2009 Volkswagen Jetta
Problems, recalls and owner-reported issues
Fuel system is the leading concern among 904 owner complaints filed for this model year. This is the highest complaint count among 26 Jetta model years with reports.
Of the 2009 reports, 31 involved a crash and 8 involved a fire. 17 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Other or unspecifiedSep 25, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.
Campaign 19V679000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipDec 20, 2016
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2010 Volkswagen Jetta A5 Sedan, 2009 Volkswagen Jetta SportWagen, Eos, GTI, Rabbit and Audi A3 vehicles, and 2010 Volkswagen Golf A6 vehicles. The Antilock Brake System (ABS) control unit may fail during ABS or Electronic Stability Control (ESC) activation, possibly causing a loss of vehicle control.
A loss of vehicle control can increase the risk of a crash.
Volkswagen will notify owners, and dealers will update the ABS control module software to improve the module's self-testing abilities. Any module that fails the new diagnostic test will be replaced. These repairs will be made free of charge. The recall began February 2017. Owners may contact Volkswagen customer service at 1-800-893-5298.
Campaign 16V913000 on NHTSA.gov
Fuel system, dieselOct 3, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL 2009-2012 JETTA AND JETTA SPORTWAGEN VEHICLES, MANUFACTURED FROM MAY 2008 THROUGH SEPTEMBER 2011, MODEL YEAR 2010-2012 VOLKSWAGEN GOLF VEHICLES, MANUFACTURED FROM MAY 2009 THROUGH SEPTEMBER 2011, AND MODEL YEAR 2010-2012 AUDI A3 VEHICLES, MANUFACTURED FROM SEPTEMBER 2009 THROUGH SEPTEMBER 2011, THAT ARE EQUIPPED WITH A 2.0L TDI COMMON RAIL DIESEL ENGINE/CLEAN DIESEL ENGINE. THE FUEL INJECTION PULSES COULD COINCIDE WITH THE NATURAL FREQUENCY OF THE INJECTOR LINE #2, IN SPECIFIC LOAD AND RPM CONDITIONS. THIS RESONANCE CREATES ADDITIONAL STRESS IN THE FUEL LINE.
DUE TO THE RESONANCE CONDITION, INJECTOR LINE NUMBER 2 COULD DEVELOP SMALL CRACKS WHICH COULD LEAD TO FUEL LEAKAGE. LEAKING FUEL IN THE PRESENCE OF AN IGNITION SOURCE, MAY LEAD TO A FIRE.
VOLKSWAGEN WILL INSTALL AN IMPROVED FUEL INJECTOR LINE FOR THE NUMBER 2 CYLINDER ON CERTAIN VEHICLES AND WILL INSTALL VIBRATION DAMPERS ON ALL OF THE INJECTOR LINES. VOLKSWAGEN AND AUDI WILL NOTIFY OWNERS TO HAVE THE VEHICLES REPAIRED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V490000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsDec 10, 2010
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2006-2010 JETTA, NEW BEETLE, NEW BEETLE CONVERTIBLE, MODEL YEAR 2009 JETTA SPORTWAGEN AND MODEL YEAR 2007-2009 RABBIT VEHICLES EQUIPPED WITH 2.5L ENGINES. THE JETTA, JETTA SPORTWAGEN, AND RABBIT VEHICLES MAY HAVE A SMALL PLASTIC TAB LOCATED ON THE WINDSHIELD WASHER FLUID RESERVOIR THAT MAY CHAFE AGAINST AN UNDERHOOD FUEL SUPPLY LINE. THE NEW BEETLE AND THE NEW BEETLE CONVERTIBLE VEHICLES MAY HAVE A FASTENING CLAMP ON A HYDRAULIC HOSE OF THE POWER STEERING SYSTEM THAT MAY BE LOCATED IN AN IMPROPER POSITION WHICH COULD CAUSE CHAFING AGAINST AN UNDERHOOD FUEL SUPPLY LINE.
IF CHAFING OCCURS, THERE IS THE POTENTIAL FOR A FUEL LEAK TO DEVELOP. FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.
DEALERS WILL INSPECT AND IF NECESSARY REPLACE THE UNDERHOOD FUEL LINE. ADDITIONALLY, DEPENDING ON THE VEHICLE MODEL, DEALERS WILL EITHER REMOVE THE PLASTIC TAB FROM THE WINDSHIELD WASHER FLUID RESERVOIR, OR INSPECT THE POSITION OF THE FASTENING CLAMP AND ADJUST THE RELATED FASTENING CLAMP INTO THE CORRECT POSITION. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JANUARY 31, 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 10V621000 on NHTSA.gov
Power train, automatic transmissionAug 20, 2009
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2009 AND 2010 PASSENGER CARS MANUFACTURED BETWEEN SEPTEMBER 2008 AND AUGUST 2009. THE WIRING HARNESS OF A TEMPERATURE SENSOR IN THE DIRECT SHIFT GEARBOX (DSG) MAY HAVE CONNECTOR WIRES THAT WERE INSUFFICIENTLY CRIMPED. WITH INSUFFICIENTLY CRIMPED CONNECTOR WIRES, A TEMPERATURE SENSOR HAS THE POTENTIAL TO FALSELY DETECT A HIGH GEARBOX OIL TEMPERATURE, CAUSING THE TRANSMISSION TO ABRUPTLY SHIFT TO NEUTRAL. IF THIS HAPPENS, THE SELECTOR LEVER POSITION INDICATOR WITHIN THE INSTRUMENT PANEL WILL FLASH. IN ADDITION, THE "DEPRESS BRAKE PEDAL" INDICATOR LIGHT WILL BE ILLUMINATED, ALERTING THE DRIVER TO APPLY THE BRAKES.
THE ABRUPT SHIFT TO NEUTRAL COULD LEAD TO A CRASH WITHOUT WARNING.
VOLKSWAGEN WILL REPROGRAM THE TRANSMISSION CONTROL MODULE WITH UPDATED SOFTWARE FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 20, 2009. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 09V333000 on NHTSA.gov
Power train, driveline, driveshaftMay 19, 2009
VOLKSWAGEN IS RECALLING 25,594 MY 2006-2009 JETTA 5TH GENERATION EQUIPPED WITH 2.01 ENGINE. THE FASTENING SCREW CONTACT SURFACES ON THE DRIVESHAFT COVER PLATE MAY NOT HAVE BEEN MANUFACTURED TO FACTORY SPECIFICATIONS. SOME SCREWS MAY NOT HAVE BEEN TORQUED PROPERLY DURING ASSEMBLY AND COULD LOOSEN OVER TIME, CAUSING A KNOCKING SOUND WHEN THE VEHICLE IS IN MOTION. THE DRIVESHAFT SCREWS COULD LOOSEN TO THE POINT WHERE THE DRIVESHAFT DETACHES FROM THE GEARBOX.
IF THE VEHICLE IS MOVING WHEN THIS HAPPENS, THE DETACHED DRIVESHAFT COULD CAUSE DAMAGE THE GEARBOX HOUSING. A DAMAGE GEARBOX HOUSING COULD LEAK GEARBOX OIL ONTO THE STREET AND CREATE A RISK OF A VEHICLE CRASH FOR BOTH THE DRIVER AND OTHER MOTORISTS.
DEALERS WILL INSPECT THE DRIVESHAFT SCREWS AND REPLACE THE SCREWS FREE OF CHARGE. THE RECALL BEGAN ON JUNE 24, 2009. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 09V164000 on NHTSA.gov
Representative owner complaints
904 reports, newest first.
Fuel system, Diesel, Dec 31, 2009
POSSIBLE EVENTS LEADING UP TO THE FAILURE IS ONCE IN A WHILE WHEN THE CAR IS OFF AND PARKED THE ENGINE FAN WILL COME ON RUNNING VERY HIGH AND THE CAR SMELLS. THIS OCCURRED ABOUT 4 TIMES IN 4 MONTHS. THEN IN THE 5TH MONTH OF OWNERSHIP, WHILE DRIVING 50 MPH, I HEARD A BEEP, LOOKED DOWN AT MY DASH AND BEFORE I COULD FINISH READING THE MESSAGE THE CAR DIED. THE DASH INDICATED SOMETHING ABOUT GET TO A WORKSHOP, THEN THE MESSAGE DISAPPEARED AND THE COIL LIGHT CAME ON. I PUT MY FOOT ON THE GAS PEDAL AND NOTHING HAPPENED. THANKGOODNESS NO ONE WAS BEHIND ME OR WE WOULD HAVE BEEN HIT, I PUSHED THE CAR TO THE SHOULDER OF THE ROAD AND CALLED A TOW TRUCK. I WAS 80 MILES FROM HOME AND JUST MINUTES FROM GETTING ON THE MAIN FREEWAY. I WAS TOWED TO THE NEAREST VW DEALER. IT WAS A WEEKEND SO THE SERVICE DEPT WAS CLOSED. MONDAY I WAS TOLD THE ENTIRE FUEL SYSTEM WENT OUT AND WAS GOING TO BE COMPLETELY REPLACED. IT WAS REPLACED. IT'S BEEN 4 WEEKS SINCE IT WAS REPLACED AND TODAY WHEN I DROVE 25 MILES AND PARKED MY CAR, THE ENGINE FAN CAME ON RUNNING VERY HIGH, AND LOUD WITH THE SMELL OF BURNT RUBBER AND SMOKE COMING FROM THE HOOD. I CALLED THE DEALER AND WILL BE TAKING IT INTO THE DEALER NEXT WEEK, THEY ARE CONCERNED WITH THE SMELL. *TR
Engine and engine cooling, Dec 31, 2009
2009 JETTA TDI HAS AN ISSUE WITH SUDDEN LOSS OF ENGINE POWER. USUALLY 100% REPRODUCIBLE IN WARM CLIMATE USUALLY HAPPENS WITHIN THE FIRST FEW MINUTES OF STARTING ENGINE WHILE TRAVELING AT 30MPH AT 2K RPMS WHILE HOLDING A STEADY SPEED. CAR WILL SUDDENLY JERK AND LOSE POWER ONE TIME THEN THE REMAINING TIME WILL BE WITHOUT ISSUE. ON AT LEAST TWO OCCASIONS WHILE PULLING OUT INTO TRAFFIC THE CAR HAS INTERMITTENTLY LOST ALL POWER FOR A FEW SECONDS ALMOST RESULTING IN CERTAIN PERSONAL INJURY ACCIDENTS. THIS WAS DUE TO THE FACT THAT AFTER STARTING THE CAR I TOOK A PHONE CALL BEFORE ENTERING TRAFFIC. I FEEL THAT THIS IS A TEMPERATURE/TIME RELATED PROBLEM AS THE TIME I WAS ON THE PHONE WOULD ABOUT EQUAL THE TIME THAT WHEN I NORMALLY WOULD HAVE LEFT THE LOT THE CAR WOULD HAVE HAD THE HICCUP/STUTTER. NUMEROUS COMPLAINTS ABOUT THIS PARTICULAR ISSUE CAN BE FOUND ON THE INTERNET AND THIS HAS BEEN DOCUMENTED THAT VWOA HAS BEEN CALLED ABOUT THIS BUT SEEMS TO NOT WANT TO DO ANYTHING TO RECTIFY THE SITUATION. *TR
Power train, Dec 22, 2009
2009 VW JETTA TDI (TURBO-DIESEL) EQUIPPED WITH DSG (DIRECT SHIFT GEARBOX) TRANSMISSION. VEHICLE PREMATURELY DOWNSHIFTS FROM 2ND INTO 1ST GEAR AT SLOW SPEEDS. WHEN DRIVING IN 'TIPTRONIC' (MANUAL) SHIFT MODE AT SLOW SPEED CONDITIONS, SUCH AS RIGHT TURNS, PARKING LOTS/GARAGES, YIELD CONDITIONS, ETC., THE VEHICLE WILL DOWNSHIFT UNEXPECTEDLY FROM 2ND GEAR INTO 1ST AFTER REACCELERATION HAS ALREADY BEGUN, RESULTING IN THE ENGINE'S RPMS TO "SKYROCKET". IF THIS OCCURS WITHIN A TURN IN TRAFFIC, THE VEHICLE'S ACCELERATION IS STALLED DUE TO THE LOWER GEAR. PANICKING, ONE SHIFTS THE VEHICLE INTO 2ND AT THE HIGH RPMS AND THE TRANSMISSION JOLTS UNDER THE POWER AND CAUSES THE VEHICLE TO SURGE FORWARD RAPIDLY UNDER POWER. THIS HAS CONTRIBUTED TO NEAR REAR-END CRASH SITUATIONS FOR BOTH DRIVERS FOLLOWING AT THE DOWNSHIFT/STALL CONDITION AS WELL AS VEHICLES IN FRONT AT THE UPSHIFT/ACCELERATION CONDITION. IN PARKING LOTS WHILE MODERATELY TRAVELING IN 2ND GEAR LOOKING FOR A PARKING STALL, WITHOUT WARNING, AGAIN THE VEHICLE WILL SOMETIMES DOWNSHIFT INTO FIRST CAUSING THIS BRAKING "BUCKING' EFFECT AND THE ENGINE RPMS SKYROCKET UNTIL ONE EITHER LIFTS OFF THE ACCELERATOR OR SHIFTS BACK INTO 2ND. THIS CONDITION HAS BEEN INTERMITTENT FOR OVER A YEAR NOW AN OVERALL MAKES IT VERY DIFFICULT AND UNNERVING TO DRIVE IN STOP AND GO TRAFFIC, PARKING LOTS, AREAS WITH SPEED BUMPS, GARAGES, OR ANY OTHER SLOW SPEED ENVIRONMENTS WHERE ONE WOULD PREFER TO OPERATE THE VEHICLE IN 'MANUAL' SHIFT MODE AS PROVIDED BY THE DSG'S DESIGN. IT SEEMS APPARENT TO ME THAT THE SOFTWARE AND/OR SENSOR COMPONENTS RELATED TO THE SHIFTING CHARACTERISTICS OF THE DSG WHILE IN THESE MODES, SHOULD NOT ALLOW THE VEHICLE TO DOWNSHIFT INTO THE 1ST GEAR UNLESS THE VEHICLE COMES TO A STOP, OR AT LEAST AT AN ALMOST NON-DETECTABLE SPEED, THEREBY ALLOWING THE DRIVER TO REACCELERATE IN 2ND WHICH, IN COMBINATION WITH THE HIGH-TORQUE NATURE OF THE DIESEL ENGINE IS MORE THAN SUFFICIENT FOR THESE SCENARIOS. *TR
Service brakes, Hydraulic, Dec 19, 2009
2009 VW JETTA SPORTWAGEN TDI INTERMITTENT HOT REAR BRAKE DISCS. EFFECTS MPG BY MINUS 10% PLUS. SOMETHING IS CAUSING REAR BRAKES TO GET HOT(REAR BRAKE BIAS). FRONT BRAKES ARE ALWAYS COOL. COULD CAUSE AN ACCIDENT IN ICE AND SNOW POSSIBLE FIRE. SOMETIMES UNABLE TO BACK UP!!! LIKE BRAKES ARE LOCKED UP! IT HAS A MIND OF ITS OWN!!!!!!!!!!!!!!!!!!!!! VW OF AMERICA IS NOT INTERESTED ! NOR CAN THE DEALER SOLVE THE PROBLEM. " THE VEHICLE MEETS SPECIFICATIONS" THIS HAS BEEN WRITTEN UP IN VW FORUMS AND BLOGS. WE ARE NOT THE ONLY ONES WITH THIS PROBLEM. HOW OFTEN DO YOU FIND SOMEONE THAT CHECKS THE TEMP. OF REAR AND FRONT BRAKE DISCS? I DID BECAUSE IN JANUARY OF 2009 THE REAR BRAKES WERE SO HOT THAT IT SMELLED UP MY GARAGE. COULD HAVE CAUSED A FIRE!!!!!!!!!!!!!!!!!!!!!!!! *TR
Latches/locks/linkages, Dec 11, 2009
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE EXITING THE VEHICLE, ALL FOUR DOORS LOCKED WITHOUT INTENTION. THE ENGINE REMAINED ON, AND A CHILD WAS POSITIONED IN THE REAR OF THE VEHICLE. SHE ATTEMPTED TO ACCESS THE VEHICLE WITH THE KEY FOB AND MANUALLY. THE KEY FAILED TO UNLOCK THE DOOR. SHE HAD TO BREAK THE PASSENGER WINDOW TO OPEN THE DOOR. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 12,000. THE VIN WAS UNAVAILABLE.
Visibility, Dec 11, 2009
AFTER DRIVING IN THE RAIN AND PARKING MY CAR IN LIGHT RAIN FOR ABOUT TWO AND A HALF HOURS THE FRONT WINDSHIELD WIPERS WOULD NOT WORK WHEN I STARTED THE CAR. I TINKERED AROUND WITH THE LEVERS AND THE REAR WIPER WORKED AND THE WASHER FLUID WORKED, BUT NOT THE FRONT WIPERS. I CHECKED THE FUSE INDICATED IN THE MANUAL AND IT WAS NOT BLOWN. I WAS FORCED TO DRIVE HOME IN THE RAIN WITHOUT THE USE OF MY FRONT WIPERS. *TR
Engine and engine cooling, Dec 10, 2009
WE WERE TRAVELING IN BRANSON, MO. FROM OUR HOME IN EAST TEXAS WHEN THERE WAS WHAT SOUNDED LIKE A SINGLE MUFFLED POP FROM THE ENGINE COMPARTMENT. THE GLOW PLUG LAMP STARTED BLINKING AND THE CHECK ENGINE LIGHT CAME ON AND I THINK IT WAS BLINKING ALSO. AT THE TIME I WAS TRAVELING ABOUT 30 MPH. AND I HAD JUST STARTED UP A STEEP GRADE. ALSO, ABOUT THE TIME THE GLOW PLUG LIGHT STARTED BLINKING, THE MFD DISPLAYED THE "MAJOR ENGINE MALFUNCTION" MESSAGE. THE ENGINE LOST POWER BUT DID NOT STOP AND I WAS ABLE TO GO ABOUT 300 YARDS TO A SAFE PLACE WHERE I COULD PULL OFF THE STREET OUT OF TRAFFIC AND PARK. THE VEHICLE WAS TOWED TO THE VOLKSWAGEN DEALER IN SPRINGFIELD, MO. (SPRINGFIELD VOLKSWAGEN) FAULT CODE THROWN WAS P0299. IT WAS DETERMINED THAT A COUPLING ON A LINE GOING INTO THE TURBOCHARGER HAD NOT BEEN ADEQUATELY TIGHTENED DURING ASSEMBLY OF THE ENGINE AND THE HOSE HAD COME LOOSE DISABLING THE TURBOCHARGER AND THE ENGINE. *TR
Power train, Dec 1, 2009
VEHICLE SHIFTS INTO NEUTRAL WHILE DRIVING. VEHICLE HAS BEEN RECALLED FOR THIS PROBLEM, BUT VEHICLE STILL HAS PROBLEM AFTER RECALL SERVICE HAS BEEN DONE. NHTSA CAMPAIGN ID NUMBER 09V333000 IS FOR THE RECALL THAT WAS COMPLETED ON THIS VEHICLE IN OCT. 2009. AT VW DEALER WHERE VEHICLE WAS PURCHASED. ON NOV 27, 2009 VEHICLE SHIFTED INTO NEUTRAL WHILE DRIVING AND HAS DONE IT ON 2 OTHER OCCASIONS. HAVE TAKEN VEHICLE BACK TO DEALER ON NOV. 29, 2009 AND AWAITING RESULTS OF THEIR DIAGNOSES. I AM SENDING THIS COMPLAINT BECAUSE I BELIEVE THAT THIS DEFECT IS NOT GETTING FIXED WITH THE ORIGINAL RECALL, WHICH LEAVES A VERY SERIOUS SAFETY PROBLEM OPEN TO OWNERS OF THESE VEHICLES AND OTHERS. *TR
Engine and engine cooling, Nov 20, 2009
I OWN A 2009 VOLKSWAGEN JETTA TDI SPORTWAGEN. IT HAS APPROXIMATELY 8,000 MILES ON THE ODOMETER. I BELIEVE THAT THIS CAR HAS A SERIOUS DESIGN FLAW, WHICH CREATES A VERY UNSAFE DRIVING CONDITION. ON A DAILY BASIS, I EXPERIENCE A SITUATION IN WHICH I AM WAITING AT A STOP LIGHT TO TURN LEFT, AND WHEN I DEPRESS THE PEDAL TO ACCELERATE THROUGH THE INTERSECTION, THE CAR MOVES A FEW FEET (INTO TRAFFIC) AND THEN STOPS ALTOGETHER. AFTER PRESSING THE PEDAL ALL THE WAY TO THE FLOOR FOR 2-3 SECONDS, IT RELUCTANTLY STARTS MOVING AGAIN, AND I OBSERVE A HUGE CLOUD OF WHITE VAPOR POURING OUT OF THE TAILPIPE AS THE CAR TAKES OFF AGAIN. MY FEAR IS THAT I, OR SOMEONE ELSE, WILL BE UNABLE TO CLEAR AN INTERSECTION IN A DANGEROUS (OR OTHERWISE NORMAL) SITUATION AND WILL BE INVOLVED IN A HEAD-ON OR T-BONE ACCIDENT THAT WILL CAUSE SERIOUS INJURY AND/OR DEATH. THE CAR DISPLAYS NO ERROR CODES, AND OTHERWISE DRIVES PERFECTLY NORMAL. *TR
Seats, Nov 16, 2009
TL*THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE EXAMINING THE VEHICLE THE CONTACT NOTICED THAT THE REAR MIDDLE SEAT HEAD REST COULD NOT BE ADJUSTED. THE DEALER STATED THAT THE HEAD REST COULD NOT BE MOVED OR REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 2000.
Engine and engine cooling, Oct 31, 2009
I HAD MY 09 TDI TOWED INTO A V.W. DEALER TODAY FOR A MAJOR OIL LEAK. THE DETAILS ARE AS FOLLOWS: I PARKED MY TDI IN MY DRIVEWAY THIS MORNING AFTER A LOCAL DRIVE. NO MECHANICAL PROBLEMS WERE OBSERVED. IN THE AFTERNOON I WENT FOR ANOTHER DRIVE. I BARELY GOT OUT OF MY DRIVEWAY WHEN THE CARS OIL LIGHT STARTED BLINKING, AND THE MFD SAID STOP THE VEHICLE-LOW OIL. I PULLED BACK IN MY DRIVEWAY AND NOTICED SEVERAL LITERS OF OIL ON THE GROUND UNDER MY CAR. I HAD MY VEHICLE TOWED TO THE DEALER BY A FLATBED TOW TRUCK. THE SERVICE MANAGER CALLED ME INTO THE SHOP AND SHOWED ME THAT THE OIL FILTERS HOUSING CAP HAD BEEN SCREWED LOOSE, AND PLACED ON-TOP OF THE HOUSING UPSIDE DOWN. THE CAP HAD A SMALL PIECE MISSING JUST BEFORE THE THREADS BEGIN. SINCE THE CAR HAD 1 1/2 QUARTS OF OIL STILL IN THE OIL PAN THE SERVICE MANAGER DID NOT FEEL THAT ANY ENGINE DAMAGE OCCURRED. I EXPLAINED TO THE MANAGER THAT I HAD BEEN HOME ALL DAY, THAT MY CAR WAS LOCKED, ALARMED, AND PARKED IN MY DRIVEWAY. THE MANAGER INSISTED THAT SOMEONE DID THIS DAMAGE TO MY VEHICLE. HE COULD NOT EXPLAIN HOW SOMEONE WAS ABLE TO GET IN THE VEHICLE WITHOUT THE KEY, AND WITHOUT CAUSING ANY DAMAGE OR LEAVING ANY TOOL MARKS, OR SETTING OFF THE CAR ALARM. I HAD MY VEHICLES 10K SERVICE DONE AT THIS DEALERSHIP 800 MILES AGO. DURING THAT SERVICE THE WRONG OIL WAS USED, AND THE VEHICLE WAS SEVERELY OVERFILLED WITH OIL. THESE PROBLEMS WERE CAUGHT BY MYSELF, AND CORRECTED BEFORE LEAVING THE DEALERSHIP. IS IT POSSIBLE THAT THE DEALER CAUSED A THIRD PROBLEM DURING MY 10K SERVICE, SUCH AS NOT PROPERLY TIGHTENING THE OIL FILTER'S CAP, OR WAS MY VEHICLE VANDALIZED BY A MISSION IMPOSSIBLE IMPERSONATOR? IS IT PROBABLE THAT ENGINE DAMAGE OCCURRED TO THE VEHICLE? IF WHAT THE DEALER SAID IS TRUE THIS VEHICLE HAS A SEVERE SECURITY FLAW! *TR
Power train, Oct 6, 2009
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING 30 MPH THE GEAR WARNING LIGHT ILLUMINATED ON THE INSTRUMENT CONTROL PANEL, AND THEN THE VEHICLE DOWN-SHIFTED INTO THE NEUTRAL GEAR. HE WAS ABLE TO SAFELY RESTART THE VEHICLE TO CONTINUE NORMAL OPERATION. THE VEHICLE WAS TAKEN TO THE DEALER THREE TIMES FOR INSPECTION. THE TECHNICIANS WERE UNABLE TO DUPLICATE THE FAILURE; THEREFORE, THEY COULD NOT PROVIDE A REMEDY. THE VEHICLE IDENTIFICATION NUMBER WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 150. THE CURRENT MILEAGE WAS 6,000.
Air bags, Oct 5, 2009, crash
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING 70 MPH USING THE CRUISE CONTROL, SHE BEGAN TAPPING ON THE STEERING AND SUDDENLY THE DRIVER SIDE AIR BAG DEPLOYED. SHE CRASHED AFTER THE AIR BAG DEPLOYED; HOWEVER, SHE HAS NO MEMORY OF THE CRASH. SHE DID NOT SUSTAIN ANY INJURIES. THE CURRENT AND FAILURE MILEAGES WERE 4000.
Power train, Sep 30, 2009
THE TRANSMISSION DISENGAGED AND DISPLAY STARTED TO BLINK JUST AS I WAS ENTERING AN INTERSECTION HAD TO STOP AND RESTART CAR. *TR
Power train, Sep 22, 2009
2009 VW JETTA TDI SPORTSWAGEN. WHEN MOVING FROM COMPLETE STOP, VEHICLE SOMETIMES PAUSES, THEN LURCHES FORWARD WITH SUDDEN ACCELERATION; EVEN THOUGHT STEADY FOOT PRESSURE WAS ON THE GAS PEDAL. *TR
Engine and engine cooling, Power train, Sep 21, 2009
TL*THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 35 MPH ON NORMAL ROAD CONDITIONS; THE TRANSMISSION EXHIBITED A PULLING SENSATION AND BEGAN HESITATING INTERMITTENTLY. THE FAILURES PROGRESSED BETWEEN 0 TO 55 MPH AND THE ENGINE SURGED WHILE MAINTAINING SPEED. AN AUTHORIZED TECHNICIAN INFORMED THE CONTACT THAT THE PROBLEM WAS A MANUFACTURERS DESIGN WITHOUT A REMEDY. THE COMPUTERIZED SYSTEM CODE WAS RESET TO THE MANUFACTURER'S SERVICE CODE. THE VEHICLE WAS INSPECTED BY AN AUTHORIZED DEALER TO FURTHER DIAGNOSE THE FAILURE. THE CONTACT HAD CONCERNS OF THE SAFETY RISK INVOLVED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 150 AND THE CURRENT MILEAGE WAS 6,500.
Service brakes, Hydraulic, Sep 18, 2009
SIGNIFICANT REAR BRAKE WEAR ON 2009 VW JETTA. MY RR BRAKE WORE DOWN TO METAL. RL BRAKE WAS AT 60% REMAINING, AND FRONT BRAKES WERE ALMOST PERFECT. VW CALLS THIS TYPE OF WEAR "NORMAL." ANYBODY WHO HAS EVER DRIVEN A CAR OR WORKED ON BRAKES KNOWS THAT IS A LAUGHABLE ASSERTION. THERE IS NOTHING NORMAL ABOUT ONE SET OF PADS COMPLETELY FAILING WHILE ALL OTHERS ARE WELL WITHIN SPECS. NOT ONLY IS THIS ANNOYING, IT IS DANGEROUS. THE CAR IS OBVIOUSLY APPLYING BRAKE PRESSURE TO ONE WHEEL MORE THAN THE OTHER THREE. WHEN THIS WHEELS BRAKES FAIL, HOW IS THE CAR EXPECTED TO STOP? I HAVE RESEARCHED THIS ONLINE AND FOUND MANY OTHER VW OWNERS EXPERIENCE THE SAME PROBLEM WITH THE SAME RESPONSE FROM VW, WHICH IS TO BLAME IT ON THE CONSUMER'S DRIVING. IN SOME INSTANCES, THE BRAKES WORN TO METAL AS EARLY AS 14,000 MILES, AND OFTEN FAIL AGAIN IN AS LITTLE AS 7 MONTHS AFTER REPLACING. *TR
Service brakes, Hydraulic, Sep 18, 2009
2009 VOLKSWAGEN TDI JETTA 10,000 MILES. BROUGHT CAR INTO DEALER AND POINTED OUT THAT I BELIEVE SOMETHING IS WRONG WITH ESP SYSTEM. BOTH BACK ROTORS ARE HOT ENOUGH TO BURN YOU AFTER DRIVING SHORT DISTANCES WITH VERY LITTLE BREAKING. DEALER DETERMINE DRIVER SIDE CALIPER WAS BAD. THEY ARE REPLACING DRIVER SIDE CALIBER. SAYS IT WAS DRAGGING AND CAUSING ESP SYSTEM TO PULSE. WIFE HAS THE SAME PROBLEM ON HER 2009 TDI JETTA WHICH HAS 12000 MILES ON IT. BOTH CARS HAVE EXHIBITED THIS PROBLEM HAVE BEEN OCCURRING SINCE NEW. IT IS CAUSING PREMATURE BRAKE PAD AND ROTOR WEAR TO REAR. CAR IS STILL IN SHOP AFTER A WEEK WAITING ON PARTS. *TR
Engine and engine cooling, Power train, Sep 14, 2009
THE VEHICLE HAS A 1 TO 2 SECOND LAG WHEN ACCELERATING FROM A STANDING START OR WHEN I STEP HARD ON THE ACCELERATOR PEDAL. IT ACTS LIKE IT HAS TO THINK ABOUT IT FOR A WHILE BEFORE THE MOTOR STARTS TO REV UP AND THE TRANSMISSION ENGAGES. THIS HAS CAUSED SEVERAL NEAR-ACCIDENTS WHEN PULLING INTO TRAFFIC, AND AT STOP SIGNS WHEN OTHER DRIVERS DECIDED I'D WAITED TOO LONG AND STARTED INTO THE INTERSECTION AT THE SAME TIME MY CAR FINALLY DECIDED TO GET AROUND TO GOING. THIS IS A TDI WITH THE DSG TRANSMISSION. I HAD THE DEALER RUN A FULL DIAGNOSTIC AND THEY DIDN'T FIND ANYTHING. I SEE OTHERS REPORTING THE SAME BEHAVIOR HERE AND ELSEWHERE. I SUSPECT FAULTY PROGRAMMING IN EITHER THE ENGINE OR THE TRANSMISSION SOFTWARE, THOUGH IT MAY BE JUST THE INHERENT BEHAVIOR OF THE SYSTEM. I'LL PUT TODAY'S DATE ON THE "APPROXIMATE INCIDENT DATE" ALTHOUGH IT'S BEEN THIS WAY SINCE I BOUGHT THE CAR IN NOVEMBER 2008. *TR
Power train, Sep 8, 2009, crash
TURNING LEFT FROM TURN LANE WITH GREEN LIGHT. ONCOMING TRAFFIC WITH AMPLE SPACE TO MAKE THE LEFT TURN. STARTED TO ACCELERATE INTO INTERSECTION AND AUTO TRANSMISSION (DSG) SHIFTED TO A LOWER GEAR CAUSING SLUGGISH ACCELERATION. I PUSHED THE ACCELERATOR TO THE FLOOR TO GET MORE POWER AND TO AVOID THE APPROACHING TRAFFIC. BY THAT TIME, IT WAS TOO LATE AND A COLLISION OCCURRED, TOTALING BOTH VEHICLES. *TR
Power train, Sep 8, 2009
I WAS DRIVING HOME IN RUSH HOUR AFTER WORK ON A FOUR-LANE ROAD, IN A HEAVY RAIN STORM. AT MILE 1,565, MY CAR LOST POWER, THE P R N D S TRANSMISSION OPTIONS WERE BLINKING, THE FOOT BREAK ICON CAME ON, AND WHEN I PUSHED ON THE GAS, MY RMPS INCREASED, BUT NO POWER. I WAS ABLE TO SAFELY MANEUVER THE CAR OUT OF RUSH HOUR TRAFFIC, PULL OVER ON THE SHOULDER, AND SAT THERE WONDERING WHAT JUST HAPPENED. BEING THAT THE CAR WAS NEW, I DID NOT KNOW WHAT HAD HAPPENED, THERE WAS NO SERVICE ENGINE SOON LIGHT COME ON. I PUT THE CAR INTO PARK, SAT THERE FOR A BIT, AND THEN PUT IT BACK INTO DRIVE. ABOUT 3 MILES LATER, THE TRANSMISSION OPTIONS BLINKED AGAIN. ONCE I ARRIVED HOME, I CALLED THE VW DEALERS SERVICE DEPT. WHERE I BOUGHT THE CAR AND TALKED WITH THE SERVICE MANAGER. HE NEVER SAW ANYTHING LIKE THIS, TOLD ME NOT TO DRIVE IT TO THE DEALER (I AM 100+ MILES FROM THE DEALER), TO HAVE IT TOWED TO THEM. I AM VERY UNSATISFIED WITH VW, JETTA, AND MY CAR. I DO NOT FEEL LIKE MY CAR IS SAFE, RELIABLE, OR TRUSTWORTHY. NOW, BECAUSE OF THE INSTANCES THAT OCCURRED, I WILL ALWAYS BE PARANOID WITH MY CAR, WORRYING IF I WILL BE ABLE TO SAFELY GET TO AND FRO THE PLACES I NEED TO BE. I RECENTLY WAS ON THE INTERSTATE WITH AN INCONSIDERATE TRACTOR TRAILER BEHIND ME NOT GIVING ME A REASONABLE DISTANCE BETWEEN ME AND HIS OVERSIZED VEHICLE. I WAS NOT ABLE TO CHANGE LANES FOR OTHER CARS WERE IN THE ADJACENT LANE. FEAR CAME OVER ME AS I KNOW I WOULD BE IN A SEVERE ACCIDENT IF THE TRANSMISSION DECIDED TO FAIL AGAIN RESULTING IN A LOSS OF POWER. THERE WOULD HAVE BEEN NO WAY FOR THE OVERSIZED TRACTOR TRAILER BEHIND ME TO STOP IN TIME WITHOUT CAUSING AN ACCIDENT BECAUSE THE CAR I WAS DRIVING LOST POWER. *TR
Service brakes, Hydraulic, Sep 6, 2009
THIS COMPLAINT IS FOR A 2009 VW JETTA TDI. ON A RECENT ROAD TRIP I NOTICED A BURNING ODOR COMING FROM MY DRIVERS SIDE REAR. I STOPPED MY VEHICLE TO INSPECT THE WHEELS AND SURE ENOUGH ONLY THE DRIVERS SIDE REAR WHEEL, AND ROTOR WAS HOT ENOUGH TO INSTANTLY FRY A EGG. THIS WHEEL ALSO HAD A BURNING SMELL COMING FROM IT (NO SMOKE WAS OBSERVED). THE NEXT MORNING I WENT TO A V.W. DEALER LOCATED IN ALLENTOWN TO HAVE MY BRAKES INSPECTED. THE DEALER REPORTED THAT "ROAD TESTED THE CAR AND CHECKED ALL BRAKES AND THEY ARE ALL WEARING EVENLY NO PROBLEM FOUND AT THIS TIME." ON MY DRIVE HOME WHILE THE DRIVERS SIDE WAS A LITTLE WARMER THEN THE OTHER WHEELS, THE BURNING PROBLEM DID NOT REOCCUR. *TR
Power train, Aug 27, 2009
PURCHASED A 2009 VW JETTA SPORTSWAGON TDI ON 5/31/09. ON AUGUST 4TH, THE CAR WAS TAKEN IN FOR A 90-INSPECTION. PRIOR TO THIS, I EXPERIENCED THE PANEL LIGHTS FLASHING AND WHEN ATTEMPTING TO ACCELERATE, THE CAR DID NOTHING AND APPEARED TO BE IN NEUTRAL. I STATED THIS TO THE VW SERVICE REPRESENTATIVE. WE WERE GIVEN THE CAR BACK ON AUGUST 6TH, STATING THAT THERE WAS A FAULTY HARNESS CONNECTOR AND A WIRE REPAIR WAS PERFORMED. BETWEEN AUGUST 6TH AND AUGUST 13TH, I EXPERIENCED THE SAME PROBLEM WITH THE ACCELERATION APPROXIMATELY 5 TIMES IN THE SPACE OF THREE DAYS. ON AUGUST 14TH I HAD THE CAR TOWED TO THE SAME VW DEALER THAT PERFORMED THE 1ST REPAIR. WHEN TELLING THE SERVICE REPRESENTATIVE WHAT OCCURRED, THE REPAIR SHOP COULD NOT FIND ANY PROBLEM WITH THE TRANSMISSION AND INFERRED THAT PERHAPS MY DRIVING WAS AT FAULT. ON 8/20, THE VW DEALER CALLED AND SAID THAT THEY HAD SPOKEN TO A VW FACTORY REP AND THAT THERE WAS A FAULTY TEMPERATURE CONTROL PROBLEM. ON TUESDAY, 8/25, THE VW DEALER CALLED AND TOLD US THE CAR WAS READY TO BE PICKED UP. I PICKED THE CAR UP THAT EVENING (8/25) AND THE REPAIR NOTICE STATED THAT THE SENSOR WAS REPLACED. WHEN DRIVING TO WORK ON WEDNESDAY, 8/26, I EXPERIENCED LURCHING, SEIZING AND NON-ACCELERATION OF THE TRANSMISSION APPROXIMATELY 4 TIMES. VW OF AMERICA HAS BEEN INCLUDED "IN THE LOOP" FROM THE BEGINNING (CASE # 90204213). ON THURSDAY, 8/27, THE CAR WAS TOWED TO A DIFFERENT VW DEALER, HOWEVER, WITH THE SAME BUSINESS NAME (DAVID MAUS). THIS IS THE THIRD TIME WITHIN A SPACE OF 3 WEEKS THAT THE CAR HAS BEEN INTO THE DEALERSHIP FOR THE SAME CIRCUMSTANCES (E.G., TRANSMISSION FAILURE). I AM FEARFUL OF DRIVING THE VEHICLE BECAUSE OF THE LURCHING, NON-ACCELERATION AND SEIZING OF THE TRANSMISSION. THE VEHICLE HAS BEEN TOWED TO THE VW DEALER BECAUSE OF THE UNSAFE DRIVING CONDITIONS I HAVE EXPERIENCED. *TR
Power train, Aug 27, 2009
TL*THE CONTACT OWN A 2009 VOLKSWAGEN JETTA. HE STATED THAT HE EXPERIENCED TRANSMISSION FAILURE WHILE DRIVING 70 MPH ON THE HIGHWAY. THE VEHICLE WENT SHIFTED INTO NEUTRAL GEAR WHILE DRIVING AND HE WAS FORCED TO DRIVE TO THE EMERGENCY LANE. WARNING LIGHTS WERE ILLUMINATED ON THE INSTRUMENT PANEL; HOWEVER, AFTER AN HOUR, THE VEHICLE RESET ITSELF. THE VEHICLE WAS TOWED TO A DEALER WHO REFUSED TO DIAGNOSE THE TRANSMISSION OR REPAIR THE FAILURE. THE MANUFACTURER ADVISED THE DEALER NOT TO MAKE ANY REPAIRS UNLESS THEY COULD DUPLICATE THE FAILURE. RECALL#09V333000, COMPONENT: POWER TRAIN:AUTOMATIC TRANSMISSION IS RELATED TO THE FAILURE; HOWEVER, THE VIN IS NOT A PART OF THE RECALL. THE FAILURE MILEAGE WAS 11,000 AND THE CURRENT MILEAGE WAS 15,500.
Steering, Aug 22, 2009
WHEN DRIVING INTO A SWEEPING CURVE AT 45 - 65 MPH, THE STEERING MECHANISM OR RACK & PINION SYSTEM LOCKS AND FAILS ON MY '09 JETTA WOLFSBURG EDITION SOMETIMES LEADING TO A SHORT SKID AND TEMPORARY LOSS OF STEERING CONTROL. I PREVIOUSLY OWNED THE EXACT SAME YEAR AND MAKE VEHICLE THAT EXHIBITED THE SAME DEFECT. DUE TO THIS AND OTHER DEFECTS, THE MANUFACTURER REPLACED THE VEHICLE. I'M NOW STARTING TO EXPERIENCE THE SAME ISSUE WITH THE NEW REPLACEMENT VEHICLE. I'VE MADE THE MANUFACTURER AWARE OF THE ISSUE THROUGH MY LOCAL DEALER. THEY'VE CONDUCTED A THOROUGH REVIEW AND RELEASED THE CAR BACK TO ME UNABLE TO FIND ANYTHING WRONG. I WAS TOLD TO CONTINUE DRIVING THE CAR UNLESS/UNTIL IT RECURS. THE PROBLEM HAS NOT YET BEEN RESOLVED. *TR