2011 Volkswagen Jetta
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 640 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Jetta model years with reports.
Of the 2011 reports, 28 involved a crash and 12 involved a fire. 16 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Other or unspecifiedSep 25, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.
Campaign 19V679000 on NHTSA.gov
Electrical system, ignition, anti-theft, control moduleAug 22, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began November 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 37M2.
Campaign 19V615000 on NHTSA.gov
Air bags, frontalAug 4, 2015
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Campaign 15V483000 on NHTSA.gov
Suspension, rearOct 20, 2014
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2013 Jetta vehicles manufactured March 1, 2010, to November 30, 2012, and 2012-2013 Beetle vehicles manufactured March 1, 2011, to July 31, 2013. The durability of the rear trailing arms may be reduced in vehicles whose rear trailing arms have been previously deformed, such as a result of a rear or side-rear impact crash.
The reduced durability of the trailing arm may result in its sudden fracture, possibly causing loss of vehicle control and increasing the risk of a crash.
Volkswagen will notify owners, and dealers will install a sheet metal inlay on the rear axle trailing arms designed to prevent a sudden loss of control in the event of trailing arm sudden fracture, free of charge. The recall began April 7, 2015. Owners may contact Volkswagen customer service at 1-800-893-5298.
Campaign 14V656000 on NHTSA.gov
Engine and engine cooling, engineMar 7, 2014
The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.
A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.
Campaign 14E007000 on NHTSA.gov
Fuel system, dieselOct 3, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL 2009-2012 JETTA AND JETTA SPORTWAGEN VEHICLES, MANUFACTURED FROM MAY 2008 THROUGH SEPTEMBER 2011, MODEL YEAR 2010-2012 VOLKSWAGEN GOLF VEHICLES, MANUFACTURED FROM MAY 2009 THROUGH SEPTEMBER 2011, AND MODEL YEAR 2010-2012 AUDI A3 VEHICLES, MANUFACTURED FROM SEPTEMBER 2009 THROUGH SEPTEMBER 2011, THAT ARE EQUIPPED WITH A 2.0L TDI COMMON RAIL DIESEL ENGINE/CLEAN DIESEL ENGINE. THE FUEL INJECTION PULSES COULD COINCIDE WITH THE NATURAL FREQUENCY OF THE INJECTOR LINE #2, IN SPECIFIC LOAD AND RPM CONDITIONS. THIS RESONANCE CREATES ADDITIONAL STRESS IN THE FUEL LINE.
DUE TO THE RESONANCE CONDITION, INJECTOR LINE NUMBER 2 COULD DEVELOP SMALL CRACKS WHICH COULD LEAD TO FUEL LEAKAGE. LEAKING FUEL IN THE PRESENCE OF AN IGNITION SOURCE, MAY LEAD TO A FIRE.
VOLKSWAGEN WILL INSTALL AN IMPROVED FUEL INJECTOR LINE FOR THE NUMBER 2 CYLINDER ON CERTAIN VEHICLES AND WILL INSTALL VIBRATION DAMPERS ON ALL OF THE INJECTOR LINES. VOLKSWAGEN AND AUDI WILL NOTIFY OWNERS TO HAVE THE VEHICLES REPAIRED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V490000 on NHTSA.gov
Engine and engine cooling, exhaust systemSep 8, 2011
VOLKSWAGEN IS RECALLING CERTAIN STAINLESS STEEL EXHAUST TIPS, PART NUMBER 1K0 071 910 U, SOLD AS ACCESSORY EQUIPMENT FOR USE ON MODEL YEAR 2011-2012 JETTA SEDAN VEHICLES MANUFACTURED FROM MARCH 18, 2010, THROUGH AUGUST 22, 2011. THESE EXHAUST TIPS MAY EXTEND BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. IT IS POSSIBLE FOR INADVERTENT CONTACT TO OCCUR WITH A PERSON'S LEG.
IF THE TAILPIPE EXTENSION IS HOT DURING INADVERTENT CONTACT, A BURN COULD OCCUR.
DEALERS WILL INSPECT AND REPLACE THE STAINLESS STEEL EXHAUST TIPS AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11E036000 on NHTSA.gov
Engine and engine cooling, exhaust systemSep 7, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2011-2012 JETTA SEDAN VEHICLES MANUFACTURED FROM MARCH 18, 2010, THROUGH AUGUST 22, 2011. SOME VEHICLES HAD A STAINLESS STEEL EXHAUST TIP INSTALLED AT THE PORT DURING IMPORTATION. THESE EXHAUST TIPS MAY EXTEND BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. IT IS POSSIBLE FOR INADVERTENT CONTACT TO OCCUR WITH A PERSON'S LEG.
IF THE TAILPIPE EXTENSION IS HOT DURING INADVERTENT CONTACT, A BURN COULD OCCUR.
DEALERS WILL INSPECT AND REPLACE THE STAINLESS STEEL EXHAUST TIPS AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V466000 on NHTSA.gov
Electrical system, wiring, fuses and circuit breakersMar 29, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2011 JETTA VEHICLES, MANUFACTURED FROM MARCH 2010 THROUGH MARCH 2011. THESE VEHICLES MAY HAVE AN ELECTRICAL WIRING AND FUSE LAYOUT WHERE THE CONVERTER BOX IS PROTECTED BY THE SAME FUSE USED BY THE SIGNAL HORN AND THE ANTI-THEFT ALARM SYSTEM. SHOULD THAT FUSE BE BLOWN, THE CONVERTER BOX WILL BE DISCONNECTED FROM THE POWER SUPPLY WHICH, IN TURN, WILL SHUT OFF APPLICATIONS SUCH AS THE ENGINE MANAGEMENT SYSTEM, LIGHTING SYSTEM, AND WIPERS.
SHOULD THIS HAPPEN WHILE THE VEHICLE IS BEING DRIVEN, THE ENGINE COULD STALL, OR THE HEADLIGHTS OR WIPERS COULD TURN OFF UNEXPECTEDLY, POTENTIALLY LEADING TO A CRASH WITHOUT WARNING.
VOLKSWAGEN WILL NOTIFY OWNERS WHEN SUFFICIENT QUANTITIES OF REPAIRS KITS ARE AVAILABLE. DEALERS WILL SEPARATE THE WIRING FOR THE HORN AND THE THEFT PROTECTION HORN FROM THE POWER SUPPLY OF THE CONVERTER BOX AND ROUTE THE WIRES TO SEPARATE FUSES TO CORRECT THE CONDITION FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING APRIL 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V196000 on NHTSA.gov
Representative owner complaints: electrical system
201 reports, newest first. Show all
Electrical system, Engine, Fuel/propulsion system, Jan 6, 2015, fire
I HAD DRIVEN THE CAR EARLIER THAT DAY (ABOUT 40 MILES) WITH NO PROBLEMS. I GOT HOME AT ABOUT 7:30PM AND PARKED THE CAR OUTSIDE OUR HOUSE. AT ABOUT 2AM, I HEARD A BEEPING CAR HORN. I LOOKED OUTSIDE AND SAW FLAMES COMING OUT OF THE FRONT DRIVERS SIDE OF OUR BEAUTIFUL 2011 JETTA SPORTWAGEN. I DIALED 911, THE CAR CONTINUED TO BURN UNTIL THE FIRE DEPT ARRIVED AND PUT IT OUT. THE CAR IS A TOTAL LOSS. I'M ONLY HAPPY IT WASN'T PARKED INSIDE A GARAGE WHERE THE FIRE WOULD HAVE DESTROYED OUR HOUSE AS WELL. NO WORK HAD BEEN DONE ON THE CAR RECENTLY AND NO AFTERMARKET OPTIONS WERE INSTALLED. I HAVE ONLY ONE QUESTION - WHAT COULD CAUSE A COMPLETELY COLD CAR (NOT DRIVEN IN OVER 6 HOURS) TO SUDDENLY BURST INTO FLAME?? THANK YOU.
Engine and engine cooling, Fuel system, Diesel, Electrical system, Dec 18, 2014
NOVEMBER 2014 INCIDENTS: TWO INCIDENTS OF FAILING TO START. FIRST INCIDENT: CAR FAILED TO START ONCE AND STARTED ON SECOND TRY. SECOND INCIDENT: CAR SEVERAL TIMES FAILED TO START & ENGINE MADE CLANKING NOISE. HAD CAR TOWED TO VW AGENCY. CAR STARTED AFTER UNLOADED FROM TOW TRUCK AND AGENCY FOUND NOTHING WRONG. DECEMBER 2014 INCIDENT: CAR STARTED, BUT AFTER SLOWLY DRIVING TO PARKING LOT EXIT AND BEFORE AT FULL STOP, AT ENGINE QUIT AND WOULD NOT RESTART. I PUT THE CAR IN NEUTRAL AND BACKED DOWN A SLIGHT GRADE TO GET CAR OUT OF TRAFFIC; AFTER COMING TO A STOP THE CAR STARTED UP.
Electrical system, Exterior lighting, Dec 12, 2014
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 50 MPH, THE HEADLIGHTS AND BRAKE LIGHTS FAILED TO ILLUMINATE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT DIAGNOSED THAT A FUSE MELTED AND DAMAGED THE FUSE BOX. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V569000 (ELECTRICAL SYSTEM, EXTERIOR LIGHTING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.
Power train, Electrical system, Nov 28, 2014
TRANSMISSION KICKED INTO NEUTRAL WHILE CRUISING ON HIGHWAY. HAD TO PULL OVER AND COME TO A COMPLETE STOP AND RESTART THE CAR BEFORE IT WOULD ALLOW ME TO SHIFT BACK INTO DRIVE. THE FAULT RECURRED A FEW MILES LATER AND HAS RECURRED SEVERAL TIMES SINCE THEN. THE CAR IS NOW TOO UNSAFE TO DRIVE. *TR
Electrical system, Nov 14, 2014
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HORN WAS INOPERABLE. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 11V196000 (ELECTRICAL SYSTEM). HOWEVER, THE VIN WAS NOT INCLUDED.THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE WIRING FOR THE HORN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000.
Electrical system, Nov 10, 2014
THE HORN ONLY WORKS SPORADICALLY, NOT SURE WHEN IT WILL OR WILL NOT FUNCTION. *TR
Electrical system, Exterior lighting, Oct 22, 2014
TURNED MY VEHICLE ON AND HEARD THE RADIO POP AND HAS BEEN USELESS EVER SINCE. THE RADIO IN THIS VEHICLE CONTROLS EVERYTHING. I HAVE TALKED TO VWOA AND SEVERAL OTHER VW REPAIR SHOPS AND THEY HAVE TOLD ME THIS IS NOT THEIR PROBLEM AND I MUST PAY FOR DIAGNOSTICS AND REPAIR MYSELF. I AM VERY DISPLEASED WITH THE QUALITY OF PARTS AND SERVICE IN THIS VEHICLE. ALSO THE WAY EVERYONE SEEMS TO KNOW WHAT THE PROBLEM IS BUT LIES ABOUT IT REALLY GETS ON MY NERVES. ITS NOT RIGHT THAT A MULTI BILLION DOLLAR COMPANY CAN CONTINUE TO DO THIS TO PEOPLE LEGALLY. I HOPE THAT THERE ARE GOOD PEOPLE AT YOUR ORGANIZATION THAT CAN MAKE THIS RIGHT. I HAVE FOUND SO MANY DIFFERENT WEBSITES, BLOGS , FORUMS. AND DISAPPOINTED PEOPLE THAT HAVE THIS SAME PROBLEM. I HAVE INCLUDED JUST A FEW OF THE ONES I HAVE FOUND WITH HUNDREDS OF THOUSANDS OF COMPLAINTS OF THE SAME ISSUE. THANK YOU FOR TAKING THE TIME TO LISTEN. HTTP://WWW.ARFC.ORG/COMPLAINTS/2010/VOLKSWAGEN/JETTA/ELECTRICAL_SYSTEM/PROBLEM.ASPX HTTP://WWW.CARGURUS.COM/CARS/DISCUSSION-T36009_DS552583 HTTP://WWW.CONSUMERAFFAIRS.COM/AUTOMOTIVE/VW_JETTA.HTML HTTP://WWW.CARSURVEY.ORG/REVIEWS/VOLKSWAGEN/JETTA/R51763/COMMENTS/PAGE-23/ HTTP://FORUMS.EDMUNDS.COM/DISCUSSION/6721/VOLKSWAGEN/JETTA/VW-JETTA-ELECTRICAL-PROBLEMS/P9 HTTP://WWW.CARCOMPLAINTS.COM/VOLKSWAGEN/JETTA/2011/ACCESSORIES-INTERIOR/RADIO_STOPPED_WORKING.SHTML HTTP://WWW.MOTORTREND.COM/CARS/2011/VOLKSWAGEN/JETTA/RECALLS/ HTTP://FORUMS.FOURTITUDE.COM/SHOWTHREAD.PHP?5801721-RCD-510-JUST-STOPPED-WORKING HTTP://WWW.TRUEDELTA.COM/VOLKSWAGEN-JETTA/PROBLEMS-280 HTTP://JETTAJUNKIE.COM/VW-JETTA/SHOWTHREAD.PHP?45226-HELP-RADIO-AND-CIG-OUTLETS-STOPPED-WORKING-2011-TDI HTTP://VOLKSWAGENOWNERSCLUB.COM/VW/SHOWTHREAD.PHP/23920-2009-JETTA-SW-PROBLEMS-IN-RADIO-CIRCUIT-%28FUSE-8%29. *TR
Electrical system, Exterior lighting, Oct 12, 2014
MY EXTERNAL LIGHT MALFUNCTION INDICATOR WENT ON. I STOPPED AND SAW THAT THE LEFT RUNNING LIGHT AND THE RIGHT LOW BEAM LIGHT WERE OUT. I TURNED THE CAR BACK ON 2 HOURS LATER THE INDICATOR WAS OFF AND ALL THE LIGHTS WERE WORKING. TODAY I GOT THE WARNING AGAIN AND IT CYCLED THROUGH TO SHOW MULTIPLE EXTERNAL LIGHTS NEEDING REPLACEMENT. IT APPEARS THIS IS THE MELTED FUSE BOX ISSUE. I SEE THERE HAS BEEN A RECALL ON SOME VWS. IS THE 2011 JETTA TDI RECALLED FOR THIS? *TR
Electrical system, Engine, Sep 17, 2014
ISSUES BEGAN WITH FAULTY STARTER. THEN PROGRESSED TO A BATTERY OF ELECTRICAL ISSUES FROM WINDOWS MOVING IN REVERSE OF DESIRED ORDER TO HORN AND KEYS DYING. EACH TIME DEALER BRUSHED OFF ISSUE. WHEN HORN AND KEYS DIED (ALSO WITH FAULTY START BUTTON) DEALER TRIED TO FORCE ME TO DRIVE UNSAFE VEHICLE UNTIL THEY GOT AROUND TO FIXING THE PROBLEM. MOST OTHER TIMES THE ISSUE WAS IGNORED OR I WAS TREATED AS THOUGH I WAS MAKING UP THE PROBLEM. (THESE PROBLEMS INCLUDE RADIO STAYING ON WHEN CAR IS COMPLETELY OFF, AND AFTER MANUALLY SWITCHING IT OFF, IT THEN WILL TURN BACK ON WHILE THE CAR IS STILL OFF (EVEN THOUGH THE CAR WILL NOT START AND I HAVE TO USE THE LONG HOLD LOCK FUNCTION TO ROLL WINDOWS UP). THE CAR ALSO WILL REOPEN TRUNK UPON CLOSE, FLASH PASSENGER SEAT BELT WARNINGS WHEN THE SEAT IS EMPTY, NOT DISPLAY GEAR WHEN MOVING, NOT DISPLAY MILEAGE/FUEL LEVEL WHILE SIMULTANEOUSLY LISTING MILEAGE RANGE FROM SELECTED SCREEN, ETC. PROBLEMS ARE WORSE IN EXTREME WEATHER. I HAVE ATTEMPTED TO HAVE THE PROBLEMS FIXED MULTIPLE TIMES TO NO AVAIL. RECENTLY, I HAVE TAKEN THE CAR IN SEVERAL TIMES TO HAVE SERVICE LIGHT DIAGNOSED. DEALER RESET LIGHT EACH TIME WITHOUT BOTHERING TO CHECK THE SOURCE. PROBLEM PROGRESSED TO ENGINE NOT STARTING, SLUGGISH AND JERKY ACCELERATION, LURCHING STOPS, AND, MOST RECENTLY, SHUTTING OFF WHILE DRIVING. THIS IS ABSOLUTELY A MANUFACTURER ISSUE, AND I AM PLANNING TO PURSUE ALL OPTIONS AVAILABLE TO RECTIFY. NOT ONLY HAS VOLKSWAGEN PRODUCED AN UNSAFE VEHICLE, BUT THEY ARE ALSO AWARE OF THESE PROBLEMS AND MAKE A GREAT EFFORT TO AVOID DEALING WITH THEM. *TR
Electrical system, Sep 11, 2014
I WAS DRIVING ALONG WHEN THE RADIO MADE A POPPING NOISE. NOW IT NO LONGER WORKS AND I'VE LOST ALL ABILITIES TO USE MY HANDSFREE DIAL OR ANSWER FEATURES ON MY PHONE. RADIO NOW HAS A BLACK SCREEN AND WILL NOT POWER ON. THE LOSS OF HANDSFREE PHONE THROUGH MY RADIO IS A MAJOR SAFETY CONCERN AND HAVING IT WAS A CONTRIBUTING FACTOR WHEN I MADE THE PURCHASE. *TR
Electrical system, Aug 27, 2014
MY THREE YEAR OLD, BOUGHT BRAND NEW FROM THE DEALERSHIP JETTA, AND AFTER PARKING OVERNIGHT I GOT IN MY CAR TO DRIVE TO WORK AND MY HANDSFREE BLUETOOTH, SATELLITE, RADIO UNIT WOULD NOT TURN ON. THIS IS A MAJOR CONCERN AND DRIVING HAZARD CONSIDERING I AM ON CALL 24 HOURS A DAY AND RECEIVE CALLS IN MY VEHICLE WHICH IS THE REASON WHY I BOUGHT THIS VEHICLE WITH THE INTEGRATED BLUETOOTH. AFTER CHECKING ALL THE FUSES I DID SOME ONLINE RESEARCH AND FOUND THAT THIS IS A RECURRING PROBLEM WITH THIS VEHICLE AND THERE WAS A CLASS ACTION LAWSUIT ALREADY STARTED DUE TO THE INORDINATE AMOUNT OF CLAIMS BEING FILED. I THEN BROUGHT THE VEHICLE TO THE DEALERSHIP WHERE THEY TOLD ME THAT THERE WAS A SHORT IN THE UNIT AND IT WOULD HAVE TO BE REPLACED. I THEN CONTACTED VOLKSWAGEN OF AMERICA WHERE THEY ACKNOWLEDGED THEY THERE WAS A KNOW SHORT IN THOSE UNITS BUT DUE TO THE MILES ON MY VEHICLE NOTHING COULD BE DONE. THE UNIT IS 3 YEARS OLD AND WITH THE KNOWN ELECTRICAL DEFECTS, POTENTIAL FIRE HAZARDS THE VEHICLE NEEDS TO BE INVESTIGATED. *TR
Electrical system, Aug 20, 2014, crash
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING 40 MPH, THE HORN FAILED TO ACTIVATE WHILE ATTEMPTING TO ALERT THE OTHER DRIVER OF THE PROXIMITY TO HIS VEHICLE. AS A RESULT, THE OTHER VEHICLE CRASHED INTO THE CONTACT'S VEHICLE. THE DEALER WAS CONTACTED. THE TECHNICIAN INFORMED THE CONTACT THAT THE VIN WAS NOT AFFECTED BY NHTSA CAMPAIGN NUMBER: 11V196000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 50,000.
Electrical system, Jul 22, 2014
I BOUGHT A 2011 JETTA IN FEBRUARY 2011. TODAY, I AM TOLD BY THE DEALER THAT 'SOME WIRES' LOCATED UNDER THE SPARK PLUGS ARE SHORT-CIRCUITING AND NEED TO BE REPLACED AT A COST OF $830 + TAX. NOW, WHY ARE THERE 'SOME WIRES' UNDER THE SPARK PLUGS THAT ARE NOT SUFFICIENTLY INSULATED? AND, WHY ARE 'SOME WIRES' UNDER THE SPARK PLUGS ANYWAY? I WAS GOING DOWN I-24 AT 55 MPH AND THE CAR 'CUT OFF'! THE ONLY THING THAT SAVED MY LIFE IS THAT IT WAS RUSH HOUR AND THE TRAFFIC WAS BUMPER TO BUMPER. I WAS AFRAID TO DRIVE THE CAR TO THE DEALERSHIP AND HAD TO HAVE IT TOWED. I COULD HAVE BEEN KILLED!!! SUCH A DESIGN OF 'SOME WIRES' UNDER THE SPARK PLUGS IS NOT GOOD CRAFTSMANSHIP OR PROFESSIONAL DESIGN. THE VEHICLE IS NOT EVEN PAID FOR AND I HAVE TO REPLACE 'SOME WIRES' UNDER THE SPARK PLUGS ALREADY. I THINK THIS SHOULD BE A RECALL ITEM BECAUSE OF THE POSSIBILITY OF THE VEHICLE CUTTING OFF WHEN DRIVING AT FULL SPEED, IN TRAFFIC ON A MAJOR HIGHWAY. EVERYONE WITH A 2011 JETTA NEEDS TO BE MADE AWARE OF THE POSSIBILITY OF THIS SAME 'INSTANT SHUT DOWN OF ENGINE' HAPPENING TO THEM. THERE WAS NO WARNING SUCH AS THE ENGINE LIGHT COMING ON OR THE CAR STALLING WHEN TRYING TO START THE ENGINE. IN FACT, SOME ONE MAY BE DISILLUSIONED WHEN CAR RESTARTS AND DRIVES LIKE THERE IS NOTHING TO IT!!! IT TOOK THE DEALER 2-DAYS TO FINE THE PROBLEM SO EVERYONE NEEDS TO BE MADE AWARE OF THIS GROSS DANGER!! *TR
Electrical system, Jul 21, 2014
THE 2011 VW JETTA TDI MAIN SOURCE OF COMMUNICATION IS THROUGH THE RADIO (DELPHI PREMIUM 8). I WAS DRIVING AND THE RADIO COMPLETELY WENT OUT AFTER A POP. I HAVE DONE SOME RESEARCH AND AS A 2011 AUTOMOBILE, THIS SHOULDN'T BE HAPPENING 3 YEARS AFTER A NEW CAR IS PURCHASED. THIS IS A LARGE SAFETY HAZARD WHILE DRIVING AND NOT HAVING THE VEHICLES MAIN COMMUNICATION ACCESSIBLE. PLEASE LOOK MORE INTO THIS. THIS IS A COMMON OCCURRENCE WITH THIS RADIO MODEL. *TR
Electrical system, Jul 16, 2014
KEY STUCK IN IGNITION MULTIPLE TIMES HAVING GREAT DIFFICULTY TURNING ON AND OFF CAR. PROBLEMS APPEARS TO OCCUR ON A MORE FREQUENT BASIS, CAR DEALERSHIP INDICATED NOT A PROBLEM WHILE UNDER WARRANTY TOLD JIGGLE THE KEY WILL SOLVE THE PROBLEM. PROGRESSIVELY WORSE AS MY WIFE CAN'T DRIVE THE CAR FOR FEAR OF BEING STUCK, SHE EXPERIENCED THIS PROBLEM JULY 6, 2014 AS SHE HAD TO WALK HOME. TURNING THE STEERING WHEEL, MOVING THE TRANSMISSION IN AND OUT OF GEAR AND MOVING THE KEY AROUND WILL EVENTUALLY ALLOW THE KEY TO MOVE INTO A ON/OFF POSITION.
Electrical system, Exterior lighting, Jul 2, 2014
THIS COMPLAINT IS FOR THE 2011 VW JETTA SPORTWAGON TDI . THERE IS A MANUFACTURE DEFECT THAT CAUSED THE FUSE BOX UNDER THE HOOD TO MELT. THIS CAUSED MOST OF THE LIGHTS ON THE EXTERIOR TO FAIL, WHICH INCLUDED THE HEADLIGHTS, TAILLIGHTS, BRAKE-LIGHTS, ECT. THERE WERE RECALLS ON SIMILAR MODELS, BUT NOT THIS SPECIFIC CAR. THERE NEEDS TO BE A RECALL ON THIS CAR TO PREVENT POTENTIAL INJURIES. *TR
Power train, Electrical system, Engine, Jun 24, 2014
WHILE ATTEMPTING TO ACCELERATE CAR SPUTTERED, AND HESITATED WHILE LOSING POWER. REGAINED POWER BRIEFLY THEN SPUTTERED, LOST POWER AND ENGINE CUT OFF COMPLETELY. STARTED ENGINE AFTER LETTING SIT FOR A FEW MINUTES DROVE HOME OK. HAPPENED AGAIN A WEEK LATER AND TOOK IT TO DEALERSHIP. DEALER DIAGNOSED IT AS FAULTY IGNITION COIL AND ARCING. *TR
Power train, Electrical system, Engine, Apr 25, 2014
MY CAR HAS HAD 3 STALLS WITHIN 3 MONTHS. I TOOK IT TO THE DEALER THEY REPLACED THE THROTTLE ASSEMBLY. SINCE THEN I WAS PULLING OUT OF A PARKING SPOT AND PUT THE CAR IN DRIVE AND THE CAR STALLED. I TOOK IT TO THE DEALER AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG WITH THE VEHICLE. *TR
Electrical system, Apr 8, 2014
2011 JETTA HAS A RECALL (11V196000) FOR ELECTRICAL/FUSE WIRING. WE HAVE ENCOUNTERED THE PROBLEM THAT THE RECALL IS 4.WE HAVE NO ALARM HORN "CHIRP" OR HORN. WE CALLED THE DEALER AND THEY SAID THAT THE RECALL DID NOT INCLUDE THE TDI MODEL YET WE ARE HAVING THE PROBLEM THE RECALL IS 4. *TR
Electrical system, Engine, Mar 22, 2014
THIS CAR HAS HAD MULTIPLE IGNITION COIL PROBLEMS CAUSING A MISFIRE AND A ROUGH RUMBLING ENGINE. THE ABILITY TO ACCELERATE IS GREATLY REDUCE LEAVING YOU VULNERABLE TO CAR ACCIDENTS IN CERTAIN SITUATIONS LIKE PULLING OUT AT AN INTERSECTION. THIS IS THE SECOND INCIDENT WITHIN A YEAR OF IGNITION COILS FAILING. NOW AT 42,000 MILES IT IS NOT COVERED UNDER WARRANTY. THE FIRST INCIDENT WAS EXTREMELY TROUBLING NOT BEING ABLE TO MAINTAIN A CONSTANT SPEED WITH A LINE OF TRAFFIC BEHIND ME AND NO WHERE TO PULL OVER. THIS IS A SEVERE SAFETY ISSUE AND SHOULD BE ADDRESSED BY VW. *TR
Electrical system, Exterior lighting, Mar 12, 2014
ALL OF A SUDDEN, I WOULD TURN ON MY CAR AND MOST OF THE EXTERIOR LIGHTS WOULD NOT WORK, INCLUDING HEADLIGHTS, HIGH BEAMS, BRAKE LIGHTS, BLINKERS, AND DAYTIME RUNNING LIGHTS. IT WAS DANGEROUS TO SUDDENLY DRIVE WITHOUT LIGHTS WHEN IT WAS NIGHTTIME OR CHANGING LANES WITHOUT WORKING BLINKERS TO ALERT OTHER DRIVERS. I TOOK THE CAR IN TO GET IT CHECKED OUT AND APPARENTLY THIS IS A COMMON ISSUE IN RECENT VW CARS, THAT THE FUSE BOX IS MELTING THE FUSES. I READ MORE ABOUT IT ONLINE AND SOME PEOPLE DESCRIBED PROBLEMS WITH OTHER KEY PROCESSES FAILING LIKE POWER STEERING. I CAN'T BELIEVE VW HASN'T MADE A RECALL ON THIS BECAUSE IT HAPPENS TO SO MANY OF THEIR CARS AND REQUIRES AN EXPENSIVE PART REPLACEMENT. ALSO THIS PROBLEM SEEMS TO HAPPEN TO OTHERS IN THE 10000 MILES BEYOND THE WARRANTY OF A CAR IN 36000 MILES. THAT IS BEING UNFAIR AND DISHONEST TO CUSTOMERS. *TR
Electrical system, Vehicle speed control, Mar 9, 2014
ON THIS DATE (6-19-2013) MY ENGINE LIGHT CAME ON, AFTER THAT MY EPC LIGHT FOLLOWED. THEN I LOST SPEED ON MY CAR, I THEN PULLED OVER AT THE GAS STATION. I THEN NOTICED MY HORN WAS NOT WORKING. I SAT AT THE GAS STATION AFTER I TURNED THE CAR OFF FOR ABOUT 15 MINUTES. TRIED TO START THE CAR UP AGAIN, THEN IT STARTED BACK UP AND I DROVE HOME, BUT THE ENGINE LIGHT WAS STILL ON. I DIDN'T THINK MUCH OF IT AT THAT POINT, A WEEK LATER I HAD THE OIL CHANGED. APPROXIMATELY TWO MONTHS LATER (WHICH WAS IN AUGUST) I HAD THE SAME PROBLEM. SO I CALLED VOLKSWAGEN OF AMERICA AND EXPLAINED TO THE CS REP MY ISSUE. THEY ADVISED ME TO TAKE MY CAR TO THE DEALERSHIP; WHICH I DID. THE GENTLE THAT ASSISTED ME BROUGHT OUT A LAB TOP COMPUTER AND RESET WHAT EVER IT WAS HE RESET ON THE CAR AND THE ENGINE LIGHT WENT OFF AND THE CAR DROVE FINE. THEN HE TOLD ME THAT I NEEDED A FULL TURN UP AND THAT IT WOULD COST ME $700, BECAUSE MY WARRANTY WOULD NOT COVER THE TURN UP ON THE CAR. IN ANY CASE, MY VW JETTA DRIVE FINE FOR ABOUT FOUR DAYS,I HORN STILL DIDN'T WORK. ABOUT TWO WEEKS INTO SEPTEMBER OF 2013, I WAS ON MY WAY TO WORK AND THE CAR WOULD NOT START FOR AN WHOLE HOUR. IN THE MIST OF MY DILEMMA, LATE FOR WORK; I HAD VV OF AMERICA ON THE PHONE TELLING THE REP, COREY WHAT WAS HAPPENING WITH THE CAR. HE ADVISED ME TO TAKE THE CAR TO THE DEALERSHIP AS WELL. WHICH I MADE AN APPOINTMENT TO THE DEALERSHIP, THEY ALSO TOLD ME THAT THE CAR NEEDED A TURN UP AS WELL. BUT THEY WERE CHARGING ME A RIDICULOUS AMOUNT OF MONEY FOR THE TURN UP. I GOT A FULL TURN UP ON THE CAR AND NOW MY CAR SHAKES UNCONTROLLABLY, THE EPC LIGHT STAYS ON. IT'S ONLY DRIVING 40 MPH AS WE SPEAK. I HAD A PROFESSIONAL TO CHECK THE ENGINE AND FROM WHAT THEIR DIAGNOSIS, TWO DEAD CYLINDERS (PO CODES P0351 AND P0353) AND A BAD COMPUTER. I AM GETTING NO FINANCIAL ASSISTANCE FROM VOLKSWAGEN OF AMERICA, PER COREY CS REP FROM VV OF AMERICA. *TR
Electrical system, Visibility/wiper, Feb 23, 2014
MY WINDSHIELD WASHER FLUID SENSOR CAME ON, AND IT DOES NOT TURN OFF. I DID SOME READING ONLINE, AND THIS SEEMS TO BE A SYSTEMIC ISSUE. MOST OF THE COMPLAINTS WERE FROM PEOPLE WHO USED RAINX WASHER FLUID. APPARENTLY IT CAUSED CORROSION TOO QUICKLY. NOW, I DON'T WANT TO USE MY WASHER FLUID AS OFTEN, SO THAT I CAN MAKE SURE THAT I DON'T RUN OUT WHEN I NEED IT. MY VISIBILITY DURING DRIVING IS AFFECTED BY THIS. *TR
Fuel system, Diesel, Electrical system, Engine, Oct 8, 2013
I WAS ON MY WAY HOME AFTER WORK APPROXIMATELY 6-7 PM DOING 45 MPH. I LOOKED DOWN TO MY INSTRUMENT CLUSTER TO CHECK MY SPEED TO MAKE SURE I WASN'T SPEEDING. THEN I SAW THE GLOW PLUG LIGHT BLINKING MULTIPLE TIMES THEN ABOUT LESS THAN 5-10 SECONDS LATER MY ENGINE CUT OUT. I COST OFF INTO A HARPER COLLEGE PARKING LOT CAME TO A STOP. I TRIED TO START THE CAR 2-3 TIMES, EACH TIME THE ENGINE WAS CRACKIN OVER BUT WOULDN'T START IT UP. I CALLED THE TOW TRUCK COMPANY AND HAD THE VEHICLE TOWED TO VW DEALER IN SCHAUMBURG, IL ( FOX VALLEY VW) DEALER SAID THE HIGH PRESSURE FUEL PUMP FAILED. VWOA COVER THIS UNDER POWER TRAIN WARRANTY 5/60K WARRANTY. THE DEALER REPLACE HPFP,LIFT PUMP, PUMP IN GAS TANK,FUEL LINES TO ENGINE,COILS ETC... REPAIRS CAME TO ROUGHLY $5300.00. VWOA ONLY GIVE 12/12K MILES WARRANTY ON THE HPFP. THIS IS A KNOWN PROBLEM ON SOME VW WITH CJAA 2.0L TURBO DIESEL ENGINES AND VWOA HAS NOT FOUND THE DEFECT IN THE HPFP.VWOA SHOULD EXTEND THE HPFP TO 100K MILES DUE TO DEFT IN THE HPFP SINCE THEY HAVEN'T FOUND THE PROBLEM AND CORRECTED IT. *TR
Electrical system, Exterior lighting, Visibility/wiper, Aug 15, 2013
I WAS DRIVING AND I TRIED TO HONK MY HORN BECAUSE A TRACTOR TRAILER WAS MERGING IN MY LANE. MY HORN WOULD NOT SOUND AND I HAD ENCOUNTERED THIS PROBLEM BEFORE AND THEN LATER THAT EVENING IT STARTED TO DRIZZLE AND MY WINDSHIELD WIPERS WERE NOT WORKING. *TR