2011 Volkswagen Jetta
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 640 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Jetta model years with reports.
Of the 2011 reports, 28 involved a crash and 12 involved a fire. 16 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Other or unspecifiedSep 25, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.
Campaign 19V679000 on NHTSA.gov
Electrical system, ignition, anti-theft, control moduleAug 22, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began November 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 37M2.
Campaign 19V615000 on NHTSA.gov
Air bags, frontalAug 4, 2015
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Campaign 15V483000 on NHTSA.gov
Suspension, rearOct 20, 2014
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2013 Jetta vehicles manufactured March 1, 2010, to November 30, 2012, and 2012-2013 Beetle vehicles manufactured March 1, 2011, to July 31, 2013. The durability of the rear trailing arms may be reduced in vehicles whose rear trailing arms have been previously deformed, such as a result of a rear or side-rear impact crash.
The reduced durability of the trailing arm may result in its sudden fracture, possibly causing loss of vehicle control and increasing the risk of a crash.
Volkswagen will notify owners, and dealers will install a sheet metal inlay on the rear axle trailing arms designed to prevent a sudden loss of control in the event of trailing arm sudden fracture, free of charge. The recall began April 7, 2015. Owners may contact Volkswagen customer service at 1-800-893-5298.
Campaign 14V656000 on NHTSA.gov
Engine and engine cooling, engineMar 7, 2014
The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.
A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.
Campaign 14E007000 on NHTSA.gov
Fuel system, dieselOct 3, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL 2009-2012 JETTA AND JETTA SPORTWAGEN VEHICLES, MANUFACTURED FROM MAY 2008 THROUGH SEPTEMBER 2011, MODEL YEAR 2010-2012 VOLKSWAGEN GOLF VEHICLES, MANUFACTURED FROM MAY 2009 THROUGH SEPTEMBER 2011, AND MODEL YEAR 2010-2012 AUDI A3 VEHICLES, MANUFACTURED FROM SEPTEMBER 2009 THROUGH SEPTEMBER 2011, THAT ARE EQUIPPED WITH A 2.0L TDI COMMON RAIL DIESEL ENGINE/CLEAN DIESEL ENGINE. THE FUEL INJECTION PULSES COULD COINCIDE WITH THE NATURAL FREQUENCY OF THE INJECTOR LINE #2, IN SPECIFIC LOAD AND RPM CONDITIONS. THIS RESONANCE CREATES ADDITIONAL STRESS IN THE FUEL LINE.
DUE TO THE RESONANCE CONDITION, INJECTOR LINE NUMBER 2 COULD DEVELOP SMALL CRACKS WHICH COULD LEAD TO FUEL LEAKAGE. LEAKING FUEL IN THE PRESENCE OF AN IGNITION SOURCE, MAY LEAD TO A FIRE.
VOLKSWAGEN WILL INSTALL AN IMPROVED FUEL INJECTOR LINE FOR THE NUMBER 2 CYLINDER ON CERTAIN VEHICLES AND WILL INSTALL VIBRATION DAMPERS ON ALL OF THE INJECTOR LINES. VOLKSWAGEN AND AUDI WILL NOTIFY OWNERS TO HAVE THE VEHICLES REPAIRED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V490000 on NHTSA.gov
Engine and engine cooling, exhaust systemSep 8, 2011
VOLKSWAGEN IS RECALLING CERTAIN STAINLESS STEEL EXHAUST TIPS, PART NUMBER 1K0 071 910 U, SOLD AS ACCESSORY EQUIPMENT FOR USE ON MODEL YEAR 2011-2012 JETTA SEDAN VEHICLES MANUFACTURED FROM MARCH 18, 2010, THROUGH AUGUST 22, 2011. THESE EXHAUST TIPS MAY EXTEND BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. IT IS POSSIBLE FOR INADVERTENT CONTACT TO OCCUR WITH A PERSON'S LEG.
IF THE TAILPIPE EXTENSION IS HOT DURING INADVERTENT CONTACT, A BURN COULD OCCUR.
DEALERS WILL INSPECT AND REPLACE THE STAINLESS STEEL EXHAUST TIPS AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11E036000 on NHTSA.gov
Engine and engine cooling, exhaust systemSep 7, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2011-2012 JETTA SEDAN VEHICLES MANUFACTURED FROM MARCH 18, 2010, THROUGH AUGUST 22, 2011. SOME VEHICLES HAD A STAINLESS STEEL EXHAUST TIP INSTALLED AT THE PORT DURING IMPORTATION. THESE EXHAUST TIPS MAY EXTEND BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. IT IS POSSIBLE FOR INADVERTENT CONTACT TO OCCUR WITH A PERSON'S LEG.
IF THE TAILPIPE EXTENSION IS HOT DURING INADVERTENT CONTACT, A BURN COULD OCCUR.
DEALERS WILL INSPECT AND REPLACE THE STAINLESS STEEL EXHAUST TIPS AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V466000 on NHTSA.gov
Electrical system, wiring, fuses and circuit breakersMar 29, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2011 JETTA VEHICLES, MANUFACTURED FROM MARCH 2010 THROUGH MARCH 2011. THESE VEHICLES MAY HAVE AN ELECTRICAL WIRING AND FUSE LAYOUT WHERE THE CONVERTER BOX IS PROTECTED BY THE SAME FUSE USED BY THE SIGNAL HORN AND THE ANTI-THEFT ALARM SYSTEM. SHOULD THAT FUSE BE BLOWN, THE CONVERTER BOX WILL BE DISCONNECTED FROM THE POWER SUPPLY WHICH, IN TURN, WILL SHUT OFF APPLICATIONS SUCH AS THE ENGINE MANAGEMENT SYSTEM, LIGHTING SYSTEM, AND WIPERS.
SHOULD THIS HAPPEN WHILE THE VEHICLE IS BEING DRIVEN, THE ENGINE COULD STALL, OR THE HEADLIGHTS OR WIPERS COULD TURN OFF UNEXPECTEDLY, POTENTIALLY LEADING TO A CRASH WITHOUT WARNING.
VOLKSWAGEN WILL NOTIFY OWNERS WHEN SUFFICIENT QUANTITIES OF REPAIRS KITS ARE AVAILABLE. DEALERS WILL SEPARATE THE WIRING FOR THE HORN AND THE THEFT PROTECTION HORN FROM THE POWER SUPPLY OF THE CONVERTER BOX AND ROUTE THE WIRES TO SEPARATE FUSES TO CORRECT THE CONDITION FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING APRIL 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V196000 on NHTSA.gov
Representative owner complaints: engine
119 reports, newest first. Show all
Fuel system, Diesel, Engine, Aug 9, 2014
I WAS OPERATING THE CAR ON A HIGHWAY WHEN THE VEHICLE EXPERIENCED A SUDDEN REDUCTION IN POWER AND THE DASH DISPLAYED A FLASHING GLOW PLUG LIGHT AND SOLID CHECK ENGINE WARNING LIGHTS. I IMMEDIATELY PULLED TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS SHUT OFF. THE ENGINE FAILED TO RESTART AND WAS TOWED TO A VOLKSWAGEN DEALERSHIP. THE SERVICE MANAGER TOLD ME THAT THE CAUSE WAS A CATASTROPHIC FAILURE OF THE (HPFP); IT TOTALLY CAME APART AND DISTRIBUTED METAL THROUGHOUT THE FUEL SYSTEM. INJECTOR PUMP (DIESEL), INJECTORS, INJECTOR LINES, PRIMARY FUEL LINES, AND PRIMARY FUEL PUMP. THE CAR ONLY HAS 54,000 MILES ON IT. *TR
Fuel system, Diesel, Engine, Aug 9, 2014
WHILE DRIVING THE ENGINE LIGHT CAME ON AND THE CAR LOST POWER. WE WERE ON A RURAL ROAD SO WE COULD PULL TO THE SIDE OF THE ROAD SAFELY, IF THIS HAD HAPPENED ON A FREEWAY WE COULD HAVE BEEN IN DANGER OF BEING REAR ENDED. ONCE STOPPED THE CARE WOULD NOT RESTART. HAD TO BE TOWED TO VW DEALER. THE HIGH PRESSURE FUEL PUMP HAD FAILED. *TR
Engine and engine cooling, Jun 30, 2014
SINCE THE END OF MARCH, 2014, MY 2011 JETTA HAS COMPLETELY SHUT OFF WHILE IN IDLE. UNTIL RECENTLY IT HAS SHUT OFF WHILE IN DRIVE AT LOW SPEEDS, THE VEHICLE BEGINS BUCKING AND HAVING LITTLE HICCUPS, AND THEN IT JUST SHUTS OFF, SOMETIMES ABLE TO GET IT TO RESTART, OTHER TIMES IT DOES NOT TURN RIGHT BACK ON. I HAVE ALREADY HAD THE FUEL PUMP REPLACED, AND THE CRANK SENSOR, AND HAVE PAID HUNDREDS IN TESTING THUS FAR. I AM EXTREMELY FRUSTRATED AT THIS POINT. THE CAR HAS BEEN TO 2 DIFFERENT DEALERSHIPS, TWICE EACH, AND THE FIRST TIME IT WENT IN ANYWHERE WAS A LOCAL AUTO SHOP, BUT EVERY TIME SINCE IT HAS GONE TO AN AUTHORIZED VW DEALER. NO ONE CAN SEEM TO FIGURE OUT WHAT IS GOING ON WITH MY CAR. THIS IS A VERY SCARY SAFETY ISSUE THAT NEEDS TO BE INVESTIGATED, AND READING OTHER PEOPLES COMPLAINTS IT SEEMS I AM NOT THE ONLY ONE WHO IS HAVING ISSUES WITH THEIR CAR SHUTTING OFF. *TR
Power train, Electrical system, Engine, Jun 24, 2014
WHILE ATTEMPTING TO ACCELERATE CAR SPUTTERED, AND HESITATED WHILE LOSING POWER. REGAINED POWER BRIEFLY THEN SPUTTERED, LOST POWER AND ENGINE CUT OFF COMPLETELY. STARTED ENGINE AFTER LETTING SIT FOR A FEW MINUTES DROVE HOME OK. HAPPENED AGAIN A WEEK LATER AND TOOK IT TO DEALERSHIP. DEALER DIAGNOSED IT AS FAULTY IGNITION COIL AND ARCING. *TR
Engine and engine cooling, Fuel/propulsion system, May 14, 2014
I WAS IN THE DRIVE THRU OF MC DONALDS THEN CAME A TERRIBLE RATTLE FROM UNDER THE CAR, 10 SECONDS LATER THE CAR TURNED OFF. TURNED IT BACK ON AND GLOW PLUG LIGHT WAS FLASHING PARKED THE CAR IMMEDIATELY. TURNED IT BACK ON AND HAD LITTLE TO NO POWER THEN CAME TO A HALT, TRIED TO TURN IT BACK ON AND WOULD NOT START. HAD IT TOWED TO VW THERE LOOKING AT IT I'M WAITING ON A RESPONSE. THIS IS NOT SUPPOSED TO HAPPEN THIS EARLY. I ALWAYS HAD IT SERVICED AT THE DEALER. ON TIME. HELP US!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! FROM THE OTHER COMPLAINTS MY STRESS HAS HIT A LIMIT. IF IT COSTS 10K TO FIX. THEN I COULD OF BOUGHT A BMW OR WHATEVER. 24K + 10K = 34K I'M SAD :( *TR
Engine and engine cooling, Fuel system, Diesel, May 8, 2014
GLOW PLUG & CHECK ENGINE LIGHTS CAME ON , ENGINE DIED 30 SECONDS LATER. WOULD NOT RESTART, TOWED TO DEALER, DIAGNOSED HPFP CATASTROPHIC FAILURE, METAL DEBRIS IN FUEL SYSTEM. WHOLE FUEL SYSTEM REPLACED, TANK THROUGH TO INJECTORS. NO WARNING OF FAULT CONDITION WITH NO TIME TO PULL OFF TO SIDE OF ROAD, LEFT STUCK IN MIDDLE OF HIGHWAY. *TR
Fuel system, Diesel, Engine, Apr 25, 2014
WENT TO PASS A VEHICLE AND I FELT A SURGE THEN A SIREN SOUND STARTED COMING FROM THE RIGHT SIDE OF ENGINE. WAS TOLD BY DEALERSHIP IT WAS A VACUUM ISSUE AND IT WAS SAFE TO DRIVE. WHEN I GOT TO DEALERSHIP THEY TOLD ME IT WAS A BLOWN TURBO. WONDERING IF THIS IS TIED TO THE INCIDENT I HAD WITH THE HIGH PRESSURE FUEL PUMP FAILING AROUND 100K. TOO MANY MAJOR CATASTROPHIC ISSUES WITH THIS CAR. I'VE BEEN QUOTED 15,000 FOR REPAIRS ON A CAR I'M STILL MAKING PAYMENTS ON AND ONLY COST 28K TO BEGIN WITH. *TR
Power train, Electrical system, Engine, Apr 25, 2014
MY CAR HAS HAD 3 STALLS WITHIN 3 MONTHS. I TOOK IT TO THE DEALER THEY REPLACED THE THROTTLE ASSEMBLY. SINCE THEN I WAS PULLING OUT OF A PARKING SPOT AND PUT THE CAR IN DRIVE AND THE CAR STALLED. I TOOK IT TO THE DEALER AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG WITH THE VEHICLE. *TR
Electrical system, Engine, Mar 22, 2014
THIS CAR HAS HAD MULTIPLE IGNITION COIL PROBLEMS CAUSING A MISFIRE AND A ROUGH RUMBLING ENGINE. THE ABILITY TO ACCELERATE IS GREATLY REDUCE LEAVING YOU VULNERABLE TO CAR ACCIDENTS IN CERTAIN SITUATIONS LIKE PULLING OUT AT AN INTERSECTION. THIS IS THE SECOND INCIDENT WITHIN A YEAR OF IGNITION COILS FAILING. NOW AT 42,000 MILES IT IS NOT COVERED UNDER WARRANTY. THE FIRST INCIDENT WAS EXTREMELY TROUBLING NOT BEING ABLE TO MAINTAIN A CONSTANT SPEED WITH A LINE OF TRAFFIC BEHIND ME AND NO WHERE TO PULL OVER. THIS IS A SEVERE SAFETY ISSUE AND SHOULD BE ADDRESSED BY VW. *TR
Fuel system, Diesel, Engine, Mar 7, 2014
MY 2011 VOLKSWAGEN JETTA TDI STARTED TO SPUTTER WHEN ACCELERATING, I BROUGHT IT THE DEALER AND THEY FOUND SHARDS OF METAL IN THE FUEL SYSTEM. HPFP (HIGH PRESSURE FUEL PUMP) HAD FAILED. THE QUOTE TO FIX WAS 6875.00 TO FIX A TWO YEAR OLD CAR. VERY UN HAPPY. *TR
Fuel system, Diesel, Power train, Engine, Jan 23, 2014
THE EFFECTED CAR WAS A DIESEL MODEL 2011 VOLKSWAGEN JETTA TDI SEDAN WITH 48,074 MILES ON THE ODOMETER AT THE TIME OF THE INCIDENT. WHILE TRAVELING AT APPROXIMATELY 40 MPH IN NORMAL DRIVING CONDITIONS, THE VEHICLE EXPERIENCED A SUDDEN REDUCTION IN POWER AND DISPLAYED A FLASHING GLOW PLUG LIGHT AND SOLID CHECK ENGINE WARNING LIGHTS. THE VEHICLE WAS IMMEDIATELY PULLED TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS SHUT OFF. THE ENGINE FAILED TO RESTART AND WAS TOWED TO A VOLKSWAGEN DEALERSHIP SERVICE DEPARTMENT. THE VOLKSWAGEN DEALER DETERMINED THAT A CATASTROPHIC FAILURE OF THE VEHICLE'S HIGH PRESSURE FUEL PUMP (HPFP) HAD OCCURRED. THE DEALER FOUND THAT EXTENSIVE DAMAGE TO THE ENTIRE FUEL SYSTEM HAD RESULTED FROM THE FAILURE, CAUSING INTERNAL METAL DEBRIS CONTAMINATION THAT REQUIRED SUBSTANTIAL REPAIRS. THE TOTAL COST OF REPAIRS WERE REPORTED BY THE DEALERSHIP TO EQUAL $6,500.00. *TR
Engine, Jan 8, 2014
THIS HAS HAPPENED MULTIPLE TIMES. THE FIRST RECORDED INCIDENT WAS IN MARCH OF 2013. WENT TO THE CAR AND IT WOULD NOT START. IT ACTED LIKE THE ENGINE WAS SEIZED OR A BAD BATTERY. LET IT SIT STARTED RAN LIKE CRAP. FOUND OUT LATER THAT THE CAR WHEN DRIVEN IN COLD TEMPERATURES ACCUMULATES WATER IN THE SYSTEM. HTTPS://DOCS.GOOGLE.COM/FILE/D/0B162-SX2NN5LUZBIDG9HCVR6NUU/EDIT?PLI=1 THATS THE VW TECH BULLETIN ON THE MATTER. IT HAS HAPPENED MULTIPLE TIMES. FROM READING ONLINE THIS HAS / CAN START A FIRE BECAUSE THE STARTER OVERHEATS. SINCE THE WATER GETS INTO THE CYLINDERS IT CAN CAUSE ENGINE DAMAGE. VW DID NOT ADDRESS THE ISSUE WHEN IT WAS BROUGHT IN BECAUSE THEY COULD NOT REPEAT THE PROBLEM. SAID I MUST HAVE KILLED THE BATTERY BY LEAVING SOMETHING ON. SINCE THAN IT HAS HAPPENED 4 MORE TIMES I CAN RELATE TO THE CONDITION. IT IS IN THE DEALERSHIP NOW BECAUSE OF IT. THEY COULD NOT GET IT TO REPEAT AND MAY NOT PROVIDE A FIX (ALTHOUGH THE GIVEN FIX DOES NOT 100% FIX IT I WAS TOLD BY A TECH.) *TR
Fuel system, Diesel, Engine, Nov 26, 2013
DRIVE HOME FROM WORK AT ABOUT 1500 HRS, WITH NO ISSUES. STOPPED AT LOCAL SUPERMARKET, STARTED ENGINE WITH SLIGHT DELAY, LEFT PARKING LOT, CAR STARTED TO BUCK, DROVE MAYBE 1/2 MI STARTED LOSING POWER, AFTER GOING ANOTHER 50 FT CAR ENGINE DIED, PUSHED CAR TO MY DRIVEWAY CALLED DEALERSHIP AND HAD CAR TOWED TO DEALERSHIP. ON 11/21/13 DEALERSHIP INFORMED ME THAT HPFP HAD EXPLODED SENDING METAL SHAVINGS INTO ENGINE, THEY ASKED ME IF I ACCIDENTALLY PUT GAS AND I RESPONDED WITH NO. THEY STATED THAT FUEL MAY HAVE BEEN CONTAMINATED. DEALERSHIP IS REPAIRING CAR SINCE IT IS STILL UNDER WARRANTY, SAID MAYBE 1 WEEK IN THE SHOP. I WAS GIVEN A RENTAL IN THE MEANTIME. *TR
Vehicle speed control, Engine, Nov 9, 2013
DURING MID MOTION, WITH FOOT ON THE GAS, THE VEHICLE DIED IN THE MIDDLE OF THE INTERSECTION. NO WARNING INDICATIONS APPEARED ON THE DASH. THE SPEED OF TRAVEL WAS APPROXIMATELY 35MPH. THE CAR WAS TOWED BY AAA. SERVICE AT VW HAS YIELDED INCONCLUSIVE RESULTS. THERE ARE NUMEROUS FORUMS ON EDMUNDS DETAILING AND ACCOUNTING THIS SEEMINGLY UBIQUITOUS AND POTENTIALLY FATAL FLAW. AS IT STANDS, VW IS PERSISTENT IN THERE STANCE TO DO NOTHING ABOUT IT. THEY REFUSE TO ISSUE A REFUND OR EXCHANGE ON CERTIFIED CARS. THIS PARTICULAR MODEL IN WHICH I WRITE ABOUT, WAS ON ITS FIRST DAY OFF OF THE LOT, AS A CERTIFIED PRE-OWNED VEHICLE. VW REFUSES ANY SUCH POSSIBILITY OF RETURN, EVEN ON ACCOUNT OF POSSIBLE SAFETY CONCERNS, AND DESPITE THE ACCUMULATIVE REPORTS OTHERS HAVE MADE DOCUMENTING THIS EXACT FLAW, WITHOUT ANY KNOWN WAY OF REMEDYING ON VW'S PART. *TR
Fuel system, Diesel, Electrical system, Engine, Oct 8, 2013
I WAS ON MY WAY HOME AFTER WORK APPROXIMATELY 6-7 PM DOING 45 MPH. I LOOKED DOWN TO MY INSTRUMENT CLUSTER TO CHECK MY SPEED TO MAKE SURE I WASN'T SPEEDING. THEN I SAW THE GLOW PLUG LIGHT BLINKING MULTIPLE TIMES THEN ABOUT LESS THAN 5-10 SECONDS LATER MY ENGINE CUT OUT. I COST OFF INTO A HARPER COLLEGE PARKING LOT CAME TO A STOP. I TRIED TO START THE CAR 2-3 TIMES, EACH TIME THE ENGINE WAS CRACKIN OVER BUT WOULDN'T START IT UP. I CALLED THE TOW TRUCK COMPANY AND HAD THE VEHICLE TOWED TO VW DEALER IN SCHAUMBURG, IL ( FOX VALLEY VW) DEALER SAID THE HIGH PRESSURE FUEL PUMP FAILED. VWOA COVER THIS UNDER POWER TRAIN WARRANTY 5/60K WARRANTY. THE DEALER REPLACE HPFP,LIFT PUMP, PUMP IN GAS TANK,FUEL LINES TO ENGINE,COILS ETC... REPAIRS CAME TO ROUGHLY $5300.00. VWOA ONLY GIVE 12/12K MILES WARRANTY ON THE HPFP. THIS IS A KNOWN PROBLEM ON SOME VW WITH CJAA 2.0L TURBO DIESEL ENGINES AND VWOA HAS NOT FOUND THE DEFECT IN THE HPFP.VWOA SHOULD EXTEND THE HPFP TO 100K MILES DUE TO DEFT IN THE HPFP SINCE THEY HAVEN'T FOUND THE PROBLEM AND CORRECTED IT. *TR
Engine, Fuel/propulsion system, Sep 20, 2013
HIGH PITCHED WHINE, SUDDEN STALL AT HWY SPEED. THE FUEL LIGHT AND SERVICE ENGINE NOW LIGHT CAME ON. THE VEHICLE WOULD NOT RUN AND REQUIRED A TOW TO THE DEALERSHIP. I WAS NOTIFIED IT WOULD BE A $5000+ REPAIR AND THE HPFP FAILED REQUIRING THE ENTIRE FUEL SYSTEM TO BE REPLACED. *TR
Fuel system, Diesel, Engine, Jul 9, 2013
THE FUEL PUMP IN MY CAR'S 2.0 TDI DIESEL ENGINE BROKE. *TR
Fuel system, Diesel, Engine, Jun 1, 2013
I WAS DRIVING ALONG AND THE POWER DROPPED TO ALMOST NOTHING. BEFORE I COULD GET TO A SAFE STOPPING POINT, THE ENGINE DIED. I HAD IT TOWED TO THE DEALERSHIP. THEY DIAGNOSED IT WITH A FAILED HIGH PRESSURE FUEL PUMP(HPFP). IF IT HAD BEEN OUT OF WARRANTY, IT WOULD HAVE COST $6000 TO REPAIR. IF THIS WOULD HAVE HAPPENED IN THE MIDDLE OF A 4 LANE EXPRESSWAY, I DON'T KNOW WHAT WOULD HAVE HAPPENED. *TR
Steering, Service brakes, Engine, Apr 27, 2013
WAS DRIVING AND HEARD A CLICKING SOUND, SHORTLY AFTER MY STEERING AND BRAKES LOCKED UP, AND THEN THE ENTIRE CAR STALLED. I WAS UNABLE TO RESTART THE ENGINE. HAD CAR TOWED INTO THE VW DEALERSHIP WHERE THEY TOLD ME MY FUEL (DIESEL FOR JETTA TDI) WAS CONTAMINATED CAUSING THE FUEL PUMP TO BURST WHICH LEAD TO METAL SHARDS DESTROYING THE ENTIRE FUEL SYSTEM. HOWEVER, I AM 100% POSITIVE, AND HAVE RECEIPTS FOR PROOF, THAT THE CAR HAD BEEN FILLED UP WITH DIESEL GAS ABOUT 1 WEEK PRIOR TO THE INCIDENT AND WAS RUNNING COMPLETELY SMOOTHLY UP UNTIL THE SUDDEN BREAK DOWN. *TR
Power train, Engine, Fuel/propulsion system, Mar 29, 2013
WHILE DRIVING DOWN THE HIGHWAY AT 70 MPH THE ENGINE LOST POWER AND COASTED TO A STOP ON THE SIDE OF THE HIGHWAY WITH SEVERAL LIGHTS ON THE DASH FLASHING AND IT APPEARS FROM RESEARCH ON THE INTERNET THIS IS A COMMON PROBLEM THAT THE HPFP QUITS AND THE CAR WILL NOT ACCELERATE. THE MOTOR IS A DIESEL TDI. *TR
Fuel system, Diesel, Power train, Engine, Fuel/propulsion system, Feb 11, 2013
APPROXIMATELY A YEAR AGO, MY ENGINE BEGAN TO GIVE A CLEAR SENSE OF THE CAR SHUDDERING OR ROCKING BACK AND FORTH. WHILE SOMETIMES THE FEELING WOULD OCCUR EVEN WHEN STOPPED AT A LIGHT, THE VAST MAJORITY OF THE TIME THIS OCCURRED WHILE I WAS DRIVING AT CONSISTENT LOW SPEEDS. IN ALMOST ALL CASES, I WAS ATTEMPTING TO MAINTAIN A CONSISTENT SPEED AROUND EITHER 13PMH OR 30 MPH. EVENTUALLY, I FOUND THE ROCKING MOTION VERY EASY TO REPRODUCE. I'D SET THE CAR TO 30 MPH VIA CRUISE CONTROL AND DRIVE DOWN A STRAIGHT ROAD WITH VERY SLIGHT UPWARD AND DOWNWARD SLOPES. WHILE IT HAPPENS EVEN ON FLAT GROUND, I FOUND THAT A SLIGHT DECLINE IS MOST LIKELY TO REPRODUCE THE FEELING. MY BEST GUESS IS THAT THERE'S SOMETHING ABOUT THE WAY THE FUEL SUPPLY SYSTEM/TRANSMISSION IS TRYING TO DETERMINE WHETHER OR NOT DIESEL NEEDS TO BE SUPPLIED TO THE ENGINE. THE FUEL SUPPLY SYSTEM SEEMS TO ALMOST CUT OUT BECAUSE GIVING DIESEL WOULD PRODUCE A SPEED TOO HIGH, AND THEN IT COMES BACK ON SUDDENLY, BECAUSE GIVING IT NO DIESEL WOULD CAUSE THE CAR TO SLOW TOO MUCH. WHILE SOMETIMES THIS IS SIMPLY A NUISANCE, I HAVE HAD ON MANY OCCASIONS FELT THAT IT WAS A GENUINE SAFETY HAZARD SINCE I COULDN'T PREDICT HOW THE ENGINE WOULD REACT. THIS IN COMBINATION WITH OVERLY STRONG ENGINE BREAK WHEN LETTING OFF OF THE ACCELERATOR AND DELAYED ACCELERATION WHEN STEPPING ON THE PEDDLE THAT CAN CAUSE INCONSISTENCIES AND SAFETY HAZARDS WHEN MANEUVERING IN STOP AND GO TRAFFIC ON THE HIGHWAY. I'VE MENTIONED THIS PROBLEM EVERY SINGLE TIME I'VE TAKEN MY CAR IN FOR IT'S REGULARLY SCHEDULED MAINTENANCE. THE VEHICLE HAS A DIESEL DSG ENGINE, AND AS I'VE BEEN TOLD BY SERVICE TECHNICIANS AND REPRESENTATIVES, SOME OF THE THINGS LIKE STRONG ENGINE BREAKING ARE ASSOCIATED WITH THIS TYPE OF ENGINE. HOWEVER, THE CAR'S ROCKING MOTION CERTAINLY GOES BEYOND ANYTHING THAT COULD REALISTICALLY BE CONSIDERED NORMAL AND SAFE. *TR
Engine, Fuel/propulsion system, Oct 18, 2012
NEVER RECEIVED THE RECALL NOTICE FOR LEAKY FUEL LINES BY MY LOCAL DEALER. MY CAR DEVELOPED A LEAK AND ALMOST CAUSED A CRASH AS IT SHUT DOWN WHILE DRIVING DOWN THE ROAD.I AM FURIOUS AS I NOW ALSO LEARNED THERE IS FUEL PUMP FAILURES BEING INVESTIGATED BY YOUR ORGANIZATION AND THE DEALER DOESN'T WANT TO REPLACE IT RIGHT NOW WHILE THEY ARE DOING THE FUEL LINES? THIS CAR IS 14 MONTHS OLD THERE IS NO REASON WHY THIS SHOULDN'T ALL BE REPLACED AND WARRANTIED FOR MUCH LONGER I DON'T BELIEVE THESE CARS ARE SAFE OR DEPENDABLE TO DRIVE AND IT'S BRAND NEW! I THINK VW HAS DONE A HORRIBLE JOB AND I DON'T WANT TO EVER BUY A VW AGAIN. *TR
Engine, Oct 15, 2012
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THE EXHAUST TIP WAS EXTENDED BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. AS A RESULT, THE EXHAUST PIPES BURNED A CHILD'S LEGS ON THREE DIFFERENT OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER ON ONE OCCASION BUT THE DEALER DID NOT REPAIR THE PROBLEM. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 11E036000 (ENGINE AND ENGINE COOLING: EXHAUST SYSTEM) AND CALLED THE DEALER. THE DEALER REPAIRED THE EXHAUST PIPE BY CAPPING THE TIPS OF THE PIPES PER THE RECALL. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 38,000.
Engine and engine cooling, Fuel system, Diesel, Sep 19, 2012
DRIVING 55MPH CAR BEGAN LOOSING POWER CHECK ENGINE AND GLOW LIGHT INDICATOR LIGHTS CAM ON IMMEDIATELY. ONCE ARRIVED HOME WE VERIFIED THE CAR COMPUTER IT RETURNED THAT THERE WAS LOW PRESSURE IN FUEL LINE AND THAT THE CATALYTIC CONVERTER WAS FAILING. WE HAD CAR TOWED TO NEAREST DEALERSHIP. AFTER 4 DAYS DEALER STATED FUEL HAD TRACES OF GASOLINE, THIS IS NOT POSSIBLE I HAVE NEVER PUT GAS IN MY DIESEL CAR. I IMMEDIATELY BEGAN MAKING PHONE CALLS AND THE FUEL COMPANIES WHERE FUEL PURCHASED FOR LAST 5 FUELINGS WHERE REQUESTED. LAST PURCHASE FROM SHEETZ HAGERSTOWN I NOTIFIED THEM WHAT DEALERSHIP WAS PROPOSING THE CORPORATE OFFICE IMMEDIATELY CONTACTED THE DEALERSHIP 'SHARRETTS' AND REQUESTED PROOF OF THEIR BLAME. ONCE I HAVE MADE CONTACT TO SHEETZ AND SHELL THEY INTURN CALL DEALERSHIP THE DEALER STATED THAT THERE WAS METAL SHAVINGS NOTED IN ADDITION TO THE FUELRAIL SYSTEM FAILURE. ON THIRD CALL TODAY THEY WERE NOT SURE IT WAS COVERED AND A FUEL TEST WAS BEING SENT OUT FOR OFFICIAL TESTING TO DETERMINE THE PRESENCE OF GASOLINE CONTAMINATION. AFTER I THREATENED A LAWYER THEY STATE WILL CALL CORPORATE FOR DIRECTION AND HAVE REP REVIEW. VW HAS CONTINUOUSLY LIED TO MANY OWNERS THAT THE DIESEL WAS CONTAMINATED WHEN IN FACT IT IS NOT, THIS SHOULD NOT BE ALLOWED MY CAR IS ONLY 1 YEAR OLD PURCHASED NEW WITH ONLY 4 MILES ON IT I HAVE MADE ALL THE SCHEDULED MAINTENANCE CHECKS AND HAD 3 RECALLS FIXED WITHIN 7 MONTHS OF OWNERSHIP. I DEMAND AN INVESTIGATION AND AN EXTENDED WARRANTY ON THESE DIESEL MOTORS THIS IS NOT FAIR TO THE CONSUMER. *TR
Engine, Jul 27, 2012
I WAS DRIVING ON I91 NORTH IN SPRINGFIELD MASS THE ENGINE RUNAWAY ON ME, CAR REACHED 100 MPH FOR SOME TIME PUT CAR IN NEUTRAL, THE ENGINE RUN AT FULL SPEED UNTIL BLOWING UP THROWING A CONNECTING ROD THROUGH THE BLOCK, FINALLY I MANAGED TO PULL THE CAR ON THE BRAKE DOWN LANE. I HAVE JUST PICKED THE CAR FROM A 30000 MILE SERVICE OIL CHANGE FROM FATHERS & SONS VW IN WEST SPRINGFIELD MASS. TOWED THE CAR BACK TO DEALER, ENGINE IS COMPLETE LOSS NEEDS TO BE REPLACE. VERY SCARY IT ALMOST GOT ME IN AN ACCIDENT TRAFFIC AT THE TIME WAS HEAVY I HAVE NO TRUST ON THE CAR ANYMORE *TR *JS