2010 Volkswagen Jetta
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 875 owner complaints filed for this model year. This is the 2nd highest complaint count among 26 Jetta model years with reports.
Of the 2010 reports, 24 involved a crash and 5 involved a fire. 12 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipDec 20, 2016
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2009-2010 Volkswagen Jetta A5 Sedan, 2009 Volkswagen Jetta SportWagen, Eos, GTI, Rabbit and Audi A3 vehicles, and 2010 Volkswagen Golf A6 vehicles. The Antilock Brake System (ABS) control unit may fail during ABS or Electronic Stability Control (ESC) activation, possibly causing a loss of vehicle control.
A loss of vehicle control can increase the risk of a crash.
Volkswagen will notify owners, and dealers will update the ABS control module software to improve the module's self-testing abilities. Any module that fails the new diagnostic test will be replaced. These repairs will be made free of charge. The recall began February 2017. Owners may contact Volkswagen customer service at 1-800-893-5298.
Campaign 16V913000 on NHTSA.gov
Fuel system, dieselOct 3, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL 2009-2012 JETTA AND JETTA SPORTWAGEN VEHICLES, MANUFACTURED FROM MAY 2008 THROUGH SEPTEMBER 2011, MODEL YEAR 2010-2012 VOLKSWAGEN GOLF VEHICLES, MANUFACTURED FROM MAY 2009 THROUGH SEPTEMBER 2011, AND MODEL YEAR 2010-2012 AUDI A3 VEHICLES, MANUFACTURED FROM SEPTEMBER 2009 THROUGH SEPTEMBER 2011, THAT ARE EQUIPPED WITH A 2.0L TDI COMMON RAIL DIESEL ENGINE/CLEAN DIESEL ENGINE. THE FUEL INJECTION PULSES COULD COINCIDE WITH THE NATURAL FREQUENCY OF THE INJECTOR LINE #2, IN SPECIFIC LOAD AND RPM CONDITIONS. THIS RESONANCE CREATES ADDITIONAL STRESS IN THE FUEL LINE.
DUE TO THE RESONANCE CONDITION, INJECTOR LINE NUMBER 2 COULD DEVELOP SMALL CRACKS WHICH COULD LEAD TO FUEL LEAKAGE. LEAKING FUEL IN THE PRESENCE OF AN IGNITION SOURCE, MAY LEAD TO A FIRE.
VOLKSWAGEN WILL INSTALL AN IMPROVED FUEL INJECTOR LINE FOR THE NUMBER 2 CYLINDER ON CERTAIN VEHICLES AND WILL INSTALL VIBRATION DAMPERS ON ALL OF THE INJECTOR LINES. VOLKSWAGEN AND AUDI WILL NOTIFY OWNERS TO HAVE THE VEHICLES REPAIRED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V490000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsDec 10, 2010
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2006-2010 JETTA, NEW BEETLE, NEW BEETLE CONVERTIBLE, MODEL YEAR 2009 JETTA SPORTWAGEN AND MODEL YEAR 2007-2009 RABBIT VEHICLES EQUIPPED WITH 2.5L ENGINES. THE JETTA, JETTA SPORTWAGEN, AND RABBIT VEHICLES MAY HAVE A SMALL PLASTIC TAB LOCATED ON THE WINDSHIELD WASHER FLUID RESERVOIR THAT MAY CHAFE AGAINST AN UNDERHOOD FUEL SUPPLY LINE. THE NEW BEETLE AND THE NEW BEETLE CONVERTIBLE VEHICLES MAY HAVE A FASTENING CLAMP ON A HYDRAULIC HOSE OF THE POWER STEERING SYSTEM THAT MAY BE LOCATED IN AN IMPROPER POSITION WHICH COULD CAUSE CHAFING AGAINST AN UNDERHOOD FUEL SUPPLY LINE.
IF CHAFING OCCURS, THERE IS THE POTENTIAL FOR A FUEL LEAK TO DEVELOP. FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.
DEALERS WILL INSPECT AND IF NECESSARY REPLACE THE UNDERHOOD FUEL LINE. ADDITIONALLY, DEPENDING ON THE VEHICLE MODEL, DEALERS WILL EITHER REMOVE THE PLASTIC TAB FROM THE WINDSHIELD WASHER FLUID RESERVOIR, OR INSPECT THE POSITION OF THE FASTENING CLAMP AND ADJUST THE RELATED FASTENING CLAMP INTO THE CORRECT POSITION. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE JANUARY 31, 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 10V621000 on NHTSA.gov
Power train, automatic transmissionAug 20, 2009
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2009 AND 2010 PASSENGER CARS MANUFACTURED BETWEEN SEPTEMBER 2008 AND AUGUST 2009. THE WIRING HARNESS OF A TEMPERATURE SENSOR IN THE DIRECT SHIFT GEARBOX (DSG) MAY HAVE CONNECTOR WIRES THAT WERE INSUFFICIENTLY CRIMPED. WITH INSUFFICIENTLY CRIMPED CONNECTOR WIRES, A TEMPERATURE SENSOR HAS THE POTENTIAL TO FALSELY DETECT A HIGH GEARBOX OIL TEMPERATURE, CAUSING THE TRANSMISSION TO ABRUPTLY SHIFT TO NEUTRAL. IF THIS HAPPENS, THE SELECTOR LEVER POSITION INDICATOR WITHIN THE INSTRUMENT PANEL WILL FLASH. IN ADDITION, THE "DEPRESS BRAKE PEDAL" INDICATOR LIGHT WILL BE ILLUMINATED, ALERTING THE DRIVER TO APPLY THE BRAKES.
THE ABRUPT SHIFT TO NEUTRAL COULD LEAD TO A CRASH WITHOUT WARNING.
VOLKSWAGEN WILL REPROGRAM THE TRANSMISSION CONTROL MODULE WITH UPDATED SOFTWARE FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 20, 2009. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 09V333000 on NHTSA.gov
Representative owner complaints: fuel system
196 reports, newest first. Show all
Fuel system, Diesel, Jul 28, 2013
I AM A 51 YEAR OLD DISABLED MAN WITH FULL TIME CUSTODY OF MY 2 KIDS. I DRIVE A 2010 VW JETTA TDI CLEAN DIESEL BOUGHT SLIGHTLY USED WITH 38000 MILES ON IT AND JUST AFTER THE EMISSIONS WARRANTY OF 80000 MILES RAN OUT THE DIESEL PARTICULATE FILTER FAILED ON THE CAR WITH UNDER 88000 MILES ON THE CAR AND IT'S A $2400.00 REPAIR. I FILED A COMPLAINT WITH VWOA AND AFTER INVESTIGATING THEY PAID 100% PARTS AND LABOR ON THE REPAIRS. BUT 3 WEEKS LATER THE SAME PARTS FAIL AND ANOTHER CALL WAS MADE TO VWOA AND I TOLD THEM THE SAME PARTS FAILED THAT WERE JUST INSTALLED AND THEY REFUSE TO SUPPLY THE PARTS OR LABOR TO FIX THE CAR INSTEAD THEY ARE SENDING ME A LETTER THAT THEY REFUSE TO FIX A $2400.00 EMISSION PROBLEM AND I WILL HAVE TO FILE FOR A EMISSIONS WAVER FROM THE CT. DMV . SO MY 2010 VW CLEAN DIESEL WILL NOT PASS IT'S FIRST EMISSIONS TEST INSTEAD WITH THE DMV WAIVER I WILL LEGALLY SPEW SMOKE AND SOOT OUT THE TAILPIPE OF MY VW CLEAN DIESEL AND AFTER READING MANY VW TDI ENTHUSIAST FORUMS THERE ARE LOT AND LOTS OF OTHER PEOPLE WITH VW'S WITH THE SAME PROBLEM. SO THERE IS NOTHING CLEAN ABOUT VOLKSWAGEN'S CLEAN DIESEL STAY AWAY FROM BUYING ONE. *TR
Fuel system, Diesel, Vehicle speed control, Jul 23, 2013
THIS 2010 VW JETTA TDI OCCASIONALLY STALLS AT SPEEDS OF LESS THAN ~30 MPH AND SURGES VIOLENTLY WHEN STARTING FROM A STOP AND SLOWING TO A STOP. IN A SPAN OF 3 MONTHS THE VEHICLE HAS STALLED 5 TIMES, 3 TIMES WHILE BEGINNING TO MOVE FROM A STOP AND 2 TIMES WHILE TRAVELING AT A SPEEDS OF LESS THAN 30 MPH. THE SURGING HAPPENS FREQUENTLY BUT INCONSISTENTLY. THE VEHICLE HAS BEEN BROUGHT TO A VW DEALER/MECHANIC TO ADDRESS THESE ISSUES AND THE PROBLEM PERSISTS. THE LAST TIME IT WENT IN TO THE DEALER, THE MECHANIC REPLACED THE FLYWHEEL STATING THAT IT WAS THE REASON FOR THE SURGING, HOWEVER THE STALLING AND SURGING REMAIN A PROBLEM SINCE THE FLYWHEEL HAS BEEN REPLACED. THE VEHICLE HAS AN AUTOMATIC TRANSMISSION AND HAS NEVER BEEN FILLED WITH GASOLINE. *TR
Fuel system, Diesel, Jul 3, 2013
ROUTINE FUEL FILTER REPLACEMENT REVEALED METAL FLAKES IN THE FUEL FILTER INDICATIVE OF FUEL PUMP FAILURE WHICH COULD LEAD TO ENGINE FAILURE AT SPEED. VEHICLE: 2010 JETTA TDI SPORTWAGON (DIESEL). *TR
Fuel system, Diesel, Fuel/propulsion system, Jun 23, 2013
VEHICLE FAILED AFTER IT WAS DRIVEN 200 MILES POST FILL-UP. THE CAR WAS FILLED WITH DIESEL FUEL IN THE MORNING PRIOR TO COMMUTING INTO ST. PETERSBURG AND BACK TO ST. CLOUD, FL, 206 MILES ROUND TRIP. WE WENT OUT TO START THE CAR AGAIN AND IT WOULD NOT START, AND SAID SERVICE NOW. MY WIFE, WHO DROVE THE VEHICLE DURING THE DAY REPORTED NO POWER LOSSES OR IRREGULAR BEHAVIOR WHILE SHE WAS DRIVING THE VEHICLE. VEHICLE WAS TOWED TO DAVID MAUS VW WHERE THE TECH FOUND METAL SHAVINGS IN THE FUEL FILTER AND DIAGNOSED AS HIGH PRESSURE FUEL PUMP FAILURE DUE TO CONTAMINATED FUEL. WE HAVE RECEIPT FROM FILL UP IN THE MORNING SHOWING DIESEL FUEL PURCHASE. *TR
Fuel system, Diesel, Jun 15, 2013
VW JETTA SPORTSWAGEN TDI. SAME INCIDENT AS COMPLAINT 10508928 AND APPARENTLY MANY OTHERS. THE FUEL PUMP "EXPLODED" (DEALER'S WORD) SENDING METAL SHRAPNEL THROUGH THE WHOLE FUEL SYSTEM. GLOW PLUG LIGHT CAME ON FIRST. CAR DIED WHILE DRIVING ON HIGHWAY. VW FIXED FOR FREE, AND PRETENDED THAT THIS WAS GENEROUS, WHEN IN FACT IT APPEARS THERE SHOULD BE A RECALL? *TR
Fuel system, Diesel, Engine, Jun 1, 2013
PULLED ON TO HIGHWAY AND VEHICLE SUDDENLY STALLED IN MIDDLE OF INTERSECTION. ENGINE WENT TO IDLE. NO THROTTLE RESPONSE. AFTER SEVERAL PEDAL PRESSES IT TOOK OFF. *TR
Fuel system, Diesel, May 14, 2013
DURING A NORMAL FUEL FILTER REPLACEMENT I NOTICED METAL SHAVINGS IN THE FUEL FILTER. HAVING BEEN AWARE OF THE FAILURE RATE OF THE HP PUMP ON THE TDI'S I TOOK IT TO MY LOCAL VW DEALER THE NEXT DAY. THE SERVICE MANGER ASSISTED ME PERSONALLY. THE TECHNICIAN REMOVED THE FUEL FILTER AND IN THE BOTTOM OF THE FUEL FILTER THERE WERE SHAVINGS PRESENT. HE THEN REMOVED TANK FUEL PUMP AND THERE WAS NO EVIDENCE OF WATER NOR GAS FOUND IN THE DIESEL TANK. THE DEALERSHIP CALLED VOA'S TECH LINE AND WITHIN A HALF AN HOUR I WAS GIVEN A FREE LOANER CAR. MOST MAJOR PARTS WERE REPLACED IN THE FUEL SYSTEM INCLUDING THE HPP, THE REGULAR FUEL PUMP, ALL FOUR INJECTORS AND ALL OF THE FUEL LINES IN THE FUEL SYSTEM. THE DIESEL IN THE TANK WAS DRAINED THE TANK WAS FLUSHED OUT AND REFILLED WITH FRESH DIESEL AS WELL AS ALL OF THE FUEL FILTERS WERE REPLACED. THE CAR WAS RETURNED TO ME ON THE 30TH OF APRIL 2013 WITH A FULL TANK OF DIESEL AND COMPLETELY DETAILED. THE CAR SEEMS TO BE RUNNING JUST FINE BUT THEN AGAIN IT WAS RUNNING JUST FINE WHEN I DISCOVERED THE PROBLEM. *TR
Fuel system, Diesel, May 14, 2013
THE CAR WAS FUELED UP WITH DIESEL FUEL DURING A ROAD TRIP. AFTER DRIVING FOR SEVERAL HOURS AFTER THE REFUEL ON THE HIGHWAY IN THE EVENING, THE GLOW PLUG SENSOR FLASHED, FOLLOWED BY A SUDDEN LOSS OF POWER. THE CAR WAS PULLED OVER TO THE SHOULDER AND UNABLE TO BE RE-STARTED. THE CAR WAS THEN TOWED TO THE CLOSEST VW DEALER. THE DEALER DETERMINED THAT THE FUEL PUMP FAILED, CAUSING METAL FRAGMENTS TO BE SENT THROUGHOUT THE FUEL SYSTEM. VW DEALER WILL NOT WARRANTY THE HPFP FAILURE. *TR
Fuel system, Diesel, Apr 24, 2013
ENGINE STALLED AND SHUT OFF WHILE I WAS AT A 4-WAY STOP SIGN. CAR WAS TOWED TO VW SPECIALIST CENTER AND WAS DETERMINED THAT TDI FUEL PUMP AND INJECTOR SYSTEM HAD FAILED. VW SPECIALIST DETERMINED THAT THIS IS A COMMON EVENT WITH TDI FUEL SYSTEMS. FRESH DIESEL FUEL WAS FUELED IN MY VW AND DROVE FOR 6 MILES TO WHEN ENGINE STALLED OCCURRED. VW SPECIALIST INVESTIGATED AND DETERMINED THERE WAS NO CROSS CONTAMINATION OF DIESEL FUEL, WITH WATER OR GASOLINE. DIESEL FUEL WAS 100% DIESEL IN FUEL SYSTEM. *TR
Fuel system, Diesel, Apr 20, 2013
2010 VW JETTA TDI'S CHECK ENGINE AND GLOW PLUG LIGHTS WENT ON. VEHICLE ERROR CODE READ P0087. VEHICLE ENTERED "LIMP MODE" AND TURBO STOPPED FUNCTIONING. TOWED VEHICLE TO VW DEALERSHIP FOR DIAGNOSIS SUSPECTING IMMINENT HPFP FAILURE AT MY COST. PAID THE DEALERSHIP $100 TO DIAGNOSE THE VEHICLE. DEALER DETERMINED IT WAS A SECONDARY FUEL PUMP ISSUE, REPAIRED THE PUMP, AND CLEARED THE CODE, WHICH COST ME APPROXIMATELY $760. WITHIN 2 HOURS OF PICKING UP MY VEHICLE, THE CHECK ENGINE AND GLOW PLUG LIGHTS WENT BACK ON, VEHICLE ENTERED "LIMP MODE" AND THEN COMPLETED STALLED. THE VEHICLE WOULD NOT RE-START. VEHICLE WAS TOWED BACK TO VW DEALERSHIP, THIS TIME AT THEIR COST. DEALER PROVIDED ME WITH A RENTAL CAR, AT THEIR COST. ONE DAY LATER, DEALER DIAGNOSED ISSUE AS A CATASTROPHIC HIGH PRESSURE FUEL PUMP FAILURE (HPFP). DUE TO THE DISINTEGRATION OF THE HPFP, SHARDS OF METAL ENTERED THE ENGINE AND FUEL SYSTEM. THE DEALER INFORMED ME THAT A LARGE PORTION OF THE VEHICLE'S FUEL SYSTEM WOULD NEED TO BE REPLACED AS A RESULT OF THIS HPFP FAILURE. WHILE THE VEHICLE IS NOT UNDER WARRANTY ANY LONGER, VW CHOSE TO COVER THE REPAIR (PERHAPS IT IS DUE TO FACT THAT I BROUGHT THE VEHICLE IN AND MADE THEM AWARE OF MY SUSPICIONS, YET THEY CHOSE TO SLOUGH OFF MY DIAGNOSIS). FROM THE NUMBER OF COMPLAINTS THAT I HAVE READ ABOUT THIS SAME ISSUE OCCURRING TO COUNTLESS OTHERS, VW IS CLEARLY AWARE OF THE ISSUE, AND SHOULD MOST CERTAINLY RECALL THIS VEHICLE FOR THIS ISSUE. *TR
Fuel system, Diesel, Engine, Mar 26, 2013
MY WIFE WAS DRIVING HER 2010 VW JETTA S/W TDI DSG HOME FROM WORK AND SHE NOTICED THAT IT SEEMED TO BE RUNNING A LITTLE ROUGHER THEN USUAL (IN DECEMBER WHEN WE HAD THE 40K SERVICE DONE WE WERE TOLD THAT IT NEEDED A FUEL FILTER AND THAT WOULD SOLVE THE PROBLEM...IT DID FOR ABOUT A WEEK OR SO). WHEN SHE SLOWED DOWN FOR TRAFFIC THE RPM'S WOULD FLUCTUATE BETWEEN 500 RPMS AND 1400 RPMS AND NEARLY STALLING AT TIMES. FINALLY WHEN SHE GOT OFF THE EXIT RAMP NEAR HOME, THE JETTA STALLED AND A CHECK ENGINE LIGHT CAME ON. ONCE SHE WAS HOME I FOUND THAT IT WAS READING CODE P0263. THE JETTA WENT TO DEALER ON 3/13 AND WE GOT IT BACK ON 3/22. UNFORTUNATELY IT STALLED OUT ON MY WIFE ON 3/23 AFTER A SHORT TRIP ACROSS TOWN WHILE DROPPING MY SON OFF AT HIS FRIENDS HOUSE. SHE PRECEDED TO COME HOME AFTER DROPPING HIM OFF AS THE STALLING ISSUE OCCURRED WHILE MAKING A TURN AND SHE WAS NEARLY BROADSIDED BY A SUV! HAD THE VEHICLES COLLIDED, IT WOULD HAVE BEEN A DIRECT IMPACT TO MY WIFE AND SON'S SEATS! THE NEXT MORNING I TOOK THE JETTA OUT FOR A DRIVE TO SEE IF I COULD DUPLICATE THE PROBLEM AND BOY DID I EVER. THANKFULLY THE DEALER IS CLOSE BY AND I WAS ABLE TO GET THE CAR THERE BUT NOT WITHOUT ISSUES. IT STALLED OUT ON ME 4 TIMES IN THE 1.5 MILE TRIP. I TOO WAS NEARLY HIT BY AN ON COMING CAR WHILE MAKING A TURN. NOT TO MENTION IT STALLED WHILE TRYING TO MERGE ONTO THE HIGHWAY GETTING TO THE DEALERSHIP. DURING THE FIRST VISIT FOR THE STALLING PROBLEM, VW HAD THE DEALER DRAIN MY FULL TANK OF DIESEL AS THEY THOUGHT I USED BAD FUEL AND THIS WAS NOT THE CASE. NEXT THEY REPROGRAMMED THE FUEL INJECTORS AND THAT DID NOT SOLVE THE PROBLEM. SO VW HAD THE DEALER REPLACE A FUEL REGULATOR VALVE AND THAT DID NOT WORK AS WELL. AFTER TWO MORE TIMES OF REPROGRAMMING THE FUEL INJECTORS THE LIGHT APPARENTLY WENT OUT A SO VW OF AMERICA AND THE DEALER FELT IT WAS FIXED AND SAFE FOR US TO DRIVE. I THINK NOT! *TR
Fuel system, Diesel, Power train, Engine, Mar 11, 2013
2010 VW JETTA 2.0 TDI CUP EDITION: ENTERING TRAFFIC IN FIRST GEAR, AT ABOUT 4000-4200 RPM, CAR HAD A COMPLETE LOSS OF POWER. ENGINE DID NOT DIE. I PUSHED IN CLUTCH AND POWER RETURNED. THIS HAS OCCURRED MONTHLY WITH NO CONSISTENCY SINCE I PURCHASED THE CAR IN JULY 2010. OCCURS WITH A WARM ENGINE. COLD ENGINE. VARIOUS LEVELS OF FUEL, AND VARIOUS CLIMATE CONDITIONS. IT HAS BEEN TAKEN TO O'BRIEN VOLKSWAGEN, A CERTIFIED REPAIR FACILITY, EVERY 3-6 MONTHS TO HAVE THE ISSUE RESOLVED. DEALERSHIP CAN NOT REPLICATE THE ISSUE AND AS A RESULT HAS NOT SOLVED THE PROBLEM. PROBLEM HAS BEEN WITNESSED BY THREE DIFFERENT PASSENGERS. A SECONDARY STALLING ISSUE OCCURS BETWEEN 1200-1800 WITH LIGHT GAS PEDDLE PRESSURE. IN THIS CASE, THE CAR HAS A SMALL PAUSE OR DECREASE IN POWER. DOWN SHIFTING AND ACCELERATING ELIMINATES THE PROBLEM. *TR
Fuel system, Diesel, Mar 7, 2013
IDIOT LIGHTS CAME ON, KNOCKING SOUNDS FROM ENGINE, AND CAR STALLED. HAD CAR TOWED TO DEALER. DEALER BASICALLY REPLACED ENTIRE FUEL SYSTEM. APPEARS THAT FUEL PUMP DISINTEGRATED AND SENT METAL CHIPS INTO INJECTORS. CAR SERVICED AT PACIFIC VOLKSWAGEN, HAWTHORNE CALIFORNIA. INVOICE NO. [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Fuel system, Diesel, Mar 4, 2013
FAILURE OF HIGH PRESSURE FUEL PUMP. THIS IS A KNOWN WEAK POINT WITH THE VW DIESEL JETTA PRODUCED IN 2009 AND 2010. THEY HAVE MODIFIED THE PUMP THREE TIMES. I WAS TRAVELING ALONG US HIGHWAY 41 IN TAMPA FLORIDA AND THE PUMP FAILED CAUSING ME TO DIE OUT RIGHT ON THE HIGHWAY AROUND 4:00PM. *TR
Fuel system, Diesel, Fuel/propulsion system, Feb 28, 2013
CAR STALLED OUT AT THE TRAFFIC STOP LIGHT. ALL ATTEMPTS TO RESTART FAILED. CAR WAS THEN TOWED TO THE NEAREST GARAGE. SUBSQUENT TESTED AND DIAGNOSED BY MECHANICS SHOWED FUEL SYSTEM FAILED TO PRESSURIZED. THE MECHANICS SUSPECTED IT MIGHT BE DUE TO FUEL CONTAMINATION. CHECKED RECEIPT TO VERIFY THAT THE PREVIOUS FILL UP (AT THE SHELL STATION) WAS INDEED DIESEL. CALLED THE STATION TO INFORM OF INCIDENT, AND TO INQUIRE IF ANYONE ELSE INFORMED OF SIMILAR INCIDENT; NONE, WAS THE REPLY FROM THE GAS STATION MANAGER. CURRENTLY, THE CAR IS INOPERABLE, AND THE VW DEALER SERVICE STATION RECOMMEND REPLACING INJECTORS, AND ALL THE FUEL PUMPS. *TR
Fuel system, Diesel, Fuel/propulsion system, Feb 19, 2013
CAR FAILED TO START WAS TOWED TO HALLMARK VW WHO INFORMED US THAT IT WAS A HPFP FAILURE. RESEARCH SUGGESTS THIS IS AN ONGOING ISSUE AS NHTSA DOES HAVE AN INVESTIGATION INTO THIS ISSUE. AWAITING FUEL SAMPLE FROM ANALYSIS BUT HAVE RECEIPT FROM FUEL IN VEHICLE STATING "DIESEL FUEL". *TR
Fuel system, Diesel, Fuel/propulsion system, Feb 19, 2013
MY WIFE WAS TRYING TO MERGE ONTO A BUSY HIGHWAY AND THE MOTOR DIED. SHE WAS ABLE TO COAST TO THE BREAKDOWN LANE. I FEEL THIS COULD HAVE BEEN A DEADLY HAD IT HAPPENED IN FRONT OF A LOADED GASOLINE TANKER TRUCK OR SOMEPLACE WHERE THERE WAS NO BREAKDOWN LANE OR IN THE HIGH SPEED LANE. THIS SHOULD BE A SAFETY RECALL THAT VW SHOULD TAKE SERIOUSLY. *TR
Engine and engine cooling, Fuel system, Diesel, Electronic stability control (ESC), Fuel/propulsion system, Feb 14, 2013
ESP ERROR. CAR WOULD NOT START. CONDENSATION IN CHARGE AIR INTAKE SYSTEM CAUSED FAILURE IN ESP SYSTEM AND AIR INTAKE. *TR
Fuel system, Diesel, Fuel/propulsion system, Feb 7, 2013
WHILE DRIVING AT 25 MPH NEAR MY HOME GLOW PLUG WARNING LIGHT CAME ON. STOPPED CAR. THEN RESTARTED AND GLOW PLUG LIGHT STAYED ON. SHORTLY THEREAFTER CHECK ENGINE LIGHT CAME ON. I DROVE THE SHORT DISTANCE HOME AND NOTICED SEVERE LOSS OF POWER. DID NOT DRIVE THE VEHICLE AGAIN AND AT FIRST OPPORTUNITY HAD VEHICLE TOWED TO LOCAL DEALERSHIP. ACCORDING TO DEALER VEHICLE SUFFERED A CATASTROPHIC FAILURE OF FUEL SYSTEM AND NEEDS TO BE COMPLETELY REPLACED; THIS INCLUDES BUT NOT LIMITED TO FUEL RAIL, HIGH PRESSURE FUEL PUMP, ALL PIPES AND HOSES, SUBSIDIARY FUEL PUMPS, AND HIGH PRESSURE CLEANING OF FUEL TANK. VOLKSWAGEN HAS ACCEPTED RESPONSIBILITY UNDER LIMITED POWERTRAIN WARRANTY. *TR
Fuel system, Diesel, Engine, Fuel/propulsion system, Jan 14, 2013
THE VEHICLE WAS VALET PARKED. THE VALET ATTENDANT REPORTED THAT THE VEHICLE SHUT DOWN AS SHE WAS DRIVING IT UP THE RAMP OUT OF THE PARKING GARAGE. SHE ALSO REPORTED A KNOCKING SOUND AND THAT THE "CHECK ENGINE" LIGHT WAS ON. UPON ENTERING THE VEHICLE, I WAS UNABLE TO START IT. I HAD THE VEHICLE TOWED TO THE VW DEALERSHIP. THEY TOLD ME THAT THE HIGH PRESSURE FUEL PUMP HAD FAILED AND THAT THEY HAD SEEN OTHER CARS COMING IN WITH THIS SAME PROBLEM. SERVICE DEPARTMENT PAPERWORK STATES: "DEFECTIVE HIGH PRESSURE PUMP-METAL IN SYSTEM" AND "FOUND FAULT P0191." VEHICLE SPEED AT TIME OF INCIDENT IS ESTIMATED BASED ON VALET ATTENDANT'S DESCRIPTION. *TR
Fuel system, Diesel, Fuel/propulsion system, Dec 23, 2012
ENGINE SPUTTERED AND QUIT WHILE DRIVING ON THE INTERSTATE AT NORMAL SPEED. WAS ABLE TO COAST TO A STOP SAFELY DUE TO PROXIMITY OF EXIT RAMP. WOULD NOT RESTART. VEHICLE TOWED TO VOLKSWAGEN DEALERSHIP WHERE THEY CLAIMED FUEL CONTAMINATION, RESULTING IN FAILURE OF THE HIGH PRESSURE FUEL PUMP. REPAIRS WERE NOT COVERED BY WARRANTY BECAUSE THEY CLAIMED FUEL CONTAMINATION WAS THE CAUSE. I HAVE THE FUEL RECEIPT FROM THE PREVIOUS FILL-UP WHERE IT SHOWS BP DIESEL WAS USED. I HAVE COMPLETE SERVICE RECORDS AND MAINTAIN THE VEHICLE IN PERFECT CONDITION. THIS IS A SERIOUS PROBLEM WITH THE DESIGN OF VOLKSWAGEN'S FUEL PUMP. *TR
Fuel system, Diesel, Engine, Fuel/propulsion system, Dec 4, 2012
HAPPENED LAST NIGHT, WITH MY 6 YR OLD DAUGHTER IN THE CAR, AND WIFE DRIVING ON THE FREEWAY! CHECK ENGINE LIGHT, AND FUEL INJECTOR/GLOW PLUG LIGHT BLINKING, CAR SHUTDOWN, BUT FORTUNATELY WAS ABLE TO PULL OFF TO THE SIDE BUT STILL NEXT TO FREEWAY ON/OFF RAMP. CAR WOULD CRANK OVER BUT NOT START. CALLED AAA TOW TO VW DEALER WHERE THE CAR WAS PURCHASED. I DROVE THE CAR EARLIER THAT MORNING ON A FAIRLY LONG TRIP (OVER 100 MILES), AND STARTED NOTICING THE FUEL ECONOMY WASN'T AS GOOD AS I NORMALLY WOULD GET (40 MPG), BUT IT WAS RAINING HEAVY THAT MORNING SO THAT'S WHAT I ATTRIBUTED IT TO, BUT ONLY SEEING 30 MPG AFTER ALL FREEWAY DRIVING WAS SUSPICIOUS TO ME. VW DEALER SAID THE HIGH PRESSURE FUEL PUMP FAILED AND CONTAMINATED THE ENTIRE DIESEL FUEL SYSTEM AND ALL THE PARTS WILL NEED TO BE REPLACED AND FUEL SYSTEM CLEANED OUT. *TR
Fuel system, Diesel, Fuel/propulsion system, Nov 28, 2012
THE CAR'S ENGINE STOPPED FUNCTIONING WHILE DRIVING ON I-80 ON THE WAY TO WORK IN THE MORNING. I WAS IN THE FAR LEFT LANE AND HAD TO USE HAZARD SIGNALS TO PULL THE CAR TO THE RIGHT SHOULDER DURING BUSY COMMUTE TRAFFIC. THE ENGINE GLOW LIGHT INDICATOR AND THE MALFUNCTION INDICATOR LAMP WERE ON DURING THE FAILURE. THE CAR DID NOT RESTART AND A TOW TRUCK TOOK THE VEHICLE TO THE NEAREST DEALERSHIP. METAL DEBRIS WAS PRESENT INSIDE OF THE FUEL PUMP AND FUEL FILTER. *TR
Fuel system, Diesel, Fuel/propulsion system, Nov 10, 2012
FOUR FAILURES IN FOUR MONTHS.THIS IS A REPEAT FAILURE WITH MY DIESEL FUEL SYSTEM. I PREVIOUSLY REPORTED THE FIRST TWO OCCURRENCES ON THIS SITE. VOLKSWAGEN OF AMERICA HAS NOW REPLACED MY ENTIRE FUEL SYSTEM INCLUDING THE TANK. THIS WAS ONLY AFTER REPEATED REQUESTS AFTER FOUR TIMES TO DEALER FOR SERVICE FOR THIS ISSUE--TOTAL TIME MY CAR WAS IN FOR SERVICE WAS 45 DAYS OVER JULY THROUGH OCT. 19, 2012. I WAS AWARE OF THE FUEL PUMP FAILURE AFTER RESEARCHING GLOW PLUG LIGHT FLASHING TDI AND LIMP MODE IMMEDIATELY UPON THE FIRST TIME THE LIGHTS STARTED TO FLASH ON JULY 6, 2012. I WENT TO DEALER AND THEY COULD NOT DIAGNOSE THE PROBLEM. JULY 17 IT HAPPENED AGAIN THEY FOUND METAL SHARDS IN THE FUEL FILTER AND REPLACED THE FUEL PUMP...I REQUESTED THEY REPLACE ENTIRE FUEL SYSTEM, EXPLAINING TO THE VOA CUSTOMER CARE PERSON THAT METAL SHARDS GO THROUGHOUT THE SYSTEM, DENIED. PICKED UP MY CAR ON JULY 31 (AFTER 15 DAYS IN SHOP). ON SEPT. 17 WARNING LIGHTS/LIMPMODE AGAIN. I AGAIN REQUEST THEY REPLACE ENTIRE FUEL SYSTEM, NO, ONLY THE PUMP IN THE TANK. PICK UP CAR SEPT. 28 (12 DAYS IN SHOP). FOUR DAYS LATER ON OCT. 2, AGAIN WARNING LIGHTS/LIMP MODE. BACK TO DEALER, AGAIN REQUEST VOFA TO REPLACE FUEL SYSTEM. NO ONLY THE FUEL RAIL. DEALER REPLACES FUEL RAIL, TAKES FOR A TEST DRIVE AND IT FAILED ON THEM. FINALLY VOA AGREES TO REPLACE THE FUEL SYSTEM...BUT NOT THE TANK. ONLY CLEAN THE TANK. I REQUEST NEW TANK, VOLKSWAGEN OF AMERICAN TELLS ME I CAN GO INSPECT THE CLEANED OUT TANK...HOW WILL I SEE INSIDE THE TANK...VOA CUST SERVICE TELLS ME THEN I BETTER BRING A FLASH LIGHT. MIND YOU I WAS DEALING WITH THE SAME CUST SERV REP [XXX] THE ENTIRE TIME. THEY DECIDE TO REPLACE TANK. PICK CAR UP OCT. 19 (18 DAYS IN SHOP). WAITING FOR IT TO HAPPEN AGAIN. ONLY A MATTER OF TIME AND HOPE I DON'T GET IN ACCIDENT DUE TO IT. VERY STRESSFUL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
Fuel system, Gasoline, Engine, Nov 8, 2012
GLOW PLUG LIGHT CAME LIT ON DASH AND SAID "SERVICE ENGINE IMMEDIATELY." ENGINE THEN LOST POWER ON INTERSTATE (DANGEROUS). WHEN RE-CRANKED, ENGINE WAS SLUGGISH AND WOULD NOT ACCELERATE ABOVE 40MPH. VW SERVICE SAID IT WAS DUE TO A FAULTY FUEL PUMP. *TR