2017 Toyota Highlander
Problems, recalls and owner-reported issues
Power train is the leading concern among 267 owner complaints filed for this model year. This is the 9th highest complaint count among 25 Highlander model years with reports.
Of the 2017 reports, 18 involved a crash and 2 involved a fire. 26 people were injured.
What owners report most often
Recalls and investigations
Fuel system, gasoline, delivery, fuel pumpNov 4, 2020
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.
Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.
Campaign 20V682000 on NHTSA.gov
Electrical systemNov 27, 2018
Fujian Wanda Automobile Glass Industry (Wanda) is recalling certain aftermarket Replacement Windshields sold for use in 2014-2018 Toyota Highlander vehicles. The windshields have an attached wire harness that water may leak into, possibly causing damage to the vehicle's Engine Control Module (ECM).
The ECM damage may result in the engine stalling, increasing the risk of a crash.
Wanda will notify owners, and service centers will replace the windshields, and inspect the ECM for damage, having it replaced, as necessary, free of charge. The recall began January 29, 2019. Owners may contact Wanda customer service at 1-864-281-2760.
Campaign 18E107000 on NHTSA.gov
EquipmentAug 23, 2017
Gulf States Toyota, Inc. (GST) is recalling certain 2017 Toyota Highlander and Highlander Hybrid vehicles equipped with accessory roof rail cross bars. The fasteners for the roof rails may not be torqued properly.
The roof rails may loosen and possibly detach from the vehicle, becoming a road hazard and increasing the risk of a crash.
GST will notify owners, and dealers will inspect and properly torque the fasteners, free of charge. The recall began September 29, 2017. Owners may contact GST customer service at 1-800-444-1074. GST's number for this recall is 17R3.
Campaign 17V520000 on NHTSA.gov
Tires, temporary/emergency spare tireMay 2, 2017
Gulf States Toyota, Inc. (Gulf States) is recalling certain 2017 4Runner , 86, Avalon, Camry, Camry Hybrid, Corolla, Corolla iM, Highlander, Highlander Hybrid, Prius, Prius C, RAV4, RAV4 Hybrid, Sienna and Yaris vehicles. The spare tire air pressure was not adjusted to the proper pressure as stated on the Tire Pressure Label.
A spare tire that is not inflated to the proper value may not perform as intended, increasing the risk of a crash.
Gulf States will notify owners, and dealers will inspect the spare tires, adjusting their pressure as necessary, free of charge. The recall began June 15, 2017. Owners may contact Gulf States customer service at 1-800-444-1074. Toyota's number for this recall is 17R2.
Campaign 17V295000 on NHTSA.gov
Representative owner complaints: power train
73 reports, newest first. Show all
Power train, Feb 27, 2021
IN MOTION BUT AT SLOW SPEEDS (<40MPH) COMPLETE LOSS OF POWER. ALL SYSTEMS FAILED, INCLUDING ENGINE, STEERING AND BRAKES. ERROR CODE P0087 INDICATE FUEL PROBLEM. FUEL PUMP? HAPPENED TWICE, ABOUT 40K MILES APART. ONCE IN CONSTRUCTION ZONE ON INTERSTATE AND ONCE ON VERY ISOLATED RURAL ROAD. THERE'S A WHOLE LOT MORE I COULD REPORT BUT IT'S A VERY LONG STORY. SEE UPLOADED INFORMATION.
Power train, Jan 19, 2021
ON HIGHWAY TRAFFIC CAME TO A COMPLETE STOP WE SAT WITH FOOT ON BRAKE MAYBE 2-3 MINUTES WHEN I RELEASED BRAKES CAR WOULD NOT GO FOR A SECOND THEN STARTED GOING, NO NOISES THAT I RECALL. 2ND TIME AFTER I TURN AND START TO SPEED UP IT FEELS LIKE ITS SLIPPING OR REALLY SLUGGISH, THIS HAS NOW HAPPENED A FEW TIMES, IT SEEMS TO BE WHEN I FIRST DRIVE THE CAR IN THE MORNING. HAVE NOT NOTICED IT AS MUCH AFTER IT WARMS UP AND I DRIVE FOR A WHILE. I HAVE 44,000 MILES CURRENTLY AND DID BUY IT NEW.
Power train, Jan 19, 2021
THE TRANSMISSION FAILED WITHOUT ANY WARNING ON THE INTERSTATE HIGHWAY AT 33,000 MILES ON THE CAR PUTTING THE WHOLE FAMILY IN THE CAR AT RISK OF COLLISION. THERE WAS NO ACTION FROM TOYOTA EVEN AFTER KNOWING THAT THEIR TRANSMISSIONS HAVE ISSUES. THERE HAVE BEEN MANY CASES LIKE MINE WHERE THE TRANSMISSION FAILS WITHOUT WARNING.
Power train, Engine, Fuel/propulsion system, Nov 18, 2020
AT HIGHWAY SPEEDS OR ACCELERATING, A SLIGHT PAUSE OR LOSS OF POWER IS NOTICEABLE. IT SEEMS AS IF FUEL IS CUT OFF OR ENGINE DOES NOT HAVE MAXIMUM ENGINE POWER TO MAINTAIN SPEEDS FOR VERY SHORT PERIODS OF TIME.
Power train, Vehicle speed control, Sep 22, 2020
ON 3 SEPARATE OCCASIONS AT 30,000, 40,000 AND 42,000 MILES WHEN DRIVING AT INTERSTATE HIGHWAY SPEEDS (AROUND 70 MPH) WITH CRUISE CONTROL ENGAGED, THE VEHICLE HAS SUDDENLY WITHOUT WARNING SWITCHED TO A LOW POWER LIMP HOME MODE RESULTING IN RAPID DECELERATION IN THE MIDST OF HIGH SPEED HIGHWAY TRAFFIC. I BELIEVE THIS IS A VERY DANGEROUS SITUATION. MULTIPLE WARNINGS APPEARED ON THE DASH INCLUDING LOW POWER MODE, CHECK AWD SYSTEM, AND SEE YOUR DEALER. SHUTTING OFF THE VEHICLE AND RESTARTING IT ALLOWED THE VEHICLE TO BE DRIVEN NORMALLY AGAIN. AFTER ALL THREE INCIDENTS THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. ALL 3 TIMES THE COMPUTER HAD STORED CODES FOR RANDOM MULTIPLE MISFIRES ALONG WITH A FEW OTHERS. ALL THREE TIMES THE DEALER INDICATED THAT THE CODES DID NOT POINT TO A SPECIFIC FAULTY PART THAT THEY COULD REPLACE, SO THERE WAS NOTHING THEY COULD DO. AT MY INSISTENCE THAT SOMETHING BE DONE AFTER THE THIRD INCIDENT THE DEALER OPENED A CASE WITH THE TOYOTA TAS SYSTEM TO ASK FOR ASSISTANCE IN DIAGNOSES. THE ONLY RESULT OF THIS WAS TO SWITCH SOME OF THE COIL PACK POSITIONS TO SEE IF THE MISFIRES FOLLOWED THE COIL PACK. THE END RESULT IS THAT I HAVE TO DRIVE IT UNTIL IT FAILS AGAIN, PUTTING MYSELF AND OTHERS AT RISK. I ALSO OPENED A CASE WITH THE TOYOTA CUSTOMER EXPERIENCE CENTER, THEY CONFIRMED THIS WAS ALL TOYOTA WOULD DO AT THIS POINT.
Power train, Feb 20, 2020
AT 62K MILES I NOTICED A LITTLE PINK ON GARAGE FLOOR AND HAD A MECHANIC LOOK AT THE PROBLEM AND FOUND I HAD A INLET WATER THERMOSTATIC HOUSING LEAKING. HE INSTALLED NEW ONE AT MY COST. POWER TRAIN WARRANTY WAS UP TO 60K MILES. FOUND A FEW DAYS LATER STILL LEAKING AND THIS TIME WATER PUMP. COMBINED COST FOR 2 REPAIRS AT LOCAL TOYOTA WAS RIGHT AT $1600. I BOUGHT THIS NEW AND PRIOR TO THIS I HAVE HAD GREAT SERVICE FROM MY TOYOTAS. THOUGHT CORPORATE TOYOTA WOULD TAKE CARE OF THIS BUT NO WAY. I HAVE SPOKE TO SEVERAL OTHER OWNERS OF THIS YEAR INCLUDING RAV OWNERS AND THEY HAD SAME ISSUE. HOPEFULLY TOYOTA RECALLS THESE WATER PUMPS BECAUSE NO NEW CARS WATER PUMP SHOULD GO OUT LESS THAN 100K MILES, THIS VEHICLE COST ME $48K AND WHAT A WASTE OF MONEY. WHEN I CALLED TOYOTA YESTERDAY TO CHECK TO SEE IF THERE WAS A RECALL THEY SAID NO BUT THERE WAS A CAMPAIGN FIX ON A OIL HOSE, EVEN THOUGH I WAS REGISTERED WITH THEM THEY DID NOT NOTIFY ME OF THIS CAMPAIGN. I WILL FILE COMPLAINTS WITH VARIOUS ADVOCATES FOR CONSUMERS, THIS IS VERY UNSATISFACTORY ESPECIALLY FOR TOYOTA AND MY WALLET. BOOH TOYOTA..!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Power train, Jan 28, 2020
29K ON THE CAR AND FOURTH TIME AT THE DEALERSHIP FOR TRANSMISSION PROBLEMS, THIS TIME THEY REPLACED THE TRANSMISSION.
Power train, Vehicle speed control, Engine, Oct 8, 2019, crash
TL* THE CONTACT OWNS A 2017 TOYOTA HIGHLANDER. WHILE THE CONTACT WAS PARKING THE VEHICLE, IT SUDDENLY SPED FORWARD, DROVE OVER A MEDIAN, AND CRASHED INTO A TREE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER OFFERED TO INSPECT THE VEHICLE OR PROCESS A REQUEST FOR THE VEHICLE TO BE REPURCHASED. THE CONTACT WAS UNSURE OF WHICH OPTION TO TAKE. DARCARS TOYOTA FREDERICK (5293 BUCKEYSTOWN PIKE, FREDERICK, MD 21704, (301) 696-6300) WAS CONTACTED, BUT DID NOT DIAGNOSE OR REPAIR THE VEHICLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 14,680. *BF MANUFACTURE WAS NOTIFIED.*JB
Power train, Apr 28, 2019
ON SATURDAY APRIL 27 AT 2 PM I PUT MY CAR IN PARK AND WAS GETTING OUT. THE CAR STARTED ROLLING BACKWARDS AND AS I WENT TO REACT WAS KNOCKED DOWN AND PINNED UNDER THE FRONT LEFT TIRE OF THE CAR. MY THREE CHILDREN WERE IN THE BACK WATCHING THEIR MOTHER LYING ON THE GROUND HELPLESS AND SCREAMING FOR HELP. THANK GOD TO GOOD SAMARITAN'S THEY LIFTED THE CAR OFF OF ME WHILE I WAITED FOR THE EMS TO ARRIVE. SEVERAL WITNESSES SAID THE CAR WAS IN FACT IN PARK AND THIS SHOULD HAVE NEVER HAPPENED. I AM SEVERELY SORE AND INJURED AND THIS SHOULD NOT EVER HAPPEN. THIS HAPPENED ON HYLAN BLVD. PARTY CITY IN STATEN ISLAND NEW YORK.
Power train, Structure, Other or unspecified, Engine, Feb 12, 2019, crash
I STOPPED AT MY NEIGHBORS HOUSE TO GIVE HER SOMETHING,I LEFT THE ENGINE RUNNING WHEN I WENT IN TO HER HOUSE AS SOON AS I WENT INTO HER HOUSE I HEARD A NOISE LOOKED OUT AND COULDN'T SEE THE CAR,I WENT OUT SIDE AND THE CAR HAD JUMPED IN TO GEAR AND WENT INTO HER GARAGE ( THE DOOR WAS OPEN) THE CAR HIT HER BIKE,GOLF CLUBS THERE WAS A 2X4 ON A CHAIR THE CAR HIT THE 2X4 AND THEN THE OTHER END OF THE 2X4 HIT HER WASHING MACHINE WITCH STOPPED THE CAR.THE DOOR WAS LOCKED SO I WENT HOME (3 HOUSES FROM HER HOUSE) TO GET THE OTHER SET OF KEYS THE CAR STILL WOULDN'T UNLOCK SO I USED THE THE KEY THAT IS IN THE REMOTE CONTROL TO UNLOCK IT AND SHUT THE ENGINE OFF.I CAN'T BELIEVE THE CAR LOCKED BECAUSE THE KEYS WERE IN MY PURSE THAT WAS IN THE CAR.THE 2X4 WENT INTO THE ENGINE AND A TOW TRUCK HAD TO TAKE IT TO THE GARAGE.I CAN'T BELIEVE THE CAR JUMPED INTO GEAR AND MOVED ON ITS OWN. AT ONE TIME WHEN WE HAD AND OIL CHANGE MY HUSBAND TOLD THE SERVICE MANAGER THAT WHEN WE PUT THE CAR IN GEAR THE CAR WOULD MAKE A CLUNK NOISE AND HE SAID THEY ALL DO THAT. MAYBE THEY DO BUT I WOULDN'T THINK SO AFTER WHAT HAPPENED.
Power train, Dec 28, 2018
AUTOMATIC TRANSMISSION FAILED/QUIT WORKING AT A STOP LIGHT IN CHEYENNE, WYOMING 28 DECEMBER 2018 WITH ONLY 25,000 MILES ON THE VEHICLE. I HAD IT TOWED BACK TO THE DEALERSHIP FOR REPAIRS.
Power train, Dec 23, 2018
WHILE COMING TO A STOP AT A RED LIGHT, THE VEHICLE STARTED JOLTING LIKE IT WAS GOING TO SHUT OFF. ONCE AT A FULL STOP, THE CAR DID NOT SHUT OFF. INSTEAD, ONCE I LIFTED MY FOOT OFF THE BREAK, THE VEHICLE WOULD NOT MOVE. I SHIFTED INTO PARK, BACK TO DRIVE, REVERSE, AND EVEN MANUAL BUT THE CAR WOULD NOT MOVE. I WAS STUCK ON A ROAD WHERE CARS DRIVE 60-70 MPH IF THE LIGHT IS GREEN I WAS AFRAID THAT I WOULD BE READ-ENDED. I WAS HELPED BY A GOOD SAMARITAN OFF THE ROAD AND WAS FORCED TO TOW THE VEHICLE TO MY HOUSE. NEXT MORNING, THE CAR STILL WOULD NOT MOVE AND WAS FORCED TO TOW IT TO THE TOYOTA DEALERSHIP. OUTSIDE OF SOME IRREGULAR DOWN-SHIFTING, THE DEALER COULD NOT DUPLICATE THE PROBLEM. ULTIMATELY, THE SYSTEM WAS REBOOTED AND THE VEHICLE WAS RETURNED TO ME AFTER I TEST DROVE IT WITH THE SHOP FOREMAN. BECAUSE THE PROBLEM WAS NOT DIAGNOSED, I FEEL UNSAFE DRIVING THE VEHICLE AND AFRAID THAT PROBLEM MAY REOCCUR, LEAVING ME IN A DANGEROUS SITUATION. THE DEALERSHIP ITSELF WAS VERY HELPFUL BUT THEY RELIED ON CORPORATE TOYOTA TO GUIDE THEM WITH DIAGNOSING AND FIXING THE PROBLEM. IT SEEMS THEY CAME UP SHORT.
Power train, Vehicle speed control, Engine, Nov 6, 2018
ON SUNDAY OCT 21 2018, THE DRIVER HAD JUST LEFT THE OLIN REST AREA IN NORTH CAROLINA, HEADING NORTHBOUND ON RT 77. AFTER DRIVING FOR A LITTLE BIT THE CAR SUDDENLY ACCELERATION UNINTENTIONALLY BY ITSELF. AND THE CAR STARTED TO ZIG ZAG ACROSS THE HIGHWAY LANES WITHOUT THE DRIVER TURNING THE STEERING WHEEL. THE DRIVER TRIED TO PRESS ON THE BRAKE BUT IT WAS NOT EFFECTIVE. THE CAR THEN GRAZED AN HIGHWAY GUARDRAIL AND IT PARTIALLY RIPPED OFF THE REAR LEFT SIDE AND REAR BUMPER. THE DRIVER KEPT PRESSING THE BRAKE WITHOUT EFFECT WHILE SWERVING ACROSS THE LANES. THEN SUDDENLY THE BRAKES STARTED TO WORK AND THE DRIVER WAS ABLE TO BRING THE CAR TO A STOP ON THE RIGHT SHOULDER. THE DRIVER PUT IT INTO PARK BUT THE ENGINE KEPT REVVING AT HIGH RPM UNTIL THE DRIVER TURNED OFF THE ENGINE. I THINK THE CAR HAD A SUDDEN UNINTENDED ACCELERATION INCIDENT DUE TO THE ELECTRONIC THROTTLE CONTROL. IN ADDITION, I THINK THE ZIG ZAG WAS DUE TO THE ELECTRONIC TRACTION/ STABILITY CONTROL, SENDING EXCESSIVE POWER TO A WHEEL ON A PARTICULAR SIDE OF THE VEHICLE WHEN IT DIDN'T NEED IT.
Power train, Oct 16, 2018
TRANSMISSION FAILURE. TOYOTA REPLACED ENTIRE TRANSMISSION
Power train, Engine, Aug 22, 2018
HELLO, THERE. I WANT TO SHARE MY EXPERIENCE ABOUT HIGHLANDER PROBLEM. MY WIFE AND ME WENT TO MYSTIC,CT FROM MY HOME FOR PLEASURE AUGUST 8. I USED CRUISE CONTROL WITH 65 MPH ON HIGHWAY. AFTER I FINISHED TRAVELING THERE, I TRIED TO USE THE SAME CRUISE CONTROL ON THE WAY HOME. AND THEN SUDDENLY MY CAR MADE PROBLEM IN THE MIDDLE OF DRIVING ON HIGHWAY. RPM WENT UP TO OVER 3000 AND RPM NEEDLE ON DASHBOARD STARTED DANCING. AND I WATCHED 'CHECK AWD SYSTEM','TRACTION CONTROL TURNED OFF','CHECK ENGINE VISIT YOUR DEALERSHIP' COMING UP. AUTOMATICALLY MY CAR LOST POWER CONTROL. WE WERE VERY SCARED BECAUSE EVERYONE THERE WAS DRIVING A CAR WITH HIGH SPEED AT NIGHT. I TURNED ON EMERGENCY LIGHT AND PUT MY CAR ON SERVICE ROAD. FORTUNATELY, NO BODY FOLLOWED BEHIND MY CAR AT THAT TIME. IF SOMEONE KEPT APPROACHING MY CAR,WE WOULD HAVE MADE BIG TRAFFIC ACCIDENT. THIS IS SAFETY ISSUE FOR US. EVEN IF WE ARE STILL ALIVE, I DON'T HAVE ANY COURAGEOUS IDEA ABOUT MY CAR. I WILL NOT BE SATISFIED WITH MY CAR. WHENEVER I DRIVE IT, I HAVE TO THINK ABOUT MY CAR CONDITION. FOR EXAMPLE, I FOUND THE SAME STORY ABOUT MY HIGHLANDER THROUGH CARCOMPLAINTS.COM THAT CAR WAS EVENTUALLY BURNED IN THE MIDDLE OF HIGHWAY. SO I WANT MY MONEY BACK BY LEMON LAW.
Power train, Jul 11, 2018
SINCE I LEASED BY HIGHLANDER I HAVE NOTICED THAT THE CAR SHIFTS VERY HARD, SOMETIMES SPUTTERING BETWEEN 5-10MPH AND THEN ACCELERATING. DEALER REFLASHED THE COMPUTER BASED ON TECHNICAL BULLETIN TSB-0194-17. THEY HAVE NOW HAD THE CAR FOR 3 DAYS AND HAVE REPLICATED THE ISSUE AND I AM AWAITING GUIDANCE. THE VEHICLE HAS 13,000 MILES ON IT, THERE SHOULD NOT BE MAJOR TRANSMISSION ISSUES. MY COMPLAINT DOESN'T SEEM ISOLATED.
Power train, Mar 12, 2018
AT ABOUT 11,000 MILES, A HIGH PITCH WHINING SOUND APPEARED DURING ACCELERATION. THE DEALER IDENTIFIED A PROBLEM THAT REQUIRES A NEW TRANSMISSION. THE PARTS ARE BACK ORDERED. I WAS ADVISED TO CONTINUE TO DRIVE THE CAR UNTIL TOYOTA APPROVED THE REPAIR AND THE PARTS WERE AVAILABLE. RESEARCH INDICATED THAT THIS ISSUE IS COMMON AND MAY LEAD TO COMPLETE TRANSMISSION FAILURE PRESENTING A SAFETY ISSUE.
Power train, Feb 22, 2018
4 WEEKS AGO THERE WAS A NOTICEABLE HIGH PITCHED WHINE DURING ACCELERATION FROM 40 MPH AND UP. THE WHINE'S PITCH WOULD CHANGE UP OR DOWN WHEN THE AUTOMATIC TRANSMISSION CHANGED GEARS AND THE VEHICLE'S SPEED CHANGED. ON 2/12/2018, THE TRANSMISSION LET GO (THE ENGINE WOULD REV, BUT NO POWER TO THE WHEELS) WHILE MY WIFE WAS DRIVING ON A BUSY 45 MPH STREET. FORTUNATELY, THE PERSON BEHIND HERE DIDN'T REAR-END HER AND MY WIFE WAS ABLE TO PULL THE VEHICLE INTO A TURNING LANE AND STOP WITH FLASHERS ON. SHE TURNED THE VEHICLE OFF AND ON. THE TRANSMISSION ENGAGED AND SHE WAS ABLE TO DRIVE THE VEHICLE HOME. RIGHT BEFORE THE TRANSMISSION LET GO, SHE HEARD A GRINDING NOISE. WHEN I DROVE THE VEHICLE TO THE DEALERSHIP, THE WHINE WAS GONE ON ACCELERATION, BUT NOW IT WOULD WHINE ON DECELERATION! THE MECHANIC AT THE DEALERSHIP DETERMINED THE TRANSMISSION NEEDED TO BE REPLACED DUE TO AN INTERNAL CLIP THAT BECOMES UNSEATED. THE CLIP CAN CAUSE INTERNAL DAMAGE TO THE TRANSMISSION. THEY WERE WORKING ON ANOTHER HIGHLANDER WITH THE EXACT SAME PROBLEM. THERE IS A CONVERSATION PUBLISHED ON EDMUNDS.COM WITH OTHER PEOPLE REPORTING THE SAME ISSUE I HAD WITH MY HIGHLANDER'S 8-SPEED AUTOMATIC TRANSMISSION. MY HIGHLANDER HAD 13.200 MILES ON IT WHEN I TOOK IT TO THE SHOP. IT TOOK 9 CALENDAR DAYS TO GET THE VEHICLE FIXED DUE TO LIMITED AVAILABILITY OF THE TRANSMISSION. THE DEALERSHIP TOLD ME MY REPLACEMENT TRANSMISSION WAS THE ONLY ONE IN THE COUNTRY (USA) WHEN THEY ORDERED IT! IF THIS IS HAPPENING WITH SO MANY HIGHLANDERS WITH THIS 8-SPEED AUTOMATIC TRANSMISSION, IT'S JUST A MATTER OF TIME BEFORE A SERIOUS ACCIDENT RESULTS FROM THE TRANSMISSION FAILING ON SOMEONE ELSE.
Power train, Jan 17, 2018
AS I WAS TURNING LEFT AT A GREEN ARROW ACROSS A DIVIDED HIGHWAY, THE CAR STOPPED MOVING IN THE MIDDLE OF THE INTERSECTION. THERE WERE NO WARNING LIGHTS OR ALARMS IN ADVANCE OF THE STOP, NOR WERE THERE ANY CRUNCHING OR GRINDING SOUNDS AT THE TIME THE CAR STOPPED. I COULD TELL WHEN I STEPPED ON THE ACCELERATOR AT THE TIME THE LIGHT TURNED GREEN THAT SOMETHING WASN'T RIGHT. AFTER THE CAR STOPPED, I TRIED TO RE-START 2X IN THE INTERSECTION, THEN PUSHED THE CAR OUT OF THE INTERSECTION. THE LIGHTS AND ELECTRICAL CAME ON, BUT WHEN I PUT IT IN GEAR AND HIT THE ACCELERATOR, THE ENGINE REVVED AND THE RPMS WENT UP, BUT THE TIRES DID NOT ENGAGE. TOYOTA DEALERSHIP WITH CALLS TO TOYOTA ENGINEERING TOOK 2 DAYS TO DIAGNOSE IT AS A TRANSMISSION " PRODUCTION ERROR" THAT REQUIRED A "COUNTERMANDED" REPLACEMENT. THEY HAVE HAD THE CAR IN FOR SERVICE FOR OVER 30 DAYS. I WAS CONTACTED LAST FRIDAY THE 12TH TO BE TOLD THAT THE REPLACEMENT PART WAS IN, BUT HAVE NOT BEEN CONTACTED TO PICK UP.
Power train, Vehicle speed control, Engine, Dec 29, 2017
WHILE DRIVING UP THE I-5 GRAPEVINE AT 72 MPH THE CAR SUDDENLY SLOWED WITHOUT ANY WARNING TO UNDER 20 MPH. THE CHECK ENGINE LIGHT TURNED ON AND THE DASH SAID AWD SYSTEM DISENGAGED OR ERROR OR SOME SIMILAR MESSAGE AND TO TAKE TO THE DEALER. I WAS BARELY ABLE TO ACCELERATE TO GET OFF THE ROAD. I PULLED OFF, TURNED THE CAR OFF AND BACK ON, AND IT STARTED RUNNING AGAIN. I'M LUCKY I WAS NOT REAR ENDED.
Power train, Electrical system, Dec 13, 2017
DRIVING APPROXIMATELY 72 MPH WHEN VEHICLE DIED CAUSING A POTENTIALLY VERY HAZARDOUS SITUATION - CHECK ENGINE LIGHT CAME ON, MASTER WARNING LIGHT CAME ON, SEE DEALER FOR REPAIR MESSAGE DISPLAYED. WAS ABLE TO LIMP TO SIDE OF ROAD AND HAD VEHICLE TOWED TO DEALERSHIP. AFTER 2 DAYS OF DIAGNOSTIC TESTING THE ENGINE CONTROL MODULE (ECM) WAS REPLACED UNDER WARRANTY (LESS THAN 12,000 MILES ON VEHICLE). THE VEHICLE IS RUNNING, HOWEVER, NOW NOTICE A DECREASE IN GAS MILEAGE AND DIFFERENCE IN TRANSMISSION SHIFTING SINCE REPLACEMENT.
Power train, Seats, Equipment, Aug 1, 2017
TL* THE CONTACT OWNS A 2017 TOYOTA HIGHLANDER. WHILE THE VEHICLE WAS STATIONARY AND WHILE DRIVING VARIOUS SPEEDS, THE DRIVESHAFT BECAME EXPOSED. IN ADDITION, THE DRIVER AND PASSENGER SEAT ADJUSTMENT LEVERS BECAME DETACHED FROM THE SEAT HARNESS. OAKLAWN TOYOTA IN OAKLAWN, IL (60453-2668) WAS MADE AWARE OF THE ISSUE AND STATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 1,000. UPDATED 09/28/17*LJ****UPDATED 10/24/17*LJ *JS *AS THE CONSUMER STATED THE NAVIGATION SYSTEM AND RADIO FAILED. THE VEHICLE WAS NOT SOLD WITH LEATHER SEATS AS IT WAS SUPPOSED TO HAVE BEEN. *JS
Power train, Apr 7, 2017
TL* THE CONTACT OWNS A 2017 TOYOTA HIGHLANDER. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE WOULD NOT DRIVE FORWARD AND ROLLED BACKWARDS. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR AXLE SHAFT SUPPORT BEARING RETAINING RING FAILED AND CAUSED THE AXLE TO SEPARATE FROM THE TRANS AXLE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 192.