2010 Volkswagen Jetta
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 875 owner complaints filed for this model year. This is the 2nd highest complaint count among 26 Jetta model years with reports.
Of the 2010 reports, 24 involved a crash and 5 involved a fire. 12 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipDec 20, 2016
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2010 Volkswagen Jetta A5 Sedan, 2009 Volkswagen Jetta SportWagen, Eos, GTI, Rabbit and Audi A3 vehicles, and 2010 Volkswagen Golf A6 vehicles. The Antilock Brake System (ABS) control unit may fail during ABS or Electronic Stability Control (ESC) activation, possibly causing a loss of vehicle control.
A loss of vehicle control can increase the risk of a crash.
Volkswagen will notify owners, and dealers will update the ABS control module software to improve the module's self-testing abilities. Any module that fails the new diagnostic test will be replaced. These repairs will be made free of charge. The recall began February 2017. Owners may contact Volkswagen customer service at 1-800-893-5298.
Campaign 16V913000 on NHTSA.gov
Fuel system, dieselOct 3, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL 2009-2012 JETTA AND JETTA SPORTWAGEN VEHICLES, MANUFACTURED FROM MAY 2008 THROUGH SEPTEMBER 2011, MODEL YEAR 2010-2012 VOLKSWAGEN GOLF VEHICLES, MANUFACTURED FROM MAY 2009 THROUGH SEPTEMBER 2011, AND MODEL YEAR 2010-2012 AUDI A3 VEHICLES, MANUFACTURED FROM SEPTEMBER 2009 THROUGH SEPTEMBER 2011, THAT ARE EQUIPPED WITH A 2.0L TDI COMMON RAIL DIESEL ENGINE/CLEAN DIESEL ENGINE. THE FUEL INJECTION PULSES COULD COINCIDE WITH THE NATURAL FREQUENCY OF THE INJECTOR LINE #2, IN SPECIFIC LOAD AND RPM CONDITIONS. THIS RESONANCE CREATES ADDITIONAL STRESS IN THE FUEL LINE.
DUE TO THE RESONANCE CONDITION, INJECTOR LINE NUMBER 2 COULD DEVELOP SMALL CRACKS WHICH COULD LEAD TO FUEL LEAKAGE. LEAKING FUEL IN THE PRESENCE OF AN IGNITION SOURCE, MAY LEAD TO A FIRE.
VOLKSWAGEN WILL INSTALL AN IMPROVED FUEL INJECTOR LINE FOR THE NUMBER 2 CYLINDER ON CERTAIN VEHICLES AND WILL INSTALL VIBRATION DAMPERS ON ALL OF THE INJECTOR LINES. VOLKSWAGEN AND AUDI WILL NOTIFY OWNERS TO HAVE THE VEHICLES REPAIRED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V490000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsDec 10, 2010
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2006-2010 JETTA, NEW BEETLE, NEW BEETLE CONVERTIBLE, MODEL YEAR 2009 JETTA SPORTWAGEN AND MODEL YEAR 2007-2009 RABBIT VEHICLES EQUIPPED WITH 2.5L ENGINES. THE JETTA, JETTA SPORTWAGEN, AND RABBIT VEHICLES MAY HAVE A SMALL PLASTIC TAB LOCATED ON THE WINDSHIELD WASHER FLUID RESERVOIR THAT MAY CHAFE AGAINST AN UNDERHOOD FUEL SUPPLY LINE. THE NEW BEETLE AND THE NEW BEETLE CONVERTIBLE VEHICLES MAY HAVE A FASTENING CLAMP ON A HYDRAULIC HOSE OF THE POWER STEERING SYSTEM THAT MAY BE LOCATED IN AN IMPROPER POSITION WHICH COULD CAUSE CHAFING AGAINST AN UNDERHOOD FUEL SUPPLY LINE.
IF CHAFING OCCURS, THERE IS THE POTENTIAL FOR A FUEL LEAK TO DEVELOP. FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.
DEALERS WILL INSPECT AND IF NECESSARY REPLACE THE UNDERHOOD FUEL LINE. ADDITIONALLY, DEPENDING ON THE VEHICLE MODEL, DEALERS WILL EITHER REMOVE THE PLASTIC TAB FROM THE WINDSHIELD WASHER FLUID RESERVOIR, OR INSPECT THE POSITION OF THE FASTENING CLAMP AND ADJUST THE RELATED FASTENING CLAMP INTO THE CORRECT POSITION. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JANUARY 31, 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 10V621000 on NHTSA.gov
Power train, automatic transmissionAug 20, 2009
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2009 AND 2010 PASSENGER CARS MANUFACTURED BETWEEN SEPTEMBER 2008 AND AUGUST 2009. THE WIRING HARNESS OF A TEMPERATURE SENSOR IN THE DIRECT SHIFT GEARBOX (DSG) MAY HAVE CONNECTOR WIRES THAT WERE INSUFFICIENTLY CRIMPED. WITH INSUFFICIENTLY CRIMPED CONNECTOR WIRES, A TEMPERATURE SENSOR HAS THE POTENTIAL TO FALSELY DETECT A HIGH GEARBOX OIL TEMPERATURE, CAUSING THE TRANSMISSION TO ABRUPTLY SHIFT TO NEUTRAL. IF THIS HAPPENS, THE SELECTOR LEVER POSITION INDICATOR WITHIN THE INSTRUMENT PANEL WILL FLASH. IN ADDITION, THE "DEPRESS BRAKE PEDAL" INDICATOR LIGHT WILL BE ILLUMINATED, ALERTING THE DRIVER TO APPLY THE BRAKES.
THE ABRUPT SHIFT TO NEUTRAL COULD LEAD TO A CRASH WITHOUT WARNING.
VOLKSWAGEN WILL REPROGRAM THE TRANSMISSION CONTROL MODULE WITH UPDATED SOFTWARE FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 20, 2009. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 09V333000 on NHTSA.gov
Representative owner complaints: fuel/propulsion system
127 reports, newest first. Show all
Electrical system, Engine, Fuel/propulsion system, Apr 26, 2015
THE CAR AFFECTED IS A 2010 VW JETTA TDI. EVER SINCE I'VE OWNED THE CAR, IT HAS HAD AN ISSUE WITH RUNNING RUFF OR STALLING OUT. AT 30,426 MILES I HAD THE DEALER LOOK AT THE VEHICLE. THEY RAN A DIAGNOSTIC AND TEST DRIVE WITH NO ISSUES FOUND. THIS ENOUGH FOR IT TO BE NOTICEABLE, BUT NO SYMPTOMS ARE PRESENT. I BROUGHT THE CAR IN AGAIN FOR THE SAME ISSUE ON 12/8/14 AT 83748 MILES, BUT THIS TIME THERE WAS AN ESP ERROR THAT FLASHED IN THE MDI DISPLAY AND THEN WENT AWAY. THE DEALER COULD NOT VERIFY THE CUSTOMER COMPLAINT. THE SERVICE MANAGER ALSO STATED THAT HE HAD A SIMILAR VEHICLE WITH THE SAME PROBLEM AND THE COULD ALSO NOT BE DIAGNOSED. AT THE TIME THE DEALER TOLD ME THAT I COULD HAVE THE SOFTWARE UPGRADED AND THAT WOULD BE A CHARGE TO ME OR I COULD HAVE THE INJECTORS CHANGED OUT AND THAT WOULD BE COVERED UNDER THE EXTENDED WARRANTY. THE WERE CHARGING ACCORDING TO HOW THEY WERE GOING TO FIX THE PROBLEM, NOT ON THE ISSUE ITSELF. VW SENT ME THE PAPERWORK IN APRIL OF 2015 TO GET MY MONEY BACK. THE DEALER RECOMMENDED CHANGING THE MDI DISPLAY, BUT WAS NOT SURE THIS WOULD FIX THE PROBLEM. MY CONCERN IS THAT THERE IS AN ISSUE THAT VOLKSWAGEN CANNOT DIAGNOSE THAT COULD POSSIBLY TURN INTO A SAFETY ISSUE WITH THE CAR STALLING. *TR
Engine, Fuel/propulsion system, Mar 27, 2015
I WAS DRIVING MY 2010 VW JETTA TDI IN A PARKING LOT, SLOWING DOWN AT LESS THAN 5 MPH TO STOP. ALL OF A SUDDEN, THE ENGINE STALLED WITHOUT WARNING. NO WARNING OR CHECK ENGINE LIGHTS CAME ON AT ALL. I HAD TO PUT THE CAR INTO PARK TO RESTART IT. SINCE THIS INCIDENT, THE ENGINE SEEMS TO BE SPUTTERING AT LOW SPEEDS. *TR
Power train, Fuel/propulsion system, Mar 25, 2015, crash
FLEW TO DALLAS TO PURCHASE THIS CAR 2/27/15. DROVE IT HOME 1500 MILES TO LOS ANGELES OVER 2 DAYS. GOT TO EL PASO ON 3/1/15 & GOT INTO AN ACCIDENT TRAVELING AT A VERY SLOW SPEED (15MPH OR LESS) GOING DOWNHILL. MY PARTICULAR ISSUE COMES IN THE WAY OF HOW THE TRANSMISSION BEHAVES GOING DOWNHILL AT HIGH OR SLOW SPEEDS. WHEN THE CARS ECU (ELECTRONIC CONTROL UNIT) SENSES THE CAR GOING DOWNHILL, AND YOU TRANSITION FROM THE THROTTLE PEDAL TO THE BRAKE PEDAL, THE CAR BEHAVES AS IF YOU WERE DRIVING A MANUAL TRANSMISSION DOWNSHIFTING & STAYING IN GEAR. NOW YOU MAY THINK THAT'S NOT A PROBLEM, BUT....SINCE THESE TRANSMISSIONS TECHNICALLY ARE MANUAL TRANSMISSIONS WITH AN AUTOMATIC CLUTCH...IF YOU WERE DRIVING A MANUAL TRANSMISSION CAR & WANTED TO STOP QUICKLY AS I DID TO AVOID HITTING ANOTHER CAR, YOU WOULD PUSH THE CLUTCH IN TO DISENGAGE THE TRANSMISSION FROM THE ENGINE...& THUS CAUSE THE CAR TO LOSE IT'S LOCOMOTIVE FORCE. WELL, THAT IS EXACTLY WHAT THIS CAR DID DURING THE ACCIDENT. THE AUTOMATIC CLUTCH DID NOT DISENGAGE FROM THE ENGINE WHEN SLOWING DOWN TO A STOP, AND, THUS PROVIDED THE MASSIVE LOW END TORQUE THE DIESEL ENGINE PROVIDES EVEN AT VERY LOW ENGINE SPEEDS. SO, THAT WHEN I SAW THE CAR STOPPED IN FRONT OF ME, I RESPONDED WITH HITTING THE BRAKES, TURNING THE IGNITION OFF, AND EVEN SWERVED TO THE LEFT IN AN ATTEMPT TO AVOID HITTING THE BACK OF THE OTHER VEHICLE. I COULD NOT STOP THE VEHICLE IN TIME TO AVOID HITTING THE OTHER CAR. MY BACKGROUND: I'M A 32 YR PRO-AUTOMOTIVE TECH WHO NOT ONLY WORKS ON, DIAGNOSES & REPAIRS ALL SORTS OF VEHICLES USING COMPUTER CONTROLS...BUT, I USED TO TEACH IT AS WELL. SO, AFTER DRIVING THIS CAR NOW FOR SEVERAL WEEKS, &...HAVING RESEARCHED THIS CAR & MULTIPLE OTHER DSG OWNERS COMPLAINTS ONLINE ABOUT THE WAY THESE TRANSMISSIONS SHIFT...I CAN SAY FOR SURE, VW'S THAT USE THESE DSG TRANSMISSIONS IS/ARE A MAJOR ISSUE WHEN IT COMES TO PUBLIC SAFETY. *TR
Engine, Fuel/propulsion system, Mar 10, 2015
WHILE DRIVING, GLOW PLUG INDICATOR FLASHED RAPIDLY, INDICATING ENGINE MALFUNCTION. CAR EXPERIENCED A REDUCTION IN POWER. AFTER PARKING IN PARKING LOT, CAR STARTED UP AND APPEARED INITIALLY OK, BUT THEN EXPERIENCED TOTAL ENGINE FAILURE AFTER DRIVING <300 FEET. CAR WAS TOWED TO MECHANIC. MECHANIC INDICATES THAT METAL FRAGMENTS/FLAKES WERE FOUND DISTRIBUTED THROUGHOUT FUEL SYSTEM/ENGINE, CONSISTENT WITH FAILURE OF HIGH PRESSURE FUEL PUMP. MECHANIC STATED THAT THIS CONDITION WAS CONSISTENT WITH PICTURES/DESCRIPTION FOUND IN TECHNICAL SERVICE BULLETIN 23 14 03.
Fuel/propulsion system, Feb 14, 2015
VEHICLE LOST POWER AND WENT INTO LIMP MODE, DASH SAID SERVICE ENGINE. CAR DIED A FEW MINUTES LATER AS I TRIED TO LIMP IT TO THE DEALER AND IT WOULD NOT RESTART. I HAD TO TOW THE VEHICLE AT MY OWN EXPENSE BUT VOLKSWAGEN DID PAY FOR A COMPLETELY NEW FUEL SYSTEM. CAUSE OF THE PROBLEM WAS A FAILURE OF THE DIESEL HIGH PRESSURE FUEL PUMP. THERE ARE THOUSANDS OF CASES OF THIS SAME PROBLEM DOCUMENTED HERE: HTTP://FORUMS.TDICLUB.COM/SHOWTHREAD.PHP?T=299854 VOLKSWAGEN NEEDS TO BE HELD ACCOUNTED FOR A DEFECT IN THEIR COMMON RAIL DIESEL CARS IF THERE ARE THIS MANY PROBLEMS. *TR
Fuel/propulsion system, Jan 29, 2015
MY HUSBAND LEFT FOR WORK AND GOT ABOUT 1/4 MILE FROM THE HOUSE AND WAS NOT ABLE TO ACCELERATE ABOVE 30 MILES PER HOUR. THE GLOW PLUG LIGHT WAS FLASHING ALONG WITH THE ENGINE LIGHT. MY HUSBAND WENT ABOUT A MILE TOTAL BEFORE RETURNING HOME. HE LET THE CAR SIT FOR ABOUT AN HOUR AND TRIED TO START THE CAR. THE CAR WOULD NOT TURN OVER AND THE GLOW PLUG LIGHT WAS FLASHING BUT NOT THE ENGINE LIGHT (THIS TIME). AFTER SEVERAL MORE ATTEMPT TO START THE CAR IT STARTED BACK UP. HE DECIDE TO DRIVE IT TO THE DEALERSHIP, WHERE WE PURCHASED IT, TO DIAGNOSE THE PROBLEM. THE DEALER SHIP IS 30 MILES FROM OUR HOUSE. HE MADE IT ABOUT 20 MILES AND THE CAR DIED WHILE MAKING A TURN AT A STOP LIGHT. THE LIGHT TURNED RED, AS MY HUSBAND WAS STILL TRYING TO START THE CAR. IT WAS STALLED IN THE MIDDLE OF THE INTERSECTION. I WAS FOLLOWING MY HUSBAND IN ANOTHER CAR AND HAD TO STOP IN THE MIDDLE OF THE ROAD WITH MY HAZARDS ON SO CARS WOULD NOT HIT US AND GO AROUND. AFTER SEVERAL TRIES OF STARTING THE CAR HE WAS ABLE TO GET IT STARTED JUST LONG ENOUGH TO PULL TO THE SIDE OF THE ROAD. THE CAR DIED AGAIN. AT THIS POINT WE HAD TO PUSH THE CAR TO A PARKING SPOT (DOWN A DEAD END ROAD) AND CALL A TOW TRUCK. THE CAR WAS TOWED TO THE CAR DEALER SHIP THAT WE PURCHASED THE CAR. IT HAS BEEN AT THE CAR DEALERSHIP OVER A WEEK WITH NO NEWS OTHER THAN THE HIGH PRESSURE FUEL PUMP IS BAD AND SHRAPNEL HAS GOTTEN INTO THE ENGINE. *TR
Fuel/propulsion system, Jan 27, 2015
2010 JETTA TDI (DIESEL) STALLED WHILE DRIVING SLOWLY ON RESIDENTIAL ROADS AND WOULD NOT START AGAIN. CAR WAS TOWED TO DEALERSHIP WHERE METAL FRAGMENTS WERE FOUND THROUGHOUT FUEL SYSTEM DUE TO FAILURE OF HIGH PRESSURE FUEL PUMP (HPFP). VW OF AMERICA PAID FOR ENTIRE FUEL SYSTEM TO BE REPLACED (~$7000). OWNER IS SURE THAT VEHICLE WAS FILLED WITH CORRECT FUEL. *TR
Power train, Engine, Fuel/propulsion system, Jan 22, 2015
WHILE DRIVING HOME FROM WORK, ABOUT 30 MINUTES INTO A 40 MINUTE DRIVE, DRIVING ABOUT 30 MPH, IN 16 DEGREE F WEATHER, MY VEHICLE, A DIESEL WITH A 6 SPEED MANUAL TRANSMISSION SUDDENLY STALLED. I WAS ABLE TO ENGAGE THE CLUTCH, GO TO A LOWER GEAR, RELEASE THE CLUTCH AND RE-START THE ENGINE. WITH THE ENGINE BUCKING AND HESITATING, I WAS ABLE TO DRIVE THE REST OF THE WAY HOME. THE NEXT MORNING, THE VEHICLE WOULD NOT START. I HAD IT TOWED TO A VW REPAIR SHOP WHERE THEY FOUND A COMPLETELY BLOCKED INTERCOOLER, FULL OF ICE. DOING SOME RESEARCH, I HAVE FOUND THAT VW HAS A TSB TO CORRECT INTERCOOLER ICING, WHICH INVOLVES REPLACING THE ORIGINAL FACTORY UNIT WITH A NEW INTERCOOLER DESIGN. AS I LOOKED ON VW FORUMS, I FOUND THAT MANY DRIVERS HAVE HAD SIMILAR UNPREDICTABLE FAILURE DUE TO INTERCOOLER ICING. WHEN I REQUESTED VW CORRECT THIS DESIGN FLAW AT THEIR EXPENSE, THEY REFUSED, CLAIMING THE VEHICLE IS OFF WARRANTY. I WOULD LIKE NHTSA TO LOOK INTO THIS, AS I FEEL VW NEEDS TO EITHER MAKE A SAFETY RECALL, OR CORRECT THE PROBLEM ON ANY CAR ON WHICH IT OCCURS. THIS PROBLEM STRIKES ME AS SIMILAR TO THE RECENT GM IGNITION KEY FAILURE ISSUE. THANK YOU FOR YOUR CONSIDERATION. *TR
Engine, Fuel/propulsion system, Jan 13, 2015
WENT TO START AND LOUD CLUNK NOISE & ENGINE WOULD NOT TURN OVER. SEVERAL PIECES IF ICE WERE FOUND IN TURBO INTERCOOLER AREA. IN SHOP NOW. KNOWN DESIGN DEFICIENCY THAT VW NEVER INFORMED US ABOUT. $1800 TO IMPLEMENT TECH BULLETIN WITH NO REIMBURSEMENT FROM VW, THAT IS IF ENGINE IS NOT RUINED. *TR
Fuel/propulsion system, Jan 12, 2015
MY HUSBAND BROUGHT MY CAR IN FOR ROUTINE MAINTENANCE TO THE VW DEALER IN FEB 2014 INCLUDING A TIMING BELT CHANGE. HE ALSO DISCUSSED A "HARD START- NO START" ISSUE I WAS HAVING. THE SERVICE REPRESENTATIVE SAID TO MAKE SURE THE GLOW PLUG LIGHT GOES OUT BEFORE TRYING TO START (I'VE BEEN CAREFULLY WATCHING WITH EACH START SINCE THAT TIME AND THERE IS NO RELATIONSHIP BETWEEN THE LIGHT AND THE VEHICLE STARTING ISSUE). TODAY (5 MARCH 2014), I HAD A REPEAT OF THE SAME PROBLEM I'VE HAD 3 TIMES THIS WINTER: CAR STARTS FINE IN THE AM EVEN DURING BELOW ZERO TEMPERATURES, I DRIVE TO WORK AND LET IT SIT FOR 3-8 HOURS. CAR WILL NOT START, REGARDLESS OF AIR TEMP. IT TAKES 4-8 ATTEMPTS TO START THE CAR INCLUDING "PUMPING THE FUEL" PEDAL. I BELIEVE THIS IS A KNOWN AS A "HARD START- NO START" INTERCOOLER ISSUE AND IS ADDRESSED IN THE FOLLOWING VW TECHNICAL BULLETIN -- HTTPS://DRIVE.GOOGLE.COM/FILE/D/0B162-SX2NN5LUZBIDG9HCVR6NUU/EDIT?USP=SHARING. *TR
Power train, Fuel/propulsion system, Nov 20, 2014
I WAS DRIVING MY 2010 JETTA SPORTWAGEN TDI ON A TWO LANE STATE ROAD AT 45MPH. THE CAR WAS FUELED TWO DAYS PRIOR WITH DIESEL (I AM THE ORIGINAL OWNER AND HAVE NEVER MISFUELED) PURCHASED AT THE FORT KNOX ARMY AIR FORCE EXCHANGE SERVICES STATION. THE CAR'S GLOW PLUG CAUTION LIGHT ILLUMINATED AND AN AUDIBLE CHIME SOUNDED AS THE RPM DROPPED TO BETWEEN 1000-1400 AND AN IMMEDIATE DECELERATION OCCURRED IN TRAFFIC. THE CAR WOULD NOT ACCELERATE AND THE ENGINE SHUT DOWN APPROXIMATELY 100 METERS LATER. I HAD TO PUSH THE VEHICLE TO A GAS STATION IN ORDER TO CLEAR THE ROADWAY. VEHICLE WAS TOWED VIA FLATBED TO VOLKSWAGEN DEALERSHIP FOR TROUBLESHOOTING. THE SERVICE TECHNICIAN INFORMED ME THAT THE HIGH PRESSURE FUEL PUMP FAILED AND SENT METALLIC SHAVINGS/MATERIAL THROUGH MY FUEL SYSTEM AND THAT THE REPAIRS WILL BE VERY COSTLY. RESEARCHING FURTHER REGARDING THE MATERIEL FAILURE REVEALED THAT THERE IS A SYSTEMIC PROBLEM WITH HPFP FAILURES IN MODEL YEAR 2009-2010 VOLKSWAGEN GOLF AND JETTA TDI VEHICLES. AT THIS TIME, I DO NOT KNOW IF THIS COSTLY REPAIR IS GOING TO BE COVERED BY VOLKSWAGEN OF AMERICA UNDER WARRANTY FOR A FAULTY PUMP. THE FAILURE DID NOT OCCUR DUE TO ANY FAULT OF MY OWN AND I AM THANKFUL THAT IT DID NOT HAPPEN WITH PASSENGERS AT HIGHER SPEED IN MORE TRAFFIC DUE TO THE IMMEDIATE LOSS OF POWER TO MY DRIVETRAIN. *TR
Fuel/propulsion system, Oct 25, 2014
THE CAR STALLED GOING DOWN THE ROAD IN TRAFFIC AS I LOST POWER STEERING AND BRAKING. ALMOST CAUSED A WRECK EXCEPT I PULLED THE EMERGENCY BRAKE. THE ENGINE CODES PULLED WERE P0191 AND P0087. THIS LED MY MECHANIC TO DISCOVERING THIS IS A WELL KNOWN ISSUE FOR THESE 2010 VOLKSWAGEN TDI'S WHERE THE HIGH PRESSURE FUEL PUMP FAILS. SINCE THIS FUEL PUMP HAS A KNOWN HIGH RATE OF FAILURE I'M WONDERING WHAT VOLKSWAGEN IS GOING ABOUT IT. PLEASE CONTACT ME AT [XXX] IF THEY ARE OFFERING ASSISTANCE OR LET ME KNOW WHAT TO DO NEXT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Power train, Fuel/propulsion system, Oct 1, 2014
PURCHASED A 2010 JETTA SPORTWAGEN TDI IN 2012. PRE-CERTIFIED 2 YEARS OR 24000 MILES. HAD THE ROUTINE MAINTENANCE DONE AS REQUIRED AND SUGGESTED. AUGUST 2014, I PAID $600 TO HAVE THE ROUTINE MAINTENANCE DONE. SEPTEMBER 2014, MY CAR IS DEAD. AS I WAS DRIVING UP A HILL AT 55 MPH MY CHECK ENGINE LIGHT CAME ON AND I LOST POWER. WASN'T SURE I WAS GOING TO MAKE IT HOME. LUCKILY I DID. HIGH PRESSURE PUMP WENT BAD, METAL SHAVINGS FOUND, CLEARLY A DESIGN / ENGINEERING ISSUE. I HAVE SEEN SEVERAL ISSUES WITH THIS ON THE INTERNET. VEHICLE NEEDS TO BE RECALLED. FIRST ESTIMATE IS 5000-6000, I HAVE TAKEN IT TO THE DEALER, SO THE SERVICE DEPT CAN TELL ME WHAT IS WRONG. I AM SURE THEY WILL CHARGE MORE. WORST PART IS I AM 7000 MILES OVER AND DO NOT QUALIFY FOR THE PRE CERT COVERAGE ANYMORE. WORST INVESTMENT EVER! VW SHOULD BE ASHAMED TO NOT HAVE HAD DUE DILIGENCE AND RECALLED FOR THIS ISSUE. THIS MAY COST SOMEONE ELSE THEIR LIFE. *TR
Power train, Engine, Fuel/propulsion system, Sep 25, 2014
VEHICLE WILL STALL GOING FROM REVERSE TO DRIVE OR FROM PARK TO DRIVE. ALSO FROM WHILE ACCELERATING THERE IS SPUTTERING THAT I NEED TO RELEASE THE ACCELERATOR AND THEN APPLY AGAIN TO KEEP IT FROM STALLING. *TR
Fuel/propulsion system, Sep 25, 2014
WHILE DRIVING 60 MPH ON HIGHWAY 95 IN NEEDLES CALIFORNIA THE GLOW PLUG LIGHT CAME ON AND BEGAN TO FLASH. CRUISE CONTROL DISABLED AND THE SPEED OF THE VEHICLE BEGAN TO DECREASE. NO POWER COULD BE FELT WHEN PRESSING THE ACCELERATOR PEDAL AND THE ENGINE RPM BEGAN TO FALL. VEHICLE WAS PLACED INTO NEUTRAL AND COASTED TO SIDE OF THE ROAD. AFTER COMPLETE SHUTDOWN THE VEHICLE WOULD NOT RESTART, UNABLE TO DRIVE. HAD VEHICLE TOWED BY AAA TO THE NEAREST VW DEALER IN HENDERSON NEVADA AND PROBLEM WAS DIAGNOSED AS HIGH PRESSURE FUEL PUMP FAILURE (HPFP). FUEL PUMP WAS DAMAGED AND METAL DEBRIS FROM THE PUMP WAS SENT INTO THE FUEL DELIVERY SYSTEM AND RETURNED TO THE FUEL TANK. ALL FUEL RELATED PARTS WILL REQUIRE REPLACEMENT AND/OR CLEANING TO REMOVE DEBRIS. THE VEHICLE REQUIRED PARTS THAT TOOK APPROX 3 DAYS TO OBTAIN AND ADDITIONAL DAYS TO COMPLETE THE REPAIR. *TR
Engine, Fuel/propulsion system, Sep 19, 2014
ON MY WAY HOME FROM WORK I WAS CRUISING DOWN AT THE INTERSTATE WITH THE CAR ON CRUISE CONTROL. EVERYTHING WAS FINE THE FIRST 45 MINUTES OF DRIVING THEN ALL OF A SUDDEN MY GLOWPLUG LIGHT ILLUMINATED AND STARTED FLASHING MEANING ENGINE MALFUNCTION. MY VEHICLE STARTED LOSING SPEED ALL OF A SUDDEN ON THE INTERSTATE WHICH COULD HAVE EASILY CAUSED A CRASH. LUCKILY I PULLED THE VEHICLE OVER ON THE SIDE OF THE ROAD AND THE VEHICLE JUST STALLED OUT ON ME. NOW VOLKSWAGEN IS SAYING THE HIGH PRESSURE FUEL PUMP SENT METAL SHARDS INTO THE FUEL SYSTEM AND IT ALL NEEDS REPLACED AND THEY WILL CHARGE ME 8000 DOLLARS. I CANNOT BE BLAMED FOR THE FAILURE OF A FUEL PUMP ON A CAR WITH 40000 MILES.I NEVER ALLOW THE TANK TO GO BELOW 1/4 OF A TANK. THERE HAVE MULTIPLE REPORTS OF PEOPLES HIGH PRESSURE FUEL PUMP GOING OUT AND SENDING METAL SHARDS INTO THE FUEL SYSTEM. THIS IS VERY DANGEROUS AND COULD GET SOMEONE VERY HURT OR COULD POSSIBLY RESULT IN DEATH. SOMETHING NEEDS TO BE DONE ABOUT THIS. *TR
Fuel/propulsion system, Sep 18, 2014
WHILE DRIVING THE 2010 JETTA SPORTWAGEN TDI THE GLO-PLUG LIGHT CAME ON WITH A CHECK ENGINE NOW WARNING. DEALERSHIP WAS CALLED AND THEY SAID BRING IT IN FOR INSPECTION. TWO MILES LATER THE CAR QUIT RUNNING WHILE STOPPED AT A TRAFFIC LIGHT. CAR WAS TOWED TO DEALERSHIP WHO CALLED AND SAID THAT THE HIGH PRESSURE FUEL PUMP - HPFP - HAD EXPERIENCED A CATASTROPHIC FAILURE AND METAL WAS PRESENT IN THE FUEL SYSTEM. A DAY LATER VW AGREED TO REPAIR THE CAR EVEN THOUGH WELL OUTSIDE OF THE WARRANTY PERIOD. EARLY IN THE LIFE OF THE CAR, THE FUEL PUMP LOCATED UNDER THE PARKING BRAKE HANDLE FAILED. AFTER THE FIRST FUEL PUMP FAILURE A FUEL INJECTOR FAILED, FOLLOWED BY 2 MORE FUEL INJECTOR FAILURES. THE HPFP FAILURE WAS THE FINAL FAILURE IN THE FUEL SYSTEM. *TR
Engine, Fuel/propulsion system, Sep 1, 2014
DRIVING AROUND CITY STREET. JETTA BEGAN TO LOSE POWER AND THE GLOW BULB INDICATOR BEGAN FLASHING. AFTER TURNING OFF AND RESTARTING THE CAR I DROVE FOR ANOTHER TWO BLOCKS THEN THE GLOW BULB INDICATOR CAME ON AGAIN PAIRED THIS TIME WITH THE RED BATTERY INDICATOR. AFTER THAT THE CAR ROLLED TO A STOP AND WOULD NOT TURN BACK OVER. *TR
Fuel system, Diesel, Fuel/propulsion system, Aug 27, 2014
TRAVELING SOUTH ON HWY 101, 55 MILES NORTH OF SAN LOUIS OBISPO, CA AT AN APPROXIMATE SPEED OF 65 MPH,THE ENGINE LOST POWER, AND THE VEHICLE CAME TO A STOP. THE ENGINE COULD NOT BE RESTARTED. THE VEHICLE WAS TOWED TO PERRY VOLKSWAGEN IN SAN LOUIS OBISPO, CA. THE VEHICLE WAS DIAGNOSED AS A FAILURE OF THE HIGH PRESSURE FUEL PUMP SENDING SLIVERS OF METAL THROUGHOUT THE FUEL SYSTEM. THE SERVICE REPRESENTATIVE STATED THAT THIS WAS NOT AN UNCOMMON ISSUE WITH THE TURBO DIESEL MODEL AND THAT THEY CURRENTLY HAVE TWO VEHICLES IN THEIR SHOP WITH THE SAME ISSUE. WE HAVE ALWAYS FUELED THE VEHICLE WITH LOWER SULFUR DIESEL FUEL IN CALIFORNIA AND HAVE NEVER FUELED THE VEHICLE WITH GASOLINE. VW PREVIOUSLY HAD A RECALL TO INSTALL A "DEVICE" TO PREVENT FUELING WITH GAS NOZZLES FROM THE SERVICE STATION PUMPS. THE SERVICE REPRESENTATIVE INDICATED THAT VW KNOWS OF THE PROBLEM AND WILL FIX THE VEHICLE AT NO CHARGE. WE ALSO HAVE A 2009 VW JETTA TDI THAT EXPERIENCED THE SAME PROBLEM IN JUNE 2014, WHICH WAS REPAIRED AT COMMONWEALTH VW IN SANTA ANA, CA. I AM REPORTING THAT INCIDENT IN A SEPARATE REPORT. IT IS MY POSITION THAT VW SHOULD BE RECALLING ALL OF THESE VEHICLES TO FIX THE PROBLEM BEFORE IT HAPPENS RATHER THAN FIXING ONE AT A TIME AFTER IT HAPPENS; EXPOSING CONSUMERS TO POTENTIAL FATAL ACCIDENTS ON HIGHWAYS. *TR
Fuel/propulsion system, Aug 13, 2014
TL* THE CONTACT OWNS A 2010 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE FUEL PUMP FAILED WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE FUEL SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 33,700.
Engine, Fuel/propulsion system, Aug 5, 2014
WAS DRIVING MY 2010 VW JETTA SPORTWAGON TDI AT APPROX. 55 MILES PER HOUR WHEN MY SERVICE ENGINE LIGHT CAME ON AND GLOW PLUGS STARTED FLASHING. CAR BEGAN TO BUCK AS IF NOT GETTING ANY FUEL THROUGH THE SYSTEM. CAR STALLED OUT ON HIGHWAY WITHIN A MINUTE OF THE SERVICE LIGHTS FLASHING AND WILL NOT RESTART. LUCKILY THE CARS BEHIND ME BARELY AVOIDED HITTING ME AS THERE WAS ZERO WARNING. HAD TO BE TOWED TO MY GARAGE, EXPECT DIAGNOSIS TOMORROW BUT AFTER READING UP ON OTHER COMPLAINTS I AM PRETTY SURE THEY WILL REPORT BACK THAT IT IS A HPFP ISSUE AND THE SYSTEM WILL NEED REPLACED. *TR
Fuel/propulsion system, Jul 29, 2014
I WAS TRAVELING IN RURAL ALABAMA AND MY ENGINE FAILED; I PULLED OVER AND IT WOULD NOT CRANK. IT IS CURRENTLY IN THE SHOP. FUEL PUMP FAILURE. *JS
Fuel/propulsion system, Jul 27, 2014
WHILE ON THE FREEWAY THE CAR LOST ALL POWER AND DIED. THE CODES INDICATE THAT IT IS THE FUEL PUMP. THIS SEEMS TO BE A COMMON ISSUE ON THE TDI ENGINES. 000135 - FUEL RAIL/SYSTEM PRESSURE P0087 - 000 - TOO LOW FREEZE FRAME: FAULT STATUS: 01100000 FAULT PRIORITY: 2 FAULT FREQUENCY: 1 MILEAGE: 140659 KM TIME INDICATION: 0 DATE: 2118.14.04 TIME: 01:27:53 FREEZE FRAME: RPM: 2208 /MIN INJ. QUANTITY: 21.7 MG/STR (NO UNITS): 5.0 PRESSURE: 1400.0 BAR PRESSURE: 1112.0 BAR TEMPERATURE: 52.2C TANK CONT.: 24.4 L *JS
Fuel/propulsion system, Jul 7, 2014
THE CAR LOST POWER AND COULD NOT DRIVE FASTER THAN 20 MPH, DROVE IF OFF OF THE HIGHWAY AND INTO A GAS STATION WHERE THE CAR DIED AND COULD NOT BE RESTARTED. TOWED IT TO A VOLKSWAGEN DEALER, THEY REPORTED IT WAS A FUEL PUMP FAILURE AND THAT THE ENTIRE FUEL SYSTEM WOULD NEED TO BE REPLACED AT A COST OF $6100.00. *JS
Electrical system, Engine, Fuel/propulsion system, Jul 6, 2014
I WAS DRIVING ON THE HIGHWAY AND THE CHECK ENGINE LIGHT CAME ON. THE VEHICLE WOULD NOT HOLD SPEED OR ACCELERATE. I PULLED OFF THE HIGHWAY AND THE VEHICLE STALLED OUT AND WOULD NOT RESTART. WE REPLACED THE HIGH PRESSURE FUEL PUMP AND FUSE BOX. THE CAR STILL WILL NOT START AFTER A NEW FUEL PUMP AND FUSE BOX, AND WE HAVE BEEN TOLD THAT THE WIRING HARNESS NEEDS TO BE REPLACED. *JS