2013 Volkswagen Jetta
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 516 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Jetta model years with reports.
Of the 2013 reports, 12 involved a crash and 3 involved a fire. 10 people were injured.
What owners report most often
Recalls and investigations
Service brakes, hydraulic, foundation components, master cylinderSep 23, 2020
Tenneco Automotive (Tenneco) is recalling certain Beck/Arnley Master Cylinders, part number 072-9831, sold as aftermarket or replacement parts for 2004-2018 Volkswagen Jetta, and 2012-2019 Volkswagen Beetle vehicles. The fluid seal crimp on the master cylinder may be insufficient, causing brake fluid to leak or the cylinder to come apart.
If there is a brake fluid leak, it can reduce braking ability, increasing the risk of a crash.
Beck/Arnley will notify the distributors that sold the master cylinders and will work with the distributors to notify the end users. Affected master cylinders will be exchanged for a new master cylinder (part number 072-9990), free of charge. The recall began October 30, 2020. Owners may contact Tenneco customer service at 1-800-625-9319.
Campaign 20E064000 on NHTSA.gov
Other or unspecifiedSep 25, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2017 Volkswagen Passat, 2018 Tiguan LWB, 2007-2009 Jetta Sedan, 2011-2013, 2015 and 2019 Jetta, 2013 Jetta Hybrid, 2008-2009 Jetta Sportwagen, 2015 Golf Sportwagen, 2013 Golf, 2008-2010 and 2012-2013 Beetle and Beetle Convertible, 2008-2010 Beetle, and Beetle Convertible vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Volkswagen will notify owners and repurchase the affected vehicles. The recall began November 6, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 01D7. Note: This recall is an expansion of NHTSA recall number 18V-329.
Campaign 19V679000 on NHTSA.gov
Electrical system, ignition, anti-theft, control moduleAug 22, 2019
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2015-2019 GTI, 2015-2016 and 2018-2019 Golf, 2012-2019 Beetle and Beetle Convertible, 2017-2019 Golf SportWagen and 2011-2018 Jetta vehicles equipped with an automatic transmission, manual handbrake and keyless entry. A build-up of silicate on the shift lever micro switch contacts may enable the key to be removed from the ignition when the transmission shift lever is not in "Park."
Removing the key while the shift lever is in a position other than "Park" increases the risk of an unintended vehicle rollaway that may result in personal injury or a crash.
Volkswagen will notify owners, and dealers will install an additional switch and circuit board, free of charge. The recall began November 19, 2019. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 37M2.
Campaign 19V615000 on NHTSA.gov
Air bags, frontalAug 4, 2015
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
Campaign 15V483000 on NHTSA.gov
Suspension, rearOct 20, 2014
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2011-2013 Jetta vehicles manufactured March 1, 2010, to November 30, 2012, and 2012-2013 Beetle vehicles manufactured March 1, 2011, to July 31, 2013. The durability of the rear trailing arms may be reduced in vehicles whose rear trailing arms have been previously deformed, such as a result of a rear or side-rear impact crash.
The reduced durability of the trailing arm may result in its sudden fracture, possibly causing loss of vehicle control and increasing the risk of a crash.
Volkswagen will notify owners, and dealers will install a sheet metal inlay on the rear axle trailing arms designed to prevent a sudden loss of control in the event of trailing arm sudden fracture, free of charge. The recall began April 7, 2015. Owners may contact Volkswagen customer service at 1-800-893-5298.
Campaign 14V656000 on NHTSA.gov
Engine and engine cooling, engineMar 7, 2014
The Gates Corporation (Gates) is recalling certain aftermarket Tru-Flow Water Pumps, part number TFW 41127, sold at certain NAPA Auto Parts and/or installed by automotive service technicians after November 1, 2013 (and manufactured August 2013 through October 2013) that have a black-colored pulley/sprocket or do not have 'US9377' stamped on the water pump housing. These service replacement parts were sold for use in model year 1999-2005 Audi A4, 2000-2006 Audi TT, 1998-2005 Volkswagen Beetle, 1999-2006 Golf, 1999-2008 and 2011-2013 Volkswagen Jetta, and 2000-2005 Volkswagen Passat. In the affected water pumps, the pulley or sprocket that turns the timing belt may develop microfractures causing the timing belt to fail.
A failure of the timing belt may cause the engine to shut down, potentially increasing the risk of a vehicle crash.
Gates will notify owners, and dealers will replace the water pump, free of charge. The recall began during May 2014. Owners may contact The Gates Corporation at 1-303-744-1911.
Campaign 14E007000 on NHTSA.gov
Representative owner complaints: engine
116 reports, newest first. Show all
Electrical system, Other or unspecified, Engine, Jan 15, 2017
I BOUGHT A NEW 2013 VOLKSWAGEN JETTA 2.5L SE. WE PURCHASED THIS CAR AS A THIRD VEHICLE FOR MY TWO TEENAGE CHILDREN TO USE. MY SON WAS HOME FROM COLLEGE AND USED IT TO COMMUTE TO A DAILY INTERNSHIP DURING THE SUMMER OF 2016 WHEN HE NOTICED THAT ON TWO OCCASIONS IT LOST POWER ON THE HIGHWAY WHILE HE WAS TRAVELING 60 MILES PER HOUR. THAT FALL I TOOK MY DAUGHTER TO DO HER DRIVERS TEST IN THE JETTA. IT LOST POWER TWICE EN-ROUTE TO THE FACILITY AND LOST POWER AN ADDITIONAL THREE TIMES WHILE I DROVE IT HOME. I TOOK IT TO THE DEALER A FEW DAYS LATER AND IT LOST POWER SEVERAL TIMES ON THE WAY. I COMPLAINED TO DICK DEAN (THE DEALER WE BOUGHT IT FROM) AND TO VOLKSWAGEN ON MULTIPLE OCCASIONS. I TOLD THEM THAT THIS SITUATION THREATENED THE SAFETY OF MY TWO CHILDREN. THE DEALER CLAIMS THAT THEY COULDN'T GET THE CAR TO MIMIC THE COMPLAINT. DICK DEAN AND VOLKSWAGEN OFFERED ME A FEW THOUSANDS DOLLARS OFF ON A NEW JETTA. I TOOK THE OFFER BECAUSE OF THE SAFETY FACTOR OF MY CHILDREN. I THINK IT IS THE HEIGHT OF IRRESPONSIBILITY OF BOTH ORGANIZATIONS FOR NOT STANDING BEHIND THEIR PRODUCT GIVEN THE SERIOUS NATURE OF THIS COMPLAINT. WHEN I RESEARCHED THIS ISSUE I FOUND NUMEROUS OTHER CUSTOMERS WITH THE SAME COMPLAINT ABOUT THE 3013 JETTA. I AM SHOCKED THAT THIS COMPANY IS ALLOWED TO GET AWAY WITH THIS KIND OF BEHAVIOR, FORCING A CUSTOMER TO PAY FOR A NEW CAR WHEN THERE IS A SERIOUS SAFETY ISSUE INVOLVED. THIS CAR HAD AROUND 20,000 MILES ON IT AT THE TIME AND WAS STILL UNDER EXTENDED WARRANTY!
Power train, Engine, Dec 1, 2016
MY TIMING CHAIN TENSIONER FAILED AND BENT 14 VALVES. ALL 4 CYLINDERS HAD ZERO COMPRESSION. VOLKSWAGEN REPRESENTS IN THE WARRANTY AND MAINTENANCE SCHEDULES THAT THE TENSIONING SYSTEM IS EXPECTED TO LAST FOR ABOUT 120,000 MILES WITHOUT THE NEED FOR REPAIRS. IN FACT, ACCORDING TO THE PLAINTIFF, OWNERS ARE PROVIDED MANUALS THAT DO NOT SHOW ANY TIMING CHAIN SYSTEM INSPECTION OR MAINTENANCE SCHEDULES AT ALL.
Power train, Engine, Nov 18, 2016
A FAILED TENSIONER CAUSING THE TIMING CHAIN TO SNAP AND BEND THE VALVES.
Electrical system, Structure, Engine, Oct 30, 2016
WHILE DRIVING THROUGH HIGH WIND, THE DRIVER SIDE MIRROR PLASTIC PROTECTOR FELL OFF. THE AC UNIT NEEDED COMPLETE REPLACEMENT COSTING 1600 AND NOW THE IDEAL WHILE TURNING ON CAR IS VERY HIGH. SOUND ALMOST LIKE IT DID WHEN I HAD TO TAKE IT IN FOR THE ELECTRICAL RECALL IN THE LAST YEARS. DOORS ARE SQUEAK WHEN OPENING AND CLOSING. AND WHILE DRIVING A NOISE THAT SOUND LIKE CHAINS RATTLES THROUGH OUT THE CAR WHICH IS A VERY IRRITATING SOUND. *TR
Engine, Sep 20, 2016
DRIVING ON INTERSTATE. LOST POWER. WENT FROM 70 TO 25 MPH ALMOST INSTANTLY. LIMPED ALONG BERM TO EXIT 2.5 MILES. SHUT OFF ENGINE. RESTARTED ENGINE. LOUD CLATTERING SOUND. SHUT OFF ENGINE AS SMOKE ROLLED FROM UNDER HOOD. TURBO FAILURE. NO WARNING LIGHTS LEADING UP TO EVENT. DEALER HAS PHOTOS.
Steering, Service brakes, Engine, Aug 4, 2016
MY CAR DISPLAYS NO PROBLEMS ON THE DASH, THERE ARE NO LIGHTS ON BUT WHEN I AM DRIVING THE CAR STALLS AND SOMETIMES JUST SHUTS OFF LOCKING MY BRAKES AND STEERING. USUALLY HAPPENS WHEN THE CAR IS GOING UNDER 20MPH. AFTER IT SHUTS OF I HAVE TO PUT IT IN PARK TO RESTART AND IT RESTARTS WITHOUT A PROBLEM.
Engine, Aug 1, 2016
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING AT A LOW SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND THE FAILURE RECURRED TWO MORE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14E007000 (ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 45,600.
Structure, Electronic stability control (ESC), Engine, Jul 20, 2016
WHILE DRIVING THROUGH HIGH WIND, THE DRIVER SIDE MIRROR PLASTIC PROTECTOR FELL OFF. THE AC UNIT NEEDED COMPLETE REPLACEMENT COSTING 1600 AND NOW THE IDEAL WHILE TURNING ON CAR IS VERY HIGH. SOUND ALMOST LIKE IT DID WHEN I HAD TO TAKE IT IN FOR THE ELECTRICAL RECALL IN THE LAST YEARS. DOORS ARE SQUEAK WHEN OPENING AND CLOSING. AND WHILE DRIVING A NOISE THAT SOUND LIKE CHAINS RATTLES THROUGH OUT THE CAR WHICH IS A VERY IRRITATING SOUND.
Engine, Jun 23, 2016
FAULTY ENGINE COIL
Engine, Mar 11, 2016
I WAS DRIVING ON THE HIGHWAY, ,AND THE GLOW PLUG LIGHT STARTED FLASHING, THEN THE ENGINE LIGHT CAME ON AND I LOST ALL POWER TO THE CAR. I WAS ABLE TO COAST TO THE SHOULDER WITHOUT BEING HIT BY ANOTHER VEHICLE. THE DEALERSHIP FOUND THE INTERCOOLER AND THE CHARGE AIR PRESSURE SENSOR NEEDED REPLACEMENT BECAUSE IT HAD SNOW AND ICE ON IT, AND SHORTED OUT THE SENSOR WHICH IN TURN FRIED ALL THE WIRING. I NOTIFIED VW AS TO THE PROBLEM, THEY TOLD ME DUE TO OUTSIDE INFLUENCE THEY WOULD NOT COVER THIS SERVICE. IT COST $1342.00 FOR THE REPAIR.
Electrical system, Engine, Jan 27, 2016
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE VEHICLE FAILED TO START. WHEN THE IGNITION WAS TURNED TO THE OFF POSITION AND BACK TO THE ON POSITION, THE ENGINE STARTED AND STALLED. THE ENGINE RESTARTED AFTER 20 MINUTES. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS MOISTURE IN THE INNER COOLING SYSTEM AND IT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED SIX MONTHS LATER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 24,796.
Engine and engine cooling, Jan 19, 2016
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 55 MPH, THE SERVICE IMMEDIATELY WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE INTER COOLER NEEDED TO BE REPLACED WITH A REVISED CHARGE AIR COOLER KIT. THE VEHICLE WAS REPAIRED THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000. UPDATED 07/14/16*LJ
Engine, Jan 7, 2016
1/7/2016.CLEAR MORNING, 25 DEGREES OUT, STARTED VEHICLE, WARMED UP FOR 20 MINUTES BEFORE GETTING READY TO LEAVE. DROVE CAR TO END OF STREET WHEN CAR ENGINE STARTED TO SOUND LIKE IT WAS OUT OF OIL AND IT STALLED. BROUGHT TO LOCAL VW DEALER, WAS TOLD THAT INTERCOOLER CRACKED FROM ICE BUILD UP AND THAT ONE GLOW PLUG WAS DAMAGED AS A CHUNK OF ICE ENTERED ONE ENGINE CYLINDER. WAS QUOTED $1200 DOLLAR REPAIR NOT COVERED BY VW EVEN THOUGH A TSB HAS BEEN IN EFFECT WITH AN IMPROVED INTERCOOLER REPLACMENT. THIS HAS BEEN A PROBLEM WITH VW SINCE THEIR 2009 MODEL YEAR. MY FAMILY ALSO OWNS ANOTHER 2013 VW WITH ONLY 26,000 MILES AND IT HAS EXPERIENCED SIMILAR SYMPTOMS DESCRIBED BY HUNDREDS OF COMPLAINTS ON VW FORUMS OF NOT STARTING OR STALLING WHEN PUT IN GEAR OR AT A STOP LIGHT, POSSIBLE INDICATIONS OF ICING IN THE INTERCOOLER SYSTEM. WAS TOLD FROM THE DEALER THE ONLY WAY THE INTERCOOLER GETS REPLACED UNDER WARRANTY IS AFTER IT FREEZES AND ENGINE DAMAGE OCCURS AND ONLY IF IT OCCURS BEFORE 36,000 MILES. I HAVE READ WHERE ENGINE DAMAGE FROM ICE BUILD UP IN THE TURBO INTERCOOLER SYSTEM HAS COST OWNERS OVER $6000 IN REPAIRS IF OCCURS AFTER THE WARRANTY EXPIRES. THAT MEANS VW OWNERS PAY ROUGHLY 25% OF THE MSRP OF THE VEHICLE IF THE INTERCOOLER ICES UP SIGNIFICANTLY, WHICH THE MANUFACTURER ADMITS COULD RESULT FROM NORMAL OPERATION. READING NUMEROUS COMPLAINTS OF ENGINES KNOWN TO HYDRO-LOCK AT FREEWAY SPEEDS WHEREBY DRIVER LOSE THE ABILITY TO SAFELY OPERATE THE VEHICLE IS A HAZARD THAT ENDANGERS ANYONE NEAR THIS VEHICLE WHEN AN ICE CHUNK STOPS THE ENGINE ABRUPTLY. SINCE THE MANUFACTURER HAS DEVELOPED A COLD WEATHER KIT FOR DEALERS TO INSTALL WITH SPECIFIC PROCEDURES FOR REPAIR IT SHOULD BE CLASSIFIED AS A RECALL WHEN THERE IS NO WARNING IF AND WHEN THE CAR MIGHT STOP RUNNING WHICH COULD RESULT IN DEATH DEPENDING ON WHEN THE INTERCOOLER ICING OCCURS AND THE CAR STOPS MOVING.
Engine, Jan 7, 2016
THE CHECK ENGINE LIGHT CAME ON AT THE SAME TIME THAT THE CAR BEGAN TO SLIP OR HESITATE ESPECIALLY IN LOW GEARS OR WHEN ACCELERATING. OUR 18 YEAR OLD DAUGHTER WAS DRIVING TO WORK WHEN THE VEHICLE WENT FROM OPERATIONAL TO THIS CONDITION. SHORTLY AFTER, THE EPC INDICATOR CAME ON AND THE CAR SLIPPING BECAME MORE OF A JOLT, CAR UNABLE TO ACCELERATE AND IT FELT VERY MUCH LIKE IT WOULD STALL. WE WERE ABLE TO SAFETY GET IT TO THE DEALER FOR SERVICE WHERE WE WERE PROVIDED WITH A 30,000 MILE CHECK UP (CAR HAS 24K MILES) AND WERE TOLD IT WAS JUST AN ELECTRICAL ISSUE, NEEDED A RESET. ENGINE LIGHT CAME BACK ON AS I LEFT THE DEALERSHIP, WITH THE SAME JOLTING AND HESITATION. UPON SECOND VISIT TO THE SERVICE DEPARTMENT, I WAS INFORMED THAT THE THERE WAS A CRACK IN THE IGNITION COIL, CAUSING MISFIRE OF THE SPARK PLUGS.
Engine, Dec 4, 2015
MASS AIRFLOW SENSOR FAILURE
Power train, Other or unspecified, Engine, Nov 10, 2015
THIS VEHICLE DOESN'T RUN CORRECTLY IT REFUSES TO MOVE WHILE IN DRIVING
Engine and engine cooling, Aug 7, 2015
I HAVE A 2013 JETTA SPORTWAGEN, AUTOMATIC TRANSMISSION. I HAD BEEN DRIVING MY CAR FOR ABOUT 6 MILES ON A LOCAL, BUT BUSY ROAD. I STOPPED AT A RED TRAFFIC LIGHT. WHILE ENGINE WAS IDLING WAITING FOR TRAFFIC LIGHT TO CHANGE, THE ENGINE STALLED WITHOUT WARNING. I WAS ABLE TO RESTART IT, BUT THEN ENGINE STALLED AGAIN BEFORE TRAFFIC LIGHT TURNED GREEN. WHEN TRAFFIC LIGHT FINALLY TURNED GREEN, I WAS ABLE TO RESTART ENGINE AND DROVE CAR TO SAFE LOCATION WHERE I THEN TURNED ENGINE OFF. WHEN I TURNED ENGINE BACK ON, I WAITED, LETTING IT IDLE, AND IT STOPPED AGAIN WITH NO WARNING. I DID NOT SEE ANY CHECK ENGINE LIGHT. I HAD CAR TOWED TO DEALER WHO COULD NOT FIND ANY CODES AND COULD NOT REPLICATE THE PROBLEM. I RESEARCHED THE PROBLEM ON THE INTERNET AND SAW THAT IN A Q & A FOR THE RADIO TALK SHOW CARTALK, CARTALK HOSTS RECOMMENDED A NEW CRANKSHAFT POSITION SENSOR BE INSTALLED TO CORRECT THIS SAME ISSUE, ALSO ON A JETTA. DEALER DID THIS AT MY REQUEST, BUT I HAD TO PAY $400+. DEALER SAID THEY WOULD TAKE UP THIS ISSUE UP WITH THE MANUFACTURER AND SEE IF MANUFACTURER WOULD REIMBURSE ME. SO FAR, THEY HAVE NOT GOTTEN BACK TO ME. I AM DRIVING CAR, BUT DO NOT KNOW IF PROBLEM IS RESOLVED OR WILL RECUR.
Power train, Engine, Fuel/propulsion system, Aug 4, 2015
THE PROBLEM SHOWING ERROR CODE P0087, P0387 HIGH PRESSURE FUEL PUMP FAILURE, THE COST OF EXPENSIVE TO REPAIR, DIFFICULT TO MEET WARRANTY RELATED POWER-TRAIN & ENGINE. IT HAS BEEN TWOCE BREAK DOWN. ITS THIRD BREAK DOWN. IT ONLY 62K MILEAGES ON IT. VW WANT TO WORKING ON IT DUE OF OUT OF WARRANTY COST. I AM NOT HAPPY THAT VW IS NOT QUALIFY TO INSPECT PART PROBLEM CAUSE. I HOPE IT IS AFFECT OTHER CUSTOMERS WHO HAVE SIMPLY PROBLEM WITH HPFP.
Engine, Jul 1, 2015
MY CAR IS A VW JETTA TDI 2013, 95,000 MILES, NOT EVEN 3 YEARS OLD, GOT IT BRAND NEW. I STARTED TO DRIVE AWAY AFTER DOING SOME SHOPPING. AS I WAS LEAVING THE PARKING LOT, THE CAR STALLED. THE CHECK ENGINE LIGHT CAME UP AND SO DID THE GLOW PLUG LIGHT. THE CAR DID NOT START AGAIN AFTER SEVERAL ATTEMPTS. I HAD IT TOWED TO THE SHOP. THE DAY AFTER, I WAS TOLD THAT THE FUEL PUMP HAD DISINTEGRATED DUE TO THE INTERNAL HEAT. WHEN DOING SO, ALL THE DEBRIS WENT INSIDE THE FUEL SYSTEM AND ENGINE. IN ORDER TO REPAIR IT, THE VW CAR DEALER SAID THEY HAD TO OPEN ALL THE SYSTEM AND FLUSH IT TO CLEAN EVERYTHING AND THEY WOULD CHARGE SEVERAL THOUSAND DOLLARS TO FIX THAT. ALTHOUGH I WAS NOT HAPPY WITH THEIR DIAGNOSTIC AND PRICE, I HAD TO DO IT. I NEED THE CAR TO GET AROUND TO GO TO WORK. I TOLD THE CAR DEALER THAT THIS INCIDENT WAS NOT NORMAL. THEY SAID THAT THEY DID NOT KNOW WHAT CAUSED IT. I HAVE DONE ALL THE SERVICE AND MAINTENANCE AS SUGGESTED BY THE MANUFACTURER. ON THE OTHER SIDE, IT JUST HAPPENED THAT LAST WEEK, VW ISSUED AN EXTENDED WARRANTY FOR UP TO 120,000 MILES FOR THE FUEL PUMP FOR DIESEL CARS YEARS 2011 AND 2012. I CALLED THEM AND THEY SAID THAT THEY COULD NOT COVER THE 2013. OBVIOUSLY, THEY KNOW SOMETHING WAS WRONG WITH THOSE PREVIOUS MODELS. I THINK THEY SHOULD INCLUDE THIS PROBLEM AND EXTEND THE FUEL PUMP WARRANTY FOR THIS CAR AS WELL AND -IN THIS CASE, COVER FOR THE THOUSANDS OF DOLLARS THAT THIS IS GOING TO COST ME FOR HAVING A "FAULTY PUMP". UPDATED 11/12/15 *BF UPDATED 11/06/2017*CN
Electrical system, Engine, Jun 17, 2015
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. WHILE DRIVING 30-60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WOULD SHAKE VIOLENTLY WHEN THE FAILURE OCCURRED. IN ADDITION, THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER ON OVER TO OCCASIONS WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 14E007000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. UPDATED 09/02/15*LJ THE CONSUMER STATED THE VEHICLE CONTINUES TO STALL OUT AT VARIOUS SPEEDS AND PLACES. UPDATED 12/7/2015*JS
Exterior lighting, Seats, Engine, Mar 22, 2015
THERE HAVE BEEN MANY ISSUES WITH THIS MODEL BUT THE ONE I AM HAVING MORE ISSUES WITH, ARE THE HEAD LAMPS AND/OR FUSES. IN OCTOBER OF 2014, MY LEFT SIDE LOW BEAM STOPPED WORKING, I BOUGHT 2 BULBS SO IT COULD BE REPLACED AND THEN IT WASN'T THE BULB, IT WAS A FUSE. IN JANUARY 2015, THE LEFT SIDE BULB STOPPED WORKING AGAIN, I TOOK IT TO THE DEALER BECAUSE I COULDN'T FIND ANY FUSE THAT WAS BLOWN ON MY OWN, THIS TIME IT WAS THE BULB. NOW IT IS THE RIGHT SIDE LOW BEAM THAT ISN'T WORKING. I AM NOT SURE WHAT IS GOING ON BUT I HAVE ANOTHER CAR THAT IS 20 YEARS OLD AND I HAVE REPLACED THE BULBS ONLY 1 TIME. WHEN I FIRST BOUGHT THIS CAR IN JUNE OF 2013, I HAD IT LESS THAN ONE MONTH AND WHILE GOING ACROSS A RAIL ROAD CROSSING, THE CAR SHUT OFF COMPLETELY. AFTER TESTS, THEY SAID THAT IT SHOWED NOTHING AND THEN IT HAPPENED AGAIN AND STILL NOTHING WAS FOUND. THE SEAT BELT SIGN COMES ON FOR THE RIGHT FRONT SEAT BECAUSE OF A SENSOR WHEN NO ONE IS IN IT. THE TRUNK HAS A DELAY ON IT AND TAKES A WHILE TO OPEN. THE GAS MILEAGE IS NOT AT ALL WHAT IT CLAIMS EITHER. I GET AT THE MOST 32-34 MPG AND 99% OF MY DRIVING IS ON THE INTERSTATE. I DIDN'T GET ANY EXTENDED COVERAGE ON IT BECAUSE EVERYONE SAYS THAT THEY ARE GREAT CARS, WELL UNLESS SOMETHING IS DONE TO FIX THE ISSUES THAT THEY HAVE, THEY WILL NEVER GET ANOTHER BUY FROM ME OR THE HUNDREDS OF PEOPLE I KNOW AND ALL THE ONES THAT READ THE REVIEWS. *TR
Steering, Electrical system, Engine, Mar 19, 2015
WHILE DRIVING MY 2013 VOLKSWAGEN JETTA GLI, A PART FELL DOWN BY MY FEET HITTING MY FOOT. ONCE PARKED, THE PART NUMBERED 1K0953527D WAS FOUND ON THE DRIVERS SIDE FLOOR MAT. I CALLED MY LOCAL DEALERSHIP WHERE I HAD BOUGHT THE CAR (NEW) AND SENT THEM A PICTURE OF THE PART. THEY SAID THEY BELIEVED IT CONTROLLED THE COLUMN LOCK WHILE IN PARK, HOWEVER MY WHEEL STILL LOCKED IN PARK WITH THE PART NOT IN PLACE. THE NEXT DAY, WHILE DRIVING IN AN ALLEY, MY BUMPED MY KEY CHAIN WHILE SCOOTING FORWARD IN MY SEAT AND MY CAR TURN OFF, NOT ALLOWING ME TO TURN IT BACK ON UNTIL IT FINALLY CAME TO A STOP AND I WAS ABLE TO PUT IT IN PARK. THE SERVICE TEAM HAD THEIR MOST EXPERIENCED TEAM MEMBER ON HAND OPEN THE STEERING COLUMN AND SAID THAT THE PART MUST HAVE FELL OUT; FOR REASONS NOT KNOWN. THEY ALSO SAID THERE WAS NO INDICATION OF TAMPERING. *TR
Engine, Dec 29, 2014
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHEN MAKING A LEFT TURN AT 20 MPH, THE VEHICLE STALLED. THE VEHICLE WAS ABLE TO RESTART AND FUNCTIONED AS NORMAL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,500.
Engine, Oct 31, 2014
I BOUGHT THIS CAR NEW IN SEPT. 2013 FOR ITS FUEL MILEAGE, ALSO BECAUSE OF THE EFFICIENCY OF THE TDI. NOW AT 50,000 MIS., I HAVE A CHECK ENGINE LIGHT ON AND A CODE OF P047F, WHICH MEANS I HAVE A DIESEL PARTICULATE FILTER CLOGGED AND IT HAS TO BE REPLACED. THIS IS A $1000.00 PART. LUCKILY, MY CAR IS COVERED BY THE CARB WARRANTY OF CA. BUT THIS SHOULD NOT HAPPEN THIS FAST. I HAVE DONE ALL RECOMMENDED SERVICES AT THE PROPER INTERVALS WITH VW APPROVED FLUIDS AND FILTERS. BECAUSE MY CAR WAS PAST THE 3YR/36K WARRANTY, BUT HAS A 8YR/80K POWERTRAIN WARRANTY, I CALLED VW TO SEE IF THIS IS COVERED. THE FIRST CALL, THEY TOLD ME NO. I THEN STARTED CHECKING TDI FORUMS FOR THIS ISSUE AND FOUND THAT IT WAS A COMMON PROBLEM. I THEN CALLED BACK TO "PUSH THE ISSUE" WHICH WAS WHEN I FOUND OUT THAT I WAS COVERED UNDER THE CARB WARRANTY.HOW MANY PEOPLE CALL THE FIRST TIME AND GET THE SAME ANSWER AS I DID, THEN HAVE TO PAY $1000.00 PLUS LABOR TO FIX THIS? ALSO, WHAT GOOD IS THE TDI IF IT COSTS THIS MUCH TO MAINTAIN? *TR
Engine, Oct 29, 2014
TL* THE CONTACT OWNS A 2013 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE STOPPED AT A STOP SIGN, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE. ..UPDATED 12/11/14 *BF