2010 Volkswagen Jetta
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 875 owner complaints filed for this model year. This is the 2nd highest complaint count among 26 Jetta model years with reports.
Of the 2010 reports, 24 involved a crash and 5 involved a fire. 12 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipDec 20, 2016
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2010 Volkswagen Jetta A5 Sedan, 2009 Volkswagen Jetta SportWagen, Eos, GTI, Rabbit and Audi A3 vehicles, and 2010 Volkswagen Golf A6 vehicles. The Antilock Brake System (ABS) control unit may fail during ABS or Electronic Stability Control (ESC) activation, possibly causing a loss of vehicle control.
A loss of vehicle control can increase the risk of a crash.
Volkswagen will notify owners, and dealers will update the ABS control module software to improve the module's self-testing abilities. Any module that fails the new diagnostic test will be replaced. These repairs will be made free of charge. The recall began February 2017. Owners may contact Volkswagen customer service at 1-800-893-5298.
Campaign 16V913000 on NHTSA.gov
Fuel system, dieselOct 3, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL 2009-2012 JETTA AND JETTA SPORTWAGEN VEHICLES, MANUFACTURED FROM MAY 2008 THROUGH SEPTEMBER 2011, MODEL YEAR 2010-2012 VOLKSWAGEN GOLF VEHICLES, MANUFACTURED FROM MAY 2009 THROUGH SEPTEMBER 2011, AND MODEL YEAR 2010-2012 AUDI A3 VEHICLES, MANUFACTURED FROM SEPTEMBER 2009 THROUGH SEPTEMBER 2011, THAT ARE EQUIPPED WITH A 2.0L TDI COMMON RAIL DIESEL ENGINE/CLEAN DIESEL ENGINE. THE FUEL INJECTION PULSES COULD COINCIDE WITH THE NATURAL FREQUENCY OF THE INJECTOR LINE #2, IN SPECIFIC LOAD AND RPM CONDITIONS. THIS RESONANCE CREATES ADDITIONAL STRESS IN THE FUEL LINE.
DUE TO THE RESONANCE CONDITION, INJECTOR LINE NUMBER 2 COULD DEVELOP SMALL CRACKS WHICH COULD LEAD TO FUEL LEAKAGE. LEAKING FUEL IN THE PRESENCE OF AN IGNITION SOURCE, MAY LEAD TO A FIRE.
VOLKSWAGEN WILL INSTALL AN IMPROVED FUEL INJECTOR LINE FOR THE NUMBER 2 CYLINDER ON CERTAIN VEHICLES AND WILL INSTALL VIBRATION DAMPERS ON ALL OF THE INJECTOR LINES. VOLKSWAGEN AND AUDI WILL NOTIFY OWNERS TO HAVE THE VEHICLES REPAIRED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V490000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsDec 10, 2010
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2006-2010 JETTA, NEW BEETLE, NEW BEETLE CONVERTIBLE, MODEL YEAR 2009 JETTA SPORTWAGEN AND MODEL YEAR 2007-2009 RABBIT VEHICLES EQUIPPED WITH 2.5L ENGINES. THE JETTA, JETTA SPORTWAGEN, AND RABBIT VEHICLES MAY HAVE A SMALL PLASTIC TAB LOCATED ON THE WINDSHIELD WASHER FLUID RESERVOIR THAT MAY CHAFE AGAINST AN UNDERHOOD FUEL SUPPLY LINE. THE NEW BEETLE AND THE NEW BEETLE CONVERTIBLE VEHICLES MAY HAVE A FASTENING CLAMP ON A HYDRAULIC HOSE OF THE POWER STEERING SYSTEM THAT MAY BE LOCATED IN AN IMPROPER POSITION WHICH COULD CAUSE CHAFING AGAINST AN UNDERHOOD FUEL SUPPLY LINE.
IF CHAFING OCCURS, THERE IS THE POTENTIAL FOR A FUEL LEAK TO DEVELOP. FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.
DEALERS WILL INSPECT AND IF NECESSARY REPLACE THE UNDERHOOD FUEL LINE. ADDITIONALLY, DEPENDING ON THE VEHICLE MODEL, DEALERS WILL EITHER REMOVE THE PLASTIC TAB FROM THE WINDSHIELD WASHER FLUID RESERVOIR, OR INSPECT THE POSITION OF THE FASTENING CLAMP AND ADJUST THE RELATED FASTENING CLAMP INTO THE CORRECT POSITION. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JANUARY 31, 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 10V621000 on NHTSA.gov
Power train, automatic transmissionAug 20, 2009
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2009 AND 2010 PASSENGER CARS MANUFACTURED BETWEEN SEPTEMBER 2008 AND AUGUST 2009. THE WIRING HARNESS OF A TEMPERATURE SENSOR IN THE DIRECT SHIFT GEARBOX (DSG) MAY HAVE CONNECTOR WIRES THAT WERE INSUFFICIENTLY CRIMPED. WITH INSUFFICIENTLY CRIMPED CONNECTOR WIRES, A TEMPERATURE SENSOR HAS THE POTENTIAL TO FALSELY DETECT A HIGH GEARBOX OIL TEMPERATURE, CAUSING THE TRANSMISSION TO ABRUPTLY SHIFT TO NEUTRAL. IF THIS HAPPENS, THE SELECTOR LEVER POSITION INDICATOR WITHIN THE INSTRUMENT PANEL WILL FLASH. IN ADDITION, THE "DEPRESS BRAKE PEDAL" INDICATOR LIGHT WILL BE ILLUMINATED, ALERTING THE DRIVER TO APPLY THE BRAKES.
THE ABRUPT SHIFT TO NEUTRAL COULD LEAD TO A CRASH WITHOUT WARNING.
VOLKSWAGEN WILL REPROGRAM THE TRANSMISSION CONTROL MODULE WITH UPDATED SOFTWARE FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 20, 2009. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 09V333000 on NHTSA.gov
Representative owner complaints: diesel
166 reports, newest first. Show all
Fuel system, Diesel, Aug 3, 2012
MALFUNCTION INDICATOR, SERVICE ENGINE BEGAN FLASHING, VEHICLE SHUT DOWN AND WOULDN'T RESTART. FROM FIRST WARNING LIGHT TO SHUT DOWN WAS MAYBE 10 SECONDS OR LESS. TOWED TO DEALER AND TWO WEEKS LATER I HAD A COMPLETELY NEW FUEL SYSTEM. APPARENTLY THERE WAS METAL IN THE FUEL SYSTEM THAT GOT THERE FROM THE HPFP. DEALER REPEATEDLY SUGGESTED THAT I MUST HAVE FILLED THE TANK WITH GASOLINE INSTEAD OF DIESEL. I DON'T APPRECIATE THE SHIFT IN BLAME. I UNDERSTAND THE REPAIR (COVERED UNDER WARRANTY) RUNS CLOSE TO 10K DOLLARS. YIKES. *TR
Fuel system, Diesel, Jul 25, 2012
TRAVELING HOME ON INTERSTATE HIGHWAY/CHECK ENGINE LIGHT CAME ON,,,,,CAR MADE FUNNY NOISE UP FRONT,,,,LOST ACCELERATION. PULLED OFF ONTO AN OFF RAMP,,,,OFF TO SIDE OF ROAD. .I TURNED VEHICLE OFF. WOULD NOT RESTART. CALLED TOW TRUCK TO BRING IT HOME. NEXT MORNING HAD IT TOWED TO DEALERSHIP WHERE PURCHASED. TOLD IT WAS A "BAD DIESEL" PROBLEM....(I'D PURCHASED 1/2 TANK DIESEL FUEL 24 HRS PRIOR TO THIS AT STATION I'D NOT BEE TO BEFORE.) SUBSEQUENTLY THEY DRAIN TANK, REPLACED FUEL FILTER, STILL WOULDN'T TURN OVER. SAID THE HIGH PRESSURE FUEL PUMP WAS DESTROYED. GELLED UP STUFF IN FILTER,,,WHAT LOOK LIKE RUST FLAKES.... ESTIMATE FOR REPAIR INTO THOUSANDS.....CALLED INSURANCE CO. AND STARTED A CLAIM FOR LOSS.CALLED VW USA. TO REPORT THIS . LAST NITE GOT PHONE CALL FROM VW LADY SAYING THE WERE GOING TO REPLACE MY WHOLE FUEL SYSTEM AND THEY WOULD COVER COST ! GOOD FOR ME , BUT NOT SURE I WANT TO KEEP A CAR THAT IS SO TOUCHY ABOUT IT'S FUEL. DEALER SHIP CALLED TODAY TO SAY THE SAME ABOUT REPAIR....AND FELT IT WAS AN ACCUMULATION OF DAMAGE FROM WATER IN FUEL.... HOW IS ONE TO KNOW WITH CONFIDENCE WHAT EXACTLY THEY ARE PUMPING FROM A DIESEL FUEL PUMP. WILL PROBABLY TRADE CAR......CAR AT SHOP FOR 1 1/2 WEEKS NOW. ...THIS HAS BEEN AN EYE OPENER. PHONE CALL LAST. *TR
Fuel system, Diesel, Fuel/propulsion system, Jul 5, 2012
MY 2010 JETTA TDI BROKE DOWN ON ME WHILE I WAS THREE HOURS AWAY FROM MY HOME. THE SERVICE REP. SAID HE HAS HAD A FEW CARS COME IN WITH THE SAME PROBLEM. HE STATED IT WAS DUE TO BAD FUEL OR WATER IN THE FUEL LINE. I KNOW I HAD PUT DIESEL IN WHEN I FILLED UP THAT MORNING. HE STATED WE HAD PROBABLY RECEIVED BAD FUEL WHEN WE HAD FILLED UP. WE WERE ON A ROAD TRIP (8HRS ONE WAY) AND I HAD DRIVEN ABOUT 5 HOURS BEFORE IT DIED!!! WE WERE TRAVELING AT APPROX. 65 MPH WHEN THE FLASHING GLOW PLUG LIGHT INDICATOR BEGAN TO FLASH. THE CAR THEN STARTED TO LOSE ACCELERATION AND WE PULLED OVER WHERE THE ENGINE FINALLY SHUT DOWN AND IT WOULD NOT RESTART. I HAD TO HAVE THE CAR TOWED TO THE CLOSEST VW DEALER. THEY ARE REPLACING THE ENTIRE FUEL SYSTEM. HOW AM I SUPPOSED TO KNOW WHAT FUEL STATION HAS GOOD DIESEL? I KNOW THE FAULT WAS NOT MINE. I CAN'T AFFORD TO BE WITHOUT MY CAR AGAIN FOR 2 TO 3 WEEKS. AS SOON AS I GET MY CAR BACK I WILL BE TRADING IT IN EVEN THOUGH I AM UPSIDE DOWN ON MY LOAN. I LOVED MY TDI BUT WITH THIS ISSUE ALWAYS BEING A THREAT I WILL NOT BE ABLE TO RECOMMEND THIS CAR TO ANYONE. VW NEEDS TO FIX THIS ISSUE. *TR
Fuel system, Diesel, Jun 26, 2012
THIS WAS A HIGH-PRESSURE FUEL PUMP FAILURE. AT 03:52 ON 060812 I FILLED MY CAR'S TANK WITH 9.4 GALLONS OF DIESEL FUEL AT THE CAMINO PETROLEUM STATION AT EL CAMINO REAL 698, SOUTH SAN FRANCISCO, CA. (MILEAGE: 43375.) NOTE: I HAVE NEVER MIS-FUELLED THIS VEHICLE; I HAVE BEEN A COMMERCIAL MOTOR VEHICLE DRIVER FOR 25 YEARS. AT APPROXIMATELY 08:00, WHILE DRIVING SOUTHBOUND ON CA INTERSTATE 5 AT EXIT #262, THE GLOW PLUG INDICATOR LIGHT BEGAN TO FLASH AND THE ENGINE'S POWER OUTPUT DECREASED. I PULLED INTO THE BUTTON WILLOW (CALIFORNIA) REST STOP, THEN INTO A PARKING STALL WHEREIN THE ENGINE STOPPED RUNNING; IT WOULD NOT START AGAIN. THE CAR WAS TOWED TO THE FAMILY AUTO GROUP VOLKSWAGEN DEALERS SHOP (IN BAKERSFIELD, CA) WHERE HIGH-PRESSURE FUEL PUMP FAILURE WAS DIAGNOSED. I HAVE BEEN INFORMED BY FAMILY AUTO GROUP'S SERVICE REPRESENTATIVE THAT VOLKSWAGEN'S POWER TRAIN WARRANTY WILL COVER THE COST OF REPAIRS. IT IS MY UNDERSTANDING THAT THE CAR'S ENTIRE FUEL SYSTEM (FROM THE FUEL TANK TO THE FUEL INJECTORS) HAS BEEN REPLACED DUE TO SYSTEM-WIDE CONTAMINATION BY METAL PARTICLES FROM THE HIGH-PRESSURE FUEL PUMP. THE COST OF REPAIRS ARISING FROM THIS SORT OF THING IS ESTIMATED TO BE FROM $6,000.00 TO $10,000.00 IN PARTS AND LABOR. *JB
Fuel system, Diesel, May 21, 2012
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE STALLED IN THE MIDDLE OF THE ROADWAY. THE VEHICLE COASTED TO A STOP AS THE CONTACT MERGED TO THE SHOULDER. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE AFTER TWENTY MINUTES, BUT THE VEHICLE DID NOT START. THE VEHICLE WAS TOWED TO THE DEALER, WHO STATED THAT THEY WERE UNABLE TO PRODUCE A FAILURE CODE. THE CONTACT WAS INFORMED THAT THE ENTIRE FUEL SYSTEM NEEDED TO BE REPLACED. THE REPAIR WAS COVERED BY WARRANTY. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 26,079. UPDATED 6/15/12 *CN THE CONSUMER STATED THE VEHICLE WAS REPAIRED, THE CONSUMER WAS INFORMED THE METAL SHAVINGS WHICH ORIGINATED IN THE FUEL TANK MANUFACTURING PROCESS HAD MIGRATED TO THE MAIN LINE AND CAUSED A TOTAL BLOCKAGE OF FUEL SUPPLY TO THE ENGINE AND THIS WAS THE CAUSE OF THE ENTIRE PROBLEM. UPDATED 06/21/12
Engine and engine cooling, Fuel system, Diesel, May 4, 2012, fire
TL* THE CONTACT OWNED A 2010 VOLKSWAGEN JETTA. THE VEHICLE WAS PARKED WHEN THE CONTACT NOTICED FLAMES COMING FROM UNDER THE HOOD AREA. THE FIRE DEPARTMENT WAS CALLED TO EXTINGUISH THE FIRE. THE MANUFACTURER WAS CONTACTED AND SENT AN ENGINEER TO INSPECT THE VEHICLE AND DETERMINE A CAUSE OF FAILURE. THE ENGINEER DISCOVERED THAT THERE WERE LEAVES IN THE ENGINE, CAUSED BY RODENT INFESTATION, WHICH RESULTED IN THE FIRE. THE CONTACT STATED THAT PRIOR TO THE FAILURE, THE VEHICLE WAS REPAIRED UNDER A VOLUNTARY RECALL FOR THE FUEL SYSTEM. THE CONTACT WAS CONCERNED THAT THE RECALL COULD HAVE BEEN RELATED TO THE FIRE AND DID NOT AGREE WITH THE ENGINEER'S FINDINGS. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 68,000. UPDATED 07/06/12 *BF UPDATED 07/16/12
Fuel system, Diesel, Mar 9, 2012
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS. THE TECHNICIANS WERE UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE RECURRED INTERMITTENTLY. THERE WAS AN INVESTIGATION UNDER NHTSA ACTION NUMBER EA11003 (FUEL SYSTEM, DIESEL) THAT COULD POSSIBLY HAVE BEEN RELATED TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. UPDATED 03/21/12 *BF UPDATED 03/23/12. *JB
Engine and engine cooling, Fuel system, Diesel, Feb 15, 2012
WHEN SLOWING DOWN TO A STOP THE CAR HESITATES WHILE IDLING AND THEN WHEN YOU START TO PRESS THE GAS PEDAL TO GO IT HESITATES MORE AND ALMOST STALLS. THE COOLING FAN SEEMS TO RUN EXCESSIVELY AFTER TURNING OFF MOTOR. *TR
Fuel system, Diesel, Feb 6, 2012
VEHICLE OCCASIONALLY STUMBLES AS IF EXPERIENCING FUEL STARVATION. SEEMS TO HAPPEN WHEN VEHICLE IS ON AN INCLINE. IF STOPPED, ENGINE WILL QUIT WHEN CLUTCH IS ENGAGED. *TR
Fuel system, Diesel, Jan 25, 2012
2010 VOLKSWAGON JETTA STALLED AND WOULD NOT RESTART. DEALER FOUND METAL IN THE FUEL SYSTEM AND REPLACED COMPLETE FUEL SYSTEM PER VTA CASE #[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Fuel system, Diesel, Jan 9, 2012
DRIVING SOUTHBOUND ON INTERSTATE I-75 AT APPROXIMATELY 12:30AM VEHICLE SUDDENLY LOST POWER AND ENGINE STALLED OUT. VEHICLE WAS ABLE TO MAKE IT OFF INTERSTATE SAFELY AND COAST TO A STOP FIVE MILES FROM OUR EXIT. VEHICLE WOULD NOT RESTART AT ALL, ENGINE WOULD CRANK OVER BUT NOT START. THE VEHICLE WAS TOWED TO DEALERSHIP LATER THAT MORNING. THIS IS THE SECOND INCIDENT OF VEHICLE LOSING POWER AND NOT BEING ABLE TO RESTART IT. FIRST INCIDENT WAS APPROXIMATELY SIX MONTHS PRIOR TO THIS ONE. THERE HAVE BEEN ONLY TWO DRIVERS FOR THIS VEHICLE AND THERE HAS BEEN NO ISSUE OF CROSS CONTAMINATION OF FUELS. THE VEHICLE IS A 2010 TDI JETTA. *TR
Fuel system, Diesel, Dec 27, 2011
VEHICLE QUIT ON A MAIN STREET GOING UP A BRIDGE RISE. HAD HE CAR TAKEN TO THE DEALER WHERE WE PURCHASED FROM. SERVICE MANAGER SAID THERE WAS A LARGE AMOUNT OF METAL FOUND IN THE FILTER ELEMENT. THEY WHERE SENDING FUEL SAMPLES TO VW FOR ANALYSIS. THREE DAYS LATER THEY GAVE ME A RENTAL CAR FOR 10 DAYS. THEY ARE REPLACING EVERYTHING IN THE FUEL SYSTEM, INCLUDING THE TANK. *TR
Fuel system, Diesel, Electrical system, Dec 8, 2011
DRIVING IN HEAVY TRAFFIC AT 45 MPH THE CAR DASH DINGED, I LOOKED DOWN AND IMMEDIATELY THE CAR LOST POWER. I WAS ALMOST IN MULTIPLE ACCIDENTS AS THE CAR SLOWED RAPIDLY WITHOUT BRAKE LIGHTS (THE CAR ENGINE STOPPED SO SUDDENLY THAT IT TOOK THREE OR FOUR SECONDS TO COMPREHEND THE SITUATION AND ACTIVATE HAZARD LIGHTS AND TAKE APPROPRIATE ACTION) TO WARN OTHER CARS THAT I NO LONGER HAVE POWER. ALSO, TO TRY AND MOVE OUT OF HARMS WAY WAS EXTREMELY DIFFICULT AS THE CAR HAD NO ENGINE POWER. THE CAR WAS EVENTUALLY TOWED TO THE DEALER WHERE THEY DETERMINED THAT METAL FROM THE FUEL PUMP WAS IN THE ENTIRE FUEL SYSTEM. *TR
Fuel system, Diesel, Dec 3, 2011
3 MILES FROM HOME GLOW LIGHT STARTS BLINKING......NOT IN LIMP MODE I GET HOME SWITCH OFF WAIT.....TAKE IT FOR A QUICK SPIN NO MORE FLASHING LIGHT OR PROBLEM. NEXT DAY DRIVE 130 MILES TO PORTLAND NO PROBLEM. I THEN START OUT FOR BEAVERTON AND THE LIGHT STARTS BLINKING AGAIN TURN OFF AGAIN STARTS NO PROBLEM BUT THEN THE LIGHT COMES ON AGAIN. I THEN TAKE IT TO DEALER THEY TAKE A LOOK AND REPLACE THE TANK FUEL PUMP.... I THEN DRIVE IT BACK TO PORTLAND NO PROBLEM UNTIL ALMOST AT MY HOTEL LIGHT STARTS BLINKING AND LIMP MODE. NEXT DAY MANAGE TO JUST MAKE IT BACK TO DEALER THEY GIVE ME A RENTAL AND ORDER IN A VALVE OR SENSOR NOT SURE. CAR IS READY LATE THE NEXT DAY SO I PREFER TO PICK UP TO SAT MORNING.SAT MORNING I GET LESS THAN 1 MILE FROM DEALER AND THE WARNING LIGHTS STARTS AGAIN AND LIMP MODE TAKE IT BACK. FOLLOWING MONDAY I GET A CALL TO ORDER IN SOME PARTS, NEXT DAY I GET ANOTHER CALL THAT THEY ARE REPLACING THE ENTIRE FUEL SYSTEM. REPLACED THE ENTIRE DIESEL FUEL SYSTEM 26+ COMPONENTS UNDER WARRANTY. GOT CAR BACK ON THE 23RD OF NOVEMBER 2011. *TR
Fuel system, Gasoline, Fuel system, Diesel, Nov 29, 2011
CAR ENGINE DIED ON THE HIGHWAY. COASTED TO SIDE OF ROAD. HIGH PRESSURE FUEL PUMP FAILURE. ENTIRE FUEL SYSTEM BEING REPLACED. METAL SHAVINGS THROUGHOUT FUEL SYSTEM. *KB
Fuel system, Diesel, Nov 25, 2011
VEHICLE DEVELOPED A FUEL LEAK AS A RESULT OF FUEL RAIL FAILURE OF THE PARTS RECALLED PER VOLKSWAGEN RECALL CAMPAIGN NUMBER IS 23J9/V5 & 23J8/K5. DEALER PERFORMED RECALL REPLACING NUMBER 2 FUEL LINE, BUT REMAINING OEM PARTS OF THE FUEL RAIL SYSTEM NOW EXHIBIT SUBSTANTIAL CORROSION, INCLUDING VISIBLE RUST AND PITTING. RECALL NOTICE NOT YET RECEIVED AS OFF 56 DAYS AFTER RECALL WAS ANNOUNCED. *TR
Fuel system, Diesel, Nov 23, 2011
I WAS EXITING THE FREEWAY WHEN MY CAR LOST POWER..THE GLOW PLUG LIGHT STARTED FLASHING AND THE SERVICE ENGINE NOW LIGHT CAME ON...CAR RAN FOR MAYBE ANOTHER 2 MINS AT THE FREEWAY EXIT LIGHT THEN DIED AS I MADE MY WAY TO THE OTHER SIDE OF THE ROAD...I OPENED THE FUEL FILTER CANISTER BEFORE I TOWED IT TO VW..I FOUND THE FUEL FILTER TO BE FULL OF METAL SHAVINGS..NO RUST OR CLOUDY FUEL...JUST METAL SHAVINGS VW DEALER CLAIMED THE HIGH PRESSURE FUEL PUMP FAILED AND CONTAMINATED THE ENTIRE FUEL SYSTEM. THIS IS A MAJOR DESIGN FLAW!!! *TR
Fuel system, Diesel, Nov 12, 2011
NOTICED DIESEL LEAKAGE AROUND THE SECOND VALVE OF MY TDI ENGINE. NONE OF THE OTHER VALVES ON THE 4 CYLINDER ENGINE DEMONSTRATED LEAKAGE. NO CRACKING OF THE FUEL LINES. *TR
Fuel system, Diesel, Nov 2, 2011
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SUDDENLY STALLED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TECHNICIAN STATED THAT THE HIGH PRESSURE FUEL PUMP WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. UPDATED 12/16/11*LJ UPDATED 01/20/12
Fuel system, Diesel, Oct 31, 2011
WHILE DRIVING THROUGH A BUSY DOWNTOWN, OUR CAR SUDDENLY LOST POWER AND WOULD NOT RESTART. IT WAS TOWED TO THE NEAREST VW DEALERSHIP. THE NEXT DAY, WE WERE TOLD THAT THE PROBLEM WAS RELATED TO A FAILURE OF THE HIGH PRESSURE FUEL PUMP. THE SERVICE MANAGER SAID THE FUEL PUMP HAD "COME APART" AND SENT METAL SHARDS THROUGHOUT THE ENTIRE FUEL SYSTEM. WHEN ASKED WHY THIS WOULD HAPPEN HE STATED THAT "IT WASN'T THE KIND OF THING THAT YOU COULD HAVE DONE ANYTHING TO AVOID OR PREVENT". AT THE TIME, WE WERE NOT AWARE OF THE FEDERAL INVESTIGATION AND DID NOT ASK ANY FURTHER QUESTIONS. THE CAR WAS AT THE DEALERSHIP FOR 5 BUSINESS DAYS AND MOST OF THE FUEL SYSTEM HAD TO BE REPLACED (FILTERS, PIPES, HOSES, PUMP, FUEL DISTRIBUTOR, ETC.). WHEN WE TRIED TO GET MORE INFORMATION FROM A CORPORATE CUSTOMER SERVICE REPRESENTATIVE LATER IN THE WEEK (AFTER WE LEARNED OF THE INVESTIGATION), HE DENIED ANY PROBLEMS WITH THE FUEL PUMP BUT DID SAY THAT OUR FAILURE APPEARED NOT TO BE CAUSED BY CONTAMINATED DIESEL. HE REFUSED TO COMMENT FURTHER ON THE SITUATION AND WOULD NOT TELL US WHETHER OR NOT THE PUMP HAD BEEN REDESIGNED SINCE OUR VEHICLE WAS MADE. WHEN WE PICKED UP OUR CAR THE SERVICE MANAGER WAS ALSO "UNSURE" WHETHER OR NOT THE PUMP HAD BEEN REDESIGNED. NEEDLESS TO SAY, WE ARE STILL VERY CONCERNED ABOUT THE SAFETY OF OUR CAR AND WE?RE THINKING ABOUT TRADING IT IN. IT WAS A VERY FRIGHTENING AND FRUSTRATING EXPERIENCE. *TR
Fuel system, Diesel, Oct 17, 2011
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WAS BURNING MORE FUEL THAN NORMAL. THE CONTACT DISCOVERED THAT THE VEHICLE WAS LEAKING FUEL. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC THAT LOCATED THE FAILURE AT THE FUEL LINE WHERE THE FUEL CIRCULATION FAILED. THE FAILURE AND THE CURRENT MILEAGE WAS 44,000. THE CONSUMER STATED THE MANUFACTURER SENT THREE NOTICES THAT THE VEHICLE WAS INCLUDED IN THE RECALL. THE VEHICLE WAS REPAIRED IN OCTOBER 2011. UPDATED 01/04/12
Fuel system, Diesel, Oct 5, 2011
09/29/11 4:30 PM 2010 JETTA 14,734 MILES OD. JUST CUT OFF AT 50 MPH IN TRAFFIC. STARTED TO LOOSE POWER THEN IT CUT OFF. THEN ALL [XXX] BROKE LOOSE. IT ( BABY CAR) CUT OF WITHOUT WARNING. LOOKED DOWN , SAW @ GLOW PLUG LIGHT@ FLASH THEN COASTED OVER TO THE SIDE OF THE ROAD. TOOK VW TOW 1 HR TO ARRIVE (KIDS WERE IN THE CAR I WAS BLOCKING THE BUS LANE). IT COST ME $ 20.00 WORTH OF CRAP AT RITE-AID TO SOOTH THE BEASTS, KIDS WHILE WAITING. I CALLED CERRITOS MCKENNA VW AND TIM (MY REG SERVICE WRITER) SAID HE KNEW WHAT IS WAS AND IT RARELY HAPPENED IT IS THE FUEL PUMP EXPLODES AND SENDS METAL CHIPS THROUGHOUT THE FUEL SYSTEM. HE SAID HE WOULD WAIT FOR US. WHEN I GOT THERE[XXX] (MY REG GUY) WAS GONE , NO WHERE TO BE FOUND. HENRY (NEW GUY, I THINK/KNOW I HAVE BRA'S OLDER THEN THIS KID) HELPED ME OUT AND SAID. OH YEAH ,THIS HAPPENS ALL THE TIME A DESIGN FLAW ON THE TDI'S AND THEY KNOW ALL ABOUT IT. I WILL TAKE 3 DAYS TO GET THE PARTS. FIRST, HE TRIED TO SAY THAT IT IS BECAUSE I HAD IT SERVICED IT SOMEWHERE ELSE. WRONG LOOKED AT THE RECORDS I HAVE ONLY HAD IT WORKED ON AT CERRITOS MCKENNA VW AND FURTHER MORE I HAVE HAD THE OIL CHANGE EVERY 5000 NO MATTER WHAT. I ONLY BY DIESEL AT SHELL / UNION 76 AND NO ONE ELSE DRIVES BABY CAR , NOT EVEN THE HUBBY. HE HATES THE CAR MAYBE HE KNEW SOMETHING I DID NOT BUT I WILL NOT LET HIM KNOW HE WAS RIGHT.. NEVER...THIS CAR HOGS UP THE GARAGE, NOW SHE IS IN THE CAR PORT STATUS NO LONGER BABY CAR BUT JETTA CAR OR BAD CAR. CERRITOSVW MCKENNA HAS HAD BABY CAR 7 DAYS AND COUNTING. YOU MARK MY WORDS IF THIS CAR DIES ONE MORE TIME I WILL DUMP IT AT CARMAX. I WILL LOWER AND DRIVE THE GRAND CARAVAN 2007 (NO PROBLEMS EVER). I SPENT 35,000 ON THIS BABY CAR AKA JETTA WETTA AND ONLY HAVE 14,743 MILES @@ON IT. THAT IS WHAT MAKES ME MAD AND THEN IT IS MADE IN FLIPPING MEXICO. THIS IS NOT A DAEWOO. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Fuel system, Diesel, Sep 25, 2011
VEHICLE STALLED IN RIGHT LANE OF TRAFFIC AND WOULD NOT RESTART. LOCATION HAD NO SHOULDER AND DID NOT ALLOW VEHICLE TO BE MOVED OUT OF TRAFFIC. TOWED TO DEALER AND TOLD THAT THE HIGH PRESSURE FUEL PUMP HAD FAILED AND THAT A COMMON CAUSE WAS GAS IN DIESEL. OUR OTHER TWO VEHICLES ARE ALSO DIESEL SO WE ARE USED TO SELECTING DIESEL FUEL. (LATER TEST BY DEALER SHOWED NO INDICATION OF GAS IN FUEL) THERE WAS AN CRASH INVOLVING TWO OTHER VEHICLES TRYING TO GET AROUND OUR DISABLED VEHICLE. I DID NOT KNOW IF THIS COUNTED AS A CRASH ABOVE. *TR
Fuel system, Diesel, Sep 20, 2011
IMPLODING HIGH PRESSURE FUEL PUMP. *TR
Fuel system, Diesel, Sep 8, 2011
HIGH PRESSURE FUEL PUMP FAILURE PER DEALER. *TR