2004 Volkswagen Jetta
Problems, recalls and owner-reported issues
Engine and engine cooling is the leading concern among 233 owner complaints filed for this model year. This is the 14th highest complaint count among 26 Jetta model years with reports.
Of the 2004 reports, 15 involved a crash and 20 involved a fire. 15 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Engine and engine cooling, engineMar 7, 2014
The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.
A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.
Campaign 14E007000 on NHTSA.gov
Service brakes, hydraulic, foundation components, master cylinderMar 29, 2007
CERTAIN CARDONE MASTER CYLINDERS WITH PART NUMBERS 10-2925, 10-2987, 10-2987MZA, 10-3083, 11-3015, 11-3042, 11-3044, 11-3045, 11-3047, 11-3064, AND 11-3156, AND WITH DATE CODES LOWER THAN DCA7078 SOLD AS REPLACEMENT EQUIPMENT FOR USE ON THE VEHICLES LISTED ABOVE. THE SEAL ON MASTER CYLINDER CAN FAIL AND LEAK BRAKE FLUID.
LOSS OF BRAKE FLUID CAN RESULT IN POOR BRAKING PERFORMANCE, POSSIBLY RESULTING IN A VEHICLE CRASH.
CARDONE WILL NOTIFY OWNERS AND OFFER TO REPURCHASE ANY DEFECTIVE MASTER CYLINDERS. THE RECALL BEGAN DURING APRIL 2007. OWNERS CAN CONTACT CARDONE AT 1-800-777-4780.
Campaign 07E023000 on NHTSA.gov
Exterior lighting, brake lights, switchFeb 20, 2007
ON CERTAIN PASSENGER, WAGON, AND CONVERTIBLE VEHICLES EQUIPPED WITH OR WITHOUT CRUISE CONTROL, A BRAKE LIGHT SWITCH MAY MALFUNCTION IF IT WAS INSTALLED INCORRECTLY.
THE BRAKE LIGHTS COULD BECOME INOPERATIVE, OR REMAIN ON. FAILURE TO PROVIDE THE PROPER SIGNAL WHEN BRAKING COULD LEAD TO A CRASH WITHOUT WARNING.
DEALERS WILL INSTALL THE NEWLY DESIGNED BRAKE LIGHT SWITCH FREE OF CHARGE. THE RECALL BEGAN ON APRIL 27, 2007, AND WILL BE CONDUCTED IN SEVERAL STAGGERED MAILINGS THROUGH SEPTEMBER 21, 2007. VEHICLES WITHIN THE MAKE, MODEL, AND MODEL YEAR OF THIS POPULATION MAY BE INVOLVED IN EITHER THIS RECALL OR 06V-183, BUT NOT BOTH. THE REMEDY IS THE SAME FOR EACH RECALL. VOLKSWAGEN DEALERS WILL APPLY THE REMEDY BASED ON THE VIN NUMBER OF THE VEHICLE. OWNERS MAY CONTACT VW AT 1-800-822-8987.
Campaign 07V063000 on NHTSA.gov
Fuel system, dieselDec 15, 2004
ON CERTAIN PASSENGER VEHICLES, THE HIGH PRESSURE DIESEL PUMPS WERE PRODUCED WITH AN IMPROPER FASTENER, WHICH COULD ALLOW DIESEL FUEL TO ESCAPE FROM THE PUMP.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE MAY LEAD TO A FIRE.
DEALERS WILL REPLACE THE DIESEL PUMP. THE RECALL BEGAN ON FEBRUARY 8, 2005. OWNERS SHOULD CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 04V586000 on NHTSA.gov
Representative owner complaints: fuel system
28 reports, newest first. Show all
Fuel system, Diesel, Aug 25, 2015
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE HAVING THE VEHICLE SERVICED BY AN INDEPENDENT MECHANIC, THE CONTACT WAS INFORMED THAT THE VEHICLE WAS LEAKING FUEL INTO THE ENGINE COMPARTMENT. AN INDEPENDENT MECHANIC STATED THAT THE TANDEM PUMP BECAME INOPERABLE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 220,000. UPDATED 10/9/15 *LN THE CONSUMER BELIEVED HIS VEHICLE SHOULD HAVE BEEN INCLUDED IN THE FUEL SYSTEM RECALL. HOWEVER, HIS PRODUCTION YEAR WAS NOT INCLUDED. UPDATED 04/11/16.*JB *CN
Fuel system, Gasoline, Jul 1, 2013
A LITTLE UNDER 3 YEARS AGO (OCT. 2010) I STARTED NOTICING A FAINT GAS SMELL COMING FROM MY CAR. OVER A 2 WEEK PERIOD THE SMELL GRADUALLY GOT STRONGER AND MY MPG SLOWLY DECREASED. AFTER TAKING MY CAR INTO A SHOP IT WAS DETERMINED THERE WAS A CRACK NEAR THE FUEL PUMP GASKET AND THE FUEL PUMP NEEDED TO BE REPLACED. NOW 2 WEEKS AGO (MAY 2013) THE EXACT SAME SYMPTOMS STARTED UP AGAIN AND AFTER TAKING MY CAR BACK TO THE SHOP THEY TOLD ME THE EXACT SAME THING. THERE WAS A SMALL CRACK NEAR THE GASKET ON MY FUEL PUMP AND IT NEEDED TO BE REPLACED. THERE IS AN OBVIOUS DESIGN FLAW TO CAUSE ME TO REPLACE 2 FUEL PUMPS IN A 3 YEAR SPAN. *TR
Fuel system, Diesel, Jun 3, 2011
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE FUEL PUMP WAS LEAKING AND CAUSING THE VEHICLE TO BECOME RESISTANT TO STARTING. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 04V586000 (FUEL SYSTEM, DIESEL). THE CONTACT CALLED THE DEALER REGARDING THE RECALL AND THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE CONTACT WAS CONCERNED THAT THE VEHICLE COULD POTENTIALLY CAUSE A FIRE. THE FAILURE MILEAGE WAS 90,500. UPDATED 06/24/11 *BF THE CONSUMER DISPUTED THE DEALERS RESPONSE SINCE HE BELEIVED HIS VIN FELL IN THE PUBLISHED VIN RANGE OF THE RECALL DESCRIBED IN VW'S DOCUMENTATION PROVIDED TO NHTSA. UPDATED 06/30/11
Engine and engine cooling, Fuel system, Gasoline, Power train, Electrical system, Apr 28, 2011
MY 2004 VW JETTA 1.8 TURBO WHICH I PURCHASED NEW IS HAVING TRANSMISSION PROBLEMS. MY CAT HAS ONLY 66,000 MILES IN IT AND HAS BEEN WELL MAINTAINED. IN THE PAST TWO YEARS I HAVE REPLACED THE FUEL PUMP, BATTERY, CATALYTIC CONVERTER, NUMEROUS VACUUM LEAKS ECT...BUT A TRANSMISSION???? VOLKSWAGEN NEEDS TO ISSUE A RECALL AS THIS IS WAY TO COMMON!! PLEASE HELP! *TR
Fuel system, Gasoline, Jun 5, 2010
ON MARCH 25, 2007, I WOKE UP TO A STRONG FUEL LEAKAGE ODOR, SEEKING FOR AIR, ALMOST FINDING IT IMPOSSIBLE TO BREATHE PROPERLY, FORCING ME TO EVACUATE MY HOUSE AT LATE HOURS OF THE NIGHT THE GAS SMELL WAS COMING FROM MY CAR IN THE GARAGE. I CALLED DEALER, EXPLAINED MATTER. DEALER TOLD ME MY CAR WAS NO LONGER UNDER WARRANTY FOR THIS KIND OF SERVICE/OR REPAIR. THE CAR HAD 49,419 MILES AND WAS 4 YEARS OLD BUT VOLKSWAGEN WARRANTY IS COVERED FOR 50,000 MILES OR 5 YEARS WHICHEVER OCCURS FIRST. I CALLED VOLKSWAGEN BUT THEY ONLY CONFIRMED THE DEALER'S STATEMENT. TOOK CAR TO LOCAL SHOP, THEY REPLACED FUEL TANK AND FUEL PUMP ON MARCH 26, 2007, COST $754.11. THREE MONTHS AFTER THE STRONG GAS SMELL CAME BACK ONLY DIFFERENCE THE ENGINE LIGHT CAME ON AND SMELL WAS NOT AS STRONG. I TOOK CAR TO A DIFFERENT SHOP ON MAY 22, 2008 THEY REPAIRED GAS TANK AND FUEL PUMP SEAL COSTING ME $316.20. THIS APRIL RECEIVED A LETTER FROM VOLKSWAGEN FOR FAULTY CATALYTIC CONVERTER, RESEARCHED CONNECTION TO POTENTIAL GAS LEAK AND FOUND IN DISBELIEF THE GAS LEAK RECALL ON 2005, WHICH I WAS NOT NOTIFIED IN 2005 OR 2007. *TR
Fuel system, Diesel, May 12, 2010, fire
TL* THE CONTACT OWNS A 2004 VOLKSWAGEN JETTA. WHILE DRIVING AT SPEEDS OF 40 MPH, THE VEHICLE CAUGHT ON FIRE. THE POLICE AND FIRE DEPARTMENT WERE CALLED TO THE SCENE WHERE THE FIRE WAS EXTINGUISHED AND A FIRE REPORT WAS FILED ACCORDINGLY. THE MANUFACTURER ADVISED THERE WERE NO RECALLS ON THE VEHICLE AND WOULD NOT PROVIDE ANY ASSISTANCE. THE CONTACT INQUIRED ABOUT NHTSA CAMPAIGN ID NUMBER 04V586000 (FUEL SYSTEM, DIESEL) HOWEVER, THE MANUFACTURER ADVISED THEY HAD NO KNOWLEDGE OF THE RECALL. THE CURRENT AND FAILURE MILEAGES WERE 70,000.
Fuel system, Gasoline, Equipment, Oct 18, 2009
I AM THE OWNER OF A 2004 VOLKSWAGEN JETTA GLI, WHICH I GARAGE AT MY CONDOMINIUM. IN MARCH 2006, THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION ISSUED A RECALL OF VOLKSWAGEN AND AUDI 2003 CARS WITH 1.8L TURBO ENGINES DUE TO ELECTRICAL FAILURE OF THE FUEL PUMPS. I RAISE THE POSSIBILITY OF MY CAR BEING INVOLVED IN THE MANUFACTURING MALFUNCTION, BUT NOT INCLUDED IN THE RECALL. 07/17/2009: CAR TOWED TO VOLKSWAGEN AUTOBARN OF EVANSTON. COSTS: $74.15. 07/25/2009: INFORMED THAT THE CAR REQUIRED A NEW BATTERY AND FUEL PUMP. PARTS & LABOR COSTS: $905.85. AFTER PAYING FOR THE REPAIRS AND WAITING FOR DELIVERY, THE CAR WOULD NOT START. 07/27/2009: RETRIEVED THE CAR AFTER VW AUTOBARN SERVICE INSTALLS A SECOND FUEL PUMP, DUE TO A DEFECT IN THE PREVIOUS PART. I DROVE THE CAR HOME AND PARKED UNDERGROUND. 07/28/2009: I DROVE TO THE FAA REGIONAL OFFICE IN DES PLAINES, IL. AT APPROXIMATELY 18:30, I ATTEMPTED TO LEAVE HOWEVER, THE CAR DID NOT START IN THE SAME FASHION THAT LED TO THE INITIAL REPAIR. THE CAR IS TOWED BACK TO VOLKSWAGEN. 08/17/2009: INFORMED BY THE VW AUTOBARN SERVICE MANAGER THAT THEY HAVE GONE TO EXTRAORDINARY EFFORTS TO REPAIR THE CAR: DRIVEN THE CAR ON MULTIPLE OCCASIONS INCLUDING TAKING IT HOME OVERNIGHT; COMMUNICATED WITH THE GERMAN SERVICE OFFICE TO PURSUE OTHER POSSIBLE CAUSES FOR FUEL PUMP FAILURES. COSTS FOR TOWING, FUSES, RELAY SWITCHES, LEADS, CONNECTORS AND TECHNICIAN LABOR: $574.11. AFTER PAYING FOR THE ABOVE REPAIRS, AGAIN, THE CAR WOULD NOT START. 08/28/2009: INFORMED THE FUEL IN THE CAR CONTAINED 40% ALCOHOL AND IS THE CAUSE OF FAILURE OF THE THREE PREVIOUS FUEL PUMPS. MOREOVER, I WAS RESPONSIBLE FOR VOIDING THE WARRANTY OF THE PREVIOUS FUEL PUMPS AND NOW FINANCIALLY RESPONSIBLE FOR $1400 IN NEW CHARGES, INCLUDING THE COST OF A FOURTH FUEL PUMP. I LAST PURCHASED 12.63 GALLONS PREMIUM FUEL ON JUNE 26 WITHOUT ISSUE UNTIL JULY 17. *TR
Fuel system, Gasoline, Equipment, May 29, 2009
ELECTRONIC FUEL PUMP CRACKS AND LEAKS FUEL ONTO LIVE ELECTRICAL CONNECTIONS TO FUEL PUMP LOCATED UNDER REAR PASSENGER SEAT. BY TIME YOU SMELL GAS INSIDE OF VEHICLE, GAS HAS PUDDLED ABOUT 1/4" DEEP ON THE ELECTRICAL CONNECTIONS POWERING THE FUEL PUMP. DEALER WARNS NOT TO DRIVE DUE TO RISK OF FIRE OR EXPLOSION. HAPPENED FIRST IN MAY OF 2007 AT 64,000 MILES. VW UNCONCERNED AND DID NOT REMEDY. HAPPENED AGAIN MAY OF 2009 AT 96,000 MILES. VW AGAIN UNCONCERNED. I ASSUME IT MUST BE SAFE TO DRIVE. DOES SOMEBODY HAVE TO DIE FIRST? *TR
Fuel system, Diesel, Jan 27, 2009
MY CAR LITERALLY TURNED OFF WHEN I WAS TURNING A CORNER...LUCKILY I WASN'T ON THE FREEWAY. THE BATTERY WAS FINE. IT TURNED OUT TO BE THE LIFT FUEL PUMP FOR MY 2004.5 VOLKSWAGEN JETTA TDI PD BEW. I WAS CHARGED $400 BY A LOCAL VW MECHANIC. THE DEALERSHIP WOULD CHARGE $800. IF I HAD IT DONE IN TDI CLUB, IT WOULD BE AROUND $200. *TR
Fuel system, Gasoline, Jan 5, 2009
NOISE STARTED, A HIGH-PITCHED WHINING. TOOK MY CAR TO MY MECHANIC AND IT IS THE SAME DARNED THING IT WAS IN FEBRUARY, 2008! THE FUEL PUMP. HE TELLS ME HE CHANGES THEM OUT ON VW'S ALL THE TIME. THE PART IS A VW DEALER PART ONLY AND IT'S DEFECTIVE, JUST LIKE THE 2003 VW PASSAT PUMPS WERE! *TR
Fuel system, Gasoline, Nov 10, 2008
CAR WAS SMELLING OF GAS. LOOKED UNDER CAR AND FOUND GAS LEAKING FROM UNDERNEATH CAR. TOOK IT TO CAR DEALERSHIP AND THEY SAID THE FUEL PUMP HAD TWO SMALL PIN HOLES IN IT. REPLACED IT AT NO COST. *TR
Fuel system, Gasoline, Power train, Electrical system, Sep 16, 2008
THE LATEST INCIDENT WITH THIS 2004 VW JETTA IS ONE IN WHICH EVERYTHING ELECTRIC STOPS WORKING. NO A/C, NOT LIGHTS, NO BLINKERS, NO WINDOWS, NO HORN - AND THERE IS A SMELL OF SMOKE IN THE CAR. THIS FIRST HAPPENED IN JANUARY/08 AND THE DEALERSHIP SAID IT WAS WIRING. NOW IT HAPPENED AGAIN! OCCURS JUST WHILE DRIVING ALONG. CAR SMELLS LIKE SMOKE AND EVERYTHING STOPS WORKING. I GET THE RUNAROUND FROM THE DEALER, VISTA VW IN POMPANO BEACH, FL. THEY ALWAYS SEEM TO FIND SOMETHING WRONG WITH THE CAR NOW THAT IS NOT UNDER WARRANTY. PLEASE INVESTIGATE THIS - THERE IS SOMETHING WRONG WITH THESE JETTA'S! I HAVE FOUND 100'S OF COMPLAINTS ON CONSUMER SITES ABOUT THIS CAR. I AM TIRED OF PAYING MY HARD EARNED DOLLARS TO THE DEALER WHEN THIS IS AN ISSUE WITH THE MANUFACTURER OF THIS CAR. I ADVISED THE DEALER OF THIS WHEN I TOOK IT IN IN JANUARY; HIS RESPONSE WAS, TOO BAD, YOU DO NOT QUALIFY FOR THE CAR LEMON LAW SINCE THE CAR IS OUT OF WARRANT AND PURCHASED IT IN DEC/05. PLEASE DO SOMETHING FOR US CONSUMERS THAT ARE TIRED OF BEING MANIPULATED AND OVERCHARGED FOR ISSUES THAT SHOULD BE THE RESPONSIBILITY OF THE AUTO MANUFACTURER. PLEASE LET ME KNOW IF THERE IS ANYONE OTHER AGENCY I CAN CONTACT. I WILL NOT GIVE UP ON THIS AND HOPE YOU CAN ASSIST ME. THANK YOU. *TR
Fuel system, Diesel, Aug 29, 2008
CAR STARTED NORMALLY, PULLED TO ENTRANCE TO ROAD, ENGINE STALLED SUDDENLY AND WOULD NOT RESTART. AFTER SEVERAL ATTEMPTS, ENGINE STARTED AND RAN NORMALLY. AFTER 10 MILES, STOPPED AT CONVENIENCE STORE. ENGINE STARTED NORMALLY AND ABRUPTLY STALLED WHILE ENTERING INTERSTATE HIGHWAY. AGAIN DIFFICULT TO RESTART, BUT FINALLY DID. RAN FINE FOR NEXT 45 MILES. A THIRD STALL HAPPENED THE NEXT MORNING. ALL THREE STALLS HAPPENED WITHIN 30 TO 90 SECONDS OF STARTUP. SUSPECT THAT THE IN-TANK "LIFT PUMP" WAS FAILING INTERMITTENTLY. THERE WOULD BE ENOUGH FUEL IN THE FILTER TO RUN ENGINE FOR A WHILE WITHOUT THE LIFT PUMP FUNCTIONING. THE LIFT PUMP HAS NOW BEEN REPLACED. *TR
Fuel system, Diesel, Feb 28, 2008
TL*THE CONTACT OWNS A 2004 VOLKSWAGEN JETTA. THE CONTACT NOTICED A LEAK AND SMELLED FUMES IN THE PASSENGER COMPARTMENT. THE DEALER STATED THAT THE FAILURE WAS CAUSED BY THE DIESEL FUEL SYSTEM. SHE FOUND A RECALL ON THE EXACT SAME FAILURE ON THE MANUFACTURER'S WEBSITE; HOWEVER, THE DEALER STATED THAT HER VIN WAS NOT INCLUDED AND REFUSED TO MAKE A REPAIR. THE FAILURE MILEAGE WAS 82,000 AND CURRENT MILEAGE WAS 84,000. UPDATE 04-02-08 *BF
Fuel system, Gasoline, Feb 8, 2008
ON 2/4/08 AT 7:30 A.M. I GOT IN MY 2004 VW JETTA WAGON AND ALTHOUGH IT WAS TURNING OVER, IT WOULD NOT START AT ALL. IT HAD OPERATED PERFECTLY THE NIGHT BEFORE. I HAD IT TOWED TO OUR MECHANIC THAT WE HAVE USED FOR NEARLY 10 YEARS. THE MECHANIC CALLED & SAID IT WAS THE IN-TANK FUEL PUMP AND THE ASSOCIATED COMPONENT. HE STATED HE HAS HAD A LOT OF THESE BROUGHT TO HIM IN VW'S AND THIS IS A COMMON FAILURE. HE STATED WHEN HE CALLED ABOUT THE PART THEY SAID, "OH YES, WE HAVE THAT PART IN STOCK NO PROBLEM." HE REPLACED THE FUEL PUMP ON 2/6/08 AND AGAIN STATED THIS SEEMED TO BE A COMMON FAILURE IN VW'S. HE ALSO STATED THE MILEAGE ON OUR 2004 VW JETTA WAGON WAS NOT SUFFICIENT TO WARRANT SUCH A FAILURE UNLESS THERE WAS A PROBLEM WITH THE MECHANISM AND SUGGESTED I REPORT THE FAILURE. THE REPAIR COST WAS $697.59 TOTAL. *TR
Engine and engine cooling, Fuel system, Diesel, Sep 21, 2007
AFTER DRIVING 800 HIGHWAY MILES FROM FLORIDA, WITH 400 MILES LEFT TO GO WE STOPPED FOR THE NIGHT. THE NEXT MORNING THE CAR WAS BUCKING AND REFUSED TO RUN. WE ADDED A FUEL ADDITIVE AND MANUAL SHIFT IN ORDER TO KEEP THE CAR RUNNING AND GET IT HOME. ON AUG. 27TH WE CHANGED THE FUEL FILTER AND TOOK THE CAR FOR A TEST DRIVE. THE CAR STALLED WHEN GOING UP A HILL APRROX. 500 FT FROM HOUSE. IT WOULD NOT RESTART. THE CAR WAS TOWED TO THE DEALER ON AUG. 28TH AND IS STILL THERE ON SEPT. 20TH. SO FAR THEY HAVE REPLACED THE FUEL IN THE TANK AND THE FUEL FILTER, AND THE EGR VALVE WAS REPLACED. THE CAR IS STILL RUNNING SLUGGISH AND BUCKING. THEY CAN'T FIND OUT WHAT IS WRONG WITH IT. NEXT THEY WANT TO TAKE APART THE INTAKE MANIFOLD EVEN THOUGH THEY ARE NOT SURE THAT IS THE PROBLEM. THE CAR IS A 2005 AND HALF JETTA DIESEL WITH 63,000 MILES ON IT. THE CAR IS UNSAFE TO DRIVE AND IS THE CAR I DEPEND ON TO TAKE MY CHILDREN BACK & FORTH TO SCHOOL (A 20 MILE TRIP ONE WAY). *TR
Fuel system, Diesel, May 1, 2007
TL*THE CONTACT OWNS A 2004 VOLKSWAGEN JETTA TDI. THE CONTACT SMELLED DIESEL FUEL INSIDE THE CAB AND FOUND DIESEL FUEL LEAKING UNDER THE FUEL PUMP. THE DEALER HAD NOT DIAGNOSED THE FAILURE. HOWEVER, RECALL #04V586000 WAS RELATED TO THIS FAILURE. THE CURRENT AND FAILURE MILEAGE WERE 70,000. *AK
Engine and engine cooling, Fuel system, Diesel, Fuel system, Other, Equipment, Feb 23, 2007
ON 1/25/2007 OUR VEHICLE WAS TAKEN IN TO DEALER SERVICE DEPARTMENT FOR REPAIR OF AN ENGINE VIBRATION. INITIAL DIAGNOSIS WAS THE TIMING BELT AND IT WAS ADJUSTED APPROXIMATELY 4 DEGREES AND PROMISED TO BE READY ON 1/27/07. BELT ADJUSTMENT DID NOT FIX THE PROBLEM AND CAR WAS NOT PICKED UP. ADDITIONAL DIAGNOSIS WAS PERFORMED, INCLUDING COMPRESSION TEST OF ENGINE, AND TECHNICIAN CONTACTED VOLKSWAGEN FOR ASSISTANCE. AFTER WEEKS OF DIAGNOSIS AND TESTING WE WERE TOLD THAT THE IN TANK FUEL PUMP THAT WAS REPLACED AT A DIFFERENT VW DEALERSHIP ON 9/11/06 HAD FAILED. RESEARCHING NHTSA I ALSO FOUND OUT THAT IT WAS A RECALLED PUMP. BECAUSE THE MILEAGE WAS ALMOST 3K OVER THE WARRANTY OF THE PART AND VW ALREADY SATISFIED THE RECALL VW WOULD NOT COVER A REPLACEMENT. THE NEW FUEL PUMP ALSO DID NOT FIX THE VIBRATION PROBLEM. DEALERS DIAGNOSIS WITH VOLKSWAGEN'S ASSISTANCE CONTINUED UNTIL 2/8/07 WHEN WE WERE TOLD THAT A VALVE LIFTER IN THE CAM ASSEMBLY HAD FAILED CAUSING THE VIBRATION. DEALERSHIP RECOMMENDED A COMPLETE "CYLINDER HEAD REPLACEMENT" AT A COST OF ABOUT $4,500. MY HUSBAND ASKED TO SPEAK WITH THE MECHANIC AND DETERMINED THAT THE DAMAGE WAS ONLY TO ONE VALVE LIFTER. MY HUSBAND AND I DECIDED TO FIX WHAT WAS BROKEN AND ONLY FIXED THE DAMAGED LIFTER WHICH WAS ESTIMATED AT ABOUT $500. THE DEALER AGREED TO PERFORM THIS REPAIR, BUT WOULD NOT WARRANTY THE WORK BECAUSE THEY WERE CONCERNED THAT CYLINDER HEAD MIGHT BE FAULTY. OUR VEHICLE WAS FINALLY REPAIRED AND ABLE TO BE PICKED UP ON 2/19/07. COST OF REPAIRS WAS NEGOTIATED WITHIN OUR SATISFACTION, HOWEVER, THE SERVICE WAS NOT TIMELY AND FEEL THAT THE PARTS IN THE VEHICLE ARE BELOW STANDARD. NOW WE HAVE AN ADDITIONAL PROBLEM WE DID NOT HAVE BEFORE TAKING IT IN FOR REPAIR. TWO DAYS AFTER WE RECEIVED THE VEHICLE FROM THE DEALERSHIP WE FIGURED OUT THE FUEL GAUGE IS NO LONGER WORKING PROPERLY AND HAS A FALSE READING OF APPROXIMATELY 1/4 TANK WHEN THE TANK IS EMPTY. *JB
Fuel system, Other, Feb 17, 2007
FUEL PUMP LEAK. THE FUEL PUMP WAS FOUND TO BE LEAKING BY THE DEALERSHIP. THE DEALERSHIP COULD NOT EXPLAIN WHERE THE LEAK WAS COMING FROM OTHER THEN SAYING 'THE FUEL PUMP', THEY COULD NOT SAY IF THE PUMP PART WAS COVERED UNDER THE PREVIOUS RECALL IN 2005, THEY COULD NOT SAY IF THE PUMP WAS REPLACED UNDER THAT RECALL OR GIVE ANY INFORMATION ABOUT THE PREVIOUS RECALL. *JB
Fuel system, Diesel, Nov 29, 2006
2004 JETTA DIESEL - FUEL PUMP/GASKET LEAKING -FALLS W/IN VIN RECALL #'S. FOR THIS VERY PROBLEM. DEALER/MANUFACTURE STATES RECALL NOT FOR MY VIN#. HAS THE VERY PROBLEM THE RECALL FOR FUEL PUMP/GASKET LEAKING THERE FOR REPLACEMENT DESCRIBES. DEALER STATES NEED TO REPLACE PUMP/GASKET. RECALL STATES REPLACEMENT OF PUMP/GASKET. VW OF AMERICA CAN NOT TELL ME THE PARAMETERS OF THE RECALL, JUST THAT MY CAR DOES NOT QUALIFY. SOMETHING IS NOT RIGHT WITH THIS SITUATION. PLEASE HELP IF YOU CAN.
Fuel system, Diesel, Jun 13, 2006
I BOUGHT A USED 2004 JETTA TDI AT D'ARCY VOLKSWAGEN OF JOLIET IL. ON FEBRUARY 2005. MY TANDEM PUMP HAS FAILED AND IS SIGNIFICANTLY LEAKING FUEL. I TOOK IT TO LOU BACKRODT VOLKSWAGEN OF ROCKFORD IL, AND I RECEIVED AN ESTIMATE ON THE TOTAL COST. I DID MY OWN RESEARCH AND FOUND OUT THAT THIS MY AUTOMOBILE AND PUMP IS COVERED UNDER A RECALL CAMPAIGN VY (04V-586) WITH NHTSA CAMPAIGN ID NUMBER: 04V586000 AND DOCUMENT NUMBER RCRIT-04V586-7306.PDF. I TALKED TO VW CUSTOMER SERVICE (TICKET NUMBER 60206323) AND THEY REFUSE TO COVER THE COST WHICH CAN BE PROVED WITH YOUR LETTER RCRIT-04V586-7306.PDF. I NEED FOR VW TO COVER THE OVERALL COST OF THIS REPAIR SINCE IT IS A DEFECT THAT HAS BEEN RECALLED BY VW. I NEVER RECEIVED A LETTER OF NOTIFICATION SINCE I AM THE SECOND OWNER OF THE VEHICLE. VEHICLE VIN # IS 3VWSR69MX4090734, WHICH IS WITHIN THE RANGES COVERED IN LETTER RCRIT-04V586-7306 PAGE 1 OF 16, VEHICLE IDENTIFICATION NUMBER RANGES. PLEASE HELP ME RESOLVE THIS SITUATION. *NM
Fuel system, Other, May 27, 2006
2004 TDI JETTA WAGON FAILED IN TANK FUEL PUMP. *NM
Fuel system, Gasoline, Apr 18, 2006
GAS IDLES LIKE IT IS STUCK WHEN OVER 40 MPH OR LIKE I HAVE A STICK SHIFT AND I AM IN 3RD GEAR DRIVING AND NOT SWITCHING GEARS. TWO MONTHS AGO THE CAR WENT DEAD WHILE I WAS DRIVING AND THE DEALERSHIP REPLACED THE FUEL PUMP. AFTER ABOUT TWO WEEKS THE CHECK ENGINE LIGHT CAME ON AND OFF AGAIN AND AGAIN, THEN THE DEALERSHIP REPLACED THE COIL, BUT IT STILL HAS THE SAME PROBLEM. *NM
Fuel system, Diesel, Fuel system, Other, Mar 27, 2006
WAS DRIVING ALONG AFTER JUST ACCELERATING FROM A STOP LIGHT AND GOT UP TO SPEED (ABOUT 45 MPH). THEN I FELT WHAT I THOUGHT WAS THE ENGINE FALTER, AND THE MOTOR JUST QUIT, NO WARNING WHATSOEVER. NO ODD SOUNDS EITHER. JUST LIKE I TURNED THE KEY "OFF". I COASTED TO A STOP OFF THE ROAD AND TRIED TO START IT A FEW TIMES. JUST CONTINUOUS CRANKING AND NOT EVEN A "COUGH". NO UNUSUAL NOISES, COMPRESSION SEEMED GOOD. TIMING BELT FAILURE APPEARS TO BE RULED OUT. NO EXTERNAL LEAK IN THE FUEL PUMP (THE ONE IN THE ENGINE COMPARTMENT) EITHER. WHEN THE KEY IS TURNED ON, ALL THE NORMAL DASH LIGHTS LIGHT. YESTERDAY, I DID NOTICE A MORE PRONOUNCED SOUND COMING FROM THE IN-TANK LIFT PUMP WHEN I TURNED THE KEY TO "GLOW". AFTER THE ENGINE FAILURE TONIGHT, I COULD NOT HEAR ANY SOUND FROM THE LIFT PUMP. CAR WAS TOWED TO THE VW DEALER SINCE THE WARRANTY WAS STILL IN EFFECT. TODAY (THREE DAYS LATER) THE DEALER CALLED ME AND SAID THE IN-TANK FUEL PUMP FAILED AND IT WOULD BE REPLACED UNDER WARRANTY. *JB
Fuel system, Diesel, Feb 20, 2006
I WAS DRIVING DOWN THE ROAD AND HEARD A NOISE UNDER MY CAR. THE GAS TANK WAS PUNCTURED BY SOMETHING ON THE ROAD DURING NORMAL DRIVING CONDITIONS WHICH PROMPTED ME TO PULL OVER AND THE GAS WAS GUSHING OUT OF THE TANK. I THEN HAD THE CAR TOWED TO A DEALER AND WAS LATER INFORMED THAT IT WOULD NOT BE COVERED BY WARRANTY DUE TO "OUTSIDE CONDITIONS" I THEN SPOKE TO THE MANUFACTURER AND EXPLAINED THE SITUATION AND THEY DENIED ANY COVERAGE UNDER WARRANTY. I HAVE REASON TO BELIEVE THAT SOMETHING WAS PROPELLED FROM THE FRONT WHEEL INTO THE GAS TANK AND THAT THE POSITION OF THE GAS TANK MAY NOT BE PROPER. I BELIEVE IT IS A POSSIBLE DESIGN FLAW OR THAT THE GAS TANK WAS DEFECTIVE AND THUS MORE SUSCEPTIBLE TO BEING PUNCTURED. *JB