2011 Volkswagen Jetta
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 640 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Jetta model years with reports.
Of the 2011 reports, 28 involved a crash and 12 involved a fire. 16 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Other or unspecifiedSep 25, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.
Campaign 19V679000 on NHTSA.gov
Electrical system, ignition, anti-theft, control moduleAug 22, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began November 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 37M2.
Campaign 19V615000 on NHTSA.gov
Air bags, frontalAug 4, 2015
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Campaign 15V483000 on NHTSA.gov
Suspension, rearOct 20, 2014
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2013 Jetta vehicles manufactured March 1, 2010, to November 30, 2012, and 2012-2013 Beetle vehicles manufactured March 1, 2011, to July 31, 2013. The durability of the rear trailing arms may be reduced in vehicles whose rear trailing arms have been previously deformed, such as a result of a rear or side-rear impact crash.
The reduced durability of the trailing arm may result in its sudden fracture, possibly causing loss of vehicle control and increasing the risk of a crash.
Volkswagen will notify owners, and dealers will install a sheet metal inlay on the rear axle trailing arms designed to prevent a sudden loss of control in the event of trailing arm sudden fracture, free of charge. The recall began April 7, 2015. Owners may contact Volkswagen customer service at 1-800-893-5298.
Campaign 14V656000 on NHTSA.gov
Engine and engine cooling, engineMar 7, 2014
The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.
A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.
Campaign 14E007000 on NHTSA.gov
Fuel system, dieselOct 3, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL 2009-2012 JETTA AND JETTA SPORTWAGEN VEHICLES, MANUFACTURED FROM MAY 2008 THROUGH SEPTEMBER 2011, MODEL YEAR 2010-2012 VOLKSWAGEN GOLF VEHICLES, MANUFACTURED FROM MAY 2009 THROUGH SEPTEMBER 2011, AND MODEL YEAR 2010-2012 AUDI A3 VEHICLES, MANUFACTURED FROM SEPTEMBER 2009 THROUGH SEPTEMBER 2011, THAT ARE EQUIPPED WITH A 2.0L TDI COMMON RAIL DIESEL ENGINE/CLEAN DIESEL ENGINE. THE FUEL INJECTION PULSES COULD COINCIDE WITH THE NATURAL FREQUENCY OF THE INJECTOR LINE #2, IN SPECIFIC LOAD AND RPM CONDITIONS. THIS RESONANCE CREATES ADDITIONAL STRESS IN THE FUEL LINE.
DUE TO THE RESONANCE CONDITION, INJECTOR LINE NUMBER 2 COULD DEVELOP SMALL CRACKS WHICH COULD LEAD TO FUEL LEAKAGE. LEAKING FUEL IN THE PRESENCE OF AN IGNITION SOURCE, MAY LEAD TO A FIRE.
VOLKSWAGEN WILL INSTALL AN IMPROVED FUEL INJECTOR LINE FOR THE NUMBER 2 CYLINDER ON CERTAIN VEHICLES AND WILL INSTALL VIBRATION DAMPERS ON ALL OF THE INJECTOR LINES. VOLKSWAGEN AND AUDI WILL NOTIFY OWNERS TO HAVE THE VEHICLES REPAIRED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V490000 on NHTSA.gov
Engine and engine cooling, exhaust systemSep 8, 2011
VOLKSWAGEN IS RECALLING CERTAIN STAINLESS STEEL EXHAUST TIPS, PART NUMBER 1K0 071 910 U, SOLD AS ACCESSORY EQUIPMENT FOR USE ON MODEL YEAR 2011-2012 JETTA SEDAN VEHICLES MANUFACTURED FROM MARCH 18, 2010, THROUGH AUGUST 22, 2011. THESE EXHAUST TIPS MAY EXTEND BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. IT IS POSSIBLE FOR INADVERTENT CONTACT TO OCCUR WITH A PERSON'S LEG.
IF THE TAILPIPE EXTENSION IS HOT DURING INADVERTENT CONTACT, A BURN COULD OCCUR.
DEALERS WILL INSPECT AND REPLACE THE STAINLESS STEEL EXHAUST TIPS AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11E036000 on NHTSA.gov
Engine and engine cooling, exhaust systemSep 7, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2011-2012 JETTA SEDAN VEHICLES MANUFACTURED FROM MARCH 18, 2010, THROUGH AUGUST 22, 2011. SOME VEHICLES HAD A STAINLESS STEEL EXHAUST TIP INSTALLED AT THE PORT DURING IMPORTATION. THESE EXHAUST TIPS MAY EXTEND BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. IT IS POSSIBLE FOR INADVERTENT CONTACT TO OCCUR WITH A PERSON'S LEG.
IF THE TAILPIPE EXTENSION IS HOT DURING INADVERTENT CONTACT, A BURN COULD OCCUR.
DEALERS WILL INSPECT AND REPLACE THE STAINLESS STEEL EXHAUST TIPS AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V466000 on NHTSA.gov
Electrical system, wiring, fuses and circuit breakersMar 29, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2011 JETTA VEHICLES, MANUFACTURED FROM MARCH 2010 THROUGH MARCH 2011. THESE VEHICLES MAY HAVE AN ELECTRICAL WIRING AND FUSE LAYOUT WHERE THE CONVERTER BOX IS PROTECTED BY THE SAME FUSE USED BY THE SIGNAL HORN AND THE ANTI-THEFT ALARM SYSTEM. SHOULD THAT FUSE BE BLOWN, THE CONVERTER BOX WILL BE DISCONNECTED FROM THE POWER SUPPLY WHICH, IN TURN, WILL SHUT OFF APPLICATIONS SUCH AS THE ENGINE MANAGEMENT SYSTEM, LIGHTING SYSTEM, AND WIPERS.
SHOULD THIS HAPPEN WHILE THE VEHICLE IS BEING DRIVEN, THE ENGINE COULD STALL, OR THE HEADLIGHTS OR WIPERS COULD TURN OFF UNEXPECTEDLY, POTENTIALLY LEADING TO A CRASH WITHOUT WARNING.
VOLKSWAGEN WILL NOTIFY OWNERS WHEN SUFFICIENT QUANTITIES OF REPAIRS KITS ARE AVAILABLE. DEALERS WILL SEPARATE THE WIRING FOR THE HORN AND THE THEFT PROTECTION HORN FROM THE POWER SUPPLY OF THE CONVERTER BOX AND ROUTE THE WIRES TO SEPARATE FUSES TO CORRECT THE CONDITION FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING APRIL 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V196000 on NHTSA.gov
Representative owner complaints: fuel system
97 reports, newest first. Show all
Engine and engine cooling, Fuel system, Gasoline, Dec 28, 2011
LETTER TO ADMINISTRATOR FROM REGARDING A PROBLEM WITH HIS 2011 VOLKSWAGEN JETTA SEL. *KB THE CONSUMER STATED 13 DAYS AFTER PURCHASING THE VEHICLE, THE CHECK ENGINE LIGHT ILLUMINATED. THE CONSUMER TOOK THE VEHICLE BACK TO THE DEALER, BUT THE PROBLEM WAS NOT RESOLVED. THE CONSUMER WENT TO ANOTHER VW WHO HAS BEEN HANDLING THE PROBLEM EVER SINCE. THE CONSUMER STATED HE HAS BEEN TO THE DEALER FOUR TIMES IN ORDER TO RESOLVE THE ONGOING PROBLEM. THE CONSUMER REQUESTED THAT VOLKSWAGEN WRITE OFF THE VEHICLE AS A DEFECTIVE, UNSAFE VEHICLE; SINCE THE PROBLEM WAS IN THE FUEL SYSTEM (CODE PO456) EVAP LEAK.
Fuel system, Gasoline, Electrical system, Dec 20, 2011
ATTEMPTED TO START 2011 JETTA TDI WITH 11000 MILES AFTER IT HAD BEEN SITTING IN A PARKING LOT FOR 9 HOURS. TEMPERATURE 45F OUTSIDE. VEHICLE STARTED PERFECTLY AND THEN DIED SECONDS LATER. ATTEMPTED TO START VEHICLE AGAIN, BUT WOULD NOT TURN OVER. HAD A LOT OF TROUBLE GETTING IT TO START AND WHEN IT DID IT WAS RUNNING VERY ROUGH AND THEN WOULD DIE IMMEDIATELY. FINALLY ABLE TO START VEHICLE AND KEEP IT RUNNING AFTER APPROXIMATELY 30 MINUTES. WAS ABLE TO DRIVE 30+ MILES HOME - STARTED FINE AFTER. THIS IS THE SECOND OCCURRENCE. THIS FIRST OCCURRED APPROXIMATELY 1 MONTH AGO WITH 8000 MILES ON VEHICLE. OUTSIDE TEMPERATURE WAS IN MID FORTIES. CAR WOULD NOT START AT ALL - KEPT TURNING OVER, BUT WOULD NOT START. GLOW PLUG LIGHT FLASHED INTERMITTENTLY. AFTER WAITING APPROXIMATELY 45 MINUTES TO 1 HOUR THE CAR STARTED UP FINE WITHOUT HESITATION. VEHICLE WAS AT DEALER 2 DAYS PRIOR TO SECOND INCIDENT, BUT THEY COULD NOT FIND ANYTHING. VEHICLE WILL BE RETURNING TO DEALER ASAP. *TR
Fuel system, Diesel, Nov 26, 2011
REFERENCE: NHTSA ACTION NUMBER: EA11003 - PLEASE ADD US TO ONGOING INVESTIGATION OUR 2011 VOLKSWAGEN JETTA SPORTWAGEN TDI ONLY 4 MONTHS OLD WITH 3500 MILES - FAILED ON THE HIGHWAY WHILE TRYING TO ACCELERATE AROUND A DANGEROUS SITUATION. THE A BLINKING GLOW PLUG LIGHT CAME ON AND THE CAR WENT INTO LIMP MODE (NO POWER) ON THE HIGHWAY AT HIGH SPEEDS. (FWIW - A BABY + PREGNANT WIFE DRIVING). ABLE TO REPRODUCE AFTERWARDS - PRESSING A HARD THROTTLE/ACCELERATING WOULD DISABLE THE VEHICLE INTO LIMP MODE. REPORT CAME BACK THE ENTIRE FUEL SYSTEM - HPFP NEEDED TO BE REPLACED. A BRAND NEW VEHICLE SHOULD NOT HAVE A FAILURE LIKE THIS FROM JUST FILLING UP THE TANK THE PREVIOUS DAY. WE HAVE KEPT ALL RECEIPTS, LOGGED MILES AND HAD THE STATE DEPT SHUT DOWN THE STATION AND PULL A FULL LAB REPORT ON THE FUEL. EVERYTHING CHECK OUT OK BY THE STATE STANDARDS. *TR
Fuel system, Gasoline, Nov 14, 2011
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING 65 MPH THE ENGINE STALLED WITHOUT WARNING. THE LIGHTS ON THE INSTRUMENTAL PANEL ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC TEST THAT LOCATED THE FAILURE IN THE FUEL SYSTEM. THE VEHICLE WAS REPAIRED. THE DEALER REPLACED THE FUEL LINES, PUMP, AND THE FUEL TANK. THE CONTACT STATED THE ENTIRE FUEL SYSTEM WAS REPLACED. THE FAILURE AND CURRENT MILEAGE WAS 14,299.
Fuel system, Gasoline, Nov 10, 2011
BOUGHT MY JETTA TDI NEW 4 MONTHS AGO. FILLED UP WITH DIESEL ON A MONDAY MORNING AND HAD DRIVEN APPROXIMATELY 70 MILES BEFORE I HAD THIS PROBLEM. WAS DRIVING HOME TUESDAY (AT 60MPH) WHEN SUDDENLY LOST ACCELERATION AND GLOW PLUG LIGHT STARTED FLASHING. WAS ABLE TO LIMP TO A VW DEALERSHIP ABOUT 1 MILE BACK BUT CAR WOULD NOT ACCELERATE ABOVE 35MPH. THE NEXT DAY THE DEALERSHIP GAVE THE DIAGNOSIS OF WATER IN THE DIESEL AND TOLD ME "EVERYTHING THAT THE DIESEL HAD TOUCHED" WOULD HAVE TO BE REPLACED (FUEL TANK, LINES, FILTER, ETC.) .THEY SAID THE VW WARRANTY WOULD PAY FOR IT THIS ONE TIME BUT IF IT HAPPENED AGAIN I WOULD BE RESPONSIBLE FOR THE OVER $5000 COST. WHEN I ASKED HOW I COULD AVOID THIS IN THE FUTURE I WAS TOLD I JUST NEEDED TO PURCHASE MY DIESEL FROM A "REPUTABLE" PLACE. (SERIOUSLY!!! DO THEY THINK I AM BUYING "BUBBA'S HOME BREWED BIODIESEL" ON THE SIDE OF THE ROAD OR SOMETHING???) I REPORTED TO THE TEXAS DEPT OF AGRICULTURE THAT THE VW DEALERSHIP WAS CLAIMING THE DIESEL I HAD PURCHASED ON MONDAY HAD WATER IN IT. THE TDA PROMPTLY CAME OUT AND INVESTIGATED THE STATION WHERE I PURCHASE FUEL AND REPORTED TO ME THAT THEY FOUND NOTHING WRONG WITH THE DIESEL. THIS SOUNDS TO ME LIKE A MAJOR OVERSIGHT ON THE PART OF VW IF THERE IS NO WAY TO AVOID SUCH A POTENTIALLY DANGEROUS AND COSTLY PROBLEM. I TRADED A MUCH NICER AND MORE COMFORTABLE SUV FOR THIS JETTA IN AN ATTEMPT TO SAVE $$$ ON FUEL. I THINK I'VE MADE A HUGE MISTAKE. *TR
Fuel system, Diesel, Nov 9, 2011
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE DID NOT HAVE THE VIBRATION DAMPER ISOLATIONS INSTALLED IN THE FUEL INJECTION LINES. THE DEALER AND THE MANUFACTURER WERE CONTACTED AND THEY ADVISED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 11V490000 (FUEL SYSTEM, DIESEL) AND DENIED ASSISTANCE WITH REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 7,000.
Fuel system, Diesel, Nov 7, 2011
I WAS TRAVELING ON A PA INTERSTATE WHEN A WARNING LIGHT BEGAN FLASHING ON MY DASHBOARD. I IMMEDIATELY LOST ACCELERATION IN MY VEHICLE, AND WHEN I PULLED OFF TO THE SHOULDER OF THE ROAD DIESEL FUEL WAS RUNNING FROM BENEATH MY VEHICLE OFF TO THE SHOULD OF THE ROAD. I WAS UNABLE TO MAKE IT TO THE NEAREST EXIT AND HAD TO WAIT FOR ASSISTANCE FROM THE POLICE AND A TOWING COMPANY. THERE WAS NO WARNING THAT ANYTHING WAS GOING WRONG UNTIL IT HAPPENED. THE EVENTS ALL HAPPENED WITHIN 20 SECONDS OF EACH OTHER, WITH NO OTHER WARNING. *TR
Fuel system, Diesel, Oct 27, 2011
NOTE: TDI (DIESEL) ENGINE, HIGH-PRESSURE FUEL PUMP (HPFP) FAILURE. DRIVER WAS DRIVING 75 MPH ON THE INTERSTATE WHEN THE ENGINE MALFUNCTION (FLASHING COIL) LIGHT ILLUMINATED AND THE CAR STALLED. CAR COASTED TO A STOP, BUT WOULD NOT RESTART. CALLED MANUFACTURER ROADSIDE ASSISTANCE AND THEY PROMPTLY SENT A FLATBED TOW TRUCK TO TRANSPORT VEHICLE TO DEALERSHIP. THE DEALERSHIP DETERMINED THERE WAS METAL DEBRIS IN DIESEL FUEL FILTER AND IN HIGH-PRESSURE FUEL PUMP (HPFP) AND THAT THE HPFP HAD FAILED DESTRUCTIVELY DISTRIBUTING METAL DEBRIS THROUGHOUT THE FUEL SYSTEM. ENTIRE FUEL SYSTEM (TANK TO INJECTORS) WAS REPLACED UNDER WARRANTY BY MANUFACTURER. UPDATED 11/07/11 *BF
Fuel system, Gasoline, Oct 20, 2011
LOSS OF POWER WHEN ACCELERATING AWAY FROM A STOP SIGN ON A LARGE BUSY INTERSECTION. WEATHER CONDITIONS WERE LIGHT RAIN TEMP IN THE 70'S. CONTINUED TO DRIVE FOR SEVERAL MILES AT SLOWER SPEEDS (ABOUT 40 MPH). NOTICED A DASH WARNING LIGHT WAS ALSO FLASHING, SOMETHING ABOUT A GLOW PLUG. ALL GAUGES LOOKED NORMAL. SEVERAL DAYS LATER NOTIFIED THE VW DEALER OF THE OF THE CONDITION THE CAR WAS TO GET THE 20,000 MILE SERVICE. SERVICE PERSON SAID HE WOULD CHECK IT OUT. CALLED NEXT DAY TO ASK IF I HAD USED BIO DIESEL FUEL. REPLIED I HAD NOT AND THE SAME FUEL IN THE TANK HAD BEEN UN USE WHEN THE POWER LOSS WAS NOTICED. CALLED NEXT DAY TO REPORT PARTS WERE ON ORDER.GOT CAR BACK ABOUT 5 WEEKS LATER AND CAR WORKS OK. SAID THEY FOUND PARTICLES OF METAL IN THE FUEL SYSTEM. CHANGED THE FUEL PUMP AND A BUNCH OF OTHER FUEL SYSTEM PARTS ON WARRANTY. *TR
Fuel system, Diesel, Oct 19, 2011
THE DIESEL FUEL HIGH PRESSURE FUEL PUMP FAILED CAUSING METAL PARTICLES TO CONTAMINATE THE ENTIRE FUEL SYSTEM. *TR
Fuel system, Diesel, Oct 3, 2011
2011 VW JETTA TDI BEGAN TO FEEL SLUGGISH AROUND 7,200 MILES. AT 8240 GOING 35 MPH CAR DIED AND WOULD NOT START. TOLD ENTIRE FUEL SYSTEM NEEDS REPLACED. *TR
Fuel system, Gasoline, Sep 24, 2011
DRIVING DOWN ROAD WHEN GLOW PLUG LIGHT, CHECK ENGINE LIGHT CAME ON THEN CAR DIED AND WOULD NOT RESTART. HPFP FAILURE. DEALER CLAIMS CONTAMINATED FUEL. I HAVE RECEIPTS FOR EVERY TANK FULL. *TR
Engine and engine cooling, Fuel system, Diesel, Sep 22, 2011
DURING SHORT DRIVE HOME, THE GLOW PLUG LIGHT STARTED FLASHING, THE CAR THEN WENT INTO LIMP MODE. WHEN I GOT HOME, 2 MILES LATER, THE CAR DIED AND WOULD NOT START. I HAULED THE CAR TO THE VW DEALER AND THEY SAID MY HPFP FAILED. VW IS GOING TO FIX IT UNDER WARRANTY, I PRODUCED THE LAST 4 FUEL FILL UPS SHOWING NO GAS HAD BEEN PUT IN THE CAR. THIS WAS A 2011 JETTA TDI, MANUFACTURE DATE UNKNOWN, BUT CAR WAS PURCHASED IN JANUARY. *TR
Fuel system, Gasoline, Sep 15, 2011
ON 9/9/2011 WHILE DRIVING ON CA 91 FWY, I STARTED NOTICING ABNORMAL DROP IN THE FUEL TANK, BY MONITORING MY DASHBOARD, AT THE TIME I HAD HALF TANK OF FUEL. I STOPPED THE CAR ON A SAFE LOCATION, AND DISCOVERED A FUEL LEAKAGE UNDERNEATH THE TRUNK. THE FUEL WAS COMPLETELY DRAINED, AND I HAD TO CALL FOR VOLKSWAGEN ROAD SIDE ASSISTANCE TO TOW THE VEHICLE TO THE NEAREST DEALER. THE VEHICLE WAS TOWED TO A VOLKSWAGEN DEALER IN GARDEN GROVE, CA. THE DEALER INVESTIGATED IT THE PROBLEM, AND ACKNOWLEDGED THAT THE PROBLEM WAS DUE TO PROBABLE ASSEMBLY LINE FAULT. THE DEALER ORDERED NEW PARTS, AND FIXED THE PROBLEM, UNFORTUNATELY, THE FUEL SMELL STILL EXIST, BUT I CAN'T SEE LEAKAGE. *KB
Fuel system, Diesel, Sep 12, 2011
CRACK IN SUPPLY LINE TO #2 INJECTOR. FUEL SPRAY ALL OVER BACK OF ENGINE/ENGINE COMPARTMENT AND ONTO GROUND WHILE DRIVING, FUEL MIST/FILM ALL OVER BACK OF CAR. "ENGINE CONTROL FAILURE" WARNING LIGHT CAME ON. STOPPED TO INVESTIGATE, NOTICED DIESEL SMELL, BUT DIDN'T SEE ANYTHING ELSE (IT WAS DARK). RESTARTED, LIGHT NO LONGER ILLUMINATED. AFTER ABOUT 2 MILES, LIGHT CAME BACK ON ALONG WITH "CHECK ENGINE" WARNING LIGHT. I WAS CLOSE TO HOME, SO I CAME ON TO THE HOUSE. THERE I NOTICED A STRONGER DIESEL SMELL, THE FILM ON THE BACK OF THE CAR. GOT FLASHLIGHT AND NOTICED THE FUEL DRIPPING AND THE FUEL IN THE ENGINE COMPARTMENT. CALLED VW 24 HOUR ROADSIDE ASSISTANCE AND HAD THE CAR TOWED TO NEAREST DEALER ON THE NEXT MORNING, A SATURDAY. THEIR DIAGNOSIS (MONDAY) WAS CRACKED FUEL LINE. I ASKED WHICH CYLINDER/INJECTOR, SHE SAID #2. I ASKED THEM TO SAVE PARTS AND TO DOCUMENT AND INFORMED THEM THAT THERE WAS AN INVESTIGATION. THE REPAIR SHOULD BE COMPLETED BY END OF DAY ON TUESDAY. PART HAD TO BE OVER-NIGHTED FROM SOMEWHERE ELSE. *TR
Fuel system, Diesel, Sep 7, 2011
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HIGH PRESSURE FUEL HOSE FRACTURED AND CAUSED THE VEHICLE TO STALL. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE HIGH PRESSURE FUEL HOSE WAS REPLACED. THE FAILURE MILEAGE WAS 21,015.
Fuel system, Diesel, Aug 31, 2011
ENGINE POWER LOSS, UNPREDICTABLE THROTTLE BEHAVIOR AND UNKNOWN ENGINE RPM RESPONSE TO ACCELERATOR PEDAL POSITION 8/30 NEW CAR DEALER FUELED FULL TANK OF DIESEL 6PM: STOPLIGHT INTERSECTION PULL AWAY ON GRN LIGHT:: ENGINE RPM DROPS TO IDLE IN MIDDLE OF INTERSECTION <RESPONSE: DEPRESS ACCELERATOR NO CHANGE IN RPM MOMENTARILY THEN INSTANT ACCELERATION @ MODERATE-TO-HIGH RPM> UNCONTROLLED SITUATION AS TRAFFIC BEHIND DIDN'T HAVE ANY WARNING OF SLOW IN MIDDLE OF INTERSECTION, NO BRAKE LIGHTS, FORCED TRAFFIC BRAKING TO AVOID OVERRUNNING MY STALLING CAR. 7:40PM: IN-TOWN DRIVING:: DROPOUT OF RPM LOSS OF POWER MOMENTARILY <2000RPM <NO RESPONSE> NO CONSEQUENCE 8/31 7:55AM: RH TURN FROM LEVEL ROADWAY TO MODERATELY STEEP INCLINED SIDE STREET:: ENGINE RPM DROPPED COMPLETELY TO IDLE AND SUSTAINED LOSS OF POWER < RESPONSE: MAINTAINED ACCELERATOR PEDAL POSITION DURING DROP THEN DEPRESSED EXPECTING RPM RECOVERY CONTINUING TO WOT WHEN NO CHANGE IN RPM {BRAKE TO HOLD CAR ON INCLINE} RELEASE PEDAL AND STARTOVER> NO CONSEQUENCE 7:56AM: LH TURN INTO PARK:: NO THROTTLE RESPONSE RPM DROP FROM LOW RPM TO IDLE < RESPONSE: MAINTAINED ACCELERATOR PEDAL POSITION WATCHING FOR RPM POWER RECOVERY OR PICKUP IN RPM TO NO EFFECT {BRAKE TO STOP CAR FROM HITTING STRUCTURE IN FRONT OF PARKING PLACE} STARTOVER> DANGEROUS CIRCUMSTANCE WITH OBSTACLE IN FRONT OF CAR PARKING SPOT WITH 2 FT. REMAINING TO PULL CAR OUT OF TRAVELED ROADWAY AND INTO THE PARKED POSITION. I DID NOT LIKE THE LOSS OF ENGINE CONTROL UNPREDICTABLE THROTTLE BEHAVIOR AND UNKNOWN ENGINE POWER RESPONSE TO DRIVER INPUT. FIRST INDICATION THAT THESE REPEATING ENGINE FAILS ARE NOT BENIGN. *TR
Fuel system, Diesel, Aug 31, 2011
VEHICLE LOST POWER ABOVE 1000 RPM WHILE DRIVING ON FREEWAY. AFTER COASTING TO A SAFE LOCATION, FOUND ENGINE COMPARTMENT SOAKED WITH FUEL. VEHICLE HAD LEFT A TRAIL OF FUEL BEHIND IT. VEHICLE WAS REPAIRED BY DEALER: FUEL LINE FROM THE COMMON RAIL TO INJECTOR #2 WAS REPLACED. *TR
Fuel system, Diesel, Aug 25, 2011
WHILE DRIVING MY 2011 VOLKSWAGEN JETTA TDI SPORTWAGON ON INTERSTATE 94 IN MICHIGAN I OBSERVED WHITE SMOKE COMING OFF MY VEHICLE ENGINE. THERE WAS NO WARNING LIGHT. DUE TO THE HEAVY SMOKE AND DIESEL FUMES I PULLED THE VEHICLE TO SAFE LOCATION AND SOUGHT SERVICE. THE VEHICLE DEVELOPED A HEAVY LEAK IN ONE OF THE FUEL INJECTION LINES ON TOP OF THE ENGINE BLOCK. THE VEHICLE WAS COVERED WITH DIESEL FUEL FROM FRONT TO THE REAR OF THE VEHICLE. THE VEHICLE WAS REPAIRED BY VOLKSWAGEN. *TR
Fuel system, Diesel, Aug 10, 2011
WHILE DRIVING ON THE HIGHWAY WE STARTED TO SMELL DIESEL FUEL. WHEN WE STOPPED WE NOTICED FUEL DRIPPING FROM THE CAR. VOLKSWAGEN WAS CONTACTED TO COME TOW THE CAR TO THE NEAREST DEALER. BEFORE THEY WOULD TOW THE CAR THEY REQUESTED THAT I HAVE THE FIRE DEPARTMENT COME OUT AND CERTIFY THE CAR SAFE TO TOW. ONCE THE DEALER DIAGNOSED THE PROBLEM THEY STATED ONE OF MY O RINGS HAD WEEKEND CAUSING A #2 INJECTOR LINE LEAK. THEY REPLACED THE PART, CLEANED UP THE CAR AND RETURNED IT TO ME.
Fuel system, Diesel, Aug 9, 2011
THE HIGH PRESSURE FUEL SYSTEM IS LEAKING FROM ONE OF THE FUEL INJECTORS. THERE IS CURRENTLY AN INVESTIGATION GOING ON THAT WAS BROUGHT MY ATTENTION TO SEE IF I HAD THE PROBLEM. AND IT LOOKS AS IF I DO.
Fuel system, Diesel, Aug 8, 2011
VEHICLE WILL ACCELERATE AND DECELERATE UPON ACCELERATION AT A STOP SIGN, OR MOST OFTEN WHEN TRAVELING AT 25-45 MPH. SUSPECT LINK TO RECENT INVESTIGATION INTO FUEL LINE LEAKAGE. SERVICE MANAGER AT DEALERSHIP HAS STATED HE FEELS AS THOUGH HE HAS "BEEN HIT FROM BEHIND" AT AND MPH UP TO FREEWAY SPEEDS IN HIS 2011 JETTA TDI.
Fuel system, Diesel, Aug 8, 2011
FUEL LEAKING OUT OF INJECTORS VOLKSWAGEN 2011 JETTA SPORT WAGON TDI *TR
Fuel system, Diesel, Aug 8, 2011
2011 VOLKSWAGEN JETTA SPORTSWAGON TDI. CAR STALLED IN TRAFFIC AND WOULD NOT RESTART. EXTREMELY DANGEROUS SITUATION AS THERE WERE CARS FOLLOWING BEHIND AS CAR STOPPED WITHOUT WARNING. ALSO, DURING THE STALL CAR LOST POWER STEERING AND WAS DIFFICULT TO MANEUVER TO SITE OF STREET. CAR WOULD NOT RE-START AND HAD TO HAVE IT TOWED. CAR WAS NEARLY NEW (JUST OVER 2 MONTHS AND HAD LESS THAN 3,000 MILES). *TR
Fuel system, Diesel, Aug 8, 2011
I'D LIKE TO ADD MY VEHICLE TO THIS INVESTIGATION #: PE11023 - AFTER READING ABOUT THIS STORY TODAY - I CHECK THE ENGINE BAY AND FOUND POOLING LIQUID ABOVE THE #1/2 INJECTORS ON MY '11 JETTA SPORTWAGEN TDI WITH ONLY 850 MILES. HTTP://FILES.ETIVITI.COM/MISC/11JSWTDI/IMG_2010_SM.JPG HTTP://FILES.ETIVITI.COM/MISC/11JSWTDI/IMG_2016_SM.JPG. *TR