2004 Volkswagen Jetta
Problems, recalls and owner-reported issues
Engine and engine cooling is the leading concern among 233 owner complaints filed for this model year. This is the 14th highest complaint count among 26 Jetta model years with reports.
Of the 2004 reports, 15 involved a crash and 20 involved a fire. 15 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Engine and engine cooling, engineMar 7, 2014
The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.
A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.
Campaign 14E007000 on NHTSA.gov
Service brakes, hydraulic, foundation components, master cylinderMar 29, 2007
CERTAIN CARDONE MASTER CYLINDERS WITH PART NUMBERS 10-2925, 10-2987, 10-2987MZA, 10-3083, 11-3015, 11-3042, 11-3044, 11-3045, 11-3047, 11-3064, AND 11-3156, AND WITH DATE CODES LOWER THAN DCA7078 SOLD AS REPLACEMENT EQUIPMENT FOR USE ON THE VEHICLES LISTED ABOVE. THE SEAL ON MASTER CYLINDER CAN FAIL AND LEAK BRAKE FLUID.
LOSS OF BRAKE FLUID CAN RESULT IN POOR BRAKING PERFORMANCE, POSSIBLY RESULTING IN A VEHICLE CRASH.
CARDONE WILL NOTIFY OWNERS AND OFFER TO REPURCHASE ANY DEFECTIVE MASTER CYLINDERS. THE RECALL BEGAN DURING APRIL 2007. OWNERS CAN CONTACT CARDONE AT 1-800-777-4780.
Campaign 07E023000 on NHTSA.gov
Exterior lighting, brake lights, switchFeb 20, 2007
ON CERTAIN PASSENGER, WAGON, AND CONVERTIBLE VEHICLES EQUIPPED WITH OR WITHOUT CRUISE CONTROL, A BRAKE LIGHT SWITCH MAY MALFUNCTION IF IT WAS INSTALLED INCORRECTLY.
THE BRAKE LIGHTS COULD BECOME INOPERATIVE, OR REMAIN ON. FAILURE TO PROVIDE THE PROPER SIGNAL WHEN BRAKING COULD LEAD TO A CRASH WITHOUT WARNING.
DEALERS WILL INSTALL THE NEWLY DESIGNED BRAKE LIGHT SWITCH FREE OF CHARGE. THE RECALL BEGAN ON APRIL 27, 2007, AND WILL BE CONDUCTED IN SEVERAL STAGGERED MAILINGS THROUGH SEPTEMBER 21, 2007. VEHICLES WITHIN THE MAKE, MODEL, AND MODEL YEAR OF THIS POPULATION MAY BE INVOLVED IN EITHER THIS RECALL OR 06V-183, BUT NOT BOTH. THE REMEDY IS THE SAME FOR EACH RECALL. VOLKSWAGEN DEALERS WILL APPLY THE REMEDY BASED ON THE VIN NUMBER OF THE VEHICLE. OWNERS MAY CONTACT VW AT 1-800-822-8987.
Campaign 07V063000 on NHTSA.gov
Fuel system, dieselDec 15, 2004
ON CERTAIN PASSENGER VEHICLES, THE HIGH PRESSURE DIESEL PUMPS WERE PRODUCED WITH AN IMPROPER FASTENER, WHICH COULD ALLOW DIESEL FUEL TO ESCAPE FROM THE PUMP.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE MAY LEAD TO A FIRE.
DEALERS WILL REPLACE THE DIESEL PUMP. THE RECALL BEGAN ON FEBRUARY 8, 2005. OWNERS SHOULD CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 04V586000 on NHTSA.gov
Representative owner complaints
233 reports, newest first.
Power train, Jun 23, 2004
WHEN STARTING THE VEHICLE IN COLD WEATHER VEHICLE WOULD JERK FORWARD/BACKWARDS. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Fuel system, Other, Jun 19, 2004
GAS GAUGE FAILURE SINCE DATE OF PURCHASE. *AK
Vehicle speed control, Jun 14, 2004
WHILE IN STOP AND GO TRAFFIC ACCELERATOR FAILED INTERMITTENTLY. DEALER STATED THEY WERE UNABLE TO DUPLICATE THE PROBLEM, THEREFORE, THE PROBLEM RECURRED. *AK
Fuel system, Other, May 17, 2004, crash
FUEL GAUGE MALFUNCTIONED. IT INDICATED GAS TANK WAS FULL WHEN IT WAS ACTUALLY EMPTY. CONSUMER RAN OUT OF GAS ON THE FREEWAY, AND WAS REAR ENDED AT AN INTERSECTION.*AK
Visibility, Apr 19, 2004
DEFECTIVE WINDSHIELD GLASS. GLASS IN 2004 JETTA WINSHIELD BATCH APPEARS TO BE DEFECTIVELY ANNEALED AND TEMPERED CAUSING GLASS TO FRACTURE FROM TEMPERATURE CHANGES. MY WINSHIELD CRACKED WHEN SITTING IN HOT SUNLIGHTTHE AIR CONDITIONING WAS TURNED ON AND THE AC VENT DIRECTS COLD AIR TO THE HOT WINDSHIELD. VENT OR GLASS BAD.*AK
Parking brake, Apr 14, 2004, crash
PARKED CAR ON RELATIVELY FLAT DRIVEWAY (MAYBE 3 DEGREE GRADE). DID NOT PUT CAR IN GEAR BUT DID ENGAGE THE PARKING BRAKE. ABOUT 15-20 MINUTES LATER, CAR WAS SEEN ROLLING DOWN/ACROSS THE DRIVEWAY AND OVER AN EMBANKMENT. IT CAME TO REST AGAINST A TREE AND INCURRED SIGNIFICANT DAMAGE TO THE BODY.
Electrical system, Mar 11, 2004
ENGINE CONTROL COMPUTER FAILED RESULTING IN VERY HARD TO START OR NO START CONDITIONS. VEHICLE HAS BEEN OUT OF SERVICE FOR 2 WEEKS WAITING ON PARTS. VEHICLE ONLY HAS 1600 MILES ON IT. WAS SUGGESTED TO BY THE DEALER TO DRIVE THE VEHICLE WHILE WAITING FOR PARTS.*AK
Service brakes, Hydraulic, Engine and engine cooling, Mar 11, 2004
PURCHASED 2004 VW JETTA GLI ON 3/5/04 WITH DELIVERY ON 3/7/04. CAR HAD 41 MILES AT DELIVERY. BY MONDAY, 3/8/04 NOTICED BURNING SMELL ON DRIVER'S SIDE OF CAR WHILE SHIFITING BETWEEN 1ST & 3RD GEARS. ALSO NOTICED VIBRATION IN BRAKE PEDAL AT IDLE AND VIBRATION IN STEERING COLUMN WHILE BRAKING. COMPLAINED AT DEALERSHIP THAT CAR WAS FAILING WITH 181 MILES ON THE ODOMETER. SERVICE TECH TEST DROVE THE CAR WITH ME. COULD NOT IDENTIFY BURNING SMELL, BUT SUGGESTED I TRY DRIVING THE CAR WITHOUT THE SEAT HEATERS ON TO SEE IF IT MADE ANY DIFFERENCE (IT DIDN'T). DON'T UNDERSTAND WHY THERE'D BE A CONNECTION BETWEEN RPM'S AND THE SEAT HEATERS. WILL HAVE TO GO GET A FIRE EXTINGUISHER TO CARRY IN THE CAR AS A PRECAUTION, I SUPPOSE. MAJOR PROBLEM WAS THE VIBRATION IN STEERING WHEEL UPON BRAKING. TURNS OUT ALL 4 BRAKE ROTORS WERE WARPED (AT 181 MILES???). TECHNICIAN REPLACED ALL 4 BRAKE ROTORS AND FRONT BRAKE PADS. VIBRATION IN BRAKE PEDAL AT IDLE WAS EXPLAINED AS BRAKE VACUUM PUMP REGENERATING PRESSURE. SALES MANAGER I SPOKE WITH COULDN'T UNDERSTAND WHY I WAS UPSET SINCE THEY WERE WILLING TO FIX THE CAR.*AK