2011 Volkswagen Jetta
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 640 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Jetta model years with reports.
Of the 2011 reports, 28 involved a crash and 12 involved a fire. 16 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Other or unspecifiedSep 25, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.
Campaign 19V679000 on NHTSA.gov
Electrical system, ignition, anti-theft, control moduleAug 22, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began November 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 37M2.
Campaign 19V615000 on NHTSA.gov
Air bags, frontalAug 4, 2015
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Campaign 15V483000 on NHTSA.gov
Suspension, rearOct 20, 2014
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2013 Jetta vehicles manufactured March 1, 2010, to November 30, 2012, and 2012-2013 Beetle vehicles manufactured March 1, 2011, to July 31, 2013. The durability of the rear trailing arms may be reduced in vehicles whose rear trailing arms have been previously deformed, such as a result of a rear or side-rear impact crash.
The reduced durability of the trailing arm may result in its sudden fracture, possibly causing loss of vehicle control and increasing the risk of a crash.
Volkswagen will notify owners, and dealers will install a sheet metal inlay on the rear axle trailing arms designed to prevent a sudden loss of control in the event of trailing arm sudden fracture, free of charge. The recall began April 7, 2015. Owners may contact Volkswagen customer service at 1-800-893-5298.
Campaign 14V656000 on NHTSA.gov
Engine and engine cooling, engineMar 7, 2014
The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.
A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.
Campaign 14E007000 on NHTSA.gov
Fuel system, dieselOct 3, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL 2009-2012 JETTA AND JETTA SPORTWAGEN VEHICLES, MANUFACTURED FROM MAY 2008 THROUGH SEPTEMBER 2011, MODEL YEAR 2010-2012 VOLKSWAGEN GOLF VEHICLES, MANUFACTURED FROM MAY 2009 THROUGH SEPTEMBER 2011, AND MODEL YEAR 2010-2012 AUDI A3 VEHICLES, MANUFACTURED FROM SEPTEMBER 2009 THROUGH SEPTEMBER 2011, THAT ARE EQUIPPED WITH A 2.0L TDI COMMON RAIL DIESEL ENGINE/CLEAN DIESEL ENGINE. THE FUEL INJECTION PULSES COULD COINCIDE WITH THE NATURAL FREQUENCY OF THE INJECTOR LINE #2, IN SPECIFIC LOAD AND RPM CONDITIONS. THIS RESONANCE CREATES ADDITIONAL STRESS IN THE FUEL LINE.
DUE TO THE RESONANCE CONDITION, INJECTOR LINE NUMBER 2 COULD DEVELOP SMALL CRACKS WHICH COULD LEAD TO FUEL LEAKAGE. LEAKING FUEL IN THE PRESENCE OF AN IGNITION SOURCE, MAY LEAD TO A FIRE.
VOLKSWAGEN WILL INSTALL AN IMPROVED FUEL INJECTOR LINE FOR THE NUMBER 2 CYLINDER ON CERTAIN VEHICLES AND WILL INSTALL VIBRATION DAMPERS ON ALL OF THE INJECTOR LINES. VOLKSWAGEN AND AUDI WILL NOTIFY OWNERS TO HAVE THE VEHICLES REPAIRED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V490000 on NHTSA.gov
Engine and engine cooling, exhaust systemSep 8, 2011
VOLKSWAGEN IS RECALLING CERTAIN STAINLESS STEEL EXHAUST TIPS, PART NUMBER 1K0 071 910 U, SOLD AS ACCESSORY EQUIPMENT FOR USE ON MODEL YEAR 2011-2012 JETTA SEDAN VEHICLES MANUFACTURED FROM MARCH 18, 2010, THROUGH AUGUST 22, 2011. THESE EXHAUST TIPS MAY EXTEND BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. IT IS POSSIBLE FOR INADVERTENT CONTACT TO OCCUR WITH A PERSON'S LEG.
IF THE TAILPIPE EXTENSION IS HOT DURING INADVERTENT CONTACT, A BURN COULD OCCUR.
DEALERS WILL INSPECT AND REPLACE THE STAINLESS STEEL EXHAUST TIPS AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11E036000 on NHTSA.gov
Engine and engine cooling, exhaust systemSep 7, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2011-2012 JETTA SEDAN VEHICLES MANUFACTURED FROM MARCH 18, 2010, THROUGH AUGUST 22, 2011. SOME VEHICLES HAD A STAINLESS STEEL EXHAUST TIP INSTALLED AT THE PORT DURING IMPORTATION. THESE EXHAUST TIPS MAY EXTEND BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. IT IS POSSIBLE FOR INADVERTENT CONTACT TO OCCUR WITH A PERSON'S LEG.
IF THE TAILPIPE EXTENSION IS HOT DURING INADVERTENT CONTACT, A BURN COULD OCCUR.
DEALERS WILL INSPECT AND REPLACE THE STAINLESS STEEL EXHAUST TIPS AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V466000 on NHTSA.gov
Electrical system, wiring, fuses and circuit breakersMar 29, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2011 JETTA VEHICLES, MANUFACTURED FROM MARCH 2010 THROUGH MARCH 2011. THESE VEHICLES MAY HAVE AN ELECTRICAL WIRING AND FUSE LAYOUT WHERE THE CONVERTER BOX IS PROTECTED BY THE SAME FUSE USED BY THE SIGNAL HORN AND THE ANTI-THEFT ALARM SYSTEM. SHOULD THAT FUSE BE BLOWN, THE CONVERTER BOX WILL BE DISCONNECTED FROM THE POWER SUPPLY WHICH, IN TURN, WILL SHUT OFF APPLICATIONS SUCH AS THE ENGINE MANAGEMENT SYSTEM, LIGHTING SYSTEM, AND WIPERS.
SHOULD THIS HAPPEN WHILE THE VEHICLE IS BEING DRIVEN, THE ENGINE COULD STALL, OR THE HEADLIGHTS OR WIPERS COULD TURN OFF UNEXPECTEDLY, POTENTIALLY LEADING TO A CRASH WITHOUT WARNING.
VOLKSWAGEN WILL NOTIFY OWNERS WHEN SUFFICIENT QUANTITIES OF REPAIRS KITS ARE AVAILABLE. DEALERS WILL SEPARATE THE WIRING FOR THE HORN AND THE THEFT PROTECTION HORN FROM THE POWER SUPPLY OF THE CONVERTER BOX AND ROUTE THE WIRES TO SEPARATE FUSES TO CORRECT THE CONDITION FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING APRIL 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V196000 on NHTSA.gov
Representative owner complaints: fuel/propulsion system
81 reports, newest first. Show all
Fuel/propulsion system, Visibility/wiper, Oct 16, 2015
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE VEHICLE JERKED, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED, AND THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THE FUEL INJECTOR SYSTEM FAILED. FOUR INJECTORS, THE FUEL RINGS, THE IGNITION COIL, AND THE WIRES WERE REPLACED. THE CONTACT STATED THAT THE WINDSHIELD WIPERS FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPER MOTOR FAILED. THE WINDSHIELD WIPER MOTOR WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 38,000. UPDATED 01/12/16*LJ; 04/19/18*JB *CN
Fuel/propulsion system, Oct 14, 2015
CAR WITH APPROXIMATELY 56,500 MILES. ABOUT 50 MILES AFTER FUELING WITH DIESEL FUEL FROM A SUNOCO STATION, GLOW PLUG LIGHT STARTED BLINKING, CHECK ENGINE LIGHT ON AND CAR ENTERED A "LIMP MODE". WAS ATTEMPTING TO ACCELERATE ONTO A HIGHWAY FROM AN ON RAMP. WOULD NOT ALLOW ME TO GO OVER 25 MILES PER HOUR. BROUGHT TO NEAREST VW DEALERSHIP. WAS TOLD THE HIGH PRESSURE FUEL PUMP HAD ESSENTIALLY DISINTEGRATED AND THERE ARE METAL SHARDS THROUGHOUT THE ENTIRE FUEL SYSTEM, WHICH WILL NEED TO BE REPLACED. FUEL SAMPLE SENT TO VW FOR TESTING. AWAITING TO HEAR FROM DEALER WHETHER OR NOT THIS WILL BE COVERED UNDER WARRANTY.
Fuel/propulsion system, Oct 3, 2015
HIGH PRESSURE FUEL PUMP FAILURE.
Fuel/propulsion system, Sep 24, 2015
THE CAR , 2011 VW JETTA TDI, STALLED WHILE DRIVING ON THE HIGHWAY FOR THE THIRD TIME. THIS IS THIRD REPAIR TO THE HIGH PRESSURE FUEL SYSTEM. METAL DEBRIS WERE FOUND PER DEALER. THE SECOND TIME WAS APPROX 1 1/2 YRS AGO WHILE MY WIFE WAS DRIVING ON THE FREEWAY WITH 2 KIDS. THE FIRST TIME WAS APPROX 3 YRS AGO.
Other or unspecified, Engine, Fuel/propulsion system, Sep 21, 2015
38,875 MILES - TOTAL COLLAPSE OF THE FUEL LINE DUE TO AN INTERNAL FAILURE OF THE TANK FUEL PUMP (HPFP). VW DEALER INSPECTED AND FOUND METAL IN THE FUEL SYSTEM. VW DEALER TESTED THE FUEL IN MY TANK AND IT SHOWED CLEAN DIESEL FUEL WITH NO CONTAMINANTS. VW PAID DEALER TO REPLACED FUEL SYSTEM COMPONENTS & CLEANED TANK, UNIT IN TANK & HARD LINES. ADAPTED INJECTORS,BLEED FUEL BY STEM AND TESTED. I'VE RETAINED RECORDS, COMMUNICATION, AND SAMPLE OF GAS IN TANK AT TIME OF COLLAPSE. ONE PROBLEM AFTER ANOTHER WITH VEHICLE.
Fuel/propulsion system, Sep 18, 2015
WHILE DRIVING ON THE FREEWAY, THE DIESEL COIL LIGHT STARTED FLASHING AND OUR VEHICLE LOST POWER. WE PULLED OFF OF THE ROAD, THE VEHICLE STALLED, SO WE HAD THE VEHICLE TOWED TO THE DEALERSHIP. DEALERSHIP DETERMINED IT WAS A FUEL SYSTEM FAILURE(METAL IN THE SYSTEM) AND SENT THE FUEL TO BE TESTED. TEST RESULT SAID INSUFFICIENT LUBRICANT IN FUEL, THEREFORE REPAIRS NOT COVERED UNDER EXTENDED WARRANTY. DEALERSHIP INFORMED US THAT WE NEEDED TO BE USING "TOPTIER" DIESEL. WE RESEARCHED THIS (HAVING NEVER BEEN TOLD THIS BEFORE) AND REALIZED WE HAD PURCHASED DIESEL FROM A "TOPTIER" LISTED STATION (SHELL). DEALERSHIP TOLD US TO MAKE A CLAIM WITH OUR INSURANCE COMPANY SINCE IT WAS AN "OUTSIDE INFLUENCE" THAT CAUSED THE FAILURE. INSURANCE COMPANY IS INVESTIGATING WHETHER OR NOT THIS IS A VALID CLAIM.
Fuel/propulsion system, Sep 10, 2015
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING APPROXIMATELY 45 MPH, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL FAILED AND NEEDED TO BE DRAINED. IN ADDITION, THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Fuel/propulsion system, Aug 28, 2015
VEHICLE BEGAN STUTTERING AND LOST POWER. AFTER AN ADDITIONAL 20 SECONDS SHUT DOWN AND WOULD NOT RESTART. IT APPEARS TO BE A PROBLEM WITH THE DIESEL FUEL PUMP AS METAL DEBRIS WERE FOUND. DEALER CLAIMS VW MUST TEST FUEL HOWEVER I KNOW THE CAR HAS ALWAYS BEEN PROPERLY FUELED AND HAS THE FUELING SAFEGUARD DEVICE INSTALLED.
Engine, Fuel/propulsion system, Aug 20, 2015
MANUAL TRANSMISSION TDI SPORTWAGEN. DRIVING 30 MPH IN 4TH GEAR. FLASHING GLOW PLUG WARNING LIGHT WENT ON. VEHICLE LOST POWER AND SPEED. ATTEMPTED TO DOWNSHIFT. ENGINE IMMEDIATELY SHUT OFF AND RPM WENT IMMEDIATELY TO 0. LOST POWER STEERING AND BRAKES. DID NOT HAVE ENOUGH SPEED TO BRING VEHICLE TO CURB. VEHICLE STOPPED AT INTERSECTION AND HAD TO BE TOWED. DEALER DIAGNOSED AS HPFP FAILURE.
Engine, Fuel/propulsion system, Jul 15, 2015
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. WHILE DRIVING AT 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MERGED TO THE RIGHT SIDE OF THE ROAD AND RESTARTED THE VEHICLE. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE NUMBER TWO AND THREE FUEL INJECTORS WERE FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 105,000.
Vehicle speed control, Engine, Fuel/propulsion system, Jul 10, 2015
I WAS DRIVING TO WORK, WHICH INCLUDES CROSSING A TOLL BRIDGE DAILY. I WAS ON THE BRIDGE, WHICH IS ONLY A 2 LANE BRIDGE, WHEN ALL OF A SUDDEN MY DIESEL ENGINE FAILURE LIGHT BEGAN TO FLASH. I LOST ACCELERATION AND WAS ABLE TO PULL OFF TO THE SHOULDER SAFELY AND TURN OFF THE CAR. I SAT THERE FOR A FEW MINUTES CONTEMPLATING IF I SHOULD CALL AAA TO GET A TOW TO THE DEALER. SEEING AS I WAS ONLY ABOUT 5 MILES FROM THE VW DEALER, I DECIDED TO SEE IF MY CAR WILL MAKE IT THERE. IT STARTED BACK UP NO PROBLEM AND I WAS ABLE TO ACCELERATE BACK INTO TRAFFIC AND MAKE IT TO THE DEALER WITH NO FURTHER ISSUES. I EXPLAINED THE PROBLEM TO THE SERVICE REP. AND THEY CHECKED IN MY CAR AND I WAITED FOR THEM TO CALL ME WITH THE ISSUE. LATER IN THE DAY, I RECEIVED THE CALL FROM THE SERVICE REP., AND HE INFORMED ME THAT THE HIGH PRESSURE FUEL PUMP FAILED, AND THEY WILL HAVE TO REBUILD THE FUEL SYSTEM, AS THERE WERE METAL PARTICLES FOUND IN THE GAS AND GAS LINES. HE SAID THIS SOMETIMES HAPPENS WHEN A CUSTOMER MAY USE BIODIESEL FUEL OR A LOWER GRADE OF DIESEL. HE ALSO SAID THAT THEY WOULD HAVE TO SEND THE GAS SAMPLES OFF TO VW LAB TO REVIEW IN ORDER FOR THE REPAIRS TO BE APPROVED SINCE I HAVE THE EXTENDED WARRANTY. I AM SHOCKED THAT THIS OCCURED, SEEING AS MY CAR IS ONLY 4 YEARS OLD AND LESS THAN 50K MILES ON IT. THANKFULLY, THERE WAS NOT AN ACCIDENT AND NO ONE WAS HURT.
Fuel/propulsion system, Jul 2, 2015
HIGH PRESSURE FUEL PUMP FAILURE.
Fuel/propulsion system, Apr 27, 2015
HPFP CATASTROPHIC FAILURE STARTED VEHICLE AND WHILE DRIVING EXPERIENCED LOSS OF POWER. DIESEL GLOW PLUG ILLUMINATED AND MFD MESSAGE READ "SERVICE NOW". STALLED AT TRAFFIC LIGHT AND WOULD NOT RESTART. TOWED TO VW OF CORPUS CHRISTI THE NEXT DAY. VW REPAIRED AT THEIR COST. NEVER FUELED WITH ANYTHING BUT DIESEL. REPAIR TICKET INDICATED THAT 'DIESEL LOOKED OK". I WAS FORTUNATE THAT THIS DID NOT OCCUR AT HIGHWAY SPEED. I BELIEVE THAT THE COMPLAINT WAS CLOSED TOO EARLY BY THE NHTSA AND IS NOT DUE TO MISFUELING AS YOU HAVE BEEN CONVINCED BY VW BUT RATHER A DESIGN FLAW IN THE HPFP. I HAVE LOST CONFIDENCE IN THIS BRAND AND THE NHTSA DUE TO THIS ISSUE. *TR
Electrical system, Vehicle speed control, Engine, Fuel/propulsion system, Mar 29, 2015
DRIVING DOWN THE HIGHWAY AT ABOUT 55MPH, STARTED SWITCHING LANES AND STEPPED ON THE GAS TO ACCELERATE. THE CAR SPUTTERED AND THE ENGINE VIBRATED. THE CAR FELT LIKE I WAS GOING TO STALL DRIVING IN THE HIGH-SPEED LANE. THE YELLOW CHECK ENGINE LIGHT CAME ON AND EPC LIGHT STARTED FLASHING. SWERVING BACK INTO THE LOWER SPEED LANE I COULDN'T EVEN KEEP THE CAR AT 55MPH. I HAD TO PULL OVER ON THE HIGHWAY TO SEE IF I COULD MAKE SENSE OF IT. AFTER TURNING OFF THE CAR AND THEN BACK ON, THE LIGHTS WENT OFF AND THE CAR WAS FINE. I TOOK IT TOO THE MECHANIC AND THEY SAID THEY COULDN'T FIND ANYTHING WRONG AFTER $85.00 DIAGNOSTIC. THE CAR RAN FINE FOR 2 DAYS UNTIL THE SAME EXACT THING HAPPENED WHILE DRIVING ON THE HIGHWAY AGAIN. THIS OCCURRED ON AND OFF INTERMITTENTLY ABOUT EVERY 1-2 DAYS FOR ABOUT 2 WEEKS. THREE TRIPS TO THE MECHANIC WITHIN THOSE 2 WEEKS AND WITH EACH VISIT THERE WAS A COMPUTER CONNECTED TO THE CAR AND A FULL SYSTEMS DIAGNOSTIC REPORTED THAT THERE WAS NOTHING WRONG WITH THE CAR. IT BECAME DANGEROUS FOR ME TO DRIVE THE CAR AND EVEN MORE SO TO DRIVE IT ON THE HIGHWAY. AFTER THE SECOND WEEK THE LIGHTS FINALLY CAME ON AND STAYED ON AND THE PROBLEM WAS DIAGNOSED AS THE ENGINE MISFIRING IN 2 OF THE CYLINDERS. THE MECHANIC CHANGED WITH THE IGNITION COIL ON 12/15.2014. THE ENGINE RAN COMPLETELY FINE WITHOUT ANY ISSUES UNTIL LAST WEEK, 3/19/2015. AT 3 MONTHS AND ONLY 28,000 MILES ON THE CAR THE SAME PROBLEM STARTED TO REOCCUR WHILE GETTING ONTO THE HIGHWAY AND ATTEMPTING TO ACCELERATE FROM 40-45MPH. IT STARTED JUST AS IT DID BEFORE INTERMITTENTLY AND ABOUT 2 WEEKS LATER THE ENGINE AND EPC LIGHTS WERE ON PERMANENTLY AGAIN. AFTER THE MECHANIC CONFIRMED THAT IT WAS THE SAME ISSUE WITH THE SAME COMPONENT WE CHANGED THE SAME PART AGAIN. I AM EXPECTING TO BE CHANGING IT AGAIN IN 3 MORE MONTHS, IF I STILL HAVE THE CAR. *TR
Fuel/propulsion system, Feb 19, 2015
4:45 AM AT 45 MPH, THE ENGINE SPUTTERED THEN TWO DASH LIGHTS SHOWED UP, I PULLED OVER TO CHECK WHAT THEY MEANT. ONE SAID PRE GLOW BEFORE START UP; IF FLASHING MALFUNCTION IN THE DIESEL ENGINE, THE OTHER WAS THE ENGINE MALFUNCTION WHICH SAID EMISSION MALFUNCTION. I HAD THE VEHICLE TOWED TO LOCAL GARAGE THEY DETERMINED IT WAS A FUEL PUMP ISSUE AND SHOWED ME ALL THE METAL SHAVINGS IN THE FUEL METERING VALVE. THEY TOLD ME TO TAKE IT TO VW AS THERE ARE MANY BULLETINS ON THE PROBLEM. *TR
Fuel/propulsion system, Feb 16, 2015
OUTSIDE TEMP WAS 3 DEGREES F, APPROX 0730 ON 16FEB15 I HAD BEEN ON SHIFT THE CAR HAD NOT BEEN STARTED FOR 48 HRS. I STARTED THE CAR, AND WENT BACK INSIDE THE WORK BUILDING FOR APPROX. 5 MIN. WHEN I WENT BACK TO THE CAR I NOTICED A LARGE FLUID SPILL EMANATING FROM THE BOTTOM OF THE ENGINE COMPARTMENT. I IMMEDIATELY TURNED OFF THE VEHICLE. AFTER REQUESTING ASSISTANCE FROM A CO-WORKER IT WAS DISCOVERED THAT WHEN THE IGNITION SWITCH WAS ACTIVATED LARGE AMOUNTS OF DIESEL FUEL WAS SPURTING FROM THE TOP-FRONT PORTION OF THE FUEL PUMP. THE VEHICLE HAS BEEN LEFT OFF, IS CURRENTLY AWAITING TOW, DIAGNOSTIC AND REPAIR ESTIMATES. *TR
Engine and engine cooling, Fuel/propulsion system, Feb 9, 2015
WAS DRIVING OUR 2011 JETTA SPORTWAGEN TDI 25 MPH AND CHECK ENGINE LIGHT AND ENGINE HEATER LIGHT WERE FLASHING. CAR WENT INTO SAFE MODE WITH VERY LITTLE THROTTLE CONTROL. TOOK TO DEALER AND WAS TOLD A CATASTROPHIC FUEL SYSTEM FAILURE OCCURRED AND THE ENTIRE FUEL SYSTEM NEEDS TO BE REPLACED. FOUND OTHER CAR OWNERS ONLINE HAVE HAD SIMILAR ISSUES. IT IS BEING COVERED UNDER WARRANTY BUT IF THIS IS AN ON GOING PROBLEM SHOULD BE ADDRESSED. THIS WOULD BE A HUGE EXPENSE OVER $6,000.00 IF NOT UNDER WARRANTY. *TR
Electrical system, Other or unspecified, Fuel/propulsion system, Feb 7, 2015
ON FEBRUARY 1, 2014 I TURNED ON MY CAR AND HEADED TO CHURCH AT ABOUT 1 IN THE AFTERNOON, EVERYTHING APPEARED FINE. AFTER CHURCH I DID THE SAME; HOWEVER, SHORTLY AFTER I HAD LEFT THE CHURCH PARKING LOT THE GLOW PLUG AND BATTERY SYMBOLS STARTED FLASHING AND SUDDENLY MY ENGINE STOPPED. OUT OF NOWHERE MY CAR STALLED IN THE MIDDLE OF THE ROAD, THANK GOODNESS I HAD MANAGED TO STEER TO THE SIDE AND THAT THE CARS ON THE ROAD MANAGED TO GO AROUND ME BECAUSE IT COULD HAVE TURNED OUT INTO A TRAGEDY. I HAD NEVER HAD ANY ISSUES WITH MY ENGINE/BATTERY NOR DID ANY OF THE DASHBOARD WARNING LIGHTS LIGHT UP PRIOR TO THIS INCIDENT. I TRIED TURNING MY CAR BACK ON SEVERAL TIMES BUT IT WAS UNRESPONSIVE. THE BATTERY AND ALTERNATOR SOUNDED FINE BUT FOR SOME REASON THE CAR JUST WOULDN'T START BACK UP. COULD IT HAVE BEEN THE FUEL PUMP? MY CAR RUNS ON DIESEL AND I HAVE ALWAYS FUELED IT WITH THE APPROPRIATE FUEL WITHOUT ANY ISSUES SO WHAT NOW? I HAD TO PUSH MY CAR OUT OF THE MIDDLE OF THE ROAD AND CALL A TOW SERVICE TO TOW MY CAR HOME. OVER THE NEXT WEEK I DROVE A RENTAL TO WORK AND CALLED THE VOLKSWAGEN DEALERSHIP AND LEFT MULTIPLE MESSAGES FOR PARTS AND SERVICE AND FOR THE PERSON IN CHARGE OF EXTENDED WARRANTY. IT'S BEEN A WEEK AND THEY HAVE NOT ANSWERED. MY CAR HAS BEEN OUT OF A WARRANTY NOW FOR A WHILE, HOWEVER I HAVE MAINTAINED IT AND GIVEN IT THE PROPER CARE SO IT DOES NOT MAKE SENSE THAT A 2011 VEHICLE WOULD SIMPLY STALL IN THE MIDDLE OF THE ROAD WITHOUT A WARNING. I AM SURE THAT THIS IS A MANUFACTURER'S DEFECT AND I WOULD LIKE FOR IT TO BE RESOLVED PROMPTLY, I AM SURE I AM NOT THE ONLY ONE THAT HAS HAD THIS ISSUE IN THE PAST AS I HAVE SEEN MULTIPLE COMPLAINTS ONLINE ABOUT THIS AND THERE HAS EVEN BEEN A FEW RECALLS FOR PREVIOUS DIESEL MODELS REGARDING ISSUES SIMILAR TO MINE. *JS
Fuel/propulsion system, Jan 22, 2015
HIGH PRESSURE FUEL PUMP FAILURE, RESULTING IN DAMAGE THAT REQUIRED REPLACING THE ENTIRE DIESEL FUEL SYSTEM. REPAIR COVERED UNDER VW WARRANTY, ESTIMATED COST (ACCORDING TO VW) HAD THIS NOT BEEN COVERED WAS $8000. THIS FAILURE WAS NOT DUE TO MIS-FUELING, HOWEVER THE FUEL TANK WAS VERY LOW. I HAVE NO REASSURANCES FROM THE MANUFACTURE THAT THIS PROBLEM WILL NOT REOCCUR. *TR
Power train, Engine, Fuel/propulsion system, Jan 8, 2015
BROUGHT TO DEALER FOR A DPF LIGHT. DEALER DIAGNOSED WITH A CLOGGED PARTICULATE FILTER REPLACED UNDER WARRANTY. PICKED UP CAR DROVE ABOUT 5 MILES AND THE GLOW PLUG LIGHT CAME ON TURNED AROUND AND HEADED BACK TO DEALER CAR WENT INTO LIMP MODE (ON I93 RUSH HOUR TRAFFIC) SHUT CAR OFF IN VW PARKING LOT AND TECH COULD NOT GET IT TO START AGAIN. RECEIVED A CALL NEXT DAY WITH THE HPFP FAILURE NEWS AND THE FRAGMENT WENT THROUGH THE ENTIRE SYSTEM. DEALER TESTED FUEL AND CONFIRMED NO GAS IN THE 3/4 OF A TANK THAT IS IN THE CAR CURRENTLY. *TR
Electrical system, Engine, Fuel/propulsion system, Jan 6, 2015, fire
I HAD DRIVEN THE CAR EARLIER THAT DAY (ABOUT 40 MILES) WITH NO PROBLEMS. I GOT HOME AT ABOUT 7:30PM AND PARKED THE CAR OUTSIDE OUR HOUSE. AT ABOUT 2AM, I HEARD A BEEPING CAR HORN. I LOOKED OUTSIDE AND SAW FLAMES COMING OUT OF THE FRONT DRIVERS SIDE OF OUR BEAUTIFUL 2011 JETTA SPORTWAGEN. I DIALED 911, THE CAR CONTINUED TO BURN UNTIL THE FIRE DEPT ARRIVED AND PUT IT OUT. THE CAR IS A TOTAL LOSS. I'M ONLY HAPPY IT WASN'T PARKED INSIDE A GARAGE WHERE THE FIRE WOULD HAVE DESTROYED OUR HOUSE AS WELL. NO WORK HAD BEEN DONE ON THE CAR RECENTLY AND NO AFTERMARKET OPTIONS WERE INSTALLED. I HAVE ONLY ONE QUESTION - WHAT COULD CAUSE A COMPLETELY COLD CAR (NOT DRIVEN IN OVER 6 HOURS) TO SUDDENLY BURST INTO FLAME?? THANK YOU.
Fuel/propulsion system, Dec 17, 2014
WHILE DRIVING, THE HPFP PUMP FAILED. THE GLOW PLUG LIGHT CAME ON, STARTED TO BLINK, THE CAR WENT INTO FAIL SAFE MODE, AND THEN DIED. ALL TOOK PLACE WITHIN 6 MINUTES ON A HIGHWAY. CAR TAKEN TO DEALER AND CONFIRMED THAT THE HPFP FAILED AND SENT METAL DEBRIS INTO THE FUEL SYSTEM WHICH CONTAMINATED ALL OTHER FUEL SYSTEM COMPONENTS (PUMPS, LINES, FILTERS, HOUSINGS, INJECTORS, ETC.) VW CUSTOMER CARE PROVIDED EXCELLENT SUPPORT DURING REPAIRS WHICH REQUIRED REPLACING ALL COMPONENTS IN THE FUEL SYSTEM. THIS IS BEING REPORTED FOR TRACKING PURPOSES. *TR
Fuel/propulsion system, Dec 2, 2014
WAS DRIVING MY CAR ON A 2 LANE ROAD WHEN IT BUCKED AS IF IT HAD A CYLINDER GO DEAD FOR JUST A SECOND. NOTE: THERE IS NO WARNING WHEN THIS IS OR DOES HAPPEN. IT JUST DOES IT.... BUT IT WAS HIT AN MISS. I LOOKED AT THE DASH PANNEL AND SEEN THE GLOW PLUG LIGHT FLASHING, CHECK ENGINE LIGHT WAS ON AND THE MESSAGE CENTER SERVICE ENGINE NOW. I WAS 40 MILES FROM THE CLOSEST VW DEALER. SO, I HEADED TO THE CLOSEST AUTO PARTS SHOP TO SEE THE CODES IT HAD PRODUCED. P1007, P0088 AND P0087 ARE THE ONES I REMEMBERED. THE CAR WAS RUNNING BUT OBVIOUSLY NOT GOOD. IT LACKED ANY POWER,COULD BARELY PULL ITSELF UP A HILL UNLESS YOU DOWN SHIFTED. IT FINALLY DIED AT A INTERSECTION AND WOULD NOT RESTART. I GOT MY TRUCK AND TRAILER AND TOWED IT TO THE DEALER WHO STATED IT HAD SUFFERED HIGH PRESSURE FUEL PUMP CATISTROPHIC FAILURE.... WHEN THEY CALLED THEY STATED IT WAS GOOD AND BAD NEWS. BAD NEWS IT WAS GOING TO BE 2-3 WEEKS IN THE SHOP. GOOD NEWS IS, THERE IS SO MUCH DAMAGE (6500.00) WORTH THAT VW IS PAYING FOR ALL THE REPAIRS PLUS I HAVE A LOANER CAR. THE WHOLE FUEL SYSTEMS HAS TO BE REPLACED. 1 IN TANK FUEL PUMP AND PRE HIGH PRESSURE FUEL PUMP AND THE PRIMARY HPFP THE ONE THAT SELF IMPLODED THE INJECTORS, AND ALL THE FUEL LINES AND FILTERS. REASON IS THE METAL PARTS THAT FLOATED THRU THE SYSTEM COULD BLOCK ANY PART OF THE FUEL SYSTEM OR BE HUNG UP AND IF SO, COULD RETURN TO THE FUEL TANK AND BE PUMPED BACK IN. WITH SUCH CLOSE TOLERANCES ANY THING COULD INTURN RE-DESTROY THE SYSTEM SO TOTAL REPLACEMENT IS REQUIRED. THIS WAS THE FIRST TIME IN 35 YEARS I WAS LEFT ON THE SIDE OF THE ROAD. THANKS VW CORPORATION FOR OWNING UP TO THIS ISSUE AND COMPLETING THE REPAIRS. *JS
Engine, Fuel/propulsion system, Oct 6, 2014
PURCHASED THIS CAR NEW IN 2011. VW FIXED THE FUEL EXHAUST PORTS. ENGINE LIGHT CAME ON AGAIN AND DEALER STATED THAT THE PARTICULATE FILTER AND CATALYTIC CONVERTER BOTH NEEDED TO BE REPLACED. ALSO WARNED THAT THE FUEL PUMP HAD SERIOUS ISSUES. I HAD ONE YEAR LEFT TO PAY THIS CAR OFF, IT HAD 90K MILES ON IT AND I HAD TO TURN IT IN. HOW CAN THEY GET AWAY WITH SELLING A BRAND NEW CAR FOR $28K TO HAVE IT CRAP OUT WITH NO REPERCUSSIONS LIKE THIS? *TR
Power train, Fuel/propulsion system, Sep 25, 2014
DRIVING ON I-5 SOUTHBOUND IN OUR 2011 VW JETTA TDI; MY CAR DROPPED HORSE POWER AND THE GLOW PLUG LIGHT STARTED BLINKING. THE CAR DID NOT SHUT OFF, BUT THE HORSE POWER WAS CUT SIGNIFICANTLY. WE STOPPED AT THE NEXT INTERCHANGE 6 MILES AWAY AND CALLED VW. THEY SAID IT SHOULD BE LOOKED AT AND SCHEDULED AN APPOINTMENT FOR THE NEXT MONDAY. I TURNED THE CAR OFF. IT RESTARTED AND THE GLOW PLUG LIGHT WAS NOT ON. CAR FUNCTIONED NORMALLY ON THE DRIVE HOME (35 MILES). I TOOK THE CAR TO THE DEALERSHIP ON MONDAY AND THEY RAN SOME TESTS. THE HPFP ON THE ENGINE WAS OUT. IT SOUNDS LIKE IT IS A KNOWN ISSUE. IT IS COVERED BY MY 60 POWER TRAIN WARRANTY. BUT MY CAR ONLY HAS 34,000 MILES. IT SOUNDS LIKE THERE ARE QUITE A FEW ISSUES ON THIS TYPE OF TDI WITH THE HPFP. IS THIS SOMETHING THE NTSB WILL BE INVESTIGATING? *TR