tundra; model year 2009-2013 Highlander and Venza; model year 2012 Prius V; and model year 2010-2012 Sequoia. During modification by SET to include accessories such as leather seat covers, seat heaters or headrest DVD systems, these vehicles may not have had the passenger seat occupant sensing system calibration tested. Without passing the calibration test, the occupant sensing system may not operate as designed.
If the front passenger seat occupant sensing system is out of calibration, the front passenger airbags may not deploy or they may deploy inappropriately for the passenger's size and position. This could increase the risk of personal injury during the event of a vehicle crash necessitating airbag deployment.
Southeast Toyota will notify owners, and dealers will test the sensitivity of the occupant detection sensors, and recalibrate them as necessary. The recall began on March 21, 2013. Owners may contact Southeast Toyota at 1-800-301-6859.
Campaign 13V014000 on NHTSA.gov
Representative owner complaints: other or unspecified
24 reports, newest first. Show all
Other or unspecified, Jul 2, 2026
This is related to the Faulty Spiral Cable Assembly (HORN) that on line evidence suggests should have been a Toyota Recall item for this year and model. In 2014, Toyota issued a recall for 97,000 Hylanders for this very thing however it only covered 2008-2010 at that time. In review of safety recalls for faulty Spiral Cables on other Toyota models, it's evident they have had issues. On December 10, 2025, I replaced the Spiral Cable with a certified Toyota Dealer and worked to get reimbursement through Toyota by sending a certified letter and the replaced Spiral Cable to them to prove the evidence of the permanent, pinched cable assembly. According to the Toyota Mechanic, there is evidence the horn assembly was permanently 'pinched' at installation resulting in ultimate failure with the steering column use. I've owned several Toyota Vehicles through 200,000+ miles, including my 2005 Toyota Sienna and never have I had a horn become inoperable during ownership. Toyota responded there was nothing they could do to reimburse any portion of this and no recall warranted. I'm registering this complaint in hopes that other folks that have opined on line will have also reported this to generate a recall for this year/model given ongoing challenges with this Spiral Cable Assembly. A horn is an obvious needed safety feature and I've had this car serviced at Toyota dealers since we purchased it as a Certified car from Toyota in 2016. The cost of replacement was $694.86 to insure our safety and use of an alarm/horn for distracted drivers. My hope is that the NTSB will register this as a formal complaint so Toyota steps up to do the honorable thing to protect families. Thank you for your consideration
Other or unspecified, Sep 24, 2025
2013 Toyota Highlander Limited sunroof drains continue to back up and dump water into the front and rear cabin, causing electrical issues and mold if not addressed immediately. Also the factory-installed roof rack mounting holes allow water to enter the cabin, causing damage to the headliner, which could fall down while driving. Water also collects in the floorboards in both the front and rear and the third row. This water damage causes rust of metal parts on the seats and inside the cabin, which impacts the seat belts and seat hinge points. Toyota refuses to recall models with this issue and lets owners pay out of pocket for repairs while the issue continues to affect the electrical, braking, mold, rust, unprotected metal seat components, and more. This vehicle has been in the shop 4 times for this same issue in 2025 alone.
Other or unspecified, Jun 26, 2025
I own a Toyota and have always been a strong supporter of the brand — I truly believe Toyota’s reliability and build quality are unmatched. That’s why I was shocked and disappointed to discover that the paint on the roof of my car, especially near the sunroof, had started peeling. I left for a two-week trip, and when I returned in June 2025, I noticed that the paint had begun to flake and peel severely. The surface felt brittle and dry, and simply touching the area caused more paint to come off. It was clear that the damage had occurred during sun exposure while I was away. I later learned that Toyota had launched a Customer Support Program related to paint issues on white vehicles, but I was completely unaware that it existed or that it had ended in 2024. Had I known, I would have brought the vehicle in sooner. My car only started showing signs of this defect in mid-2025, well after the program had expired. I’m reporting this because I believe the issue is still ongoing and more widespread than Toyota may realize. As a loyal Toyota owner and enthusiast, this experience has been incredibly frustrating and disappointing.
Other or unspecified, Engine, Dec 13, 2020
CHECKED OIL LAST WEEK ALSO DEALER SUPPOSEDLY CHANGED OIL COUPLE DAYS AGO YELLOW TRIANGLE LIGHT CAME ON IT WAS JUST BOUGHT SO UNFAMILIAR WITH THE WARNING LIGHTS TRIED TO LOOK UP TOLD ME NOTHING. TODAY I LEFT A FRIENDS HOUSE (3MILES ) SHE CALLED AND SAID I LEFT MASSIVE OIL LEAK LEFT ON HER DRIVEWAY. SURE ENOUGH I LOOKED ON MY DRIVEWAY AND I ALSO HAD HUGE OIL LEAK LUCKY SHE CALLED ME I COULD HAVE BLOWN THE ENGINE OR IT COULD HAVE CAUGHT FIRE IF I HAD DRIVEN IT ANY FARTHER OR SHE DIDN'T TELL ME PROCEEDED TO LOOK UP COMMON TOYOTA HIGHLANDER PROBLEMS. AND THERE IT WAS SAYING MASSIVE OIL LEAKS FROM THE LINE EXPLODING ALSO SAID THAT THE REPAIR TOYOTA GIVES TO FIX THE PROBLEM HAS PROBLEMS TOO I'M ASSUMING THIS IS WHAT THE PROBLEM IS I'M LUCKY I WAS NOT OUT ON HIGHWAY HAVING IT TOWED TOMMOROW THE PICTURE IS AT HER HOUSE SHE SENT AFTER I LEFT. MY DRIVEWAY OIL LEAK IS TWICE THAT SIZE
Structure, Other or unspecified, Sep 1, 2020
POWER SUNROOF DRAINS INTO FLOORBOARDS. FROM MY RESEARCH THIS IS A WELL KNOWN ISSUE WITH HIGHLANDERS AND TOYOTA NEEDS TO ADDRESS. I JUST BOUGHT THIS CAR A WEEK AGO. THE TOYOTA DEALERSHIP SAID THE LINES WERE CLOGGED AND BLEW THEM OUT. A WEEK LATER THE FLOORBARDS ARE FULL OF WATER AGAIN.
Electrical system, Other or unspecified, Jun 24, 2020
THE FRONT PASSENGER DOOR AND DRIVER DOOR LOCK/ACTUATOR DOES NOT WORK. THE PASSENGER DOOR FIRST HAPPENED 1 TO 1.5 YEARS AGO. I HAVE NOT FIXED IT BECAUSE OF THE OUTRAGEOUS COST. NOW, THE DRIVER DOOR ACTUATOR/DOOR LOCK IS EXHIBITING THE SAME SYMPTOMS AND WILL SOON CEASE TO WORK. TOYOTA HAS NO WARRANTY PROGRAM OR RECALL ON THIS EVEN THOUGH IT IS A KNOWN ISSUE WITH THIS YEAR AND MODEL. I THINK HAVING YOUR DOOR LOCKS NOT WORK IS A SAFETY ISSUE AND REQUEST THAT THIS BE FOUND TO BE AN ISSUE TOYOTA MUST COVER AS SOON AS POSSIBLE. *TR
Structure, Other or unspecified, Jun 24, 2020
THE POWER HATCH BACK DOES NOT WORK. IT IS SO FREQUENT PROBLEM AND SO MANY COMPLAINTS BUT NO SOLUTION OFFERED BY THE TOYOTA COMPANY. *TR
Structure, Other or unspecified, Jun 11, 2019
SIMILAR TO OTHER COMPLAINTS I HAVE READ VIA THIS SITE, WATER HAS COLLECTED BENEATH MY FLOORMATS FROM THE DRAINAGE TUBES RUNNING FROM SUNROOF. THE DEALERSHIP HAS STATED THAT THEY HAVE BEEN CLOGGED WITH DIRT AND THEY HAVE "UNCLOGGED" THEM 3 TIMES IN 10 MONTHS. FOLLOWING THE THIRD VISIT, THEY ARE NOW SAYING THERE'S NOTHING MORE THEY CAN DO, THIS IS A FLAW IN THE DESIGN OF THE DRAINAGE SYSTEM. MY CAR NOW SMELLS OF MOLD TO WHICH I AM ALLERGIC, AND TOYOTA REFUSES TO CORRECT THIS ISSUE. I WAS FIRST TOLD TO WASH MY CAR AND BLOW THE DRAINAGE HOLES CLEAR IN THE SUNROOF, BUT I HAVE DONE SO REGULARLY AND HAVE HAD THE PROBLEM TWICE IN 6 WEEKS. I WAS THEN TOLD THAT DIRT IS ENTERING THROUGH THE UNDERBELLY OF THE CAR AND THAT NO ONE ELSE SEEMS TO BE HAVING THIS ISSUE. THERE ARE AT LEAST THREE OTHER COMPLAINTS ABOUT THIS HERE AND A HUNDRED OTHERS ONLINE. I HAVE NO IDEA WHAT OTHER ISSUES COULD BE CAUSED AS A RESULT OF THIS WATER (RUST, ELECTRICAL ISSUES, DAMAGE TO AIRBAGS, ETC.) OR WHERE THE TUBING BEGINS LEAKING AND WATER REDIRECTS TO THE FLOORBOARD RESERVOIR. I SEEM TO GET A DIFFERENT ANSWER EACH TIME IT IS SERVICED. 3 SEPARATE TOYOTA SERVICEMEN HAVE AGREED THAT THIS IS A DESIGN FLAW BUT RETRACT THAT ANY TIME I ATTEMPT TO MAKE MY CASE THAT THIS NEEDS TO BE CORRECTED.
Other or unspecified, Apr 17, 2019
BACK DOOR LOCKS AND PASSENGER FRONT DOOR LOCKS QUIT WORKING WITH UNLOCK/LOCK SWITCH AND REMOTE. I HAD THE FRONT LOCKS REPLACED BEFORE WARRANTY WAS UP. THE BACK PASSENGER DOOR DIED RIGHT AFTER WARRANTY WAS UP. HOWEVER THE FRONT PASSENGER DOOR LOCK IS DEAD AGAIN. THE FRONT DRIVER SIDE DOOR LOCK IS ON THE FRITZ TOO. USING THE REMOTE OR USING REMOTELESS(TOUCHING THE HANDLE ON PASSENGER FRONT SIDE) ENTRY DOESN'T LOCK OR UNLOCK THE 3 DOORS, THE LOCK/UNLOCK BUTTON ON THE 3 DOORS DON'T WORK. FROM WHAT I HAD READ TOYOTA HAS KNOWN ABOUT THESE LOCKS SINCE 2004 BUT CONTINUE TO USE THEM. THE ONLY WAY TO UNLOCK THE DOORS IS PUSHING THE LOCK SWITCH INSIDE THE DOOR OR USING THE KEY THAT COMES WITH REMOTE ENTRY.** THE FRONT DOORS HAPPENED BEFORE TOYOTA WARRANTY WAS UP AND WERE REPLACE. THE BACK PASSENGER DOOR HAPPENED RIGHT AFTER WARRANTY WAS UP. THEN THE BACK DRIVER SIDE HAPPENED APRIL 2018. IF THE DOORS AREN'T LOCK AND YOU PUSH THE LOCK BUTTON, IT DOESN'T BEEP TO SAY IT IS SECURED. YOU HAVE TO GO LOCK ALL THE DOORS MANUAL THEN SET THE REMOTE FOR SECURING THE CAR.
Other or unspecified, Apr 1, 2019
RAIN WATER IS FUNNELED INTO 'GUTTERS' WHICH ARE INTERNAL TO THE BODY OF THE CAR. IF DIRT, LEAVES OR OTHER DEBRIS GET INTO THE GUTTER SYSTEM, IT CAN BLOCK THE FLOW OF WATER WHICH THEN COMES INTO THE CAR VIA THE ROOF AND SUNROOF SYSTEM. ANY MOVEMENT OF THE CAR, ONCE THE GUTTERS WERE FLOODED, CAUSE WATER TO COME FROM THE ROOF ONTO THE THE DRIVER'S LAP. THIS WATER THEN CAUSED A FLOODING OF THE FLOOR OF THE DRIVER AND PASSENGER'S SIDE FRONT FOOT AREAS. THE FLOODING RISK WAS NOT SHARED WITH ME WHILE PURCHASING THE CAR AND THE POTENTIAL RESOLUTIONS SHARED ONCE IT DID HAPPEN ARE UNACCEPTABLE. THE RESOLUTION MY TOYOTA DEALER SHARED WAS (1) PARK IN A GARAGE AND (2) BRING THE CAR IN ONCE A YEAR TO HAVE THE GUTTER SYSTEM FLUSHED.
Other or unspecified, Mar 17, 2019
DRIVER SIDE WINDOW KEEPS POPPING OFF TRACK, WILL NOT OPERATE PROPERLY
Other or unspecified, Jan 23, 2019
TL* THE CONTACT OWNS A 2013 TOYOTA HIGHLANDER. THE CONTACT HEARD AN ABNORMAL CLUNKING NOISE INSIDE THE VEHICLE. THE NOISE WAS A CONSTANT DISTRACTION, WHICH MADE DRIVING DIFFICULT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT PLANNED ON TAKING THE VEHICLE TO CONICELLI TOYOTA (550 RIDGE PIKE, CONSHOCKEN, PA 19428, 877-485-3193) TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,188.
Other or unspecified, Jul 5, 2018
THE POWER BACK DOOR HINGE ON THE LEFT SIDE BROKE. THE HINGE IS NO LONGER ATTACHED TO THE DOOR. THE KEYLESS ENTRY WILL NOT WORK.
Other or unspecified, Oct 27, 2017
TAKATA RECALLS
Other or unspecified, Apr 26, 2017
I HAVE A 2013 TOYOTA HIGHLANDER LIMITED. THE ACTUATOR ON THE FRONT PASSENGER AND DRIVER SIDE HAVE STOPPED WORKING. THE SYMPTOM IS THAT WHEN YOU APPROACH THE DRIVER'S SIDE DOOR WITH THE KEY FOB, THE DRIVER'S DOOR WILL NOT OPEN. THE DOOR ONLY OPENS USING THE BYPASS KEY. WHEN INSIDE THE CAR, PRESSING THE LOCK / UNLOCK BUTTON DOES NOT LOCK OR UNLOCK FRONT PASSENGER OR DRIVER'S SIDE DOORS ONLY THE REAR PASSENGER DOORS. FRONT PASSENGER AND DRIVER SIDE DOOR CAN ONLY BE OPENED BY MANUALLY PULLING THE DOOR HANDLE. TOYOTA GOT A BUNCH OF BAD ACTUATORS AND THEY ARE REFUSING TO CLASSIFY THIS PROBLEM AS A RECALL.
Tires, Other or unspecified, Dec 2, 2016
MY PROBLEM IS WITH THE LOW TIRE WARNING SYSTEM. MY ISSUE IS THAT YOU CANNOT MANUALLY RESET THIS WARNING LIGHT AS WITH OTHER CARS. I HAVE HAD TO TAKE MY CAR TO THE DEALER TWICE IN THE LAST 12 MONTHS FOR THEM TO PROPERLY INFLATE/RESET THE SYSTEM. ALL MY TIRES WERE PROPERLY INFLATED EXCEPT FOR THE SPARE. MYSELF AND FIRESTONE AUTO CARE COULD NOT GET THE WARNING LIGHT TO GO AWAY. FINALLY, AFTER MONTHS OF HAVING THE WARNING LIGHT ON, I WAS ABLE TO TAKE THE CAR TO THE DEALER AND THEY PROPERLY RESET ALL THE TIRES INCLUDING THE SPARE AND THE WARNING LIGHT FINALLY WENT OFF. SEEMS LIKE A PLOY TO GET YOU TO GO TO THE DEALER. THE DEALER INDICATED THAT THEY HAVE HAD A LOT OF THOSE ISSUES DUE TO THE CHANGES IN THE TEMPERATURE. IF ALL THE TIRES ARE PROPERLY INFLATED, THE WARNING LIGHT CAN STILL GO OFF IF BECAUSE YOUR SPARE TIRE MAY BE LOW. THIS IS A SAFETY ISSUE TO ME AS YOU MAY NOT KNOW THAT YOU REALLY HAVE A LOW TIRE THAT COULD AFFECT DRIVING. IF THE LIGHT IS ALREADY ON DUE TO A LOW SPARE TIRE, AND A REGULAR TIRE GOES LOW, ONE WOULD HAVE NO WAY OF KNOWING AS THE LIGHT IS ALREADY ON. *TR
Other or unspecified, Engine, Fuel/propulsion system, Aug 19, 2016
VEHICLE HESITATES WHEN ACCELERATING, USUALLY WHEN MAKING A TURN FROM A STOP OR MOVING SLOWLY. IT IS ESPECIALLY HAZARDOUS WHEN TRYING TO MAKE A LEFT TURN IN FRONT OF ONCOMING TRAFFIC. HAS HAPPENED MULTIPLE TIMES, NOT JUST THE DATE BELOW. THE DEALER CAN NOT DUPLICATE THE PROBLEM. WE BOUGHT THE CAR IN EARLY 2014 NEW, AND NOTICED THIS PROBLEM BEFORE 5,000 MILES. THE CAR NOW HAS 22,000 MILES AND IT STILL DOES THIS INTERMITTENTLY.
Other or unspecified, Jun 23, 2016
AFTER PRESSING THE IGNITION BUTTON TO TURN OFF THE ENGIN WHEN IN PARK, I CAME BACK TO THE CAR TO FIND IT RUNNING. THIS HAPPENED SEVERAL TIMES. I REPORTED IT TO THE DEALER WHO SAID THAY HAD NO INFORMATION NOR WERE THERE ANY BUILTINS FRO TOTOTA. PARKED THE CAR AT THE PHL AIRPORT FOR 5 DAYS, CAME BACK TO FIND NO GAS. CAR HAD BEEN RUNNING WILE I WAS GONE UNTIL IT RAN OUT OF GAS. SAW IN THE NEWS THAT A US SENATOR FROM PA WAS INVESTIGATING THESE EVENTS. OCTOBER 2016
Other or unspecified, May 22, 2016
CAR HESITATES UPON ACCELERATING FROM A STOP AS IF IT WAS COASTING. IT DOESN'T HAPPEN EVERY TIME BUT IT HAS OCCURRED FROM THE DAY I BOUGHT IT. THE HESITATION CAN BE FROM 2-4 SECONDS. IT ALSO HAPPENS WHEN TURNING FROM A STOP. PLAYING WITH THE GAS PEDAL DOESN'T SEEM TO HELP BUT ,CURIOUSLY, SHIFTING INTO NEUTRAL AND THEN BACK TO DRIVE SEEM TO STOP THE HESITATION. I HAVEN'T EXPLORED THIS RIGOROUSLY; JUST TRIED IT A COUPLE OF TIMES. I COMPLAINED TO THE DEALER AND THEY HAVE DENIED IT IS A PROBLEM: OBVIOUSLY THEY DON'T KNOW WHAT TO DO WITH IT.
Electrical system, Other or unspecified, Electronic stability control (ESC), Dec 14, 2015
THE COMPLAINT HAS TO DO WITH COMPUTER SYSTEMS ON THIS VEHICLE. SOME OF THE COMPLAINT IS CONVENIENCE, BUT WORRISOME BECAUSE OTHER SYSTEMS SEEM TO BE INVOLVED AS WELL. THE COMPUTER SCREEN HAS ALWAYS BEEN SLOW/HESITENT, WITH VARIOUS "GLITCHES". VEHICLE HAS GPS MAPPING SCREEN WHICH OCCASSIONALLY "DISCONNECTS" AND RESETS TO BLANK SCREEN. THE BLUETOOTH AND OTHER SYSTEMS HAVE ALSO "DISCONNECTED" AND COULDN'T BE RESET UNTIL THE VEHICLE WAS STOPPED AND TURNED OFF. THE HEADLIGHTS SOMETIMES DO NOT SHUT OFF, DAY/NIGHT DOESN'T WORK PROPERLY. HAVE HAD OCCASSIONAL PROBLEMS WITH DOOR LOCKS NOT WORKING AS THEY SHOULD. NEVER KNOW WHEN AND WHICH SYSTEMS WILL BE AFFECTED. I HAVE ALSO FILED A COMPLAINT ABOUT INTERMITENT NON-ACCELERATION ISSUES, WHICH MAYBE RELATED.
Other or unspecified, Jun 22, 2015
WATER IS LEAKING INTO THE VEHICLE, SOAKING CARPET AND THE FLOOR, EVERYTIME IT RAINS. LOTS OF WATER REMAINS IN THE FLOOR EVERYTIME IT HAPPENS, MOSTLY IN THE MIDDLE ROW, SMELLING BAD AFTER A WHILE. DEALER SAID THEY CAN'T FIND IT. !..UPDATED 08/13/15 *BF UPDATED 11/27/2015*JS
Other or unspecified, May 12, 2015
ON APRIL , 2015, MY VEHICLE WAS PARKED IN MY DRIVEWAY. THE LEATHER PANEL ON THE DOOR ON THE DRIVERS' SIDE MELTED WITH THE SUN REFLECTING ON IT. I HAVE BEEN LIVING IN THIS HOUSE FOR 33 YEARS AND HAVE PARKED MANY CARS IN THE SAME LOCATION. IT ALSO IT NOT VERY HOT IN MY AREA IN APRIL. THIS IS CLEARLY A DEFECT IN THE MATERIAL. THE LEATHER GETS SO HOT WITH THE SUN AND CAN EASILY BURN YOU IF TOUCHED WITH YOUR BARE SKIN. I CONTACTED MY LOCAL DEALERSHIP, GREENTREE TOYOTA, BROOKFIELD, CT. THE MANAGER THERE WAS BAFFLED "NEVER SAW ANYTHING LIKE THAT BEFORE." ABOUT 2 WEEKS LATER, I CONTACTED HIM SINCE I HEARD NOTHING BACK. HE ADVISED THAT THE DISTRICT SERVICE AND PARTS MANAGER WILL NOT REPLACE THE LEATHER SINCE IT'S NOT A DEFECT IN WORKMANSHIP. OF COURSE NO - IT'S A DEFECT IN MATERIAL! I WAS TOLD THAT SINCE THERE ARE NO OTHER CLAIMS OF THIS TYPE, IT IS NOT A DEFECT. I THEN CONTACTED TOYOTA CORPORATE OFFICES. THEY ADVISED THAT THEY CANNOT OVERRULE THE DISTRICT SERVICE AND PARTS MANAGER IN THIS PARTICULAR AREA?????? I'M HOPING YOUR COMPANY CAN OFFER SOME HELP IN THIS MATTER.
Other or unspecified, May 14, 2014
THE REAR WINDOW OF THE VEHICLE SHATTERED WHILE IT WAS PARKED FOR NO APPARENT REASON. *TR
Other or unspecified, Feb 27, 2014
JULY 20, 2013 I PUSHED THE IGNITION BUTTON TO TURN OFF THE ENGINE. I EXITED THE VEHICLE AND IMMEDIATELY REALIZED IT WAS STILL MOVING. I ATTEMPTED TO GET BACK IN THE VEHICLE TO STOP IT. I FELL AND THE BACK TIRE RAN OVER MY FOOT/LEG. A MAN CAME AND JUMPED IN THE CAR TO STOP IT AFTER IT CROSSED THE STREET AND HIT A PARKED CAR. I HAVE BOTH A FRACTURED TIBIA AND FIBULA. THE TIBIA REQUIRED A SCREW TO STABILIZE HOWEVER, MY FOOT WAS SO INJURED (TORN FLESH) THAT I HAD TO WAIT 5 WEEKS FOR THE FLESH TO HEAL TO AVOID INFECTION. I HAVE BEEN OFF OF WORK SINCE JULY 22 TO DATE (SEPTEMBER 5,2013). I REALIZE HOW FORTUNATE I AM IN THAT IT APPEARS I HAVE NOT SUSTAINED A PERMANENT DISABILITY. I SHUDDER TO THINK HOW MUCH MORE TRAGIC THIS COULD HAVE BEEN FOR MULTIPLE INNOCENT PEOPLE. I AM UNSURE OF HOW TO GIVE NOTICE TO OTHERS TO PREVENT FURTHER INJURIES. IT WAS RECOMMENDED THAT I REPORT THIS TO NHTSA.