2015 Toyota Highlander
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 192 owner complaints filed for this model year. This is the 15th highest complaint count among 25 Highlander model years with reports.
Of the 2015 reports, 17 involved a crash and 6 involved a fire. 16 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 27, 2018
Fujian Wanda Automobile Glass Industry (Wanda) is recalling certain aftermarket Replacement Windshields sold for use in 2014-2018 Toyota Highlander vehicles. The windshields have an attached wire harness that water may leak into, possibly causing damage to the vehicle's Engine Control Module (ECM).
The ECM damage may result in the engine stalling, increasing the risk of a crash.
Wanda will notify owners, and service centers will replace the windshields, and inspect the ECM for damage, having it replaced, as necessary, free of charge. The recall began January 29, 2019. Owners may contact Wanda customer service at 1-864-281-2760.
Campaign 18E107000 on NHTSA.gov
Steering, electric power assist systemMar 13, 2015
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2015 Camry, Camry Hybrid, Highlander, and Highlander Hybrid, and 2014-2015 Rav4 vehicles. A component of the electric power steering (EPS) electronic control unit (ECU) may have been damaged during the manufacturing process. Over time, this damage may result in failure of the electric power steering system.
An unexpected loss of power steering increases the risk of a crash.
Toyota will notify owners, and dealers will inspect the serial number of the EPS ECU or steering column assembly. If the number is within the affected range, the EPS ECU will be replaced, free of charge. The recall began on May 7, 2015. Owners may contact Toyota customer service at 1-800-331-4331.
Campaign 15V144000 on NHTSA.gov
Representative owner complaints
192 reports, newest first.
Vehicle speed control, Oct 3, 2018, crash
TL* THE CONTACT OWNS A 2015 TOYOTA HIGHLANDER. ON AUGUST 31, 2018, WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE SURGED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (LAKESIDE TOYOTA, 3701 N CAUSEWAY BLVD, METAIRIE, LA 70002, (877) 512-8274) WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE CLEANED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. ADDITIONALLY, ON AUGUST 31, 2018, THE VEHICLE ACCELERATED WITHOUT WARNING, JUMPED THE PARKING BUMPER, AND CRASHED INTO THE QUARTER PANEL OF A TRANSPORT VAN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT SUSTAINED CHEST INJURIES AND MEDICAL ATTENTION WAS PROVIDED. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE SAME DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-331-4331, EXT 73822 AND PROVIDED CASE NUMBER: 1809053132. THE MANUFACTURER STATED THAT THE EVENT DATA RECORDER WOULD BE RETRIEVED FROM THE VEHICLE. THE FAILURE MILEAGE WAS 68,000. *DT *JB
Electrical system, Other or unspecified, Sep 30, 2018
SOON AFTER WARRANTY RAN OUT THE LIFT GATE TO THE TRUNK HATCH BEGAN LEAKING LUBRICATION AND INTERMITTANLY WOULD NOT OPEN ALL THE WAY, CLOSE ALL THE WAY, OR OPEN OR CLOSE AT ALL. MANY TIMES, I WOULD NEED TO MANUALLY PUSH THE HATCH DOWN TO CLOSE, WHICH REQUIRED EXTREME FORCE. THE SAME FORCE WOULD BE REQUIRED TO OPEN THE HATCH AT TIMES. ESENTIALLY, THE LIFT GATE IS UNRELIABLE TO LIFT OR CLOSE MOST OF THE TIME.THE COST ESTIMATE FROM THE DEALER EXCEEDED $1,800 FOR THE REPLACEMENT OF BOTH STRUTS.
Steering, Electrical system, Vehicle speed control, Sep 24, 2018
LIGHT ON CRUISE CONTROL LEVER ON STEERING COLUMN FLICKERS OFF AND ON IF VEHICLE IS IN MOTION AND STEERING COLUMN IS IN USE. ALTERNATOR IN CAR ALREADY REQUIRED REPLACEMENT AT 73,000. DEALERSHIP WAS ADVISED OF ISSUE AND I WAS TOLD THERE WAS NOTHING WRONG WITH THE LEVER.
Structure, Aug 16, 2018
BOTH FRONT DOOR ACTUATORS FAILED AT THE SAME TIME WITH 34K MILES ON THE VEHICLE. ELECTRIC LOCKS WILL NOT OPERATE ON EITHER DOOR. VEHICLE WAS PARKED AND HAD TO ENTERED THROUGH THE REAR DOORS OR BY USING THE HIDDEN KEY.
Visibility/wiper, Aug 1, 2018
BOTH DIVER AND PASSENGER VISORS DO NOT STAY SET. THEY MOVE UP WHEN NOT EXPECTED AND THE SUN IS IN YOUR EYES ESPECIALLY IN THE MORNINGS AND EVENINGS WHEN THE SUN RISES AND SETS!! EXTREMELY DANGEROUS!!! DEALER SAID IT WAS NORMAL. I HIGHLY DISAGREE.
Steering, Jul 10, 2018
TL* THE CONTACT OWNS A 2015 TOYOTA HIGHLANDER. WHILE THE CONTACT'S SON WAS DRIVING AT AN UNKNOWN SPEED, THE STEERING WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 15V144000 (STEERING). THE VEHICLE WAS NOT TAKEN TO A DEALER TO HAVE IT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000. THE VIN WAS NOT AVAILABLE.
Other or unspecified, Jul 9, 2018
SUNROOF GLASS EXPLODED. I WAS DRIVING DOWN AN INTERSTATE HIGHWAY AT 70 MPH IN 4 LANES OF HOLIDAY TRAFFIC. WE HAD BEEN IN THE CAR FOR ABOUT 20 MINUTES WHEN WE HEARD A LOUD BANG (IT SOUNDED LIKE A SHOTGUN WENT OFF IN THE CAR) AND GLASS WAS FLYING EVERYWHERE. I LOOKED UP AND THERE WAS A HOLE ABOUT 4" BY 2" IN THE SUNROOF AND THE BALANCE WAS ALL SHATTERED. AFTER PULLING ONTO THE SHOULDER OF THE HIGHWAY AND LOOKING FROM THE OUTSIDE, THE GLASS EDGES OF WHAT WAS LEFT WERE PROTRUDING UP. THIS HAPPENED ON A SUNDAY, SO I HAD TO BUST AS MUCH OF THE REMAINING GLASS OUT THAT I COULD TO DRIVE IT HOME. THE TEMPERATURE WAS 85 AT THE TIME. I HAVE HAD MY VEHICLE FOR 3.5 YEARS AND I HAVE 60,000 MILES ON MY CAR. THIS SHOULD NOT HAPPEN! TOYOTA WILL NOT ADMIT ANY FAULT AND TOLD ME TO SEND A CLAIM TO MY INSURANCE.
Exterior lighting, Jun 25, 2018
2015 TOYOTA HIGHLANDER LIMITED--3 OR 4 OUNCES OF WATER HAS ACCUMULATED IN BOTH OF MY TAIL LIGHTS (THAT CONTROL BRAKE LIGHTS AND BACKUP LIGHTS) THAT ARE LOCATED IN THE HATCH OF MY TAIL GATE. THIS CAUSES A GREAT DEAL OF CONDENSATION TO CLOUD REAR BRAKE AND BACKUP LIGHTS. WHEN THE TAIL GATE IS LIFTED THE 3 OR 4 OUNCES OF WATER THAT HAS ACCUMULATED COMES CLOSE TO OVERFLOWING INTO TAIL LIGHT BULB AREAS WHICH I AM AFRAID WILL SOON DISABLE THOSE LIGHTS AND FAIL TO WARN OTHERS THAT THE VEHICLE IS BRAKING OR STOPPED WHICH COULD LEAD TO A VEHICLE CRASH. VEHICLE HAS NEVER BEEN AN ACCIDENT THAT COULD CAUSE THE DAMAGE. LOCAL TOYOTA DEALERSHIP NOTICED CONDENSATION IN RIGHT REAR TAIL LIGHT ON 22 MARCH 2018 AND RECOMMENDED REPLACING TAIL LIGHT AT A COST OF $330. THEY DID NOT NOTICE A PROBLEM IN RIGHT TAIL LIGHT. IN THE PAST TWO WEEKS I HAVE NOTICED WATER ACCUMULATION AND CONDENSATION IN LEFT TAIL LIGHT. FIRST TIME I NOTICED THE PROBLEM IN LEFT TAIL LIGHT, THE RIGHT TAIL LIGHT WAS FINE. AFTER THE NEXT RAINSTORM 3 TO 4 OUNCES OF WATER HAS ACCUMULATED IN BOTH TAIL LIGHTS--THE WATER AND CONDENSATION STILL REMAIN. I HAVE ATTACHED THE FOLLOWING PHOTOS; --CONDENSATION IN BOTH TAIL LIGHTS (PICTURES 8598 AND 0928) --3 TO 4 OUNCES OF WATER ACCUMULATION INSIDE BOTH TAIL LIGHTS--PICTURES (2140 AND 7546) SHOW WATER IN OUTER LOWER CORNERS OF TAIL LIGHTS WHEN THE LIFT GATE IS RAISED.
Other or unspecified, Jun 15, 2018
SUNROOF GLASS EXPLODED. MY FAMILY AND I WERE GETTING ON THE INTERSTATE, NO OTHER VEHICLES AROUND US AND WE HAD BEEN TRAVELING ALL AFTERNOON WITH NOT TEMPERATURE VARIANCE. RIGHT WHEN WE HIT 80 MPH WE HEARD A VERY LOAD BANG LIKE A GUN HAD GONE OFF IN THE CAR. THEN WE HEARD THE WIND NOISE COMING FROM THE SUNROOF. THE COVER WAS CLOSED SO WE COULDN'T SEE WHAT HAPPENED. I PULLED OFF AT THE NEXT EXIT. WHEN I LOOKED AT THE SUNROOF IT WAS COMPLETELY SHATTERED. THE GLASS THAT WAS STILL IN PLACE AROUND THE RIM OF THE SUNROOF WAS PROTRUDING UP AWAY FROM THE VEHICLE SO I KNEW NOTHING HIT IT TO BREAK IT. THE BANG WAS REALLY LOAD AS WELL SO I AM EXTREMELY DOUBTFUL THAT IT WAS CAUSED BY ANY KIND OF EXTERIOR OBJECT. VERY LUCKY THE COVER WAS CLOSED OR WE WOULD HAVE HAD GLASS ALL OVER US.
Electrical system, Jun 11, 2018
TL* THE CONTACT OWNS A 2015 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE TRUNK RELEASE BUTTON AND/OR KEY FAILED TO OPEN THE TRUNK. THE VEHICLE WAS TAKEN TO NORTHRIDGE TOYOTA (9550 NORDHOFF ST, NORTHRIDGE, CA 91324, (818) 734-5600). THE DEALER STATED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 30,000. THE VIN WAS NOT AVAILABLE. *TT *TR
Visibility/wiper, May 23, 2018
THE VISOR WILL NOT STAY UP AND DROPS DOWN OBSTRUCTING THE DRIVERS VIEW OF THE ROAD COMPLETELY(IF TALLER THAN 5'9'). WHEN SWUNG TO THE SIDE IT OBSTRUCTS THE VIEW OUT THE LEFT WINDOW, AND DISTRACTS THE DRIVER BY SWINGING INTO THE LEFT SIDE OF THEIR FACE WHILE TURNING/CHANGING LANES WHILE DRIVING. THIS IS A COMMON PROBLEM WITH TOYOTA VEHICLES DUE TO A POOR DESIGN FRICTION MECHANISM THAT SHOULD HOLD THE VISOR AT ANY ANGLE OUT OF THE DRIVERS WAY. REPLACEMENT IS $300 DISCOURAGING PROPER REPLACEMENT AND CAUSING DRIVERS TO ENDURE THE SAFETY HAZARD. TOYOTA HAS PREVIOUSLY REPAIRED VISORS UNDER A TECHNICAL BULLETIN ON OLDER VEHICLES. DUE TO THE COST THERE ARE DOZENS OF REPAIR PROCEDURES AND REMOVAL PROCESSES RECORDED ON YOUTUBE TO ILLUSTRATE HOW WIDESPREAD 'TOYOTA VISOR WON'T STAY UP' JUST SEARCH ON YOUTUBE. REMOVED THE VISOR DOES NOT BLOCK THE DRIVERS VIEW BUT REMOVES SAFETY WARNINGS FOR THE AIRBAG AND SAFE OPERATION ROLLOVER WARNING. TOYOTA SHOULD ISSUE ANOTHER TECHNICAL BULLETIN FOR THIS SUPPOSEDLY IMPROVED VISOR MECHANISM AND REPAIR FOR OWNERS.
Steering, May 21, 2018
AN INTERMITTENT SQUEAKING NOISE OCCURS WHEN TURNING THE STEERING WHEEL LEFT OR RIGHT. I HAVE NOTICED THIS WHEN DRIVING ON A HIGHWAY AS WELL AS ON LOCAL ROADS
Fuel/propulsion system, May 3, 2018
I HAVE BEEN EXPERIENCING A SITUATION WITH MY 2015 TOYOTA HIGHLANDER (VIN# 5TDJKRFHXFS1[XXX]) THAT HAS BECOME QUITE CONCERNING. WHEN I STEP ON THE GAS PEDAL FROM A DEAD STOP POSITION, I HAVE EXPERIENCED AN INITIAL ACCELERATION AND THEN A HESITATION FOLLOWED IMMEDIATELY BY A RESUMPTION OF ACCELERATION. THIS HAS HAPPENED AT LEAST SEVEN TIMES. AT FIRST I THOUGHT MY FOOT WAS SLIPPING OFF THE ACCELERATOR PEDAL. AFTER EXAMINATION I REALIZED THIS WAS NOT POSSIBLE. THE LAST TIME IT HAPPENED (APRIL 16, 2018) I WAS ATTEMPTING TO PROCEED FROM A STOP LIGHT ACROSS 3 LANES OF HIGHWAY TO THE FOURTH LANE. AS I STEPPED ON THE GAS THE CAR ACCELERATED FORWARD AND THEN HESITATED. I PURPOSELY LEFT MY FOOT RIGHT WHERE IT WAS ON THE GAS PEDAL AND WITHIN ONE OR TWO SECONDS IT RESUMED AND AGAIN ACCELERATED FORWARD. WHEN THIS HAPPENS THERE IS NO SPUTTERING OR BACKFIRING, JUST A TOTAL VOID OF ANYTHING HAPPENING UNTIL IT AGAIN RESUMES FORWARD MOTION. I JUST HAD THE CAR SERVICED ON APRIL 25, 2018 AT MY TOYOTA DEALER AND MENTIONED THE PROBLEM. THEY DROVE THE VEHICLE AND COULD NOT REPRODUCE THE PROBLEM. THEY ALSO RAN A DIAGNOSIS OF THE SYSTEM AND FOUND NO ABNORMALITIES. MY QUESTION IS, HAS THIS BEEN REPORTED BY OTHERS AS A POSSIBLE PROBLEM WITH THIS MAKE OF VEHICLE OR IS THIS A ONE OFF AND OTHERS ARE NOT EXPERIENCING OR NOT AWARE OF THIS QUIRK IN THE SYSTEM.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Wheels, Apr 21, 2018
AT 2000 MILES WE NOTICED OUR WHEELS PITTING. WE THOUGHT THIS WAS UNUSUAL AS OUR WHEELS WERE PLASTIC COATED CALLED 'CROMETECH'. WE WERE AT THE DEALERS AND MENTIONED THAT OUR CAR HAD ONLY 2000 MILES AND SHOULDN'T BE HAVING THIS PROBLEM. OUR CAR NOW HAS 7070MILES YES SEVEN THOUSAND MILES AND THEY WON'T DO ANYTHING FOR US. MY WIFE AND I ARE IN OUR 80'S AND THEY ARE ARE TAKEING ADVANTAGE OF US BECAUSE WE'RE OLD. THEY WANT US TO PAY FOR NEW WHEELS $750.. EACH.
Vehicle speed control, Apr 10, 2018, crash
I WAS INVOLVED IN AN ACCIDENT THAT I BELIEVE WAS CAUSED BY SUDDEN UNINTENDED ACCELERATION (SUA). I WAS PULLING INTO A DIAGONAL PARKING SPACE ON A CITY STREET, PROCEEDING AT A VERY SLOW SPEED, WHEN THERE WAS A SUDDEN SURGE IN ACCELERATION ACCOMPANIED BY A GRINDING SOUND. I HIT THE BRAKE TO NO EFFECT, AND THE VEHICLE JUMPED THE CURB AND HIT A POLE (NOT CONNECTED TO ANYTHING). THE AIR BAGS DID NOT DEPLOY, AND WE WERE SHAKEN UP BUT NOT INJURED. THE CAR WAS NOT DRIVABLE AND WAS TOWED TO A BODY SHOP.
Structure, Latches/locks/linkages, Apr 2, 2018
TL* THE CONTACT OWNS A 2015 TOYOTA HIGHLANDER. WHILE ATTEMPTING TO OPEN THE REAR DRIVER'S DOOR TO REMOVE HIS DAUGHTER FROM THE CAR SEAT, THE CONTACT STATED THAT THE DOOR WOULD NOT OPEN. THE CONTACT HAD TO GO AROUND AND OPEN THE REAR PASSENGER DOOR IN ORDER TO GET THE INFANT OUT OF THE SEAT. ADDITIONALLY, DURING THE SECOND WEEK OF FEBRUARY OF 2018, THE FRONT DRIVER'S SIDE DOOR ACTUATOR HAD TO BE REPLACED BECAUSE IT DID NOT OPEN. AT THE END OF FEBRUARY, THE FRONT PASSENGER DOOR ACTUATOR HAD TO BE REPLACED. THE CONTACT STATED THAT THIS WOULD BE THE THIRD DOOR THAT EXPERIENCED ACTUATOR FAILURE. THE DEALER (LUGOFF TOYOTA IN LUGOFF, NORTH CAROLINA) DIAGNOSED THE VEHICLE WITH DOOR LOCK ACTUATOR FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VEHICLE WAS REPAIRED BY THE OWNER THE FIRST TWO TIMES. THE VEHICLE HAD NOT BEEN REPAIRED A THIRD TIME. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Electrical system, Service brakes, Feb 27, 2018
WHEN THE CAR HAD 20K MILES THE BRAKES WOULD SHAKE WHEN GOING DOWN HILL, TOOK IT IN BUT THEY FOUND NOTHING WRONG. I HAVE SINCE HAD THE ROTARS TURNED BRAKES REPLACED AND WHEN BRAKING THE BRAKES SHAKE REALLY BAD ITS SCARY. I HAVE ALSO HAD TOO MANY ELECTRICAL PROBLEMS WITH THE DOOR LOCKS ONE GOES OUT THEN NEXT WEEK ANOTHER, THE OUTLETS HAVE NEVER WORKED AND NOW THE STEREO IS GOING TO BE REPLACED BECAUSE IT BLACKS OUT AND RESTARTS CONSTANTLY.
Steering, Feb 19, 2018
IT IS HARD TO TURN WHEEL ON LOW SPEED. BOTH DIRECTIONS
Electrical system, Feb 18, 2018
DOOR LOCK ACTUATOR HAS BEEN REPLACED 3 TIMES WITHIN 12 MONTHS ON THE VEHICLE, TWICE ON THE SAME DOOR. THE INTERNET HAS MANY COMPLAINTS ABOUT THIS DEFECT. THE FAILURE RATE IS FAR TOO HIGH FOR THIS ACTUATOR. THIS IS A SAFETY ISSUE BECAUSE, DUE TO THE DESIGN OF THE HIGHLANDER, IF YOU EXIT THE VEHICLE WITH THE ENGINE RUNNING THE 3 PASSENGER DOORS DO NOT RESPOND TO THE KEY FOB OR THE EXTERIOR MANUAL UNLOCKING MECHANISM. IF THE DRIVER DOOR ACTUATOR FAILS DURING THIS SCENARIO YOU ARE EFFECTIVELY BARRED FROM THE VEHICLE WITH THE ENGINE RUNNING.
Other or unspecified, Jan 6, 2018
FUEL DOOR WOULD NOT OPEN BY PRESSING THE INTERIOR BUTTON OR THE EMERGENCY LATCH. HAD TO TAKE IT TO THE DEALER WHO ALSO COULD NOT OPEN IT AND THEY REMOVED THE PART UNTIL IT COULD BE FIXED. I DROVE WITH THE GAS TANK DOOR OPEN UNTIL THE PART WAS REPLACED. WE DISCOVERED THE ISSUE WHILE PARKED AT A GAS STATION. WE COULD'VE BEEN STRANDED.
Electrical system, Structure, Dec 28, 2017
TL* THE CONTACT OWNS A 2015 TOYOTA HIGHLANDER. THE CONTACT STATED THAT THE REAR DOOR FAILED TO PROPERLY OPEN AND CLOSE. THE CONTACT HAD TO APPLY FORCE OR THE DOOR WOULD REMAIN OPEN. THE VEHILCE WAS TAKEN TO THE DEALER (FURIEL TOYOTA PONCE, INDUSTRIAL SAN RAFAEL, 00731, CALLE NAVARRA, PONCE, PUERTO RICO, 1-787-284-2020) FOR DIAGNOSTIC TESTING. THE DEALER INDICATED THAT THE WARRANTY EXPIRED ON NOVEMBER 1, 2017. IN ADDITION, THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V144000 (ELECTRICAL SYSTEM). THE FAILURE WAS REPORTED TO THE MANUFACTURER. THE APPROXIMATE FAILURE MILEAGE WAS 17,400. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Dec 1, 2017
TL* THE CONTACT OWNS A 2015 TOYOTA HIGHLANDER. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE SUDDENLY STALLED. A POLICE OFFICER HELPED THE CONTACT COAST THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE RESTARTED AFTER IT WAS COASTED TO THE SIDE OF THE ROAD AND DRIVEN TO THE CONTACT'S RESIDENCE. THE CONTACT TOOK THE VEHICLE TO DARCARS TOYOTA FREDERICK (5293 BUCKEYSTOWN PIKE, FREDERICK, MD 21704, (301) 696-6300), BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.
Seat belts, Oct 23, 2017
THE SEAT BELT COILED AROUND MY 8 YEAR OLD SON'S NECK AND THE SEAT BELT LOCK WOULD NOT DISENGAGE. WE TRIED GENTLY ROCKING THE SEAT BELTS BUT IT THERE WAS NO GIVE IN IT. MOVING IT HARDER WOULD HAVE CHOKED MY SON. WE HAD TO CUT THE SEAT BELT TO RELEASE MY SON. THIS HAPPENED AFTER A 10 MIN RIDE COMING BACK FROM THE SCHOOL. HE WAS SEATED IN THE REAR RIGHT SIDE SEAT. HE WANTED TO GET OUT OF THE CAR WHEN WE REACHED HOME. SINCE HE IS EIGHT YEARS NOW, HE ENGAGES AND DISENGAGES THE SEAT BELT HIMSELF. PLEASE LOOK AT THE PICTURE.
Service brakes, Oct 15, 2017
ON 10/30/16 I TOOK MY 2015 HIGHLANDER TO A LOCAL TOYOTA DEALER FOR WARPED ROTORS. THEY AGREED THE ROTORS WERE WARPED AND SINCE IT WAS AT 35,000 MILES THEY REPLACED ALL 4 ROTORS UNDER WARRANTY PLUS 2 NEW BRAKE PADS WHICH I HAD TO PAY FOR. I NOTICED THE SAME ISSUE IN LATE MAY OF 2017 AND CALLED TO ASK ABOUT THIS. THEY SAID "WE DON'T WARRANTY WARRANTY WORK" AND SUGGESTED I CALLED TOYOTA HEADQUARTERS. ON JUNE 21, 2017 I CALLED TOYOTA AND FILED A COMPLAINT. I WAS TOLD TO TAKE THE CAR TO A DIFFERENT LOCAL DEALER, CLOSER TO MY HOME, AND THEY WOULD INSPECT THE ROTORS FOR A CHARGE. ON JULY 11, 2017 I DID THIS AND THE SERVICE REP TOLD ME SHE NOTICED THAT THE ROTORS WERE "BLUE" AND SHE NOTED THAT THEY SHOULD BE CHANGED. THE SERVICE MANAGER CALLED TOYOTA HEADQUARTERS WITH THIS INFO BUT THEY REFUSED TO COVER THIS, STATING THAT THIS WAS NORMAL WEAR AND TEAR. LATER THAT DAY I HEARD FROM THE TOYOTA HQ REP WHO REPEATED THAT TOYOTA COULD NOT COVER THIS. ON 8/7/2017 I FILED A COMPLAINT WITH VERMONT ATTORNEY GENERAL'S OFFICE. AS OF 10/10/17 THIS COMPLAINT IS STILL NOT RESOLVED AS THEY WON'T COVER THE REPAIR. THE CAR IS NOW AT 63,000. THIS IS A SAFETY ISSUE. NOTE: ACCORDING TO TOYOTA NATION WEBSITE MANY OTHERS HAVE HAD THESE SAME ISSUES. BELOW IS THE RESPONSE FROM THE DEALER ON AUGUST 24, 2017. I DISCUSSED THIS SITUATION WITH OUR ASSISTANT SERVICE MANAGER. SHE DID CONTACT TOYOTA TO ASK THEM TO COVER THIS REPAIR AND THEY DECLINED. THEIR REASONING FOR THIS IS THAT THE CONDITION OF THE BRAKE ROTORS, I.E. THEY ARE BLUE, INDICATES A HEAT EVENT. THIS USUALLY RESULTS FROM HEAVY BRAKING, BRAKING WHILE GOING DOWNHILL OFTEN OR SOMETIMES IF THE BRAKES GOT HOT AND THEN WENT THROUGH COOL WATER. IF YOU WOULD LIKE TO ADDRESS THIS WITH TOYOTA FURTHER, I ENCOURAGE YOU TO REACH OUT TO THE TOYOTA CUSTOMER EXPERIENCE CENTER AT 800-331-4331 OR VIA EMAIL USING THIS FORM. . .
Electrical system, Other or unspecified, Sep 4, 2017
THE POWER LIFTGATE CLOSED ON MY HEAD WHEN I WAS PUTTING STUFF IN THE TRUNK. IT WAS OPEN LIKE NORMAL, BUT THEN IT SUDDENLY DROPPED WITHOUT WARNING. BEFORE THIS HAPPENED IT WAS HAVING PROBLEMS CLOSING COMPLETELY. IT IS STILL HAVING THESE PROBLEMS. I TOOK IT INTO THE DEALERSHIP TO GET FIXED AND THEY "RESET" THE SYSTEM BUT THAT DIDNT FIX ANYTHING. IT IS STILL NOT CLOSING COMPLETELY SOMETIMES. IT WILL SEEMINGLY OPEN FINE (ALTHOUGH IM AFRAID IT WILL FALL ON MY HEAD) BUT WHEN I HAVE TO CLOSE IT WILL SOMETIMES CLOSE AND IT WILL SOMETIMES CLOSE ALMOST ALL THE WAY AND THEN IT WILL BEEP TWICE AND OPEN A BIT AGAIN AND SIT THERE. I WILL HAVE TO HIT IT TO OPEN AND CLOSE AGAIN AND HOPE THAT IT WORKS. SOMETIMES I GET IT IN 2 TRIES AND SOMETIMES IT TAKES 4 OR 5 TIMES TO GET IT TO CLOSE.