2011 Volkswagen Jetta
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 640 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Jetta model years with reports.
Of the 2011 reports, 28 involved a crash and 12 involved a fire. 16 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Other or unspecifiedSep 25, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.
Campaign 19V679000 on NHTSA.gov
Electrical system, ignition, anti-theft, control moduleAug 22, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began November 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 37M2.
Campaign 19V615000 on NHTSA.gov
Air bags, frontalAug 4, 2015
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Campaign 15V483000 on NHTSA.gov
Suspension, rearOct 20, 2014
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2013 Jetta vehicles manufactured March 1, 2010, to November 30, 2012, and 2012-2013 Beetle vehicles manufactured March 1, 2011, to July 31, 2013. The durability of the rear trailing arms may be reduced in vehicles whose rear trailing arms have been previously deformed, such as a result of a rear or side-rear impact crash.
The reduced durability of the trailing arm may result in its sudden fracture, possibly causing loss of vehicle control and increasing the risk of a crash.
Volkswagen will notify owners, and dealers will install a sheet metal inlay on the rear axle trailing arms designed to prevent a sudden loss of control in the event of trailing arm sudden fracture, free of charge. The recall began April 7, 2015. Owners may contact Volkswagen customer service at 1-800-893-5298.
Campaign 14V656000 on NHTSA.gov
Engine and engine cooling, engineMar 7, 2014
The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.
A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.
Campaign 14E007000 on NHTSA.gov
Fuel system, dieselOct 3, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL 2009-2012 JETTA AND JETTA SPORTWAGEN VEHICLES, MANUFACTURED FROM MAY 2008 THROUGH SEPTEMBER 2011, MODEL YEAR 2010-2012 VOLKSWAGEN GOLF VEHICLES, MANUFACTURED FROM MAY 2009 THROUGH SEPTEMBER 2011, AND MODEL YEAR 2010-2012 AUDI A3 VEHICLES, MANUFACTURED FROM SEPTEMBER 2009 THROUGH SEPTEMBER 2011, THAT ARE EQUIPPED WITH A 2.0L TDI COMMON RAIL DIESEL ENGINE/CLEAN DIESEL ENGINE. THE FUEL INJECTION PULSES COULD COINCIDE WITH THE NATURAL FREQUENCY OF THE INJECTOR LINE #2, IN SPECIFIC LOAD AND RPM CONDITIONS. THIS RESONANCE CREATES ADDITIONAL STRESS IN THE FUEL LINE.
DUE TO THE RESONANCE CONDITION, INJECTOR LINE NUMBER 2 COULD DEVELOP SMALL CRACKS WHICH COULD LEAD TO FUEL LEAKAGE. LEAKING FUEL IN THE PRESENCE OF AN IGNITION SOURCE, MAY LEAD TO A FIRE.
VOLKSWAGEN WILL INSTALL AN IMPROVED FUEL INJECTOR LINE FOR THE NUMBER 2 CYLINDER ON CERTAIN VEHICLES AND WILL INSTALL VIBRATION DAMPERS ON ALL OF THE INJECTOR LINES. VOLKSWAGEN AND AUDI WILL NOTIFY OWNERS TO HAVE THE VEHICLES REPAIRED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V490000 on NHTSA.gov
Engine and engine cooling, exhaust systemSep 8, 2011
VOLKSWAGEN IS RECALLING CERTAIN STAINLESS STEEL EXHAUST TIPS, PART NUMBER 1K0 071 910 U, SOLD AS ACCESSORY EQUIPMENT FOR USE ON MODEL YEAR 2011-2012 JETTA SEDAN VEHICLES MANUFACTURED FROM MARCH 18, 2010, THROUGH AUGUST 22, 2011. THESE EXHAUST TIPS MAY EXTEND BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. IT IS POSSIBLE FOR INADVERTENT CONTACT TO OCCUR WITH A PERSON'S LEG.
IF THE TAILPIPE EXTENSION IS HOT DURING INADVERTENT CONTACT, A BURN COULD OCCUR.
DEALERS WILL INSPECT AND REPLACE THE STAINLESS STEEL EXHAUST TIPS AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11E036000 on NHTSA.gov
Engine and engine cooling, exhaust systemSep 7, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2011-2012 JETTA SEDAN VEHICLES MANUFACTURED FROM MARCH 18, 2010, THROUGH AUGUST 22, 2011. SOME VEHICLES HAD A STAINLESS STEEL EXHAUST TIP INSTALLED AT THE PORT DURING IMPORTATION. THESE EXHAUST TIPS MAY EXTEND BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. IT IS POSSIBLE FOR INADVERTENT CONTACT TO OCCUR WITH A PERSON'S LEG.
IF THE TAILPIPE EXTENSION IS HOT DURING INADVERTENT CONTACT, A BURN COULD OCCUR.
DEALERS WILL INSPECT AND REPLACE THE STAINLESS STEEL EXHAUST TIPS AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V466000 on NHTSA.gov
Electrical system, wiring, fuses and circuit breakersMar 29, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2011 JETTA VEHICLES, MANUFACTURED FROM MARCH 2010 THROUGH MARCH 2011. THESE VEHICLES MAY HAVE AN ELECTRICAL WIRING AND FUSE LAYOUT WHERE THE CONVERTER BOX IS PROTECTED BY THE SAME FUSE USED BY THE SIGNAL HORN AND THE ANTI-THEFT ALARM SYSTEM. SHOULD THAT FUSE BE BLOWN, THE CONVERTER BOX WILL BE DISCONNECTED FROM THE POWER SUPPLY WHICH, IN TURN, WILL SHUT OFF APPLICATIONS SUCH AS THE ENGINE MANAGEMENT SYSTEM, LIGHTING SYSTEM, AND WIPERS.
SHOULD THIS HAPPEN WHILE THE VEHICLE IS BEING DRIVEN, THE ENGINE COULD STALL, OR THE HEADLIGHTS OR WIPERS COULD TURN OFF UNEXPECTEDLY, POTENTIALLY LEADING TO A CRASH WITHOUT WARNING.
VOLKSWAGEN WILL NOTIFY OWNERS WHEN SUFFICIENT QUANTITIES OF REPAIRS KITS ARE AVAILABLE. DEALERS WILL SEPARATE THE WIRING FOR THE HORN AND THE THEFT PROTECTION HORN FROM THE POWER SUPPLY OF THE CONVERTER BOX AND ROUTE THE WIRES TO SEPARATE FUSES TO CORRECT THE CONDITION FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING APRIL 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V196000 on NHTSA.gov
Representative owner complaints: engine
119 reports, newest first. Show all
Steering, Fuel system, Diesel, Engine, Fuel/propulsion system, Jul 8, 2012
TRAVELING IN THE LEFT LANE ON 95 N OUTSIDE BALTIMORE MD AT 65 MPH MY VEHICLE'S GAS PEDAL STOPPED RESPONDING AND THE CAR BEGAN TO LOSE POWER AND LURCH FORWARD AND EVENTUALLY DIE AS THE YELLOW DIESEL ENGINE INDICATOR ALONG WITH THE YELLOW ENGINE INDICATOR BEGAN BLINKING. I WAS ABLE TO AVOID TWO LANES OF TRAFFIC AND COAST OVER TWO LANES TO AN OFF RAMP BEFORE THE STEERING WHEEL LOCKED. AFTER CONTACTING VW ROADSIDE ASSISTANCE THE VEHICLE WAS TOWED TO HERITAGE VW LOCATED AT 9215 HARFORD ROAD #2 PARKVILLE, MD 21234 (877) 398-1963. IT WAS AFTER 9:00 P.M SO THE VEHICLE WAS LEFT IN THE LOT AND ALL THE PAPERWORK WAS DROPPED IN THE BOX. THE SERVICE DEPARTMENT CITED A FUEL PUMP MALFUNCTION ALONG WITH A FAULTY FUEL GAUGE AS THE ISSUE. THIS IS THE SECOND TIME WE HAVE HAD TO SUBMIT A REPORT TO YOUR AGENCY FOR THE EXACT SAME ISSUES (PLEASE SEE REFERENCE NUMBER 10417213), THE AGENTS INFORMATION IS LISTED BELOW. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Engine and engine cooling, Power train, May 10, 2012
I AM HAVING WHAT I BELIEVE TO BE A SERIOUS, BUT INTERMITTENT, SAFETY PROBLEM WITH MY 2011 JETTA SPORTWAGON TDI. THERE IS ALSO WHAT MAY BE A RELATED ISSUE WITH THE AUTOMATIC TRANSMISSION SHIFTING AT LOW SPEED. OCCASIONALLY WHEN I ATTEMPT TO ACCELERATE AWAY FROM A STOP SIGN/TRAFFIC LIGHT, THE ENGINE DOES NOT RESPOND TO THROTTLE MOVEMENT. WHEN I TAKE MY FOOT OFF THE BRAKE AND PRESS ON THE GAS PEDAL THE CAR MOVES AHEAD UNDER WHAT I BELIEVE IS IDLE POWER BUT AS I TRY TO ACCELERATE, IT IS LIKE THE GAS PEDAL IS NOT CONNECTED TO THE ENGINE. THE ENGINE IS RUNNING BUT WON'T REV AND MOVE THE CAR. I USUALLY END UP ABOUT A THIRD OF THE WAY INTO THE INTERSECTION WITH A CAR THAT IS SEEMINGLY STALLED (ENGINE STILL RUNNING HOWEVER). THE CAR BEHIND ME THEN HAS TO BRAKE AND IF I HAPPENED TO BE TRYING TO CUT INTO MOVING TRAFFIC, I AM NOW A TARGET FOR THE CROSS TRAFFIC. I REPORTED THIS TO SELLING DEALER SERVICE DEPARTMENT EARLY IN MY OWNERSHIP EXPERIENCE OF THIS CAR AND WAS TOLD DON'T WORRY ABOUT IT, THAT IS NORMAL, IT'S A TRANSMISSION THING. PERHAPS THERE IS A LINK TO THE TRANSMISSION AND AS I MENTIONED EARLIER, THIS IS A PROBLEM AREA AS WELL. WHEN DRIVING SLOWLY, AROUND 20-25 MILES PER HOUR, THE TRANSMISSION CAN'T SEEM TO DECIDE WHAT GEAR IT SHOULD BE IN. IT KEEPS BOUNCING BACK AND FORTH BETWEEN GEARS CAUSING A VERY UNCOMFORTABLE SURGING. THE SURGING PART I CAN WORK AROUND BY SHIFTING TO SPORT MODE. THIS MODE MIGHT ALSO HELP THE ACCELERATION PROBLEM BUT I DON'T HAVE GOOD EXPERIENCE YET TO CONFIRM. *TR
Engine and engine cooling, May 9, 2012
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE WOULD LOSE POWER AND FAIL TO ACCELERATE BEFORE STALLING SPORADICALLY AND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS WHERE THE DEALER ADVISED THAT THEY COULD FIND NOTHING WRONG WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 18,800.
Fuel system, Gasoline, Engine, May 1, 2012
CAR IS A 2011 VW JETTA TDI. I WAS TOLD BY THE VW DEALER THAT THE HIGH PRESSURE FUEL PUMP HAD FALLEN APART CAUSING METAL TO GO THROUGH THE FUEL SYSTEM.I BOUGHT THE CAR NEW IN JULY OF 2011.VOLKWAGEN IS REPLACING THE ENTIRE FUEL SYSTEM BUT I AM CONCERNED THAT DAMAGE MAY HAVE ALREADY BEEN DONE TO THE ENGINE. *JS
Engine and engine cooling, Fuel system, Gasoline, Dec 28, 2011
LETTER TO ADMINISTRATOR FROM REGARDING A PROBLEM WITH HIS 2011 VOLKSWAGEN JETTA SEL. *KB THE CONSUMER STATED 13 DAYS AFTER PURCHASING THE VEHICLE, THE CHECK ENGINE LIGHT ILLUMINATED. THE CONSUMER TOOK THE VEHICLE BACK TO THE DEALER, BUT THE PROBLEM WAS NOT RESOLVED. THE CONSUMER WENT TO ANOTHER VW WHO HAS BEEN HANDLING THE PROBLEM EVER SINCE. THE CONSUMER STATED HE HAS BEEN TO THE DEALER FOUR TIMES IN ORDER TO RESOLVE THE ONGOING PROBLEM. THE CONSUMER REQUESTED THAT VOLKSWAGEN WRITE OFF THE VEHICLE AS A DEFECTIVE, UNSAFE VEHICLE; SINCE THE PROBLEM WAS IN THE FUEL SYSTEM (CODE PO456) EVAP LEAK.
Engine and engine cooling, Fuel system, Diesel, Sep 22, 2011
DURING SHORT DRIVE HOME, THE GLOW PLUG LIGHT STARTED FLASHING, THE CAR THEN WENT INTO LIMP MODE. WHEN I GOT HOME, 2 MILES LATER, THE CAR DIED AND WOULD NOT START. I HAULED THE CAR TO THE VW DEALER AND THEY SAID MY HPFP FAILED. VW IS GOING TO FIX IT UNDER WARRANTY, I PRODUCED THE LAST 4 FUEL FILL UPS SHOWING NO GAS HAD BEEN PUT IN THE CAR. THIS WAS A 2011 JETTA TDI, MANUFACTURE DATE UNKNOWN, BUT CAR WAS PURCHASED IN JANUARY. *TR
Engine and engine cooling, Power train, Vehicle speed control, Sep 22, 2011
WHILE ENTERING FREEWAY HAVE TO DEPRESS ACCELERATOR PEDDLE 1/4 TO 3/4 OF THE WAY DOWN BEFORE ACCELERATION BEGINS. FROM STOP AND MERGING INTO TRAFFIC HAVE TO DEPRESS ACCELERATOR 1/4 TO 3/4 OF THE WAY DOWN BEFORE ACCELERATION. ENTERING FREEWAY OR FAST STARTS, ACCELERATES THEN DIES OFF THEN GOES AGAIN. ON HILL STARTS IT SOMETIMES ROLLS BACK AS IF IT IS IN NEUTRAL. THESE ARE INTERMITTENT PROBLEMS AT VARYING DEGREES OF SEVERITY . *TR
Engine and engine cooling, Power train, Visibility, Sep 4, 2011
VOLKSWAGEN JETTA SEDAN DSG TDI 2011. VEHICLE AS MADE HAS A TWO SECOND HOLD FOR KEEPING THE CAR FROM ROLLING BACKWARDS ON INCLINES. HOWEVER THE CAR OWNERS MANUAL REQUIRES A SLOW ACCELERATION WHICH ALLOWS THE CAR TO ROLL BACKWARDS RISKING HITTING THE CAR OR PEDESTRIAN BEHIND YOU ESPECIALLY IN DRIVEWAYS WITH INCLINES ENDANGERING SMALL CHILDREN BECAUSE OF VISIBILITY. THE ONLY WAY TO OVERCOME THIS SAFETY DEFECT IS TO USE THE EMERGENCY BRAKE TO HOLD VEHICLE UNTIL RPMS INCREASE ENOUGH TO ENGAGE THE TRANSMISSION. THE FRONT AND REAR WINDSHIELDS HAVE A BLUR, THE FRONT WINDSHIELD EXTENDS FROM THE BOTTOM TO APPROXIMATELY SIX INCHES UP THE GLASS AND THE REAR GLASS HAS DISTORTION THROUGHOUT. THIS CAUSES EYE STRAIN, WATERING, AND HEADACHE WHEN SUBJECTED TO FOR AN HOUR OR MORE OF TRAVEL AND IS ESPECIALLY BAD IN BRIGHT SUNLIGHT CAUSING AN UNSAFE DRIVING CONDITION. DEALER ADMITTED DISTORTION BUT REFUSED TO REPAIR ALONG WITH MANUFACTURER. THE CAR STALLS WHEN ATTEMPTING TO MOVE FORWARD FROM A STOP RESULTING IN AN EXTREMELY UNSAFE VEHICLE WHEN TRYING TO CROSS LANES OF TRAFFIC. THE CAR WILL NOT REACH ITS MAXIMUM RPM AS INDICATED IT SHOULD DO BY OWNERS MANUAL FOR PASSING OR MERGING INTO TRAFFIC RESULTING IN UNSAFE VEHICLE OPERATION IN MULTIPLE INSTANCES. THE DEALER ACTUALLY MADE THIS WORSE THEN WOULD NOT CORRECT. THE VEHICLE ALSO DOES NOT HAVE PARKING LIGHTS AS REQUIRED BY SOME STATE STATUES AND SHOULD HAVE NEVER BEEN CERTIFIED FOR SALE IN THE USA. *TR
Engine and engine cooling, Aug 9, 2011
OUR 2011 VOLKSWAGEN JETTA TDI DEVELOPED AN ENGINE OIL LEAK. WHEN WE TOOK IT TO THE DEALER THE SERVICE MANAGER REFUSED TO LET US DRIVE IT DUE TO THE POSSIBILITY OF AN ENGINE FIRE. PER THE SERVICE MANGER THE OIL LEAK WAS CAUSING AN ATOMIZATION OF THE ENGINE OIL THAT COULD HAVE REACHED HEATED PARTS OF THE ENGINE OR EXHAUST AND CAUSED AN OIL FIRE. *TR
Engine and engine cooling, Jul 25, 2011
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS PARKED THE CONTACT WAS REMOVING AN ITEM FROM THE TRUNK WHEN SHE WAS BURNED ON THE CALF OF HER LEFT LEG BY THE MUFFLER. THE CONTACT STATED THE MUFFLER WAS EXTENDED OUTWARD TOO FAR CAUSING HER TO COME IN CONTACT WITH IT. THE CONTACT HAD TO GO TO THE DOCTOR FOR THE BURN. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 1,000.
Engine and engine cooling, Electrical system, Jul 5, 2011
TRAVELING 30 MPH. BATTERY LIGHT LUMINATED AND ENGINE STALLED. PULLED OVER AND RESTARTED ENGINE AND IT STARTED FINE BATTERY LIGHT TURNED OFF. TOOK IT TO THE DEALER AND THEY REPLACED A RELAY. ONE WEEK LATER DRIVING ON THE FREEWAY AT 75MPH ENGINE STALLED AGAIN IN HEAVY TRAFFIC. STARTED RIGHT BACK. DROVE ANOTHER 10 MILES AND IT SHUT OFF AGAIN. STARTED UP AND DROVE IT RIGHT TO THE DEALER. THIS IS VERY DANGEROUS. THE CHECK ENGINE LIGHT IS ON NOW. THE 2011 JETTA WAS ISSUED A RECALL, AND THAT REPAIR WAS DONE A MONTH AGO. *KB
Engine and engine cooling, Structure, Equipment, Apr 21, 2011
I PURCHASED A 2011 VW JETTA S SEDAN ON 1/24/2011. AT APPROXIMATELY 1000 MILES, THE CAR BEGAN MAKING A WHISTLING NOISE FROM UNDER THE DASH NEARLY ALL THE TIME. I BROUGHT THE CAR IN FOR SERVICE ON 2/16/11 AND AFTER A FEW DAYS, I WAS TOLD THE PROBLEM WAS ISOLATED TO THE THERMAL EXPANSION VALVE IN THE AC SYSTEM. THIS WAS REPLACED AND THE PROBLEM WAS FIXED. ABOUT 2 WEEKS LATER, THE SOUND RETURNED. I BROUGHT THE CAR IN AGAIN ON 3/29/11 AND AGAIN WAS CONTACTED A COUPLE OF DAYS LATER. THE DEALER SERVICE REP TOLD ME THAT THE VW FACTORY TECH REP LOOKED AT THE CAR AND THERE IS NOTHING WRONG WITH IT. HIS DETERMINATION IS THAT IT IS OPERATING ACCORDING TO SPECIFICATION. I CONTACTED VW OF AMERICA AND THEY CONFIRMED THIS AS THE OUTCOME AND THAT IF I REMAIN UNSATISFIED I COULD CALL THE BETTER BUSINESS BUREAU AUTO LINE FOR RESOLUTION, WHICH I HAVE ALSO DONE. THIS ISN'T A SAFETY ISSUE, BUT CERTAINLY REPRESENTS A DESIGN FLAW THAT VW IS NOT WILLING TO RECTIFY. THE CAR WHISTLES NEARLY CONSTANTLY WHEN THE AC SYSTEM IS AT OPERATING PRESSURE AND TEMPERATURE. ADDITIONALLY, THE CLEARCOAT SUSTAINED DAMAGE AFTER LESS THAN 48 HOURS OF EXPOSURE TO BIRD DROPPINGS. THE DEALERSHIP STATED THERE IS NOTHING THEY CAN DO AND THE WARRANTY SPECIFICALLY EXCLUDES THAT DAMAGE FROM COVERAGE. *TR
Engine and engine cooling, Apr 12, 2011
TL*THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE MAKING A TURN WITH THE CLUTCH ENGAGED. THE VEHICLE STALLED MORE THAN FIVE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO COULD NOT DUPLICATE THE FAILURE AFTER PERFORMING A DIAGNOSTIC TEST BECAUSE THERE WERE NO ERROR CODES. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 2,800.
Engine and engine cooling, Apr 12, 2011, crash, fire
TL*THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT WAS DRIVING APPROXIMATELY 30 MPH, AND CRASHED INTO THE REAR END BUMPER OF THE PROCEEDING VEHICLE. SUDDENLY, FLAMES EMITTED FROM THE FRONT HOOD AREA. THE CONTACT EXITED THE VEHICLE WHICH THEN ENGULFED INTO MASSIVE FLAMES. THERE WERE NO PERSONAL INJURIES. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE AND A POLICE REPORT WAS FILED FOR THE INCIDENT. THE VEHICLE WAS COMPLETELY DESTROYED AND TOWED TO A COLLISION CENTER. THE MANUFACTURER AND INSURANCE COMPANY PLANNED TO PERFORM AN INVESTIGATION TO DETERMINE THE CAUSE OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE.
Engine and engine cooling, Electrical system, Electronic stability control (ESC), Feb 7, 2011
NEW CAR MANUAL TRANSMISSION, CAR STALLS OUT AT LOW SPEEDS ON SNOW COVERED ROADS. RPM'S 1400 - 2000 CAN STOP PROBLEM IF TRACTION CONTROL IS DISABLED. I HAVE DRIVEN MANUALS FOR OVER 30 YEARS AND IT IS NOT OPERATOR ERROR IT IS A PROBLEM WITH THE TRACTION CONTROL AND COMPUTER SYSTEM - IT DIES IN TRAFFIC AND REQUIRES THE KEY TO BE TURNED ALL THE WAY OFF AND THEN BACK ON TO GET THE CAR STARTED. TAKING THE RPM'S UP TO 2500 AVOIDS THE PROBLEM - BUT THIS WILL CERTAINLY WEAR OUT THE CLUTCH. DEALER FEELS IT IS JUST A SENSITIVE CLUTCH - I NOW HAVE 600 MILES ON THE CAR AND HAVE TO DISABLE TRACTION CONTROL TO STOP THE STALLING AT START UPS AND LOW SPEED SHIFTING.
Engine and engine cooling, Jan 13, 2011
2011 VOLKSWAGEN JETTA SPORTWAGEN TDI. CONSUMER STATES THAT ENGINE STALLS. *KB THE CONSUMER STATED STALLING OCCURRED 18 DAYS AFTER TAKING POSSESSION OF THE VEHICLE. *JB
Engine and engine cooling, Nov 28, 2010
MY NEW 2011 VW JETTA SPORTSWAGEN DECELERATED SUDDENLY WHILE DRIVING AT 65 MPH ON THE HIGHWAY. THE ENGINE LOST MOST OF ITS POWER AND THE CAR COULD ONLY GO AT ABOUT 30 MPH. THE CAR REGAINED ALL ITS POWER AFTER THE ENGINE WAS SHUT OFF. I CONSIDER THIS A CRITICAL SAFETY ISSUE WITH THE CAR.
Engine and engine cooling, Oct 28, 2010
THIS IS AN ADDENDUM TO COMPLAINT ODI# 10362604 AND REFERENCES 6 ADDITIONAL "GLOWPLUG" WARNING LIGHT ODI COMPLAINTS FILED FOR THE 2009 MODEL YEAR. (THE 3 REFERENCES IN THE ORIGINAL COMPLAINT WERE ONLY FOR THE 2010 MODEL YEAR.). THIS BRINGS THE TOTAL TO 9 OTHER VOLKSWAGEN JETTA SPORTWAGEN TDI INCIDENTS THAT ARE SIMILAR OR IDENTICAL TO MY OWN. BASED ON THESE MULTIPLE REPORTS, THERE CAN BE NO QUESTION BUT THAT VOLKSWAGEN HAS KNOWN ABOUT THIS HAZARDOUS AND COSTLY DEFECT FOR AT LEAST 3 YEARS. ADDITIONAL ODI COMPLAINT NUMBERS: 10356900, 10355519, 10354353, 10315932, 10297692, 10295191. *TR
Engine and engine cooling, Oct 27, 2010
18 DAYS AND 400 ODOMETER MILES AFTER PURCHASING MY 2011 JETTA SPORTWAGEN TDI, THE 'GLOWLIGHT' WARNING LIGHT CAME ON WHILE DRIVING. THE FOLLOWING DAY, THE 'GLOWLIGHT' BEGAN TO BLINK, THEN THE 'CATALYTIC' WARNING LIGHT ALSO BEGAN BLINKING. CAR WAS TAKEN TO DEALERSHIP THE SAME DAY. AFTER (REMOTE) DIAGNOSTIC ASSISTANCE FROM THE MANUFACTURER, DEALER REPORTED THAT THE 'CRANK SENSOR' NEEDED REPLACING. AFTER 2 DAYS, THE DEALER INFORMED ME THAT IT WAS NOT THE 'CRANK SENSOR' AFTER ALL. DAYS LATER, A MANUFACTURER'S REP INSPECTED THE CAR AT THE DEALERSHIP AND DETERMINED THAT AN ONBOARD COMPUTER WAS THE PROBLEM, AND THAT ONE WOULD ARRIVE FROM GERMANY IN 10 TO 14 DAYS. DEALER LATER REVISED THAT TIME ESTIMATE TO 35 DAYS. IF DEALER'S ESTIMATE IS CORRECT, MY NEW CAR WILL HAVE BEEN IN THE SHOP FOR WELL OVER 40 DAYS. NOTE: U.S. DEPT. OF TRANSPORTATION DATABASE SHOWS AT LEAST 3 SIMILAR COMPLAINTS FOR 2010 JETTA TDI'S. SEE ODI ID # 10359939, 10359434, 10353544. SO WHY HASN'T VOLKSWAGEN CORRECTED THIS KNOWN PROBLEM? *TR