2009 Volkswagen Jetta
Problems, recalls and owner-reported issues
Fuel system is the leading concern among 904 owner complaints filed for this model year. This is the highest complaint count among 26 Jetta model years with reports.
Of the 2009 reports, 31 involved a crash and 8 involved a fire. 17 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Other or unspecifiedSep 25, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.
Campaign 19V679000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipDec 20, 2016
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2010 Volkswagen Jetta A5 Sedan, 2009 Volkswagen Jetta SportWagen, Eos, GTI, Rabbit and Audi A3 vehicles, and 2010 Volkswagen Golf A6 vehicles. The Antilock Brake System (ABS) control unit may fail during ABS or Electronic Stability Control (ESC) activation, possibly causing a loss of vehicle control.
A loss of vehicle control can increase the risk of a crash.
Volkswagen will notify owners, and dealers will update the ABS control module software to improve the module's self-testing abilities. Any module that fails the new diagnostic test will be replaced. These repairs will be made free of charge. The recall began February 2017. Owners may contact Volkswagen customer service at 1-800-893-5298.
Campaign 16V913000 on NHTSA.gov
Fuel system, dieselOct 3, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL 2009-2012 JETTA AND JETTA SPORTWAGEN VEHICLES, MANUFACTURED FROM MAY 2008 THROUGH SEPTEMBER 2011, MODEL YEAR 2010-2012 VOLKSWAGEN GOLF VEHICLES, MANUFACTURED FROM MAY 2009 THROUGH SEPTEMBER 2011, AND MODEL YEAR 2010-2012 AUDI A3 VEHICLES, MANUFACTURED FROM SEPTEMBER 2009 THROUGH SEPTEMBER 2011, THAT ARE EQUIPPED WITH A 2.0L TDI COMMON RAIL DIESEL ENGINE/CLEAN DIESEL ENGINE. THE FUEL INJECTION PULSES COULD COINCIDE WITH THE NATURAL FREQUENCY OF THE INJECTOR LINE #2, IN SPECIFIC LOAD AND RPM CONDITIONS. THIS RESONANCE CREATES ADDITIONAL STRESS IN THE FUEL LINE.
DUE TO THE RESONANCE CONDITION, INJECTOR LINE NUMBER 2 COULD DEVELOP SMALL CRACKS WHICH COULD LEAD TO FUEL LEAKAGE. LEAKING FUEL IN THE PRESENCE OF AN IGNITION SOURCE, MAY LEAD TO A FIRE.
VOLKSWAGEN WILL INSTALL AN IMPROVED FUEL INJECTOR LINE FOR THE NUMBER 2 CYLINDER ON CERTAIN VEHICLES AND WILL INSTALL VIBRATION DAMPERS ON ALL OF THE INJECTOR LINES. VOLKSWAGEN AND AUDI WILL NOTIFY OWNERS TO HAVE THE VEHICLES REPAIRED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V490000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsDec 10, 2010
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2006-2010 JETTA, NEW BEETLE, NEW BEETLE CONVERTIBLE, MODEL YEAR 2009 JETTA SPORTWAGEN AND MODEL YEAR 2007-2009 RABBIT VEHICLES EQUIPPED WITH 2.5L ENGINES. THE JETTA, JETTA SPORTWAGEN, AND RABBIT VEHICLES MAY HAVE A SMALL PLASTIC TAB LOCATED ON THE WINDSHIELD WASHER FLUID RESERVOIR THAT MAY CHAFE AGAINST AN UNDERHOOD FUEL SUPPLY LINE. THE NEW BEETLE AND THE NEW BEETLE CONVERTIBLE VEHICLES MAY HAVE A FASTENING CLAMP ON A HYDRAULIC HOSE OF THE POWER STEERING SYSTEM THAT MAY BE LOCATED IN AN IMPROPER POSITION WHICH COULD CAUSE CHAFING AGAINST AN UNDERHOOD FUEL SUPPLY LINE.
IF CHAFING OCCURS, THERE IS THE POTENTIAL FOR A FUEL LEAK TO DEVELOP. FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.
DEALERS WILL INSPECT AND IF NECESSARY REPLACE THE UNDERHOOD FUEL LINE. ADDITIONALLY, DEPENDING ON THE VEHICLE MODEL, DEALERS WILL EITHER REMOVE THE PLASTIC TAB FROM THE WINDSHIELD WASHER FLUID RESERVOIR, OR INSPECT THE POSITION OF THE FASTENING CLAMP AND ADJUST THE RELATED FASTENING CLAMP INTO THE CORRECT POSITION. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JANUARY 31, 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 10V621000 on NHTSA.gov
Power train, automatic transmissionAug 20, 2009
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2009 AND 2010 PASSENGER CARS MANUFACTURED BETWEEN SEPTEMBER 2008 AND AUGUST 2009. THE WIRING HARNESS OF A TEMPERATURE SENSOR IN THE DIRECT SHIFT GEARBOX (DSG) MAY HAVE CONNECTOR WIRES THAT WERE INSUFFICIENTLY CRIMPED. WITH INSUFFICIENTLY CRIMPED CONNECTOR WIRES, A TEMPERATURE SENSOR HAS THE POTENTIAL TO FALSELY DETECT A HIGH GEARBOX OIL TEMPERATURE, CAUSING THE TRANSMISSION TO ABRUPTLY SHIFT TO NEUTRAL. IF THIS HAPPENS, THE SELECTOR LEVER POSITION INDICATOR WITHIN THE INSTRUMENT PANEL WILL FLASH. IN ADDITION, THE "DEPRESS BRAKE PEDAL" INDICATOR LIGHT WILL BE ILLUMINATED, ALERTING THE DRIVER TO APPLY THE BRAKES.
THE ABRUPT SHIFT TO NEUTRAL COULD LEAD TO A CRASH WITHOUT WARNING.
VOLKSWAGEN WILL REPROGRAM THE TRANSMISSION CONTROL MODULE WITH UPDATED SOFTWARE FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 20, 2009. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 09V333000 on NHTSA.gov
Power train, driveline, driveshaftMay 19, 2009
VOLKSWAGEN IS RECALLING 25,594 MY 2006-2009 JETTA 5TH GENERATION EQUIPPED WITH 2.01 ENGINE. THE FASTENING SCREW CONTACT SURFACES ON THE DRIVESHAFT COVER PLATE MAY NOT HAVE BEEN MANUFACTURED TO FACTORY SPECIFICATIONS. SOME SCREWS MAY NOT HAVE BEEN TORQUED PROPERLY DURING ASSEMBLY AND COULD LOOSEN OVER TIME, CAUSING A KNOCKING SOUND WHEN THE VEHICLE IS IN MOTION. THE DRIVESHAFT SCREWS COULD LOOSEN TO THE POINT WHERE THE DRIVESHAFT DETACHES FROM THE GEARBOX.
IF THE VEHICLE IS MOVING WHEN THIS HAPPENS, THE DETACHED DRIVESHAFT COULD CAUSE DAMAGE THE GEARBOX HOUSING. A DAMAGE GEARBOX HOUSING COULD LEAK GEARBOX OIL ONTO THE STREET AND CREATE A RISK OF A VEHICLE CRASH FOR BOTH THE DRIVER AND OTHER MOTORISTS.
DEALERS WILL INSPECT THE DRIVESHAFT SCREWS AND REPLACE THE SCREWS FREE OF CHARGE. THE RECALL BEGAN ON JUNE 24, 2009. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 09V164000 on NHTSA.gov
Representative owner complaints
904 reports, newest first.
Electronic stability control (ESC), Service brakes, Oct 11, 2018, crash
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE CONTACT DID NOT RECEIVE A NOTIFICATION. WHILE DRIVING, THE BRAKE PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO A CONCRETE STRUCTURE. THERE WERE NO INJURIES, BUT THE CONTACT WAS A BIT SHAKEN UP. A POLICE REPORT WAS NOT FILED. THE INSURANCE COMPANY TOWED THE VEHICLE TO A COLLISION CENTER TO INSPECT THE DAMAGES. THE DEALER WAS NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 51,000.
Service brakes, Sep 30, 2018
THE ABS MODULE FAILED. DEALER SAID THERE WAS NO RECALL FOR MY CAR, BUT I SEE THAT THERE WAS IN FACT A RECALL OF 2009JETTAS FOR THIS EXACT ISSUE. MY REPAIR WAS 1413.48 ON 9/11/18. THE VEHICLE WAS FINE, INSPECTED 8/10/18, ONE MONTH LATER MY 16 YEAR OLD WAS DRIVING TO SCHOOL AND THE ABS LIGHT CAME ON, THE BRAKE LIGHT WAS FLASHING, AND THERE WAS A CONSTANT BEEPING ALARM WHILE DRIVING.
Seat belts, Electronic stability control (ESC), Service brakes, Sep 21, 2018
ABS, BRAKE, SEAT BELT AND WASHER LIGHTS CAME ON AND STILL ON AT ALL TIMES
Other or unspecified, Sep 14, 2018
IGNITION KEY WAS HARD GETTING IT TO TURN ON FINALLY GOT IT TO TURN ON AND THEN WHEN I GOT HOME IT WOULDN'T TURN OFF TOOK ME 45 MINUTES TO FINALLY TURN IT OFF
Electronic stability control (ESC), Service brakes, Sep 12, 2018
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V913000(SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE DEALER (MURFREESBORO HYUNDAI, LOCATED AT 2203 NW BROAD ST, MURFREESBORO, TN) REFUSED TO PERFORM THE REPAIR UNTIL THEY REPAIRED ANOTHER PORTION OF THE ABS. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Sep 4, 2018
MY CAR IGNITION ARE CONTINUE FAILING ON ME. SOMETIMES IT WORKS AND SOME TIMES WAS NOT WORKING. THE KEYS GOT STUCK IN THE IGNITION. WE CAN'T TURN OFF THE ENGINE.SOME TIMES WE CAN'T TURN ON THE ENGINE. I'M AFRAID ITS A SAFETY HAZARD THAT IGNITION WILL FAIL DURING DRIVING.
Electrical system, Sep 1, 2018
NOT ABLE TO TAKE KEY OUT OF IGNITION SWITCH. CAR IS PARKED AND STILL RUNNING NOT ABLE TO TAKE KEY OUT.
Service brakes, Hydraulic, Electronic stability control (ESC), Aug 28, 2018
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE ANTI-LOCK BRAKE SYSTEM, ELECTRONIC STABILITY CONTROL, AND PARKING BRAKE INDICATORS WERE ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SHEEHY VOLKSWAGEN OF SPRINGFIELD (6601 BACKLICK RD, SPRINGFIELD, VA 22150, (703) 544-2973) DIAGNOSED THAT THE ANTI-LOCK BRAKE SYSTEM NEEDED TO BE REPLACED DUE TO A LACK OF CONNECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.
Electronic stability control (ESC), Service brakes, Aug 28, 2018
ABS MODULE RECALL I HAVE AN INCOMPLETE RECALL THAT VOLKSWAGEN IS NOT TRYING TO FIX. THEY ARE SAYING THAT THEY ARE NOT GETTING A CONNECTION TO BE ABLE TO READ THE RECALL AND THAT I WOULD HAVE TO BUY THE NEW ABS MODULE SO THAT THEY COULD DO AN UPDATE ON THE NEW MODULE. WHEN IT CLEARLY STATES IN THE RECALL THAT ABS MODULES WITH AN INSUFFICIENT GROUND CONNECTION WOULD BE REPLACED. VOLKSWAGEN HAS DONE NOTHING BUT SAY THEY CAN'T GET THE CODE TO SHOW FOR THEM TO PERFORM THE RECALL. I UNDERSTAND WHY VOLKSWAGEN HAS THE MOST COMPLAINTS BECAUSE EVEN IF IT'S SOMETHING THEY ARE REQUIRED TO FIX THEY WILL TRY TO WEASEL THEIR WAY OUT OF REMEDYING THE SITUATION.
Other or unspecified, Visibility/wiper, Aug 23, 2018
THE HEADLINER ADHESIVE FOR THE VEHICLE HAS COME UNGLUED AND IS CAUSING THE FABRIC TO SAG AND PREVENT A CLEAR LINE OF SIGHT. THIS IS A LATENT SAFETY DEFECT. FROM A REASONABLE SEARCH ON THE INTERNET IT APPEARS THAT MANY JETTA OWNERS HAVE HAD THE SAME ISSUE, INDICATING A COMMON MANUFACTURING ISSUE. THE ADHESIVE THAT WAS USED IS THE SAME AS THE ADHESIVE USED ON THE REMAINDER OF THE INTERIOR PANELS WHICH ARE ALSO COMING OFF.
Air bags, Aug 16, 2018, crash
I WAS IN A SIDE IMPACT CRASH WITH THE OTHER VEHICLE GOING APPROXIMATELY 60 MPH. I WAS HIT ON THE DRIVERS SIDE AND NONE OF THE AIRBAGS DEPLOYED. AFTER THE VEHICLE WAS TOWED, MY INSURANCE ADJUSTER OPENED THE DRIVERS SIDE DOOR TO ASSESS THE DAMAGE AND THE AIRBAG THEN DEPLOYED. MY INSURANCE ADJUSTER STATED THAT THE AIRBAG SHOULD HAVE DEPLOYED AND IT MAY HAVE HELPED WITH THE IMPACT.
Steering, Electronic stability control (ESC), Service brakes, Aug 3, 2018
MY ABS LIGHT CAME ON AND THEN MY RED BRAKE LIGHT CAME ON, A FEW DAYS LATER MY EPC LIGHT CAME ON. ABOUT A WEEK AFTER THAT THAT MY SPEEDOMETER STOPPED WORKING AND I NOTICED THAT THE MILEAGE HAD STOPPED COUNTING. I TOOK IT TO NAPLETON'S VOLKSWAGEN SERVICE DEPARTMENT IN ORLANDO AND (SHORT VERSION) RECEIVED A QUOTE TO DO THE WORK OF OVER $1700 TO FIX THE ABS BEFORE THEY COULD EVEN TELL ME IF THERE WAS A PROBLEM WITH THE ABS AS THEY COULD NOT UPLOAD THE SOFTWARE FOR THE RECALL..THE PROBLEM WAS DIRECTLY RELATED TO THE ABS MODULE..WHICH IN MY PAPERWORK IS DESCRIBED IN THE RECALL INFORMATION. I HAVE TOLD THEM NOT TO FIX MY CAR AS I BELIEVE THIS IS INCORRECT (MOST OF THE WORK THEY QUOTED I BELIEVE IS INCORRECT) AND WILL BE TAKING IT TO A MECHANIC I TRUST. IT ALSO OPENS THE DOOR FOR FRAUD AS IF I ALLOWED THEM TO DO THE WORK AND THEN "FIX" THE RECALL THAT WOULD SEEM LIKE THEY WOULD BE CHARGING ME AND VOLKSWAGEN FOR THE WORK. THEY ALSO ARE CHARGING ME FOR DIAGNOSTIC ON THE ABS BUT PER THEIR OWN WORDS THEY HAVEN'T BEEN ABLE TO DO THE DIAGNOSTIC. MY CAR ACTUALLY RUNS FINE, HOWEVER WITHOUT THE SPEEDOMETER AND HAVING THE BRAKE LIGHTS ON IT FEELS VERY UNSAFE. THE PROBLEM STARTED 2 WEEKS AGO JULY 23, 2018 AND I BROUGHT IT TO SERVICE DEALER YESTERDAY
Air bags, Aug 2, 2018
I TOOK THE CAR TO MY MECHANIC AND WAS TOLD THE IGNITER FOR THE AIR BAGS IS DEFECTIVE AND NEEDS TO BE REPLACED. THE CAR ONLY HAS 35000 MILES ON IT AND THE MECHANIC FELT IT SHOULD BE COVERED UNDER SOME SORT OF WARRANTY.
Electrical system, Jul 27, 2018
CLOCK SPRING FAILURE AT 49,500 MILES. RESULTED IN NO HORN AND NO STEERING WHEEL AIRBAG FUNCTIONALITY.
Service brakes, Jul 27, 2018
IN FEBRUARY 2017 I RECEIVED A SAFETY RECALL NOTICE FROM VOLKSWAGEN OF AMERICA, INC. REGARDING A DEFECTIVE ABS CONTROL MODULE SOFTWARE. TO DATE, I HAVE BEEN ATTEMPTED TO HAVE THIS RECALL COMPLETED ON THREE SEPARATE OCCASIONS AND AT DIFFERENT VOLKSWAGEN SERVICE DEPARTMENTS AND HAVE BEEN ADVISED THAT THE RECALL COULDN'T BE COMPLETED DUE TO "LOSS OF COMMUNICATION WITH THE ABS MODULE" CURRENTLY I AM UNABLE TO PASS THE REQUIRED SMOG TESTING AND HAVE BEEN STOPPED BY LAW ENFORCEMENT BECAUSE OF EXPIRED TAGS. MY REGISTRATION FEES ARE PAID IN FULL HOWEVER I AM UNABLE TO PASS A SMOG TEST BECAUSE OF THE RECALL ON MY VEHICLE. I AM A SINGLE MOTHER OF A 22 MONTH OLD GIRL WHO I TRANSPORT IN THIS VEHICLE AND I AM FEARFUL WE ARE IN DANGER OF ACCIDENT DUE TO THIS RECALL OR GETTING TOWED BY THE POLICE I WOULD BE FACED WITH A FINANCIAL HARDSHIP IF THAT WERE TO OCCUR AND IF I SHOULD HAVE TO PURCHASE A NEW VEHICLE.
Service brakes, Jul 23, 2018
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHEN THE IGNITION WAS STARTED, THE TRACTION CONTROL AND ABS INDICATORS ILLUMINATED. WHILE DRIVING 50 MPH, THE VEHICLE STALLED AND BOTH WARNING INDICATORS ILLUMINATED AGAIN. THE CONTACT WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD TO ALLOW THE ENGINE TO COOL OFF. THE VEHICLE WAS RESTARTED AND THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO LITHIA VOLKSWAGEN OF RENO (7063 S VIRGINIA ST, RENO, NV 89511, (775) 800-5704) WHERE THE CONTACT WAS INFORMED THAT THE ABS CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 127,767.
Electrical system, Jul 12, 2018
MY VEHICLE WAS PARKED AT HOME. I TRIED TO START MY VEHICLE; WHICH IT DID BUT ONCE I GOT TO MY DESTINATION THE KEY WOULD NOT COME OUT AND THE VEHICLE WOULD NOT TURN OFF. I TRIED FOR 3 HOURS TO REMOVE THE KEY. THE ONLY OPPOSTION I HAD WAS TO TAKE IT TO A DEALERSHIP AT NIGHT; SO THAT THE CAR WOULD BE SAFE. I TOOK THE FUSE OUT AT AND DETACHED THE BATTERY PLUG TURNING OFF THE CAR, BUT I HAD TO LEAVE THE KEY IN THE IGNITION. I HAD JUST PURCHASED THE VEHICLE A WEEK EARLIER AND WILL HAVE TO PAY 800.00 TO HAVE IT REPAIRED. I HAVE NEVER EXPERIENCED A VEHICLE NOT CUTTING OFF EVER AND THIS IS A TERRIBLE DEFECT TO ANY VOLKSWAGEN OWNER TO HAVE TO ENDURE SUCH A PROBLEM WITH A VEHICLE. I NORMALLY PURCHASE HONDA DUE TO THE DEPENDABILITY, BUT I TOLD MY HUSBAND I ALWAYS WANTED TO DRIVE A VOLKSWAGEN. IM NOW SORRY THAT I PURCHASED THIS VEHICLE. THAT DEFECT IS VERY DANGEROUS TO ANYONE OWNING THIS TYPE OF VEHICLE. MY VEHICLE IS CURRENTLY IN HE SHOP, WHICH I HAVE TO WAIT FOR THE PART TO COME FROM GERMANY. THE VOLKSWAGEN SHOP TOLD ME IT WILL BE TWO WEEKS AND I ONLY HAD THE VEHICLE FOR ONE WEEK NOT EVEN A MONTH YET. EXTREMELY DISSATISFIED CUSTOMER.
Electronic stability control (ESC), Service brakes, Jun 18, 2018
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE CONTACT SCHEDULED AN APPOINTMENT WITH THE DEALER (BROWN'S VOLKSWAGEN, 10501 MIDLOTHIAN TURNPIKE, RICHMOND, VA 23236, (804) 379-7283) FOR DIAGNOSTIC TESTING. THE DEALER LOCATED FAILURE CODE: DTC 125 (WHICH WAS RELATED TO THE RECALL) AND STATED THAT THE ABS CONTROL MODULE WOULD NEED TO BE REPLACED WITH THE SOFTWARE UPGRADE. THE DEALER ALSO LOCATED FAILURE CODE: DTC 124 (UNKNOWN). THE CONTACT STATED THAT THE DEALER WAS AWAITING A RESPONSE FROM THE MANUFACTURER TO RESOLVE THE DTC 124 FAILURE CODE. THE MANUFACTURER PROVIDED A CASE NUMBER AND THE CONTACT WAS AWAITING A REMEDY. THE CONTACT PLANNED TO TAKE THE VEHICLE TO AN INDEPENDENT MECHANIC FOR FURTHER DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Seat belts, Jun 7, 2018
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA SPORTWAGEN. THE CONTACT STATED THAT THE RETRACTORS FOR THE REAR DRIVER AND PASSENGER SEAT BELTS FAILED TO PROPERLY EXTEND TO ACCOMMODATE ADULT PASSENGERS. THE VEHICLE WAS TAKEN TO AUTOBARN VOLKSWAGEN OF MT. PROSPECT (333 WEST RAND ROAD, MT PROSPECT, ILLINOIS 60056, (847) 392-6300) WHERE THE SEATS BELTS WERE REPLACED; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 89,000.
Service brakes, Jun 6, 2018
ABS THE BRAKES LIGHTS ARE ON THERE A RECALL ON VOLKS WAGON WILL NOT DO IT . I HAVE TO DO EVERY THING ELES ON IT FIRST. I JUST CAME IN FOR THE RECALL NORTHING ELES
Air bags, May 8, 2018, crash
MY CAR WAS INVOLVED IN A MVA AND THE AIRBAGS DID NOT DEPLOY, ALTHOUGH THE CENSORS SHOULD HAVE DEPLOYED THE AIRBAG. PER MY INSURANCE CARRIER INVESTIGATOR IT WAS CONFIRMED THAT THE AIRBAGS SHOULD HAVE DEPLOYED.
Electrical system, Electronic stability control (ESC), Service brakes, May 8, 2018
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE DRIVING AT AN UNKNOWN SPEED, THE BRAKE PEDAL WAS DEPRESSED, HOWEVER, THE VEHICLE SLID TO A STOP. IN ADDITION, THE ABS AND STABILITY CONTROL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO VOLKSWAGEN MCKINNEY (3600 S CENTRAL EXPY., MCKINNEY, TX 75070) WHERE IT WAS DIAGNOSED THAT THE ABS CONTROL MODULE NEEDED TO BE REPAIRED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS UNABLE TO BE REPAIRED BECAUSE A SOFTWARE UPDATE WAS NEEDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT A DIAGNOSTIC TEST WAS NOT NEEDED BECAUSE THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE APPROXIMATE FAILURE MILEAGE WAS 115,000.
Electrical system, Electronic stability control (ESC), Service brakes, May 8, 2018
TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. WHILE THE CONTACT'S WIFE WAS DRIVING THE VEHICLE, THE BRAKE, ABS, AND ELECTRONIC STABILITY CONTROL WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS INDICATED IN NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ABS MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 114,418.
Electrical system, Exterior lighting, Service brakes, Apr 26, 2018
VW JETTA WOLFSBURG EDITION 2009. 1. I HAVE TAKEN MY CAR AUTO REPAIR SHOP OVER 5X OVER THE TIMES OVER THE PAST YEAR BECAUSE THE 'ENGINE MALFUNCTION' LIGHT WAS GOING ON/OFF INTERMITTENTLY - ON FOR 3 HOURS THEN OFF, ON FOR 2 DAYS, OFF. NOW THE CHECK ENGINE LIGHT IS PERMANENTLY ILLUMINATED ON THE DASHBOARD DESPITE MULTIPLE ENGINE AUTO REPAIR SERVICES RENDERED. 2. THE ABS AND EPS/ASR SYMBOLS ILLUMINATE AND ALARM GOES OFF RANDOMLY WITHOUT REASON WHILE I AM DRIVING 50-65MPH ON MAJOR NYC HIGHWAYS AND/OR WHEN IM DRIVING 15-35 ON A RESIDENTIAL STREET. THE EPS/ASR FLASHES CONTINUOUSLY WHILE SOUNDING AN ALARM FOR 60 SECONDS OR SO, ABS REMAINS CONSTANT LIT AND WILL CONTINUE TO DO SO UNTIL I AM ABLE TO STOP, TURN OF THE ENGINE, WAIT A MINUTE, AND THEN RESTART THE CAR. ON HIGHWAY I HAVE HAD TO DRIVE CONSIDERABLE DISTANCE WITH EMERGENCY LIGHTS FLASHING. 3. I WAS PULLED OVER BY A COP AT NIGHT BECAUSE ONE OF MY TAIL LIGHTS WAS OUT. I HAD NO IDEA THAT WAS THE CASE AND WOULD HAVE NEVER FOUND OUT BECAUSE THE "LIGHT BULB!" WARNING WAS NOT ON, AND NEVER CAME ON. I GOT IT FIXED 2 DAYS LATER, STILL NO LIGHT BULB SIGNAL, MY RIGHT TAILLIGHT WAS REPLACED. ABOUT 2 WEEKS LATER THE "LIGHT BULB!" ICON ILLUMINATED, I TESTED AND ALL THE LIGHTS WERE WORKING- BUT THE 'LIGHTBULB!' REMAINED LIT. ABOUT 2 WEEKS LATER THE LIGHTBULB WAS OFF. 4. THE AUX FEATURE ON MY CAR IS NO LONGER ACCESSIBLE. REPAIR SHOP BUT THEY WERE UNABLE TO FIX BECAUSE VW SPECIALITY CODE/ SYSTEM PROGRAMMING? 5. I HAVE NOTICED IT TAKES MORE EFFORT TO ENGAGE MY BRAKES WHILE DRIVING. I HAVE HAD MY CAR BRAKE PADS REPLACED AT LEAST 2X OVER THE PAST 6 YEARS (I HAVE DRIVEN ABOUT 20K MILES). ALSO NOTE - NO SYMBOL OF EMERGENCY BRAKE/ MECHANIC MAINTENANCE / WORN BRAKE PADS/ AUTOMATIC TRANSMISSION/GEARBOX SYMBOL WERE ILLUMINATED DURING THIS EVENT (IN FEBRUARY 2018) AND NONE OF THESE SYMBOLS HAD ILLUMINATED TO THIS DAY (APRIL 2018).
Air bags, Electronic stability control (ESC), Service brakes, Apr 11, 2018, crash
TL* THE CONTACT OWNED A 2009 VOLKSWAGEN JETTA. WHILE DRIVING 30 MPH, THE ABS WARNING INDICATOR ILLUMINATED AS THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT'S VEHICLE DID NOT STOP AND CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO CALL HER INSURANCE COMPANY. THE MANUFACTURER OPENED CASE NUMBER: 180215369. THE VEHICLE WAS TOWED AND DEEMED A TOTAL LOSS. THE DEALER WAS NOT CONTACTED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V913000 (SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL) AFTER THE CRASH, WHICH COULD HAVE CONTRIBUTED TO THE BRAKE FAILURE. THE FAILURE MILEAGE WAS 163,129. *TT ENGINE WAS PLACED WITH A REMANUFACTURED ENGINE IN NOVEMBER 2014 DUE TO ORIGINAL ENGINE FAILURE. THE MILEAGE FOR ORIGINAL REPLACEMENT ENGINE WAS APPROXIMATELY 38,000 MILES. *TT