2009 Volkswagen Jetta
Problems, recalls and owner-reported issues
Fuel system is the leading concern among 904 owner complaints filed for this model year. This is the highest complaint count among 26 Jetta model years with reports.
Of the 2009 reports, 31 involved a crash and 8 involved a fire. 17 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Other or unspecifiedSep 25, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.
Campaign 19V679000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipDec 20, 2016
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2010 Volkswagen Jetta A5 Sedan, 2009 Volkswagen Jetta SportWagen, Eos, GTI, Rabbit and Audi A3 vehicles, and 2010 Volkswagen Golf A6 vehicles. The Antilock Brake System (ABS) control unit may fail during ABS or Electronic Stability Control (ESC) activation, possibly causing a loss of vehicle control.
A loss of vehicle control can increase the risk of a crash.
Volkswagen will notify owners, and dealers will update the ABS control module software to improve the module's self-testing abilities. Any module that fails the new diagnostic test will be replaced. These repairs will be made free of charge. The recall began February 2017. Owners may contact Volkswagen customer service at 1-800-893-5298.
Campaign 16V913000 on NHTSA.gov
Fuel system, dieselOct 3, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL 2009-2012 JETTA AND JETTA SPORTWAGEN VEHICLES, MANUFACTURED FROM MAY 2008 THROUGH SEPTEMBER 2011, MODEL YEAR 2010-2012 VOLKSWAGEN GOLF VEHICLES, MANUFACTURED FROM MAY 2009 THROUGH SEPTEMBER 2011, AND MODEL YEAR 2010-2012 AUDI A3 VEHICLES, MANUFACTURED FROM SEPTEMBER 2009 THROUGH SEPTEMBER 2011, THAT ARE EQUIPPED WITH A 2.0L TDI COMMON RAIL DIESEL ENGINE/CLEAN DIESEL ENGINE. THE FUEL INJECTION PULSES COULD COINCIDE WITH THE NATURAL FREQUENCY OF THE INJECTOR LINE #2, IN SPECIFIC LOAD AND RPM CONDITIONS. THIS RESONANCE CREATES ADDITIONAL STRESS IN THE FUEL LINE.
DUE TO THE RESONANCE CONDITION, INJECTOR LINE NUMBER 2 COULD DEVELOP SMALL CRACKS WHICH COULD LEAD TO FUEL LEAKAGE. LEAKING FUEL IN THE PRESENCE OF AN IGNITION SOURCE, MAY LEAD TO A FIRE.
VOLKSWAGEN WILL INSTALL AN IMPROVED FUEL INJECTOR LINE FOR THE NUMBER 2 CYLINDER ON CERTAIN VEHICLES AND WILL INSTALL VIBRATION DAMPERS ON ALL OF THE INJECTOR LINES. VOLKSWAGEN AND AUDI WILL NOTIFY OWNERS TO HAVE THE VEHICLES REPAIRED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V490000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsDec 10, 2010
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2006-2010 JETTA, NEW BEETLE, NEW BEETLE CONVERTIBLE, MODEL YEAR 2009 JETTA SPORTWAGEN AND MODEL YEAR 2007-2009 RABBIT VEHICLES EQUIPPED WITH 2.5L ENGINES. THE JETTA, JETTA SPORTWAGEN, AND RABBIT VEHICLES MAY HAVE A SMALL PLASTIC TAB LOCATED ON THE WINDSHIELD WASHER FLUID RESERVOIR THAT MAY CHAFE AGAINST AN UNDERHOOD FUEL SUPPLY LINE. THE NEW BEETLE AND THE NEW BEETLE CONVERTIBLE VEHICLES MAY HAVE A FASTENING CLAMP ON A HYDRAULIC HOSE OF THE POWER STEERING SYSTEM THAT MAY BE LOCATED IN AN IMPROPER POSITION WHICH COULD CAUSE CHAFING AGAINST AN UNDERHOOD FUEL SUPPLY LINE.
IF CHAFING OCCURS, THERE IS THE POTENTIAL FOR A FUEL LEAK TO DEVELOP. FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.
DEALERS WILL INSPECT AND IF NECESSARY REPLACE THE UNDERHOOD FUEL LINE. ADDITIONALLY, DEPENDING ON THE VEHICLE MODEL, DEALERS WILL EITHER REMOVE THE PLASTIC TAB FROM THE WINDSHIELD WASHER FLUID RESERVOIR, OR INSPECT THE POSITION OF THE FASTENING CLAMP AND ADJUST THE RELATED FASTENING CLAMP INTO THE CORRECT POSITION. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JANUARY 31, 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 10V621000 on NHTSA.gov
Power train, automatic transmissionAug 20, 2009
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2009 AND 2010 PASSENGER CARS MANUFACTURED BETWEEN SEPTEMBER 2008 AND AUGUST 2009. THE WIRING HARNESS OF A TEMPERATURE SENSOR IN THE DIRECT SHIFT GEARBOX (DSG) MAY HAVE CONNECTOR WIRES THAT WERE INSUFFICIENTLY CRIMPED. WITH INSUFFICIENTLY CRIMPED CONNECTOR WIRES, A TEMPERATURE SENSOR HAS THE POTENTIAL TO FALSELY DETECT A HIGH GEARBOX OIL TEMPERATURE, CAUSING THE TRANSMISSION TO ABRUPTLY SHIFT TO NEUTRAL. IF THIS HAPPENS, THE SELECTOR LEVER POSITION INDICATOR WITHIN THE INSTRUMENT PANEL WILL FLASH. IN ADDITION, THE "DEPRESS BRAKE PEDAL" INDICATOR LIGHT WILL BE ILLUMINATED, ALERTING THE DRIVER TO APPLY THE BRAKES.
THE ABRUPT SHIFT TO NEUTRAL COULD LEAD TO A CRASH WITHOUT WARNING.
VOLKSWAGEN WILL REPROGRAM THE TRANSMISSION CONTROL MODULE WITH UPDATED SOFTWARE FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 20, 2009. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 09V333000 on NHTSA.gov
Power train, driveline, driveshaftMay 19, 2009
VOLKSWAGEN IS RECALLING 25,594 MY 2006-2009 JETTA 5TH GENERATION EQUIPPED WITH 2.01 ENGINE. THE FASTENING SCREW CONTACT SURFACES ON THE DRIVESHAFT COVER PLATE MAY NOT HAVE BEEN MANUFACTURED TO FACTORY SPECIFICATIONS. SOME SCREWS MAY NOT HAVE BEEN TORQUED PROPERLY DURING ASSEMBLY AND COULD LOOSEN OVER TIME, CAUSING A KNOCKING SOUND WHEN THE VEHICLE IS IN MOTION. THE DRIVESHAFT SCREWS COULD LOOSEN TO THE POINT WHERE THE DRIVESHAFT DETACHES FROM THE GEARBOX.
IF THE VEHICLE IS MOVING WHEN THIS HAPPENS, THE DETACHED DRIVESHAFT COULD CAUSE DAMAGE THE GEARBOX HOUSING. A DAMAGE GEARBOX HOUSING COULD LEAK GEARBOX OIL ONTO THE STREET AND CREATE A RISK OF A VEHICLE CRASH FOR BOTH THE DRIVER AND OTHER MOTORISTS.
DEALERS WILL INSPECT THE DRIVESHAFT SCREWS AND REPLACE THE SCREWS FREE OF CHARGE. THE RECALL BEGAN ON JUNE 24, 2009. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 09V164000 on NHTSA.gov
Representative owner complaints
904 reports, newest first.
Fuel system, Diesel, Apr 25, 2011
MY JETTA HAS BEEN STUMBLING EVERY ONCE IN AWHILE FOR QUITE SOME TIME NOW. JUST A COUPLE DAYS AGO IT HAS BEGUN STALLING ALTOGETHER AND I DO NOT KNOW WHAT THE CAUSE IS YET. BASICALLY WHEN I GET TO A CRUISING SPEED OR AM SLOWING DOWN SLIGHTLY WHERE I STILL HAVE MY FOOT ON THE GAS PEDAL BUT AM SLOWING DOWN SLOWLY, THE CAR ALL OF A SUDDEN LOSES ALL POWER AND WHEN I STEP ON THE PEDAL MORE NOTHING HAPPENS. I TAKE IT OFF AND AFTER A SECOND OR SO I STEP ON IT AGAIN AND THE CAR FINALLY ACCELERATES. I AM TAKING IT INTO THE SHOP TODAY TO BE DIAGNOSED. *TR
Power train, Apr 25, 2011
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA SPORTWAGEN. THE MANUFACTURER WAS CONTACTED IN REGARDS TO AN UNRELATED ISSUE WHEN THE CONTACT WAS TOLD TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 09V333000 (POWER TRAIN:AUTOMATIC TRANSMISSION). THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS TOLD THAT THE VEHICLE WAS OUTSIDE OF THE MILEAGE RANGE OF THE RECALL AND WOULD NOT BE REPAIRED UNDER THE TERMS OF THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 84,600.
Service brakes, Hydraulic, Parking brake, Apr 22, 2011
EXCESSIVE WEAR IN BRAKE PAD AT UNDER 15,000 MILES. BOTH FRONT PADS ARE APPROX 75% OF 'NEW', THE RIGHT REAR PAD 75%+ OF 'NEW', BUT THE LEFT REAR (LR) IS NOW VERY CLOSE TO METAL-ON-METAL WITH ROTOR. DEALER SERVICE ON 3-10-11 @ 14, 281 MILES INDICATED 3MM REMAINING ON REAR (DIDN'T SPECIFY LEFT OR RIGHT OR BOTH, BUT ESTIMATE WAS TO REPLACE BOTH). WHEN I WENT TO REPLACE REAR PADS (NOW @ 14,990 MILES), IS WHEN I FOUND OUT THAT ONLY THE LR IS AFFECTED, AND MORE IMPORTANTLY IT IS COMPLETELY WORN. LOST APPROX 3MM IN 700 MILES OF EASY DRIVING? INTERNET SEARCHES TURNS UP MULTIPLE SIMILAR OWNER COMPLAINTS OF UNREASONABLY EXCESSIVE (IN TERMS OF MILES UNDER EASY DRIVING) AND UNEVEN (IN TERMS OF ONLY ONE PAD BEING AFFECTED) WEAR IN PADS, POSSIBLE HAVING TO DO WITH CALIPER 'STICKING' (WHETHER IN CONNECTION WITH HAND BRAKE OR OTHERWISE). INDEPENDENT FOREIGN AUTO SERVICE FACILITY CONFIRMS THAT THERE IS MORE OF A PROBLEM THAN JUST WITH THE PAD ITSELF. *TR
Power train, Apr 22, 2011
TRANSMISSION SLIPS OR FAILS TO ENGAGE IN REVERSE. *TR
Engine and engine cooling, Apr 21, 2011
EGR VALVE FAILURE ON 2009 VOLKSWAGEN SPORTWAGEN TDI - AT 38000 MILES THE EMISSIONS CHECK ENGINE LIGHT CAME ON IN MY CAR, AND THE MECHANIC DIAGNOSED IT AS AN EGR VALVE PROBLEM. THIS IS A REQUIRED PART OF THE EMISSIONS CONTROL SYSTEM, AND VOLKSWAGEN HAS DECLINED TO OFFER A FIX FOR IT. *TR
Engine and engine cooling, Apr 20, 2011
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA SPORTWAGEN TDI. THE CONTACT STATED WHILE DRIVING 75 MPH, HE BRIEFLY LOST ENGINE POWER. THERE WERE NO WARNING LIGHTS ILLUMINATED AND AFTER PUMPING THE ACCELERATOR PEDAL, THE ENGINE RESUMED POWER. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. NO REPAIRS WERE MADE TO THE VEHICLE. THE FAILURE MILEAGE WAS 83,500.
Engine and engine cooling, Apr 11, 2011
2009 TDI JETTA EXHAUST FLAP FAILURE JUST AFTER WARRANTY EXPIRATION. THE LOCAL DEALER INDICATED THIS IS A COMMON PROBLEM PRIOR TO THE REDESIGN ON THE EXHAUST FLAP (CHANGE FROM ALUMINUM TO STAINLESS STEEL). DEALER WANTS $600.00 TO REPLACE THE PART. UPON INSPECTION OF THE FLAP, THE MECHANICS OF THE FLAP (NOT THE MOTOR OR SENSOR PORTION), BUT THE FLAP ITSELF HAVE BOUND UP. NUMEROUS ACCOUNTS OF THIS ISSUE WERE FOUND ON-LINE. *TR
Fuel system, Gasoline, Apr 4, 2011
DRIVING TO THE NEIGHBORHOOD POST OFFICE, THE CAR STALLED WITH THE GLOW PLUG LIGHT COMING ON AS WELL AS "ENGINE FAULT" BEING DISPLAYED ON THE DISPLAY. THE CAR WOULD NOT START AND WAS TOWED TO THE DEALERSHIP. IT WAS DETERMINED THE FUEL PUMP FAILED AND METAL PARTICULATES WERE FOUND THROUGHOUT THE FUEL SYSTEM. DEALERSHIP REPLACED PUMPS, HOSES, AND CLEANED OUT OTHER PARTS FUEL MAY HAVE TOUCHED (I.E.,FUEL TANK) AND COVERED THE WORK UNDER WARRANTY. THE SERVICE MANAGER INFORMED ME IT WAS OVER $4,000 WORTH OF PARTS ALONE. HE DID CONFIRM THE FUEL PUMP IS COVERED UNDER THE POWERTRAIN WARRANTY.
Service brakes, Hydraulic, Apr 4, 2011, crash
2009 VOLKSWAGEN JETTA REAR BRAKE DEFECT CAUSES UNSAFE DRIVING CONDITIONS. CAR WAS INVOLVED IN AN ACCIDENT (MINOR) WHERE BRAKING WAS SUSPECTED CAUSE AT 9000 MILES. BOUGHT NEW 2009 JETTA. HAVE DRIVEN IT 20,000 MILES. AT BOTH 10,000 MILE CHECK UPS IT WAS DETERMINED THAT THE REAR BRAKES WERE WORN TO DANGEROUS LEVELS. VW REPLACED FIRST SET NOW ARE MAINTAINING THAT THERE IS NO PROBLEM AND 10K IS THE RIGHT MILAGE TO REPLACE BRAKES. CONCERN IS THAT MANY PEOPLE WOUDL NOT EXPECT TO REPLACE BREAKS AT 10K MILES, ESPECIALLY ON THE REAR BRAKES. COULD LEAD TO DANGEROUS STOPPING CONDITION. *TR
Fuel system, Diesel, Apr 4, 2011
AUTOMOBILE STALLING, ROUGH RUNNING, LOSS OF POWER, HARD START. HAPPENS ALL THE TIME WITH TEMPERATURE'S ABOVE 40 DEGREES F. HAPPENED FROM THE DAY I TOOK IT OFF THE LOT. HAVE HAD IT IN TO VW MULTIPLE TIMES, COMPUTER "RE-FLASHED" NOBODY KNOWS WHAT IS GOING ON. FROM WHAT I READ ON TDI FORUM'S IT COULD BE THE HPFP HIGH PRESSURE FUEL PUMP, OR SOMETHING IN THE EMISSIONS THAT JUST IS NOT RIGHT. THIS IS VERY DANGEROUS BECAUSE I HAVE HAD THE STALL HAPPEN ON THE HIGHWAY. THE NTSB NEEDS TO GO AFTER VW ASAP TO GET A RECALL ON THESE VEHICLES, IF THE HPFP FAILS IT IS A 10K FIX, THAT IS 50% OF THE VALUE OF THE CAR, UNACCEPTABLE. *TR
Service brakes, Hydraulic, Electronic stability control (ESC), Apr 2, 2011
1) ABS/ESP LIGHTS CAME ON WHILE CRUISING AT HIGHWAY SPEEDS. 2) DIAGNOSED AS AN INTERNAL ELECTRICAL FAILURE OF THE ABS HYDRAULIC PUMP. ABS AND ESP INOPERABLE. 3) HYDRAULIC PUMP MUST BE REPLACED FOR A SHOCKING $2,800! *TR
Engine and engine cooling, Fuel system, Diesel, Apr 2, 2011
TODAY IS APRIL 2, 2011. I WAS DRIVING MY 2009 JETTA TDI ON THE HIGHWAY WHERE MY ENGINE DIED ON ME RIGHT BEFORE MY COIL LIGHT WENT OFF WHILE DOING 60+ MILES. I HAD MY CAR TOWED TO THE VW DEALERSHIP IN STRATFORD CT. WHILE WAITING I STARTED TO LOOK UP ANY INFORMATION ON ISSUES RELATED TO MINE BECAUSE MY CAR TURNED ONLY 2 YEARS OLD MARCH 15 2011. I HAD HEARD ON THE RADIO ON CAR TALK THAT TDI WERE SHUTTING DOWN ON THE HIGHWAYS AND THAT IT WAS BEING LOOKED INTO BY THE NHTSA. I ALSO READ DOZENS OF OTHER STORIES ONLINE WITH RELATED ISSUES WHICH IN THE END COST THEM A FEW THOUSAND TO TEN THOUSAND TO FIX ON RELATIVELY NEW CAR. I HAVE READ IT IS DUE TO HPFP NEEDING TO BE REPLACED WHICH WAS DAMAGED WHEN FUELED UP WITH INCORRECT FUEL. BASICALLY VW IS SAYING THAT METAL PARTICULATES ARE IN THE FUEL FILTERS AND SYSTEM DUE TO PUTTING GAS INSTEAD OF DIESEL. THEY ARE TELLING THIS SUPPOSED CATCH ALL TO EVERYONE WITH THIS ISSUE. I HAVE NEVER PUT ANYTHING OTHER THAN DIESEL INTO MY CAR. THE WARRANTY IS ONLY GOOD UP TO 50K. I AM AT 54K. THIS IS AN ON GOING ISSUE FOR JETTA TDI OWNERS AND WILL CONTINUE TO BE AN ISSUE WHEN THE MILEAGE CLIMBS. THIS IS ALSO A SAFETY ISSUE THAT I TAKE PERSONALLY DUE TO A CHILD BEING IN THE CAR AT THE TIME OF THE BREAK DOWN IN THE MIDDLE OF THE HIGHWAY. I WANTED TO WRITE IN CONCERN FOR MY OWN ISSUES WITH THIS AND OTHER CT JETTA TDI OWNERS OF CT/USA. I DON'T KNOW IF YOU CAN HELP BUT I WANTED TO TRY. THANK YOU VERY MUCH FOR YOUR TIME. *TR
Other or unspecified, Mar 29, 2011
VW JETTA 2009 STALLS AND ENGINES DIES WHILE DRIVING. LOST ABILITY TO STEER VEHICLE - ABLE TO COAST TO SIDE OF ROAD. CAR TOWED TO VW DEALERSHIP AND THEY HAVE BEEN UNABLE TO RECREATE THE PROBLEM. CONCERNED IF THIS HAPPENS ON MAJOR ROAD AND LOSS OF STEERING COULD RESULT IN ACCIDENT.
Engine and engine cooling, Fuel system, Diesel, Power train, Mar 22, 2011
ENGINE ABRUPTLY STALLED ENTERING LARGE MULTI-LANE INTERSECTION, AS ENGINE REPAIR LIGHT CAME ON. SUDDENLY INOPERATIVE POWER TRAIN ON THE VEHICLE WITHOUT ANY PRIOR WARNING. TDI DIESEL POWERED VEHICLE. TOWED TO DEALERSHIP AND DIAGNOSED WITH HPFP (FUEL PUMP) & FUEL SYSTEM FAILURE.
Engine and engine cooling, Mar 21, 2011
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE BEGAN TO LOSE POWER. THE VEHICLE THEN BEGAN JERKING ABNORMALLY BEFORE STALLING. THE VEHICLE WAS TOWED TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 70,000.
Fuel system, Diesel, Mar 15, 2011
VW JETTA TDI HESITTATION AND FUEL SYSTEM FAILURE. *TR
Wheels, Mar 9, 2011
I HAVE 39000 MILES ON MY 2009 VW SPORTWAGEN SE, IN THAT TIME I HAVE REPLACED 5 ALLOY WHEELS THAT WERE DAMAGED BY SMALL TO MEDIUM SIZED POT HOLES. EVERY POTHOLE I HIT, EVEN SMALL ONES, DENT THE WHEELS AND THEY NEED TO BE REPLACED. I HAVE STOPPED BUYING THE ALLOY WHEELS AND NOW REPLACE THE BROKEN WHEELS WITH BLACK STEEL WHEELS, NONE OF THEM HAVE BEEN DAMAGED. *TR
Power train, Mar 9, 2011
TL*THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 60 MPH, THE CONTACT STATED THAT THE GEAR SHIFT SELECTOR SHIFTED TO NEUTRAL WITHOUT WARNING SIMILAR TO NHTSA CAMPAIGN ID NUMBER: 09V164000 (POWER TRAIN:DRIVELINE:DRIVESHAFT). HE WAS ABLE TO PULL TO THE SIDE OF THE ROAD WHERE HE MANUALLY POWERED THE VEHICLE OFF AND RESTARTED IT AGAIN WHICH ALLOWED THE VEHICLE TO RESET. THE MANUFACTURER ADVISED THE CONTACT TO TAKE THE VEHICLE TO A LOCAL DEALER. THE VEHICLE WAS TAKEN TO A DEALER WHO THEY REPLACED THE MECHATRON. THE CURRENT MILEAGE WAS 40,000 AND THE FAILURE MILEAGE WAS 36,000.
Fuel system, Diesel, Mar 8, 2011
ON MARCH 6, WHILE DRIVING A 2009 VW JETTA TDI AT APPROXIMATE 70 MPH ON THE HIGHWAY, THE CRUISE CONTROL SHUT OFF, THE GLOW PLUG LIGHT CAME ON, AND AN WARNING THAT READ "ENGINE FAILURE WORKSHOP!" CAME ON. THE CAR WOULD NOT ACCELERATE FASTER THAN 58 MPH AND I PULLED OVER TO THE SIDE OF THE ROAD. THE OWNER'S MANUAL DID NOT INDICATE THE MEANING OF THE GLOW PLUG WARNING LIGHT. I TURNED THE CAR OFF AND RESTARTED IT AND BOTH THE GLOW PLUG LIGHT AND "ENGINE FAILURE WORKSHOP!" LIGHTS WERE OFF. I DROVE THE CAR HOME AND CALLED THE DEALERSHIP THE NEXT MORNING. THE DEALERSHIP SERVICE CENTER INDICATED THAT THE WARNING LIGHT INDICATED THE GLOW PLUG. THE DEALERSHIP STATED THAT I COULD CONTINUE TO DRIVE MY CAR UNTIL A PART THEY ORDERED FOR ME CAME IN UNLESS I EXPERIENCED "DRIVEABILITY" ISSUES, AT WHICH TIME I COULD TAKE IT DIRECTLY TO THE DEALERSHIP. *TR
Engine and engine cooling, Mar 7, 2011
ON MARCH 7, 2011 OUR VOLKSWAGEN JETTA TDI MODEL YEAR 2009 STALLED ABRUPTLY WHILE DRIVING AT LOW SPEED. THIS WAS A FIRST OCCURENCE. *TR
Fuel system, Diesel, Feb 26, 2011
I LEFT MY HOUSE, APPROXIMATELY 8 MILES FROM THE HOUSE I STOPPED AT A LIGHT. WHEN THE LIGHT TURNED GREEN MY ENGINE STALLED, I SAW LOTS OF CARS COMING UP UPON ME AT HIGHWAY SPEEDS. I GOT THE CAR RESTARTED GOT IT TO THE CURB. WHEN THE CAR SHUT DOWN AT THE LIGHT, NO WARNING LIGHTS HAD GONE OFF AT ALL. AS SOON AS I GOT IT STARED ALL THE WARNING LIGHTS FLASHED. I THOUGHT IT WAS DUE TO A COLD TEMPERATURE ISSUE IT WAS 8 DEGREES OUT. I TRIED TO MAKE IT BACK HOME: THE CAR QUIT WORKING APPROXIMATELY 2 MILES FROM MY HOUSE AND, WOULD NOT START ANYMORE. I WAITED A FEW HOURS FOR THE SUN TO COME UP TO WARM UP THE CAR, AND PERFORMED ROAD SIDE SERVICE AND I WAS UNABLE TO RESTART CAR. I HAD IT TOWED TO A LOCAL SHOP. INFORMED HPFP HAD A CATASTROPHIC FAILURE. I WAS INFORMED BY VW TO BRING THE CAR TO THEIR SHOP FOR FURTHER EVALUATION. AT THIS TIME I'M WAITING FOR A RESPONSE? HOPEFULLY THEY STAND BEHIND THEIR PRODUCT, OR ARE THEY JUST ANOTHER CORPORATION THAT DOES NOT CARE FOR ITS CUSTOMERS. RESPONSE FROM VW CONTAMINATED IN FUEL ASKED FOR LAB REPORT WAS DENIED AND TOLD.THEY DREW FUEL FROM THE CAR INTO A GLASS JAR SAW THAT IT WAS CLOUDY AND THERE FORE IT WAS CONTAMINATED. NOT ARE PROBLEM I HAVE THREE MORE YEARS TO PAY ON THE GREEN CAR OF THE YEAR 2009 TDI DIESEL PLEASE HELP US BEFORE SOMEONE DIES. PLEASE START HOLDING THEIR CORPORATION ON STANDARDS INSTEAD OF THEM TAKING ADVANTAGE OF THE PEOPLE. *TR
Fuel system, Diesel, Feb 26, 2011
VEHICLE HAS STALLED TWICE WHILE IDLING, SHORTLY AFTER START-UP. TEMPERATURE IN THE 40S. BROUGHT IT IN TO LOCAL VW DEALER (MONTESI VW, NORTH HAVEN, CT) SERVICE DEPARTMENT. I ASKED THEM TO ADDRESS STALLING AND GIVEN THE OPEN INVESTIGATION BY NHTSA, TO CHECK FOR HPFP FAILURE. THEY ASSURED ME THAT THERE WERE A SERIES OF TESTS THAT THEY WOULD RUN BUT STATED THAT "PEOPLE SEE SOMETHING ON THE INTERNET AND BLOW IT OUT OF PROPORTION." THEY CLAIM THAT THEY PERFORMED AN ECM SOFTWARE UPDATE, WITH THIS SOFTWARE TELLING THE CAR HOW MUCH DIESEL IT NEEDS AT ANY PARTICULAR TIME GIVEN THE CONDITIONS, E.G. TEMPERATURE. THEY CLAIM THAT THEY REPLACED THE FUEL FILTER. WHEN WE ASKED THEM TO CONFIRM THAT THERE WAS NO DEBRIS (OR OTHER SIGN OF IMPENDING HPFP FAILURE) IN THE FUEL FILTER THEY WERE UNABLE TO. THEY REPLIED THAT THEY JUST REMOVE THE FUEL FILTER AND THROW IT AWAY BUT DON'T LOOK AT OR INSPECT IT. I HAVE DRIVEN IT TWICE SINCE PICK-UP, ABOUT 100 MILES. I HAVE YET TO EXPERIENCE FURTHER STALLING. *TR
Fuel system, Diesel, Feb 24, 2011
WHILE DRIVING 2009 JETTA TDI WITH APPROXIMATELY 42K MILES, GLOW PLUG LIGHTS FLASHED AND THEN RESULTED IN ENGINE FAILURE AND ALL POWER LOSS WHILE DRIVING APPROXIMATELY 70MPH ON HIGHWAY. VEHICLE WAS THEN TOWED TO LOCAL CAR SERVICE. AT FIRST WE WERE TOLD THERE MAY HAVE BEEN CONTAMINATED FUEL THAT CAUSED THIS PROBLEM. ONCE A MECHANIC LOOKED AT IT WE WERE TOLD THERE WERE SHARDS OF METAL THROUGH THE FUEL LINES AND IN THE ENGINE, RESULTING IN REPAIRS UPWARD OF $10,000.00. FURTHERMORE I HAVE THE LAST 25 REPRINTED RECEIPT SHOWING DIESEL WAS THE FUEL PUT IN THIS VEHICLE, FROM A REPUTABLE FUEL PROVIDED. I FEEL THIS MUST BE ADDRESS SOON OR THERE IS GOING TO BE A VERY SERIOUS ACCIDENT. I BELIEVE THAT THIS COULD HAVE BEEN A POTENTIAL ACCIDENT AND WE COULD HAVE BEEN SERIOUSLY HURT IF NOT FOR THE ENGINE LIGHT COMING ON AND US SEEING IT SOON ENOUGH TO GET IT STOP AND UNDER CONTROL. I IMPLORE YOU TO PLEASE CHECK THIS CLOSELY. I SEE I AM NOT THE ONLY COMPLAINT ON THIS ISSUE AND I BELIEVE AS THESE CARS GET 40K TO 50K MILES ON THEM WE WILL SEE MUCH MORE FAILURES. [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Fuel system, Diesel, Feb 22, 2011
I WAS DRIVING A 2009 VW JETTA TDI. I WAS TRAVELING AT A HIGHWAY SPEED (AROUND 65PMH) WHEN SUDDENLY THE ENGINE STOPPED. I ALMOST GOT HIT WHILE TRYING TO SECURE THE VEHICLE TO A SAFE LOCATION. THIS PROBLEM IS VERY UNSAFE. THE ENGINE MALFUNCTION LIGHT CAME ON. THE CAR WOULD NO LONGER TURN ON. I HAD THE CAR TOWED TO A DEALER WHO STATED THAT THE FUEL PUMP WAS SENDING METAL SHARDS THROUGH THE FUEL SYSTEM. THE TOTAL COST IS BETWEEN 6-10K AND THE CAR ONLY HAS 42,000 MILES. *TR
Fuel system, Gasoline, Feb 22, 2011
TL*THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA TDI. WHILE STOPPED AT AN INTERSECTION, THE CONTACT ATTEMPTED TO ACCELERATE FORWARD BUT THE ENGINE STALLED AND HE WAS UNABLE TO MOVE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY PERFORMED A DIAGNOSTIC TEST WHICH CONFIRMED THAT THE HIGH PRESSURE FUEL PUMP HAD FAILED; THE VEHICLE WAS REPAIRED. THE CURRENT MILEAGE WAS 37,500 AND THE FAILURE MILEAGE WAS 27,450.