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2018 Toyota Highlander

Problems, recalls and owner-reported issues

Power train is the leading concern among 266 owner complaints filed for this model year. This is the 10th highest complaint count among 25 Highlander model years with reports.

Complaints by model year
  18. 266

Of the 2018 reports, 23 involved a crash and 1 involved a fire. 25 people were injured.

Primary concernPower train66 reports · 25% of complaints
Owner complaints266Filed with NHTSA
Recall relationship5 safety recallsNHTSA campaign records

What owners report most often

  1. Power train66
  2. Service brakes58
  3. Other or unspecified43
  4. Engine33
  5. Electrical system24
  6. Fuel/propulsion system22
  7. Air bags19
  8. Fuel system14

Recalls and investigations

  1. Fuel system, gasoline, delivery, fuel pumpNov 4, 2020

    Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018-2019 4Runner, 2019-2020 Avalon, 2019 Corolla Hatchback, 2017-2019 Highlander, 2018-2020 Camry, 2020 Corolla, 2018-2019 Land Cruiser, 2017-2020 Tacoma, 2019-2020 RAV4, 2019-2020 Sequoia, 2017-2020 Sienna, 2019-2020 Tundra, 2018-2020 Lexus ES350, 2017 Lexus GS200t, 2017-2019 Lexus GS350, 2019 Lexus GS300, 2018-2020 Lexus LC500h, 2019-2020 Lexus LS500, 2018-2019 Lexus GX460, 2017 Lexus IS200t, 2019 Lexus IS300, 2019 Lexus IS350, 2018-2020 Lexus LC500, 2018 Lexus LS500, 2019 Lexus LS500h, 2018-2019 Lexus LX570, 2017 Lexus RC200t, 2019 Lexus RC300, RC350, 2017 and 2019-2020 Lexus RX350, 2018-2020 RX350L, 2019 Lexus UX200, 2018-2019 Lexus NX300 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

    If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.

    Toyota will notify owners, and dealers will replace the fuel pump assembly with an improved one, free of charge. Owners of specific models were notified that remedy parts were available starting January 21, 2021. Owners of other models will be notified as remedy parts become available. Remedy parts should be available for all affected vehicles by late March 2021. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Note: This recall is an expansion of recall 20V-012. Toyota's number for this recall is 20TA02. Lexus' number for this recall is 20LA01.

    Campaign 20V682000 on NHTSA.gov

  2. Fuel system, gasoline, delivery, fuel pumpJan 13, 2020

    Toyota Motor Engineering & Manufacturing (Toyota) recalled certain 2018-2019 4Runner, Highlander, Camry, Land Cruiser, Sequoia, Sienna, Tacoma and Tundra, and Lexus RC 300, RC 350, GS 350, GX 460, IS 300, LC 500, LS 500, LX 570, RX 350L, and 2019 Toyota Avalon and Corolla, and certain Lexus NX 300, and ES 350 vehicles on January 13, 2020. On March 4, 2020, Toyota expanded the recall to include certain 2014-2015 Toyota 4Runner and Land Cruiser, 2018 Avalon, Corolla, 2014 FJ Cruiser, 2017 Sienna and Lexus 2018 ES 350, 2018-2019 GS 300, 2013-2014 GS350, 2014-2015 GX 460, IS 350 and LX 570, 2014 IS F, 2018-2019 IS 350, LC 500H and LS 500H, 2013-2015 LS 460, 2015 NX 200T and RC350, 2017 RC 200T and RX 350. Toyota also removed the 2018-2019 Toyota 4Runner and Land Cruiser and 2018-2019 Lexus GX 460 and LX 570 and 2019 NX300 from inclusion in this recall. On March 19, 2020, Toyota expanded the recall to include 2015 Lexus GS350 vehicles. The low-pressure fuel pump inside the fuel tank may fail.

    If the fuel pump fails, the engine can stall while driving, increasing the risk of a crash.

    Toyota will notify owners, and dealers will replace the fuel pump, free of charge. The recall began May 4, 2020. Owners may contact Toyota customer service at 1-888-270-9371 or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are 20TB02 and 20TA02 for Toyota vehicles and 20LB01 and 20LA01 for Lexus vehicles.

    Campaign 20V012000 on NHTSA.gov

  3. Electrical systemNov 27, 2018

    Fujian Wanda Automobile Glass Industry (Wanda) is recalling certain aftermarket Replacement Windshields sold for use in 2014-2018 Toyota Highlander vehicles. The windshields have an attached wire harness that water may leak into, possibly causing damage to the vehicle's Engine Control Module (ECM).

    The ECM damage may result in the engine stalling, increasing the risk of a crash.

    Wanda will notify owners, and service centers will replace the windshields, and inspect the ECM for damage, having it replaced, as necessary, free of charge. The recall began January 29, 2019. Owners may contact Wanda customer service at 1-864-281-2760.

    Campaign 18E107000 on NHTSA.gov

  4. Service brakes, hydraulic, power assist, vacuumApr 3, 2018

    Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2018 Toyota Camry and Highlander vehicles, 2017 Toyota Sienna and Tacoma vehicles and 2017 Lexus RX350 vehicles. During the manufacturing process, the oil galley in the rotor for the brake booster vacuum pump assembly may have been improperly machined possibly resulting in a sudden loss of brake assist.

    A sudden loss of braking assist can increase the risk of a crash.

    Toyota will notify owners, and dealers will replace the brake booster vacuum pump, free of charge. The recall began on May 9, 2018. Owners may contact Toyota customer service at 1-888-270-9371, or Lexus customer service at 1-800-255-3987. Toyota's numbers for this recall are J0K/JLD.

    Campaign 18V211000 on NHTSA.gov

  5. Equipment, other, labelsDec 20, 2017

    Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2017-2018 Toyota 4Runner and Tundra, 2018 Toyota Highlander, RAV4 and Lexus GX460 and 2017 Toyota Sienna and Tacoma vehicles. These vehicles may have incorrect load carrying capacity modification labels. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."

    An incorrect load information label can result in the operator overloading the vehicle and increasing the risk of a crash.

    Toyota will notify owners and provide them with corrected labels, free of charge. The recall began on January 23, 2018. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are H0Z for Toyota vehicles, and HLF for Lexus vehicles.

    Campaign 17V831000 on NHTSA.gov

Representative owner complaints: fuel system

14 reports, newest first. Show all

  1. Fuel system, Gasoline, Engine, Sep 20, 2021

    The contact owned a 2018 Toyota Highlander. The contact stated the recall repair for NHTSA Campaign Number: 20V012000 (Fuel System, Gasoline) had been completed on the vehicle. The contact stated while her husband was driving 55-65 MPH, the vehicle inadvertently stalled. An unknown warning light was illuminated. The contact stated that her husband veered to the side of the road. The contact's husband was able to restart the vehicle. The vehicle was taken to the dealer who informed the contact's husband that they could not determine the cause of the failure; however, the computer onboard was reset. The contact stated that the failure recurred while driving. The contact's husband was able to restart the vehicle after several attempts however, the failure recurred several times while the contact's husband was taking the vehicle to the nearest dealer. The vehicle was taken to a second dealer - Lithia Toyota of Billings (1532 Grand Ave, Billings, MT 59102) who diagnosed that no issues were found and advised the contact's husband to trade-in the vehicle. The vehicle was not repaired and was traded. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 49,000.

  2. Fuel system, Gasoline, Feb 25, 2021

    TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT HAD EXPERIENCED THE FAILURE WHEN THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE FAILED TO START. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE BATTERY WAS REPLACED HOWEVER, THE FAILURE RECURRED AND OCCASIONALLY CAUSED THE VEHICLE TO STALL. TOYOTA OF ROCKWALL (1250 E I-30, ROCKWALL, TX 75087, (844) 358-4295) WAS CONTACTED AND INFORMED THE CONTACT THAT NO REMEDY WAS AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 72,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

  3. Fuel system, Gasoline, Feb 10, 2021

    TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE FAILURE OCCURRED WHILE MOVING FROM A STOPPED POSITION. THE CONTACT STATED THAT OCCASIONALLY A JUMP WAS NEEDED TO START THE VEHICLE. OCCASIONALLY, THE VEHICLE WOULD RESTART AFTER WAITING FOR SEVERAL HOURS. THE CONTACT STATED THAT HE REPLACED THE BATTERY HOWEVER THE FAILURE PERSISTED. THE VEHCILE WAS TAKEN TO TOYOTA PLAZA MALL (2721 NOSTRAND AVE, BROOKLYN, NY 11210) WHERE NO FAILURE WAS DIAGNOSED HOWEVER, THE BATTERY WAS REPLACED AGAIN. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V682000 (FUEL SYSTEM, GASOLINE) AND BELIEVED THAT THE FAILURE WAS RELATED TO THE RECALL. THE PARTS WERE NOT YET AVAILABLE. THE FAILURE MILEAGE WAS 80,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

  4. Fuel system, Gasoline, Aug 25, 2020

    TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). THE CONTACT CALLED AN UNKNOWN TOYOTA DEALER, LOCATED IN FAIRFIELD, CA, AND IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

  5. Fuel system, Gasoline, Aug 17, 2020

    2018 TOYOTA HIGHLANDER. CONSUMER WRITES IN REGARDS TO FUEL PUMP SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS

  6. Fuel system, Gasoline, Aug 12, 2020

    TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.*DT*JB

  7. Fuel system, Gasoline, Engine, Jul 8, 2020

    TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE). THE CONTACT STATED AFTER STARTING THE VEHICLE, THE VEHICLE IDLED ROUGH. THE LOW-PRESSURE WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED AVONDALE TOYOTA (10005 W, PAPAGO FWY, AVONDALE, AZ 85323, (877) 554-6890) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE FOR THE RECALL REPAIR. THE CONTACT WAS OFFERED A LOANER VEHICLE BUT DECLINED THE OFFER. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 9,000. PARTS DISTRIBUTION DISCONNECT.

  8. Fuel system, Gasoline, Jun 10, 2020

    TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. HOLMAN TOYOTA (1301 NJ-73, MT LAUREL TOWNSHIP, NJ 08054) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

  9. Fuel system, Gasoline, May 29, 2020

    TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE MANUFACTURER AND TOYOTA OF SLIDELL LOCATED AT 300 BEACH RD, SLIDELL, LA, WERE NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

  10. Fuel system, Gasoline, May 13, 2020

    TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. A DEALER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL SHOWED NO RECALL ASSOCIATED WITH THE VIN.

  11. Fuel system, Gasoline, May 12, 2020

    TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED GREG LEBLANC TOYOTA, 220 S HOLLYWOOD RD, HOUMA, LA 70360, (985) 876-7210, AND WAS INFORMED THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

  12. Fuel system, Gasoline, May 5, 2020

    TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. BAYSIDE TOYOTA (105 AUTO DR, PRINCE FREDERICK, MD 20678, (410) 535-1500) AND THE MANUFACTURER WERE MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

  13. Fuel system, Gasoline, Apr 23, 2020

    TL* THE CONTACT OWNS A 2018 TOYOTA HIGHLANDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V012000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT MADE AWARE OF THE ISSUE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

  14. Fuel system, Gasoline, Electrical system, Apr 17, 2020

    PHONE SYSTEM CUTS OUT AND DOESN'T DOWNLOAD CONTACTS. BEING TOLD TOYOTA IS DOING UPDATE. THIS HAS BEEN TOLD TO ME 6-8 TIMES. I CONTINUALLY TAKE THE CAR IN FOR SERVICE. I WAS NEVER CONTACTED ABOUT A FUEL PUMP RECALL THAT CAN CAUSE A CRASH. I FOUND THE RECALL MYSELF. TO THIS DATE I HAVE NOT RECEIVED NOTICE OF THE RECALL. I FORCED TOYOTA TO GIVE ME A RENTAL CAR AND NOT A TOYOTA. THAT WAS ON MARCH 16TH. TO THIS DATE THERE IS NO FIX AND MY CAR IS SITTING IN FLORIDA. TOYOTA REFUSED TO ALLOW ME TO LEAVE IT AT THE DEALERSHIP EVEN THOUGH I LIVE IN DELAWARE. I WAS ALSO TOLD WHEN THEY DO HAVE A FIX I WOULD NEED TO GET THE CAR INTO THE DEALERSHIP WITHIN 10 DAYS, NO MATTER WHAT THE STATE OF THE COUNTRY IS. THEY WILL CANCEL MY RENTAL IF I DON'T. I DO NOT FEEL SAFE IN THIS CAR ANY LONGER SINCE I CONTINUE TO GET LIES FROM THEM ABOUT THE PHONE ISSUE AND NO INFORMATION ABOUT A RECALL. HOW DO I PROCEED WITH A COMPLAINT TO YOU AND IS THE LEMON LAW VIABLE? *TR