2011 Volkswagen Jetta
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 640 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Jetta model years with reports.
Of the 2011 reports, 28 involved a crash and 12 involved a fire. 16 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Other or unspecifiedSep 25, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.
Campaign 19V679000 on NHTSA.gov
Electrical system, ignition, anti-theft, control moduleAug 22, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began November 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 37M2.
Campaign 19V615000 on NHTSA.gov
Air bags, frontalAug 4, 2015
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Campaign 15V483000 on NHTSA.gov
Suspension, rearOct 20, 2014
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2013 Jetta vehicles manufactured March 1, 2010, to November 30, 2012, and 2012-2013 Beetle vehicles manufactured March 1, 2011, to July 31, 2013. The durability of the rear trailing arms may be reduced in vehicles whose rear trailing arms have been previously deformed, such as a result of a rear or side-rear impact crash.
The reduced durability of the trailing arm may result in its sudden fracture, possibly causing loss of vehicle control and increasing the risk of a crash.
Volkswagen will notify owners, and dealers will install a sheet metal inlay on the rear axle trailing arms designed to prevent a sudden loss of control in the event of trailing arm sudden fracture, free of charge. The recall began April 7, 2015. Owners may contact Volkswagen customer service at 1-800-893-5298.
Campaign 14V656000 on NHTSA.gov
Engine and engine cooling, engineMar 7, 2014
The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.
A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.
Campaign 14E007000 on NHTSA.gov
Fuel system, dieselOct 3, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL 2009-2012 JETTA AND JETTA SPORTWAGEN VEHICLES, MANUFACTURED FROM MAY 2008 THROUGH SEPTEMBER 2011, MODEL YEAR 2010-2012 VOLKSWAGEN GOLF VEHICLES, MANUFACTURED FROM MAY 2009 THROUGH SEPTEMBER 2011, AND MODEL YEAR 2010-2012 AUDI A3 VEHICLES, MANUFACTURED FROM SEPTEMBER 2009 THROUGH SEPTEMBER 2011, THAT ARE EQUIPPED WITH A 2.0L TDI COMMON RAIL DIESEL ENGINE/CLEAN DIESEL ENGINE. THE FUEL INJECTION PULSES COULD COINCIDE WITH THE NATURAL FREQUENCY OF THE INJECTOR LINE #2, IN SPECIFIC LOAD AND RPM CONDITIONS. THIS RESONANCE CREATES ADDITIONAL STRESS IN THE FUEL LINE.
DUE TO THE RESONANCE CONDITION, INJECTOR LINE NUMBER 2 COULD DEVELOP SMALL CRACKS WHICH COULD LEAD TO FUEL LEAKAGE. LEAKING FUEL IN THE PRESENCE OF AN IGNITION SOURCE, MAY LEAD TO A FIRE.
VOLKSWAGEN WILL INSTALL AN IMPROVED FUEL INJECTOR LINE FOR THE NUMBER 2 CYLINDER ON CERTAIN VEHICLES AND WILL INSTALL VIBRATION DAMPERS ON ALL OF THE INJECTOR LINES. VOLKSWAGEN AND AUDI WILL NOTIFY OWNERS TO HAVE THE VEHICLES REPAIRED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V490000 on NHTSA.gov
Engine and engine cooling, exhaust systemSep 8, 2011
VOLKSWAGEN IS RECALLING CERTAIN STAINLESS STEEL EXHAUST TIPS, PART NUMBER 1K0 071 910 U, SOLD AS ACCESSORY EQUIPMENT FOR USE ON MODEL YEAR 2011-2012 JETTA SEDAN VEHICLES MANUFACTURED FROM MARCH 18, 2010, THROUGH AUGUST 22, 2011. THESE EXHAUST TIPS MAY EXTEND BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. IT IS POSSIBLE FOR INADVERTENT CONTACT TO OCCUR WITH A PERSON'S LEG.
IF THE TAILPIPE EXTENSION IS HOT DURING INADVERTENT CONTACT, A BURN COULD OCCUR.
DEALERS WILL INSPECT AND REPLACE THE STAINLESS STEEL EXHAUST TIPS AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11E036000 on NHTSA.gov
Engine and engine cooling, exhaust systemSep 7, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2011-2012 JETTA SEDAN VEHICLES MANUFACTURED FROM MARCH 18, 2010, THROUGH AUGUST 22, 2011. SOME VEHICLES HAD A STAINLESS STEEL EXHAUST TIP INSTALLED AT THE PORT DURING IMPORTATION. THESE EXHAUST TIPS MAY EXTEND BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. IT IS POSSIBLE FOR INADVERTENT CONTACT TO OCCUR WITH A PERSON'S LEG.
IF THE TAILPIPE EXTENSION IS HOT DURING INADVERTENT CONTACT, A BURN COULD OCCUR.
DEALERS WILL INSPECT AND REPLACE THE STAINLESS STEEL EXHAUST TIPS AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V466000 on NHTSA.gov
Electrical system, wiring, fuses and circuit breakersMar 29, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2011 JETTA VEHICLES, MANUFACTURED FROM MARCH 2010 THROUGH MARCH 2011. THESE VEHICLES MAY HAVE AN ELECTRICAL WIRING AND FUSE LAYOUT WHERE THE CONVERTER BOX IS PROTECTED BY THE SAME FUSE USED BY THE SIGNAL HORN AND THE ANTI-THEFT ALARM SYSTEM. SHOULD THAT FUSE BE BLOWN, THE CONVERTER BOX WILL BE DISCONNECTED FROM THE POWER SUPPLY WHICH, IN TURN, WILL SHUT OFF APPLICATIONS SUCH AS THE ENGINE MANAGEMENT SYSTEM, LIGHTING SYSTEM, AND WIPERS.
SHOULD THIS HAPPEN WHILE THE VEHICLE IS BEING DRIVEN, THE ENGINE COULD STALL, OR THE HEADLIGHTS OR WIPERS COULD TURN OFF UNEXPECTEDLY, POTENTIALLY LEADING TO A CRASH WITHOUT WARNING.
VOLKSWAGEN WILL NOTIFY OWNERS WHEN SUFFICIENT QUANTITIES OF REPAIRS KITS ARE AVAILABLE. DEALERS WILL SEPARATE THE WIRING FOR THE HORN AND THE THEFT PROTECTION HORN FROM THE POWER SUPPLY OF THE CONVERTER BOX AND ROUTE THE WIRES TO SEPARATE FUSES TO CORRECT THE CONDITION FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING APRIL 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V196000 on NHTSA.gov
Representative owner complaints: fuel/propulsion system
81 reports, newest first. Show all
Fuel/propulsion system, Sep 9, 2014
DRIVING THE CAR AT FREEWAY SPEEDS PRIOR TO TAKING THE EXIT. WHEN WE TOOK THE EXIT, THERE WAS A SUDDEN LOSS OF POWER AND THE VEHICLE WOULD NOT GO OVER 1000 RPM. THE VEHICLE WAS LIMPED TO THE SHOULDER WHERE IT DIED AND WOULD NOT RESTART. VEHICLE WAS TOWED TO THE MECHANIC SHOP WHERE THEY ARE IN THE PROCESS OF REPAIRS. THE VW IS EQUIPPED WITH A 2.0L TDI ENGINE AND I HAVE READ MULTIPLE OTHER REPORTS OF THE SAME ISSUES OCCURRING INVOLVING THE HPFP FAILING. *TR
Fuel/propulsion system, May 15, 2014
CAR WAS RUNNING SMOOTH AND PARKED IN THE DRIVEWAY AND THEN WOULDN'T TURN OVER. BATTERY POWER WAS FINE, HOSES WERE FINE(VACUUM OK) AND THEN IDENTIFIED THAT FUEL MIGHT BE THE PROBLEM, USED MULTIMETER TO IDENTIFY THAT FUEL PUMP UNDER BACK SEAT WAS DEAD AND PROMPTLY ORDERED A NEW ONE AND REPLACED IT. NOT EXPECTED FOR A CAR WITH 45,000 MILES AND A 2011 DIESEL BUT THIS IS APPARENTLY A COMMON PROBLEM. HAD IT IN FOR REGULAR MAINTENANCE AT THE DEALER TOO. *TR
Engine and engine cooling, Fuel/propulsion system, May 14, 2014
I WAS IN THE DRIVE THRU OF MC DONALDS THEN CAME A TERRIBLE RATTLE FROM UNDER THE CAR, 10 SECONDS LATER THE CAR TURNED OFF. TURNED IT BACK ON AND GLOW PLUG LIGHT WAS FLASHING PARKED THE CAR IMMEDIATELY. TURNED IT BACK ON AND HAD LITTLE TO NO POWER THEN CAME TO A HALT, TRIED TO TURN IT BACK ON AND WOULD NOT START. HAD IT TOWED TO VW THERE LOOKING AT IT I'M WAITING ON A RESPONSE. THIS IS NOT SUPPOSED TO HAPPEN THIS EARLY. I ALWAYS HAD IT SERVICED AT THE DEALER. ON TIME. HELP US!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! FROM THE OTHER COMPLAINTS MY STRESS HAS HIT A LIMIT. IF IT COSTS 10K TO FIX. THEN I COULD OF BOUGHT A BMW OR WHATEVER. 24K + 10K = 34K I'M SAD :( *TR
Fuel/propulsion system, May 12, 2014
THE VEHICLES GLOW PLUG LIGHT STARTED FLASHING, THE CAR STARTED RUNNING SLUGGISH, I QUICKLY PULLED INTO A GAS STATION. I TURNED OFF THE CAR AND WHEN I TRIED TO RESTART IT, IT WOULD CRANK BUT NOT START. I HAD IT TOWED TO MY MECHANIC, WHO AFTER SOME INVESTIGATION DISCOVERED THE HIGH PRESSURE FUEL PUMP FAILED AND SENT METAL SHAVINGS THROUGHOUT THE FUEL SYSTEM. LINES, INTAKE, FUEL INJECTORS ALL HAVE BEEN AFFECTED. I AM BEING QUOTED SEVERAL THOUSANDS TO REPAIR. THIS SHOULD SIMPLY NOT HAPPEN, I SEE IT AS FAULTY ENGINEERING! *TR
Fuel/propulsion system, Mar 31, 2014
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE SUDDENLY STALLED AND EXPERIENCED A REDUCTION IN POWER. THE CONTACT WAS UNABLE TO RESTART THE ENGINE. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL INJECTOR SYSTEM AND FUEL PUMP HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND NO SOLUTION WAS OFFERED. THE FAILURE MILEAGE WAS 33,000.
Vehicle speed control, Fuel/propulsion system, Feb 28, 2014
I WAS DRIVING DOWN THE INTERSTATE AT 70MPH WHEN MY ENGINE CONTROL LIGHT CAME ON. I LOST ALL POWER IN THE CAR. ONCE I LET GO OF THE PEDAL, THE CAR BEGAN TO STALL. WHILE PUSHING THE GAS PEDAL COMPLETELY, I COULDN'T GO ANY FASTER THAN 60MPH. ONCE I GOT OFF AT AN EXIT AND HAD TO COME TO A STOP, THE CAR COMPLETELY STALLED AND WOULD NOT START AGAIN. THE HIGH PRESSURE FUEL PUMP HAD APPARENTLY FAILED.I HAD TO HAVE IT TOWED TO VW TO BE DIAGNOSED AND THEY STATE IT IS THE HIGH PRESSURE FUEL PUMP, AND THAT THIS IS A KNOWN ISSUE. WHILE I WAS STILL AT THE VW SERVICE CENTER IN OCALA, I CALLED VW USA, WHO CLAIMS THEY ARE NOT HAVING ANY PROBLEMS WITH THESE PUMPS AND ASKED WHERE I GOT THIS INFORMATION. I HAD TO DEMAND TO SPEAK WITH A SUPERVISOR WHICH THEY WOULD NOT LET ME TALK TOO. THE REP PUT ME ON HOLD TO SPEAK WITH THEM. FINALLY SHE CAME BACK AND SAID SHE WAS JUST MADE AWARE OF SOMETHING THAT I NEED TO GO TO THE SERVICE MANAGER AND SPEAK WITH HIM. I DID SO AND HE SAID THAT HE IS PUTTING IN A SPECIAL REQUEST FOR CUSTOMERS THAT ARE OUT OF WARRANTY. I NOW HAVE BEEN WAITING 3 DAYS WITH NO RESPONSE. THE SERVICE MANAGER HAS BEEN VERY HELPFUL AND KIND IN ATTEMPTING TO RESOLVE THIS ISSUE, SO THE ISSUE IS NOT WITH THEM. THE ISSUE IS THAT I AM ABLE TO SEARCH THE INTERNET AND FIND IN A MULTITUDE OF SITES, WHERE THESE VEHICLES ARE HAVING THIS ISSUE, YET I AM STILL WAITING AFTER 3 DAYS TO GET MY VEHICLE REPAIRED. I DID NOT PUT ANY REGULAR GASOLINE IN MY VEHICLE. I AM A DIE HARD DIESEL CUSTOMER AND KNOW BETTER. I AM ALSO ABLE TO VIEW THE OPEN INVESTIGATION THROUGH THIS SITE WHICH INCLUDES MY 2011 VW JETTA TDI. A CO-WORKER OF MINE ALSO JUST HAD THIS EXACT PROBLEM WITH HIS 2012 VW JETTA TDI, WITH SIMILAR MILEAGE, AND EVEN HAD A SECOND FAILURE, BOTH OF WHICH VW COVERED AT NO COST TO THE CUSTOMER, I AM BEGINNING TO GROW EXTREMELY FRUSTRATED WITH THIS SITUATION I WOULD LIKE IT RESOLVED. *TR
Engine, Fuel/propulsion system, Sep 20, 2013
HIGH PITCHED WHINE, SUDDEN STALL AT HWY SPEED. THE FUEL LIGHT AND SERVICE ENGINE NOW LIGHT CAME ON. THE VEHICLE WOULD NOT RUN AND REQUIRED A TOW TO THE DEALERSHIP. I WAS NOTIFIED IT WOULD BE A $5000+ REPAIR AND THE HPFP FAILED REQUIRING THE ENTIRE FUEL SYSTEM TO BE REPLACED. *TR
Fuel/propulsion system, Jul 15, 2013
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA SPORTS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, AN UNUSUAL WIRE SYMBOL WARNING ICON ILLUMINATED ON THE INSTRUMENT PANEL IN ADDITION TO A REDUCTION IN ENGINE POWER. AFTER DRIVING 30 ADDITIONAL MILES, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE HIGH PRESSURE FUEL PUMP FAILED. THE VEHICLE WAS REPAIRED. AFTER THE REPAIR WAS PERFORMED, A DIFFERENT UNKNOWN WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 109,000. THE VIN WAS UNAVAILABLE.
Fuel system, Diesel, Fuel/propulsion system, Jul 9, 2013
WHILE DRIVING ON THE FREEWAY, THE GLOW PLUG LIGHT BEGAN TO FLASH AND A "SERVICE ENGINE NOW" INDICATOR LIT. AT THIS TIME, THE CAR ENTERED LIMP MODE AND POWER WAS GREATLY REDUCED. I DECIDED TO DRIVE STRAIGHT TO THE DEALER TO DROP IT OFF. OVER THE NEXT FEW MINUTES THE CAR PRODUCED LESS AND LESS POWER (A FEELING AKIN TO RUNNING OUT OF GAS, BUT THERE WAS STILL 1/2 TANK OF DIESEL IN THE CAR) UNTIL IT DIED AND WOULD NOT RESTART. NO OTHER WARNINGS, NO OTHER DRIVABILITY CUES, JUST A DEAD CAR ON THE FREEWAY UNABLE TO BE STARTED OR MOVED. THIS COULD HAVE BEEN EXTREMELY DANGEROUS/POSSIBLY FATAL HAD I NOT BEEN LUCKY ENOUGH TO FORCE MY WAY TO THE SHOULDER BEFORE THE CAR COMPLETELY GAVE OUT. SO TO SUM UP - ONE OWNER (PURCHASED NEW) DIESEL JETTA; CAR MAINTAINED BY DEALER AT APPROPRIATE INTERVALS. FUELED AT PRETTY MUCH THE SAME THREE STATIONS FOR MUCH OF ITS LIFE, NEVER HAD A NON-DIESEL PUMP ANYWHERE NEAR IT; DRIVING PERFECTLY ONE MINUTE, FIVE MINUTES LATER, A DEAD CAR. IT HAS BEEN TOWED TO THE DEALER TODAY, FROM THE SYMPTOMS IT SOUNDS LIKE THE NOTORIOUS HIGH PRESSURE FUEL PUMP (HPFP) HAS CATASTROPHICALLY FAILED. *TR
Fuel/propulsion system, Jun 18, 2013
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA WAGON. THE CONTACT STATED THAT WHILE DRIVING 75 MPH, THE COIL LIGHT ILLUMINATED. THE VEHICLE THEN STALLED AND THE CONTACT SMELLED FUEL INSIDE THE VEHICLE. THE CONTACT PULLED OVER AND EXITED TO INSPECT THE VEHICLE. THE CONTACT THEN NOTICED A FUEL LEAK ON THE GROUND AND ON THE ENGINE. THE VEHICLE WAS TOWED TO A DEALER BUT WAS NEITHER DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS 35,000.
Fuel/propulsion system, Jun 12, 2013
2011 VOLKSWAGEN TDI JETTA. CAME TO A THREE WAY LIGHT, THE LIGHT CHANGED, I HIT THE GAS AND THE CAR DIED. I WAS IN THE TURN LANE AT THE BOTTOM OF A HILL AT A BUSY INTERSECTION. I TRIED SEVERAL TIMES TO RESTART TO NO AVAIL. NO ENGINE CODES OR ERROR MESSAGES. HAD THE VEHICLE TOWED TO THE DEALERSHIP WHERE THEY FOUND METAL SHAVINGS IN THE FUEL FILTER. PARTS ARE BEING ORDERED AND THE FUEL SYSTEM IS BEING REPLACED. WAITING TO HEAR WHEN THE PARTS ARE IN AND THE WORK IS COMPETED. *TR
Fuel/propulsion system, Jun 11, 2013
WHILE DRIVING 65 MPH THE VEHICLE BEGAN TO SPUTTER. THE GLOW PLUG COIL LIGHT BEGAN TO FLASH AND THE CAR STALLED WHILE ON THE INTERSTATE. TRIED TO MOVE IMMEDIATELY TO THE SHOULDER ALMOST CAUSING AN ACCIDENT AT HIGH SPEED. TURNED THE KEY OFF AND RESTARTED THE VEHICLE AND THE CHECK ENGINE LIGHT STAYED ON. DROVE IT BACK TO THE DEALERSHIP UNDER VERY REDUCED POWER. THE DEALER HAD JUST COMPLETED MY 40,000 SERVICE ONLY HOURS BEFORE. NOW BEING TOLD THAT THE HIGH PRESSURE FUEL PUMP AND ONE OF THE INJECTORS IS BAD. CLAIMING BAD FUEL BUT THAT IS NOT CORRECT. HAVE ONLY BURNED HIGH QUALITY DIESEL IN THE VEHICLE AND HAD ALL SERVICES DONE. APPEARS THAT THIS IS A RECURRING PROBLEM ON THESE CARS AND IT'S AMAZING SOMEONE HAS NOT BEEN HURT. VW NEEDS TO ISSUE A RECALL ON THIS PROBLEM. THE ESTIMATE TO REPAIR IS $10K AND IT'S NOT COVERED BY WARRANTY. *TR
Power train, Engine, Fuel/propulsion system, Mar 29, 2013
WHILE DRIVING DOWN THE HIGHWAY AT 70 MPH THE ENGINE LOST POWER AND COASTED TO A STOP ON THE SIDE OF THE HIGHWAY WITH SEVERAL LIGHTS ON THE DASH FLASHING AND IT APPEARS FROM RESEARCH ON THE INTERNET THIS IS A COMMON PROBLEM THAT THE HPFP QUITS AND THE CAR WILL NOT ACCELERATE. THE MOTOR IS A DIESEL TDI. *TR
Fuel/propulsion system, Mar 29, 2013
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING LAMP ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP EXPLODED DUE TO FUEL CONTAMINATION AND AS A RESULT, THE FUEL PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 20,000. *TR
Fuel/propulsion system, Mar 18, 2013
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 70 MPH AND APPLYING THE BRAKES IN AN ATTEMPT TO AVOID ANOTHER MOTORIST, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSIS. THE CONTACT WAS INFORMED THAT THE FUEL INJECTOR LINE WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 33,000.
Fuel system, Diesel, Power train, Engine, Fuel/propulsion system, Feb 11, 2013
APPROXIMATELY A YEAR AGO, MY ENGINE BEGAN TO GIVE A CLEAR SENSE OF THE CAR SHUDDERING OR ROCKING BACK AND FORTH. WHILE SOMETIMES THE FEELING WOULD OCCUR EVEN WHEN STOPPED AT A LIGHT, THE VAST MAJORITY OF THE TIME THIS OCCURRED WHILE I WAS DRIVING AT CONSISTENT LOW SPEEDS. IN ALMOST ALL CASES, I WAS ATTEMPTING TO MAINTAIN A CONSISTENT SPEED AROUND EITHER 13PMH OR 30 MPH. EVENTUALLY, I FOUND THE ROCKING MOTION VERY EASY TO REPRODUCE. I'D SET THE CAR TO 30 MPH VIA CRUISE CONTROL AND DRIVE DOWN A STRAIGHT ROAD WITH VERY SLIGHT UPWARD AND DOWNWARD SLOPES. WHILE IT HAPPENS EVEN ON FLAT GROUND, I FOUND THAT A SLIGHT DECLINE IS MOST LIKELY TO REPRODUCE THE FEELING. MY BEST GUESS IS THAT THERE'S SOMETHING ABOUT THE WAY THE FUEL SUPPLY SYSTEM/TRANSMISSION IS TRYING TO DETERMINE WHETHER OR NOT DIESEL NEEDS TO BE SUPPLIED TO THE ENGINE. THE FUEL SUPPLY SYSTEM SEEMS TO ALMOST CUT OUT BECAUSE GIVING DIESEL WOULD PRODUCE A SPEED TOO HIGH, AND THEN IT COMES BACK ON SUDDENLY, BECAUSE GIVING IT NO DIESEL WOULD CAUSE THE CAR TO SLOW TOO MUCH. WHILE SOMETIMES THIS IS SIMPLY A NUISANCE, I HAVE HAD ON MANY OCCASIONS FELT THAT IT WAS A GENUINE SAFETY HAZARD SINCE I COULDN'T PREDICT HOW THE ENGINE WOULD REACT. THIS IN COMBINATION WITH OVERLY STRONG ENGINE BREAK WHEN LETTING OFF OF THE ACCELERATOR AND DELAYED ACCELERATION WHEN STEPPING ON THE PEDDLE THAT CAN CAUSE INCONSISTENCIES AND SAFETY HAZARDS WHEN MANEUVERING IN STOP AND GO TRAFFIC ON THE HIGHWAY. I'VE MENTIONED THIS PROBLEM EVERY SINGLE TIME I'VE TAKEN MY CAR IN FOR IT'S REGULARLY SCHEDULED MAINTENANCE. THE VEHICLE HAS A DIESEL DSG ENGINE, AND AS I'VE BEEN TOLD BY SERVICE TECHNICIANS AND REPRESENTATIVES, SOME OF THE THINGS LIKE STRONG ENGINE BREAKING ARE ASSOCIATED WITH THIS TYPE OF ENGINE. HOWEVER, THE CAR'S ROCKING MOTION CERTAINLY GOES BEYOND ANYTHING THAT COULD REALISTICALLY BE CONSIDERED NORMAL AND SAFE. *TR
Fuel system, Diesel, Fuel/propulsion system, Dec 29, 2012
I HAD JUST EXITED THE HIGHWAY, WHEN THE ENGINE DIED AT 35 MPH. THE CAR WOULD NOT RESTART AFTERWARDS. THE DEALER INDICATED THAT THE FUEL SYSTEM WAS CONTAMINATED WITH METAL SHAVINGS. THIS APPEARS TO BE ANOTHER CASE OF FAILURE OF THE HIGH PRESSURE FUEL PUMP WITH THE 2.0 TDI ENGINE. ONLY DIESEL FUEL HAS *EVER* BEEN USED IN THE VEHICLE. AS PER VW'S TSB, THE DEALER TESTED THE FUEL AND INDICATED THAT IT WAS OK. VW COVERED THE REPLACEMENT OF THE ENTIRE FUEL SYSTEM UNDER WARRANTY. OTHERWISE, THIS WOULD HAVE COST APPROXIMATELY $10K. *TR
Fuel system, Diesel, Fuel/propulsion system, Dec 11, 2012
TDI DIESEL JETTA WITH 30,000 MILES BY ORIGINAL OWNER WAS BEING DRIVEN 35 MPH CITY SECONDARY STREETS, VEHICLE ABRUPTLY LOST POWER. COASTED TO SIDE OF ROAD. POLICE WERE CALLED, THEY ASCERTAINED THAT LOCATION WAS SAFE ENOUGH UNTIL TOW. TOWED TO DEALER. DEALER SAID FUEL PUMP HAD FAILED. VEHICLE HAD BEEN TO DEALER A FEW DAYS BEFORE FOR 30,000 MILE SERVICE. DIESEL FUEL ALMOST ALWAYS PURCHASED AT SAME 3 YR OLD BUSY STATION, AND CAR WAS RUNNING ON SAME TANK OF FUEL AS WHEN IT WAS SERVICED. THERE WAS NO WARNING OF PROBLEMS, NO HESITATION, NO LOSS OF POWER, NO WARNING LIGHTS BEFORE TOTAL SHUTDOWN OF ENGINE. ON A FREEWAY, THIS COULD HAVE BEEN VERY DANGEROUS. *TR
Fuel/propulsion system, Nov 13, 2012
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE THE VEHICLE WAS AT THE DEALER FOR ROUTINE MAINTENANCE THE ENGINE WARNING LIGHT ILLUMINATED. THE DEALER PERFORMED A DIAGNOSTIC; THE FAILURE WAS LOCATED AT THE FUEL PUMP FILTER. THE DEALER ADVISED THAT THE FUEL USED CONTAMINATED THE FUEL PUMP FILTER WITH DIBRIS. THE FUEL PUMP WAS REPLACED, HOWEVER THE FAILURE WAS NOT CORRECTED; THE ENGINE LIGHT ILLUMINATED AND THE VEHICLE MADE A LOUD NOISE WHILE DRIVING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 20,200.
Fuel system, Diesel, Fuel/propulsion system, Nov 7, 2012
JETTA TDI HIGH-PRESSURE FUEL PUMP & FUEL LINE BLOW-OUT; STALLING OF ENGINE. *TR
Engine, Fuel/propulsion system, Oct 18, 2012
NEVER RECEIVED THE RECALL NOTICE FOR LEAKY FUEL LINES BY MY LOCAL DEALER. MY CAR DEVELOPED A LEAK AND ALMOST CAUSED A CRASH AS IT SHUT DOWN WHILE DRIVING DOWN THE ROAD.I AM FURIOUS AS I NOW ALSO LEARNED THERE IS FUEL PUMP FAILURES BEING INVESTIGATED BY YOUR ORGANIZATION AND THE DEALER DOESN'T WANT TO REPLACE IT RIGHT NOW WHILE THEY ARE DOING THE FUEL LINES? THIS CAR IS 14 MONTHS OLD THERE IS NO REASON WHY THIS SHOULDN'T ALL BE REPLACED AND WARRANTIED FOR MUCH LONGER I DON'T BELIEVE THESE CARS ARE SAFE OR DEPENDABLE TO DRIVE AND IT'S BRAND NEW! I THINK VW HAS DONE A HORRIBLE JOB AND I DON'T WANT TO EVER BUY A VW AGAIN. *TR
Fuel system, Diesel, Power train, Fuel/propulsion system, Oct 16, 2012
CAR ENGINE STOPPED SUDDENLY WHILE DRIVING. DRIFTED TO SIDE OF ROAD; CAR WOULD NOT RESTART. HAD TO PAY $250 FOR TOW TO DEALER. SERVICE PERSON CALLED TO SAY THERE WAS METAL IN MY FUEL SYSTEM/TANK, BUT THEY DIDN'T KNOW WHAT WAS WRONG. HE ALSO ACCUSED ME OF PUTTING THE WRONG GAS IN MY CAR. I INFORMED SERVICE PERSON THAT IT TOOK 5 SECONDS ON THE INTERNET TO LEARN ABOUT THE NHTSA INVESTIGATION INTO THE MANY HIGH PRESSURE FUEL SYSTEM FAILURES THAT CAUSE ENGINE TO STOP RUNNING. INTERESTINGLY, HE CALLED BACK 2 HOURS LATER AND ACKNOWLEDGED THAT FUEL SYSTEM AND POWERTRAIN AND OTHER STUFF NEED TO BE REPLACED. THIS IS AN UNSAFE CAR. I COULD HAVE BEEN GOING 65 ON THE FREEWAY WITH A SMALL CHILD OR OTHER PEOPLE IN THE CAR, ALL OF WHOM COULD HAVE BEEN SERIOUSLY INJURED WHEN CAR SUDDENLY LOOSES ALL POWER AND MOMENTUM. MANY ONLINE COMPLAINT REPORTS ARE FOR SECOND FAILURES, AFTER REPAIR. I DO NOT TRUST THE SERVICE DEPT. OF ANY VOLKSWAGEN DEALER AND HAVE NO CONFIDENCE THAT THE PROBLEM IS ELIMINATED. I AM AFRAID TO DRIVE THE CAR. *TR
Fuel system, Diesel, Fuel/propulsion system, Oct 6, 2012
2011 JETTA TDI DIESEL - SECOND OCCURRENCE OF ENGINE STALL DUE TO HIGH PRESSURE FUEL PUMP (HPFP) FAILURE WHILE DRIVING AT 40 PLUS MILES PER HOUR. CAR STALLED AND WOULD NOT RESTART AND HAD TO BE TOWED TO DEALER. THIS IS THE SECOND TIME THAT THIS CAR HAS BEEN TOWED DUE TO A DEFECTIVE DESIGN WHICH RESULTS IN THE HIGH PRESSURE PUMP FAILING SENDING DEBRIS THROUGHOUT THE SYSTEM. NHTSA SAYS IN CONCLUDING STATEMENTS DATED 12/21/12 THAT (NHTSA RECALL NO. 11V-490) 'THE ACTION TAKEN BY VOLKSWAGEN IS SUFFICIENT TO RESOLVE THE ISSUES RAISED BY THIS INVESTIGATION. I CAN ASSURE YOU THAT THE DEFECT REMAINS AND IS POTENTIALLY A SERIOUS SAFETY ISSUES AS THE CAR SUDDENLY STALLS WHILE IN MOTION. AS THIS IS THE SECOND REPLACEMENT OF THE FUEL SYSTEM THE DEFECT REMAINS A PROBLEM AND THE CONSUMER IS EXPOSED TO NOT ONLY SAFETY ISSUES BUT HIGH COSTS IN REPAIR AT $10,000+ IF THE CAR IS NOT UNDER WARRANTY. THE TREND IS CONTINUING WITH 2012 TDIS AS WELL. PLEASE FORCE VW TO ADDRESS THIS ISSUE AS I NOW HAVE AN UNSAFE CAR. *TR
Fuel/propulsion system, Oct 6, 2012
A WARNING LIGHT CAME ON, AND THE ENGINE BEGAN PERFORMING POORLY AT 75MPH ON A BUSY HIGHWAY. SLOWING TO EXIT ABOUT A MILE FURTHER, THE ENGINE ABRUPTLY STALLED AND QUIT ON THE OFF RAMP. THE REPAIR REPORT INDICATED THAT IT WAS AN INTERNAL HIGH PRESSURE FUEL PUMP FAILURE. IT CAUSED METAL PIECES TO SPREAD THROUGHOUT THE FUEL SYSTEM. THE TOTAL FOR PARTS ONLY WAS $4445. PROBLEM IS BEING BLAMED ON FUEL QUALITY IN THE US. *TR
Fuel/propulsion system, Oct 6, 2012
MORNING RUSH HOUR TRAFFIC IN NEW ORLEANS (CENTER LANE) WHEN GLOW PLUG LIGHT STARTED FLASHING AND NO POWER TO CHANGE LANES. AT THIS TIME, TRYING NOT TO GET RUN OVER, I MANAGED TO GET OVER AND COAST TO AN OFF RAMP INTO THE LOWER 9TH WARD(SCARY). CAR WAS DEAD AND WOULD NOT START. BROUGHT TO A DEALERSHIP AND WAS TOLD IT WOULD BE 1 WEEK BEFORE IT COULD BE LOOKED AT IT. NOT KNOWING IF IT WAS COVERED UNDER WARRANTY NO RENTAL WAS GIVEN AND HAD TO BE PICKED UP BY WIFE, 100 MILES AWAY. ONE WEEK LATER WAS NOTIFIED THE HIGH PRESSURE FUEL PUMP HAD FAILED AND EXTENDED WARRANTY WOULD COVER THE COST FOR $109 BUCKS. IT'S AMAZING HOW I BOUGHT THE EXTENDED WARRANTY AND A MAJOR PART GOES OUT AND I GOT NO RENTAL AND IT'S GOING TO COST ME MONEY. VW DOESN'T STAND BEHIND THEIR PRODUCT.END RESULT FROM OWNING A VW TDI, GETTING RUN OVER AT 5 A.M IN THE MORNING, BEING STRANDED IN THE LOWER NINTH WARD OF NEW ORLEANS FOR 3 HOURS SCARED TO GET OUT OF CAR, RIDE WITH WRECKER FOR 1 HOUR TO DEALERSHIP, NO RENTAL CAR TO GET BACK TO WORK, WAIT FOR 1.5 HOURS FOR FAMILY MEMBER TO COME GET ME, WAIT FOR 1 WEEK TO BE TOLD THE REPAIR COST WOULD BE @7K AND A REMANUFACTURED PART WOULD BE PUT BACK, COST OF $109 FOR WARRANTY, ANOTHER WEEKS WAIT FOR REPAIR AND BEST OFF BEING STUCK WITH A CAR THAT HAS NO TRADE IN AFTER ANYONE CHECKS CARFAX. WHILE BEING STRANDED AND CHECKING INTERNET FIND OUT VW IS HAVING MAJOR PROBLEMS WITH THIS AND IT COULD HAVE BEEN PREVENTED WITH A RECALL. *TR