2016 Toyota Tacoma
Problems, recalls and owner-reported issues
Power train is the leading concern among 323 owner complaints filed for this model year. This is the 10th highest complaint count among 26 Tacoma model years with reports.
Of the 2016 reports, 4 involved a crash and 4 involved a fire. 1 person was injured.
What owners report most often
Recalls and investigations
Structure, body, hood, hinge and attachmentsJul 3, 2017
Southeast Toyota Distributors, LLC (SET) is recalling certain 2011-2016 Toyota Tacoma and 4Runner vehicles equipped with accessory hood scoops installed by SET or SET dealers. The adhesive attaching the hood scoop may weaken, allowing the hood scoop to detach from the vehicle.
If the hood scoop detaches, it may become a road hazard, increasing the risk of a crash.
SET will notify owners, and dealers will mechanically fasten the scoop to the hood, free of charge. The recall began on September 1, 2017. Owners may contact SET customer service at 1-954-429-2000. SET's number for this recall is SET17B.
Campaign 17V425000 on NHTSA.gov
EngineJun 1, 2017
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2016-2017 Tacoma vehicles equipped with a six-cylinder engine. The affected vehicles have a crank position sensor that may malfunction, potentially resulting in an engine stall.
An engine stall may increase the risk of a crash.
Toyota will notify owners, and dealers will replace the crank position sensor with an improved design, free of charge. The recall began July 26, 2017. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is H0H.
Campaign 17V356000 on NHTSA.gov
Power train, driveline, differential unitApr 27, 2017
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2016-2017 Tacoma vehicles. Oil may leak from the area where the rear differential carrier is assembled to rear axle housing.
If the vehicle is operated with an insufficient amount of oil in the rear differential, the differential may seize and cause a loss of control, increasing the risk of a crash.
Toyota will notify owners, and dealers will inspect the rear differential for oil leakage. Based on the inspection, dealers will either tightening the fastening nuts or replace the fastening nuts and gasket. If the rear differential components are damaged, the rear differential carrier assembly will be replaced. The repairs will be performed free of charge. The recall June 19, 2017. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is H0G.
Campaign 17V285000 on NHTSA.gov
Air bags, knee bolsterOct 14, 2015
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2016 Tacoma trucks manufactured August 20, 2015, to September 10, 2015. In the affected vehicles, incorrect bolts were used to install the driver's knee air bag module.
The incorrect bolts may loosen over time and affect the performance of the driver's knee air bag, increasing the risk of driver injury during a crash that necessitates deployment of the air bags.
Toyota will notify owners, and dealers will install the correct driver's knee air bag module mounting bolts, free of charge. The recall began on November 19, 2015. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's number for this recall is F0T.
Campaign 15V656000 on NHTSA.gov
Representative owner complaints
323 reports, newest first.
Other or unspecified, Sep 11, 2017
ON 6/26/2017 THE BAXTER TOYOTA LINCOLN HAS DIAGNOSED REAR DIFFERENTIAL FLUID LEAK ON MY TOYOTA TACOMA 2016(SAFETY RECALL) UNTIL NOW 9/11/2017 , THEY HAVE NOT FIXED PROBLEM, NOBODY OFFERS ME ALTERNATIVE TRANSPORTATION(THE NOTE FROM SAFETY RECALL SAID TOYOTA WILL PROVIDE TRANSPORTATION IF THEY FOUND A LEAK ON CUSTOMER VEHICLE).TOYOTA DID NOT CARE ABOUT SAFETY,OR TAKE CARE THERE FAIL PRODUCT.I HAVE INSPECTION FORM FROM TOYOTA SHOWING LEAK HAS FOUND ON MY VEHICLE
Power train, Sep 6, 2017
TL* THE CONTACT OWNS A 2016 TOYOTA TACOMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V285000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER VANN YORK AUTO MALL (422 EASTCHESTER DRIVE, HIGH POINT, NC 27262 (336) 841-6200) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Power train, Sep 4, 2017
THE TOYOTA DEALER THAT WILL BE DOING THE WORK REQUIRED FOR THE RECALL (17V-285) HAS HAD VEHICLE FOR SEVEN WEEKS. DUE TO LACK OF PARTS THEY HAVE NOT BEEN ABLE TO DO THE REQUIRED WORK OR EVEN GIVE ME AN ETA. I MAKING PAYMENTS ON A VEHICLE THAT I CAN'T DRIVE AND I AM PAYING FOR A SATELLITE RADIO I CAN'T LISTEN TO AND HAVING TO MAKE MULTIPLE TRIPS TO THE DEALER TO RENEW THE LOANER/RENTAL WHICH HAS REQUIRED ME TO TAKE TIME FROM WORK. THIS HAS GONE ON WAY TOO LONG.
Power train, Aug 28, 2017
TL* THE CONTACT OWNS A 2016 TOYOTA TACOMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V285000 (POWER TRAIN) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO SUNNYVALE TOYOTA DEALER, LOCATED AT 898 W EL CAMINO REAL, SUNNYVALE, CA 94087, PHONE NUMBER:(408) 338-0063, WHERE IT WAS INFORMED THAT THE DIFFERENTIAL WAS LEAKING OIL BUT THE REMEDY PART FOR THE REPAIR NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THE REMEDY PART WILL NOT BE AVAILABLE AT SUNNYVALE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 22,550. VIN TOOL CONFIRMS PART NOT AVAILABLE.
Power train, Aug 26, 2017
I TOOK MY TRUCK TO THE DEALER FOR RECALL NO. 17V-285 ON MAY 15, 2017. IT REMAINS THERE FOR 3 AND HALF MONTHS WITH NO DATE FOR COMPLETING THE REPAIR (DUE TO PART NOT AVAILABLE, I WAS TOLD). DURING THE WAIT, I RECEIVED ANOTHER RECALL NOTICE, 17V-356. THE LENGTH OF THE WAIT IS UNREASONABLE. I WOULD LIKE NHTSA TO HELP THE ADDRESS AND REMEDY THE SITUATION THANK YOU.
Power train, Engine, Aug 24, 2017
TL* THE CONTACT OWNS A 2016 TOYOTA TACOMA. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V356000 (ENGINE) AND NHTSA CAMPAIGN NUMBER: 17V285000 (POWER TRAIN) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER FOR OVER FOUR MONTHS WAITING FOR PARTS TO BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT PARTS FOR THE REPAIR WERE IN LIMITED SUPPLY; THEREFORE, THE WAIT WOULD BE LONGER THAN EXPECTED. THE FAILURE MILEAGE WAS 10,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE AND PARTS DISTRIBUTION DISCONNECT.
Power train, Aug 18, 2017
TL* THE CONTACT OWNS A 2016 TOYOTA TACOMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V285000 (POWER TRAIN); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (FREMONT TOYOTA IN FREMONT CA, 877-687-3007) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Power train, Aug 14, 2017
TL* THE CONTACT OWNS A 2016 TOYOTA TACOMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V285000 (POWER TRAIN) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (TOYOTA OF CEDAR PARK, 5600 183A, LEANDER, TX 78641, (512) 379-7575) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE VEHICLE WAS AT THE DEALER FOR LONGER THAN A MONTH WITH NO ETA ON PARTS AVAILABILITY. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Aug 13, 2017
ARE USED TO THIS FUNCTIONING AND IT STOPS ON THE FREEWAY.
Engine, Aug 11, 2017
TL* THE CONTACT OWNS A 2016 TOYOTA TACOMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V356000 (ENGINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED POE TOYOTA (915-775-2000 LOCATED AT 6330 MONTANA AVE, EL PASO, TX 79925) WHERE IT WAS CONFIRMED THAT THE PARTS WERE TO BE AVAILABLE IN TWO WEEKS. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Power train, Engine, Aug 11, 2017
TL* THE CONTACT OWNS A 2016 TOYOTA TACOMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V356000 (ENGINE) AND 17V285000 (POWER TRAIN) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER LITHIA TOYOTA OF REDDING LOCATED AT 250 E CYPRESS AVE, REDDING, CA 96002; (530) 605-2938 AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED AND WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Engine, Aug 11, 2017
TL* THE CONTACT OWNS A 2016 TOYOTA TACOMA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V356000 (ENGINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER SUN COAST TOYOTA OF SARASOTA, FLORIDA WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Power train, Aug 11, 2017
TL* THE CONTACT OWNS A 2016 TOYOTA TACOMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V285000 (POWER TRAIN); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. DAYTON TOYOTA IN SOUTH BRUNSWICK TOWNSHIP, NJ DIAGNOSED THAT THE VEHICLE'S GASKET WAS LEAKING FUEL AND THE VEHICLE WAS DEEMED UNSAFE TO DRIVE. THE DEALER DECIDED TO KEEP THE VEHICLE AT THE DEALER UNTIL THE RECALL REPAIR WAS COMPLETED. THE DEALER WAS UNABLE TO PROVIDE A TIMEFRAME FOR THE REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WAS UNABLE TO PROVIDE AN ESTIMATED TIME FRAME FOR THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 14,000. PARTS DISTRIBUTION DISCONNECT. ... .UPDATED 11/16/17 *BF CONSUMER STATED VEHICLE WAS REPAIRED 7 WEEKS AFTER I BROUGHT IN FOR SERVICE. UPDATE 10/4/18*JB
Power train, Aug 7, 2017
TL* THE CONTACT OWNS A 2016 TOYOTA TACOMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V285000 (POWER TRAIN) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE TOYOTA OF SARASOTA DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY DUE TO THE PARTS BEING ON BACK ORDER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Structure, Aug 6, 2017
MY DEALERSHIP HAS HAD MY TRUCK FOR OVER 8 WEEKS AND HAS GIVEN ME NO INDICATION WHEN IT WILL BE REPAIRED OR WHEN I WILL GET IT BACK.
Engine, Aug 4, 2017
TL* THE CONTACT OWNS A 2016 TOYOTA TACOMA. WHILE ATTEMPTING TO ACCELERATE ON AN INCLINE, A CRANKING NOISE AND A TAPPING NOISE WERE HEARD FROM THE ENGINE COMPARTMENT. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER (COLONIAL TOYOTA IN MILFORD, CT), BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V356000 (ENGINE). THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.
Other or unspecified, Aug 2, 2017
ON JULY 6, I TOOK MY VEHICLE TO WEST COVINA TOYOTA FOR 25K SERVICE AND RECALL. AT THAT TIME THEY KEPT IT FOR RECALL. I ASKED THEM HOW LONG IT WOULD TAKE AND THEY WOULDN'T GIVE ME DATE. I WAS TOLD TOYOTA WOULD NOT GIVE THEM A DATE, BUT I COULD CALL. CALLED AND TOYOTA TOLD ME 4 TO 6 WEEKS. I TOLD THE DEALER, THAT IF THEY PROVIDED A LOANER, I WOULD PREFER A TRUCK SIMILAR (OR EVEN LESS) TO MY VEHICLE. THE SERVICE MANAGER SAID IT WOULD PROBABLY A FRONTIER. THAT WAS JULY 14. TO DATE NO RESPONSE. ON JULY 19 AND JULY 27, I SENT TEXTS TO THE SERVICE EMPLOYEE (WILLIAM) REGARDING THE STATUS OF THE LOANER AND MY VEHICLE. ON JULY 31, I RECEIVED A CALL FROM WILLIAM SAYING HE DIDN'T KNOW WHEN THE VEHICLE WOULD BE READY. HE NEVER MENTIONED THE STATUS OF THE LOANER. MY COMPLAINT IS THAT PENSKE TOYOTA, COULD AT LEAST HAVE GIVEN ME A TIMEFRAME FOR THE PARTS RATHER THAN PUTTING IT OFF ON ME AND TOYOTA CUSTOMER CARE, THEY ALSO COULD AT MINIMUM SAID THERE IS NO TRUCK AVAILABLE SO I COULD PLAN AROUND REPAIR. THEY HAVE CHOSEN TO BE NO RESPONSIVE AND ARE PLACING THE BLAME ON TOYOTA. THESE TYPES OF THINGS HAPPEN AND ALL I HAVE ASKED FOR ARE THE BEST UPDATE THEY HAVE AT THE TIME. ALSO, THE RECALL NOTICE OFFERED THE LOANER FOR EXTENDED REPAIRS, THEY HAVE CHOSEN TO IGNORE MY REQUEST.
Power train, Aug 2, 2017
TL* THE CONTACT OWNS A 2016 TOYOTA TACOMA. WHILE DRIVING VARIOUS SPEEDS, AN ABNORMAL NOISE WAS HEARD FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (ALAMO TOYOTA 18019 NORTH U.S. HWY 281, SAN ANTONIO, TX 78232), BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED. WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE, IT WAS DISCOVERED THAT THE REAR DIFFERENTIAL HAD AN OIL LEAK. THE DEALER STATED THAT THE PARTS WERE ON BACKORDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V285000 (POWER TRAIN) IN APRIL OF 2017. THE MANUFACTURER WAS NOTIFIED AND STATED THAT PARTS WERE NOT AVAILABLE AND THERE WAS NO TIME FRAME FOR WHEN THEY WOULD ARRIVE. THE FAILURE MILEAGE WAS APPROXIMATELY 1,900.
Power train, Aug 1, 2017
TL* THE CONTACT LEASED A 2016 TOYOTA TACOMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V285000 (POWER TRAIN); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO VISALIA TOYOTA DEALER (LOCATED ON BEN MADDOX WAY IN VISALIA, CA), BUT PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THE REMEDY PART WAS NOT AVAILABLE FOR THE REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Engine, Jul 29, 2017
BROUGHT VEHICLE IN TO DEALERSHIP( NORTHWAY TOYOTA) FOR RECALL NOTICE, AND VEHICLE STALLING. THEY SUPPOSEDLY REPAIRED IT, BUT VEHICLE IS DOING THE EXACT SAME THING, STALLING AND MALFUNCTION INDICATORS ARE ON. CONTACTED THE DEALERSHIP BUT NO ONE WILL RETURN MY CALL. I DON'T THINK THEY DID ANYTHING TO MY VEHICLE THE FIRST TIME.
Other or unspecified, Jul 29, 2017
MY 2016 TACOMA SAFETY RECALL FOR REAR DIFFERENTIAL LEAK. I DROP MY TACOMA OFF @ RON TONKIN DEALER ON JUNE 16TH, 2017 AND IT OVER A MONTH I HAD NOT HEAR ANY UPDATE FROM THE DEALER WHEN MY TRUCK WILL BE FIXED. CONTACTED THE DEALER ON 7/22/17, THEY SAID PART STILL NOT AVAILABLE; HOWEVER, THE RECALL LETTER FROM TOYOTA SAID IT ONLY TAKE FEW HOURS TO COMPLETE THE REPAIR. PLEASE HELP.
Power train, Jul 29, 2017
TOYOTA RECALL -- RECEIVED NOTICE OF RECALL AND TOOK TRUCK TO LOCAL DEALER JUNE 22, 2017 I WAS ADVISED THE IT FAILED THE REAR DIFFERENTIAL LEAK, AND I WAS INFORMED OF A NEW RECALL FOR THE CRANK SHAFT BUT NEITHER COULD BE FIXED DUE TO NO PARTS. I WAS TOLD I CAN DRIVE IT UNTIL THE PARTS COME IN, BUT THE SERIOUSNESS OF THE NHTSA WEBSITE LEADS ME TO BELIEVE THAT I COULD HAVE CRASHED BY CONTINUING TO DRIVE IT. I NEEDED THE TRUCK, TO DRIVE TO CINCINNATI, OH AND BACK ON JULY 11-13 SO I HAD RETRIEVED IT BACK FROM THE DEALER BASED ON THE SERVICE MANAGER'S ASSURANCE THAT IT WAS O.K. TO DRIVE. ON THE WAY BACK FROM THE TRIP TO CINCINNATI ON JULY 13, 2017, I PUT IT IN DRIVE AND APPLIED GAS, BUT NOTHING HAPPENED, JUST AS I WENT TO PUT IT BACK IN PARK, IT LUNGED FORWARD AND I ALMOST HIT A CAR. IT "DELAYED" LIKE THAT ANYTIME I STOPPED TO REST AND STARTED TO CONTINUE BACK ON THE TRIP. I THEN HAD ANOTHER TRIP TO ALABAMA I HAD TO GO ON AND THERE WERE NO RENTAL CARS AVAILABLE, AND AGAIN, I WAS TOLD IT WAS OK TO DRIVE. THE DELAY GOT WORSE ON THAT TRIP AND I TOOK IT BACK TO THE DEALER ON JULY 22, 2017. IT IS STILL AT THE DEALER AND NO RELIEF IN SIGHT YET AFTER 6 WEEKS SO FAR.
Suspension, Power train, Jul 26, 2017
RECEIVED RECALL NOTICE 17V285000 FOR REAR DIFFERENTIAL LEAK. I TOOK THE TRUCK TO THE DEALERSHIP WITH LESS THAN 9K MILES AND THE TRUCK HAD THE DREADED LEAK. DEALERSHIP GROUNDED THE VEHICLE. IT HAS BEEN OVER A MONTH AND 4 CHECK INS WITH THE DEALER AND NO ETA FOR FIX. CALLED CUSTOMER SERVICE AND THEY CANNOT GIVE A TIME FOR A FIX. THEY HAVE PROVIDED A RENTAL VEHICLE, FIRST A DODGE TRUCK SINCE I HAD OBLIGATIONS, THEY PROVIDED THAT FOR 2 WEEKS THEN REQUESTED I GET A CAR. I AGREED BUT NOW IT IS TIME FOR VACATION AND NEED A TRUCK AGAIN. CALLED CUSTOMER SERVICE TO EXPLAIN FRUSTRATION WITH DELAY THE GAVE ME A CASE NUMBER 1707241363 AND STATED SINCE I WAS REQUESTING AN IMMEDIATE FIX OR FOR THEM TO PURCHASE A CASE MANAGER WOULD HAVE TO CALL ME WITHIN 24 HOURS. CASE MANAGER DID NOT CALL WITHIN 24 HOURS BUT DID RECEIVE A CALL FROM THE DEALERSHIP THAT ENTERPRISE HAD NO TRUCKS AT THIS TIME BUT AS SOON AS ONE WAS AVAILABLE THEY WOULD PROVIDE ME WITH A TRUCK. I CALLED BACK TO CUSTOMER SERVICE AND WAS CONNECTED TO CASE MANAGER [XXX] WHO SAID, "DID THE DEALERSHIP CALL YOU? " I EXPLAINED YES BUT THERE MUST BE SOME CONFUSION. I WANT MY TRUCK BACK FIXED OR FOR THEM TO PURCHASE TRUCK BACK. SHE GOT VERY LOUD AND UNPROFESSIONAL AND STATED. " IT IS A RECALL AND WE ARE ONLY PROVIDING LOANERS AND NO BUYBACKS". THIS HAS MADE THE SITUATION WORSE AND I EXPLAINED THAT THERE ARE OTHER ISSUES THAT HAVE BEEN REPORTED TO THE DEALER AS WELL SUCH AS TRANSMISSION NOT GOING INTO GEAR AND SQUEAKY LEAF SPRINGS. I LET THEM KNOW THAT I THOUGHT TOYOTA WOULD HAVE HAD A BETTER PLAN IN PLACE TO HAVE THE PARTS AVAILABLE AND THE LENGTH OF WAIT TIME IS UNACCEPTABLE. PERHAPS A CLASS ACTION LAW SUIT NEEDS TO START NOW. I HAD TO ASK 4 TIMES FOR HER MANAGERS NAME AND SHE FINALLY SAID SHE WOULD CALL ME WITHIN 1 BUSINESS DAY AND HER NAME IS [XXX]. THIS IS MY FIRST NEW VEHICLE FOR ME AND NOT A GOOD FEELING. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Engine, Jul 25, 2017
TL* THE CONTACT OWNS A 2016 TOYOTA TACOMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V356000 (ENGINE) AND 17V285000 (POWER TRAIN). THE DEALER (ALL STAR TOYOTA, 9150 AIRLINE HWY, BATON ROUGE, LA 70815, (225) 490-7608) HAD BEEN UNABLE TO DETERMINE WHEN THE REMEDY AND PARTS MAY BE SUPPLIED FOR THE REPAIRS. THE DEALER INDICATED THAT NHTSA CAMPAIGN NUMBER: 17V356000 (ENGINE) WAS COMPLETED BUT THE CONTACT HAD NO RECORD OF THE REPAIR FROM THE DEALER. THE MANUFACTURER WAS CONTACTED CONCERNING THE TWO RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Other or unspecified, Jul 24, 2017
REAR DIFFERENTIAL RECALL. TOOK IT IN A MONTH AND A HALF AGO. WAS TOLD IT WAS LEAKING REALLY BAD. THEY TEMPORARILY "FIXED" IT AND WAS TOLD IT WOULD TAKE A WEEK FOR PARTS TO ARRIVE. MONTH AND A HALF LATER AND NOTHING. I KEEP CALLING THE DEALERSHIP AND TOYOTA HQ SINCE THEY CAN'T EVEN NOTIFY ME OF WHAT'S GOING ON. SO I'VE BEEN RUNNING ON A REALLY BAD LEAK FOR A MONTH AND A HALF.