2011 Volkswagen Jetta
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 640 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Jetta model years with reports.
Of the 2011 reports, 28 involved a crash and 12 involved a fire. 16 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Other or unspecifiedSep 25, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.
Campaign 19V679000 on NHTSA.gov
Electrical system, ignition, anti-theft, control moduleAug 22, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began November 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 37M2.
Campaign 19V615000 on NHTSA.gov
Air bags, frontalAug 4, 2015
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Campaign 15V483000 on NHTSA.gov
Suspension, rearOct 20, 2014
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2013 Jetta vehicles manufactured March 1, 2010, to November 30, 2012, and 2012-2013 Beetle vehicles manufactured March 1, 2011, to July 31, 2013. The durability of the rear trailing arms may be reduced in vehicles whose rear trailing arms have been previously deformed, such as a result of a rear or side-rear impact crash.
The reduced durability of the trailing arm may result in its sudden fracture, possibly causing loss of vehicle control and increasing the risk of a crash.
Volkswagen will notify owners, and dealers will install a sheet metal inlay on the rear axle trailing arms designed to prevent a sudden loss of control in the event of trailing arm sudden fracture, free of charge. The recall began April 7, 2015. Owners may contact Volkswagen customer service at 1-800-893-5298.
Campaign 14V656000 on NHTSA.gov
Engine and engine cooling, engineMar 7, 2014
The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.
A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.
Campaign 14E007000 on NHTSA.gov
Fuel system, dieselOct 3, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL 2009-2012 JETTA AND JETTA SPORTWAGEN VEHICLES, MANUFACTURED FROM MAY 2008 THROUGH SEPTEMBER 2011, MODEL YEAR 2010-2012 VOLKSWAGEN GOLF VEHICLES, MANUFACTURED FROM MAY 2009 THROUGH SEPTEMBER 2011, AND MODEL YEAR 2010-2012 AUDI A3 VEHICLES, MANUFACTURED FROM SEPTEMBER 2009 THROUGH SEPTEMBER 2011, THAT ARE EQUIPPED WITH A 2.0L TDI COMMON RAIL DIESEL ENGINE/CLEAN DIESEL ENGINE. THE FUEL INJECTION PULSES COULD COINCIDE WITH THE NATURAL FREQUENCY OF THE INJECTOR LINE #2, IN SPECIFIC LOAD AND RPM CONDITIONS. THIS RESONANCE CREATES ADDITIONAL STRESS IN THE FUEL LINE.
DUE TO THE RESONANCE CONDITION, INJECTOR LINE NUMBER 2 COULD DEVELOP SMALL CRACKS WHICH COULD LEAD TO FUEL LEAKAGE. LEAKING FUEL IN THE PRESENCE OF AN IGNITION SOURCE, MAY LEAD TO A FIRE.
VOLKSWAGEN WILL INSTALL AN IMPROVED FUEL INJECTOR LINE FOR THE NUMBER 2 CYLINDER ON CERTAIN VEHICLES AND WILL INSTALL VIBRATION DAMPERS ON ALL OF THE INJECTOR LINES. VOLKSWAGEN AND AUDI WILL NOTIFY OWNERS TO HAVE THE VEHICLES REPAIRED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V490000 on NHTSA.gov
Engine and engine cooling, exhaust systemSep 8, 2011
VOLKSWAGEN IS RECALLING CERTAIN STAINLESS STEEL EXHAUST TIPS, PART NUMBER 1K0 071 910 U, SOLD AS ACCESSORY EQUIPMENT FOR USE ON MODEL YEAR 2011-2012 JETTA SEDAN VEHICLES MANUFACTURED FROM MARCH 18, 2010, THROUGH AUGUST 22, 2011. THESE EXHAUST TIPS MAY EXTEND BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. IT IS POSSIBLE FOR INADVERTENT CONTACT TO OCCUR WITH A PERSON'S LEG.
IF THE TAILPIPE EXTENSION IS HOT DURING INADVERTENT CONTACT, A BURN COULD OCCUR.
DEALERS WILL INSPECT AND REPLACE THE STAINLESS STEEL EXHAUST TIPS AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11E036000 on NHTSA.gov
Engine and engine cooling, exhaust systemSep 7, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2011-2012 JETTA SEDAN VEHICLES MANUFACTURED FROM MARCH 18, 2010, THROUGH AUGUST 22, 2011. SOME VEHICLES HAD A STAINLESS STEEL EXHAUST TIP INSTALLED AT THE PORT DURING IMPORTATION. THESE EXHAUST TIPS MAY EXTEND BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. IT IS POSSIBLE FOR INADVERTENT CONTACT TO OCCUR WITH A PERSON'S LEG.
IF THE TAILPIPE EXTENSION IS HOT DURING INADVERTENT CONTACT, A BURN COULD OCCUR.
DEALERS WILL INSPECT AND REPLACE THE STAINLESS STEEL EXHAUST TIPS AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V466000 on NHTSA.gov
Electrical system, wiring, fuses and circuit breakersMar 29, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2011 JETTA VEHICLES, MANUFACTURED FROM MARCH 2010 THROUGH MARCH 2011. THESE VEHICLES MAY HAVE AN ELECTRICAL WIRING AND FUSE LAYOUT WHERE THE CONVERTER BOX IS PROTECTED BY THE SAME FUSE USED BY THE SIGNAL HORN AND THE ANTI-THEFT ALARM SYSTEM. SHOULD THAT FUSE BE BLOWN, THE CONVERTER BOX WILL BE DISCONNECTED FROM THE POWER SUPPLY WHICH, IN TURN, WILL SHUT OFF APPLICATIONS SUCH AS THE ENGINE MANAGEMENT SYSTEM, LIGHTING SYSTEM, AND WIPERS.
SHOULD THIS HAPPEN WHILE THE VEHICLE IS BEING DRIVEN, THE ENGINE COULD STALL, OR THE HEADLIGHTS OR WIPERS COULD TURN OFF UNEXPECTEDLY, POTENTIALLY LEADING TO A CRASH WITHOUT WARNING.
VOLKSWAGEN WILL NOTIFY OWNERS WHEN SUFFICIENT QUANTITIES OF REPAIRS KITS ARE AVAILABLE. DEALERS WILL SEPARATE THE WIRING FOR THE HORN AND THE THEFT PROTECTION HORN FROM THE POWER SUPPLY OF THE CONVERTER BOX AND ROUTE THE WIRES TO SEPARATE FUSES TO CORRECT THE CONDITION FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING APRIL 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V196000 on NHTSA.gov
Representative owner complaints: power train
55 reports, newest first. Show all
Power train, Electrical system, Forward collision avoidance, Mar 3, 2023
The power window never works the way it is suppose to, when I row my window down it MESSES with the speakers for some reason, my wipes don't work all the time and freeze easy. When driving does nor like to shift out of 1st it's got that mk shifter, it will stay in first gear unless the gas is pressed and released fast also can smell like a burnt wire or/ candle was smell. When I try to put the air on the smell becomes worse.
Power train, Engine, Forward collision avoidance, Nov 13, 2022
This engine or transmission is acting odd it boggs down for no reason and I know for a fact there should be a recall from the wiring harness back in 2011. I accidentally clicked it was fixed when I pushed the wrong button and it wouldnt let me undue it. Stalls white smoke out the tail pipes in gusts. Foul smell in vents
Power train, Oct 2, 2022, crash
Was driving about 25-30mph when we heard a pop sound and the car started to become very hard to control. Everytime I would press the brakes the car would become even harder to control. I tried to turn into a driveway to see what happened and the car jerked and caused us to go into a deep ditch. The front passenger tire hit a concrete water drain and the car stopped abruptly. Impact caused the rim to completely break in half and also snapped the front axel in half. The tow truck driver informed us that the drivers rear axle trailing arm was broke in half and he had never seen anything like that before. That night we learned of the recall for that exact part. Over the weekend I've had a chance to go out and look a little better under the rear of the car and it appears to have the steel inlay piece that was supposed to fix the recalled part. The welding is terrible and most of it is rusty so it's been broken for a while it seems. I pulled a car fax on the vehicle and it has went in several times for maintenance at various car dealerships but it doesn't seem that anyone put the fix in the system for it. It has definitely been repaired but nothing shows that. We are waiting on insurance to look at the car. It is available as of right now to be seen. No warning lamps were on in the car. This accident could have resulted in major injuries or even death if they wouldn't have hit the ditch. I have a ton of pictures if you need more. The police did come but didn't file a report because it was a 1 car accident.
Power train, Engine, Fuel/propulsion system, Nov 21, 2021
Car randomly stalls while driving and shuts off without warning in the middle of the road. Immediately is able to turn back on without issues. Took to mechanic and they couldn't find any issues and said the car had zero error codes. This has happened multiple times while driving low speeds, usually when driving stop and go with street lights
Power train, Feb 12, 2021
TL* THE CONTACT CALLED ON BEHALF OF HER DAUGHTER WHO OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE VEHICLE FAILED TO OPERATE WITH THE TRANSMISSION IN THE REVERSE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION DUAL CLUTCH ASSEMBLY WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE LOCAL DEALER VOLKSWAGEN OF NEW PORT RICHEY LOCATED AT 4719 US-19, NEW PORT RICHEY, FL 34652 AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE BUT, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 118,000.
Power train, Vehicle speed control, Fuel/propulsion system, Jun 14, 2020
AFTER DRIVING FOR 1 HOUR OR MORE ON THE HIGHWAY, THE CAR DOES NOT HAVE THE POWER TO ACCELERATE WHEN DRIVING AT SLOWER SPEEDS AND LOSES CONTROL OF THE SPEED. AFTER DRIVING 3 HOURS OR MORE, THE CAR WILL DO THE SAME WHILE STILL ON THE HIGHWAY. THE CAR IS NOT ABLE TO MAINTAIN SPEED IN HEAVY TRAFFIC AND BECOMES IMMEDIATELY DANGEROUS.
Power train, Engine, Jun 5, 2020
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT RESTARTED THE VEHICLE. THE VEHICLE WAS TAKEN TO PLATINUM VOLKSWAGEN - SALES (340 W OLD COUNTRY RD, HICKSVILLE, NY 11801) WHERE THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Power train, Fuel/propulsion system, Dec 9, 2019
I HAVE A 2011 JETTA SE 2.5L AUTO PZEV AND WHEN I TURNED ON THE CAR OUTSIDE FROM MY HOUSE, THE CHECK ENGINE LIGHT TURNED ON WITH NO REASON. I PASSED THE SCANNER AND THREW THE CODE P0106. THE CAR WOULD DRIVE WELL, BUT WHEN I RELEASE THE BRAKE AND PRESS GAS, THE CAR WOULDN'T REACT RIGHT AWAY, IT WOULD ACCELERATE SLOWLY AND KICK-IN I SECOND GEAR. THEN THE GEARS INDICATOR (PRND123) DISAPPEARS. I CHANGED THE MAP SENSOR AND WORKS GOOD FOR 3 OR 4 DAY. AFTER THIS THE PROBLEM RETURNS. I SAW A TECHNICAL BULLETIN FROM VOLKSWAGEN COMPANY AND THIS BULLETIN SAYS THAT THE CAR NEEDS AN UPDATE PROGRAMMING. I CALLED TO MY CONCESSIONARY AND THEY SAYS THAT I MUST TO PAY, FIRST FOR THE DIAGNOSIS, AND SECOND FOR THIS UPDATE. I HAVE BEEN INVESTIGATING ABOUT THIS TROUBLE AND TOO MANY OWNERS OF VOLKSWAGEN VEHICLES PRESENTS THIS FAULT, INCLUDING USA AND MEXICO. I GUESS THAT VOLKSWAGEN MUST CORRECT THIS PROBLEM WITH NO CHARGE. ATTACHED THE TECHNICAL BULLETIN 2034012 FROM VOLKSWAGEN.
Power train, Engine, Nov 7, 2017
CRANK CASE IS NOT ON RECALL SO IT'S NOT COVERED UNDER WARRANTY. THE COST IS 4200.00. AT WHAT POINT WILL IT GO ON RECALL. WITHOUT THE REPAIR THE CAR IS DEAD IN THE WATER. WARRANTY COMPANY WILL NOT PAY FOR ANYTHING THAT'S ON A TECHNICAL SERVICE BULLETIN. ALSO CALLED VW VERIFIED IS ON THE TECHNICAL SERVICE BULLETIN. IT'S VERY DANGEROUS AS THE CAR OIL LIGHT COMES ON AND RUNS ROUGH AND JUST STOPS. JULY 7 2017 BULLETIN 15-16-02 (V151602)
Power train, Other or unspecified, Engine, Jul 18, 2017
I CANNOT TURN THE KEY OFF AND REMOVE IT OR LOCK MY CAR THE ENGINE KEEPS RUNNING
Power train, Engine, Jul 11, 2017
AFTER DRIVING FOR A WHILE, THE CAR ACTS AS IF ITS GOING TO RUN OUT OF GAS. THE CAR WILL START TO JERK AND IDLE VERY ROUGHLY IN WHICH A FEW TIMES IT HAS CUT OFF ON ME, ONCE TRYING TO EXIT THE HIGHWAY. HAD IT CHECKED OUT BY CERTIFIED VW DEALER WHERE THE CAR WAS BOUGHT, AND I WAS TOLD IT WAS A FAULTY N205 VALVE. HAD THE VALVE REPLACED AND 2 DAYS LATER THE CAR IS DOING THE EXACT SAME THING. TOOK IT BACK AND DEALER ONCE AGAIN SAID THEY FIXED THE PROBLEM BY ADJUSTING SENSORS, BUT STILL THE SAME THING IS HAPPENING.
Power train, Air bags, Dec 6, 2016, crash
TL* THE CONTACT OWNED A 2011 VOLKSWAGEN JETTA. WHILE THE VEHICLE WAS STATIONARY, IT ROLLED BACK DOWN A HILL AND CRASHED INTO A TREE. THE CONTACT STATED THAT THE KEY WAS NOT IN THE IGNITION AND THERE WERE NO OCCUPANTS IN THE VEHICLE. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000. UPDATED 02/15/2017*CT UPDATED 7/16/18*JB *TR
Power train, Engine, Oct 3, 2016, crash
2011 VW JETTA TDI FAILED WHILE DRIVING ON HIGHWAY. AS CAR SLOWED DUE TO TRAFFIC, THE COIL (GLOW PLUG?) LIGHT CAME ON. WHEN CAR CAME TO COMPLETE STOP DUE TO TRAFFIC, ENGINE LIGHT CAME ON AND THE CAR STOPPED AND WOULD NOT RESTART. THERE WAS NO TIME FOR ME TO MOVE TO THE SIDE OF THE HIGHWAY DUE TO TRAFFIC CONGESTION SO I WAS STRANDED IN THE MIDDLE OF THE FREEWAY. WAITING FOR CA HIGHWAY PATROL FOR HELP, TRAFFIC CLEARED AND I WAS SUBSEQUENTLY HIT BY A CAR MOVING AT FREEWAY SPEEDS AND SUSTAINED INJURIES (RIBS, BACK AND NECK INJURIES, AND CONCUSSION) ONLINE, THERE ARE NUMEROUS REPORTS OF OTHER VW CARS THAT EXPERIENCED THE EXACT SAME ISSUE (COIL/GLOW PLUG LIGHT, THEN ENGINE FAILURE). THIS HAPPENED TO ME ON A FREEWAY AND THE REAR-END COLLISION I WAS SUBJECTED TO DUE TO CAR FAILURE COULD HAVE BEEN FATAL. SINCE THIS IS HAPPENING TO OTHER VW CARS, I BELIEVE THIS NEEDS TO BE INVESTIGATED TO PREVENT FATALITIES. THANK YOU! *TR
Power train, Jul 30, 2016
WHEN COMING TO A STOP AS VEHICLE IS SHIFTING DOWN, IT LUNGES FORWARD AND YOU FEEL A HARD KNOCK COMING FROM TRANSMISSION. INTERMITTENT ISSUE. SAFETY CONCERN AS IT OCCURS AS YOU ARE SLOWING DOWN. WHEN RESEARCHING ONLINE NOTICED OTHER OWNERS HAVE EXPERIENCED SIMILAR ISSUE. I TOOK TO DEALER AND THEY WERE NOT ABLE TO REPLICATE ISSUE.
Power train, Apr 5, 2016
VEHICLE CLUTCH PEDAL STUCK TO THE FLOOR. VEHICLE WOULD STILL START BUT ONLY IN NEUTRAL. IF I WERE TO TRY AND START VEHICLE IN A GEAR WITH THE CLUTCH PRESSED IN THE CAR JUMPS FORWARD OR REVERSE. THIS COULD CAUSE SOMEONE TO BE CRUSHED IF THEY WERE STANDING IN FRONT OR BEHIND WHEN VEHICLE IS BEING STARTED. ALSO IF THIS FAILURE WERE TO HAPPEN WHEN DRIVING THE CAR WOULD NOT COME OUT OF GEAR AND COULD CAUSE AND ACCIDENT. LUCKILY MINE FAILED IN MY GARAGE OVER NIGHT. BROWSING AROUND ON THE INTERNET IT SEEMS TO BE A COMMON PROBLEM AND MANY PEOPLE HAVE HAD FAILURES WHILE DRIVING. VEHICLE HAS JUST OVER 90,000 MILES. CAUSE OF THE PROBLEM IS AIR GETTING INTO THE HYDRAULIC CLUTCH SYSTEM. THE SLAVE CYLINDER WAS BLEED AND IT WORKED FINE AGAIN. I ENDED UP REMOVING THE TRANSMISSION AND REPLACING THE SLAVE AND MASTER CYLINDER SINCE THE DEALERSHIP TOLD ME THAT THEY WERE BAD. NO VISIBLE FLUID COMING FROM EITHER PART THOUGH.
Power train, Mar 9, 2016, crash
I PARKED ON A DRIVEWAY WITH A 15 DEGREE PITCH. I FOLLOWED THE SAME PROCEDURE EACH TIME I PARK, WAITING 1 MINUTE IN IDLE, TRANSMISSION TO NEUTRAL, WITH MY FOOT DEPRESSED ON THE BRAKE PEDAL. AFTER SHUTDOWN I ENGAGED THE PARKING BRAKE AND PLACED THE TRANSMISSION IN 1ST GEAR. I EXITED THE VEHICLE FOR 10 TO 15 MINUTES PREPARING THE CAR FOR WAXING. I LEFT THE AREA FOR ABOUT 15 MINUTES AND RETURNED TO FIND THE CAR HAD ROLLED DOWN THE DRIVEWAY, CRASHED THROUGH A FENCE, DOWN A HILL, AND INTO TREES. (THE PARKING BRAKE WAS ENGAGED BUT TRANSMISSION WAS IN NEUTRAL) I PERFORMED TESTS AND DETERMINED THAT RANDOMLY, GEAR SHIFTER APPEARED TO BE IN 1ST GEAR BUT WHEN I RELEASED THE PARKING BRAKE THE SHIFTER RETURNED TO THE NEUTRAL POSITION AND CAR STARTED ROLLING BACK. I CONTACTED VW CUSTOMER SERVICE AND REPORTED THIS. A VW SERVICE MANAGER ASKED ME TO REPLICATE CONDITIONS OF INCIDENT. I PARKED THE VEHICLE ON A SLIGHT UPGRADE, ALLOWED ONE MINUTE IN IDLE, SET THE PARKING BRAKE, AND PLACED THE SHIFTER IN 1ST GEAR. THE SERVICE MANAGER INFORMED ME THAT MANUAL TRANSMISSION SYNCHRONIZERS CAN RANDOMLY CATCH WHILE STATIONARY PREVENTING PROPER ENGAGEMENT INTO 1ST GEAR. HE ALSO INFORMED ME THAT I HAD NOT FULLY ENGAGED THE PARKING BRAKE. HE PULLED THE PARKING BRAKE UP SLOWLY (APPROXIMATELY 6-7 CLICKS). THE SERVICE DEPARTMENT REPORTED PARKING BRAKE AND TRANSMISSION TESTED OK AND NO REPAIRS REQUIRED. QUESTIONS FOR NTSB: 1 SHOULD ORDER OF OPERATIONS OUTLINED IN VW OWNER'S MANUAL FOR PARKING CAR WITH MANUAL TRANSMISSION BE REVISED TO FIRST PLACE THE TRANSMISSION IN 1ST GEAR, RELEASE THE MAIN BRAKE SLOWLY, AND DETERMINE IF CAR REMAINS STATIONARY BEFORE ENGAGING PARKING BRAKE? THIS WOULD PREVENT FULL LOAD ON TRANSMISSION WHILE INSURING THAT THE CAR REMAINS STATIONARY REGARDLESS OF A PARKING BRAKE FAILURE. 2: SHOULD THE VW MANUAL STATE THAT THE PARKING BRAKE NEEDS TO BE FULLY EXTENDED (6-7 CLICKS)?
Power train, Oct 29, 2015
EMISSION ISSUES, NEEDS TO REPLACE EGR FILTER ASSEMBLY AND DPF ASSEMBLY FOR A 4 YEAR OLD CAR. CHECK ENGINE LIGHT COMES AND GOES.
Power train, Oct 1, 2015
2011 VW JETTA NOT COMPLETING DOWNSHIFTING THE CAR WILL LURCH WHEN THE VEHICLE COMES TO A STOP BECAUSE OF THE INCOMPLETE SHIFT. SITTING AT A STOP SIGN I LIFTED MY FOOT OFF THE BRAKE AND THE CAR LURCHED FORWARD ABOUT 4 INCHES. THIS TOOK PLACE SEVERAL TIMES. TOOK IT TO THE DEALER TO HAVE IT LOOKED AT AND IT WAS DIAGNOSED AS A BAD VALVE BODY IN THE TRANSMISSION. AFTER LOOKING ON COUNTLESS FORUMS AND LOOKING AT SERVICE BULLETINS ITS HAPPEN TO MANY PEOPLE. I WOULD VENTURE TO SAY THIS IS A CARRYOVER TRANSMISSION FROM OTHER MODEL YEARS AND OTHERS ARE HAVING THE SAME ISSUE. COULD PROVE TO BE FATAL IF YOU WERE TO BE STOPPED AT A STOP SIGN AND A CHILD WAS TO WALK OUT IN FRONT OF YOU!!!!
Power train, Jan 23, 2015
TL*THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE FAILED TO ACCELERATE AS THE TRACTION CONTROL AND THE LOW AIR PRESSURE WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE SHIFTED INTO THE NEUTRAL POSITION INDEPENDENTLY AS THE DRIVE POSITION LIGHT FLASHED. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN STATED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, WHERE IT WAS DIAGNOSED THAT THE MECH TRONIC UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 09V333000 (POWER TRAIN). THE FAILURE MILEAGE WAS 105,000. THE VIN WAS NOT AVAILABLE.
Power train, Engine, Fuel/propulsion system, Jan 8, 2015
BROUGHT TO DEALER FOR A DPF LIGHT. DEALER DIAGNOSED WITH A CLOGGED PARTICULATE FILTER REPLACED UNDER WARRANTY. PICKED UP CAR DROVE ABOUT 5 MILES AND THE GLOW PLUG LIGHT CAME ON TURNED AROUND AND HEADED BACK TO DEALER CAR WENT INTO LIMP MODE (ON I93 RUSH HOUR TRAFFIC) SHUT CAR OFF IN VW PARKING LOT AND TECH COULD NOT GET IT TO START AGAIN. RECEIVED A CALL NEXT DAY WITH THE HPFP FAILURE NEWS AND THE FRAGMENT WENT THROUGH THE ENTIRE SYSTEM. DEALER TESTED FUEL AND CONFIRMED NO GAS IN THE 3/4 OF A TANK THAT IS IN THE CAR CURRENTLY. *TR
Power train, Electrical system, Nov 28, 2014
TRANSMISSION KICKED INTO NEUTRAL WHILE CRUISING ON HIGHWAY. HAD TO PULL OVER AND COME TO A COMPLETE STOP AND RESTART THE CAR BEFORE IT WOULD ALLOW ME TO SHIFT BACK INTO DRIVE. THE FAULT RECURRED A FEW MILES LATER AND HAS RECURRED SEVERAL TIMES SINCE THEN. THE CAR IS NOW TOO UNSAFE TO DRIVE. *TR
Power train, Engine, Nov 28, 2014
THIS CAR STALLS OUT AS IT SLOWS DOWN. IT DOES NOT CHANGE TO A LOWER GEAR IN TIME WHEN DECELERATING AND STALLS OUT. IT WILL NOT STALL OUT EVERY TIME I SLOW DOWN. I NEVER KNOW WHEN IT WILL STALL. IT'S VERY RANDOM AND I HAVE STALLED OUT IN THE MIDDLE OF INTERSECTIONS AND ANY SITUATION SLOWING DOWN. I BROUGHT THIS CAR BACK TO THE DEAL TWICE AND THEY COULD NOT FIND ANYTHING WRONG WITH IT. I PLEADED WITH THEM THAT THE CAR IS DANGEROUS BUT THEY SENT ME PACKING. I AM WRITING THIS BECAUSE I DO NOT WANT THEM TO RESELL THIS CAR TO SOMEONE, THE CAR STALLS OUT AND THEY GET INJURED. FOR FOUR YEAR, I HAVE HAD TO DRIVE THIS CAR USING EITHER THE MANUAL SHIFT, OR PUT IT INTO NEUTRAL WHEN SLOWING DOWN. I AM RETURNING THE CAR TODAY. PLEASE DON'T LET THEM RESELL THIS CAR. ALSO, SOMETIMES THE CAR WILL NOT SHIFT INTO 6TH GEAR. THE DRIVER SIDE WINDOW WILL NOT STAY UP. I WILL ROLL IT UP AND IT WILL AUTOMATICALLY ROOM DOWN LIKE SOMETHING IS OBSTRUCTING IT. *TR
Power train, Sep 26, 2014
THIS 2011 VW SPORTWAGEN TDI (DIESEL)WOULD EASILY STALL IN FIRST GEAR. SINCE THE FIRST TEST DRIVE WE WERE TOLD AT THE DEALERSHIP, THIS MANUAL TRANSMISSION TAKES GETTING USED TO. I HAVE A FRIEND WHO OWNS A 2011 GOLF TDI WITH A SIMILAR ISSUE. HOWEVER, EVEN THOUGH I BECAME MORE ACCUSTOMED TO DRIVING IT, I WOULD STILL STALL IN FIRST GEAR...SOMETIMES IN INTERSECTIONS. I MENTIONED THIS TO THE SERVICE ADVISOR, DURING SEVERAL SERVICE VISITS AND I WAS TOLD IT WAS JUST THE WAY THESE CARS ARE. EVERY TIME A SERVICE ADVISOR WOULD TEST DRIVE MY CAR THEY'D STALL IT. THEY NEVER LOOKED INTO IT. AT 89,000 THE DUAL MASS FLYWHEEL HAD TO BE REPLACED. AT THIS POINT THE CAR WAS OUT OF WARRANTY. I WENT TO AND INDEPENDENT MECHANIC (THAT I TRUSTED)AND ASKED HIM TO NOT ONLY REPLACE THE DUAL MASS FLYWHEEL, BUT THE CLUTCH PLATE AND THROW OUT BEARING AS WELL. HE SAID THE CLUTCH PLATE AND THROW OUT BEARING LOOKED FINE. I SAID SINCE WE HAVE THIS APART I DON'T WANT TO TAKE ANY CHANCES. SINCE REPLACING THE PARTS WITH ORIGINAL VW PARTS IT DRIVES LIKE A NORMAL MANUAL TRANSMISSION CAR SHOULD...I NO LONGER STALL THIS CAR IN 1ST GEAR. ONE CAN CHECK ON LINE AND SEE OTHER PEOPLE ARE HAVING SIMILAR PROBLEMS. BESIDES THE EXPENSE IT IS ALSO DANGEROUS. I'M SURPRISED THERE ISN'T A RECALL ON THIS ISSUE. ON SEPTEMBER 19TH I SPOKE TO THE SERVICE MANAGER AT FLYNN VW, AND ASKED HIS ADVICE ABOUT DEALING WITH VW AND HE REITERATED THAT THE MANUAL TRANSMISSIONS ON THE DIESELS (TDI) WERE LIKE THAT. HE STATED HE STILL STALLS WHEN DRIVING THE DIESEL VWS. HOWEVER HE SAID THE GAS ENGINES DIDN'T SEEM TO STALL LIKE THE DIESELS. *TR
Power train, Fuel/propulsion system, Sep 25, 2014
DRIVING ON I-5 SOUTHBOUND IN OUR 2011 VW JETTA TDI; MY CAR DROPPED HORSE POWER AND THE GLOW PLUG LIGHT STARTED BLINKING. THE CAR DID NOT SHUT OFF, BUT THE HORSE POWER WAS CUT SIGNIFICANTLY. WE STOPPED AT THE NEXT INTERCHANGE 6 MILES AWAY AND CALLED VW. THEY SAID IT SHOULD BE LOOKED AT AND SCHEDULED AN APPOINTMENT FOR THE NEXT MONDAY. I TURNED THE CAR OFF. IT RESTARTED AND THE GLOW PLUG LIGHT WAS NOT ON. CAR FUNCTIONED NORMALLY ON THE DRIVE HOME (35 MILES). I TOOK THE CAR TO THE DEALERSHIP ON MONDAY AND THEY RAN SOME TESTS. THE HPFP ON THE ENGINE WAS OUT. IT SOUNDS LIKE IT IS A KNOWN ISSUE. IT IS COVERED BY MY 60 POWER TRAIN WARRANTY. BUT MY CAR ONLY HAS 34,000 MILES. IT SOUNDS LIKE THERE ARE QUITE A FEW ISSUES ON THIS TYPE OF TDI WITH THE HPFP. IS THIS SOMETHING THE NTSB WILL BE INVESTIGATING? *TR
Fuel system, Diesel, Power train, Jun 30, 2014
GLOW PLUG LIGHT STARTED BLINKING, THEN THE ENGINE LIGHT CAME ON. SHIFTING BECAME ERRATIC. PULLED INTO A SERVICE STATION, AND ONCE THE VEHICLE WAS TURNED OFF, IT WOULDN'T RESTART. AFTER BASIC CHECKS, THE FUEL PUMP WAS PULLED FOR INSPECTION AND METAL SHAVINGS WERE FOUND. IN RESEARCHING THE REPAIR, THE INDEPENDENT STATION SUGGESTED PUTTING THINGS BACK TOGETHER, AND HAVING IT TOWED TO THE DEALER, AS IT WAS SUSPECTED TO BE A KNOWN ISSUE WITH THE BOSCH HIGH PRESSURE FUEL PUMP. IN FACT IT WAS, AND WHILE THE CAR WAS TWO MONTHS OUT OF WARRANTY, THE DEALER WENT AHEAD AND COVERED THE REPAIR UNDER THE UNRELATED DRIVETRAIN WARRANTY. I CONSIDER MYSELF INCREDIBLY LUCKY THAT THIS WASN'T 15 MINUTES EARLIER, WHEN I WAS TRAVELING AT HIGHWAY SPEEDS, ON AN INCREDIBLY FULL FREEWAY. IT COULD'VE BEEN A MAJOR ACCIDENT IF I HAD SUDDENLY LOST POWER. CONSIDERING THERE ARE ENTIRE WEBSITES DEVOTED TO TRACKING THIS ISSUE, I CAN'T BELIEVE THAT THERE HASN'T BEEN A RECALL. *TR