2011 Volkswagen Jetta
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 640 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Jetta model years with reports.
Of the 2011 reports, 28 involved a crash and 12 involved a fire. 16 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Other or unspecifiedSep 25, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.
Campaign 19V679000 on NHTSA.gov
Electrical system, ignition, anti-theft, control moduleAug 22, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began November 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 37M2.
Campaign 19V615000 on NHTSA.gov
Air bags, frontalAug 4, 2015
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Campaign 15V483000 on NHTSA.gov
Suspension, rearOct 20, 2014
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2013 Jetta vehicles manufactured March 1, 2010, to November 30, 2012, and 2012-2013 Beetle vehicles manufactured March 1, 2011, to July 31, 2013. The durability of the rear trailing arms may be reduced in vehicles whose rear trailing arms have been previously deformed, such as a result of a rear or side-rear impact crash.
The reduced durability of the trailing arm may result in its sudden fracture, possibly causing loss of vehicle control and increasing the risk of a crash.
Volkswagen will notify owners, and dealers will install a sheet metal inlay on the rear axle trailing arms designed to prevent a sudden loss of control in the event of trailing arm sudden fracture, free of charge. The recall began April 7, 2015. Owners may contact Volkswagen customer service at 1-800-893-5298.
Campaign 14V656000 on NHTSA.gov
Engine and engine cooling, engineMar 7, 2014
The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.
A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.
Campaign 14E007000 on NHTSA.gov
Fuel system, dieselOct 3, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL 2009-2012 JETTA AND JETTA SPORTWAGEN VEHICLES, MANUFACTURED FROM MAY 2008 THROUGH SEPTEMBER 2011, MODEL YEAR 2010-2012 VOLKSWAGEN GOLF VEHICLES, MANUFACTURED FROM MAY 2009 THROUGH SEPTEMBER 2011, AND MODEL YEAR 2010-2012 AUDI A3 VEHICLES, MANUFACTURED FROM SEPTEMBER 2009 THROUGH SEPTEMBER 2011, THAT ARE EQUIPPED WITH A 2.0L TDI COMMON RAIL DIESEL ENGINE/CLEAN DIESEL ENGINE. THE FUEL INJECTION PULSES COULD COINCIDE WITH THE NATURAL FREQUENCY OF THE INJECTOR LINE #2, IN SPECIFIC LOAD AND RPM CONDITIONS. THIS RESONANCE CREATES ADDITIONAL STRESS IN THE FUEL LINE.
DUE TO THE RESONANCE CONDITION, INJECTOR LINE NUMBER 2 COULD DEVELOP SMALL CRACKS WHICH COULD LEAD TO FUEL LEAKAGE. LEAKING FUEL IN THE PRESENCE OF AN IGNITION SOURCE, MAY LEAD TO A FIRE.
VOLKSWAGEN WILL INSTALL AN IMPROVED FUEL INJECTOR LINE FOR THE NUMBER 2 CYLINDER ON CERTAIN VEHICLES AND WILL INSTALL VIBRATION DAMPERS ON ALL OF THE INJECTOR LINES. VOLKSWAGEN AND AUDI WILL NOTIFY OWNERS TO HAVE THE VEHICLES REPAIRED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V490000 on NHTSA.gov
Engine and engine cooling, exhaust systemSep 8, 2011
VOLKSWAGEN IS RECALLING CERTAIN STAINLESS STEEL EXHAUST TIPS, PART NUMBER 1K0 071 910 U, SOLD AS ACCESSORY EQUIPMENT FOR USE ON MODEL YEAR 2011-2012 JETTA SEDAN VEHICLES MANUFACTURED FROM MARCH 18, 2010, THROUGH AUGUST 22, 2011. THESE EXHAUST TIPS MAY EXTEND BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. IT IS POSSIBLE FOR INADVERTENT CONTACT TO OCCUR WITH A PERSON'S LEG.
IF THE TAILPIPE EXTENSION IS HOT DURING INADVERTENT CONTACT, A BURN COULD OCCUR.
DEALERS WILL INSPECT AND REPLACE THE STAINLESS STEEL EXHAUST TIPS AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11E036000 on NHTSA.gov
Engine and engine cooling, exhaust systemSep 7, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2011-2012 JETTA SEDAN VEHICLES MANUFACTURED FROM MARCH 18, 2010, THROUGH AUGUST 22, 2011. SOME VEHICLES HAD A STAINLESS STEEL EXHAUST TIP INSTALLED AT THE PORT DURING IMPORTATION. THESE EXHAUST TIPS MAY EXTEND BEYOND THE ORIGINAL LENGTH OF THE FACTORY-INSTALLED EXHAUST PIPES. IT IS POSSIBLE FOR INADVERTENT CONTACT TO OCCUR WITH A PERSON'S LEG.
IF THE TAILPIPE EXTENSION IS HOT DURING INADVERTENT CONTACT, A BURN COULD OCCUR.
DEALERS WILL INSPECT AND REPLACE THE STAINLESS STEEL EXHAUST TIPS AS NECESSARY FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING NOVEMBER 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V466000 on NHTSA.gov
Electrical system, wiring, fuses and circuit breakersMar 29, 2011
VOLKSWAGEN IS RECALLING CERTAIN MODEL YEAR 2011 JETTA VEHICLES, MANUFACTURED FROM MARCH 2010 THROUGH MARCH 2011. THESE VEHICLES MAY HAVE AN ELECTRICAL WIRING AND FUSE LAYOUT WHERE THE CONVERTER BOX IS PROTECTED BY THE SAME FUSE USED BY THE SIGNAL HORN AND THE ANTI-THEFT ALARM SYSTEM. SHOULD THAT FUSE BE BLOWN, THE CONVERTER BOX WILL BE DISCONNECTED FROM THE POWER SUPPLY WHICH, IN TURN, WILL SHUT OFF APPLICATIONS SUCH AS THE ENGINE MANAGEMENT SYSTEM, LIGHTING SYSTEM, AND WIPERS.
SHOULD THIS HAPPEN WHILE THE VEHICLE IS BEING DRIVEN, THE ENGINE COULD STALL, OR THE HEADLIGHTS OR WIPERS COULD TURN OFF UNEXPECTEDLY, POTENTIALLY LEADING TO A CRASH WITHOUT WARNING.
VOLKSWAGEN WILL NOTIFY OWNERS WHEN SUFFICIENT QUANTITIES OF REPAIRS KITS ARE AVAILABLE. DEALERS WILL SEPARATE THE WIRING FOR THE HORN AND THE THEFT PROTECTION HORN FROM THE POWER SUPPLY OF THE CONVERTER BOX AND ROUTE THE WIRES TO SEPARATE FUSES TO CORRECT THE CONDITION FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING APRIL 2011. OWNERS MAY CONTACT VOLKSWAGEN AT 1-800-822-8987.
Campaign 11V196000 on NHTSA.gov
Representative owner complaints
640 reports, newest first.
Fuel system, Diesel, Mar 16, 2012
FILLED UP WITH 13.455 GALLONS OF #2 ULSD DIESEL ON 01/25/12 WITH 11,363 MILES ON THE VEHICLE. PRIOR TO FILLING THE VEHICLE HAD LESS THAN A 1/4 TANK OF DIESEL. ON 02/05/12 WAS TRAVELING IN VEHICLE AT APPROXIMATELY 45 MPH AND STARTED TO HEAR PINGING NOISES FROM THE ENGINE BAY. SLOWED TO A STOP WHERE THE ENGINE DIED AND REFUSED TO START. THE VEHICLE HAD 11,721 MILES ON IT, 358 MILES (90% WHICH WERE HIGHWAY MILES) SINCE THE PREVIOUS FUELING. VEHICLE WAS TOWED TO LOCAL VW DEALER WHERE I WAS TOLD THE TANK WAS DRY AND HPFP HAD FAILED AS A RESULT. CONTESTED THE FACT THAT THE TANK WAS DRY GIVEN THE FACT THE VEHICLE HAD SLIGHTLY LESS THAN 1/4 TANK PRIOR TO THE FAILURE AND THAT IT WAS IMPOSSIBLE THAT IT HAD RUN DRY GIVEN THE FACT THAT THE TANK HAD BEEN FILLED TO THE TOP AT THE PRIOR FILLING AND THAT I HAD NOT DRIVEN ENOUGH DISTANCE TO HAVE USED UP THE FUEL. VW TECH CONFIRMED THAT THE GAS GAUGE WAS OPERATIONAL AND CORRECT. VW DEALER REPLACED HPFP UNDER WARRANTY BUT WOULD NOT LISTEN TO ME WITH REGARDS TO RUNNING THE TANK DRY. *TR
Power train, Mar 13, 2012
AT STEADY THROTTLE ANGLE OF ACCELERATOR PEDAL, SLOW SPEEDS PULLING OUT ON TO MAIN ROAD WITH HEAVY TRAFFIC. DSG CAN NOT SELECT THE PROPER GEAR AND HESITATES SO BADLY THAT WE WERE ALMOST T- BONED IN THE DRIVERS SIDE OF THE JETTA BY ON COMING TRAFFIC. I GUESS ABOUT .1 TENTH OF A SECOND NO MOVEMENT FOR THE JETTA. THIS DSG HAD A DAUL CLUTCH FLYWHEEL AND IS A COMPUTER SHIFTED MANUAL TRANSMISSION ON DUAL SHAFTS TO OUTPUT DRIVE. I CALLED THIRD DIFFERENT DEALER AND ALL SAY THIS IS THE WAY THE JETTA WITH DSG PERFORMS. DEALER GUNTHER VOLKSWAGEN IN BUFORD WAS HELPFUL, AND ACKNOWLEDGED THE PROBLEM. VOLKSWAGEN HAS NO SOFTWARE FIX. VILLAGE VOLKSWAGEN CHATTANOOGA, TN ADVISOR SHARED THAT ALL DSG TRANSMISSIONS HAVE THE PROBLEM. VOLKSWAGEN DESIGNED AND MAKE THE DSG, WHY CAN THEY NOT FIX THE PROBLEM? THIS IS A SAFETY PROBLEM THAT WILL END UP GETTING DRIVERS AND PASSENGERS HURT. THE JETTA JUST STANDS STILL IN THE MIDDLE OF THE LANE AS THE COMPUTER DECIDES WHAT GEAR SELECTION IS NEEDED. THIS HAS HAPPENED TO US THREE DIFFERENT TIMES. MY WIFE IS SCARED TO DRIVE THE JETTA FOR FEAR OF A ACCIDENT. WE HAVE CONTACTED VOLKSWAGEN OF AMERICA ABOUT THE PROBLEM. AFTER MARKET SOFTWARE COMPANY UNITRONICS HAS A SOFTWARE FIX AT A COST OF $500.00. PLEASE CONTACT ME! *TR
Power train, Mar 13, 2012
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT WHILE DRIVING 15 MPH, THE TRANSMISSION DID NOT SHIFT PROPERLY. AS A RESULT, THE VEHICLE HESITATED AND DECELERATED ALMOST TO A COMPLETE STOP. THE CONTACT MENTIONED THAT THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE AND STATED THAT THE VEHICLE WAS OPERATING UNDER NORMAL CONDITIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO REFERRED HE CONTACT BACK TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,700 AND THE CURRENT MILEAGE WAS 8,700. UPDATED 04/11/12*LJ CONSUMER STATED THERE WERE 3 INCIDENTS OF HESITATION WITH THE VEHICLE WHILE DRIVING ON ROADS WITH SPEED LIMITS OF 55 MPH. CONSUMER ALSO STATED VEHICLE HESITATED ALMOST TO A COMPLETE STOP WHILE SLOWING DOWN. CONSUMER TOOK TO VW DEALER ON 12/19/11 AND DEALER INFORMED CONSUMER TRANSMISSION SHIFTED NORMALLY. ON 12/30/12 THE DEALER UPDATED SOFTWARE .CONSUMER SEARCHED ONLINE FOR TECHNICAL SERVICE BULLETINS AND FOUND INFORMATION ABOUT THE DELAY ON ACCELERATION ON CONSUMERS VEHICLE. UPDATED 6/7/12 *SD
Fuel system, Diesel, Feb 16, 2012
I WAS OPERATING THE CAR ON A HIGHWAY WHEN THE CAR LOST ALL POWER IN TRAFFIC. I WAS LUCKY THAT I WAS ABLE TO GET TO THE SIDE OF THE ROAD WITHOUT A SERIOUS INCIDENT OCCURRING. I WAS A BIT SHAKEN AS THE CAR JUST TOTALLY FAILED IN TRAFFIC. THE CAUSE ACCORDING TO THE DEALER IS CATASTROPHIC FAILURE OF THE INJECTOR PUMP (DIESEL). DEALER INFORMED ME THAT THE INJECTOR PUMP, INJECTORS, INJECTOR LINES, PRIMARY FUEL LINES, PRIMARY FUEL PUMP, AND THE FUEL TANK ALL HAD TO BE REPLACED BECAUSE THE INJECTOR PUMP TOTALLY CAME APART AND DISTRIBUTED METAL THROUGHOUT THE FUEL SYSTEM. THIS CAR HAS LESS THAN 21K ON IT. DEALER ADMITTED THAT THE INJECTOR PUMPS ARE OF QUESTIONABLE QUALITY AND THERE IS A HISTORY OF FAILURE DUE TO INFERIOR PARTS IN THE PUMPS. DEALER SAID THAT THE NEW PUMP IS UPGRADED AND AFTER THE ENTIRE FUEL SYSTEM IS REPLACED THE CAR WILL BE TROUBLE FREE. DEALER ALSO NOTED THAT THE FUEL PUMPS ARE DESIGNED TO OPERATE ON EUROPEAN DIESEL WHICH CONTAINS SULFUR FOR LUBRICITY. US DIESEL WHICH HAS LOW SULFUR IS DESTROYING THE PUMPS. SEEMS AS THOUGH A TOTAL RECALL SHOULD BE ORDERED TO REMOVE THESE BAD INJECTOR PUMPS. DEALER STATED THE TOTAL COST OF THE WORK IN EXCESS OF 10K WHICH WILL BE PAID BY VW AT NO COST TO ME. *TR
Fuel system, Gasoline, Feb 9, 2012
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS THEN TOWED TO AN AUTHORIZED DEALER. THE DEALER STATED THAT THE HIGH PRESSURE FUEL PUMP FAILED. THE DEALER REPLACED THE FUEL TANK, HIGH PRESSURE FUEL PUMP, AND THE FUEL LINES. THE STALLING FAILURE WAS CORRECTED, BUT THE VEHICLE NO LONGER PERFORMED WITH THE SAME FUEL EFFICIENCY. THE CONTACT FELT THAT THE RECALL REPAIRS CAUSED THE DECREASE IN FUEL EFFICIENCY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DENIED ASSISTANCE WITH THE FUEL EFFICIENCY FAILURE. THE FAILURE MILEAGE WAS 14,299 AND THE CURRENT MILEAGE WAS 20,558.
Fuel system, Gasoline, Feb 7, 2012
THE CAR MADE LOUD KNOCKING NOISES AND STOPPED. THE SERVICE ADVISOR FIRST SAID THERE WAS AN IGNITION IN THE FUEL PUMP, THEN 10 DAYS LATER HE SAID IT WAS FUEL PUMP FAILURE. ALL DIESEL FUEL I PURCHASED FOR THE CAR WAS PURCHASED AT PMM MOBIL, 26393 VERMONT AVE., HARBOR CITY CA., 90710. I HAD JUST FILLED UP WITH FUEL 10 MILES EARLIER AND I WAS 1/2 BLOCK AWAY FROM MY HOME WHEN THE CAR FAILED, I COULD HAVE BEEN ANYWHERE! THE SAME SERVICE ADVISER GAVE NO SUGGESTIONS TO HELP PREVENT ANOTHER FAILURE, LEAVING ME TO RELY ON THE INFORMATION ON THE INTERNET TO KEEP THE CAR RUNNING. *TR
Electrical system, Jan 23, 2012
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA TDI. THE CONTACT STATED THAT THE VEHICLE WAS PARKED AND UPON EXITING THE VEHICLE, THERE WAS AN INCREASE IN THE ENGINE RPMS. THE VEHICLE ALSO WOULD NOT SHUT OFF. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY STATED THAT THE PUSH TO STOP BUTTON FAILED. A SWITCH CLIP ON THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000. UPDATED 05/31/12*LJ
Electrical system, Jan 21, 2012
THE VEHICLE IMMOBILIZER ACTIVATES, PREVENTING THE VEHICLE FROM BEING STARTED AND LEAVING DRIVER STRANDED. *TR
Engine and engine cooling, Fuel system, Gasoline, Dec 28, 2011
LETTER TO ADMINISTRATOR FROM REGARDING A PROBLEM WITH HIS 2011 VOLKSWAGEN JETTA SEL. *KB THE CONSUMER STATED 13 DAYS AFTER PURCHASING THE VEHICLE, THE CHECK ENGINE LIGHT ILLUMINATED. THE CONSUMER TOOK THE VEHICLE BACK TO THE DEALER, BUT THE PROBLEM WAS NOT RESOLVED. THE CONSUMER WENT TO ANOTHER VW WHO HAS BEEN HANDLING THE PROBLEM EVER SINCE. THE CONSUMER STATED HE HAS BEEN TO THE DEALER FOUR TIMES IN ORDER TO RESOLVE THE ONGOING PROBLEM. THE CONSUMER REQUESTED THAT VOLKSWAGEN WRITE OFF THE VEHICLE AS A DEFECTIVE, UNSAFE VEHICLE; SINCE THE PROBLEM WAS IN THE FUEL SYSTEM (CODE PO456) EVAP LEAK.
Fuel system, Gasoline, Electrical system, Dec 20, 2011
ATTEMPTED TO START 2011 JETTA TDI WITH 11000 MILES AFTER IT HAD BEEN SITTING IN A PARKING LOT FOR 9 HOURS. TEMPERATURE 45F OUTSIDE. VEHICLE STARTED PERFECTLY AND THEN DIED SECONDS LATER. ATTEMPTED TO START VEHICLE AGAIN, BUT WOULD NOT TURN OVER. HAD A LOT OF TROUBLE GETTING IT TO START AND WHEN IT DID IT WAS RUNNING VERY ROUGH AND THEN WOULD DIE IMMEDIATELY. FINALLY ABLE TO START VEHICLE AND KEEP IT RUNNING AFTER APPROXIMATELY 30 MINUTES. WAS ABLE TO DRIVE 30+ MILES HOME - STARTED FINE AFTER. THIS IS THE SECOND OCCURRENCE. THIS FIRST OCCURRED APPROXIMATELY 1 MONTH AGO WITH 8000 MILES ON VEHICLE. OUTSIDE TEMPERATURE WAS IN MID FORTIES. CAR WOULD NOT START AT ALL - KEPT TURNING OVER, BUT WOULD NOT START. GLOW PLUG LIGHT FLASHED INTERMITTENTLY. AFTER WAITING APPROXIMATELY 45 MINUTES TO 1 HOUR THE CAR STARTED UP FINE WITHOUT HESITATION. VEHICLE WAS AT DEALER 2 DAYS PRIOR TO SECOND INCIDENT, BUT THEY COULD NOT FIND ANYTHING. VEHICLE WILL BE RETURNING TO DEALER ASAP. *TR
Tires, Dec 8, 2011
AS I'M DRIVING ALONG THE INTERSTATE GOING 60 MPH MY TIRE PRESSURE LIGHT COMES ON A MILE LATER THE STEERING WHEEL JERKS OUT OF MY HAND AND I CAN HEAR THE TIRE FLAPPING. LUCKILY I WAS ABLE TO PULL OVER TO THE SIDE WITHOUT AN ACCIDENT. I TAKE THE TIRE TO THE DEALER WHERE I BOUGHT THE CAR FIVE MONTHS (AUGUST) AGO AND THEY SAID THERE IS NOTHING THEY CAN DO BUT SELL ME ANOTHER TIRE. THE DEALER ALSO REFUSED TO GIVE ME THE NUMBER TO CONTACT CONTINENTAL DIRECTLY ABOUT THE TIRE. SO FAR NOTHING HAS BEEN DONE ABOUT THE TIRE. *TR
Electrical system, Equipment adaptive/mobility, Dec 2, 2011
THIS IS A RE-OCCURRENCE OF THE COMPLAINT 10425920 THAT WAS SUBMITTED BY ME ON 17 SEPTEMBER AND IS LISTED ON THIS SITE. IT HAS HAPPENED AGAIN. SYMPTOMATICALLY IT IS THE SAME. WHILE TRYING TO GAIN ACCESS TO THE VEHICLE THE KEY FOB WOULDN'T OPEN THE DOORS. AFTER GAINING ENTRY TO THE VEHICLE ALL LOCKS ARE INOPERATIVE AND THE FUSE IS BLOWN. THE INITIAL ISSUE WAS WORKED ON BY MY LOCAL VW DEALER BUT DUE TO THE ODD NATURE OF THE ISSUE VW TECH WAS CONSULTED. THE SYSTEM FUSE WILL ONLY BLOW IF I TRY TO GAIN ENTRY TO THE CAR WITH THE KEY FOBS. IF A NEW FUSE IS INSTALLED AND THE SENSORS ON THE ACTUAL DOOR HANDLES ARE USED THE FUSE WILL NOT BLOW. THE DEALER HAD THE CAR FOR A WEEK AND VW WAS INDECISIVE ABOUT WHAT TO DO. VW ADVISED THE DEALERSHIP TO JUMP OUT THE FUSE AND RETURN THE VEHICLE TO ME (AND THEY DID!) UNTIL THEY COULD FIGURE OUT THE WAY AHEAD. I WAS ASKED TO RETURN THE VEHICLE TO THE DEALER A FEW WEEKS LATER AND A COMPLETE REPLACEMENT CENTRAL LOCKING CONTROL UNIT WAS INSTALLED. I AM RETURNING THE CAR TO THE DEALER FOR ANOTHER ATTEMPT AT SOLVING THE PROBLEM. I AM QUITE SURE THAT VW SHOULDN'T BE ADVISING DEALERSHIPS TO JUMP OUT FUSES AND RETURN VEHICLES TO CUSTOMERS FOR USE. BEYOND THE TECHNICAL ISSUE VW TECHLINES BEHAVIOR IS ALARMING AND IT WOULD BE WORTH ASKING TO SEE THE DIALOG FILES FOR MY ISSUE. I WILL ADVISE REGARDING THE OUTCOME OF THIS NEXT VISIT. *TR
Fuel system, Diesel, Nov 26, 2011
REFERENCE: NHTSA ACTION NUMBER: EA11003 - PLEASE ADD US TO ONGOING INVESTIGATION OUR 2011 VOLKSWAGEN JETTA SPORTWAGEN TDI ONLY 4 MONTHS OLD WITH 3500 MILES - FAILED ON THE HIGHWAY WHILE TRYING TO ACCELERATE AROUND A DANGEROUS SITUATION. THE A BLINKING GLOW PLUG LIGHT CAME ON AND THE CAR WENT INTO LIMP MODE (NO POWER) ON THE HIGHWAY AT HIGH SPEEDS. (FWIW - A BABY + PREGNANT WIFE DRIVING). ABLE TO REPRODUCE AFTERWARDS - PRESSING A HARD THROTTLE/ACCELERATING WOULD DISABLE THE VEHICLE INTO LIMP MODE. REPORT CAME BACK THE ENTIRE FUEL SYSTEM - HPFP NEEDED TO BE REPLACED. A BRAND NEW VEHICLE SHOULD NOT HAVE A FAILURE LIKE THIS FROM JUST FILLING UP THE TANK THE PREVIOUS DAY. WE HAVE KEPT ALL RECEIPTS, LOGGED MILES AND HAD THE STATE DEPT SHUT DOWN THE STATION AND PULL A FULL LAB REPORT ON THE FUEL. EVERYTHING CHECK OUT OK BY THE STATE STANDARDS. *TR
Fuel system, Gasoline, Nov 14, 2011
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED WHILE DRIVING 65 MPH THE ENGINE STALLED WITHOUT WARNING. THE LIGHTS ON THE INSTRUMENTAL PANEL ILLUMINATED AFTER THE FAILURE OCCURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHO PERFORMED A DIAGNOSTIC TEST THAT LOCATED THE FAILURE IN THE FUEL SYSTEM. THE VEHICLE WAS REPAIRED. THE DEALER REPLACED THE FUEL LINES, PUMP, AND THE FUEL TANK. THE CONTACT STATED THE ENTIRE FUEL SYSTEM WAS REPLACED. THE FAILURE AND CURRENT MILEAGE WAS 14,299.
Fuel system, Gasoline, Nov 10, 2011
BOUGHT MY JETTA TDI NEW 4 MONTHS AGO. FILLED UP WITH DIESEL ON A MONDAY MORNING AND HAD DRIVEN APPROXIMATELY 70 MILES BEFORE I HAD THIS PROBLEM. WAS DRIVING HOME TUESDAY (AT 60MPH) WHEN SUDDENLY LOST ACCELERATION AND GLOW PLUG LIGHT STARTED FLASHING. WAS ABLE TO LIMP TO A VW DEALERSHIP ABOUT 1 MILE BACK BUT CAR WOULD NOT ACCELERATE ABOVE 35MPH. THE NEXT DAY THE DEALERSHIP GAVE THE DIAGNOSIS OF WATER IN THE DIESEL AND TOLD ME "EVERYTHING THAT THE DIESEL HAD TOUCHED" WOULD HAVE TO BE REPLACED (FUEL TANK, LINES, FILTER, ETC.) .THEY SAID THE VW WARRANTY WOULD PAY FOR IT THIS ONE TIME BUT IF IT HAPPENED AGAIN I WOULD BE RESPONSIBLE FOR THE OVER $5000 COST. WHEN I ASKED HOW I COULD AVOID THIS IN THE FUTURE I WAS TOLD I JUST NEEDED TO PURCHASE MY DIESEL FROM A "REPUTABLE" PLACE. (SERIOUSLY!!! DO THEY THINK I AM BUYING "BUBBA'S HOME BREWED BIODIESEL" ON THE SIDE OF THE ROAD OR SOMETHING???) I REPORTED TO THE TEXAS DEPT OF AGRICULTURE THAT THE VW DEALERSHIP WAS CLAIMING THE DIESEL I HAD PURCHASED ON MONDAY HAD WATER IN IT. THE TDA PROMPTLY CAME OUT AND INVESTIGATED THE STATION WHERE I PURCHASE FUEL AND REPORTED TO ME THAT THEY FOUND NOTHING WRONG WITH THE DIESEL. THIS SOUNDS TO ME LIKE A MAJOR OVERSIGHT ON THE PART OF VW IF THERE IS NO WAY TO AVOID SUCH A POTENTIALLY DANGEROUS AND COSTLY PROBLEM. I TRADED A MUCH NICER AND MORE COMFORTABLE SUV FOR THIS JETTA IN AN ATTEMPT TO SAVE $$$ ON FUEL. I THINK I'VE MADE A HUGE MISTAKE. *TR
Fuel system, Diesel, Nov 9, 2011
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE VEHICLE DID NOT HAVE THE VIBRATION DAMPER ISOLATIONS INSTALLED IN THE FUEL INJECTION LINES. THE DEALER AND THE MANUFACTURER WERE CONTACTED AND THEY ADVISED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 11V490000 (FUEL SYSTEM, DIESEL) AND DENIED ASSISTANCE WITH REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 7,000.
Fuel system, Diesel, Nov 7, 2011
I WAS TRAVELING ON A PA INTERSTATE WHEN A WARNING LIGHT BEGAN FLASHING ON MY DASHBOARD. I IMMEDIATELY LOST ACCELERATION IN MY VEHICLE, AND WHEN I PULLED OFF TO THE SHOULDER OF THE ROAD DIESEL FUEL WAS RUNNING FROM BENEATH MY VEHICLE OFF TO THE SHOULD OF THE ROAD. I WAS UNABLE TO MAKE IT TO THE NEAREST EXIT AND HAD TO WAIT FOR ASSISTANCE FROM THE POLICE AND A TOWING COMPANY. THERE WAS NO WARNING THAT ANYTHING WAS GOING WRONG UNTIL IT HAPPENED. THE EVENTS ALL HAPPENED WITHIN 20 SECONDS OF EACH OTHER, WITH NO OTHER WARNING. *TR
Air bags, Nov 6, 2011
VEHICLE WAS ENTERED WITH A PASSENGER. AFTER IT WAS STARTED, AN ALERT WAS HEARD ALONG WITH A DASH BOARD WARNING INFORMING ME THERE WAS A PROBLEM WITH AIRBAG SYSTEM. THE A/C ALSO BECAME INOPERABLE. VW DOES NOT HAVE THE REPLACEMENT PARTS READILY AVAILABLE AND WILL HAVE THE VEHICLE FOR SOME TIME. *TR
Other or unspecified, Nov 2, 2011
WE HAD JUST ARRIVED TO OUR NEPHEW'S POP WARNER FOOTBALL GAME. WHEN WE GOT OUT OF THE VEHICLE WE TOLD OUR 8 YEAR OLD SON TO STAND BY THE CAR WHILE WE PULLED OUT OUR OTHER SON'S STROLLER OUR OF THE TRUCK. OUR 8 YEAR OLD LEANED AGAINST THE DRIVER SIDE REAR END WHEN SUDDENLY WE HEARD HIM SCREECH IN PAIN. WE ASKED WHAT HAD HAPPENED HE SAID THAT HE FELT SOMETHING HOT HIT HIS LEG. WHEN WE LOOKED WE NOTICED THAT HE HAD BURNED HIS RIGHT CALF AND IT WAS BECAUSE THE EXHAUST PIPES STUCK OUT TOO FAR. WE TRIED TO TREAT THE BURN OURSELF WITH BURN OINTMENT BUT IT WAS NOT ENOUGH. THE NEXT DAY WE TOOK HIM TO THE EMERGENCY ROOM TO HAVE A DOCTOR LOOK AT IT AND SHE SAID THAT HE HAD 3RD DEGREE BURNS AND THAT IT WAS INFECTED.
Electrical system, Nov 1, 2011
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT STATED THAT THE HORN WOULD ACTIVATE AT ANY TIME INDEPENDENTLY AND COULD NOT BE SHUT OFF. THE DEALER WAS CONTACTED AND THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 11V196000 (ELECTRICAL SYSTEM: FUSES AND CIRCUIT BREAKERS), BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO SPEAK WITH THE DEALER. THERE WERE NO FURTHER REPAIRS. THE FAILURE MILEAGE WAS 800 AND THE CURRENT MILEAGE WAS 11,000. THE VIN WAS UNAVAILABLE. UPDATED 12/02/11*LJ UPDATED 06/13/2012 *JS
Air bags, Oct 27, 2011, crash
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT WAS TRAVELING 25 MPH WHEN THE CONTACT CRASHED INTO A WALL AND THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER TO BE INSPECTED. THE CONTACT WAS TOLD BY THE MANUFACTURER THAT THE AIR BAGS DID NOT DEPLOY IN A FRONTAL CRASH, ONLY IF THE VEHICLE WAS STRUCK FROM THE SIDE OR THE REAR. THE FAILURE AND THE CURRENT MILEAGE WAS UNKNOWN.
Fuel system, Diesel, Oct 27, 2011
NOTE: TDI (DIESEL) ENGINE, HIGH-PRESSURE FUEL PUMP (HPFP) FAILURE. DRIVER WAS DRIVING 75 MPH ON THE INTERSTATE WHEN THE ENGINE MALFUNCTION (FLASHING COIL) LIGHT ILLUMINATED AND THE CAR STALLED. CAR COASTED TO A STOP, BUT WOULD NOT RESTART. CALLED MANUFACTURER ROADSIDE ASSISTANCE AND THEY PROMPTLY SENT A FLATBED TOW TRUCK TO TRANSPORT VEHICLE TO DEALERSHIP. THE DEALERSHIP DETERMINED THERE WAS METAL DEBRIS IN DIESEL FUEL FILTER AND IN HIGH-PRESSURE FUEL PUMP (HPFP) AND THAT THE HPFP HAD FAILED DESTRUCTIVELY DISTRIBUTING METAL DEBRIS THROUGHOUT THE FUEL SYSTEM. ENTIRE FUEL SYSTEM (TANK TO INJECTORS) WAS REPLACED UNDER WARRANTY BY MANUFACTURER. UPDATED 11/07/11 *BF
Air bags, Oct 26, 2011, crash
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN JETTA. THE CONTACT WAS DRIVING 30 MPH AND CONTACT CRASHED INTO A WALL. NO ONE WAS INJURED DURING THE CRASH BUT THE AIRS BAGS DID NOT DEPLOY AND THE VEHICLE WAS DESTROYED. THE CONTACT CALLED THE MANUFACTURER AND FILED A COMPLAINT. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS UNAVAILABLE.
Power train, Oct 25, 2011
CAR JERKS WHEN UP SHIFTING AND DOWN SHIFTING I WAS TOLD BY THE DEALER THAT THE TRANSMISSION NEEDED A PART THAT HAD TO BE ORDER FROM GERMANY. THEY CALLED THE MECHATRON THEY TOLD ME IT WAS THE COMPUTER BRAIN FOR THE TRANSMISSION I WAITED TWO WEEKS AND AFTER HAVING THE CAR FOR A FEW DAYS IT IS DOING THE SAME THING I'M TAKING IT BACK TOMORROW. SOMETIMES IT FEELS LIKE THE CAR DOESN'T WANT TO COME OFF A HIGH GEAR I''M AFRAID THAT I WONT BE ABLE TO STOP THE CAR .I WISH I COULD GET MY MONEY BACK. *TT
Steering, Oct 20, 2011, crash
STEERING PULLED SHARPLY TO THE RIGHT, COULD NOT GET THE CAR STRAIGHT AND WENT INTO THE CURB. ALL OF THE LIGHTS ON THE DASHBOARD LIT UP DURING THE INCIDENT. *TR