2011 Volkswagen Jetta
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 640 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Jetta model years with reports.
Of the 2011 reports, 28 involved a crash and 12 involved a fire. 16 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Other or unspecifiedSep 25, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.
Campaign 19V679000 on NHTSA.gov
Electrical system, ignition, anti-theft, control moduleAug 22, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began November 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 37M2.
Campaign 19V615000 on NHTSA.gov
Air bags, frontalAug 4, 2015
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Campaign 15V483000 on NHTSA.gov
Suspension, rearOct 20, 2014
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2013 Jetta vehicles manufactured March 1, 2010, to November 30, 2012, and 2012-2013 Beetle vehicles manufactured March 1, 2011, to July 31, 2013. The durability of the rear trailing arms may be reduced in vehicles whose rear trailing arms have been previously deformed, such as a result of a rear or side-rear impact crash.
The reduced durability of the trailing arm may result in its sudden fracture, possibly causing loss of vehicle control and increasing the risk of a crash.
Volkswagen will notify owners, and dealers will install a sheet metal inlay on the rear axle trailing arms designed to prevent a sudden loss of control in the event of trailing arm sudden fracture, free of charge. The recall began April 7, 2015. Owners may contact Volkswagen customer service at 1-800-893-5298.
Campaign 14V656000 on NHTSA.gov
Engine and engine cooling, engineMar 7, 2014
The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.
A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.
Campaign 14E007000 on NHTSA.gov
Fuel system, dieselOct 3, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL 2009-2012 JETTA AND JETTA SPORTWAGEN VEHICLES, MANUFACTURED FROM MAY 2008 THROUGH SEPTEMBER 2011, MODEL YEAR 2010-2012 VOLKSWAGEN GOLF VEHICLES, MANUFACTURED FROM MAY 2009 THROUGH SEPTEMBER 2011, AND MODEL YEAR 2010-2012 AUDI A3 VEHICLES, MANUFACTURED FROM SEPTEMBER 2009 THROUGH SEPTEMBER 2011, THAT ARE EQUIPPED WITH A 2.0L TDI COMMON RAIL DIESEL ENGINE/CLEAN DIESEL ENGINE. THE FUEL INJECTION PULSES COULD COINCIDE WITH THE NATURAL FREQUENCY OF THE INJECTOR LINE #2, IN SPECIFIC LOAD AND RPM CONDITIONS. THIS RESONANCE CREATES ADDITIONAL STRESS IN THE FUEL LINE.
DUE TO THE RESONANCE CONDITION, INJECTOR LINE NUMBER 2 COULD DEVELOP SMALL CRACKS WHICH COULD LEAD TO FUEL LEAKAGE. LEAKING FUEL IN THE PRESENCE OF AN IGNITION SOURCE, MAY LEAD TO A FIRE.
VOLKSWAGEN WILL INSTALL AN IMPROVED FUEL INJECTOR LINE FOR THE NUMBER 2 CYLINDER ON CERTAIN VEHICLES AND WILL INSTALL VIBRATION DAMPERS ON ALL OF THE INJECTOR LINES. VOLKSWAGEN AND AUDI WILL NOTIFY OWNERS TO HAVE THE VEHICLES REPAIRED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V490000 on NHTSA.gov
Engine and engine cooling, exhaust systemSep 8, 2011
VOLKSWAGEN IS RECALLING CERTAIN STAINLESS STEEL EXHAUST TIPS, PART NUMBER 1K0 071 910 U, SOLD AS ACCESSORY EQUIPMENT FOR USE ON MODEL YEAR 2011-2012 JETTA SEDAN VEHICLES MANUFACTURED FROM MARCH 18, 2010, THROUGH AUGUST 22, 2011. THESE EXHAUST TIPS MAY EXTEND BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. IT IS POSSIBLE FOR INADVERTENT CONTACT TO OCCUR WITH A PERSON'S LEG.
IF THE TAILPIPE EXTENSION IS HOT DURING INADVERTENT CONTACT, A BURN COULD OCCUR.
DEALERS WILL INSPECT AND REPLACE THE STAINLESS STEEL EXHAUST TIPS AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11E036000 on NHTSA.gov
Engine and engine cooling, exhaust systemSep 7, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2011-2012 JETTA SEDAN VEHICLES MANUFACTURED FROM MARCH 18, 2010, THROUGH AUGUST 22, 2011. SOME VEHICLES HAD A STAINLESS STEEL EXHAUST TIP INSTALLED AT THE PORT DURING IMPORTATION. THESE EXHAUST TIPS MAY EXTEND BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. IT IS POSSIBLE FOR INADVERTENT CONTACT TO OCCUR WITH A PERSON'S LEG.
IF THE TAILPIPE EXTENSION IS HOT DURING INADVERTENT CONTACT, A BURN COULD OCCUR.
DEALERS WILL INSPECT AND REPLACE THE STAINLESS STEEL EXHAUST TIPS AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V466000 on NHTSA.gov
Electrical system, wiring, fuses and circuit breakersMar 29, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2011 JETTA VEHICLES, MANUFACTURED FROM MARCH 2010 THROUGH MARCH 2011. THESE VEHICLES MAY HAVE AN ELECTRICAL WIRING AND FUSE LAYOUT WHERE THE CONVERTER BOX IS PROTECTED BY THE SAME FUSE USED BY THE SIGNAL HORN AND THE ANTI-THEFT ALARM SYSTEM. SHOULD THAT FUSE BE BLOWN, THE CONVERTER BOX WILL BE DISCONNECTED FROM THE POWER SUPPLY WHICH, IN TURN, WILL SHUT OFF APPLICATIONS SUCH AS THE ENGINE MANAGEMENT SYSTEM, LIGHTING SYSTEM, AND WIPERS.
SHOULD THIS HAPPEN WHILE THE VEHICLE IS BEING DRIVEN, THE ENGINE COULD STALL, OR THE HEADLIGHTS OR WIPERS COULD TURN OFF UNEXPECTEDLY, POTENTIALLY LEADING TO A CRASH WITHOUT WARNING.
VOLKSWAGEN WILL NOTIFY OWNERS WHEN SUFFICIENT QUANTITIES OF REPAIRS KITS ARE AVAILABLE. DEALERS WILL SEPARATE THE WIRING FOR THE HORN AND THE THEFT PROTECTION HORN FROM THE POWER SUPPLY OF THE CONVERTER BOX AND ROUTE THE WIRES TO SEPARATE FUSES TO CORRECT THE CONDITION FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING APRIL 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V196000 on NHTSA.gov
Representative owner complaints
640 reports, newest first.
Electrical system, Exterior lighting, Mar 22, 2016
MY LIGHTS BEGAN FAILING WITHOUT WARNING. FRONT HEADLIGHT, REAR TAIL LIGHT, LICENSE PLATE LIGHT, DIRECTIONAL SIGNALS, BACK UP LIGHTS. IN TOTAL, 7 LIGHTS FAILED WITHIN MINUTES. VEHICLE WAS TURNED ON AND MOVING ON A CITY STREET. WARNING LIGHTS INSIDE THE VEHICLE TOLD ME THAT LIGHTS FAILED WHEN I USED THEM (SIGNALS, BRAKES, HEADLIGHTS, ETC). DROVE DIRECTLY TO DEALERSHIP TO REPAIR/REPORT PROBLEM. RESEARCH TOLD ME THAT THIS WAS A COMMON ISSUE AND A NHTSA RECALL ON 2009 AND 2010 MODELS. OUR 2011 DID NOT HAVE A RECALL ON IT, BUT ISSUE WAS IDENTICAL. CONTACTED VW CUSTOMER SERVICE. CASE #160222423. THEY AGREED TO PAY 75%.
Power train, Mar 9, 2016, crash
I PARKED ON A DRIVEWAY WITH A 15 DEGREE PITCH. I FOLLOWED THE SAME PROCEDURE EACH TIME I PARK, WAITING 1 MINUTE IN IDLE, TRANSMISSION TO NEUTRAL, WITH MY FOOT DEPRESSED ON THE BRAKE PEDAL. AFTER SHUTDOWN I ENGAGED THE PARKING BRAKE AND PLACED THE TRANSMISSION IN 1ST GEAR. I EXITED THE VEHICLE FOR 10 TO 15 MINUTES PREPARING THE CAR FOR WAXING. I LEFT THE AREA FOR ABOUT 15 MINUTES AND RETURNED TO FIND THE CAR HAD ROLLED DOWN THE DRIVEWAY, CRASHED THROUGH A FENCE, DOWN A HILL, AND INTO TREES. (THE PARKING BRAKE WAS ENGAGED BUT TRANSMISSION WAS IN NEUTRAL) I PERFORMED TESTS AND DETERMINED THAT RANDOMLY, GEAR SHIFTER APPEARED TO BE IN 1ST GEAR BUT WHEN I RELEASED THE PARKING BRAKE THE SHIFTER RETURNED TO THE NEUTRAL POSITION AND CAR STARTED ROLLING BACK. I CONTACTED VW CUSTOMER SERVICE AND REPORTED THIS. A VW SERVICE MANAGER ASKED ME TO REPLICATE CONDITIONS OF INCIDENT. I PARKED THE VEHICLE ON A SLIGHT UPGRADE, ALLOWED ONE MINUTE IN IDLE, SET THE PARKING BRAKE, AND PLACED THE SHIFTER IN 1ST GEAR. THE SERVICE MANAGER INFORMED ME THAT MANUAL TRANSMISSION SYNCHRONIZERS CAN RANDOMLY CATCH WHILE STATIONARY PREVENTING PROPER ENGAGEMENT INTO 1ST GEAR. HE ALSO INFORMED ME THAT I HAD NOT FULLY ENGAGED THE PARKING BRAKE. HE PULLED THE PARKING BRAKE UP SLOWLY (APPROXIMATELY 6-7 CLICKS). THE SERVICE DEPARTMENT REPORTED PARKING BRAKE AND TRANSMISSION TESTED OK AND NO REPAIRS REQUIRED. QUESTIONS FOR NTSB: 1 SHOULD ORDER OF OPERATIONS OUTLINED IN VW OWNER'S MANUAL FOR PARKING CAR WITH MANUAL TRANSMISSION BE REVISED TO FIRST PLACE THE TRANSMISSION IN 1ST GEAR, RELEASE THE MAIN BRAKE SLOWLY, AND DETERMINE IF CAR REMAINS STATIONARY BEFORE ENGAGING PARKING BRAKE? THIS WOULD PREVENT FULL LOAD ON TRANSMISSION WHILE INSURING THAT THE CAR REMAINS STATIONARY REGARDLESS OF A PARKING BRAKE FAILURE. 2: SHOULD THE VW MANUAL STATE THAT THE PARKING BRAKE NEEDS TO BE FULLY EXTENDED (6-7 CLICKS)?
Fuel system, Diesel, Mar 1, 2016
THE CAR IS A 2011 VW JETTA SW TDI. ON SEPT 7, 2015, WHILE DRIVING ON THE AUTOBAHN, THE CAR'S CHECK ENGINE LIGHT ACTIVATED AND THE CAR ABRUPTLY LOST POWER. I COASTED TO A STOP ON THE SHOULDER. I SHUT THE CAR OFF AND IT WOULD NOT RESTART. IT WAS TOWED TO THE NEAREST VW DEALER. WE HAD TO RENT A VEHICLE FOR ALMOST TWO WEEKS. VW SAID THE FUEL PUMP WAS DESTROYED DUE TO TAINTED DIESEL FUEL. REPORTS INDICATED THAT METAL SHAVINGS WERE FOUND IN FUEL SAMPLES. VW REPLACED THE ENTIRE FUEL SYSTEM AT A COST OF EIGHT THOUSAND EUROS. I HAVE CONTACTED THE ESSO STATION & HEADQUARTERS. ESSO HAS INDICATED THAT THERE HAVE BEEN NO REPORTS OF TAINTED DIESEL FUEL AT THE STATION. I AM BEING SHUFFLED BETWEEN THE ESSO STATION & THE VW DEALERSHIP. IT IS OBVIOUS WHO THE RESPONSIBLE PARTY IS. VW NEEDS TO DO WHAT IS RIGHT AND DEMONSTRATE CORPORATE SOCIAL RESPONSIBILITY. *TR
Exterior lighting, Feb 23, 2016
SINCE 2012 I HAVE HAD TO REPLACE ALL EXTERIOR LIGHTS INCLUDING BREAK AND TAIL LIGHTS. MY HEAD LIGHTS HAVE BEEN REPLACED AT LEAST AT 8 TIMES OVER THE PAST TWO YEARS OR SO. VW CLAIMS THERE IS NOTHING WRONG AND ITS MY FAULT BECAUSE I AM NOT REPLACING THEM WITH THEIR BRAND AND BUYING THEM ELSEWHERE.
Electrical system, Feb 20, 2016
I BEGAN EXPERIENCING ISSUES WITH THE ANTI-THEFT/LOCKING SYSTEM ABOUT LATE 2013/ EARLY 2014. THE LOCKING SYSTEM MALFUNCTIONS AND THE DOORS DO NOT LOCK, BUT ALSO WHILE DRIVING THE LOCKS CONTINUOUSLY CLICK WHILE TRYING TO ENGAGE. I SPOKE TO MY LOCAL VW DEALERSHIP VIA PHONE ON MULTIPLE OCCASIONS AND RECEIVED MULTIPLE ANSWERS, BUT ULTIMATELY WAS TOLD THE COST WOULD BE AROUND $500-600 DOLLARS TO REPAIR, OUT OF MY POCKET. I WAS UNAWARE OF THE RECALL INFORMATION AT THAT TIME AND COULD NOT AFFORD THIS AT THIS TIME. THEN, IN LATE DECEMBER OF 2015 MY HORN SUDDENLY, WITHOUT WARNING, STOPPED WORKING AS WELL. I DID RESEARCH AND FOUND THAT BOTH ISSUES WERE PROBABLY RELATED TO THE RECALL NUMBER: 11V196000 RECALL DATE: 03/29/2011. I SPOKE TO VW CUSTOMER CARE AND WAS INFORMED OF OTHER RECALLS AS WELL. I TOOK MY CAR TO THE VW DEALERSHIP TO HAVE ALL RECALLS PERFORMED AND WAS REASSURED THAT THIS PARTICULAR ISSUE WITH THE HORN AND ANTI-THEFT WOULD BE EXAMINED, ALONG WITH THE OTHER RECALLS. THE HORN/ANTI-THEFT ISSUE WERE NOT ADDRESSED AS STATED. THAT SAME DAY I EMAILED THE SERVICE LEAD WITH THE RECALL INFORMATION AND WAS TOLD THAT MY VIN DID NOT MATCH THIS RECALL AND THAT I WOULD NEED TO BRING MY VEHICLE IN, AGAIN, FOR A DIAGNOSTIC TEST AND/OR REPAIR (SERVICES TO BE PERFORMED OUT OF MY POCKET). ACCORDING TO THE DOCUMENTATION PROVIDED BY NHTSA CAMPAIGN NUMBER: 11V196000 MY VEHICLE IS A MATCH TO THE SPECIFIC VIN ASSOCIATED WITH THE RECALL. THIS IS A SERIOUS ISSUE, AS I UNDERSTAND IT HAS TO DO WITH THE ELECTRICAL SYSTEM MALFUNCTIONING AND COULD VERY WELL CAUSE OTHER PARTS OF THE VEHICLE TO MALFUNCTION. ACCORDING TO THE DOCUMENTATION NOT ALL VEHICLES IN THIS RECALL WERE ACCOUNTED FOR, AND I BELIEVE MY VEHICLE IS PART OF THE UNACCOUNTED VEHICLES.
Other or unspecified, Feb 18, 2016, crash
INVOLVED IN A TRAFFIC COLLISION RESULTING IN ARI BAG DEPLOYMENT RESULTING IN RECEIVED 2ND DEGREE BURN TO THE INSIDE OF THE RIGHT FOREARM FROM VW EMBLEM/BADGING ON THE STEERING WHEEL.
Vehicle speed control, Other or unspecified, Electronic stability control (ESC), Jan 17, 2016
IM EXPERIENCING A LOT OF PROBLEMS WITH MY CAR. FIRST OF ALL THE LIGHTS DON'T ALWAYS WORK THEY WOULD TURN ON AND OFF ON THEIR OWN UNTIL FINALLY STOPPED COMPLETELY. THE NEXT PROBLEM IT HAS WAITING AT A STOP LIGHT IT LOOSES POWER AND SHAKES AND STALLS. THEN I STARTED EXPERIENCING THE SAME PROBLEM WHILE DRIVING ONE TIME I WAS PULLING INTO MY DRIVEWAY THE CAR CUT OFF AND STEERING WHEEL LOCKED THANKFUL I WAS NOT ON THE FREEWAY AT THE TIME. THEN AGAIN ON THE FREEWAY IN RUSH HOUR TRAFFIC I WAS LUCKY ENOUGH TO GET OVER AND PULL OFF BEFORE IT STALLED THE CAR PUTTING AND I WAS GIVING GAS BUT CAR DID NOT WANT TO GO IT WAS NOT GAINING SPEED IT WAS ON THE VERGE OF STALLING. THIS IS A SAFETY ISSUE ITS MY ONLY VEHICLE I'M AFRAID OF IT CUTTING OFF AND STALLING WHILE DRIVING AND A ACCIDENT OCCURRING. THE CAR STALLING IS WHILE DRIVING AND WITH FOOT ON THE BRAKE OR IN PARK. IT ALSO HAS A PROBLEM WHILE IN PARK AND FOOT ON BRAKE THE CARS RPM RAVE ON THEIR OWN.
Electrical system, Exterior lighting, Engine, Jan 14, 2016
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE'S HORN AND RADIO DID NOT FUNCTION, THERE WAS A BURNING ODOR, AND THE WINDOWS FUNCTIONED INDEPENDENTLY. IN ADDITION, THE VEHICLE FELT AS IF IT WOULD LOSE POWER, THE AIR BAGS WERE NOT FUNCTIONING, AND THE EXTERIOR LIGHTS WERE MALFUNCTIONING. THE EPC AND CATALYTIC CONVERTER MALFUNCTION WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 93,000.
Electrical system, Jan 5, 2016
WINDSHIELD WIPERS ARE WORKING INTERMITTENTLY IN THE COLD WEATHER... BUT AS SOON AS IT WARMS UP OR THE VEHICLE IS PULLED INTO A GARAGE... WIPERS BEGIN TO WORK AS NORMAL. ADDITIONALLY, THE VEHICLES HORN IS ALSO DOING THE SAME THING. THIS PROBLEM SEEMS TO OCCUR WHEN THE VEHICLE IS STATIONARY AND/OR MOVING IN EXTREME COLD WEATHER. VEHICLE DID THIS 2 YEARS AGO (2/14/2014). VW DEALERSHIP REPLACED HORN AND WIPER SWITCH. PROBLEM IS NOW OCCURRING AGAIN INTERMITTENTLY. MY VEHICLE WAS BROUGHT TO A TRUSTED VW MECHANIC TODAY (1/5/2016) WHO DIAGNOSED THE VEHICLE WITH 3 DIFFERENT ELECTRICAL TROUBLE CODES BUT FOUND NO PROBLEMS WITH THE HORN OR WIPERS INDIVIDUALLY. THROUGH RESEARCH ONLINE, I FOUND FOUND MANY SIMILAR STORIES WITH INTERMITTENT WINDSHIELD WIPERS AND HORNS IN THE COLD ON VW JETTAS 2011 AND LATER IN ARTICLES AND FORUMS. MY MECHANIC FEELS THAT THERE MAY BE FAULTY WIRING IN THESE VEHICLES THAT WITH EXTREME COLD CONDITIONS DOES NOT ALLOW THE FULL CONDUCTION OF ELECTRICITY TO PROPERLY ACTIVATE THE WINDSHIELD WIPERS AND/OR HORN WHICH CAN BE A HAZARD WHILE DRIVING ESPECIALLY IN ADVERSE WEATHER CONDITIONS. VW ADMITS THAT THERE HAVE BEEN PREVIOUS RECALLS TO PROBLEMS WITH MALFUNCTIONING WINDSHIELD WIPERS AND/OR HORNS BUT MY VEHICLE WAS NOT COVERED UNDER THE RECALL. ADDITIONALLY, VW IS REFUSING TO ADMIT THAT THIS IS A LARGER PROBLEM THEN JUST MY VEHICLE AND IS NOT WILLING TO HAVE THE ISSUE FULLY LOOKED INTO.
Air bags, Jan 4, 2016
I OWN A 2011 VOLKSWAGEN JETTA THAT WAS DIAGNOSED BY A VW DEALERSHIP TO HAVE THE AIRBAG CLOCK SPRING FAILURE THAT IS IDENTICAL TO YOUR RECALL CAMPAIGN NUMBER: 15V483000. MY AIRBAG LIGHT REMAINS ON AT ALL TIMES AND WILL NOT DEPLOY IF NEEDED. THE VOLKSWAGEN DEALERSHIP HAS INFORMED ME THAT MY VIN AND THAT THIS VEHICLE'S MAKE AND MODEL WERE NOT COVERED BY THE RECALL-YOUR CAMPAIGN STATES OTHERWISE, PLEASE HELP OR ADVISE. VOLKSWAGAN
Fuel/propulsion system, Jan 3, 2016
HIGH PRESSURE FUEL PUMP FAILED CONTAINATED THE FUEL SYSTEM WITH METAL PARTICLES WELL I WAS ON VACATION ON FIVE LANE FREEWAY JUST SOUTH OF PASADENA HIGHWAY 5 FALL LEFT LANE JUST STOPPED RUNNING ALMOST ACCIDENT TRYING TO CROSS FOUR LANES WITH NO POWER.
Electrical system, Engine, Dec 31, 2015, crash
IGNITION SWITCH KEY LOCK SOLENOID (N376) PROBLEM. HELLO, MY WIFE'S 2011 JETTA HAS A MALFUNCTIONING IGNITION LOCK CYLINDER. PERHAPS THE IGNITION SWITCH KEY LOCK SOLENOID (N376)? NORMALLY THE KEY SHOULD BE LOCKED IN THE IGNITION WHILE THE CAR IS IN D(DRIVE). HOWEVER, THERE APPEARS TO BE A MALFUNCTION IN THE N376 (OR OTHER) WHICH DOES NOT ENGAGE THE LOCKING SOLENOID. THIS ALLOWS FOR THE KEY TO BE PULLED OUT WHILE IN D. SHE WAS ABLE TO TURN THE CAR OFF AND PULL THE KEYS OUT OF THE CAR WHILE THE CAR WAS STILL IN D(DRIVE), GOT OUT OF THE CAR AND THE CAR ROLLED BACK AND HIT A PORSCHE. THANKFULLY THE CAR DID NOT RUN OVER A CHILD OR OTHER PERSON. FROM BRIEF RESEARCH I SEE THERE HAVE BEEN MULTIPLE RECALLS ON SIMILAR ITEMS, HERE IS AN ARTICLE ON ONE THOUGH NOT SPECIFICALLY ON THE 2011 JETTA.
Electrical system, Dec 27, 2015
DRIVER SIDE LOW BEAM NOT WORKING. THE HEADLIGHTS WERE REPLACED BUT THIS DID NOT FIX THE ISSUE. THE PROBLEM MIGHT BE WITH FAULTY PARTS OR ELECTRICAL.
Electrical system, Dec 24, 2015
LIGHTS STARTED RANDOMLY GOING OUT, AND CONTROL CENTER STARTED NAMING SEVERAL DIFFERENT BULBS THAT WERE OUT. WHEN TAKEN TO DEALER NOTHING WAS WRONG. I TOOK CAR HOME AND EVERYTHING WAS FINE. THE NEXT MORNING CAR ACTED UP AGAIN, SO I VIDEO TAPED IT AND TOOK IT BACK TO DEALER WHILE LEAVING RUNNING SO THEY COULD SEE. THIS TIME THEIR COMPUTER RECOGNIZED THE FAULT, WHICH WAS A FAULTY FUSE PANEL THAT WAS MELTING YET NOT TRIPPING FUSE.
Electrical system, Dec 23, 2015
THE RIGHT HALF OF MY JETTA LOST ALL OF ITS EXTERIOR LIGHTING SUDDENLY. THE VEHICLE WAS TAKEN TO THE UNIVERSITY VOLKSWAGEN DEALERSHIP HERE IN SEATTLE. IT WAS DETERMINED THAT FUSE SB16 AKA F16 MELTED CAUSING THE FUSE PANEL TO ALSO MELT. REPAIR INVOLVED REPLACING FUSE PANEL AND NEW UPDATED VERSION OF SB16 FUSE. THIS FUSE WAS THE SUBJECT OF NHTSA CAMPAIGN ID NUMBER: 13V569000 IN MY 2009 - 2011 VOLKSWAGEN TIGUAN AND THE 2009 -2010 JETTA. IT SEEMS THAT THIS HAS BEEN HAPPENING IN THE MY 2011 JETTA.
Fuel/propulsion system, Dec 17, 2015
HIGH PRESSURE FUEL PUMP FAILURE JULY 2015, WAS DRIVING AT HIGHWAY SPEED WHEN GLOW PLUG INDICATOR STARTED FLASHING, PULLED OFF HIGHWAY AND CAR STALLED IN HIGHWAY OFF-RAMP INTERSECTION. PUSHED CAR OUT OF INTERSECTION TO SIDE SHOULDER. CAR TOWED TO FOX VW OF ROCHESTER HILLS MI. VW AUTHORIZED WARRANTY CLAIM ON REPLACEMENT OF ENTIRE FUEL SYSTEM. REPAIR WAS COMPLETED AND CAR RETURNED. CAR SMELLED OF DIESEL IN THE INTERIOR COMPARTMENT. SMELL DID NOT LESSEN AFTER 1 WEEK EVEN WITH WINDOWS OPEN TO AIR OUT. RETURNED VEHICLE TO FOX VW. FOX VW STATED THAT THERE WAS A SPILL AT THE ACCESS TO THE FUEL PUMP SENDING UNIT UNDER THE SEAT. THE SPILL WAS CLEANED UP AND VEHICLE RETURNED. DIESEL SMELL WAS LESS. FAST FORWARD 3 MONTHS TO NOVEMBER 2015, RETURNED CAR FOR EXTENDED WARRANTY SERVICE FOR GLOW PLUG REPLACEMENT AT PURCHASING DEALER IN PENNSYLVANIA (THREE RIVERS VW), DEALER SERVICE TECHNICIANS DISCOVERED AND DOCUMENTED MULTIPLE FUEL SYSTEM LEAKS WITH INCORRECTLY INSTALLED COMPONENTS. FUEL WAS PRESENT ON TOP OF ENGINE, HIGH PRESSURE FUEL PUMP HOUSING AND FUEL FILTER HOUSING. TRAVELED IN THIS CAR WITH NEWBORN DAUGHTER AND 4YO SON MULTIPLE TIMES WITH LONG ROAD TRIPS IN THE TIME FROM THE FUEL SMELL COMPLAINT TO THREE RIVERS VW FINDING THE LEAKING FUEL. THREE RIVERS VW REPAIRED VEHICLE WITH AUTHORIZATION FROM VW AMERICA.
Fuel/propulsion system, Dec 17, 2015
2011 JETTA DIESEL COMPLETE FAILURE OF HIGH PRESSURE FUEL PUMP WITHOUT WARNING AT 50 MPH ASCENDING A LARGE BRIDGE IN VEHICLE WHAT HAS HAD SCRUPULOUS PERIODIC MAINTAINANCE. OCCURRING AT RUSH HOUR ON A 4 LANE HIGH TRAFFIC RIVER BRIDGE (295 DELAWARE MEMORIAL BRIDGE) A VERY DANGEROUS TIME AND PLACE DUE TO COLLISION POSSIBILITIES. MY RESEARCH SO FAR IS THAT THIS IS A COMMON PROBLEM WITH THE COMPANY COVERING IT UP TO 120 THOUSAND MILES. NO NOTICE HAS EVERY BEEN RECEIVED OF THIS PROPENSITY OR OF THE, WHAT SEEMS TO BE "SECRET" WARRANTY EXTENSION.
Electrical system, Dec 13, 2015, crash
AUTOMATIC CAR WAS "PARKED", TURNED OFF. KEY REMOVED, THOUGH IT WAS NOT IN P. EMERGENCY BRAKE WORKS AND APPLIED, BUT MAY NOT HAVE BEEN APPLIED ALL THE WAY. ROLLED BACK ACROSS THE LOW LOW GRADE PARKING LOT AND OUR WHITE CAR BUMPED A ... BLACK PORSCHE! DOESN'T APPEAR TO BE ANY DAMAGE OTHER THAN PAINT SMUDGE/TRANSFER FROM THE BUMPER. NORMAL SAFETY FEATURE WHERE THE CAR NEEDS TO BE IN PARK BEFORE THE KEY COMES OUT ISN'T WORKING PROPERLY. ANY ADVICE ON HOW TO FIX THIS? IF POSSIBLE MYSELF? IS THIS SOMETHING I CAN GET THE MFG TO PAY FOR? IT'S NOT UNDER WARRANTY. IT'S UNDER A 3 YR POWER TRAIN WARRANTY, BUT PRETTY SURE AT BEST THIS IS A ONLY RELATED TO A TRANSMISSION ISSUE, NOT DIRECTLY A TRANSMISSION ISSUE. NO RECALLS AS OF NOW FOR THIS ON MY VEHICLE. ANY ADVICE IS APPRECIATED.
Electrical system, Exterior lighting, Dec 8, 2015
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT, THE FRONT DRIVER AND PASSENGER SIDE EXTERIOR HEAD LIGHTS AND THE REAR DRIVER SIDE TAIL LIGHT BECAME INOPERABLE AS THE LIGHTS OUT ERROR MESSAGE DISPLAYED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
Engine, Nov 24, 2015
CAR SHAKES WHEN DRIVING TO THE POINT WE HAVE TO PULL OVER TURN THE CAR OFF AND RESTART IT. THE CHECK ENGINE LIGHT COMES ON AND GOES OFF AS IT PLEASES AS DOES THE EPC LIGHT. CAR WON'T ACCELERATE WHILE SHAKING.
Engine, Fuel/propulsion system, Nov 16, 2015
WHILE DRIVING STRAIGHT ON A CITY HIGHWAY, THE CAR STALLED, AND WOULD NOT RESTART. THIS HAPPENED IN MODERATE TRAFFIC, BUT WE WERE ABLE TO COAST OUT OF THE ROAD AND INTO A PARKING LOT. THE DEALER WHERE WE BOUGHT THE CAR ANALYZED THE FUEL SYSTEM, AND RULED THAT OUT. HE FOUND A BAD FUSE RELATED TO THE FUEL PUMP, AND CLAIMS AT THIS TIME THAT IT IS PROBABLY AN ELECTRICAL ISSUE. AT THIS TIME, THE EXACT CAUSE REMAINS UNKNOWN. THIS IS THE THIRD TIME THAT WE'VE HAD THE SAME PROBLEM, THOUGH THE PREVIOUS TWO TIMES THE DEALERS CLAIMED THAT IT WAS A FUEL SYSTEM ISSUE.
Power train, Oct 29, 2015
EMISSION ISSUES, NEEDS TO REPLACE EGR FILTER ASSEMBLY AND DPF ASSEMBLY FOR A 4 YEAR OLD CAR. CHECK ENGINE LIGHT COMES AND GOES.
Electrical system, Oct 27, 2015
ANOTHER INSTANCE OF THE VW RADIO CEASING TO FUNCTION EVEN THOUGH THE FUSES ARE NOT BLOWN. RADIO WITH TOUCH PAD STOPPED WORKING, NO VOICE RECOGNITION OR CAR SPEAKER OUTPUT WHEN CONNECTED WITH THE BLUE TOOTH. NOT SURE EXACTLY HOW IT HAPPENED AS I ONLY OCCASIONALLY USE THE HANDSFREE AND HARDLY EVER USE THE RADIO.
Exterior lighting, Oct 26, 2015
I HAVE OWNED A 2011 JETTA SINCE IT WAS RELEASED AND THIS VEHICLE HAS HAD TO HVAE THE HEADLIGHTS REPLACED MULTIPLE TIMES OVER THE LAST SEVERAL MONTHS NO MATTER WHAT SIDE OR BRAND OF BULB AND THERE IS NO INDICATION AS TO WHY.
Wheels, Other or unspecified, Oct 22, 2015
SIMILAR TO OTHER REPORTS HERE, EXTREME INNER SIDEWALL CRACKING; NO INDICATION FROM OUTSIDE; APPROXIMATELY 1/2 OF USABLE TREAD REMAINING. THIS AFFECTED ALL 4 TIRES AND WAS INSPECTED AT VW DEALER. HANKOOK COMMUNICATION OCCURRED WITH DETERMINATION OF TREAD SEPARATION. THIS IS AN EXTREMELY DANGEROUS SITUATION AS IT IS HIDDEN FROM EASY INSPECTION.